Grand Mercure Danang 5 stars

Customer review rating 4.6/5 3,217 reviews
Grand Mercure Danang
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+ 23 Services
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Room 1

Number of guests
Children's age

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Hotel extras

  • Grand Mercure Danang provides authentic cultural experiences that connect guests to the locale

  • Discover our 3 restaurants with International and Chinese cuisine, seafood & steakhouse Grill

  • Enjoy the blissful pampering of our world-class Karma Spa and state-of-the-art fitness center

  • Unwind at the Privilege Lounge with unparalleled view

  • 5 meeting rooms feature generous natural lighting and a 433 m² Grand Ballroom

This hotel participates to Planet 21 and is acting in favour of Positive Hospitality.

Services in the hotel and nearby

Check-in from 14h00

Check out up to 12h00

Paying

Services and practical information
  • Online check-in
  • WIFI/Internet Access
  • Parking
  • Accessibility for people with reduced mobility
  • Babysitting on requestPaying
  • Air conditioned
  • Reception open 24 hours a day
  • Dry cleaning / IroningPaying
  • Porter
  • Concierge
Leisure and activities
  • Outdoor unheated pool
  • Fitness centre
  • Well-being
  • Babysitting on request
  • Golf
  • Tennis
  • Other sports activities
Catering
  • Breakfast
  • 3 restaurant(s)
  • 2 bar(s)
  • Room service
Business services
  • 4 meeting room(s)
  • Self service business centre
  • Copy/print service available

Hotel location

Grand Mercure Danang

Lot A1 Zone of the Villas of
Green Island
Hoa Cuong Bac Hai Chau District
84511
danang
viet nam

Tel: +842363797777

Fax: (+84)236/3797797

Contact email

Check-in from 14h00

Check out up to 12h00

  • Da Nang Station :   HCMC/Hanoi Da Nang City

  • By plane

    DANANG INTERNATIONAL AIRPORT At 2km / 1.24 miles

  • By train

    DANANG RAILWAY STATION At 4km / 2 miles

  • By train

    DANANG STATION At 4km / 2.49 miles

GPS :16.048371, 108.227005

Our accommodations

Our modern hotel consists of 272 rooms featuring breathtaking river or mountain views: 200 Superior rooms, 52 Deluxe rooms, and 20 Suites. Each combines stunning modern design with state-of-the-art services and locally sourced amenities.

Accessible room

Superior Queen size bed with complimentary WiFi and 15% discount on Spa.

  • Max. number of persons: 3
  • Area: From 26
  • Views: Mountain view, City side, River side *

* Subject to availability

  • Wireless internet in your room
  • Bathrobe
  • Coffee/tea making facilities
  • Mini Bar

Superior Twin size bed - 2 single bed with complimentary WiFi and 15% discount on Spa.

  • Max. number of persons: 3
  • Area: From 26
  • Views: Mountain view, City side, River side *

* Subject to availability

  • Wireless internet in your room
  • Bathrobe
  • Coffee/tea making facilities
  • Mini Bar

Superior Queen size bed with River view. Enjoy free bucket of beer once during the stay.

  • Max. number of persons: 3
  • Area: From 26

Superior Twin room - 2 single beds, River view. Enjoy one free bucket of beer during the stay.

  • Max. number of persons: 3
  • Area: From 26

Superior Room with 1 double bed and 1 single bed with 2 ways Airport transfer.

  • Max. number of persons: 3
  • Area: From 26

Deluxe Queen size bed with Airport Transfers, Lounge access, cocktail hours, 20% off on Spa

  • Max. number of persons: 3
  • Area: From 26
  • Views: City side, River side, Mountain view *

* Subject to availability

  • Wireless internet in your room
  • Bathrobe
  • Coffee/tea making facilities
  • Mini Bar

Deluxe Twin size bed with Airport Transfers, Lounge access,cocktail hours, 20% off on Spa

  • Max. number of persons: 3
  • Area: From 26
  • Views: Mountain view, City side, River side *

* Subject to availability

  • Wireless internet in your room
  • Bathrobe
  • Coffee/tea making facilities
  • Mini Bar

Deluxe Queen River view room with Airport Transfers, Lounge access, 20% off on Spa

  • Max. number of persons: 3
  • Area: From 26

Deluxe Twin River view room with Airport Transfers, Lounge access, 20% off on Spa

  • Max. number of persons: 3
  • Area: From 26

Family River view Suite with Airport Transfer, late check out, 30% off on Spa, Lounge Access.

