Mercure Danang French Village Bana Hills 4 stars

Customer review rating (ALL Rating) 4.0/5 596 reviews

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Mercure Danang French Village Bana Hills - Image 1
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Mercure Danang French Village Bana Hills - Image 4
An Son, Hoa Son Commune, Hoa Vang District, 0 DANANG, Vietnam

Description

Hotel extras

  • Accessible by cable car only to hotel between 8am-4.30pm

  • Free check-in at Golden Bridge, a 150-metre-long pedestrian bridge in Banahills

  • Enjoy cable car ticket prices offer from VND 545,000/adult. It is subject to change yearly.

  • A myriad of recreational and relaxing activities available

  • Enjoy 4 seasons in a day, typical sunrise and romantic sunset in panorama view from the top

Our accommodation(s)

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Hotel location

Mercure Danang French Village Bana Hills

An Son, Hoa Son Commune, Hoa Vang District
0 DANANG
Vietnam

GPS:15.997454, 107.988289

Telephone

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Shuttle
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service
Near the property
  • Car park

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

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ALL Rating  4.0/5  596 reviews

TripAdvisor Rating  4.4/5  2,475 reviews

Great restaurant experience

TripAdvisor rating 5.0/5

Meander21370886557 TripAdvisor review

Ms Farah from Le’table restaurant at Bana Hills is very friendly and accommodating. Food is great too coupled with nice ambience. Highly recommended when you’re in Ba Na Hille!

Bonjour, Xin chào! Dear Meander, Mercure Danang French Village Bana Hills would like to express our heartfelt gratitude for your recent visit to the specific and only French village in Vietnam. Thank you so much for your kind words! We're thrilled to hear that you enjoyed your experience at L’Etable restaurant. Ms. Farah and our entire team are delighted to know that you found the food delicious and the ambience enjoyable. Your recommendation means a lot to us. We truly appreciate your feedback and would be delighted to welcome you back for another memorable dining experience. Please don't hesitate to reach out if there’s anything we can do to make your next visit even more enjoyable. Best regards, Guest Experience Team

Good time tips

TripAdvisor rating 5.0/5

Nomad02676941282 TripAdvisor review

Food good and The staff provided excellent service. The food was delicious. I will definitely come here again if I have the chance. Ms.Farah&Helen

Bonjour, Xin chào! Dear Omad, Mercure Danang French Village Bana Hills would like to express our heartfelt gratitude for your recent visit to the specific and only French village in Vietnam. Thank you so much for your kind words! We're thrilled to hear that you enjoyed the food and found our staff, especially Ms. Farah and Helen, excellent and attentive. Providing delicious cuisine and outstanding service is always our top priority. We truly appreciate your feedback and would be delighted to welcome you back for another memorable visit. Please don't hesitate to reach out if there’s anything we can do to make your next visit even more enjoyable. Best regards, Guest Experience Team

Disappointing stay and poor buffet, but saved by the Chef

TripAdvisor rating 2.0/5

MayankM384 TripAdvisor review

Our stay was unfortunately quite unpleasant. We felt neglected by the general staff, and the room experience did not meet expectations. As vegetarians, we struggled significantly with the buffet for both dinner and breakfast—the options were very limited and hard to eat. ​However, I must give a huge thank you to the restaurant staff and the Chef. When they realized we were struggling with the food, they were incredibly supportive and specially prepared vegetarian pizza and pasta for us. They truly saved our meals, even though the rest of the stay was a letdown.

Bonjour, Xin chào! Dear Value Guest, Thank you for sharing your feedback regarding your recent stay at Mercure Danang French Village Ba Na Hills. We sincerely regret that your overall experience did not meet your expectations, particularly regarding the room and buffet options. Your comments are important to us, and we will review them carefully to improve our services. We are, however, pleased to hear that our restaurant team and Chef were able to assist you and provide special vegetarian options to make your meals enjoyable. We will be sure to share your kind words with them, as it will greatly encourage the team. We hope to have the opportunity to welcome you back in the future for a more seamless and fully satisfying stay. Warm regards, Guest Experience Department

Make the most of it!

