Bonjour, Xin chào! Dear Max M., Mercure Danang French Village Bana Hills would like to thank you for taking the time to share your detailed feedback regarding your recent stay. We are delighted to hear that you had an amazing experience and that being an ALL - Accor Live Limitless member allowed you to enjoy a seamless express check-in. It is wonderful to know that your upgrade to the Eiffel room provided a magical view of the piazza and that you captured such special moments alone on the Golden Bridge. We also appreciate your honest feedback regarding the beer hall experience. We are constantly reviewing our dining offerings to ensure they match the high quality of our other outlets, and your comments will be shared with our Food & Beverage team for improvement. Thank you for your kind words toward our staff and for your lovely "Cảm ơn." We truly look forward to welcoming you back to our serene village in the clouds. Best regards, Guest Experience Department

Bonjour, Xin chào! Dear Sudeep B., Mercure Danang French Village Bana Hills would like to thank you for taking the time to share your detailed feedback regarding your recent stay. We sincerely apologize for the series of disappointments you encountered, from the lengthy check-in process to the cleanliness and maintenance of your room. Your descriptions of dust on lamp shades and the general condition of the furniture are deeply concerning, as they do not reflect the standards we strive to maintain. We have shared your comments directly with our Executive Housekeeper and Engineering Manager to conduct a thorough inspection and immediate deep cleaning of the areas mentioned. Furthermore, we are truly sorry for the unpleasant sewage odor and the poor dining experience that led you to seek alternative options. Providing a comfortable environment and high-quality cuisine is our priority, and it is clear we failed to meet these expectations during your visit. Your feedback regarding our food quality and the half-board options has been passed to our Culinary Director for an urgent review of our recipes and service standards. We appreciate your honest feedback about our management and staffing, as it highlights critical areas where we need to improve our leadership and support. We hope you might consider giving us another chance in the future to show you the true quality of our hospitality. Best regards, Guest Experience Department

Bonjour, Xin chào! Dear Kittiya S., Mercure Danang French Village Bana Hills would like to thank you for taking the time to share your feedback. We sincerely appreciate your honesty, as it helps us identify areas where we must improve. We are truly sorry that your initial experience in the bunk bed room was so uncomfortable. We understand how frustrating it is to deal with uncontrollable AC and noise disturbances, especially when traveling with a family. We are glad our Front Desk Supervisor was able to assist by moving you to a better room in the main building, though we regret that this was necessary in the first place. Your comments regarding the high temperature in the dining rooms and the closure of the indoor pool have been noted. We understand that a hot environment is particularly difficult for those traveling with a baby, and we are looking into our climate control systems to ensure a more comfortable dining atmosphere. Furthermore, we apologize for the disappointment regarding the food variety and value; your feedback has been shared with our Culinary team for review. We are pleased that you enjoyed our location and setting, and we hope to have the opportunity to provide you and your family with a much more seamless and comfortable stay in the future. Best regards, Guest Experience Department

Bonjour, Xin chào! Dear Jennifer L., Mercure Danang French Village Bana Hills would like to thank you for choosing our hotel as your base to explore the beauty of Ba Na Hills and for sharing your valued feedback. We are delighted to hear that you had a very comfortable stay and that our team made a positive impression with their friendly and helpful service. However, we sincerely apologize for the inconveniences you encountered regarding your dining experience and your departure. We regret that the high volume of groups prevented you from enjoying breakfast in the main dining room. We understand that being redirected to the bar area was not ideal, and we are working on better crowd management to ensure all our guests have a seamless start to their day. Furthermore, please accept our deepest apologies for the confusion regarding your late check-out. As a Gold Member, your benefits are very important to us, and the call you received at 10:30 AM was certainly a lapse in our internal communication. We have shared this incident with our Front Office team to ensure such mix-ups are avoided in the future and that our loyalty members' privileges are always honored correctly. Thank you for your patience and for being a loyal guest. We hope to have the pleasure of welcoming you back for an even smoother experience in the near future. Best regards, Guest Experience Department

Bonjour, Xin chào! Dear Jack M. R., Mercure Danang French Village Bana Hills would like to thank you for your loyalty and for choosing to return to our village in the clouds after your first visit in 2024. We are delighted to hear that your overall experience remained as positive as your initial stay. However, we sincerely apologize for the frustration caused by the poor Wi-Fi connectivity in your room. We understand how important a reliable internet connection is, and it is clear that having to move to the hallway or the front door to obtain a signal is far from the seamless experience we strive to provide. Please be assured that your feedback has been shared with our IT and Technical teams. We are currently working on boosting the signal strength and stability across all our buildings—especially in the guest rooms—to ensure our connectivity matches the modern needs of our visitors. Thank you for bringing this to our attention. We look forward to welcoming you back for a third visit, where we hope to provide you with a fully "connected" and even more enjoyable stay. Best regards, Guest Experience Department

