Dear Kathrin R., Thank you for taking the time to share your feedback following your stay with us. We are pleased to know that you appreciated the welcome from our team, as well as the check-I., check-out process, and our WiFi service. However, we are truly sorry to learn about the condition of your room, particularly the damaged flooring near the bathroom and the mold on the bathroom ceiling. This is not the standard we aim to provide, and we have shared your comments with our maintenance team so that these issues can be addressed promptly. We also appreciate your suggestion regarding the breakfast selection. Your recommendation to offer more vegetables and a wider variety of bread is valuable and will be taken into consideration as we continue to improve our services. We hope to have the opportunity to welcome you again and provide you with a much better experience. Kind regards, The Ibis & Baudouin Valenciennes Team

Cher Monsieur H., Nous vous remercions d’avoir pris le temps de partager votre expérience. Nous sommes ravis que vous ayez apprécié votre chambre ainsi que l’espace disponible pour votre chien, et que la propreté ainsi que l’accueil de notre équipe aient contribué à la qualité de votre séjour. Nous prenons également bonne note de vos différents retours afin de continuer à améliorer nos prestations. Nous espérons avoir le plaisir de vous accueillir de nouveau très bientôt. L'équipe Ibis & Baudouin

Dear, Thank you very much for your wonderful feedback and perfect scores following your recent stay with us. We are delighted to read that you enjoyed the comfort of the hotel, our location, and especially the service provided by our team. Your kind words about “all of them” being contributors to your satisfaction truly mean a lot to us and will be shared with the entire staff. It was a pleasure welcoming you during your business trip, and we sincerely appreciate your loyalty as an ALL Gold member. We hope to have the pleasure of welcoming you back again very soon. Kind regards, Team Ibis et Baudouin Valenciennes

Bonjour Madame, Nous vous remercions d’avoir pris le temps de partager en détail votre expérience suite à votre séjour dans notre établissement. Nous sommes sincèrement désolés de constater que plusieurs points n’ont pas été à la hauteur de vos attentes, notamment le manque de réponse à votre demande de chambre, ainsi que les dysfonctionnements rencontrés dans votre chambre. Ce n’est évidemment pas le niveau de service que nous souhaitons offrir et nous vous prions de bien vouloir nous excuser pour ces désagréments. Vos remarques ont été transmises aux équipes concernées afin d’améliorer notre organisation et la maintenance de nos équipements. Elles sont précieuses pour nous permettre de progresser. Nous espérons avoir l’opportunité de vous faire vivre une expérience à la hauteur de vos attentes lors d’un prochain séjour à Valenciennes. Bien cordialement, L’équipe Ibis et Baudouin

Dear Mr N., Thank you very much for your kind feedback and for taking the time to share your experience. We are delighted to hear that you had a pleasant stay with us and that you appreciated the cleanliness of the hotel as well as the comfort of your room. Your positive comments are truly encouraging for our team. We also appreciate your remark regarding the location. While we are not directly next to the main station, we aim to provide clear information about distances and transport options, and we are always happy to assist our guests in finding the most convenient way to get around. We hope to have the pleasure of welcoming you again in the future. Best regards, Beauchamp Sophie Executive manager

Merci beaucoup pour votre retour ! Nous sommes ravis que vous ayez apprécié l’accueil ainsi que le confort de votre chambre. Votre satisfaction est notre plus belle récompense. Au plaisir de vous accueillir de nouveau très prochainement. Bien cordialement, Sophie - Directrice adjointe

Thank you so much for your excellent rating and your loyalty in our group – it truly means a lot to us! We are delighted to hear that you enjoyed our location, the breakfast, the comfort of our rooms, and the care and attention provided by our team during your stay. It’s also a pleasure to know that you appreciated the value for money as well as the simple and practical aspects of our property. We very much hope to have the pleasure of welcoming you again soon for another equally enjoyable—if not even better—stay. We look forward to seeing you again ! 😊

Hello, Thank you very much for your kind words! We are delighted to hear that you enjoyed a comfortable stay and appreciated the friendliness of our reception team. We look forward to welcoming you back on your next visit. Best regards, Beauchamp Sophie Executive Manager

