Mercure Maidstone Great Danes Hotel

Mercure Maidstone Great Danes Hotel 4 estrelas

Classificação clientes Avis (Classificação ALL) 3.9/5 621 comentários

Hotel ALLSAFE. Aprovado

Mercure Maidstone Great Danes Hotel
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Descrição

Extras do hotel

  • An ALLSAFE Clifton Environmental certified hotel

  • 30 minutes by car to Bluewater shopping centre

  • In-house bar & restaurant serving British classics

  • 26 acres of private landscaped gardens

  • Feel Good Health Club with gym, sauna and pool

Nossas acomodações

All bedrooms feature an HD LED TV and complimentary high speed WiFi. In privilege and superior rooms you'll enjoy a Nespresso coffee machine, newspaper, robe and slippers.

Localização do hotel

Mercure Maidstone Great Danes Hotel

Hollingbourne, Nr Maidstone
ME17 1RE MAIDSTONE
United Kingdom

Fax: +44 161 388 0915

  • HOLLINGBOURNE:  HOLLINGBOURNE

  • Maidstone Bus Station: 

  • De avião

    LONDON GATWICK A 71,62 km / 44,5 milhas

  • De barco

    PORTS TO FRANCE A 57,94 km / 36 milhas

  • De trem

    HOLLINGBOURNE A 2,57 km / 1,6 milhas

  • De trem

    MAIDSTONE EAST A 7,24 km / 4,5 milhas

GPS:51.258732, 0.616822

Serviços de hotéis

Check-in a partir das - Check out até as

Em resumo
No local
  • Piscina
  • Estacionamento
  • Restaurante
  • Hotel com acesso para cadeira de rodas
  • Bem-estar
  • Wi-Fi
  • Café da manhã
  • Bar
  • Salas de reunião

The Bar & Brasserie

Come and sample traditional British and internationally inspired cuisine and a selection of fine wines to compliment your meal at The Bar & Brasserie. Enjoy a relaxed atmosphere whether you are sat in the bar area, or at your table.

Avaliações dos nossos hóspedes para
Mercure Maidstone Great Danes Hotel

Avaliações 100% certificadas de hóspedes que realmente se hospedaram conosco

Saiba mais

Classificação ALL  3.9/5  621 comentários

Classificação no TripAdvisor  3.5/5  1.573 comentários

Satisfactory But A Bit Tired

Classificação TripAdvisor 3.0/5

M8993EDamandar Avaliação certificada TripAdvisor

Stayed here on Saturday night while attending a birthday party on the premises. The room was supposedly a deluxe one but it was fairly small and a bit tatty the bathroom and the bath were particularly small. The whole place is ok but is in general need of a overhaul.

Just one comment

Classificação TripAdvisor 4.0/5

gilly22ash Avaliação certificada TripAdvisor

The room was lovely clean & tidy and the beds are comfortable i have just one observation i suffer from obstructive sleep apnoea and need to use a c-pap machine which needs to be by my bedside not all your rooms have plug points by the beds which means i need to bring an extension lead that trails across the room to the nearest point which if i need to get up at night potentially becomes a trip hazard. It would be useful to install plug points by the beds.

