Mercure Danang French Village Bana Hills

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Mercure Danang French Village Bana Hills 4 stars

Customer review rating (ALL Rating) 4.0/5 112 reviews

ALLSAFE approved hotel

Mercure Danang French Village Bana Hills
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Description

Hotel extras

  • Accessible by cable car only to hotel between 7am-5pm

  • Fee check in at Golden Bridge, a 150-metre-long pedestrian bridge in Banahills

  • Promotion for cable car ticket at VND 450,000/adult. It is subject to change yearly

  • A myriad of recreational and relaxing activities available

  • Enjoy 4 seasons in a day, typical sunrise and romantic sunset in panorama view from the top

Our accommodation(s)

Mercure Danang French Village Bana Hills offers 469 rooms in 9 categories: Standard, Superior, Deluxe, Duplex Suite, Executive Suite, Family Suite, Family Superior, Royal Suite and Bunks. Every room is designed in French colonial character blending elegant interiors and views of the surrounding French Village. All in-room equipment is state of the art, ensuring a comfortable and enjoyable stay.

Hotel location

Mercure Danang French Village Bana Hills

An Son, Hoa Son Commune, Hoa Vang District
0 DANANG
Vietnam

Tel: +84 236 3799 888

  • By plane

    DA NANG At 46km / 28.58 miles - Shuttle paying

  • By train

    DA NANG RAILWAY At 25km / 15.53 miles

GPS:16.001724, 107.997646

Hotel services

Check-in from - Check out up to

In summary
On site
  • Swimming pool
  • Shuttle
  • Restaurant
  • Wheelchair accessible hotel
  • Well-being
  • Air conditioning
  • Wi-Fi
  • Breakfast
  • Bar
  • Meeting rooms
Near the property
  • Car park

Our guest reviews for
Mercure Danang French Village Bana Hills

100% genuine reviews from our guests

Find out more

ALL Rating  4.0/5  112 reviews

TripAdvisor Rating  4.0/5  834 reviews

Certificate of excellence 2022

Very quiet, like a ghost town. Food was really lousy.

Customer review rating 3.0/5

Leelian Friends - Confirmed reviews ALL

The staff are excellence. However I did not enjoy my stay at all due to lack of places to chill at night, dinner at the one and only restaurant was really bad, it was the most lousy hotel food I ever tasted. Breakfast buffet was good though.

Customer review rating 3.0/5

Kaung Z. Couples - Confirmed reviews ALL

Breakfast is good.I am satisfied with the room even though window view is not so nice. but I can hear everything from next room that make me disappointed .

Not good service!

Customer review rating 2.5/5

Thi Families - Confirmed reviews ALL

I came to Ba Na for the second time, however, the experience from the moment I arrived was not good with the following points: - The luggage support staff is too bad, not following the guests. - Complicated check-in procedure, through 2 receptionist times - The receptionist does not understand the promotions currently applied to my booking. - Check out time is not over, but the room card is locked.

Dear Anh Thi D., Firstly my apologies in the late reply to your feedback. We very much appreciate your comments regarding your stay at the Mercure Danang French Village Bana Hills. It is always a pleasure to receive feedback which I will share with my team. I am sure that this feedback will continue to encourage our team to seek improvement and identify ways we can make our guests stay more enjoyable. Thank you for sharing your experience, and we hope you have the opportunity to visit us again.

Well allocated.

Customer review rating 3.5/5

Hung Families - Confirmed reviews ALL

Very nice staffs. Good welcome. Breakfast should be improved more.

Magical

TripAdvisor rating 5.0/5

stevegarnet2021 TripAdvisor review

Highly recommend staying at Mercure Property. From the moment you arrive, everything is taken care. It takes you back in time. The quality from amenities and food served at the restaurant, very good. Only one word to describe, MAGICAL.

Dear stevegarnet2021 Warmest greetings to Mercure Danang French Village Bana Hills! Thank you for the kind words! We’re so happy your visit at Bana Hills went so smoothly. Would you mind sharing with your friends who are due for a check-up, too? We’d love to continue providing great service to awesome traveler like you. I’m excited to have you come back and enjoy your stay with us. Best regards Guest Experience Manager

disappointed.

Customer review rating 2.0/5

Trang Families - Confirmed reviews ALL

Room was small, stuffy and staff were slow and not effective. we were supposed to check in at 2 but at 2pm there was no receptionist and we had to wait for awhile. If you ask your guests to check in at 2 then you should have staff working at 2.

