Mercure Danang French Village Bana Hills

I went for Honeymoon trip. If you want to stay this hotel, You must arrive before 5pm. I arrived at 5:03 pm. So It was very hard to get the cable car. Mercure staffs are helped for us. Thanks a lot. At the hotel. Ms. Emma in front. She is so kind and professional Mr.Randy very kind and professional as well. They prepared for honeymoon service ! And gave me room upgrade! We were so happy to stay here. Thank you so much for your help. Swimming pool so nice. Warm water. I recommend alla-carte restaurant on the other side. Buffet restaurant quite disappointed. I'd like to stay this hotel next time!

Thoroughly enjoyed our stay here. Felt like big kids, running around all the activities. Hotel was comfy and bed nice. Breakfast was good and al-a-cart menu nice. Staff super friendly and helpful. Only downside was the noise from the other room in the early hours of the morning (4:45 am for about an hour) as we had an adjoining door and the noise was very loud (children crying and people talking and conversing)

Just an honest feedback, we are travelling with out 1 year old baby, on Checkin we were told that water is included and it’s a 4 star property, we never thought now when the market is closed the reception informed us that cannot give you water and have to pay 25,000 VND for a small bottle 350 ML. We need water for baby milk and tea coffee + drinking. The water provided in room is 700 Ml which is way less for 2 adults and one child !! This wasn’t expected from a property like this !! This should be highlighted when we check in not when everything around closed. Also this is the first time we facing such issue in hotel like this since most property include water in room specially if you travelling with kids!! Rest all good, bring your water next time to save unnecessary expenses.

Good in overall. But the check in and check out process was taking so so so long. Checkin took approx 40 mins from queing until completion. After that, wait again after we arrive at banahill. It seems like we have to check in 2 times. Checkout also took very lomg.

The surroundings are magnificent, fascinating, and fun. They have various shows during a day. Help to keep your luggages until checkin time and after checkout time. They offer me checkout late then I have some more time for rest. And we have the exclusive experience that we can go to golden bridge and take a picture in very early morning (only for hotel's customers). Bellman Mason is so nice- he help me to take my luggages to the cable. Gave me a lot of information where I should visit around Ba Na. Suggest that I should go to Chua peak where we have a view of all french village, thank you so much. However, the room has some mold which could be improve- I know it is hard when hotel on a mountain. and hotel wifi in a room is so bad...