TripAdvisor rating 4.0/5

spikyone8318 TripAdvisor review

Staying here first for our trip meant that we had to understand that even though we booked a family room, children had to be paid for separately per pax. That included for the amenities as well as the breakfast and dinner buffet package to match our original offer from our booking platform. I need to disclose now that it was a misunderstanding on our part regarding this, and made slightly more difficult with a slight communication barrier between the receptionist and us, but it was sorted out amicably at the end. Once we arrived at the top, we then found out our rooms had been changed and were now given 2 other rooms instead of a family room (“upgrade”). Was it a negative? Maybe yes maybe no depending how you looked at it. We just elected to accept it as we had 3 rooms with another family and now in the same building so we took it as a net positive. The weather was good first day, then rainy and foggy for the second, and the bundling of theme park entrance fees with the hotel package is a very good way of ensuring everyone is occupied. The overall area is very scenic and the heated pool was a very enjoyable experience for the whole family. Swimming warmly inside while looking out at cold foggy weather…surreal! Would I come again? Yes, now that I understand the booking system/packages. The kids loved it, and sometimes that is all that matters. Tips: 1- understand that paying for a cable car ride is the only way to go up, if you booked a stay at Mercure French Village, there is a slight discount. 2- if you booked off a platform, understand you will need to pay for kids/extra bed/cable car ride; and depending on your package, I would take at least one buffet dinner package. 3- if you have kids, I would highly recommend 2 nights. This is because of the Alpine coaster, they shut down in foggy-rainy-windy weather. Staying 2 nights means you double your chances of being able to ride it. 4- travelling around this time means monitoring the weather forecast daily. Once up there, if it is sunny, immediately do your outdoor activities first (Especially the Alpine coaster) and taking photos around the park and the Golden Hands Bridge (ps the ride there is included if you are checked in) 5-check for extra deals at restaurants for following their social media. We scored a free coconut coffee just for liking their page. Little things and all that…

Bonjour, Xin Chào! Dear Valued Guest Spikyone8318, Warmest greetings from Mercure Danang French Village Bana Hills! Thank you very much for taking the time to share such a detailed and thoughtful review of your stay with us. We truly appreciate your openness in describing your experience, both the highlights and the areas where there was some initial confusion. We are glad to hear that the misunderstanding regarding the family room package and additional charges for children was resolved amicably. We sincerely apologize for any communication difficulties you encountered during the check-in process, and we will continue to improve our team’s clarity and consistency to ensure smoother experiences for all guests. It is wonderful to know that you enjoyed the scenic beauty of Ba Na Hills, the convenience of our bundled theme park access, and especially the unique atmosphere of relaxing in the heated pool while watching the misty weather outside. We are also pleased that the room change ultimately turned into a positive experience for your family and friend group. Above all, we are truly happy to hear that your children loved their stay — and as you beautifully mentioned, sometimes that is all that matters. Knowing that your family created joyful memories together means a great deal to us. We also appreciate the practical and thoughtful tips you’ve shared for future travelers; they are indeed very helpful and reflect genuine first-hand insight. Thank you once again for choosing Mercure Danang French Village Bana Hills. We would be delighted to welcome you and your family back now that you are familiar with our booking system and offerings. We hope your next stay will be even smoother and filled with wonderful moments above the clouds. Warm regards, Guest Experience Team

Nice stay

TripAdvisor rating 5.0/5

MasonTran TripAdvisor review

Hotel was good, Front office staff is nice and helpful. Bellman is good, helps us with luggage. Room is beautiful and good.

Bonjour, Xin chào! Dear MasonTran, Thank you very much for taking the time to share your review with us. We are delighted to hear that you had a pleasant stay and that our Front Office team made a positive impression with their helpful and friendly service. It is also wonderful to know that our Bellman team assisted you well with your luggage, and that you enjoyed the comfort and beauty of your room. Your kind feedback is truly appreciated and serves as a great motivation for our team to continue delivering warm and dedicated service to all our guests. We sincerely hope to have the pleasure of welcoming you back for another enjoyable stay at Mercure Danang French Village Bana Hills. Warm regards, Guest Experience Department

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Other web-users rate our hotel

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  • 45 reviews 6.5/10 WiFi
  • 3,549 reviews 9.1/10 Food
  • 1,759 reviews 4.5/10 Comfort
  • 1,693 reviews 9.1/10 Breakfast
  • 1,426 reviews 7.8/10 Cleanliness

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