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Novotel Danang Premier Han River Hotel 5 stars

Customer review rating 4.4/5 5,580 reviews

ALLSAFE approved hotel

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Novotel Danang Premier Han River
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+ 27 Services

Hotel extras

  • Uniquely located in the heart of Danang City

  • "Easy access to tourist attractions & international airport "

  • "Top 10 among 384 hotels in Danang on TripAdvisor. "

  • Rooms with balcony offering panoramic view of the city

  • "Flexible and diversified dining & venue options "

Hotel location

Novotel Danang Premier Han River

36 Bach Dang Street
Hai Chau District
02363 danang
viet nam

Tel: +842363929999

Fax: (+84)2363929998

Check-in from 14h00

Check out up to 12h00

GPS :16.077222, 108.223333

Hotel services

THE SQUARE

Step in the Square to experience a lavish breakfast buffet each morning. Then as the sun sets, the restaurant transforms to offer theme buffet prepared live by our talented chefs in sparkling open kitchen and once a week seafood extravaganza night.

Services in the hotel and nearby

Check-in from - Check out up to

In summary

  • Swimming pool
  • Car park
  • Restaurant
  • Wheelchair accessible hotel
  • Well-being
  • Air conditioning
  • Wi-Fi
  • Breakfast
  • Bar
  • Meeting rooms
Catering services
  • 2 Restaurants
  • 2 Bars
  • Breakfast
    • Breakfast à la carte Additional charge
  • Room service
    • Cold snacks
    • Hot meals
Meetings/Events
  • 6 Meeting rooms
  • Business Center
    • Business center with support staff
    • Self service business center
Accessibility
  • Wheelchair accessible hotel
Hotel Services And Equipments
  • Hotel informations
    • 418 rooms
    • 305 rooms for people with reduced mobility
    • No family room
    • 29 connecting rooms
    • 70 non-smoking rooms
    • 37 floors
  • Languages spoken at the hotel
    • Chinese Mandarin
    • Japanese
    • English
    • Vietnamese
    • Korean
  • Lounge
    • Waiting area or lounge
    • Executive Lounge
  • Laundry / Valet Services
    • Dry cleaning / Ironing
  • Wi-Fi
    • High speed transmission line
    • WiFi in the communal areas
    • High Speed WiFi
    • WiFi at the hotel
    • High Speed internet
  • Air conditioning
    • Air Conditioning
  • Reduced mobility Facilities
  • Check In & Check-out facilities
    • Late Checkout
    • Express check-out
    • Express check-in
  • Luggage storage
    • Luggage storage
  • Porter
    • Porter
  • Concierge
    • Concierge
  • Safe deposit box at reception
    • Safe deposit box at reception
  • Currency exchange
    • Currency exchange
Access to property
  • Public outdoor parking(ocassion)
    • Near the property
    • 20 parking spaces
    • Public
    • Parking with security service
  • Private indoor parking
    • On site
    • 10 parking spaces
    • Private
    • Parking opened 24/7
    • Parking with security service
  • Private outdoor parking
    • On site
    • No parking space
    • Private
    • Parking opened 24/7
    • Parking with security service
Well-being
  • Splash Pool
    • Outside
    • On site
  • Inbalance Fitness center Currently unavailable
    • On site
    • Jacuzzi/Whirlpool bath
    • Sauna room
Boutiques/shopping
  • Gift shop/newspaper shop
Family
  • Services for children
    • Childrens Club for 3 to 6 years
    • Childrens Club for 0 to 3 years
    • Childrens Club for 4 to 6 years
    • Play area

Our accommodation(s)

Regardless of one's reasons to visit, whether leisure or business, we are confident that our excellent amenities and open-concept rooms will suit everyone's needs. Modern and spacious, all rooms at the Novotel Danang Premier Han River are specially designed with comfort in mind.

Your meetings and events

Our meeting rooms

  • Number of meeting rooms: 6

  • Maximum size: 475

  • Maximum capacity: 526 people

  • Maximum banquet capacity: 280 people

Find out more

Our guest reviews for
Novotel Danang Premier Han River

100% genuine reviews from our guests

Find out more

ALL Rating 4.4/5

5,580 reviews

TripAdvisor Rating 5.0/5

3,339 reviews

2021 TripAdvisor Certificate of Excellence
Certificate of excellence 2021

Well located, good stay and services

Customer review rating 4.5/5

Freddy R. S. Business - 21/06/2021 Confirmed reviews ALL

Friendly staff, good services, good location

Dear Mr. Richard S. Freddy, We very much appreciate your comments regarding your stay at the Novotel Danang Premier Han River. Thank you very much for your nice words for our " good service", "well located", especially our Receptionist team. Rest assured that the compliments will reach the whole team to keep them motivated in maintaining the quality service due to you. Once again, thank you so much for your feedback and we wish you Have a pleasant day! Sincerely, Kate Nguyen (Ms.) Guest Experience Manager

worth to stay

Customer review rating 4.5/5

Luu N. Business - 03/06/2021 Confirmed reviews ALL

Hotel is clean, staffs are enthusiasm, well located, good service, however, I'm not really satisfied on taste ò food

