ibis Londres Excel Docklands

ibis Londres Excel Docklands 3 estrelas

Classificação clientes Avis (Classificação ALL) 4.1/5 366 comentários

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Extras do hotel

  • WIFI grátis em todo o hotel

  • Compartilhamento de estacionamento com o Novotel London ExCeL por ordem de chegada. £18/24 H

  • A 2 min de caminhada do centro de convenções ExCeL e do teleférico Emirates p/ a O2 Arena

  • A 4 paradas do Docklands Light Railway para o Aeroporto da Cidade de Londres - 15 min

  • Restaurante Ibis London ExCeL e lanches 24 horas disponíveis

Este hotel participa do Planet 21 e atua em favor da Hospitalidade Positiva.

Hotel ALLSAFE. Aprovado

Localização do hotel

ibis Londres Excel Docklands

9 Western Gateway, Royal Victoria Dock
E16 1AB LONDRES
Reino Unido

  • By Bus Routes:  147/325

  • By subway:  JUBILEE LINE CANNING TOWN

  • CUSTOM HOUSE STATION:  DLR CUSTOM HOUSE

  • ROYAL VICTORIA STATION:  DLR ROYAL VICTORIA

  • De avião

    LONDON CITY AIRPORT A 3,7 km / 2,3 milhas

  • De avião

    LONDON GATWICK A 49,89 km / 31 milhas

  • De avião

    LONDON HEATHROW A 35,4 km / 22 milhas

  • De trem

    LONDRES WATERLOO A 11,26 km / 7 milhas

  • De trem

    WATERLOO A 11,26 km / 7 milhas

GPS:51.50756, 0.026393

Serviços de hotéis

Check-in a partir das - Check out até as

Em resumo
No local
  • Estacionamento
  • Restaurante
  • Hotel com acesso para cadeira de rodas
  • Wi-Fi
  • Café da manhã
  • Bar
Próximo da propriedade
  • Estacionamento

FOGG'S

Está com fome? Você não precisa sair do hotel: inspirado pelo espírito de aventura global, o menu do ibis London ExCeL Restaurant é abastecido pelos favoritos de todo mundo, desde saborosas pizzas e saladas até sopas aromáticas e alimentos reconfortantes.

Nossas acomodações

Convidativo, moderno e aconchegante, com uma cama confortável e um banheiro funcional. O quarto do Ibis possui tudo o que você precisa para uma estadia agradável.

Avaliações dos nossos hóspedes

Avaliações dos nossos hóspedes

Avaliações 100% certificadas de hóspedes que realmente se hospedaram conosco

Saiba mais

Classificação ALL  4.1/5  366 comentários

Classificação no TripAdvisor  4.0/5  2.533 comentários

Spur of the minute stay

Classificação TripAdvisor 5.0/5

janesF8087TO Couples - Avaliação certificada TripAdvisor

The price was good, a very warm welcome from the staff. The room was lovely, we had a good comfortable sleep, hot shower in the morning. Air conditioning as well. Then jumped on the Elizabeth line, so convenient.

Hey janesF8087TO, Thanks so much for sharing you experience! so nice to read you enjoyed our welcome. We would love to have you round again soon :) Kind regards, Aurelija Revuckaite Guest Experience Manager

Check in staff need to improve

Classificação TripAdvisor 4.0/5

Rachael S Avaliação certificada TripAdvisor

Stayed here overnight prior to an event at excel. Check in was a bit of a disaster, 3 individuals at check in (2 red t shirts, one light coloured shirt) the 2 individuals in red didn't really seem to have much of a clue between paper lists and online lists names didn't match so initially I was told no booking then man in shirt got involved and found my name within seconds of inputting it to computer. Got key and headed to room, no explanation of where to go, how to use lifts etc, but as a seasoned traveller didnt take long to work out. Room small but perfectly adequate for 1-2 people staying overnight. Air con seemed to be working in some capacity but certainly could do with being cooler at times. Bathroom more of a 'pod' which you step up into but toilet/shower/sink available so cant really argue. TV perfectly adequate for watching , dont think you can add chromecasts or anything but I didnt try so cant fully comment. Plenty of plugs round the room, was a cube to use for plugging in kettle and had some USB ports too so very handy. Hotel perfect for going to the excel, not close to much else except the airport and cable car. Would I use it again, probably just hope the check in people have learnt a bit more by then.

