Grand Mercure Danang 5 stars

Customer review rating (ALL Rating) 4.7/5 361 reviews

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Description

Hotel extras

  • Grand Mercure Danang provides authentic cultural experiences that connect guests to the locale

  • Discover our 3 restaurants with International, Vietnamese and Chinese cuisine.

  • Enjoy the blissful pampering of our world-class Karma Spa and state-of-the-art fitness center

  • Unwind at the Privilege Lounge with unparalleled view

  • 5 meeting rooms feature generous natural lighting and a 433 m² Grand Ballroom

Our accommodation(s)

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Hotel location

Grand Mercure Danang

Lot A1 Zone of the Villas of, Green Island, Hoa Cuong Ward
84511 Danang
Vietnam

GPS:16.048371, 108.227005

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Pets not allowed
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • Room service

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

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ALL Rating  4.7/5  361 reviews

Customer review rating 4.0/5

Amar B. T. Families - Confirmed reviews ALL

Our stay at Grand Mercure Da Nang was overall very enjoyable. The rooms were clean, comfortable, and well-maintained, and the breakfast spread was excellent. The hotel facilities and overall service quality met our expectations. The only disappointing aspect was the check-in experience. Despite our booking and payments having been completed prior to arrival, we were asked to wait for an extended period while payment details were re-verified. After a long journey, this did not create the welcoming first impression we expected from a premium hotel. To the hotel's credit, the General Manager personally reached out, acknowledged the issue, and apologized, which demonstrated a genuine commitment to guest satisfaction. Another minor concern was the in-room bottled water arrangement. Given the hotel's positioning and room rates, complimentary drinking water could be made more transparent or generous. Overall, Grand Mercure Da Nang offers excellent accommodation, good food, and attentive management. With a smoother arrival process and clearer communication regarding in-room amenities, the guest experience would be even better.

Customer review rating 5.0/5

Kevin P. Couples - Confirmed reviews ALL

It is our first time in this hotel and we are truly impressed by the staff, particularly the ones in the executive lounge. They went above & beyond to assist guests. Everything is flawless. We enjoyed our stay so much that we booked another stay for early next year when we are back in town

Dear Mr. Kevin P., We sincerely appreciate your comments regarding your stay at the Grand Mercure Danang. It is always a pleasure to receive positive feedback. Please be assured that we will share your kind words with our team. We are sure that this feedback will serve as an encouragement to all of our staff as we continuously strive to improve the quality of our services. Thank you once again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Le Huy Nguyen (Mr.) Senior Guest Relations Officer

Customer review rating 5.0/5

Emilia C. Couples - Confirmed reviews ALL

Staff had good people's skills. Very respectful. Well done to Tim, you have good cistomer care. You made our trip to Hanoi great. Thank you once again. Keep up with the hard work. Thank you too to Darwin, thank you for your support. You are very passionate about your job

Dear Mrs. Emilia C., We sincerely appreciate your comments regarding your stay at the Grand Mercure Danang. It is always a pleasure to receive positive feedback. Please be assured that we will share your kind words with our team. We are sure that this feedback will serve as an encouragement to all of our staff as we continuously strive to improve the quality of our services. Thank you once again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Le Huy Nguyen (Mr.) Senior Guest Relations Officer

Customer review rating 5.0/5

Kingjan P. Couples - Confirmed reviews ALL

We stayed here only one night but really impressed the service from staffs at the lounge and front desk.

Dear Mrs. Kingjan P., We sincerely appreciate your comments regarding your stay at the Grand Mercure Danang. It is always a pleasure to receive positive feedback. Please be assured that we will share your kind words with our team. We are sure that this feedback will serve as an encouragement to all of our staff as we continuously strive to improve the quality of our services. Thank you once again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Le Huy Nguyen (Mr.) Senior Guest Relations Officer

Customer review rating 4.5/5

Scott L. Couples - Confirmed reviews ALL

We had a magnificent 5 night stay at the Grand Mercure Danang. From the airport collection to checkout we thoroughly enjoyed our time. A huge thank you to Dieu, Ngoc, Quynh and the team for looking after us at breakfast and afternoon canapes in the Lounge! Your exceptional service made our stay! The Vietnamese Iced Coffee and Cosmopolitan's were divine!

Dear Scott L., We very much appreciate your comments regarding your stay at the Grand Mercure Danang. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Mai Trang Guest Relation Manager

Other web-users rate our hotel

  • 225 reviews 8.8/10 Location
  • 380 reviews 9/10 Room
  • 503 reviews 9.5/10 Service
  • 9 reviews 5.6/10 WiFi
  • 164 reviews 9.4/10 Breakfast
  • 164 reviews 9.2/10 Food
  • 130 reviews 8.6/10 Comfort
  • 127 reviews 8.7/10 Cleanliness

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