Dear Priyabrata N., Thank you for your exceptional review and for choosing Novotel Danang Premier Han River during your stay in Vietnam. We are truly honored to hear that your experience was among the best you have had in Vietnam. Your recognition of our service standards is especially meaningful, and we are delighted that our team was able to provide a level of hospitality that met your expectations. It is particularly rewarding to know that you found our service comparable to renowned Accor brands such as Pullman and Grand Mercure. Such praise is a tremendous encouragement to our entire team and inspires us to continue delivering memorable experiences to every guest. Thank you once again for your kind words and support. We sincerely look forward to welcoming you back to Novotel Danang Premier Han River for another outstanding stay in the near future. Warm regards, Nga TRAN (Ms.) Front Office Manager Novotel Danang Premier Han River

Dear H., Thank you very much for sharing your feedback. We are pleased to know that you appreciated our convenient location and the well-maintained condition of our premium rooms. Your kind words are greatly appreciated and encourage our team to continue maintaining the comfort and quality of our guest experience. We look forward to welcoming you back to Novotel Danang Premier Han River for another enjoyable stay. Warm regards, Tino Le (Mr.) - Duty Manager Novotel Danang Premier Han River

Dear Chin S. L., Thank you very much for sharing your feedback following your stay at Novotel Danang Premier Han River. We are pleased to know that you found our Concierge service very good and that the reservation matter was eventually resolved to your satisfaction. At the same time, we sincerely apologize for the initial disappointment and inconvenience caused by the handling of your booking request. We truly appreciate your patience and understanding while the matter was being addressed. Your feedback is valuable to us, and we will continue working to ensure a smoother and more seamless experience from the very beginning. We hope to have the pleasure of welcoming you back for another comfortable stay. Warm regards, Tino Le (Mr.) - Duty Manager Novotel Danang Premier Han River

Dear Hyun W. K. Thank you for taking the time to share your detailed feedback regarding your recent stay at Novotel Danang Premier Han River. We are pleased to learn that you were satisfied with our breakfast, convenient location, spacious room, and hotel amenities. However, we are truly sorry that your overall experience was negatively impacted by the issue concerning the missing Samsung earbuds after your departure. We understand how frustrating and concerning this situation must have been, especially when the tracking information indicated that the device was located at the hotel. We take all lost-and-found matters very seriously, and we regret that our investigation did not meet your expectations. Your comments have been shared with the relevant departments for further review so that we can improve our procedures and communication in handling such cases. While we appreciate your recognition of several positive aspects of the hotel, we sincerely regret that we fell short of delivering the level of hospitality you expected. Thank you again for bringing these matters to our attention. We hope to have the opportunity to regain your trust and provide you with a much better experience in the future. Warm regards, Nga TRAN (Ms.) Front Office Manager Novotel Danang Premier Han River

Dear Yun S. C., Thank you from the bottom of our hearts for sharing such a detailed and heartfelt review of your birthday stay at Novotel Danang Premier Han River. We are truly delighted to know that your experience was exceptional from the moment you arrived in Da Nang. We are especially pleased that our airport transfer, Gold Member recognition, Premier Lounge check-in, and complimentary upgrade to the Executive Corner Suite helped make your arrival and stay feel extra special. A very special thank you for recognizing Rosa. We are so happy that her thoughtful arrangements, exclusive privileges, and birthday cake added a memorable touch to your celebration. We will certainly share your kind words with her. It is also wonderful to hear that you enjoyed the thoughtful details of our nightly turndown service, as well as the breakfast, Premier Lounge, Spa, and bar. Your recognition of our team's attentive service across the hotel is a great encouragement to all of us. We hope to have the pleasure of welcoming you back to Da Nang for another memorable celebration in the future. Warm regards, Tino Le (Mr.) - Duty Manager Novotel Danang Premier Han River

Dear Junmin S., Thank you so much for sharing such a warm and detailed review. We are truly delighted to know that you had a wonderful anniversary stay with us and that our convenient location, comfortable room, beautiful Han River views, and attentive service helped make this special trip even more memorable. We are especially pleased that you enjoyed your experience at the Premier Lounge on the 29th floor. Your kind words about the team’s warmth, attentiveness, and professionalism are greatly appreciated, and we will certainly share your compliments with them. We are also happy that you enjoyed the warm welcome and welcome tea at check-in, as well as our turndown service, which allowed you to return to a comfortable room and relax after a day out. It is wonderful to hear that you found the room, towels, and bed linens clean and well maintained. Thank you as well for recommending our Premier Lounge to other guests—we truly appreciate your confidence in us. Most importantly, thank you for choosing Novotel Danang Premier Han River for your anniversary celebration. We look forward to welcoming you and your loved one back to Da Nang and making your next stay just as special. Warm regards, Tino Le (Mr.) - Duty Manager Novotel Danang Premier Han River