Dear Huyen Trang V., Thank you for taking the time to tell us about your experience at the Mercure Danang French Village Bana Hills. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely,

good stay

Customer review rating 3.5/5

V., T. H. N. Families - Confirmed reviews ALL

No flowers in gardens at all. My family was entirely disappointed. Dec'2019 my son and his school (Le Quy Don Highschool, HCMC) visited Ba Na Hills French Village and he recommended my family to visit here at least one day.

There are good and bad elements

Customer review rating 3.5/5

Phuc V. Couples - Confirmed reviews ALL

The room was nice and cozy with heater machine in room, which is very good since the weather was quite low. The bellmen were very friendly and helped us positively with our luggage and direction. However, food was bad. We used buffet at Beer plaza, where the place was huge and greatly built/decorated, but the food was awful. They were cold and quite salty, especially the clam. Another thing was lack of diversity, only about 20 dishes, but most of them were not tasty. When we checked out, it was raining and we asked one of the bellmen if we can borrowed the umbrella in hotel room. The bellman agreed that we can return it at the way to cable car, but then the receptionist requested us to deposit money otherwise we cannot borrowed it. We were so confused and decided to go without umbrella, and that experience was not pleasant .

Dear Hong Phuc V., We very much appreciate your comments regarding your stay at the Mercure Danang French Village Bana Hills. I am happy to hear that you enjoyed a comfortable stay with us. I will share your comments with all staff and I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.

Underwhelming.

Customer review rating 2.0/5

Anonymous Families - Confirmed reviews ALL

It was understandable that due to Covid, several areas were closed. However, there were a disconnect between reservations, front desk, etc... Additionally, details that make a difference in the experience were missed. Silverware not available when ordering steaks, meals being brought out at different times (instead at the same time). Cable cars running but being told we needed to wait 20 min almost every time. Alpine slide not working. The potential for a great stay was there but it felt like it was being run on a very slim budget.

Dear Kelley Ann W., Thank you for taking the time to tell us about your experience at the Mercure Danang French Village Bana Hills. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely,

Nice place

Customer review rating 4.0/5

Anton N. Families - Confirmed reviews ALL

Now is time same winter 11C superb,fresh air,cold.

Happy

Customer review rating 4.5/5

Phong M. T. Families - Confirmed reviews ALL

My family was really happy and enjoyed staying in Mercure BaNa Hill !

Fair

Customer review rating 2.5/5

Dolf G. Families - Confirmed reviews ALL

The property has its challenges but the staff is committed to ensure all demands are met.

Dear Adolph G. C., We very much appreciate your comments regarding your stay at the Mercure Danang French Village Bana Hills. It is always a pleasure to receive feedback which I will share with my team. I am sure that this feedback will continue to encourage our team to seek improvement and identify ways we can make our guests stay more enjoyable. Thank you for sharing your experience, and we hope you have the opportunity to visit us again. Best Regards

Bad stay

Customer review rating 2.0/5

Khanh N. Families - Confirmed reviews ALL

I stay at R3117 Lyon. The room is so bad! No cafe chairs n table!The basic amenities in 4stars room! When I use the umbrella in closet, I lay it at the lobby of Lyon hotel about 10’ to go upstairs, I come back n no umbrella there!The receptionists ask for penalty 300k???I despair with the hotel behavior!Hotel in the rainy season so the umbrella should be everywhere for the guests! When I check out I forgot the teeth in room! The house keeper Vy n Nhất( porter at Hotel down mountain) help me very well!This is the shining mark of Mercure Hotel! Tks Khanh 09…

Dear Tan Khanh n., Thank you for taking the time to tell us about your experience at the Mercure Danang French Village Bana Hills. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely,

Awesome Experience

Customer review rating 5.0/5

A. K. Couples - Confirmed reviews ALL

First of all, everyone was so helpful doing their best to provide the best experience for us. We stayed in Mercure Ba Na Hills, The room was extremely cozy & that’s wonderful and also the way that different Mercure buildings have been built representing the french architecture is amazing.

Dear A. Mohamed Nabil Ahmed A., We very much appreciate your comments regarding your stay at the Mercure Danang French Village Bana Hills. I am happy to hear that you enjoyed a comfortable stay with us. I will share your comments with all staff and I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.

Excellent services, fabulous staff

Customer review rating 5.0/5

Solo T. Solo - Confirmed reviews ALL

As shared on tripadvisor, this was my first time to Bana Hills and I have to say the hotel exceeded my expectations. The location is fantastic and guest services excellent. Ms Jurnee, (Nguyen Huyen) was particularly exceptional. She made sure everything I needed was ready by the time I got to the hotel. She also made sure that I had all the information I needed to make my stay more fulfilling despite the rain. She even made sure I got to see the French Village and the Golden Bridge. She made my stay unforgettable that I will be returning to Mercure Danang French Village Bana Hills for a full week in early 2021 with a number of friends to explore Bana hills more. Keep up the exceptional service

Dear Dan M., We very much appreciate your comments regarding your stay at the Mercure Danang French Village Bana Hills. I am happy to hear that you enjoyed a comfortable stay with us. I will share your comments with all staff and I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.

