Mercure Maidstone Great Danes Hotel

We were very surprised by the friendly welcome and warmth by the staff,We will certainly stay again.It was a very relaxing stay over,We will definitely stay at the great danes again when we travel to france.

Having not stayed here for many decades now I was hoping for better. It didn’t start well at reception when asking about the offer of papers in a “privilege” room I was told .. “yeah but you gottta pay for them”! An hour or so later I found the booking confirmation which clearly said papers included with a privilege room. A second visit to reception produced a comment along the lines of “I don’t know anything about that” accompanied by a shrug of the shoulders. Not a good start. I was also surprised that there was no hotel services book in room therefore no info on health club, meal times, operation of coffee machine etc. Even the very basic hotels usually have these. A question on this produced the same line of not knowing anything about it! The room wasn’t anywhere near the standard suggested and was extremely tired and not particularly clean with dusty areas all over. Windows were old fashioned aluminium which meant they needed to be closed due to the A20 nearby. This meant they were dripping with condensation in the morning! One of the bedside light switches was broken and was fixed after reporting, unlike the toilet roll holder that was also broken buy never got fixed! The duvet supplied was far too warm for summer and I have no idea why the bed was so massive but it was quite comfortable. The bathroom was adequate, no more. All in all, I think that Premier Inn rooms are much better and an awful lot cheaper! On the good side... The young guy in bar was very helpful on many things, perhaps he should have been on reception? The restaurant food was good in the evening, breakfast simply OK. I just wish those waiting on wouldn't keep calling everyone 'guys'. Because the bar/lounge and restaurant were essentially the same room, the television on at one end does nothing for the restaurant guests apart from annoy them! But the Health club and were pool fine!

Very helpful staff who let us check in early as we arrived in the morning, going to Let's Rock Kent.. could not ask for more... though the room is a little dated the facilities are good and bed was so comfortable we made a note of the make and are going to try and find one :)

We stayed one night. The hotel was clean, and housekeeping had done a good job with linen, towels, and toiletries etc. The highlight of our stay was the food. We had a delightful and very tasty dinner followed by an excellent choice of breakfast the next morning, all cooked to perfection. I cannot stress how good the food was during in stay. The Chef on duty on the evening of 26th Aug should be commended for his presentation and the of quality of the food that left his kitchen. The only negative comment we have is the hotel is looking a little tired and urgently needs some TLC, before things go too far and are not recoverable. We should also mention how helpful, polite and welcoming all the staff were, a real credit to the Accor Group. We would book to stay again, and would certainly have dinner there in the future. Aug 2022 Peter & Jackie

We stayed here as part of a coach holiday, and this review has no reflection on the holiday just the hotel. On arrival there was no one to help with our case, my husband uses a wheelchair so we had to manage, not enough staff. As we entered the room my heart sank, there was stain of blood on the carpet and on the sheets. I ask straight away for them to be changed. The mattress however could not be changed it was stained be on belief I slept on top the quilt . I did not take any clothes out of my suitcase as the hanging space and dressing table was so sticky you could not place anything on them. There were stains on the walls and ceiling, the bathroom had not been cleaned there was hairs on floor and they were still there when we left. The first meal we had to preorder, so come dinner every one was served but they had run out of my choice so I had to have what was left. On the day we left they ran out of milk so no tea only black tea. I stayed in a lot of hotels this is not a 4 star not even a 3 star. Please think twice before staying here I was appalled.