  • Max. number of persons: 4
  • Area: From 52

Family Suite Room with Airport Transfers, late check out, 30% off on Spa and Lounge Access.

  • Max. number of persons: 4
  • Area: From 26
  • Views: City side, River side, Mountain view *

* Subject to availability

  • Wireless internet in your room
  • Bathrobe
  • Coffee/tea making facilities
  • Mini Bar

Our restaurants and bars

THE GOLDEN DRAGON

Type of cuisine: Chinese

Tease your taste bud with authentic Cantonese cuisine in this Chinese style restaurant. Open daily for lunch and dinner. The famous must try Dim Sum Buffet is available on Sunday & All-you-can-eat Dim sum everyday (except Monday).

Lunch

11:30 - 14:00

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

17:30 - 21:30

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

LA RIVE GAUCHE

Type of cuisine: International

Located on the ground floor and overlooking the pool, The Rive Gauche is an all-day dining restaurant offering international cuisines in an Ala carte brasserie dining style with sumptuous buffet breakfast served daily.

Lunch

11:30 - 17:00

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

17:00 - 22:30

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

THE VERANDA GRILL

Type of cuisine: Barbecue

Set in a "jardin d'hiver" atmosphere, the first restaurant in Danang to introduce the "meatball" concept. The Veranda Grill serves on ice or chargrilled seafood platters and meat cuts all cooked to your liking on our specially custom made charcoal grill.

Dinner

18:00 - 22:00

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

NIRVANA

Photo non contractuelle / Strictly non binding

Nirvana bar is a best place to meet or simply un-wind after a long day. Located on the hotel lobby with stunning views of the river and pool, this bar offers extensive drink including the Grand Vins wines selections, coffee, tea and all day snacks.

Lunch

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

PRIVILEGE LOUNGE

Photo non contractuelle / Strictly non binding

The Privilege Lounge located on the 21st Floor, is truly a perfect space for discerning guests who are looking for elite and personalized services. Opening from 6:30 am to 10 pm, the Privilege Lounge will pamper you with its chic and generous benefits.

Lunch

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Your meetings and events

Our meeting rooms

  • Number of meeting rooms: 4

  • Maximum size: 433

  • Maximum capacity: 800 people

  • Maximum banquet capacity: 340 people

Find out more

Our guest reviews for
Grand Mercure Danang

100% genuine reviews from our guests

Find out more

ALL Rating 4.6/5

3,217 reviews

tripadvisor

TripAdvisor Rating 5.0/5

1,940 reviews

TripAdvisor Certificate of Excellence
Certificate of excellence 2019
Customer review rating 4.6/5

Anonymous Business - 23/02/2020 Confirmed reviews ALL

Warmly smiling from doorlady to receptionist, nice lobby with luxury decoration. I love the smell at the lobby, feel vey comfortable and enjoy. Thank you Grand Mercure Da Nang

Customer review rating 4.6/5

Anonymous Couples - 23/02/2020 Confirmed reviews ALL

I had early checked in at the hotel after long flight but i feel very welcome and recoginzed by the profesional receptionist staffs. Efficient check in till check out with friendly and helpfull, well trained. Really enjoy at this hotel

Return visit to Da Nang

Customer review rating 4.6/5

E.p. Couples - 18/02/2020 Confirmed reviews ALL

OMG. What an experience from start to finish. Returned to this hotel after 18mths away for a short break. We were not disappointed. Excellent service and treatment by the staff. Due to the current "virus" situation affecting the whole tourist industry, this Hotel was adapting with several small changes. Private Lounge has been moved from 21st Floor to be incorporated into ground floor Restaurant. This seems to be working as you still have great service and food from wonderful staff. Miss Lan has looked after us for over 5 years. Her attention to detail and memory of your likes is amazing. The view up the river from our room was just beautiful. Management staff were always checking to see if they could improve anything. Mr Guy greeted us on our arrival and often found us to have a chat, which we appreciated. Our only disappointment during our stay was we were unable to make a booking for a massage. We were told they were fully booked on the several days that we were free during our stay.