Hi Rachael, Thank you so much for sharing your experience with us. I am very saddened to read you had some trouble during your arrival and sincerely apologise for this on behalf of the team. As much as we hate to make excuses, we do have a very new team with us and they are doing their absolute best, so please be patient with us and we hope to see you back soon for more pleasantly memorable experience. Warm regards, Aurelija Revuckaite Guest Experience Manager

Very Poor Hotel & Bad Customer Service!

Classificação TripAdvisor 1.0/5

luceh649 Friends getaway - Avaliação certificada TripAdvisor

Booked a room at the Ibis docklands for a concert at the 02, arrived at 4pm the room was supposed to be ready at 3pm, unorganised and the hotel was dirty. The room was not ready until 5pm which made us late for our plans. I paid £258 upfront, asked for a refund as the room was so late, staff refused. Finally got to the room at 5pm, the room was dirty, the areas of the hotel leading to the rooms were dirty. Extremely poor value for money, refused to stay in the room & left, sent a complaint email and no response after over a week. Would not recommend this hotel! Poor service, dirty, unorganised and ruined our weekend away!

Hi luceh649, Thank you for sharing your feedback with us. I am extremely saddened to read that your experience was far from what our associates strive to provide. I have been assured that our General Manager has contacted you directly few days back and discussed the concerning points. I once again wish to assure you that we have processed the refund and take appropriate steps to avoid this in reoccurring in the future. Once again I apologise for all the inconvenience caused and we do hope you can give us another try in the future to show a true ibis spirit and passion for hospitality. Kind regards, Aurelija Revuckaite Guest Experience Manager

Bed Bugs - Badly bitten and hotel uncontactable to report

Classificação TripAdvisor 1.0/5

davib m Avaliação certificada TripAdvisor

I stayed in room 444 on 04 & 05 July. Badly bitten by bed bugs. Tried to contact the hotel by phone when I got home so they could clean the room and prevent other guests from suffering the same fate. Straight to 'hold' music, was on hold for ages, gave up. !!!

Hi Davib m, Thank you for your feedback and bringing this matter to our attention. I am extremely saddened and concerned to read about your experience with us- and cannot express my sympathy enough on this occasion. I wish to assure you that we have taken appropriate actions and this is being investigated by professionals who will take preventative actions as needed. I am also very sad to see you had difficulty getting through to our team via phone, this is definitely not normal, however on rear occasion we receive increased volume of calls which I believe had caused such a long wait for you to reach us. Please accept our sincere apologies for the inconvenience caused. Kind regards, Aurelija Revuckaite Guest Experience Manager

London visit

Classificação TripAdvisor 5.0/5

ScotSGold Avaliação certificada TripAdvisor

Nice and easy to find, only minutes from the DLR, Excel and not too far from the O2. The room was clean, tidy and had one of the best showers I’ve used in a hotel in ages; even mentioned it on check out!

Hi ScotSGold, Thanks so much for your loyalty and kind words! There is no feeling more amazing than receiving such positive feedback about our team, we shall be celebrating for this! Thank you thank you! Kind regards, Aurelija Revuckaite Guest Experience Manager

Em parceria com o TripAdvisor

Classificação dos usuários da internet

  • 345 comentários 8.9/10 Localização
  • 550 comentários 6.2/10 Quarto
  • 435 comentários 8/10 Serviço
  • 11 comentários 4.1/10 Wifi
  • 242 comentários 7/10 Limpeza
  • 174 comentários 6.3/10 Café da manhã
  • 113 comentários 4.3/10 Custo-Benefício
  • 46 comentários 3.5/10 Bar

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