Mercure Danang French Village Bana Hills 4 stars

Customer review rating (ALL Rating) 4.0/5 533 reviews

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Mercure Danang French Village Bana Hills - Image 1
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Mercure Danang French Village Bana Hills - Image 4
An Son, Hoa Son Commune, Hoa Vang District, 0 DANANG, Vietnam

Description

Hotel extras

  • Accessible by cable car only to hotel between 8am-4.30pm

  • Free check-in at Golden Bridge, a 150-metre-long pedestrian bridge in Banahills

  • Enjoy cable car ticket prices offer from VND 545,000/adult. It is subject to change yearly.

  • A myriad of recreational and relaxing activities available

  • Enjoy 4 seasons in a day, typical sunrise and romantic sunset in panorama view from the top

Our accommodation(s)

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Hotel location

Mercure Danang French Village Bana Hills

An Son, Hoa Son Commune, Hoa Vang District
0 DANANG
Vietnam

GPS:15.997454, 107.988289

Telephone

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Shuttle
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service
Near the property
  • Car park

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

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ALL Rating  4.0/5  533 reviews

Customer review rating 0.5/5

Manish P. Families - Confirmed reviews ALL

Overall great experience and staff were also great and welcoming . Except 1 particular manager at Tavern bar Mr.Mih Hai he isvery rude and unwelcoming towards hotel guest. Thanks

Bonjour, Xin chào! Dear Mr. Manish P., Thank you for taking the time to share your feedback following your stay at Mercure Danang French Village Bana Hills. We are glad to hear that overall you had a great experience and found most of our staff welcoming. However, we sincerely apologize for the negative experience you encountered at the Tavern Bar. Please be assured that we have shared your feedback with our team and are taking steps to ensure that all our guests receive the professional and attentive service we strive to provide. We truly appreciate your constructive comments, as they help us improve and maintain high standards. We hope to have the opportunity to welcome you back in the future for a fully positive experience. Warm regards, Guest Experience Department

Customer review rating 5.0/5

Annette R. Couples - Confirmed reviews ALL

We were treated like VIP's. The process of check in at Station 2 at the ground level of BaNaHills went smoothly and we were assisted to the gondola. Even on arrival we were met and brought to our Mercure check in. We were given a cup of delicious tea and then escorted to our room. The privilege Coco Chanel room was fabulous. lounge and toilet downstairs and bedroom bathroom and another toilet upstairs very clean with all amenities.

Bonjour, Xin chào Dear Ms. Annette R., Thank you very much for sharing your feedback and for staying with us as a valued ALL Accor Diamond member. We truly appreciate your loyalty and support. We are thrilled to hear that you had an amazing stay and enjoyed the Privilege Coco Chanel room, as well as the smooth check-in process. Your kind words about our team, Le Table restaurant, and exploring the beautiful streets above the clouds are truly appreciated and very encouraging for us. We look forward to welcoming you back for another memorable experience at Mercure Danang French Village Bana Hills. Warm regards, Guest Experience Department

Customer review rating 1.5/5

Chanon A. Families - Confirmed reviews ALL

I am writing to share my disappointment regarding the service I received during breakfast at your restaurant this morning. As a guest at a 4-star establishment, I expected a higher standard of attentiveness and efficiency. While preparing a bowl of Bibimbap, I found the kimchi tray empty. I requested assistance from a male staff member (steward), who asked me to wait for two minutes. After the time had passed, I followed up with another male staff member, who unfortunately ignored my request and walked away without a word. A female staff member then asked me to wait a bit longer. Finally, a staff member in an orange shirt approached me, at which point I expressed that the long wait had already ruined my appetite. This experience highlights a lack of attention to detail and poor communication among the staff. While this might be a rare occurrence, it is disappointing to be the guest who experiences such a lapse in service. I hope you take this feedback seriously to improve your food replenishment and staff training.

Bonjour, Xin chào Dear Mr. Chanon A., Thank you for taking the time to share your feedback regarding your recent stay at Mercure Danang French Village Bana Hills. We sincerely apologize for the disappointing experience you encountered during breakfast. Please rest assured that your comments about the service, food replenishment, and staff communication have been taken seriously and shared with the relevant teams for immediate review and improvement. Your feedback helps us identify areas where we can enhance our service and ensure a better experience for all our guests. We truly value your loyalty as an ALL Accor member and hope to have the opportunity to welcome you back in the future, providing a seamless and enjoyable stay. Warm regards, Guest Experience Department

Customer review rating 4.5/5

Sean B. Couples - Confirmed reviews ALL

Everything went smoothly and we loved our stay at Bana Hills, it is definitely worth staying the night for the early morning cable car to Golden Bridge, the discounted cable car up to the hotel, skipping the long lines at other stations and for the buffet breakfast at the hotel which was top notch.

Bonjour, Xin chào! Dear Sean B., Mercure Danang French Village Bana Hills would like to express our heartfelt gratitude for your recent stay at our unique French Village. We are delighted to hear that you had an overall great experience and enjoyed your time at Bana Hills. It is wonderful to know that you appreciated the convenience of the early morning cable car to Golden Bridge, the discounted hotel cable car, and our buffet breakfast. Your kind words motivate our team to continue delivering exceptional service and memorable experiences to all our guests. We look forward to welcoming you back on your next visit for another enjoyable stay. Best regards, Guest Experience Department

Customer review rating 4.0/5

Samir P. Friends - Confirmed reviews ALL

Overall experience was very satisfactory, except the security situation we experienced at the property.Rest all was perfect

Bonjour, Xin chào! Dear Samir P., Mercure Danang French Village Bana Hills would like to express our heartfelt gratitude for your recent stay at our unique French Village. We are pleased to hear that you found your overall experience very satisfactory and enjoyed the stunning views and other aspects of our property. We also appreciate your feedback regarding the security situation and will take it into careful consideration to enhance our guest experience further. Thank you for sharing your thoughts, and we look forward to welcoming you back for another memorable stay. Best regards, Guest Experience Department

Other web-users rate our hotel

  • 2,180 reviews 8.6/10 Location
  • 4,971 reviews 7.3/10 Room
  • 7,997 reviews 8.5/10 Service
  • 42 reviews 6.3/10 WiFi
  • 3,808 reviews 9/10 Food
  • 1,740 reviews 4.6/10 Comfort
  • 1,693 reviews 9.1/10 Breakfast
  • 1,434 reviews 7.9/10 Cleanliness

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