The price was more than I wanted to spend but I was desperate to go swimming. My first impression when I was shown to my bedroom was that there was a smell akin to sick! I was horrified when I looked down at the carpet to see white powder everywhere. Plainly, something had occurred leading to shake and vac being applied but the Vac part had not happened. I was given a new room and two free drink alcohol (though no spirits)! It was too late to swim by then so I went the following evening at 6pm to find out half the pool had been cordoned off and the other half was quite busy so I gave up. There was wet paint notices in the foyer and I think the hotel was being used as a makeshift court as police cars were coming and going. The only plus was the nice lady Manager. Rooms are dated and tired unless you like shabby chic!

I have recently used this hotel twice in September and January. On both occasions, management upgraded me to a privilege room, but in the case of my September stay, I arrived early in the small hours of the day booked. At this time, no privilege room was available, so I I had to either take a standard room, or wait up to 6 hours for someone to check out. However, they allowed me the early check in without extra charge. I observed that many clients criticise this hotel for being overheated. I have to agree with this, at least as far as the standard rooms are concerned. I believe that this hotel was built at a time when UK winters were much colder, and building techniqyus would have been geared towards heat conservation, especially as this hotel seems to cater for a large number of older infirm clients. The high room temperature in the standard rooms is likely to be a problem for computer users. HDDs do not like heat. The restaurant is very good, although I seem to remember that the service was a bit erratic during my September 2021 visit. If anything is wrong with your dinner or is service, make sure to make the staff aware of this. You will probably get a free glass of wine or some other concession. The hotel is very near to Leeds Castle, which I think is, or is very near to the birthplace of Anne Bolyn.

Great New Years Eve Party Night and with great food and brilliant service. Thank you for a wonderful time and the staff are a credit to the hotel chain. Looking forward to returning to the Great Danes next year 😄.

A welcome stopover after being delayed by 4 hours with Eurotunnel. The bar food menu was very welcome as we arrived too late for the restaurant meal we had booked and paid for. The hotel kindly took that into account on our final bill.Our only complaint was the repeated problems with our room key card.

This is a really lovely place to stay to get away from it all. The rooms are nice and clean, staff very friendly. We had a massage as part of the package but this can be booked separately and we would highly recommend. The swimming pool/jacuzzi/sauna were great. There was a large selection of breakfast including cereals/fresh fruit/cooked which you helped yourself to, however the cooked breakfast was ok if a little overcooked. Just a 20 minute walk into the nearest village (Hollingbourne). Leeds Castle is also a 20 minute walk (however do take torches, there is a path but it gets very dark). Will go back again though.

We spent a 2 night break at the hotel. Room was spotlessly clean although a little dated. Staff were very pleasent and helpful and nothing was too much trouble. Food was excellent and piping hot to the table. The sauna, jacuzzi and swimming pool were great and staff very helpful. We are going back for 2 nights in December it was so good.

I and my partner booked a relax spa package to give ourselves a much need rest. My part a nurse with the Intensive care unit at a nhs trust planned to spoil her a little and felt a weekend away after 3 consecutive night shifts was a needed break. We arrived and were checked into our room. We went to bed after dinner only to be woken up at about 2am with so much noise coming from outside from a group that were talking, singing and chanting sport songs. Unknowing to me they have been checked in to the room next to our room. The noise continued into the room and this time they were shouting banging on the adjacent door between the room and drumming on whatever they could lay their hands on. Reported to the reception and nothing was done. I was left with a migraine and had no sleep all night This is my worst experience ever.

Was trying to get away for a relaxing night whilst in between travelling visiting Leeds Castle. Unfortunately leisure facilities were not up to standard to be used as informed that changing rooms were to be shared by males and females. Large area of the hotel being used as a court facility so some no go areas. None of this was drawn to our attention at time of booking and or on checking in! To top it all, went to bed late (2am) with the intention of getting a good 8 hours, getting up at 10am and checking out by 11am. GREATER PLANS and all that were destroyed when a WINDOW CLEANER decided to start washing the rooms windows just after 8am! NOT HAPPY! Reported to reception and was advised manager would be made aware, FURTHER DISAPPOINTMENT as nothing heard off manager, NOT GOOD ENOUGH!

We booked this hotel for an overnight close to the Channel Tunnel. I chose it primarily for its location and being part of the Accor chain which I trust. However, we were really pleasantly surprised. The rate and location were both excellent as we knew, but the pleasant surprise came from the grounds, the hotel itself, the food and the staff all of which exceeded expectations. Some guests were a bit noisy through the night, but it was a wedding party on a Friday night, so not totally unreasonable and it didn't go on too late. I would happily stay here again when travelling through the tunnel and have no hesitation recommending it.

Good location close to the motorway as we wanted to visit the Kent coast at Whitstable and the sandy beaches at Broadstairs and New Romney. Platinum room upgrade not available due to hotel being full, however our family room was set up with robes, drinks, etc. to provide some of the benefits of a privilege room. The room was basic, but had a great view over the gardens. Ate dinner here on 2 out of our 4 night stay and it was very good both times. Used the pool on a couple of occasions, which was fine for both a swim and some fun with family. The highlight of the hotel was the staff - all friendly and could not do enough for you to make the stay a really enjoyable one - reception, housekeeping, restaurant & bar and leisure facility - thanks!

I was concerned about recent adverse reviews on TripAdvisor but I needn't have worried. The room was fine with a good view of the grounds. A fan was provided to make up for lack of aircon. Staff were most helpful and friendly. Restaurant service was fine as was food. Breakfast was also good. Pool was a welcome addition. We had mentioned it was our Anniversary and a bottle of prosecco was in our room upon arrival. A welcome sight after a tedious journey. All in all a most enjoyable stay

Stayed 3 nights for business recently. Staff were very friendly and helpful. Rooms are fine and cleanliness is good (rooms are not cleaned during stay, but replacement towels, tea/coffee are provided). Due to Covid couldn't use the gym and ate in my room (no issues).

Very sensible precautions under the pandemic circumstances. Food delivered to the room was very tasty and arrived hot: both the limited evening meal and breakfast. As the journey was 'essential', it was one less thing to worry about.

The service is always good the only down side is the sports tv have been disconnected and very poor internet service It has got worse since Cov-19. The food menu could have more choices more so for customers who uses the hotel a lot.

The covid rules mean that these are strange times at this hotel that we like very much, staff did all they could to help ,hoping the next visit will be in better times with the restaurent ansd bar open as normal