Mercure Tunbridge Wells Hotel 4 estrelas
Classificação clientes Avis (Classificação ALL) 3.8/5 611 comentários
Hotel ALLSAFE. Aprovado
An ALLSAFE Clifton Environmental certified hotel
8 fully-equipped meeting rooms for up to 130 guests
18th Century Georgian oast house with original features
Feel Good Health Club with heated pool
Nearby landmarks include Tunbridge Wells and Hever Castle
8 Tonbridge Road, Pembury
TN2 4QL TUNBRIDGE WELLS
United Kingdom
LONDON GATWICK A 93,33 km / 58 milhas
HIGHBROMS STATION A 4,83 km / 3 milhas
GPS:51.146079, 0.311925
Check-in a partir das - Check out até as
The Arts Restaurant offers traditional and internationally inspired cuisine, delicious desserts and a selection of fine wines to compliment your meal. You'll find individually styled surroundings which offer a relaxed atmosphere.
After a hard day what better to help you wind down than enjoying your favorite tipple in the comfortable surroundings in our friendly Oast Bar.
Breakfast served 06:30 - 09:30 Monday to Friday, 07:00 - 10:00 Saturday and 07:30 - 10:30 Sunday
The heated indoor swimming pool is open for residents to enjoy. Monday - Friday 6pm until 8:30pm and weekends/bank holidays 3:30pm until 6:30pm. Times may vary in school holidays.
Tie the knot and celebrate your big day in the Georgian surroundings. Add some real Kentish to your wedding celebrations. Our oast house provides a photogenic backdrop and our reception suite can take up to 120 guests.
All bedrooms feature a flat-screen TV and complimentary high speed WiFi. In privilege and superior rooms you'll enjoy a Nespresso coffee machine, newspaper, robe and slippers. Our signature suite is the 'Room at the Top' where there's room to sprea d out in the separate lounge area with its own chaise longue, in the king-size bed or in the double-ended bath.
Avaliações 100% certificadas de hóspedes que realmente se hospedaram conosco
Saiba maisClassificação TripAdvisor 4.0/5
John S Avaliação certificada TripAdvisor
Hotel is a converted oast house in a pleasant location.Upon arrival we were met by a male receptionist who seemed to see his job as being as awkward as possible.Having previously rung the hotel to request a ground floor room he advised that we were on the second floor and their was only one flight of stairs that would be ok.The ground floor room was again requested and after much sighing and indicating he was undertaking a great favour the appropriate room was allocated.The room was of a good size and very clean.On the wall in the bathroom was a sticker highlighting care was needed to enter the bath and a non stick mat could be obtained from reception.Back to the same chap who immediately points out that their is a rough square in the bottom of the bath so we should stand on that and no mat would be required.Again everything seemed too much trouble for him lthough a mat was delivered to the room.Not a good start. The restaurant and breakfast were excellet
Classificação TripAdvisor 3.0/5
Compass54765736921 Avaliação certificada TripAdvisor
this was booked over the phone our card details taken reservation confirmed ,we arrived at the hotel to be told they were fully booked . we had to stay in a shabby B&B IN THE NEARBY VILLAGE WE FELT VERY LET DOWN
Classificação TripAdvisor 4.0/5
gerryp562022 Avaliação certificada TripAdvisor
My only fault was it was cold around the bar area otherwise it would have been perfect. The staff were very nice and the entertainment (M57) was fantastic. On a personal note I would have liked the room rates to be a bit cheaper even though they were excellent.
Classificação TripAdvisor 2.0/5
kaygC2441FL Avaliação certificada TripAdvisor
Whilst the room was comfy and the location ideal, we couldn't help but feel disappointed as the sauna was padlocked up, the jacuzzi cemented over and the steam room demolished. Not only that, the swimming pool was certainly not heated as advertised, it was freezing! None of this was mentioned on the website so we not expecting it at all. To top it off, there was only one towel remaining for the health club so my hubby and I had to share it after our quick dip!
Dear Kay G Thank you for taking the time to tell us about your experience from your recent stay. I am pleased you found the room comfy and location good. I am sorry that your leisure experience did not fully meet your expectations; please allow me to express my sincerest apologies. We appreciate all feedback, therefore your comments are very important to us. We do not advertise on our website or any third party sites that we offer sauna, steam room or jacuzzi. The jacuzzi was removed 5 years ago and a decision was made last year to remove the other facilities. We are currently on going works to remove these fully. I must apologise for the pool temperature on this occasion. We actually run the pool at around 31 -32 degrees, which is higher than normal leisure clubs. However, we experienced an issue with a valve and a contractor had to be called to site so I am sincerely sorry that this was not to the usual temperature we operate at. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to welcome you back again and redeem your faith in the service and standard we provide. Please do feel free to contact me direct if you wish to discuss further. Sincerely, Nathan Ruthven, General Manager
Classificação TripAdvisor 3.0/5
keithtF4161HC Avaliação certificada TripAdvisor
The carpet in the entrance was dangerous (note appears that this was to be replaced as trader seen onsite the day we left). Rooms were very cold and relied on electric panel heaters which were old and inefficient. The staff in attendance at Breakfast time and during our get together following my Father's funeral were truly excellent. Thank you
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