Xin Chào Ms. Lưu, We very much appreciate your comments regarding your stay at the Novotel Danang Premier Han River. We are so happy to learn that you were satisfied with our hotel & services. Regarding your feedback about our food, I have shared your comment to our Executive Chef and Management team who will look at that point seriously and change accordingly. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

good location and service

Customer review rating 4.0/5

James Friends - 08/05/2021 Confirmed reviews ALL

FO was kind and helpful, welcome drink list was good, room upgrade did not catch the eye this time, club benefit for evening cocktail was not as good as before, but generally the food still has its quality. pool and gym well maintained with good condition as always.

Dear Mr. James, Thank you so much for taking the time to tell us your experience with regard to your current stay at the Novotel Danang Premier Han River. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. In the meantime, your feedbacks with respect to evening cocktail for member has been well noted. After knowing your concern, I have already shared with our Food and Beverage Manager for consideration and improvement in the future. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Ms. Dung Phan Guest Experience Manager

Truly a "Premier" edition of Novotel

Customer review rating 5.0/5

Hughl Business - 07/05/2021 Confirmed reviews ALL

Worthy of being designated a "Premier" edition of Novotel and here's why, -Outstanding location along the best stretch of the Han river in downtown. -Front desk receptionists are very helpful - notably Ms. Nga - The room layout is both functional and aesthetically pleasing. The corner suite I booked showcases 180 degree city and river view. The room smells good. -Cocktail time and breakfast food fair better on average than those offered at comparable hotels. -Gym, sauna, and infinity pool are well kept and on a floor with stunning city and river views I will be back here again!

Dear Mr. Hugh L, I would personally love to express my sincere thanks to you for taking the time to share your experience with regard to your current stay at Novotel Danang Premier Han River. It would be highly thankful for your detailed review, it certainly paints a vivid picture of your experience with us for all of the readers to enjoy! We are so happy to learn that you have had a wonderful stay and satisfied with our hotel customer services, room’s layout, the delicious food and our exceptional Front Desk staffs. Thank you for mentioning Mrs.Nga, our Front Office Manager, who did a wonderful job taking extra care of you during your stay with us. Your comments have been passed onto her and she is greatly appreciated. Thank you again for sharing your experience, and we very much look forward to welcoming you back to our Novotel Danang Premier Han River soonest! Sincerely yours, Ms. Dung Phan Guest Experience Manager

Good stay

Customer review rating 4.0/5

Rubie T. Families - 27/04/2021 Confirmed reviews ALL

Guards 9/10 Reception staffs 10/10 The cleanliness level of the whole hotel 10/10 Hotel room 9/10 (I extremely love the TV, it has all types of music, TV channels, movies, etc. I feel like the options that the TV offers can satisfy any customer's taste) Staffs that clean the hotel room 10/10 Restaurant staffs 10/10 Restaurant food 7/10 Breakfast buffet staffs 9/10 Breakfast buffet food 8/10 Tea at both restaurant and breakfast buffet 3/10 Pool 9/10 (I was just a lil disappointed that the pool was only 1m4) Gym 10/10 Spa 10/10

Dear Ms. Ruble T., I would personally like to thank you for taking the time to communicate your valuable feedback to us following your recent stay at Novotel Danang Premier Han River. We are so happy to learn that you have had a wonderful stay and enjoyed our hotel's services, staffs as well as facilities of the hotel. Your compliment is such a great encouragement to all of our staffs as we always strive our best to bring the customer the best service as we can. In the meantime, your feedbacks in relation to food presentation and tea quality has been well noted. After knowing your concern, I have communicated with our Food& Beverage team and please rest assured that the necessary actions shall be taken to prevent future occurrence. It is with deep regret that this matter has somehow affects to your stay experience and we would take the opportunity to sincerely apologize for this inconvenience. Once again, thank you so much for your detailed feedbacks and we hope to have a chance to welcome you back in the near future. Sincerely, Ms. Dung Phan Guest Experience Manager

Good location and great room

Customer review rating 5.0/5

Keihoon A. Friends - 27/04/2021 Confirmed reviews ALL

Everything was great to stay here.

