Mercure Danang French Village Bana Hills 4 stars

Customer review rating (ALL Rating) 4.0/5 474 reviews

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Mercure Danang French Village Bana Hills - Image 1
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Mercure Danang French Village Bana Hills - Image 4
An Son, Hoa Son Commune, Hoa Vang District, 0 DANANG, Vietnam

Description

Hotel extras

  • Accessible by cable car only to hotel between 8am-4.30pm

  • Free check-in at Golden Bridge, a 150-metre-long pedestrian bridge in Banahills

  • Enjoy cable car ticket prices offer from VND 545,000/adult. It is subject to change yearly.

  • A myriad of recreational and relaxing activities available

  • Enjoy 4 seasons in a day, typical sunrise and romantic sunset in panorama view from the top

Our accommodation(s)

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Hotel location

Mercure Danang French Village Bana Hills

An Son, Hoa Son Commune, Hoa Vang District
0 DANANG
Vietnam

GPS:15.997454, 107.988289

Telephone

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Shuttle
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service
Near the property
  • Car park

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

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ALL Rating  4.0/5  474 reviews

Customer review rating 4.5/5

Maksim L. Families - Confirmed reviews ALL

Great stay overall (9/10). Amazing atmosphere, unique location, and good breakfast. Important: arrival is only possible before 5 PM due to the cable car — this should be clearly highlighted when booking. Because of this, we missed our first night and couldn’t access the hotel. Management handled the situation well and provided a credit for the missed night, which we appreciated.

Bonjour, Xin chào! Dear Maksim L., Mercure Danang French Village Bana Hills would like to thank you for taking the time to share your detailed feedback regarding your recent stay. We are pleased to hear that you enjoyed the unique atmosphere, our great location, and the quality of our breakfast. It is wonderful to know that, overall, you had an amazing stay with us. However, we sincerely regret the inconvenience you faced regarding the cable car operating hours on your arrival day. We understand how stressful it can be to miss a night of your stay due to transportation constraints. We are glad that our management team was able to assist you with a credit for the missed night to help resolve the situation. Please be assured that we are looking into ways to make this timing information even more prominent during the booking process to better assist our future guests. Thank you for your understanding and for your kind recognition of our service. We look forward to welcoming you back for a much smoother arrival next time. Best regards, Guest Experience Department

Customer review rating 5.0/5

Max M. Couples - Confirmed reviews ALL

Amazing stay. This is the way to get the most from Ba Na Hills and to enjoy all it has to offer without the day visitor crowds. We are All Accor members so enjoyed the benefits of express check in. The room was amazing, we were thankfully upgraded to the Eiffel room which overlooks the piazza. At night we roamed the village without the crowds and it was like a magical wonderland with all the lights. The food was amazing at every outlet except for the beer hall, skip this and don't bother using your free voucher, it's not worth it. As hotel guests we got to see the Golden Bridge before the crowds arrived. We got to the entrance at 5:45am so we were first on the bridge and got video of us on it all by ourselves. It was worth getting up early. I loved the shrines and temples... so serene. The staff were extremely friendly and helpful at the hotel, thank you Cam On

Bonjour, Xin chào! Dear Max M., Mercure Danang French Village Bana Hills would like to thank you for taking the time to share your detailed feedback regarding your recent stay. We are delighted to hear that you had an amazing experience and that being an ALL - Accor Live Limitless member allowed you to enjoy a seamless express check-in. It is wonderful to know that your upgrade to the Eiffel room provided a magical view of the piazza and that you captured such special moments alone on the Golden Bridge. We also appreciate your honest feedback regarding the beer hall experience. We are constantly reviewing our dining offerings to ensure they match the high quality of our other outlets, and your comments will be shared with our Food & Beverage team for improvement. Thank you for your kind words toward our staff and for your lovely "Cảm ơn." We truly look forward to welcoming you back to our serene village in the clouds. Best regards, Guest Experience Department

Customer review rating 0.5/5

Sudeep B. Families - Confirmed reviews ALL

My stay at Mercure Hotel Da Nang was deeply disappointing from start to finish. The check-in process is unnecessarily complex and some steps can be completed online. With one party in front of us, it took us over 20 minutes to complete the check-in. Unfortunately, things only got worse upon entering the room. It was shockingly dirty—surfaces looked like they hadn’t been properly cleaned, and the overall condition felt neglected. Hygiene standards were far below what you’d expect from a hotel of this brand. Everything is run down, broken, lamp shades full of dust etc. It was clear that staff is overworked and little to know management leadership to address these deficiencies. Even more concerning was the persistent sewage smell that seemed to permeate not just the room, but multiple areas of the hotel. It was strong, unpleasant, and impossible to ignore, making it very difficult to relax or feel comfortable at any point during the stay. The food was another major letdown. The quality was extremely poor—bland, poorly prepared, and in some cases borderline inedible. Dining ended up being something to avoid rather than enjoy. Do not buy the half board or full board options. We ended up buying ramen from the local store Overall, this experience fell far short of expectations. Between the complicated check-in, lack of cleanliness, unbearable odors, and unacceptable food quality, I would not recommend staying here.

