Mercure Dartford Brands Hatch Hotel & Spa 4 estrelas
Classificação TripAdvisor 3.5/5 581 comentários
Hotel ALLSAFE. Aprovado
15 fully-equipped meeting rooms for up to 270+ guests
Motorsport-themed bar dedicated to Brands Hatch
Popular wedding and events venue
Leisure facilities including indoor swimming pool and gym
In-house bar & restaurant serving authentic local dishes
Brands Hatch
DA3 8PE DARTFORD
United Kingdom
LONDON CITY AIRPORT A 38,62 km / 24 milhas
SWANLEY A 4,7 km / 2,92 milhas
GPS:51.358815, 0.25235
Check-in a partir das - Check out até as
Enjoy a meal or drink in Genevieves Restaurant and motor sport themed bar, which overblook the legendary Brand Hatch Racing Circuit.
Come and along and enjoy from a selection of beers, refreshing drinks, snacks and light meals.
Located in the main reception area the Foyer bar is open until 22:00 daily, serving bar snacks and light meals throughout the day.
Themed in true Brands Hatch style, our atmospheric Racing Bar is available to unwind, catch up with friends and watch sports.
Our health club has four treatment rooms offering a range of treatments from pedicures to full body massages. Pre-booking is essential.
Our experienced team are here to look after you and ensure that there is great attention to detail. Our completely bespoke service enables you to create your special day the way you want it, from your red carpet welcome to your last dance.
Classic rooms include one double bed, TV, free unlimited WiFi, en suite bathroom with toiletries, a hairdryer, tea and coffee making facilties. Superior rooms include two single beds, TV, free unlimited WiFi, en suite bathroom with toiletries, hairdryer, tea and coffee making facilties.
Avaliações 100% certificadas de hóspedes que realmente se hospedaram conosco
Saiba maisClassificação TripAdvisor 2.0/5
stephenlesliec Avaliação certificada TripAdvisor
We had problems from the moment of arrival. We were greeted by a woman crying outside saying there was a fight about to “kick off” inside. Upon entry there was a very angry guest who had been accused of smoking in his room but he was strongly making his point that he hadn’t - so that wasn’t the hotels fault but just a little bit shocking. We got to our room to find the curtains grubby, the paint around the window frame coming off, mildew all around the window. A general stale smell in the room. The bathroom mirror lights were not working although, to be fair, someone came and fixed that quite promptly. The shower seal was not very good - more water on bathroom floor than anywhere else! To cap the miserable stay we had a faulty fire alarm go off at about 1.30 a.m. so we all had to congregate in the car part only to be advised that it was a false alarm and we could go back to bed but it could not be confirmed when the alarm will go off!! It did go off after about 10 minutes after returning to room. The staff were very courteous and as helpful as they could be.
Dear Guest, Thank you for your review. Please let me apologise for any inconvenience caused during your stay. We have investigated your room issues and are making the necessary corrections to improve the failings. Unfortunately the situation when you arrived could not be helped and the team dealt with it as quickly as they could. This was a very rare occurrence at the Hotel. Unfortunately the fire alarm went off and the team needed to make sure that it was safe to return. Our guests Health & Safety is our primary concern with incidents such as this. We would love you to return to the Hotel in the future so please contact me directly and I will look after your booking. Kind Regards Paul Murphy General Manager
Classificação TripAdvisor 1.0/5
Inspire35354225000 Avaliação certificada TripAdvisor
I booked 2 rooms for 2 nights. Our room 240 had no light working in the hallway, reported to reception, nothing done. No hairdrier in the room. Two drawers were locked shut and the other 2 were falling apart, as the chipboard was disintegrating so we couldn't put any clothes in them. We had to ask for coffee and sugars and there was a moth infestation in the room. The maid obviously came in as there was a new bar of soap but the bed wasn't made bathroom not cleaned, toilet roll not replenished and bins not emptied. The other room was mostly the same except that their coffee cups had not even been washed and there was a moth in one of them. The coffee had been used and the empty packets turned upside down to look as if they were full.!!
Dear Guest, Thank you for your review. Please accept my sincere apologies for any inconvenience that was caused during your stay. This is certainly not the type of service that we aim to provide here at the Mercure Brands Hatch. This has been passed onto our Housekeeping department and Training has been carried out with the relevant team members to ensure that these incidents do not happen again. Best Regards Paul Murphy General Manager
Classificação TripAdvisor 5.0/5
sneathy27 Avaliação certificada TripAdvisor
Excellent customer service from Esther on check in and the room was very clean, breakfast was of a good standard and was constantly being topped up with fresh food with a good choice. It wouldn't be a venue to stay in if you didn't have a car as it is a little out of the way.
Dear Sneathy27, Thank you for your review and comments about how fantastic Esther was. I was very pleased to read that you enjoyed your visit with us. I hope to see you at the Hotel again very soon. Kind Regards Paul Murphy General Manager
Classificação TripAdvisor 5.0/5
PaulaC210 Avaliação certificada TripAdvisor
Staff very helpful and friendly, comfy bed, good size room. The food was very good, some healthy choices. Parking on site, better to book direct & then parking is included. Very close to Brands Hatch.
Dear PaulaC210, Thank you for your review and comments about the staff and food. I was very pleased to see that you enjoyed your stay. I look forward to welcoming you back at the Hotel in the future. Best Regards Paul Murphy General Manager
Classificação TripAdvisor 3.0/5
khalida_begum Avaliação certificada TripAdvisor
Positive: Friendly and welcoming staff. Large clean lobby area with comfortable seating. Bar was well stocked. Breakfast had large variety of options to choose from and dinner was great. Both breakfast and dinner staff were excellent. Room was clean. The steam and sauna rooms were the highlight of my stay. Negatives: (Room for improvement) 1, Two nights break and not the best sleep, as the mattress was horrible. 2, The prehistoric heating in the room blocked my sinuses and gave me constant headache. Difficult not to have the heating on as the temperature dropped below minus in the night. 3, Second night someone obviously was smoking weed in their room. Whole corridor smelt. 4, I wasn't able to use the swimming pool as it was cold as the north pole. 5, The jacuzzi was very small, which is surprising as it was a spa. Still in the pandemic and wasn't comfortable to see people huddled very close together. 6, The sauna was great but one of the timber slats was loose. Safety issue!!! 7, Again we're still in the pandemic and wasn't very comfortable to watch people serving themselves breakfast without mask on. It's a buffet should implement safety first!!! Had to wake up early and be one of the first ones at breakfast to avoid large group of people breathing onto the food. 8, Condensation build up in the room you can see on the window. Evidence of black mould around the entire window edge. Hotel has potential to be fantastic. However, feel the lack of attention to detail is letting them down.
Dear Khalida_begum, Thank you for your constructive review. I would just like to apologise for any inconvenience you had during your stay. Unfortunately we had a problem with the pool that is now resolved. We tried to contact all guests before arrival to make them aware of the situation. It was an unexpected issue that meant we had to close the pool. We will try to contact you directly to discuss some of these issues as its through this type of feedback we can take appropriate action and improve levels of service. Kind Regards Paul Murphy General Manager
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