Dear Mr. KeiHoon A., Thank you so much for taking the time to tell us your experience with regard to your current stay at Novotel Danang Premier Han River. We are so happy to learn that you have had a great stay and enjoyed our hotel's services. I will share your comments with our team. I am sure that this feedback will serve as A. encouragement to all of our staff as we strive to continuously improve the quality of our services. In the meantime, your feedbacks on the food option and refilled services have been well noted. It was with deep regret that this matter has somehow affects to your experience and we would sincerely apology for this inconvenience. After knowing your concern, I have communicated with our Food & Beverage as well as kitchen team for better improvement and preventing the future occurrence. Thank you again for sharing your experience, and we very much look forward to welcoming you back to our Novotel Danang Premier Han River soonest! Sincerely, Ms. Dung Phan Guest Experience Manager

Excellent stay at the heart of the city

Customer review rating 3.5/5

T C. Couples - 20/04/2021 Confirmed reviews ALL

Nice stay as always, the hotel service and staff is excellent. Breakfast need to be improved as we don't have much choice.

Dear Mr. C. Ba Trung, Thank you so much for taking the time to tell us your experience with regard to your current stay at Novotel Danang Premier Han River. We are so happy to learn that you have had an excellent stay and enjoyed the hotel's services especially our staffs. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. In the meantime, your comments with respect to breakfast diversity has been well noted. I will share your feedbacks with our Food & Beverage team and try to adjust accordingly. We also would love to express our sincere apology for inconvenience caused due to Health declaration process at the hotel and would seek for your kind understanding since the hotel is requested to submit Health Declaration Form by hard copy to Danang Local Police. Thank you again for sharing your experience, and we hope to have a another chance to better serve you in the future. Sincerely, Ms. Dung Phan Guest Experience Manager
Customer review rating 2.5/5

Jeffrey C. Business - 16/04/2021 Confirmed reviews ALL

New, comfort

Dear Mr. Jeffrey C., Thank you for taking the time to tell us about your experience at the Novotel Danang Premier Han River. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. Regarding your booking booked through Travel Agent for your stay in April 2021, we're regret that we couldn't apply your benefit of Accor Loyalty card due to it is policy for eligible/non eligible stay from Accor Group. Therefore, please book directly with us or our Accorhotels.com web in the future so that we can apply full benefit for you accordingly ( earning point and other benefit follow our Loyalty program). At Novotel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, The Hotel Management.

Great location for business and very helpful staff

Customer review rating 5.0/5

Mark Business - 15/04/2021 Confirmed reviews ALL

this is a great location if you are in Danang on business and the staff here are very friendly and helpful - booking was also seamless and hassle free

Dear Mr. Mark R., Thank you so much for taking the time to tell us your experience with respect to your current stay at Novotel Danang Premier Han River. We are so happy to learn that you have satisfied with the hotel location, check in & check out process and especially friendly services and helpful staffs of our hotel. Your compliment is such a great encouragement to all of our staffs as we always strive our best to bring the customer the best service as we can. Thank you again for sharing your experience. Please let us know when you are ready for your next travel to Danang from Ho Chi Minh either leisure or business trip. We are looking forward to welcoming you back at the soonest. Yours Sincerely, Ms. Dung Phan Guest Experience Manager

good stay !

Customer review rating 4.5/5

Phạm X. D. {. Business - 14/04/2021 Confirmed reviews ALL

satiisfied!

Dear Mr. P. Xuan Dung, Thank you so much for taking the time to tell us your experience with respect to your current stay at Novotel Danang Premier Han River. We are so delighted to learn that you have had a good stay and satisfied with the hotel and friendly services from our staff especially Ms Quyen our Food and Beverage Team. Your compliment is such a great encouragement to all of our staffs as we always strive our best to bring the customer the best service as we can. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Yours Sincerely, Ms. Dung Phan Guest Experience Manager

Good stay

Customer review rating 5.0/5

V. M. D. Business - 13/04/2021 Confirmed reviews ALL

My stay at Novotel Danang was short (one night) but very pleasant. I like the hotel in all ways, including location, service, room design and comfort. Look forward to coming back. D.