Nice location

Customer review rating 3.5/5

N. T. K. L. Solo - Confirmed reviews ALL

Need to find solution to improve sound insulation. Musics outside to loud, can hear clearly other guess of the next room talking...

Dear l. Kim Thi N., We very much appreciate your comments regarding your stay at the Mercure Danang French Village Bana Hills. I am happy to hear that you enjoyed a comfortable stay with us. I will share your comments with all staff and I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.

Very good stay

Customer review rating 4.0/5

Huỳnh B. H. Couples - Confirmed reviews ALL

You have friendly staffs & well organize. Hotel located at the very nice place. If having chance I will stay here again.

Still amazing even after 2 trips!

TripAdvisor rating 5.0/5

60luni TripAdvisor review

The place was fantastic on our first time in 2018, it's even better now... The design, upkeep, lighting, landscaping and new attractions made it even more fun and memorable the 2nd time around. Service is top-notch Accor level. It could be because of our membership status, but we really appreciated the personal touch of Sarah, Stephen and Rose throughout our stay. Highly recommended to anyone visiting Da Nang, Vietnam or Southeast Asia! :)

Dear 60luni, Thank you for your Loyalty! We very much appreciate your comments regarding your stay at the Mercure Danang French Village Bana Hills. It is always a pleasure to receive feedback which I will share with my team. I am sure that this feedback will continue to encourage our team to seek improvement and identify ways we can make our guests stay enjoyable. Thank you for sharing your experience, and we hope you have the opportunity to visit us again. Guest Experience Manager

Poor service during Breakfast

TripAdvisor rating 4.0/5

wpromayon Families - TripAdvisor review

I give poor service for the waitress during Breakfast on Dec 25. The time for breakfast was not finished yet (09.30), but she tried to push and rush me out of the table. And reply to me that I can not order the exclusive coffee drink as I deserve that Privilege. (VIP Zone).

Dear wpromayon, Please accept my sincere apologize for this case and i will definitely make an investigate regarding to this case. This situation had been report directly to our Director so that it will be handle promptly. We are shorted in this case to let you in to this situation. Please feel free to let us know if you would like to have any support for in room breakfast in case wake up late for breakfast next time. We are happy to make it happen for your most comfortable stay. Thank you for sharing your experience to us! Thank you for your Loyalty! Best regards Guest Experience Manager

French Village was great but the Mecure hotel could do better...

TripAdvisor rating 3.0/5

muncheongl Families - TripAdvisor review

The French Village was amazing despite the rainy weather causing us to miss the Golden Bridge. But guess Mercure hotel which I am a member to (Accor) could have done better. I booked the hotel in November, so was expecting some price hike which it did. But we were very disappointed that the hotel had been too stringent in not offering the perks for a running promotion for twin room to my family room despite the more expensive room charge. In addition, we asked for a nice view for our rooms prior to booking, but the hotel did not clarify about the renovation works nor the balcony facing a small street with little to scene to enjoy. I asked for harder bed due to my back problem and was only given the empty promise that it would be looked into but to disappointment on visiting the room. Saving grace, the reception staff had been very helpful and Sarah who arranged our booking kindly walked us to the room giving some introduction and explanations. On checking out, Elenore also helped and led us through the confusing cable car queues in the rainy weather which was very much appreciated by our family.

Dear muncheongl, Warmest greeting from Mercure Danang French Village Bana Hills! Thank you for your candid comment about our Hotel during your stay with us. On behalf of Mercure Danang French Village Bana Hills Management Team please accept my sincerely apology. We had a chance to served you but i'm sorry that we did not meet your expectation by this time. Regarding to room stay, please kindly understand that we had chose the best available room for VIP guest, specially as an Accor member. As the hotel is build in the style of a French Village, we hope that you can feel the inspire of the small village, peaceful and relaxing, difference from the big city with lights and music. I'I am glad to see that the problem was resolved by the team but feeling your scoring is very tough as the rest seems to be fine overall. Sahra and House Keeping team had made up the bed for your comfortable finally, as a 4 star Hotel, at the moment we have only one choice for the bed, we could look for more option in the near future for the best convenience for guest. Thank you for your empathy for the weather condition which is causing the inconvenience to your trip. I hope that I can convince you to change your mind about another visit to our property. If you would be willing to give us a chance to turn your experience around. It would be such a pleasure to personally welcome you back to our new and improved hotel! Best regards Guest Experience Manager

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