Hello, Thank you very much for your excellent rating and for coming back to stay with us! We are delighted that everything went well during your visit. We look forward to welcoming you again very soon. Best regards, Beauchamp Sophie Directrice Adjointe

Dear Vincenzo, Thank you for your positive feedback. We are pleased to hear that our staff met your expectations and that you enjoyed the breakfast selection. We appreciate your understanding regarding the room size and are glad that you found our hotel to be a good choice. Beauchamp Sophie Assistant Manager

Dear M L., Thank you very much for taking the time to share your feedback. We are delighted to read that you appreciate the kindness of our team, the cleanliness of our rooms and the quality of our breakfast. We are sincerely sorry, however, for the recurrent issues you have experienced during check-out. This is clearly not the level of service we aim to provide. The confusion regarding town tax, parking fees, room extensions and already-paid items should never occur, and we understand how frustrating this can be. We are also concerned about the incorrect bar invoice and the difficulties with our payment system. Finally, not receiving your invoice after your credit card was charged is understandably irritating, and we apologize for this lack of follow-up. Please rest assured that your comments have been shared with our front desk and management teams. We are reviewing our procedures to ensure clearer billing, better verification of charges, and reliable backup solutions in case of technical issues. We hope to have the opportunity to welcome you again and provide you with a seamless experience from check-in to check-out. Do not hesitate to contact us directly before your next stay so we can personally assist you. Kind regards, Beauchamp Sophie Directrice Adjointe

Dear M Hainz G., Thank you for taking the time to share your experience. We are glad to hear that your late arrival went smoothly and that you were able to access your room quickly as planned. We understand that you were simply looking for a comfortable place to rest before continuing your trip, and we’re pleased that the room met your needs for the night. We hope to welcome you again—either for a short stopover or a longer stay—so you can discover more of what we have to offer. Kind regards, Beauchamp Sophie Executive manager

Thank you for your comment and rating. We’re delighted that you enjoyed the hotel’s location and the comfort of your room, especially the bathtub. We hope to have the pleasure of welcoming you again for another pleasant stay. Kind regards, Beauchamp Sophie – Deputy Manager

Thank you for taking the time to share your experience. We are glad that you appreciated the kindness of our staff, but we sincerely regret the inconveniences I. your room, particularly the incomplete bathroom repair and the cigarette smell. Your comments have been shared with our team to improve room quality and ensure strict adherence to non-smoking rooms. We hope to have the opportunity to welcome you again and provide a much more enjoyable stay. Kind regards, Beauchamp Sophie – Deputy Manager

Hello, Thank you very much for sharing your experience! We are delighted that you enjoyed the quality of our rooms, the comfortable bed, the shower, the breakfast, and our convenient location, as well as the service provided by our team. Your kind words encourage us to continue offering the best possible experience to our guests. We would be delighted to welcome you back on your next visit. Beauchamp Sophie - Deputy Manager

Hello, Thank you very much for your kind feedback! We are delighted that you enjoyed our building and the service provided by our reception team. We look forward to welcoming you back for another great experience! Beauchamp Sophie - Deputy Manager

Bonjour, Un grand merci pour votre très bonne note ! Nous sommes ravis que votre séjour vous ait plu et espérons avoir le plaisir de vous accueillir à nouveau très bientôt. Cordialement, Beauchamp Sophie – Directrice Adjointe

Bonjour, Merci d’avoir pris le temps de partager votre retour d’expérience. Nous sommes sincèrement désolés pour la situation que vous avez rencontrée lors de votre départ, d’autant plus que vous aviez bien pris soin de confirmer un départ tardif, aussi bien au moment de la réservation qu’à votre arrivée. Cela aurait effectivement dû être respecté. Une réservation de dernière minute a été enregistrée durant la nuit, ce qui a malheureusement modifié l’organisation initialement prévue. Nous comprenons que cela ait pu fortement perturber votre repos et votre retour, et nous le regrettons sincèrement. J’ai tenté de vous contacter afin d’échanger de vive voix à ce sujet. N’hésitez pas à revenir vers nous, nous restons à votre disposition pour en discuter plus en détail et envisager un dédommagement adapté. Cordialement, La Direction