Dear Mr. V. Minh D., Thank you so much for taking the time to share your feedbacks with respect to your current stay at Novotel Danang Premier Han River. We are so happy to learn that you was satisfied with our hotel's location, room design, and especially our services. Your compliment is such a great encouragement to all of our staffs as we always strive our best to bring the customer the best service as we can. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely Yours, Hotel Management

Super comfortable stay

Customer review rating 5.0/5

Ashish D. Families - 13/04/2021 Confirmed reviews ALL

Excellent location ! means you are 10 minutes away from any place in Danang. Room we stayed in had super view of Han River and 2 bridges- looks WoW during night when bridges light up ! rooms are in excellent condition and clean ...

Dear Mr. Ashish D., Thank you so much for taking the time to tell us your experience with respect to your current stay at the Novotel Danang Premier Han River. We are so delighted to learn that you have had a comfortable stay and enjoyed our hotel's location, room view and especially the room's condition. Your compliment is such a great encouragement to all of our staffs as we always strive our best to bring the customer the best service as we can. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely Yours, Hotel Management

Excellent choice for enjoying the city

TripAdvisor rating 4.0/5

GoPlaces44550092784 08/04/2021 TripAdvisor review

Excellent location for enjoying the city. Superb view of the city at night. Nice and very functional rooms, Good service despite covid situation and limited number of guests. A place to come back for sure.

Dear Mr./Ms.GoPlaces44550092784, Thank you so much for taking the time to tell us your experience with respect to your current stay at Novotel Danang Premier Han River and for your recommendation of our hotel to other travelers. We are so happy to learn that you was satisfied with the hotel location, room's functions and especially our hotel's services. Your compliment is such a great encouragement to all of our staffs as we always strive our best to bring the customer the best service as we can. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Your sincerely, Ms. Dung Phan Guest Experience Manager

Terrible Breakfast

TripAdvisor rating 3.0/5

Dream05858229528 23/12/2020 TripAdvisor review

I have been Novotel Da Nang sevreal times before. However this time is very disappointment. When I had a breakfast, I ordered 'Bun Bo Hue' and chef served this food to my table. I found mysterious 'one thing', and I catched that it is 'cooked bug(exactly Fly). I called mater chef and complain this matter, and, after that I also claimed this issue to front desk. But, Breakfast dining still serve this menu(Even 'bug' was found cooked bun bo Hue soup), and front desk also any other feedback for me. Finally when I check out this hotel, I ask again to front desk. 'Why this issue happen, and why any other person don't explain this matter ?' but front desk also do not want to take a responsibility, just ask me again 'F&B team didn't reply yet? If you want call them, now call F&B team manager' I rejected their request and check out immediately. I have lots of experience at Accor chain hotel, but never happen kinds of this issue. FLY into soup.. Novotel is not street food bar..and not 1 star hotel. Please explain me route cause and counter measure.

Dear Mr. Kang, Xin chào! Thank you so much for taking the time to share your feedback with regards to your recent stay at Novotel Danang Premier Han River. I am sorry that your experience did not meet your expectations, please allow me to express my sincerest apologies. It was with deep regret that you have badly experienced with the way our Food and Beverage and Front Office team handled your feedback. Guest’s feedbacks shall be shared to higher management of the hotel so that we could know and address it immediately. Actually, this incident has not happened at our hotel before since we have strict food safety policies in place. After knowing your feedback on Trip advisor, I have communicated this issue with the entire Food and Beverage and Front Office team and rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. Our General Manager and Director of Food & Beverage would be more than happy to meet you in person during your next visit and ensure that your visit would be the perfect one. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Ms. Dung Phan Guest Experience Manager

average stay

TripAdvisor rating 4.0/5

QNgNg Business - 08/10/2020 TripAdvisor review

neither of my pre-arrival requests were properly addressed/ satisfied. Staff members were generally nice but professional level was not up to the standard. Poor welcome amenities. Food didnt meet my expectation.

Dear Mr/Ms Ngoc N, Thank you for taking the time to tell us about your experience at the Novotel Danang Premier Han River. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Novotel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. I will communicate all your feedbacks to our team members please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. Novotel Hotel Rooms have just been reopened from after a long period of Lockdown and the new Breakfast Menu by our New hired Master Chef has also be launched. With the new changes, we believe that the guest's experience will be significantly enhanced and satisfied. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future.