Bonjour, Xin chào! Dear Hien N., Mercure Danang French Village Bana Hills would like to thank you for sharing your feedback. We sincerely apologize that your recent stay did not meet your expectations and that you felt the experience did not provide the value you were looking for. We are sorry for the discomfort you experienced regarding the room temperature and the bed comfort. While we are glad our team was able to provide a fan as an immediate solution, we understand this is not the ideal experience. Your comments regarding the air conditioning and mattress quality have been shared with our Technical and Housekeeping departments for urgent review and maintenance. Furthermore, we regret that the temperatures of our pool and spa facilities, as well as our buffet variety, were not to your satisfaction. Providing a relaxing and high-quality environment is very important to us, and your feedback regarding the heating systems in our wellness areas is being addressed with our Engineering team to ensure a more comfortable atmosphere for future guests. We appreciate your honest comments as they help us identify the areas where we must improve. We hope to have the opportunity to regain your trust and provide you with a much-improved experience in the clouds. Best regards, Guest Experience Department

Bonjour, Xin chào! Dear Benson M. S., Mercure Danang French Village Bana Hills would like to thank you for taking the time to share your detailed feedback regarding your recent stay. As a Platinum member, we are pleased that you enjoyed the dedicated check-in area, our welcome amenities, and the quality of our breakfast. However, we sincerely apologize for the issues that led to a mixed experience. It is regrettable that your rest was disturbed by the noise from the tavern; we understand that a quiet room is essential, especially when planning an early visit to the Golden Bridge. Furthermore, we deeply apologize for the repeated privacy disturbances during your late check-out and the lack of information regarding the dedicated dining zone for premium members. This indicates a clear lapse in our internal communication and training. Please be assured that these points have been addressed with our Front Office, Housekeeping, and F&B teams to ensure our loyalty members receive the seamless and exclusive experience they deserve. We appreciate your constructive feedback as it helps us improve our processes. We hope to have the opportunity to welcome you back and provide a much more refined stay in the future. Best regards, Guest Experience Department

Bonjour, Xin chào! Dear Rohin K., Mercure Danang French Village Bana Hills would like to thank you for taking the time to share your detailed feedback regarding your recent stay. We sincerely apologize that the room temperature prevented your family from having a restful night. While we are glad you found our team helpful, we recognize that the technical solution provided was insufficient. Your feedback has been shared with our Chief Engineer to immediately inspect and repair the AC unit in that room. We hope to have the chance to provide you with the seamless and comfortable stay you deserve in the future. Best regards, Guest Experience Department

Bonjour, Xin chào! Dear Thipvimol N. R., Mercure Danang French Village Bana Hills would like to express our sincere gratitude for your continued loyalty as a Platinum Member and for taking the time to share such a wonderful review of your recent stay. We are delighted to hear that you had a "Nice Stay" and that our breakfast offerings left a positive impression. It is especially rewarding to know that our team’s efforts to provide polite, attentive, and energetic service resonated with you. We strive to make every Accor Live Limitless member feel valued and at home, and your kind words are the best motivation for our staff to continue delivering exceptional hospitality. Thank you for your high praise and for choosing to stay with us. We are already looking forward to welcoming you back for another impressive journey in the clouds on your next visit to Danang! Best regards, Guest Experience Department

Bonjour, Xin chào! Dear Ms. Michelle C., Thank you very much for your wonderful feedback and for choosing to stay with us at Mercure Danang French Village Bana Hills. We are truly delighted to know that you had a memorable experience with us. Your kind compliments about our team, especially the Concierge and Housekeeping staff, mean a lot to us. It is always rewarding to hear that our colleagues helped make your stay comfortable and enjoyable. We also appreciate your understanding regarding the temporary inconvenience with the cable car and are glad that it did not affect your overall experience. Your feedback about the breakfast selection is also well noted as we continuously work to improve our offerings. Thank you again for your kind recommendation and support. We sincerely hope to welcome you back for another wonderful stay in the near future. Kind regards, Guest Experience Team

Bonjour, Xin chào! Dear Ms. Pamala S., Thank you very much for your wonderful review and for choosing to stay with us at Mercure Danang French Village Bana Hills. We are truly delighted to know that your overnight stay felt like a “Disneyland experience in central Vietnam.” It is especially rewarding to hear that you enjoyed the cleanliness of the hotel, the great food, and the helpfulness of our team. Your kind words are a great encouragement to all of us. We are also very happy that you decided not to skip the experience despite the journey to reach Ba Na Hills, and that it turned out to be a memorable one for you. Thank you again for your support and recommendation. We sincerely hope to welcome you back for another magical stay in the near future. Kind regards, Guest Experience Team

Bonjour, Xin chào! Dear Mr. Leslie C., Thank you for taking the time to share your detailed feedback regarding your recent stay at Mercure Danang French Village Bana Hills. First and foremost, we sincerely apologize that your experience did not meet the standards you expect from an Accor property, especially as a valued ALL Gold member. We are truly sorry to learn about the issues you encountered during check-in, the attentiveness of our staff, and the housekeeping service, including the missing amenities and hygiene concerns in your room. Please rest assured that your comments have been taken very seriously and will be shared with the relevant teams for immediate review and improvement. We are also grateful for your observations regarding the restaurant experience, WiFi speed, and the sustainability amenities. Your feedback is extremely valuable in helping us refine our services and ensure a more comfortable experience for our guests. At the same time, we are pleased that you appreciated the unique location of Ba Na Hills and some aspects of our dining experience. However, it is clear that we did not deliver the level of hospitality and recognition that you deserved, and for this we deeply regret. Thank you once again for your constructive feedback. We truly hope to have another opportunity in the future to restore your confidence in our service and provide you with a much better experience. Kind regards, Guest Experience Team