Dear Thi N. A. N., Thank you very much for your wonderful feedback. We are truly pleased to know that you appreciated the environment and service at Novotel Danang Premier Han River and felt that they met the standards you expected. Your recognition is a great encouragement to our entire team and motivates us to continue delivering thoughtful and consistent hospitality. We look forward to welcoming you back to Da Nang for another memorable stay. Warm regards, Tino Le (Mr.) - Duty Manager Novotel Danang Premier Han River

Dear Hoang L. N., Thank you very much for your kind feedback. We are pleased to know that you enjoyed our convenient location and the beautiful river views from the hotel. We truly appreciate your support and look forward to welcoming you back to Novotel Danang Premier Han River for another enjoyable stay. Warm regards, Tino Le (Mr.) - Duty Manager Novotel Danang Premier Han River

Dear Mi H. K. Thank you so much for your detailed and heartfelt review. We are truly delighted to hear that your stay at Novotel Danang Premier Han River was filled with wonderful experiences from check-in to check-out, and that you left extremely satisfied. It means a great deal to us that every staff member you encountered was friendly, attentive, and quick to understand your needs. We are especially grateful for your kind words about Ms. Thao, our Duty Manager. As this was your first visit to Vietnam, we are so pleased that she was able to create such a warm and positive first impression of both Novotel and the country. Your sincere appreciation will be shared with her. We are equally touched by your recognition of Kevin from Concierge. Your description of his excellent sense of hospitality, his ability to anticipate needs, and the thoughtful way he informed you about the special Ba Na Hills WOW Pass discount for guests aged 18–25 is wonderful to hear. The fact that he went one step further, and that even a short conversation at check-out left you feeling his genuine care, is exactly the kind of service we strive for. We will make sure Kevin knows how much of an impression he made and that you consider him a great asset to Novotel. Thank you once again for choosing us for your first trip to Vietnam and for taking the time to share such meaningful feedback. Knowing that you will definitely return to Novotel Danang Premier Han River because of Kevin, Ms. Thao, and the whole team is the highest compliment we could receive. We look forward to welcoming you back and creating more special memories together. Warm regards, Nga TRAN (Ms.) Front Office Manager Novotel Danang Premier Han River

Dear Isabel A. R., Thank you very much for your kind feedback. We are pleased to know that you had a comfortable stay and enjoyed our convenient location. We truly appreciate your support and look forward to welcoming you back to Novotel Danang Premier Han River for another pleasant stay. Warm regards, Tino Le (Mr.) - Duty Manager Novotel Danang Premier Han River

Dear Puat S. T. Thank you for taking the time to share your feedback following your stay at Novotel Da Nang Premier Han River. We are delighted to hear that you found our hotel comfortable, clean, and well-equipped with facilities that enhanced your stay. We are especially pleased to know that you had a great experience with our Executive Lounge team. Your special recognition of Ms. Kile is truly appreciated, and we will be sure to share your kind comments with her. She will be delighted to know that her service helped make your stay even more enjoyable. Thank you once again for choosing Novotel Da Nang Premier Han River. We look forward to welcoming you back for another memorable experience in the near future. Warm regards, Nga TRAN (Ms.) Front Office Manager Novotel Danang Premier Han River

Dear Mayukh V. Thank you so much for your kind message and for taking the time to share your feedback. We are delighted to hear that your stay at Novotel Danang Premier Han River was so comfortable, that you enjoyed the room as well as the gym and swimming pool, and that our breakfast team made you feel welcome with their sweet and friendly service. It was our pleasure to arrange the birthday cake for your wife, and we are very happy to know that it was delicious and helped make the occasion special. Moments like these are what we love creating for our guests. Thank you once again for choosing us and for allowing us to be part of such a memorable stay. We truly look forward to welcoming you both back to Da Nang in the future. Warm regards, Nga TRAN (Ms.) Front Office Manager Novotel Danang Premier Han River

Dear Kihyun K., Thank you for sharing your feedback. We sincerely apologize that the condition of your room and bathroom did not meet the standards you expected during your stay. We are particularly sorry to hear that ants were found in the room on several occasions. We take your comments regarding pest control and bathroom cleanliness, especially the presence of mold, very seriously. Your feedback has been shared with our Housekeeping and Engineering teams for immediate review and appropriate follow-up to ensure these concerns are properly addressed. We truly appreciate you bringing these matters to our attention, and we hope to have the opportunity to provide you with a cleaner, more comfortable, and more pleasant experience on your next visit. Warm regards, Tino Le (Mr.) - Duty Manager Novotel Danang Premier Han River

