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Grand Mercure Danang 5 stars

TripAdvisor rating 4.5/5 1,824 reviews
Grand Mercure Danang
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Hotel extras

  • Grand Mercure Danang provides authentic cultural experiences that connect guests to the locale

  • Discover our 3 restaurants with International and Chinese cuisine, seafood & steakhouse Grill

  • Enjoy the blissful pampering of our world-class Karma Spa and state-of-the-art fitness center

  • Unwind at the Privilege Lounge with unparalleled view

  • 5 meeting rooms feature generous natural lighting and a 433 m² Grand Ballroom

This hotel participates to Planet 21 and is acting in favour of Positive Hospitality.

Services in the hotel and nearby

Check-in from 14h00

Check out up to 12h00

Paying

Services and practical information
  • Online check-in
  • WIFI/Internet Access
  • Parking
  • Accessibility for people with reduced mobility
  • Babysitting on requestPaying
  • Air conditioned
  • Reception open 24 hours a day
  • Dry cleaning / IroningPaying
  • Porter
  • Concierge
Leisure and activities
  • Outdoor unheated pool
  • Fitness centre
  • Well-being
  • Babysitting on request
  • Golf
  • Tennis
  • Other sports activities
Catering
  • Breakfast
  • 3 restaurant(s)
  • 2 bar(s)
  • Room service
Business services
  • 4 meeting room(s)
  • Self service business centre
  • Copy/print service available

Hotel location

Grand Mercure Danang

Lot A1 Zone of the Villas of
Green Island
Hoa Cuong Bac Hai Chau District
84511
danang
viet nam

Tel: +842363797777

Fax: (+84)236/3797797

Contact email

Check-in from 14h00

Check out up to 12h00

  • Da Nang Station :   HCMC/Hanoi Da Nang City

  • By plane

    DANANG INTERNATIONAL AIRPORT At 2km / 1.24 miles

  • By train

    DANANG RAILWAY STATION At 4km / 2 miles

  • By train

    DANANG STATION At 4km / 2.49 miles

GPS :16.048371, 108.227005

Our accommodations

Our modern hotel consists of 272 rooms featuring breathtaking river or mountain views: 200 Superior rooms, 52 Deluxe rooms, and 20 Suites. Each combines stunning modern design with state-of-the-art services and locally sourced amenities.

Superior Queen size bed with complimentary WiFi and 15% discount on Spa.

  • Max. number of persons: 3
  • Area: From 26m²
  • Views: Mountain view, City side, River side *

* Subject to availability

  • Wireless internet in your room
  • Bathrobe
  • Coffee/tea making facilities
  • Mini Bar

Superior Twin size bed - 2 single bed with complimentary WiFi and 15% discount on Spa.

  • Max. number of persons: 3
  • Area: From 26m²
  • Views: Mountain view, City side, River side *

* Subject to availability

  • Wireless internet in your room
  • Bathrobe
  • Coffee/tea making facilities
  • Mini Bar

Superior Queen size bed with River view. Enjoy free bucket of beer once during the stay.

  • Max. number of persons: 3
  • Area: From 26m²

Superior Twin room - 2 single beds, River view. Enjoy one free bucket of beer during the stay.

  • Max. number of persons: 3
  • Area: From 26m²

Superior Room with 1 double bed and 1 single bed with 2 ways Airport transfer.

  • Max. number of persons: 3
  • Area: From 26m²

Deluxe Queen size bed with Airport Transfers, Lounge access, cocktail hours, 20% off on Spa

  • Max. number of persons: 3
  • Area: From 26m²
  • Views: City side, River side, Mountain view *

* Subject to availability

  • Wireless internet in your room
  • Bathrobe
  • Coffee/tea making facilities
  • Mini Bar

Deluxe Twin size bed with Airport Transfers, Lounge access,cocktail hours, 20% off on Spa

  • Max. number of persons: 3
  • Area: From 26m²
  • Views: Mountain view, City side, River side *

* Subject to availability

  • Wireless internet in your room
  • Bathrobe
  • Coffee/tea making facilities
  • Mini Bar

Deluxe Queen River view room with Airport Transfers, Lounge access, 20% off on Spa

  • Max. number of persons: 3
  • Area: From 26m²

Deluxe Twin River view room with Airport Transfers, Lounge access, 20% off on Spa

  • Max. number of persons: 3
  • Area: From 26m²

Family River view Suite with Airport Transfer, late check out, 30% off on Spa, Lounge Access.