Dear Mrs. E.P., Thank you very much for sharing your lovely comments of your recent stay with us at Grand Mercure Danang. We are very pleased to know your time here was such an enjoyable and comfortable one, and that all was to your liking. Your nice compliment on our service will be shared with all the team, especially Ms. Lan and Mr. Guy. This wonderful feedback will motivate us to strive harder for providing the best service for our customers. Please do let us know when your travels bring you back Da Nang and we would love to have you back with us and enjoy our spa service which you could not use this time. Sincerely, Tran Thi Minh Thao (Ms.) Assistant Guest Experience Manager

Staffs unhelpful

Customer review rating 4.6/5

Parinya W. Families - 17/02/2020 Confirmed reviews ALL

Receptionists and staff are unhelpful especially for Accor member customers

Dear Mr. Parinya w., Thank you for taking the time to sharing your experience at the Grand Mercure Danang. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. I have discussed at length with our team to understand there is any shortfall that may have taken place. Please give us more in detail about your dissatisfaction at our hotel, especially at your arrival and breakfast to know what we missed. While I wish you had a better experience, your feedback will be the experience for us to learn from and use to improve. Thank you so much for your feedback, we are looking forward to hearing back from you. Sincerely, Tran Thi Minh Thao (Ms.) Assistant Guest Experience Manager

Very good stay

Customer review rating 4.6/5

T. A. Business - 16/02/2020 Confirmed reviews ALL

I only stay Grand Mercure Da Nang when i visit there.

Dear Mr. T. A., Thank you for taking the time to share your experience about your stay at Grand Mercure Danang. We are delighted to know that our hotel is always your only choice in Danang. Your kind words will motivate us to continue delivering the highest level of service to all guests. Thank you again and we are looking forward to welcome you back to our little island. Warmest regards, Tran Thi Minh Thao (Ms.) Assistant Guest Experience Manager

Perfectly located

Customer review rating 4.6/5

Alistair F. Couples - 14/02/2020 Confirmed reviews ALL

I was extremely happy with our stay at the Grand Mercure in Danang. The location was perfect, close to the action, but still relaxed and quiet. The staff were some of the most helpful and friendly I've ever met (especially Lan, who was exceptional). The room, overlooking the river, was very comfortable too. The reception staff too, were very helpful, and always asked if they could help with our plans.

Dear Mrs. Kavanagh, Thank you for taking the time to leave such wonderful feedback. We're thrilled that you loved our perfect location, very comfortable room and our helpful and friendly staff's service, especially Ms. Lan. We truly appreciate all of your feedback and we’re excited to welcome you back to our Grand Mercure Danang soon! Sincerely, Tran Thi Minh Thao (Ms.) Assistant Guest Experience Manager
Customer review rating 4.6/5

Anonymous Families - 13/02/2020 Confirmed reviews ALL

So lovely hotel and location, the service is always excellent. The receptionist who did check in so friendly and speaking chinese very well. Even my kids had received a special gift from hotel. It was so touching to my family. Im very appriciated and will come back here very soon

Dear Mr. Z., What a pleasure to read your review for your recent stay at We are committed to ensuring that we provide a level of hospitality service that leaves positive and lasting memories for our guests' visits and so happy that we did so for your family. I have shared your impression with the related head of departments. It was a pleasure hosting you as our guest and we all look forward to hearing that one day you will be back for another visit. Sincerely, Tran Thi Minh Thao (Ms.) Assistant Guest Experience Manager

Great Stay

Customer review rating 4.6/5

C. Couples - 13/02/2020 Confirmed reviews ALL

The staff were friendly and helpful, especially in the privilege lounge. The rooms are lovely if not huge. It is centrally locates with a shuttle bus or car to the beach, market or amusement park. They will also arrange private cars to local attractions. The buffet breakfasts cater for all tastes as well as two excellent restaurants.

Dear Mrs. C., We happy to hear that you had enjoyed stay here and everything had met your expectation. I will share your comments with all staff and I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again and we are looking forward to welcome you back to our little island. Sincerely, Tran Thi Minh Thao (Ms.) Assistant Guest Experience Manager

Room in front of elevator

Customer review rating 4.6/5

Atb Business - 08/02/2020 Confirmed reviews ALL

I was assigned to a room located just in front of the elevator. I stay at the hotel for work every time but it was not considered, which is a bit dissapointed. But overall the stay was pleasant.

Dear Mr. Ryuichiro H., Thank you for taking the time to sharing your experience at the Grand Mercure Danang. While I wish you have a better experience, It’s a pity that we could not explain clearly about your deposit deducting which should be explained you clearly In additional, We would like to express my sincerest apologies about your inconvenience regarding the noisy effect from elevator. Please rest assured that your require will be updated in your profile to prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Tran Thi Minh Thao (Ms.) Assistant Guest Experience Manager

Good international breakfast buffet

Customer review rating 4.6/5

Lan S. Friends - 05/02/2020 Confirmed reviews ALL

I stayed in Grand Mercure for 4 nights, the overhead shower temperature is always on the high side no matter how I adjusted it which left me with the only choice of using the handheld shower head which are not height adjustable. The water was spraying very far and it flooded to the toilet area. Breakfast was good, location not walkable distance to any restaurants or shopping area but there is a shuttle bus.