Absolute Shambles

Classificação TripAdvisor 1.0/5

ChrisLaw1810 Avaliação certificada TripAdvisor

So as a belated honeymoon trip I decided to treat my wife to a lovely lakeside view spa weekend(using the spa package deal) which we were both fully looking forward to. When we got checked in and went up to our room we looked out the window and could see a tree along with the bright pink mercure sign in the background and the loud sounds of ventilation fans which we believe are the kitchen fans. There was no lakeside view whatsoever. The carpet was stained. The only nice thing about the room was they had done some towels like swans and provided 2 small glass bottles (no bottle opener) of pepsi, 2 bags of crisp and 2 chocolate bars. To make matters worse I tripped over the carpet door bar which was not laid down properly. When we spoke to the receptionist and said we believe we were in the wrong room his response was "we left stuff in your room and shrugged off the fact that we weren't getting what we paid extra for. I told him that we were not going to pay the extra amount which he did in the end take off. We asked if we could be moved to a room with a better view like we had booked/pa He told us to speak to reception the next day to see if they have had any cancellations. When we spoke to reception the next day they did manage to move us to a slightly more appealing view. We then decided to check the pool out and I have to say I have not been in a more disgusting pool, I have never seen a pool that you cant see the bottom of the pool due to the dirt it was soo murky the same with the hot tub the dirty foam covered the hot tub. The paving in the courtyard was soo uneven my wife nearly fell over a couple of times out there. We had a 3 course meal included in our package but was not made aware that you could only have a very few select items and because we don't eat sea food or hummous or olives etc made for very slim pickings on the menu. Also, in our room there was this weird metal ring on the floor that my partner stubbed her toe on. All in all we were not impressed with our stay we felt that the 4 stars isn't representative of the quality and actually would say I have stayed in better 1/2 star places. I would like to say that I believe the gentleman we dealt with on the first night was the reception manager and if this is the case I believe he is in the wrong position because he did not make any attempt to resolve our unhappiness, however the lady the next day Chelsee was lovely she really did try to help however, still not enough to resolve our complain

Good Overall Resting Place Dog Friendly

Classificação TripAdvisor 5.0/5

Elijah S Avaliação certificada TripAdvisor

We stayed here for two nights with our Westie, Rooms were more than adequate, tried the Spa as well which was excellent Gosia managed to squeeze me in for a super massage. All staff were friendly and Covid aware and wore masks in the public areas, as we did. Breakfast was tasty and fresh. The grounds for walking the dog were well lit and plentiful. All in all a good stay. Will return. Only critism was that the pillows were a little bit hard for me but no worries.

Very happy

Classificação TripAdvisor 5.0/5

colleenpiper Avaliação certificada TripAdvisor

The room was lovely better than expected. The service was outstanding. The bath could of been abit bigger but that is not a complaint. The bed was very comfortable. Everyone was very friendly and helpful. Overall we really enjoyed ourselves.

An awful first impression

Classificação TripAdvisor 1.0/5

Russell T Negócios - Avaliação certificada TripAdvisor

The price was more than I wanted to spend but I was desperate to go swimming. My first impression when I was shown to my bedroom was that there was a smell akin to sick! I was horrified when I looked down at the carpet to see white powder everywhere. Plainly, something had occurred leading to shake and vac being applied but the Vac part had not happened. I was given a new room and two free drink alcohol (though no spirits)! It was too late to swim by then so I went the following evening at 6pm to find out half the pool had been cordoned off and the other half was quite busy so I gave up. There was wet paint notices in the foyer and I think the hotel was being used as a makeshift court as police cars were coming and going. The only plus was the nice lady Manager. Rooms are dated and tired unless you like shabby chic!

Standard rooms cramped and smaller than I would expect from a Mercure. The privilege rooms are much better.

Classificação TripAdvisor 4.0/5

Kenneth S Avaliação certificada TripAdvisor

I have recently used this hotel twice in September and January. On both occasions, management upgraded me to a privilege room, but in the case of my September stay, I arrived early in the small hours of the day booked. At this time, no privilege room was available, so I I had to either take a standard room, or wait up to 6 hours for someone to check out. However, they allowed me the early check in without extra charge. I observed that many clients criticise this hotel for being overheated. I have to agree with this, at least as far as the standard rooms are concerned. I believe that this hotel was built at a time when UK winters were much colder, and building techniqyus would have been geared towards heat conservation, especially as this hotel seems to cater for a large number of older infirm clients. The high room temperature in the standard rooms is likely to be a problem for computer users. HDDs do not like heat. The restaurant is very good, although I seem to remember that the service was a bit erratic during my September 2021 visit. If anything is wrong with your dinner or is service, make sure to make the staff aware of this. You will probably get a free glass of wine or some other concession. The hotel is very near to Leeds Castle, which I think is, or is very near to the birthplace of Anne Bolyn.

NYE Party Night

Classificação TripAdvisor 5.0/5

gary535 Avaliação certificada TripAdvisor

Great New Years Eve Party Night and with great food and brilliant service. Thank you for a wonderful time and the staff are a credit to the hotel chain. Looking forward to returning to the Great Danes next year 😄.

