Mercure Rome West 4 stars

Customer review rating (ALL Rating) 4.5/5 262 reviews

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Viale Eroi di Cefalonia 301, 00128 ROME, Italy

Description

Hotel extras

  • Free WIFI and tea and coffee making facilities in all rooms.

  • Castel Romano outlets and amusement parks nearby.

  • Free indoor garage

  • Possibility to rent a car for a fee

  • Congress Centre with 15 rooms for up to 800 people.

Our accommodation(s)

Hotel location

Mercure Rome West

Viale Eroi di Cefalonia 301
00128 ROME
Italy

GPS:41.785923, 12.434851

Telephone
Fax +39 06 5083 4730

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Car park
  • Pets welcome
  • Shuttle
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • Room service

Mchef Restaurant

The elegant and welcoming restaurant is also open to customers who are not staying with us and offers a wide range of Mediterranean and international specialties.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.5/5  262 reviews

TripAdvisor Rating  3.6/5  1,527 reviews

Customer review rating 5.0/5

Burak B. Families - Confirmed reviews ALL

I work in tourism industry for 20 years and work as a general manager in accor Congratulations to all Operations teams for the excellent performance.

Dear Guest, thank you very much for to have appreciated our Hotel and our staff, is very important for us that our guest and above all that who Know our work understand how much is important the hospitality services. Thank you very much for your comment and consideration. The general manager

Customer review rating 1.5/5

Paula B. Families - Confirmed reviews ALL

was nice, comfortable, closer to the airport -- unfortunately, although I had emailed asking if they had a shuttle to the airport for an early flight to which they responded, yes you just need to let the front desk know your flight time the day before and they arrange the shuttle for you-- not true. We had to pay 60E for a taxi to take us to the airport at 4:30 am because the shuttle is not in service until 7:30 am. Communication of this was imperative and essential and for that I am not happy with my stay.

Dear Guest, Thank you for taking the time to share your feedback. While I wish you had a better experience, it is feedback like this that we learn from and use to improve. Anyway I ensure you that our timetable for our free shuttle service from/to Airport is well reported in all our webisites, but thank you for your comment, because help us to improve our service. Sincerely,

Customer review rating 1.5/5

Beatriz N. Families - Confirmed reviews ALL

Restaurant was too slow. We ended up leaving and tried the bar. We were again sat for 20 minutes and no one came. We ended up ordering with glovo.

Dear Guest, Thank you for taking the time to share your feedback. While I wish you had a better experience, it is feedback like this that we learn from and use to improve. We work hard to deliver an exceptional guest experience, and it's apparent in this case that we fell short. If you give us a chance to earn back your trust, I can assure you that we will do our best to give you the great hotel experience that so many of our guests have grown so fond of. Sincerely, the General Manager

Customer review rating 2.5/5

Mohamed G. Couples - Confirmed reviews ALL

Pasqua made a good job by the upgrade and giving us the room as early as possible. But the hotel location was not good n takes a lot of time to reach the center. Partly is my mistake to book it. Rooms are not isolated from noise well and we could hear the next door room people talking. Also I couldn't enjoy the welcome drink when I was checking out even when I asked for a can or coke I didn't get that as I didn't have the time to enjoy it during my stay!!

Dear Guest, Thank you for taking the time to share your feedback. While I wish you had a better experience, it is feedback like this that we learn from and use to improve. We work hard to deliver an exceptional guest experience, and it's apparent in this case that we fell short. If you give us a chance to earn back your trust, I can assure you that we will do our best to give you the great hotel experience that so many of our guests have grown so fond of. Sincerely, the General Manager

Customer review rating 4.0/5

Jeffery A. Business - Confirmed reviews ALL

No issues. Enjoyed

Dear Guest, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, the General Manager

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Other web-users rate our hotel

  • 157 reviews 7.2/10 Location
  • 227 reviews 6.5/10 Room
  • 263 reviews 8.5/10 Service
  • 10 reviews 7.5/10 WiFi
  • 121 reviews 8.3/10 Breakfast
  • 103 reviews 6.4/10 Cleanliness
  • 70 reviews 7.5/10 Value
  • 10 reviews 1.4/10 Wellness Area

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