We had a good experience at the hotel. We were especially impressed with the pre-arrival and check-in. We felt warmly welcomed and were very happy with the special setup in the room for our anniversary.Also, we were given the welcome drink voucher for Accor members.

I enjoyed staying in Grand Mercure for 2 days, delicious breakfast and room was clean and relaxed.

Very good service from hotel staffs

I had a business trip in Da Nang, stay at Grand Mercure, I receive a good service, staff are very nice, instruct to the guest clearly, they are friendly with guest. i love this hotel

I was upgrade to the river view suite, and it has a breath taking view of the river and the mountain from faraway. The food each night (as part of the lounge benefit) was really tasty, the staffs are so very kind and friendly. Special thanks to Ms Lan for help me by answer my enquiries about the hotel and how to travel to My Son's area. Can't wait to return here in the near future.

I like the good service here, and I will come back here at the next time

Comfortable

Frankly, I changed to other chain hotel in Da Nang city for various reasons especially noisy group tourists. I've just returned after around 3 years absence and found the best and impressive customer care from all lovely staffs. Price is reasonable and great room condition made cozy sleep. One thing, heavy repair construction of front entrance road made slightly traffic. Strongly recommend hotel in Da Nang downtown.

I would like to say Thanks too much for Ms. Vi ( Sales Team ), FO Team always took care us carefully. HK team made me so wonderful about setup in room. F&B has some little mistakes but it's okay. Next time please be carefully.

I have stayed here many times before and never ever disappointed about their warm welcome servive with professional manner and smile always on their faces.

i had a really pleasant time in mercure danang. I spent 2 nights at family suit is extremely confortable and nice. Big space at room with well facilities. frontdesk officer, f&b staff & driver were all friendly & often smiling. would definitely love to return someday. highly

Hotel staffs always think about something maybe I will need and arrange it available for me in advance, such as airport pickup, hotel's facility, .. And all the support always from friendly and conscientiously hotel staffs. I feel happy and appreciate to all.

I feel that Im part of the family, everytime I stay in this hotel. The treatment to the guest is very special. I like keep coming back. The food is also good and many choices. The environment neaeby is also good. There's a nearby tennis court, where you can play a good tennis with other players.

many times stay in Grand Mercure but just back to this hotel after recent stay in Oct as the experience as that time was not too bad. this time i was warmly welcomed at the receptionist then move straight to my room, open main door and i immediately saw a stain that extend from rest-room to main door. I immediately asked the cleaner and the supervisor who took care of my room came right after. I was very surprising that she was blaming that was because of me...my gosh i couldn't believe that she could blame me instead of quickly fix the dirt and apologize for the mistake but it hasn't happened. she then asked the cleaner too clean the dirt but it was spoiled my day. i was staying in the room to work and order in room dining as i haven't launch yet. i order a pasta and you know, the worst pasta i ever eaten. meat ball smells like rancid with strong mud smell ( i supposed they used the food that was leftover from the breakfast to make this for me), i couldn't even eat a quarter. when i call the room service to take it away, she doesn't understand while i just ordered and left everything without eating after 5'. this was not the end, when i checked out the morning next day, i was supposed they have prepared the car to drive me to the airport (this was included in my package) but the staff at the front she did not do that, i asked he did you prepare the car for me or not, i was very rushing to catch the lfight, she quickly made a call ( i supposed she called the car) then i walked to the lobby to wait for my care to come, 5' later i didn't see any care then i came back, i asked her again, did you order car for me or not? she was looking like hasn't done so (could you believe it), finalize she called the car but i was almost missing the flight. p/s: i have also experienced the Chinese restaurant with my customer in the 2nd floor the evening that i arrived, i was another terrible experience as well. which im lazy to write it here, just not to recommend anyone for this restaurant

Did not know what to expect from a Grand Mercure hotel and we were very impressed with this hotel. Service and staff were so helpful and friendly from arranging pick up at station and drop off at airport to our day pout tour. Rooms of very high standard as was the food at breakfast and in the Veranda grill restaurant. Poolside Bar service was brilliant as well. Can only thank everyone at the hotel for making our 3 night stay so enjoyable (Rebecca, Daniel and others).