Mercure Danang French Village Bana Hills 4 stars

Customer review rating (ALL Rating) 4.2/5 687 reviews

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Mercure Danang French Village Bana Hills - Image 1
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Mercure Danang French Village Bana Hills - Image 4
An Son, Hoa Son Commune, Hoa Vang District, 0 DANANG, Vietnam

Description

Hotel extras

  • Accessible by cable car only to hotel between 8am-5pm

  • Free check-in at Golden Bridge, a 150-metre-long pedestrian bridge in Banahills

  • Enjoy cable car ticket prices offer only VND 630,000/adult. It is subject to change yearly.

  • A myriad of recreational and relaxing activities available

  • Enjoy 4 seasons in a day, typical sunrise and romantic sunset in panorama view from the top

Our accommodation(s)

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Hotel location

Mercure Danang French Village Bana Hills

An Son, Hoa Son Commune, Hoa Vang District
0 DANANG
Vietnam

GPS:16.001724, 107.997646

Telephone

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Shuttle
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service
Near the property
  • Car park

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

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ALL Rating  4.2/5  687 reviews

TripAdvisor Rating  4.5/5  1,847 reviews

Charming hotel high up on the hill

TripAdvisor rating 5.0/5

ChanaboonP Couples - TripAdvisor review

We spent a night here in this charming hotel on the hill. The room was very nice. We got the room with a balcony so that we could enjoy a stunning view by the church. The food there was good. The restaurant staff was well-organized, so the crowd was manageable. The staff, especially Ms. Kayla from the guest relations office and Mr. Mason, who helped us get to the hotel, was very helpful. We were so appreciative. We can’t wait to return to this beautiful place very soon.

Fantastic experience when left to hotel guest only

Customer review rating 4.5/5

Dr T. Friends - Confirmed reviews ALL

Must stay overnight. Would have been better if more activities for hotel guest only hours. Beautiful scenery. However checkin is too slow and they need more staff there. Took about 1.5 hours just to checkin at the station. No dedicated line at the station for elite members.

Bonjour, xin chào! Dear Dr T., Thank you for taking the time to share your feedback regarding your recent stay at Mercure French Village Bana Hills. We are delighted to hear that you enjoyed the beautiful scenery and had a fantastic experience staying with us. We sincerely apologize for the inconvenience you experienced during the check-in process. We understand that a smooth and quick check-in is crucial for our guests, and we regret that we fell short of your expectations in this regard. Please be assured that we are taking your feedback seriously and will work on improving our staffing and procedures to ensure a more efficient check-in process in the future. We will also consider your suggestion of having a dedicated line for our elite members. Your feedback about having more activities specifically for hotel guests during certain hours is very much appreciated. We will explore ways to enhance our offerings to provide an even more enjoyable experience for our valued guests. Once again, thank you for your valuable feedback and for choosing to stay with us. We hope to have the opportunity to welcome you back to Mercure French Village Bana Hills and provide you with an even better experience. Best regards, Guest Experience Department.

Village & hotel as in a fairytale

TripAdvisor rating 5.0/5

Ouppoeps TripAdvisor review

Good: The whole resort was beautiful and well-maintained and certainly worth the experience. We highly recommend staying overnight as most of the tourists disappear (+- 17:00 hours) in order to catch the last cable car down the mountain. The staff were very efficient and helpful. The room (amazing view of French Quarter cathedral and street below) and bathroom were excellent; the bed was comfortable. The room included a safe and a kettle. The swimming pool complex (free pool with hotel stay) was beautiful and well-maintained. Poor: Check-in was at a different building (we didn’t know this) to the standard entry to the resort. The check-in process (at the foot of the cable car) was slow required standing in a line; once checked in, the access to the cable car was quick and easy. The breakfast was designed for many people, but the choices were rather limited compared to what we had experienced in the Hanoi hotels. The shower water flow was slow. Leaving the resort (we left before noon), the escalators at the foot of the cable car were all going upwards to cope with the incoming tourist crowds, which meant that we had to walk down many flights of steps (fortunately we didn’t have our luggage with us).

Bedding

Customer review rating 2.0/5

Freddy N. R. V. Families - Confirmed reviews ALL

Are a massive day came back to the room to shower and sleep and opened the quilt to get in and sheets were dirty. I had to sleep on top of quilt. Room was also to hot

Good stay

Customer review rating 4.0/5

Natthacha Families - Confirmed reviews ALL

Everything was good, but the place to check in is too crowd.

Dear Natthacha, Thank you for sharing your experience with us. We are pleased to hear that you had a good stay at Mercure French Village Bana Hills. We apologize for the inconvenience you experienced at the check-in area due to the crowd. We understand that a smooth check-in process is essential, and we are continuously working to improve our procedures to ensure a more efficient and pleasant experience for our guests. Your feedback is valuable to us, and it helps us make the necessary improvements to enhance our service. Thank you once again for choosing to stay with us. We hope to have the opportunity to welcome you back in the future and provide you with an even better experience. Best regards, Guest Experience Department.

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Other web-users rate our hotel

  • 1,412 reviews 8.6/10 Location
  • 3,369 reviews 7.1/10 Room
  • 3,023 reviews 8.1/10 Service
  • 41 reviews 7.2/10 WiFi
  • 1,243 reviews 3.9/10 Comfort
  • 1,156 reviews 7.8/10 Food
  • 1,116 reviews 9.3/10 Breakfast
  • 1,032 reviews 8/10 Vibe

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Price from: 1 night for 1 person in the room category identified within the same price range, excluding additional services and breakfast. This refers to the lowest public price, including all taxes (VAT and tourist tax included) for the accommodation concerned, found on https://all.accor.com/ site today, for a one-night stay in the next 20 days. Varies according to period and availability. The price is only guaranteed at the time of booking. All bookings (foreign) are payable in the local currency where the hotel is situated. Only the amount confirmed during the booking in the hotels local currency is guaranteed. An estimated conversion in your local currency may be given for reference but is not part of the contract. Your bank may charge you bank fees and/or exchange fees at the time of payment.