  • Max. number of persons: 4
  • Area: From 52m²

Family Suite Room with Airport Transfers, late check out, 30% off on Spa and Lounge Access.

  • Max. number of persons: 4
  • Area: From 26m²
  • Views: City side, River side, Mountain view *

* Subject to availability

  • Wireless internet in your room
  • Bathrobe
  • Coffee/tea making facilities
  • Mini Bar

Our restaurants and bars

THE GOLDEN DRAGON

Type of cuisine: Chinese

Tease your taste bud with authentic Cantonese cuisine in this Chinese style restaurant. Open daily for lunch and dinner. The famous must try Dim Sum Buffet is available on Sunday & All-you-can-eat Dim sum everyday (except Monday).

Lunch

11:30 - 14:00

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

17:30 - 21:30

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

LA RIVE GAUCHE

Type of cuisine: International

Located on the ground floor and overlooking the pool, The Rive Gauche is an all-day dining restaurant offering international cuisines in an Ala carte brasserie dining style with sumptuous buffet breakfast served daily.

Lunch

11:30 - 17:00

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

17:00 - 22:30

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

THE VERANDA GRILL

Type of cuisine: Barbecue

Set in a "jardin d'hiver" atmosphere, the first restaurant in Danang to introduce the "meatball" concept. The Veranda Grill serves on ice or chargrilled seafood platters and meat cuts all cooked to your liking on our specially custom made charcoal grill.

Dinner

18:00 - 22:00

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

NIRVANA

Photo non contractuelle / Strictly non binding

Nirvana bar is a best place to meet or simply un-wind after a long day. Located on the hotel lobby with stunning views of the river and pool, this bar offers extensive drink including the Grand Vins wines selections, coffee, tea and all day snacks.

Lunch

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

PRIVILEGE LOUNGE

Photo non contractuelle / Strictly non binding

The Privilege Lounge located on the 21st Floor, is truly a perfect space for discerning guests who are looking for elite and personalized services. Opening from 6:30 am to 10 pm, the Privilege Lounge will pamper you with its chic and generous benefits.

Lunch

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Your meetings and events

Our meeting rooms

  • Number of meeting rooms: 4

  • Maximum size: 433 m²

  • Maximum capacity: 800 people

  • Maximum banquet capacity: 340 people

Find out more

Our guest reviews for
Grand Mercure Danang

100% genuine reviews from our guests

Find out more

ALL Rating 4.5/5

3,105 reviews

tripadvisor

TripAdvisor Rating 4.5/5

1,824 reviews

TripAdvisor Certificate of Excellence
Certificate of excellence 2019

Back in Accor

TripAdvisor rating 4.5/5

wilfredkang Business - 13/12/2019 TripAdvisor review

Of all Novotel you deserve the word premier, everything from arrival check-in to departing your property was very impressive and shower with Vietnamese hospitality. Only 1 issue that the water control for shower need to be alter to even temperature, all 3 rooms we had have the same problem few second of hot and few seconds later cold.

Very clean, organized room and great view from the room

Customer review rating 4.5/5

오. Solo - 03/12/2019 Confirmed reviews ALL

From the moment of checking in, the staffs were very sincere to assist guests. Even the gestures they make were very natural and flawless. The room was great too. It did have a good odor, clean bed sheet, organized bath amenities and towels.