Mick and Denise en route

Classificação TripAdvisor 4.0/5

mickquincey Avaliação certificada TripAdvisor

A welcome stopover after being delayed by 4 hours with Eurotunnel. The bar food menu was very welcome as we arrived too late for the restaurant meal we had booked and paid for. The hotel kindly took that into account on our final bill.Our only complaint was the repeated problems with our room key card.

Relaxing weekend away

Classificação TripAdvisor 3.0/5

lycallanan Avaliação certificada TripAdvisor

This is a really lovely place to stay to get away from it all. The rooms are nice and clean, staff very friendly. We had a massage as part of the package but this can be booked separately and we would highly recommend. The swimming pool/jacuzzi/sauna were great. There was a large selection of breakfast including cereals/fresh fruit/cooked which you helped yourself to, however the cooked breakfast was ok if a little overcooked. Just a 20 minute walk into the nearest village (Hollingbourne). Leeds Castle is also a 20 minute walk (however do take torches, there is a path but it gets very dark). Will go back again though.

Great stay

Classificação TripAdvisor 5.0/5

Christopher B Avaliação certificada TripAdvisor

We spent a 2 night break at the hotel. Room was spotlessly clean although a little dated. Staff were very pleasent and helpful and nothing was too much trouble. Food was excellent and piping hot to the table. The sauna, jacuzzi and swimming pool were great and staff very helpful. We are going back for 2 nights in December it was so good.

Awful night Noise from the next room all night and nothing was done about it

Classificação TripAdvisor 1.0/5

tjak146 Avaliação certificada TripAdvisor

I and my partner booked a relax spa package to give ourselves a much need rest. My part a nurse with the Intensive care unit at a nhs trust planned to spoil her a little and felt a weekend away after 3 consecutive night shifts was a needed break. We arrived and were checked into our room. We went to bed after dinner only to be woken up at about 2am with so much noise coming from outside from a group that were talking, singing and chanting sport songs. Unknowing to me they have been checked in to the room next to our room. The noise continued into the room and this time they were shouting banging on the adjacent door between the room and drumming on whatever they could lay their hands on. Reported to the reception and nothing was done. I was left with a migraine and had no sleep all night This is my worst experience ever.

Could be oh so much more

Classificação TripAdvisor 2.0/5

Steve H Avaliação certificada TripAdvisor

Was trying to get away for a relaxing night whilst in between travelling visiting Leeds Castle. Unfortunately leisure facilities were not up to standard to be used as informed that changing rooms were to be shared by males and females. Large area of the hotel being used as a court facility so some no go areas. None of this was drawn to our attention at time of booking and or on checking in! To top it all, went to bed late (2am) with the intention of getting a good 8 hours, getting up at 10am and checking out by 11am. GREATER PLANS and all that were destroyed when a WINDOW CLEANER decided to start washing the rooms windows just after 8am! NOT HAPPY! Reported to reception and was advised manager would be made aware, FURTHER DISAPPOINTMENT as nothing heard off manager, NOT GOOD ENOUGH!

Dear Steve Thank you for posting your review and for getting in touch about the shortcomings during your stay. I am pleased we have corresponded separately and happy to report, that the improvement work in the leisure club has now been completed. Apologies again about the window cleaner. They work from the ground using a pole, but should never work on any guest windows before 10am. Thanks again for your patience. Best wishes Dominic

Exceeded expectations all-round.

Classificação TripAdvisor 5.0/5

AlwaysNearWalls Avaliação certificada TripAdvisor

We booked this hotel for an overnight close to the Channel Tunnel. I chose it primarily for its location and being part of the Accor chain which I trust. However, we were really pleasantly surprised. The rate and location were both excellent as we knew, but the pleasant surprise came from the grounds, the hotel itself, the food and the staff all of which exceeded expectations. Some guests were a bit noisy through the night, but it was a wedding party on a Friday night, so not totally unreasonable and it didn't go on too late. I would happily stay here again when travelling through the tunnel and have no hesitation recommending it.