Limited Power Supply Socket in the room (2903)

TripAdvisor rating 5.0/5

geraldho2020 Business - 11/06/2020 TripAdvisor review

I appreciate very much my room (2903) was upgraded but what surprised me was that the working table do not have an electrical supply Socket. When my computer battery runs out I have to stop working. In fact the whole room do not have electrical supply socket except at the coffee machine. That place is too small for working with computer.

lovely service, unforgettable experience

TripAdvisor rating 5.0/5

Pui Pui S 24/01/2020 TripAdvisor review

My family has decided to stay in the two bedroom suite for three nights to celebrate their birthday in danang. The view is stunning with the spacious balcony, it is service apartment like including 2 room toilet and 1 washroom in living area. The service is incredible, as the trip mainly celebrates my parents birthday, a decent cake with some hams and cheese are prepared nicely. And some daily tea serving, very caring service and I would like to thank you everyone from the hotel for their hospitality. And we have breakfast included as well in square restaurant, food is alright, variety is satisfying yet the taste is fine, not really impressive, the music is cool though along with the great morning view!

Dear Mr./Ms.Pui Pui S, I would personally like to thank you for taking the time to communicate your valuable feedback to us following your recent stay at Novotel Danang Premier Han River. Thank you for your detailed review, it certainly paints a vivid picture of your experience with us for all of the readers to enjoy! Thank you for your compliment about our view, our service on your birthday and also our food. I have just passed my thanks to all the team who did a wonderful job to bring you the most lovely service and unforgettable experience . They are so much happy to receive your feedback . Our service is what truly separates us from the rest of the pack! I was pleased to read you enjoyed your stay and may I take this opportunity to thank you again for staying with us. We hope to have more chance to celebrate your special occasion in our hotel! Yours sincerely, Hotel management

Good choice to stay again

TripAdvisor rating 4.0/5

Trip740849 Couples - 20/01/2020 TripAdvisor review

This is my first stay at Novotel Danang and i would say, average upon check in though i was at executive floor, i am impressed however by the Assistant Manager Miss LOAN as she been very helpful and i appreciate her professionalism and hospitality during our stay; she is the right example to show how you should be taken care of even other members of the hotel were not able to help; in short though these were small issues but she has shown how to serve clients the best she could. I shall be back to this hotel if i come back to Danang in future. Thank you, Loan.

Dear Mr./ Ms.Trip740849, We very much appreciate your kindly words regarding your stay at Novotel Danang Premier Han River. We are pleased to hear that you did enjoy our helpful service from Ms.Loan and we are also proud of what she tried to do to make your stay the most memorable one. We are very lucky to have her in our team and I have just given my thanks to her as she truly went above and beyond to ensure your service with the best experience. She’s excited to hear your feedback. Once again, thank you for sharing your experience. We look forward to welcoming you back soon. Sincerely, Hotel management.

Service Extraordinaire!

TripAdvisor rating 5.0/5

melvtc23 Family - 18/01/2020 TripAdvisor review

I rarely write a review, but this is definitely an exception. From the moment we were picked up from the airport, we felt very welcome. Everyone was helpful and friendly. The room had amazing view, the service was exceptional in every way especially at the lounge, and the breakfast very much exceeded expectation. By far, the best Novotel we have ever stayed with. Warmest regards to GM Christophe Pairaud and all the staff at the lounge. Can't wait to return!

Dear Mr./Ms.melvtc23, I would like to thank you for taking the time to communicate your valuable feedback to us following your recent stay at Novotel Danang Premier Han River. We are so much happy to received your compliment about the exceptional service and breakfast in our hotel which was exceeded your expectation. Thank you for mentioning Mr. Christophe Pairaud, our General Manager and staff at the lounge who did a warm welcome to you. Your comments have been passed onto our team and we are greatly appreciated. Our service is what truly separates us from the rest of the pack! I was pleased to read you enjoyed your stay and may I take this opportunity to thank you again for staying with us. We very much look forward to welcoming you back to Novotel Danang Premier Han River soon! Yours sincerely, Hotel management

Nice River View

TripAdvisor rating 5.0/5

Anthony H Business - 16/01/2020 TripAdvisor review

Great river view and food offered by the Novotel Hotel Danang. You can easy access to the hot spot tourist location. The famous CONG coffee shop only few steps away. Great gym facility and fantastic spa facility.

Dear Mr./Ms.Anthony H, We very much appreciate your comments regarding your stay at the Novotel Danang Premier Han River. We are pleased to hear that you satisfied with our location. Thus, it is definitely one of the things we are very proud of about our hotel. We are so lucky to have a property in the heart of Danang city and a very strategic location that brings our guests much more convenient. Once again, We truly appreciate your kind words about our staff and our location. It's definitely a boost for us every time we hear positive reviews such as this. Looking forward to welcoming you back. Your Sincerely, Hotel management

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