Excellence Service

Customer review rating 4.5/5

Angeline Couples - 03/12/2019 Confirmed reviews ALL

Upon check in the staffs have decor our room and provide us nice cookies n fruits in our room too. Great Service and breakfast. One of the staff named Viet has served us good coffee and make us feel very comfortable while having our breakfast. He is the best staff I ever met. Kindly please compliment him. Thank you

Good

Customer review rating 4.5/5

Juliana Friends - 03/12/2019 Confirmed reviews ALL

It would be great if you could provide halal meat and poultry. You can also put halal logo next to the menu. Thailand is practicing that nowadays.

Comfort stay

Customer review rating 4.5/5

Anonymous Couples - 03/12/2019 Confirmed reviews ALL

Nice staff and convenient hotel

necessary to improve your services, especially in technical service in ballroom --> need to be more professional. many issues happened on the event date

Customer review rating 4.5/5

L. H. Business - 03/12/2019 Confirmed reviews ALL

I'm organizer of international events of Johnson&Johnson and chose Mercure among many reputable brands in Da Nang. The room is good, the food is qualified. but your service need to be improved. I checked in this hotel prior 2 days of event to make sure everything perfect, check everything out, especially technical preparation; but on the event date, many things happened made me disappointed, you changed the laptop that presented the video --> took much time to adjust; event participants had taken their seats; especially when the speaker changed and used their own laptops. You need to prepare many cables that suitable for many kinds of laptops (HDMI, Vega), somehow disapointed. Johnson always has plans to organize 3 big events in Da Nang with 200 -300 participants every year, this time i decided choose your services. Hope it can help for your improvement Best regards L. H.

Dear Mr. L. H., Greetings from Grand Mercure Danang Thank you for your recent stay and for taking the time to leave a review of our hotel. We are deeply grateful for your constructive comment and would like to express my sincerest apologies about any unexpected problem your event which should not happened. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We sincerely appreciate both you and your company's continuous support. Please accept our profound apology for the inconveniences caused and it is our high hope that we would be able to welcome you back in the future. Sincerely, Tran Thi Minh Thao (Ms.) Acting Assistant Guest Experience Manager

As plain itselt

Customer review rating 4.5/5

K. S. Business - 29/11/2019 Confirmed reviews ALL

Cleaning & bathroom condition was not perfect.

Dear Mr. K. Suuan, Thank you for your recent stay and for taking the time to leave a review of our hotel. We are deeply grateful for your constructive comment and would like to express my sincerest apologies about your inconvenience regarding bathroom cleanliness which should be better. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. Besides, we have noticed that your check in experience did not meet your expectation. As your satisfaction is always our mission, we would love to hear more about your experience in order to provide best service. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Tran Thi Minh Thao (Ms.) Acting Assistant Guest Experience Manager

Standard Hotel Stay

Customer review rating 4.5/5

Yi X. Families - 27/11/2019 Confirmed reviews ALL

Check in was smooth, breakfast has variety, room is ok, service rendered is ok.

Dear Mr. Yi X., Thank you for taking the time to share your experience about your stay at Grand Mercure Danang. There is nothing more happy than reading compliments about the check-in from the breakfast to the room, and to hotel service. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Hopefully, we will have a chance welcome you back to our hotel in near future. Warmest regards, Tran Thi Minh Thao (Ms.) Acting Assistant Guest Experience Manager
Customer review rating 4.5/5

Anonymous Business - 21/11/2019 Confirmed reviews ALL

Brillant hotel services

Dear Mrs. C., We are very much appreciated your great review regarding your experience at Grand Mercure Danang. We wish you all the best with your future travels and look forward to welcoming you back soon. Sincerely, Tran Thi Minh Thao (Ms.) Acting Assistant Guest Experience Manager

not so bad, I recommend a hotel.

Customer review rating 4.5/5

K. Y. Families - 19/11/2019 Confirmed reviews ALL

Advantages. 1. Clean. 2. The staff are friendly. 3. The food is delicious. Disadvantages. 1. The air conditioner outdoor unit was so noisy that I had difficulty falling asleep. 2. Need explanation and usage of sauce (food). 3. When the language doesn't speak, the hotelfront needs a different way (ex: Google Translate) 4. It was inconvenient because the room does not have facing tables (2 people).

