Pullman Jakarta Indonesia Thamrin CBD 5 stars

Customer review rating (ALL Rating) 4.6/5 602 reviews

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Jl M H Thamrin No 59, Jakarta Pusat, 10350 JAKARTA, Indonesia

Description

Hotel extras

  • City hotel at the doorstep of Jakarta's two luxury malls: Grand Indonesia and Plaza Indonesia

  • Prime location at CBD area, overlooking Jakarta's most famous landmark

  • 23 state-of-art meeting venues including one ballroom able to welcome up to 1000 people

  • Vibrant dining options with 7 outlets

  • Easy access to public transport

Our accommodation(s)

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Hotel location

Pullman Jakarta Indonesia Thamrin CBD

Jl M H Thamrin No 59, Jakarta Pusat
10350 JAKARTA
Indonesia

GPS:-6.193499, 106.823695

Telephone
Fax +62 21 31923333

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Pets not allowed
  • Shuttle
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • Room service

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

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ALL Rating  4.6/5  602 reviews

TripAdvisor Rating  4.6/5  4,624 reviews

Certificate of excellence 2025

good service, excellent food

TripAdvisor rating 5.0/5

Man Q TripAdvisor review

The foods are excellent. We had an enjoyable dinner. We were served by 3 excellent and friendly waiters Kiki, Kristin and Anwar. They even prove us with nice blankets when we told them we felt cold.

Spectacular service!

TripAdvisor rating 5.0/5

Eugenie L TripAdvisor review

My stay at Pullman Hotel has been delightful! All the staff members have been particularly helpful and very friendly, especially Romi. He is so kind and is a great house keeper. My room is always immaculately clean and everytime we see each other down the hallway, we have very pleasant conversations together. He always asks me if I need anything for the room and is happy to provide whatever I need!

Not a fan!

TripAdvisor rating 3.0/5

wulanadang TripAdvisor review

Good location. Rooms are smaller compare to other 5 star hotel in Jakarta. Kinda old by looking from the carpet along the hall. Check in process NOT GOOD! We have to wait for 2 hours from check in time to get our room. Their service recovery, need to be improved too. Breakfast are good! A lot of choice and most taste good. The food from room dining are good thou! The staff at restaurant are friendly.

Excellent service and problem solving from the bellboys at Hotell Pullman Jakarta

TripAdvisor rating 5.0/5

OOE27 TripAdvisor review

I lost my phone in the taxi in Jakarta today. The phone was turned off, I had no receipt from the taxi driver and no link whatsoever. However thanks to the superb dedication and smartness from bellboy Jhonatan and his colleagues at Pullmann he mange to locate the taxi driver and get hold of my phone. Many thanks also to Bluebird and the taxi driver for returning my phone. Great attitude from everyone involved.

Dear Valued Guest, Thank you for choosing Pullman Jakarta Indonesia as your home away from home. We sincerely thank you for taking the time to share with us your positive experience. It is always a pleasure to read encouraging comments and we are glad that you had an enjoyable stay with us. We are thrilled to hear that our Heartists were able to make a positive impression during your stay, especially Jhonatan. Rest assured that we will certainly share your feedback with our Heartists and we are confident that this feedback will serve as an encouragement as we strive to continuously improve the quality of our services. Once again, thank you for sharing your experience. We look forward to welcoming you again in the future and create memorable moments once again. With Warm Regards, Jennifer Indrajaya Guest Experience Manager

Customer review rating 4.5/5

Sze T. E. G. Business - Confirmed reviews ALL

During my stay at Pullman Thamrin Jakarta, I faced an issue with the HDMI port in my room, which prevented me from projecting my laptop screen onto the TV. Despite making four calls to the operator, no one followed up as promised. Two technicians eventually came to assist, but they were unable to resolve the problem. However, the situation improved significantly when Acha from the customer experience team contacted me in the evening. After learning about the issue, she escalated it to her manager, Jennifer. The next morning, several staff members—including the restaurant manager and Executive Chef Koay—greeted me warmly by name, showing clear attention to my case. Jennifer later met with me to understand what had happened and took immediate action. Knowing I was expecting guests from the Indonesian military (TNI), Jennifer arranged for my meeting to be held in a proper meeting room, which impressed both me and my guests. Their thoughtful service turned a frustrating experience into a positive one. I am grateful to Jennifer, Acha, Koay, and Sugeng from the restaurant for their exceptional effort in delighting a previously unhappy customer.

Dear Mr. Sze T. E. G., Thank you for choosing Pullman Jakarta Indonesia as your home away from home. We sincerely thank you for taking the time to share with us your positive experience. It is always a pleasure to read encouraging comments and we are glad that you had an enjoyable stay with us. We are thrilled to hear that our Heartists were able to make a positive impression during your stay, especially Jennifer, Koay, Sugeng, and Acha. Rest assured that we will certainly share your feedback with our Heartists and we are confident that this feedback will serve as an encouragement as we strive to continuously improve the quality of our services. Once again, thank you for sharing your experience. We look forward to welcoming you again in the future and create memorable moments once again. With Warm Regards, Jennifer Indrajaya Guest Experience Manager

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Other web-users rate our hotel

  • 571 reviews 9.5/10 Location
  • 743 reviews 6.2/10 Room
  • 903 reviews 8.9/10 Service
  • 8 reviews 8.1/10 WiFi
  • 337 reviews 7.8/10 Amenities
  • 305 reviews 9.4/10 Breakfast
  • 303 reviews 3.9/10 Comfort
  • 239 reviews 7.2/10 Cleanliness

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Price from: 1 night for 1 person in the room category identified within the same price range, excluding additional services and breakfast. This refers to the lowest public price, including all taxes (Some taxes may be payable on arrival at the hotel (for example, tourist tax), depending on current local regulations.) for the accommodation concerned, found on https://all.accor.com/ site today, for a one-night stay in the next 20 days. Varies according to period and availability. The price is only guaranteed at the time of booking. All bookings (foreign) are payable in the local currency where the hotel is situated. Only the amount confirmed during the booking in the hotels local currency is guaranteed. An estimated conversion in your local currency may be given for reference but is not part of the contract. Your bank may charge you bank fees and/or exchange fees at the time of payment.