Bonjour, Xin chào! Dear Mr. Michael P., Thank you very much for taking the time to share your feedback regarding your recent stay at Mercure Danang French Village Bana Hills. We are delighted to know that you enjoyed our unique location, the buffet offerings, and especially the warm and helpful service from our team. Your kind words are truly appreciated and will certainly encourage our staff. At the same time, we sincerely appreciate your comments regarding the price of drinking water and the booking confirmation experience. Please be assured that your feedback has been noted and shared with the relevant teams for review, as we continuously strive to improve our services and guest experience. Thank you once again for your valuable feedback. We hope to have the pleasure of welcoming you back to Ba Na Hills for an even more enjoyable stay in the future. Best regards, Guest Experience Team

Bonjour, Xin chào! Dear Mr. Edmund J. R., Mercure Danang French Village Bana Hills would like to sincerely thank you for sharing your feedback following your recent stay with us. We are delighted to know that you enjoyed the location and found our team welcoming and helpful. Your kind words about our staff truly mean a lot to us. At the same time, we sincerely apologize for the inconvenience caused by the air conditioning in your room. We understand how uncomfortable this must have been during the night, and your feedback has been shared with our engineering team for further review and improvement. We also appreciate your comments regarding WiFi speed and the recognition of your ALL membership, as these are valuable insights that help us enhance our service. Thank you once again for your honest feedback, and we truly hope to have the opportunity to welcome you back for an even more comfortable stay in the future. Best regards, Guest Experience Department

Bonjour, Xin chào! Dear Ms. Vi T. T., Mercure Danang French Village Bana Hills would like to express our heartfelt gratitude for your recent stay and for sharing such a wonderful review. We are thrilled to hear that you enjoyed the fresh air, spacious building, and our dedicated service team. It is also great to know that your room upgrade exceeded your expectations and that you appreciated the welcome amenity. Your perfect ratings for accommodation, cleanliness, and our team truly motivate us to continue delivering exceptional experiences to our guests. Thank you for highlighting the ease of booking through the ALL Accor App and for your loyalty as a Gold member. Your kind feedback on our sustainability initiatives is also greatly appreciated. We look forward to welcoming you and your family back for another memorable stay at our little French village in the clouds. Best regards, Guest Experience Department

Bonjour, Xin chào! Dear Mr. Manish P., Thank you for taking the time to share your feedback following your stay at Mercure Danang French Village Bana Hills. We are glad to hear that overall you had a great experience and found most of our staff welcoming. However, we sincerely apologize for the negative experience you encountered at the Tavern Bar. Please be assured that we have shared your feedback with our team and are taking steps to ensure that all our guests receive the professional and attentive service we strive to provide. We truly appreciate your constructive comments, as they help us improve and maintain high standards. We hope to have the opportunity to welcome you back in the future for a fully positive experience. Warm regards, Guest Experience Department

Bonjour, Xin chào Dear Ms. Annette R., Thank you very much for sharing your feedback and for staying with us as a valued ALL Accor Diamond member. We truly appreciate your loyalty and support. We are thrilled to hear that you had an amazing stay and enjoyed the Privilege Coco Chanel room, as well as the smooth check-in process. Your kind words about our team, Le Table restaurant, and exploring the beautiful streets above the clouds are truly appreciated and very encouraging for us. We look forward to welcoming you back for another memorable experience at Mercure Danang French Village Bana Hills. Warm regards, Guest Experience Department

Bonjour, Xin chào Dear Mr. Chanon A., Thank you for taking the time to share your feedback regarding your recent stay at Mercure Danang French Village Bana Hills. We sincerely apologize for the disappointing experience you encountered during breakfast. Please rest assured that your comments about the service, food replenishment, and staff communication have been taken seriously and shared with the relevant teams for immediate review and improvement. Your feedback helps us identify areas where we can enhance our service and ensure a better experience for all our guests. We truly value your loyalty as an ALL Accor member and hope to have the opportunity to welcome you back in the future, providing a seamless and enjoyable stay. Warm regards, Guest Experience Department

Bonjour, Xin chào! Dear Sean B., Mercure Danang French Village Bana Hills would like to express our heartfelt gratitude for your recent stay at our unique French Village. We are delighted to hear that you had an overall great experience and enjoyed your time at Bana Hills. It is wonderful to know that you appreciated the convenience of the early morning cable car to Golden Bridge, the discounted hotel cable car, and our buffet breakfast. Your kind words motivate our team to continue delivering exceptional service and memorable experiences to all our guests. We look forward to welcoming you back on your next visit for another enjoyable stay. Best regards, Guest Experience Department