Dear Mr. K. Y., Thank you for your recent stay and for taking the time to leave a review of our hotel. It was a delight to learn that overall you had a positive experience with our friendly staff. We are deeply grateful for your constructive comment and would like to express my sincerest apologies about your inconvenience regarding the noisy from air condition which should not happened. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. Thank you again and hopefully, we will have a chance to welcome you back in the near future. Sincerely, Tran Thi Minh Thao (Ms.) Acting Assistant Guest Experience Manager

The services is great, my feeling, Im not far awsy from my family.

Customer review rating 4.5/5

J. I. Business - 18/11/2019 Confirmed reviews ALL

I experienced the care of many staff. They take good care of me while staying in the hotel. Food served also very good in the breakfast.

Dear Mr. J. I., We very much appreciate your comments regarding your stay at the Grand Mercure Danang. We are thrilled to hear that you had felt "not far aways from your family". It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again and we are looking forward to welcome you back with another pleasant stay. Sincerely, Tran Thi Minh Thao (Ms.) Acting Assistant Guest Experience Manager

Staffs: Excellent! Services: Excellent! Facilities: Not so good!

Customer review rating 4.5/5

Hiếu Business - 13/11/2019 Confirmed reviews ALL

Thank you for all your helps and services! I have nothing to complaint about the services and nice staffs. Staying at your hotel for a long period makes me miss you all until now after I left. Specially I want to say thanks to chị Ngân, bạn Hoài, bạn Thư, bạn Tuyền, bạn Liên, bạn Tâm, bạn Vy, bạn Kiều Trang và bạn Chi for everything. Some people I don’t know their name but they did great jobs everyday. If possible, please help me to give thanks to the cooks, the laundry team, and the room service team. I hope that your hotel can have a way to encourage them when they made customers feel satisfied! Once again, I really hope the hotel soon can prepare some brighter rooms for some customers. I used your hotel lights quite long time so my eyes got worse after 6 months staying at your hotel. Please fix this soon. Thank you so much!!!

Dear Mr. Hieu, It's always our honor to receive a wonderful feedback from you. In additional, we are deeply grateful for your constructive comment and would like to express my sincerest apologies about your inconvenience regarding the in room light system which has had an adverse effect on your eyes. Please rest assured that your feedback have been shared to the HODs team to further discuss the nesccesary step to improve it. We appreciate your sharing your concerns, and it is our hope that your next stay will be a another pleasant one. Sincerely, Tran Thi Minh Thao (Ms.) Acting Assistant Guest Experience Manager

Clean, good location and kind staff

Customer review rating 4.5/5

K. R. Business - 12/11/2019 Confirmed reviews ALL

nice

Dear Mr. K. r., We are very much appreciated your kind review regarding your experience at Grand Mercure Danang. We wish you all the best with your future travels and look forward to welcoming you back soon. Sincerely, Tran Thi Minh Thao (Ms.) Acting Assistant Guest Experience Manager

I am satisfied with my staying at Grand Mercure Da Nang

Customer review rating 4.5/5

Stephanie N. Business - 12/11/2019 Confirmed reviews ALL

The room is clean, staff are nice, food is good and surrounding is peaceful

Dear Ms. Stephanie N., Thank you for taking the time to share your experience about your stay at Grand Mercure Danang. Hopefully, we will have a chance welcome you back to our hotel in near future. Warmest regards, Tran Thi Minh Thao (Ms.) Acting Assistant Guest Experience Manager

Very good

Customer review rating 4.5/5

Andreas Business - 08/11/2019 Confirmed reviews ALL

Stay was very good, but had to call to have my room serviced even though the light was left on for service. Room service items don't get removed from the hallway. (room next door had empty bag outside the door during my whole stay. Some improvements on the room service menu are required