Dear Mrs. L., Thank you for great review about your experience at the Grand Mercure Danang. While we wish you have had better experience, the constructive feedback like yours is what we could learn from and to improve our guest's experience. Please rest assure that "issues" you had faced were discussing among management team and this is already put on "to do list" for maintain team. Your feedback are very appreciated and hopefully your next visit will be a flawless one. Sincerely, Tran Thi Minh Thao (Ms.) Assistant Guest Experience Manager
Customer review rating 4.6/5

Hien N. Friends - 03/02/2020 Confirmed reviews ALL

Upset about late response about payment refund to me about cash advance. Untill now i have not received back my remaining cash

Dear Ms. Hien n., Thank you for taking the time to sharing your experience at the Grand Mercure Danang. Please allow me to express my sincerest apologies regarding your concerns about late response for payment refund. I have discussed at length with our team to understand there is any problem in your rooms and what actions we were taken to react professionally to any shortfall that may have taken place. Your feedback will be the experience for us to learn from and use to improve. Thank you so much for letting us know and we are looking forward to welcoming you back with better experience. Sincerely, Tran Thi Minh Thao (Ms.) Assistant Guest Experience Manager

Good stay

Customer review rating 4.6/5

Andreas Business - 02/02/2020 Confirmed reviews ALL

Had a good stay. Staff friendly. English of staff in the restaurant could be improved a lot. Mini fridge in the room isn't cold enough

Dear Mr. Andreas, Thank you for taking the time to share your experience about your stay at Grand Mercure Danang. We are deeply grateful for your constructive comment regarding the staff English skill which should be improved. You are correct that not every our staff speaks English well enough. That's why we constantly teach our staff English as a benefit in their employment and recruit as many as possible from universities with language skills. We appreciate your sharing your concerns and we do believe that our staff language quality will be met your expectation when you come back. Warmest regards, Tran Thi Minh Thao (Ms.) Assistant Guest Experience Manager

Family Oriented Hotel

TripAdvisor rating 5.0/5

Juls-Legisia Business - 02/02/2020 TripAdvisor review

I feel that Im part of the family, everytime I stay in this hotel. The treatment to the guest is very special. I like keep coming back. The food is also good and many choices. The environment neaeby is also good. There's a nearby tennis court, where you can play a good tennis with other players.

Customer review rating 4.6/5

Anonymous Friends - 30/01/2020 Confirmed reviews ALL

Lovely staffs, great breakfast with many choice, i love the schedule of the shuttle bus. It is very convenience for most of guests. I will definetly come back this place again

Excellent service

Customer review rating 4.6/5

Sinee Families - 28/01/2020 Confirmed reviews ALL

We enjoyed staying in Grand Mercure most of our trip to Danang. The room and facilities are perfect. Staff was very helpful and friendly. My family and I would like to thank all of you to make our holiday perfect.

Dear Mrs. Sinee, Thank you for taking time to share your experience regard your recently stay at the Grand Mercure Danang. We are super happy to be rated as "excellent". There is nothing would make us more happy than reading such a review like yours. It thrills me to see that you enjoyed your time with us. Our team takes great pride in delivering an exceptional service for all of our guests and will be delighted to see that you had such a good experience. Thank you again and I'm waiting to see you again soon for another journey. Sincerely, Tran Thi Minh Thao (Ms.) Assistant Guest Experience Manager

Good hotel, Fantastic staff

Customer review rating 4.6/5

Philipp K. Couples - 25/01/2020 Confirmed reviews ALL

My wife and I stayed at the Grand Mercure for 14 days. The hotel is good, but the staff made it fantastic. The staff was very helpful and made us feel very welcome. We got to know some of the staff personally which was very special. Upon arrival, we received a complimentary upgrade to 'prestige', which made the stay even better. We loved the breakfast and complimentary happy hour in the evening. It was a great stay in Da Nang. Next time, we will certainly choose the Grand Mercure again. We also liked the location. We loved walking to the Da Nang center (about 2km) from the hotel along the boulevard. You don't have to cross any large roads (go underneath with viaducts) to get there. It is safe to walk there, even at night.

Dear Mr. Philipp K, Thank you for great review about your experience at the Grand Mercure Danang. We happy to hear that you had enjoyed stay here and everything had met your expectation. I will share your comments with all staff and I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services and continuously strive to do our best and extend a magnifique guest experience. Thank you again and we are looking forward to welcome you and Mrs. Philipp back to our little island. Sincerely, Tran Thi Minh Thao (Ms.) Assistant Guest Experience Manager

Good stay.

