Mercure Rome West 4 stars

Customer review rating (ALL Rating) 4.4/5 492 reviews

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Mercure Rome West - Image 1
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Viale Eroi di Cefalonia 301, 00128 ROME, Italy

Description

Hotel extras

  • Free WIFI and tea and coffee making facilities in all rooms.

  • Castel Romano outlets and amusement parks nearby.

  • Free indoor garage

  • Possibility to rent a car for a fee

  • Congress Centre with 15 rooms for up to 800 people.

Our accommodation(s)

Hotel location

Mercure Rome West

Viale Eroi di Cefalonia 301
00128 ROME
Italy

GPS:41.785923, 12.434851

Telephone
Fax +39 06 5083 4730

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Car park
  • Pets welcome
  • Shuttle
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • Room service

Mchef Restaurant

The elegant and welcoming restaurant is also open to customers who are not staying with us and offers a wide range of Mediterranean and international specialties.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.4/5  492 reviews

TripAdvisor Rating  3.5/5  1,510 reviews

Good Standard Hotel

TripAdvisor rating 4.0/5

SierraHotel172 Families - TripAdvisor review

We stayed at this hotel for a few nights in the last week. The rooms were clean and moderate in space. Good amenities were provided. The room had both coffee machine and water kettle. The breakfast choice was really good. Liked the choices of pizza in the breakfast buffet. The staff were really professional. However the check in did take a bit of time.

Dear Guest thank you very much for your good evaluation and comment.

Bad rooms at Mercure Roma West n Rude Staff

TripAdvisor rating 1.0/5

VrushalN Families - TripAdvisor review

The room allotted for us was in mess no cleaning at all staff very rude and didn’t consider the age factor. Still no rooms allowed for us families and senior citizens are suffering because of this…very poor service we asked him to keep the luggage and allow us for dinner as I had small children’s senior citizens and diabetic guests. Still no attention given

Dear Guest, thank youu very much for sharing with us your opinion. I ensure you that all our staff is friendly and correct and is very appreciated from all pur guests, if with you their had some problem, I give you my apologies and sorry for all. I and all my staff to continue in the future to us improvement for satify all our guests. Sorry again for your dissatisfaction.

Good location

Customer review rating 3.0/5

Dd Business - Confirmed reviews ALL

Good stay but the rooms need to be renovated

Gentile Signor d., Desidero ringraziarla per il tempo dedicato a scriverci in seguito al suo soggiorno presso il Mercure Roma West. Ci scusiamo se le camere non sono state all’altezza delle sue aspettative e la prego di accettare le nostre più sincere scuse. Le posso assicurare però che abbiamo già iniziato un rinnovamento delle stesse e cercheremo di continuare rapidamente per far si di completare il tutto. La ringrazio nuovamente per i suoi commenti e ci auguriamo di riconquistare la sua fiducia in occasione del suo prossimo soggiorno. Nell’attesa di accoglierla nuovamente, Le porgoi miei più cordiali saluti. General Manager Domenico Visicchio

Good rooms

Customer review rating 4.5/5

Anonymous Families - Confirmed reviews ALL

All good

Dear Sumit K., We very much appreciate your comments regarding your stay at the Mercure Roma West. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, General Manager Domenico Visicchio

Good Stay and Well located hotel

Customer review rating 4.5/5

Emil V. Families - Confirmed reviews ALL

A great hotel with big rooms and comfortable beds. Breakfast was great and varied. The staff was very helpful and friendly! Parking included for free so a great bonus.

Dear Emil V., We very much appreciate your comments regarding your stay at the Mercure Roma West. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, General Manager Domenico Visicchio

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Other web-users rate our hotel

  • 248 reviews 7/10 Location
  • 421 reviews 6.5/10 Room
  • 456 reviews 7.9/10 Service
  • 17 reviews 5.9/10 WiFi
  • 223 reviews 8.2/10 Breakfast
  • 183 reviews 6.3/10 Cleanliness
  • 160 reviews 8/10 Food
  • 122 reviews 7.9/10 Value

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Price from: 1 night for 1 person in the room category identified within the same price range, excluding additional services and breakfast. This refers to the lowest public price, including all taxes (VAT and tourist tax included) for the accommodation concerned, found on https://all.accor.com/ site today, for a one-night stay in the next 20 days. Varies according to period and availability. The price is only guaranteed at the time of booking. All bookings (foreign) are payable in the local currency where the hotel is situated. Only the amount confirmed during the booking in the hotels local currency is guaranteed. An estimated conversion in your local currency may be given for reference but is not part of the contract. Your bank may charge you bank fees and/or exchange fees at the time of payment.