Grand Mercure Danang 5 stars

Customer review rating (ALL Rating) 4.6/5 452 reviews

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Description

Hotel extras

  • Grand Mercure Danang provides authentic cultural experiences that connect guests to the locale

  • Discover our 3 restaurants with International and Chinese cuisine, seafood & steakhouse Grill

  • Enjoy the blissful pampering of our world-class Karma Spa and state-of-the-art fitness center

  • Unwind at the Privilege Lounge with unparalleled view

  • 5 meeting rooms feature generous natural lighting and a 433 m² Grand Ballroom

Our accommodation(s)

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Hotel location

Grand Mercure Danang

Lot A1 Zone of the Villas of, Green Island, Hoa Cuong Bac Hai Chau District
84511 DANANG
Vietnam

GPS:16.048371, 108.227005

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • Room service

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.6/5  452 reviews

TripAdvisor Rating  5.0/5  3,014 reviews

Certificate of excellence 2023

Poor FO service

TripAdvisor rating 1.0/5

André N Business - TripAdvisor review

My recent stay was marred by a disappointing experience with the front office staff during check-in. Despite requesting a room with a view on high floor (included in paid fare), I was initially assigned one without. It took several rounds of calls and almost 2h to resolve the issue. The quality and attitude of the staff need serious improvement to align with Accor's standards. Please remind Ms. Trang at the front office to address customers respectfully. Additionally, the front office manager should focus on proactively resolving customer issues rather than asking for the customer's understanding. This experience makes me question the value of paying for a membership and booking with Accor to enjoy the perks, only to end up frustrated with none provided by this place.

Pleasant stay among good people in a nice place.

TripAdvisor rating 5.0/5

ChanaboonP Couples - TripAdvisor review

I spent two nights here in this beautiful place. The location of the hotel is good, not too far from the airport. The room was very nice with a beautiful view of the Han River. The staff there were very helpful and super service-minded. Mr. Do at the front office, Ms. Lien, and Ms. Ngoc from the Executive Lounge made my stay perfect with their service. The food was very tasty. Breakfast was very pleasant. I highly recommend this hotel for those who need to spend some time in Danang. You will be in good hands.

The room has beautiful view.

TripAdvisor rating 5.0/5

Thanh P TripAdvisor review

The trip was definitely amazing and worthy. I and my family felts comfortable, and the receptionist are helpful. I will come back here in the near future.

Dear our valued guest, Thank you so much for your review and for continuing to choose us to take care of you during your travels. I am so happy to hear that you enjoyed your stay here with us and everything had met your expectation. Your encouragement means a lot to Grand Mercure Danang! Once again, thank you, and we hope to welcome you back on your next visit. Sincerely, Le Kim Do (Mr.) Guest Relation Officer

Amazing room

TripAdvisor rating 5.0/5

Long N Families - TripAdvisor review

Excellent room very very clean & sleep very comfortable good service especially employee name MAI LE HIEN . Who is very friendly, answer all the question I need call check every once a while I will come back to visit again Reception very very nice and friendly with all the customers who’s coming & going

Dear our valued guest, Thank you so much for your review and for continuing to choose us to take care of you during your travels. I am so happy to hear that you enjoyed your stay here with us and everything had met your expectation. Your encouragement means a lot to Grand Mercure Danang! Once again, thank you, and we hope to welcome you back on your next visit. Sincerely, Le Kim Do (Mr.) Guest Relation Officer

Great stay at Grand Mercure Danang

TripAdvisor rating 5.0/5

jonathankcy TripAdvisor review

My family and I had a wonderful stay here at Grand Mercure Danang. The hotel is comfortable and felt like home. All the staff are super friendly and helpful, special thanks to Ms. Trang for ensuring our check-in went smoothly. Thank you Grand Mercure Danang, we will definitely return again. Cheers!!!

Dear our valued guest, Thank you so much for your review and for continuing to choose us to take care of you during your travels. I am so happy to hear that you enjoyed your stay here with us and everything had met your expectation. Your encouragement means a lot to Grand Mercure Danang! Once again, thank you, and we hope to welcome you back on your next visit. Sincerely, Le Kim Do (Mr.) Guest Relation Officer

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Other web-users rate our hotel

  • 184 reviews 8.4/10 Location
  • 290 reviews 8.8/10 Room
  • 361 reviews 8.7/10 Service
  • 15 reviews 8.1/10 WiFi
  • 166 reviews 9.3/10 Breakfast
  • 94 reviews 8.5/10 Cleanliness
  • 80 reviews 8.7/10 Amenities
  • 75 reviews 8.9/10 Vibe

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