Bonjour, Xin chào! Dear Sudeep B., Mercure Danang French Village Bana Hills would like to thank you for taking the time to share your detailed feedback regarding your recent stay. We sincerely apologize for the series of disappointments you encountered, from the lengthy check-in process to the cleanliness and maintenance of your room. Your descriptions of dust on lamp shades and the general condition of the furniture are deeply concerning, as they do not reflect the standards we strive to maintain. We have shared your comments directly with our Executive Housekeeper and Engineering Manager to conduct a thorough inspection and immediate deep cleaning of the areas mentioned. Furthermore, we are truly sorry for the unpleasant sewage odor and the poor dining experience that led you to seek alternative options. Providing a comfortable environment and high-quality cuisine is our priority, and it is clear we failed to meet these expectations during your visit. Your feedback regarding our food quality and the half-board options has been passed to our Culinary Director for an urgent review of our recipes and service standards. We appreciate your honest feedback about our management and staffing, as it highlights critical areas where we need to improve our leadership and support. We hope you might consider giving us another chance in the future to show you the true quality of our hospitality. Best regards, Guest Experience Department

Customer review rating 2.0/5

Kittiya S. Families - Confirmed reviews ALL

Indoor pool was closed Breakfast and dinner room was very hot (not good for baby) Breakfast and dinner very average for the price Front desk supervisor was helpful and swapped our room Bunk bed room was terrible (cannot control AC, next to extremely noisy maid room, old, cramped) Room in main building was better Location and setting are good

Bonjour, Xin chào! Dear Kittiya S., Mercure Danang French Village Bana Hills would like to thank you for taking the time to share your feedback. We sincerely appreciate your honesty, as it helps us identify areas where we must improve. We are truly sorry that your initial experience in the bunk bed room was so uncomfortable. We understand how frustrating it is to deal with uncontrollable AC and noise disturbances, especially when traveling with a family. We are glad our Front Desk Supervisor was able to assist by moving you to a better room in the main building, though we regret that this was necessary in the first place. Your comments regarding the high temperature in the dining rooms and the closure of the indoor pool have been noted. We understand that a hot environment is particularly difficult for those traveling with a baby, and we are looking into our climate control systems to ensure a more comfortable dining atmosphere. Furthermore, we apologize for the disappointment regarding the food variety and value; your feedback has been shared with our Culinary team for review. We are pleased that you enjoyed our location and setting, and we hope to have the opportunity to provide you and your family with a much more seamless and comfortable stay in the future. Best regards, Guest Experience Department

Customer review rating 4.5/5

Jennifer L. Friends - Confirmed reviews ALL

We enjoyed our stay very much. Did not realise how busy the hotel was. Was not able to dine in the breakfast room due to large groups, had to eat in the bar area, along way from breakfast. Staff were very friendly and helpful, a little mixup with the checkout time. Was told 12pm when checking in because I was a gold member but received a call at 10.30 to ask why we were still occupying the room as we had passed out time.

Bonjour, Xin chào! Dear Jennifer L., Mercure Danang French Village Bana Hills would like to thank you for choosing our hotel as your base to explore the beauty of Ba Na Hills and for sharing your valued feedback. We are delighted to hear that you had a very comfortable stay and that our team made a positive impression with their friendly and helpful service. However, we sincerely apologize for the inconveniences you encountered regarding your dining experience and your departure. We regret that the high volume of groups prevented you from enjoying breakfast in the main dining room. We understand that being redirected to the bar area was not ideal, and we are working on better crowd management to ensure all our guests have a seamless start to their day. Furthermore, please accept our deepest apologies for the confusion regarding your late check-out. As a Gold Member, your benefits are very important to us, and the call you received at 10:30 AM was certainly a lapse in our internal communication. We have shared this incident with our Front Office team to ensure such mix-ups are avoided in the future and that our loyalty members' privileges are always honored correctly. Thank you for your patience and for being a loyal guest. We hope to have the pleasure of welcoming you back for an even smoother experience in the near future. Best regards, Guest Experience Department

Other web-users rate our hotel

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  • 1,708 reviews 4.6/10 Comfort
  • 1,451 reviews 7.6/10 Cleanliness

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