Mercure Danang French Village Bana Hills 4 stars

Bonjour, Xin chào! Dear Maksim L., Mercure Danang French Village Bana Hills would like to thank you for taking the time to share your detailed feedback regarding your recent stay. We are pleased to hear that you enjoyed the unique atmosphere, our great location, and the quality of our breakfast. It is wonderful to know that, overall, you had an amazing stay with us. However, we sincerely regret the inconvenience you faced regarding the cable car operating hours on your arrival day. We understand how stressful it can be to miss a night of your stay due to transportation constraints. We are glad that our management team was able to assist you with a credit for the missed night to help resolve the situation. Please be assured that we are looking into ways to make this timing information even more prominent during the booking process to better assist our future guests. Thank you for your understanding and for your kind recognition of our service. We look forward to welcoming you back for a much smoother arrival next time. Best regards, Guest Experience Department

Bonjour, Xin chào! Dear Max M., Mercure Danang French Village Bana Hills would like to thank you for taking the time to share your detailed feedback regarding your recent stay. We are delighted to hear that you had an amazing experience and that being an ALL - Accor Live Limitless member allowed you to enjoy a seamless express check-in. It is wonderful to know that your upgrade to the Eiffel room provided a magical view of the piazza and that you captured such special moments alone on the Golden Bridge. We also appreciate your honest feedback regarding the beer hall experience. We are constantly reviewing our dining offerings to ensure they match the high quality of our other outlets, and your comments will be shared with our Food & Beverage team for improvement. Thank you for your kind words toward our staff and for your lovely "Cảm ơn." We truly look forward to welcoming you back to our serene village in the clouds. Best regards, Guest Experience Department

Bonjour, Xin chào! Dear Sudeep B., Mercure Danang French Village Bana Hills would like to thank you for taking the time to share your detailed feedback regarding your recent stay. We sincerely apologize for the series of disappointments you encountered, from the lengthy check-in process to the cleanliness and maintenance of your room. Your descriptions of dust on lamp shades and the general condition of the furniture are deeply concerning, as they do not reflect the standards we strive to maintain. We have shared your comments directly with our Executive Housekeeper and Engineering Manager to conduct a thorough inspection and immediate deep cleaning of the areas mentioned. Furthermore, we are truly sorry for the unpleasant sewage odor and the poor dining experience that led you to seek alternative options. Providing a comfortable environment and high-quality cuisine is our priority, and it is clear we failed to meet these expectations during your visit. Your feedback regarding our food quality and the half-board options has been passed to our Culinary Director for an urgent review of our recipes and service standards. We appreciate your honest feedback about our management and staffing, as it highlights critical areas where we need to improve our leadership and support. We hope you might consider giving us another chance in the future to show you the true quality of our hospitality. Best regards, Guest Experience Department

Bonjour, Xin chào! Dear Kittiya S., Mercure Danang French Village Bana Hills would like to thank you for taking the time to share your feedback. We sincerely appreciate your honesty, as it helps us identify areas where we must improve. We are truly sorry that your initial experience in the bunk bed room was so uncomfortable. We understand how frustrating it is to deal with uncontrollable AC and noise disturbances, especially when traveling with a family. We are glad our Front Desk Supervisor was able to assist by moving you to a better room in the main building, though we regret that this was necessary in the first place. Your comments regarding the high temperature in the dining rooms and the closure of the indoor pool have been noted. We understand that a hot environment is particularly difficult for those traveling with a baby, and we are looking into our climate control systems to ensure a more comfortable dining atmosphere. Furthermore, we apologize for the disappointment regarding the food variety and value; your feedback has been shared with our Culinary team for review. We are pleased that you enjoyed our location and setting, and we hope to have the opportunity to provide you and your family with a much more seamless and comfortable stay in the future. Best regards, Guest Experience Department

Bonjour, Xin chào! Dear Jennifer L., Mercure Danang French Village Bana Hills would like to thank you for choosing our hotel as your base to explore the beauty of Ba Na Hills and for sharing your valued feedback. We are delighted to hear that you had a very comfortable stay and that our team made a positive impression with their friendly and helpful service. However, we sincerely apologize for the inconveniences you encountered regarding your dining experience and your departure. We regret that the high volume of groups prevented you from enjoying breakfast in the main dining room. We understand that being redirected to the bar area was not ideal, and we are working on better crowd management to ensure all our guests have a seamless start to their day. Furthermore, please accept our deepest apologies for the confusion regarding your late check-out. As a Gold Member, your benefits are very important to us, and the call you received at 10:30 AM was certainly a lapse in our internal communication. We have shared this incident with our Front Office team to ensure such mix-ups are avoided in the future and that our loyalty members' privileges are always honored correctly. Thank you for your patience and for being a loyal guest. We hope to have the pleasure of welcoming you back for an even smoother experience in the near future. Best regards, Guest Experience Department