Grand Mercure Danang 5 stars

Good service

Due to CCP virus the Privilege Lounge is temporary closed, as having lounge access we are now enjoying the benefits at the lobby restaurant La Rive Gauche, but I promise you the service won't let you down, and the food maintained its quality for sure. I was glad to have Ms. Mai take care of my f&b, it was more than satisfied! The room I stayed was family suite with river view, I enjoyed the landmarks of Da Nang such as Cầu Trần Thị Lý & Sông Hàn just looked out of my window! The room was clean and comfortable, all the staffs I met during the stay know how to interact with the guests properly, from front desk to house keepers I saw what professionalism is. ALREADY BOOKED THE NEXT STAY!

With fresh environment , nice staff and very good service, the Grand Mercure hotel is always my first choice whenever I travel to Da Nang city.

Good location, view and nice hospitality!

Hotel staffs always think about something maybe I will need and arrange it available for me in advance, such as airport pickup, hotel's facility, .. And all the support always from friendly and conscientiously hotel staffs. I feel happy and appreciate to all.

the reception and room was fine the challenge however is the breakfast. it took 30 min for a simple order and my colleague even left without breakfast after having had to wait for 20 min. the suggestion is to have the breakfast buffet of those items everybody uses, fruits/ yoghurt/ bread/ noddle soup. the rest via separate order since that would make the service faster.

Friendly staffs & clean hotel.

We spent 5 nights in a luxury two room suite with the Mecure DaNang last week, our second visit there. Let me be unequivocal, the Vietnamese tourism industry is suffering due to Covid-19 and so while we were mildly concerned, all worries were allayed when we were greeted with welcoming professionalism by the wonderfully friendly staff. GM Guy Poujoulat personally welcomed us, and was apologetic about the need for changes to certain club and hotel services due to unavoidable (Covid19 related) problems. Taken wholly within context all changes were reasonable and good alternatives were provided to allow guests to enjoy an enjoyable stay. We were delighted with our spacious and luxurious suite and all it’s many amenities. The stunning views of the Han River were just outstanding. Twice a day housekeeping was very good. We loved the luxury linens and pillow menu. Our suite more than met expectations and indeed, as our second visit to Mecure DaNang, the hotels rooms and amenities were a major decision in our choosing to stay again. The hotel location suited us perfectly, and we utilised the shuttle bus provided free of charge at regular intervals for guests to visit the beach and the Han Market. However our most heartfelt thanks and highest praise must be saved for the outstanding club room staff led by the delightful Ms Lan and her team. Wow! We were Welcomed back like family (my husband had stayed here with my father about 12 months earlier) and it was just amazing to be personally remembered and from the outset treated like family. Of course the professionalism was outstanding, as would be expected from a 5 star hotel and particularly club room facilities, but the personal touches and kindnesses we received from Lan and here able team of lovely staff was beyond measure. We’ve never, in all our many trips abroad, felt so welcome and truly cared for. Thank you so much Lan, when we return to DaNang we would only stay at the Mecure and this has much to do with you! Truth be said, all staff made huge efforts to interact with us and make us welcome. Food and beverage services overall were very good, bordering on excellent. A truly fabulous stay - thank you Guy, you have a team to be truly proud of. We look forward to returning. Warmest regards, Peter and Cynthia

Traveling alone as a female, I felt so well looked after by the hospitable staff and I was made to feel very special, as I celebrated a birthday however was in Da Nang for a friend’s wedding. The staff was exceptional and I want to extend a special thank you to Lan and Rebecca in La Rive Gauche and Rachael at front counter for personalizing my customer experience and making me feel like family, more than just a guest. Thank you also to Victor and Guy for your introductions to me in your capacity as upper management. This was also appreciated.

It is always great to return to the Grand Mercure Da Nang, this property remains my first pick when visiting Da Nang for business. In the current climate of Covid-19 it was quite sad to see both the city and property badly impacted through no fault of their own. Despite this and with the need to downscale some aspects of the business it was great to see that service and quality levels were maintained. Even from behind the masks you could see the staff still smiling and delivered all of their functions in the normal friendly and efficient manner.

I like the friendly staff attitude, feeling home and will recommend this hotel.

Nice receptionist, effficient check in and check out, i like the shutle bus schedule

We could not fault this hotel, from start to end the staff were amazing, friendly and accommodating, nothing was too much for them, best experience we had was at this hotel during our trip to Vietnam, thankyou all so much

I really enjoyed my stay at the hotel, the staffs were very friendly and take goog care of me.

We had a great stay at this hotel. The room was spacious, clean and had a lovely view. The staff at the front desk and the restaurant were all really helpful, so polite and fluent in english. On our last day, we had a late flight in the evening out of Da nang, and since checkout was at noon, the front desk actually advised to keep our lugguage in store so we have time to have dinner outside. Really appriciate We booked transfers from airport and to airport with the hotel and all was great.