Dear Mr. Andreas, Thank you for taking the time to share us your comment regarding to your recent stay with us. I extremely thanks and value your kind feedback, it will definitely help us to review the procedure of room service operation and take an appropriate measure to prevent it happen in the future. Comments such as you are very important to us as they allow us to maintain high standards of service delivery & comfort for which Grand Mercure Da Nang is renowned. On behalf of the team,we wish to apologize & thank you for your continuous support and hope this incident will not prevent you from availing yourself of our service again in the future. Warmest regards, Tran Thi Minh Thao (Ms.) Acting Assistant Guest Experience Manager

good service

Customer review rating 4.5/5

Tin Families - 07/11/2019 Confirmed reviews ALL

nice view,we meet the standard with pro attendant

Dear Mr. Tin, Thank you very much for your kind comments It is truly rewarding to know that you had enjoyable time at the hotel and all your request were attended professionally by our staff. We hope to have an opportunity to welcome you back to our hotel again soon! Sincerely, Tran Thi Minh Thao (Ms.) Acting Assistant Guest Experience Manager

First class service

Customer review rating 4.5/5

Peter Solo - 06/11/2019 Confirmed reviews ALL

This is my second time staying at the Grand Mercure Danang, and both times my experience was exceptional. While the rooms and facilities are great, it's the wonderful level of customer service that makes the hotel outstanding. From airport pickup to front desk check-in, the staff are truly welcoming from the first moment, and the hotel should be proud of their staff. But I'd like to give the highest praise to the people working in the Privilege Lounge, and in particular one woman whose name I believe is Haio. Her sense of real hospitality and genuine warmth are not qualities that can be trained for, they come from within. She's a credit to an already fine hotel.

Dear Mr. Peter, Thank you for taking time to drop us a generous review. Ms. Hoai is certainly an asset to our Privilege lounge and it was a pleasure to see her name mentioned by name in your review. I will be sure that Ms. Hoai and the whole team are made aware of your kind words. Looking forward to having you as our guest again soon. Sincerely, Tran Thi Minh Thao (Ms.) Acting Assistant Guest Experience Manager

service and attuide good

Customer review rating 4.5/5

Eddie S. Business - 06/11/2019 Confirmed reviews ALL

as normal a pleasant stay may I give a special thank you Lan and the hotel's first aid team for looking after my travel wound. though Lan was off duty she would be aware of the little issue I had on last morning.

Dear Mr. Eddie s., Thank you for great review about your experience at the Grand Mercure Danang. It really our honor to have you here and its always pleasure to receive such a top score from an elite member. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Beside that, Please rest assured that the little issue that you had met in the breakfast time was shared to Ms. Lan to prevent it happen again in your next stay. Thank you again and we are looking forward to welcome you back to our little island. Sincerely, Tran Thi Minh Thao (Ms.) Acting Assistant Guest Experience Manager
Customer review rating 4.5/5

Sakura V. Couples - 04/11/2019 Confirmed reviews ALL

I'm really satisfied with staying at Grand Mercure Da Nang Hotel. it's located near by Han river side. Price was quite cheap so we didn't have high expectations, but the room was spacious clean and well kept, breakfast was much better than we expected. View is quite nice . Breakfast service was really nice and lots of options to choose from. Staff were extremely helpful and friendly. I'll stay here with friends and family when I come back Da Nang in the next time.Will definitely come back again!

Dear Ms. Sakura V., There is nothing more happy than reading compliments about the hotel from the room to breakfast and to staff service. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Hopefully, we will have a chance welcome you back to our hotel in near future. Sincerely, Tran Thi Minh Thao (Ms.) Acting Assistant Guest Experience Manager

Fornt desk staff very politely gio

Customer review rating 4.5/5

L. S. Families - 30/10/2019 Confirmed reviews ALL

Convenience, hotel provide shuttle transport to town . Room with nice facing ..

Dear Mr. S., Thank you for great review about your experience at the Grand Mercure Danang. It always pleasure to receive such a top score. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again and we are looking forward to welcome you back to our little island. Sincerely, Hoang Khanh Duy (Mr.) Guest Relation Officer
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