Grand Mercure Danang 5 stars

Customer review rating (ALL Rating) 4.8/5 231 reviews

Grand Mercure Danang - Image 1
Grand Mercure Danang - Image 2
Grand Mercure Danang - Image 3
Grand Mercure Danang - Image 4

Description

Hotel extras

  • Grand Mercure Danang provides authentic cultural experiences that connect guests to the locale

  • Discover our 3 restaurants with International, Vietnamese and Chinese cuisine.

  • Enjoy the blissful pampering of our world-class Karma Spa and state-of-the-art fitness center

  • Unwind at the Privilege Lounge with unparalleled view

  • 5 meeting rooms feature generous natural lighting and a 433 m² Grand Ballroom

Our accommodation(s)

Take advantage of our Flight + Hotel offers

Discover

Hotel location

Grand Mercure Danang

Lot A1 Zone of the Villas of, Green Island, Hoa Cuong Ward
84511 Danang
Vietnam

GPS:16.048371, 108.227005

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Car park
  • Pets not allowed
  • Restaurant
  • Wheelchair accessible
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • Room service

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.8/5  231 reviews

TripAdvisor Rating  4.8/5  3,274 reviews

Customer review rating 4.5/5

Long T. D. Business - Confirmed reviews ALL

The hotel is well set up and comform to live. The breakfast is not good enough, not much food to choose.

Dear Mr. Long T. D., Thank you for taking the time to share with us about your experience at the Grand Mercure Danang. We are sorry that your experience did not meet your expectations. At Grand Mercure Da Nang, we strive to provide an exceptional service experience for every guest; therefore, your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent any such future occurrences. We appreciate your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Best Regards, Mai Trang Guest Relation Manager

Customer review rating 5.0/5

Raymond C. K. T. Couples - Confirmed reviews ALL

My wife and l stayed 8 nights and we had a great time. We were accorded the kindness and hospitality befitting a platinum member. Negatives: furniture and fittings in the bedroom look dated but clean and functional. The restaurant for breakfast is always crowded, some had to wait and consequently the staff appear overworked. jaded and unfriendly. Positives: Abound! Elsewhere everything is great especially the staff in the "privileged/club" room where breakfast and cocktails are served in the evenings. Special mention to Nguyen, Hong, Quynh, Ngan, Ngoc, Anh and Tran (front office concierge). Well done, Grand Mercure Danang!

Dear Mr. Raymond C. K. T., Thank you so much for your review and for continuing to choose us during your travels. We are delighted to hear that you enjoyed your stay and that everything met your expectations. Your encouragement means a lot to our team! Once again, thank you, and we look forward to welcoming you back on your next visit. Sincerely, Mai Trang Guest Relation Manager

Customer review rating 5.0/5

George K. Solo - Confirmed reviews ALL

nice hotel

Dear Mr. George K., Thank you so much for your review and for continuing to choose us during your travels. We are delighted to hear that you enjoyed your stay and that everything met your expectations. Your encouragement means a lot to our team! Once again, thank you, and we look forward to welcoming you back on your next visit. Sincerely, Mai Trang Guest Relation Manager

Our wonderful vacation at Grand Mercure Danang

TripAdvisor rating 5.0/5

Hòa N TripAdvisor review

I had a great time at this hotel. The room was clean, comfortable, and well-equipped. The staff were very friendly and helpful, always assist with a smile. The location is convenient, close to many attractions and restaurants, downtown. Overall, I would recommend this hotel and i still choose Grand Mercure Danang for my next vacations.

Dear our valued guest, Thank you so much for your review and for continuing to choose us to take care of you during your travels. I am so happy to hear that you enjoyed your stay here with us and everything had met your expectation. Your encouragement means a lot to Grand Mercure Danang! Once again, thank you, and we hope to welcome you back on your next visit. Sincerely, Le Huy Nguyen (Mr.) Guest Relation Officer

Inhumane behaviour

TripAdvisor rating 1.0/5

oruhappyfamily TripAdvisor review

Please note that we are Accor platinum members not that it should make a difference, but just that we have 90 plus nights in Accor hotels and never had such a horrible experience While checking out, when we asked for one glass for water , they outright just rejected it and said no water . Nothing more to be said , this just reflects the whole experience of our stay and the way they treat their guests

Dear Mr. Dilip Sankar, Warm greetings from Grand Mercure Da Nang. On behalf of the whole team at Grand Mercure Da Nang, we would like to express my sincere gratitude to you for staying with us and being our valued Accor Platinum Member. First and foremost, please be so kind as to allow us to express our sincerest apology for the inconvenience and discomfort that we have caused to you due the complimentary water which you had upon check out and your kind feedback to us. We have addressed this to our General Manager and we are all aware of those issues and will take any action needed to reinforce with our team to ensure that these issues will be fixed and not reoccur in the future. Once again, thank you very much for your loyalty to the brand as an Accor Platinum Member, and we all look forward to welcoming you back to Grand Mercure Da Nang in the near future. Should you require any assistance for your next visit to Danang, please do not hesitate to contact us via email do.lekim@accor.com. Warm Regards, Mai Trang Guest Relation Manager

In partnership with TripAdvisor

Other web-users rate our hotel

  • 211 reviews 8.9/10 Location
  • 364 reviews 8.9/10 Room
  • 467 reviews 9.3/10 Service
  • 8 reviews 6.8/10 WiFi
  • 150 reviews 9.6/10 Breakfast
  • 121 reviews 9.1/10 Cleanliness
  • 110 reviews 8.6/10 Amenities
  • 34 reviews 9.3/10 Wellness Area

Powered by Trustyou

Our other establishments nearby

All our hotels in Danang