Grand Mercure Danang

Grand Mercure Danang 5 stars

Customer review rating (ALL Rating) 4.7/5 215 reviews

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Description

Hotel extras

  • Grand Mercure Danang provides authentic cultural experiences that connect guests to the locale

  • Discover our 3 restaurants with International and Chinese cuisine, seafood & steakhouse Grill

  • Enjoy the blissful pampering of our world-class Karma Spa and state-of-the-art fitness center

  • Unwind at the Privilege Lounge with unparalleled view

  • 5 meeting rooms feature generous natural lighting and a 433 m² Grand Ballroom

This hotel participates to Planet 21 and is acting in favour of Positive Hospitality.

ALLSAFE approved hotel

Hotel location

Grand Mercure Danang

Lot A1 Zone of the Villas of, Green Island, Hoa Cuong Bac Hai Chau District
84511 DANANG
Vietnam

Telephone +84 236 3797 777

Fax +84 236 3797 797

  • Da Nang Station:  HCMC/Hanoi Da Nang City

  • By plane

    DANANG INTERNATIONAL AIRPORT At 2km / 1.24 miles

  • By train

    DANANG RAILWAY STATION At 4km / 2 miles

  • By train

    DANANG RAILWAY STATION At 4km / 2 miles

  • By train

    DANANG STATION At 4km / 2.49 miles

GPS:16.048371, 108.227005

Hotel services

Check-in from - Check out up to

In summary
On site
  • Swimming pool
  • Car park
  • Restaurant
  • Wheelchair accessible hotel
  • Well-being
  • Air conditioning
  • Wi-Fi
  • Breakfast
  • Bar
  • Meeting rooms

Our accommodation(s)

Our modern hotel consists of 272 rooms featuring breathtaking river or mountain views: 200 Superior rooms, 52 Deluxe rooms, and 20 Suites. Each combines stunning modern design with state-of-the-art services and locally sourced amenities.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.7/5  215 reviews

TripAdvisor Rating  5.0/5  2,020 reviews

Certificate of excellence 2022

OK stay!

Customer review rating 3.0/5

Anonymous Business - Confirmed reviews ALL

The hotel is in good condition relatively. Comfortable bed, nice shower. However the housekeeping was not good. They didn't really clean my room daily. I had 1 tiny shampoo and conditioner for 3 days. I really needed more amenities, but housekeeping didn't provide. Also the time plan of housekeeping is horrible. They should clean the room when guests are not there. Not wait the whole day that guest come back to the room and then try to come clean the room!!!

Dear Mrs. Negin S., Thank you for your recent stay and for taking the time to leave a review of our hotel. It was a delight to learn that overall you had a positive experience with us. We are deeply grateful for your constructive comment and would like to express my sincerest apologies about your inconvenience regarding room cleanliness which should be handled better. I have discussed at length with our team to understand there is any problem in your rooms and what actions we were taken to react professionally to any shortfall that may have taken place. I was found that the housekeeping staffs did clean your room on the second day, however they did not refill new box of shampoo. Please rest assured that your feedback has been shared to relevant department to review the process and prevent future occurrence. Kindly send us a notice if you plan to come again and we would do our best to recommend you the most fitting form of accommodation for your comfort. Sincerely, Tran Thi Minh Thao (Ms.) Assistant Guest Experience Manager

Welcoming and attentive team!

Customer review rating 4.5/5

Anonymous Families - Confirmed reviews ALL

Thank you for a wonderful stay. Phuong, Ly, Thai, Lan and all the team were friendly, helpful and looked after us well during our short stay.

Dear Mr. Therese H., Thank you for great review about your experience at the Grand Mercure Danang. We really appreciated your loyalty to Accorhotels, it really our honor to have you here and it was encouraging to see that you appreciated the hospitality and service provided by our Ambassadors. Customer care is our highest priorities and it is always gratifying to receive such praise. We highly appreciate for not only noticing the service excellence but also in taking the time to put this in writing, your glowing feedback will be shared with the team. Thank you again and we are looking forward to welcome you back to our little island Sincerely, Tran Thi Minh Thao (Ms.) Assistant Guest Experience Manager

Good place

Customer review rating 5.0/5

Minh H. Business - Confirmed reviews ALL

It's very good place to stay and enjoy Da Nang, in the room I can see city view, very nice

Dear Mr. Minh H., Thank you for great review about your experience at the Grand Mercure Danang. We really appreciated your loyalty to Accorhotels, it really our honor to have you here and its always pleasure to receive such a top score from an elite member. Thank you again and we are looking forward to welcome you back to our little island Sincerely, Tran Thi Minh Thao (Ms.) Assistant Guest Experience Manager

Nice Lobby Cent

Customer review rating 4.0/5

Anonymous Families - Confirmed reviews ALL

Far away from the city center but located in quiet and nice area. close to Helio and the Park. Hotel lobby is nice decor with flowers and nice cent. Nice welcome drink. Service is good in general except swimming pool. The pool itself is nice. But it looks not ready for operation. The staff there is not helpful do nothing. The pool chairs were not set up properly until we had to call them. Also No towels. The staff was just standing and seeing the sky. We had to look for the towels everywhere but nothing. The staff( one guy)ignored until we had to came to him and ask.

Dear Ms. Quyen, Thank you for your recent stay and for taking the time to leave a review of our hotel. It was a delight to learn that overall you had a positive experience with us. We are deeply grateful for your constructive comment and would like to express my sincerest apologies about your unexpected experience regarding pool service which should not happened. From that we can know what we've being lost in our service. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. Kindly send us a notice if you plan to come again and we would do our best to recommend you the most fitting form of accommodation for your comfort. Sincerely, Tran Thi Minh Thao (Ms.) Assistant Guest Experience Manager

Great Adult Family holiday

TripAdvisor rating 4.0/5

Venture277627 TripAdvisor review

I stayed 3 night at privilege room. All inclusive non-alcohol drinks service 6am to 10pm and 6pm -8pm alcohol & canape. But not enough information for the facility only simple explain when I checked in. However, breakfast menu change everday & PHO vietnamese beef soup is better than local restaurant. In room dining is over priced, if the price is reasonable, more people use the facility. Room size is small but clean. Overall, great gateway for adult holiday hotel.

Xin chào Venture277627, Thank you for your recent stay and for taking the time to leave a review of our hotel. It was a delight to learn that overall you had a positive experience with us. We are deeply grateful for your constructive comment and would like to express my sincerest apologies about your inconvenience regarding lacking information provided which should not happened. Please rest assured that your feedback has been shared to Front office team to review the check in process. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Grand regards, Tran Thi Minh Thao (Ms.) Assistant Guest Experience Manager

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