Customer review rating 4.6/5

Vipark T. Friends - 22/01/2020 Confirmed reviews ALL

A warm welcome from all hotel staff and provided serviced promptly.

Dear Mr. Vipark T., Thank you for great review about your experience at the Grand Mercure Danang. We will continuously strive to do our best and extend a magnifique guest experience. Hopefully, we will have have a chance welcome you back to our hotel in near future. Sincerely, Tran Thi Minh Thao (Ms.) Acting Assistant Guest Experience Manager

Good stay

Customer review rating 4.6/5

Alvin T. Couples - 22/01/2020 Confirmed reviews ALL

My room is lovely and big. Good view. The club lounge people are friendly except the booking of the limousine to airport as I must remind them again and again yet the last day I check out I still got the wrong booking as they gave me a Van for my transportation to airport. The orders of the club lounge staff of the food and drinks as they are very easily forget! If they forget must write a note to remember it.

Dear Mr. Alvin T., Thank you for your recent stay and for taking the time to leave a review of our hotel. It was a delight to learn that overall you had a positive experience with us. We are deeply grateful for your constructive comment and would like to express my sincerest apologies about your inconvenience regarding the request receiving which should be handled better. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. Kindly send us a notice if you plan to come again and we would do our best to recommend you the most fitting form for your comfort. Sincerely, Tran Thi Minh Thao (Ms.) Assistant Guest Experience Manager

Bad experience, terrible services, won't stay again

TripAdvisor rating 5.0/5

MinhQuocTran Business - 20/01/2020 TripAdvisor review

many times stay in Grand Mercure but just back to this hotel after recent stay in Oct as the experience as that time was not too bad. this time i was warmly welcomed at the receptionist then move straight to my room, open main door and i immediately saw a stain that extend from rest-room to main door. I immediately asked the cleaner and the supervisor who took care of my room came right after. I was very surprising that she was blaming that was because of me...my gosh i couldn't believe that she could blame me instead of quickly fix the dirt and apologize for the mistake but it hasn't happened. she then asked the cleaner too clean the dirt but it was spoiled my day. i was staying in the room to work and order in room dining as i haven't launch yet. i order a pasta and you know, the worst pasta i ever eaten. meat ball smells like rancid with strong mud smell ( i supposed they used the food that was leftover from the breakfast to make this for me), i couldn't even eat a quarter. when i call the room service to take it away, she doesn't understand while i just ordered and left everything without eating after 5'. this was not the end, when i checked out the morning next day, i was supposed they have prepared the car to drive me to the airport (this was included in my package) but the staff at the front she did not do that, i asked he did you prepare the car for me or not, i was very rushing to catch the lfight, she quickly made a call ( i supposed she called the car) then i walked to the lobby to wait for my care to come, 5' later i didn't see any care then i came back, i asked her again, did you order car for me or not? she was looking like hasn't done so (could you believe it), finalize she called the car but i was almost missing the flight. p/s: i have also experienced the Chinese restaurant with my customer in the 2nd floor the evening that i arrived, i was another terrible experience as well. which im lazy to write it here, just not to recommend anyone for this restaurant

Xin chào Mr. Tran Minh Quoc, Thank you for taking the time to sharing your experience at the Grand Mercure Danang. We are deeply grateful for your constructive comment and would like to express my sincerest apologies for any inconvenience that you had met. I believe the feedback like yours that we learn from and use to improve our service, from how to receiving guest's feedback properly, to how to train our staff to use their common sense on serving customer. Please rest assured that your feedback have been shared to the HODs team to further discuss the necessary step to improve our service. We sincerely appreciate both you and your company's continuous support. Kindly send us a notice if you plan to come again and we would do our best to recommend you the most fitting form of accommodation for your comfort. Grand regards, Tran Thi Minh Thao (Ms.) Assistant Guest Experience Manager

Lovely Hotel

Customer review rating 4.6/5

Anonymous Families - 17/01/2020 Confirmed reviews ALL

Beautiful hotel which is located in small island, amazing lobby's decoration. Above all, front desk staffs made our stay the most welcoming and memorible.

Dear Mrs. P. My Linh, Thank you for great review about your experience at the Grand Mercure Danang. It always pleasure to receive such a wonderful feedback. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again and we are looking forward to welcome you back to our little island. Sincerely, Tran Thi Minh Thao (Ms.) Assistant Guest Experience Manager
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