Dear Ms D. Thi M. T., Thank you for taking the time to share your feedback following your stay at Novotel Danang Premier Han River. We sincerely apologize for any inconvenience regarding the VAT invoice. Your comments have been shared with the Front Office and Accounting teams so that we can further streamline the process of providing additional invoice copies when needed. Thank you once again for bringing this to our attention. We hope to welcome you back and provide an even smoother experience in the future. Warm regards, Nga TRAN (Ms.) Front Office Manager Novotel Danang Premier Han River

Dear Mr. S., Xin chào! Thank you for choosing Novotel Danang Premier Han River and for sharing your wonderful feedback following your recent stay with us. We are delighted to learn that you had such an enjoyable experience and that our hotel provided the comfort and relaxation you were looking for during your visit to Da Nang. It is especially rewarding to know that your accommodation offered a memorable stay with its comfort and beautiful views overlooking the Han River. We are also pleased that you had the opportunity to enjoy our recreational facilities, including the fitness center, swimming pool, and spa. Creating a well-rounded and relaxing experience for our guests is one of our priorities, and we are thrilled that these amenities contributed positively to your stay. Your kind comments regarding the spa experience, particularly your wife's enjoyment of the treatment, will be gladly shared with our spa team as recognition of their dedication and care. As a valued ALL Diamond Member, we sincerely appreciate your loyalty and continued trust in Accor. It is always a pleasure to welcome our loyal members, and your recognition motivates our team to continue delivering exceptional hospitality. Thank you once again for your recommendation and for choosing Novotel Danang Premier Han River. We look forward to welcoming you and your wife back for another memorable stay in the near future. Best Regards, Thao Nguyen (Ms.) - Duty Manager Novotel Danang Premier Han River

Dear Yeet F. Y., Thank you for taking the time to share your detailed feedback following your stay at Novotel Danang Premier Han River. We are pleased to hear that you found the hotel well located and the premises clean. However, we sincerely apologize for the confusion and inconvenience caused by the online check-in process. Your comments have been shared with our Front Office and reservations teams so that we can review and improve the clarity of our online check-in communications, particularly regarding room availability and early arrival expectations. Thank you once again for bringing this matter to our attention. We hope to have the opportunity to welcome you back and provide a smoother experience in the future. Warm regards, Nga TRAN (Ms.) Front Office Manager Novotel Danang Premier Han River

Dear Hui M. T., Thank you very much for your kind review and for sharing that you were very happy with your stay experience and the service at Novotel Danang Premier Han River. We are delighted to hear that you found the stay comfortable, our staff efficient and friendly, and the rooms clean, neat, and well equipped. It is also wonderful to know that you appreciated the clean beds and bathrooms, the well-provided toiletries, the use of glass bottles, and the option to choose whether or not to have the sheets changed. Thank you once again for choosing us and for taking the time to leave such positive feedback. We look forward to welcoming you back to Da Nang in the future. Warm regards, Nga TRAN (Ms.) Front Office Manager Novotel Danang Premier Han River

Dear Sharyn E. B., Thank you very much for your wonderful feedback following your stay at Novotel Danang Premier Han River. We are delighted to hear that you enjoyed the fabulous views while having a lovely lunch and watching the weather take hold. It is also wonderful to know that you found our Premier Lounge very good and that nothing was too much trouble for our team. We are especially pleased that everyone you came into contact with was wonderful, particularly the Premier Lounge staff and our duty manager with the “magic margarita making.” We will be sure to share your kind words with them – recognition like this truly motivates our team. Thank you once again for choosing us. We look forward to welcoming you back to Novotel Danang Premier Han River for another enjoyable stay by the river. Warm regards, Nga TRAN (Ms.) Front Office Manager Novotel Danang Premier Han River

Dear Chung Haan N., Thank you so much for sharing such a heartfelt and detailed review. We are truly pleased to know that Novotel Danang Premier Han River has become part of your good memories of Da Nang, and that you were impressed by the professional and caring service throughout the hotel. We are especially grateful for your kind recognition of Phuong (Kile) and the entire Premier Lounge team on the 29th floor. Hearing that you found your check-in the best you have experienced as a frequent traveler is an incredible compliment. Your words about their warmth, attentiveness, and genuine care will certainly be shared with Phuong and the team. We are also delighted that Khoa from our Concierge team made such a positive impression, and that you enjoyed the welcoming and attentive service at The Square Restaurant. It means a great deal to know that our teams across different departments worked together to make your stay special. Thank you once again for your wonderful support. We hope to have the pleasure of welcoming you back to Novotel Danang Premier Han River and creating many more good memories together. Warm regards, Tino Le (Mr.) - Duty Manager Novotel Danang Premier Han River