Grand Mercure Danang 5 stars

Upset about late response about payment refund to me about cash advance. Untill now i have not received back my remaining cash

Had a good stay. Staff friendly. English of staff in the restaurant could be improved a lot. Mini fridge in the room isn't cold enough

I feel that Im part of the family, everytime I stay in this hotel. The treatment to the guest is very special. I like keep coming back. The food is also good and many choices. The environment neaeby is also good. There's a nearby tennis court, where you can play a good tennis with other players.

Lovely staffs, great breakfast with many choice, i love the schedule of the shuttle bus. It is very convenience for most of guests. I will definetly come back this place again

We enjoyed staying in Grand Mercure most of our trip to Danang. The room and facilities are perfect. Staff was very helpful and friendly. My family and I would like to thank all of you to make our holiday perfect.

My wife and I stayed at the Grand Mercure for 14 days. The hotel is good, but the staff made it fantastic. The staff was very helpful and made us feel very welcome. We got to know some of the staff personally which was very special. Upon arrival, we received a complimentary upgrade to 'prestige', which made the stay even better. We loved the breakfast and complimentary happy hour in the evening. It was a great stay in Da Nang. Next time, we will certainly choose the Grand Mercure again. We also liked the location. We loved walking to the Da Nang center (about 2km) from the hotel along the boulevard. You don't have to cross any large roads (go underneath with viaducts) to get there. It is safe to walk there, even at night.

A warm welcome from all hotel staff and provided serviced promptly.

My room is lovely and big. Good view. The club lounge people are friendly except the booking of the limousine to airport as I must remind them again and again yet the last day I check out I still got the wrong booking as they gave me a Van for my transportation to airport. The orders of the club lounge staff of the food and drinks as they are very easily forget! If they forget must write a note to remember it.

many times stay in Grand Mercure but just back to this hotel after recent stay in Oct as the experience as that time was not too bad. this time i was warmly welcomed at the receptionist then move straight to my room, open main door and i immediately saw a stain that extend from rest-room to main door. I immediately asked the cleaner and the supervisor who took care of my room came right after. I was very surprising that she was blaming that was because of me...my gosh i couldn't believe that she could blame me instead of quickly fix the dirt and apologize for the mistake but it hasn't happened. she then asked the cleaner too clean the dirt but it was spoiled my day. i was staying in the room to work and order in room dining as i haven't launch yet. i order a pasta and you know, the worst pasta i ever eaten. meat ball smells like rancid with strong mud smell ( i supposed they used the food that was leftover from the breakfast to make this for me), i couldn't even eat a quarter. when i call the room service to take it away, she doesn't understand while i just ordered and left everything without eating after 5'. this was not the end, when i checked out the morning next day, i was supposed they have prepared the car to drive me to the airport (this was included in my package) but the staff at the front she did not do that, i asked he did you prepare the car for me or not, i was very rushing to catch the lfight, she quickly made a call ( i supposed she called the car) then i walked to the lobby to wait for my care to come, 5' later i didn't see any care then i came back, i asked her again, did you order car for me or not? she was looking like hasn't done so (could you believe it), finalize she called the car but i was almost missing the flight. p/s: i have also experienced the Chinese restaurant with my customer in the 2nd floor the evening that i arrived, i was another terrible experience as well. which im lazy to write it here, just not to recommend anyone for this restaurant

Beautiful hotel which is located in small island, amazing lobby's decoration. Above all, front desk staffs made our stay the most welcoming and memorible.

Friendly staff, good breakfast, nice services

We had a river front family suite which was beautifully furnished and practical, walk-in closet and a half bath in the living room. View was unobstructed and beautiful with total privacy. Service at the executive lounge was superb. They understood my Celiac disease and took great care of me with my breakfasts and evening receptions. Front desk was courteous and helpful and addressed us by name right from the beginning. We were impressed enough that we would go back to DaNang just to stay here. Thank you for the great service.

Good

The purpose of my visit was to conduct the United Shipping Asia Regional Meeting. Of course, there are always unexpected situations that can turn a good meeting into a disaster. The management and the full staff at Grand Mercure Da Nang performed like miracle workers to eliminate obstacles and make the meeting a huge success. Every attendee enjoyed our meeting, their accommodations, and the proximity of the hotel to local attractions. My compliments to Kendra for being with us every step of the way!

Overall is satisfied with the stay, good service and great 2 hour private car tour.