Dear AlwaysNearWalls I am delighted that we exceeded your expectations in so many ways! Thank you for your review and comments which are very much appreciated. We are very well located for easy access to and from the Continent & look forward to welcoming you back. Yours sincerely Dominic

A Good Base to Explore Kent

Classificação TripAdvisor 4.0/5

Tom F Avaliação certificada TripAdvisor

Good location close to the motorway as we wanted to visit the Kent coast at Whitstable and the sandy beaches at Broadstairs and New Romney. Platinum room upgrade not available due to hotel being full, however our family room was set up with robes, drinks, etc. to provide some of the benefits of a privilege room. The room was basic, but had a great view over the gardens. Ate dinner here on 2 out of our 4 night stay and it was very good both times. Used the pool on a couple of occasions, which was fine for both a swim and some fun with family. The highlight of the hotel was the staff - all friendly and could not do enough for you to make the stay a really enjoyable one - reception, housekeeping, restaurant & bar and leisure facility - thanks!

Dear Tom Thank you for choosing to stay with us. I am pleased we were able to provide some additional comforts to recognise your Platinum status. Delighted you enjoyed the dinners with us and must thank you for your kind comments about the team who have worked tirelessly to keep everyone safe whilst providing a great service. Hope to see you back again to explore more of Kent in the future. Regards Dominic

Anniversary Stay

Classificação TripAdvisor 4.0/5

gingercat1 Avaliação certificada TripAdvisor

I was concerned about recent adverse reviews on TripAdvisor but I needn't have worried. The room was fine with a good view of the grounds. A fan was provided to make up for lack of aircon. Staff were most helpful and friendly. Restaurant service was fine as was food. Breakfast was also good. Pool was a welcome addition. We had mentioned it was our Anniversary and a bottle of prosecco was in our room upon arrival. A welcome sight after a tedious journey. All in all a most enjoyable stay

Dear gingercat Thank you very much for your positive review and congratulations again on your anniversary. We do our best to ensure every guest has a great experience and your comments are appreciated. Delighted you enjoyed the food & service & hope to see you back again soon. Best wishes Regards

Friendly no fuss stay

Classificação TripAdvisor 4.0/5

Amar9999 Negócios - Avaliação certificada TripAdvisor

Stayed 3 nights for business recently. Staff were very friendly and helpful. Rooms are fine and cleanliness is good (rooms are not cleaned during stay, but replacement towels, tea/coffee are provided). Due to Covid couldn't use the gym and ate in my room (no issues).

Dear Amar9999 Thank you very much for choosing to stay with us and for your review & comments. I am pleased to say that we are open for Al Fresco dining with a good menu. The Feel Good Health Club is also open to members & hotel guests during any essential stay. We hope to welcome you back soon. Best wishes Dominic

Clean, polite and made most welcome

Classificação TripAdvisor 4.0/5

michaelbJ2511OH Avaliação certificada TripAdvisor

Very sensible precautions under the pandemic circumstances. Food delivered to the room was very tasty and arrived hot: both the limited evening meal and breakfast. As the journey was 'essential', it was one less thing to worry about.

Dear michaelbJ2511OH Thank you for your review and comments, which are much appreciated. I am pleased you enjoyed the food & hope that we can all revert back to full service and to the full breakfast buffets of the past, as soon as it is safe to do so. Hope to see you back at a Mercure hotel again soon Regards Dominic

Work Related

Classificação TripAdvisor 4.0/5

tyr0nej0hn Negócios - Avaliação certificada TripAdvisor

The service is always good the only down side is the sports tv have been disconnected and very poor internet service It has got worse since Cov-19. The food menu could have more choices more so for customers who uses the hotel a lot.

Dear tyr0nej0hn Thank you for your review, I hope you are keeping safe and well. Your feedback is appreciated and your comments have been carefully noted & acted upon. The wifi should be back up to full strength and the chef is preparing daily specials with an emphasis on comfort food choices. We hope to see you back again soon. Best wishes meanwhile Regards Dominic

review

Classificação TripAdvisor 5.0/5

jimhiggins243 Avaliação certificada TripAdvisor

The covid rules mean that these are strange times at this hotel that we like very much, staff did all they could to help ,hoping the next visit will be in better times with the restaurent ansd bar open as normal

Dear jimhiggins243 Thank you for review and comments which are much appreciated. I am delighted to confirm that the Brasserie is open with full cooked breakfast available. Hope to see you back again soon Best wishes Dominic

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