Mercure Tunbridge Wells Hotel

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Mercure Tunbridge Wells Hotel 4 estrelas

Classificação clientes Avis (Classificação ALL) 3.8/5 611 comentários

Hotel ALLSAFE. Aprovado

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Descrição

Extras do hotel

  • An ALLSAFE Clifton Environmental certified hotel

  • 8 fully-equipped meeting rooms for up to 130 guests

  • 18th Century Georgian oast house with original features

  • Feel Good Health Club with heated pool

  • Nearby landmarks include Tunbridge Wells and Hever Castle

Localização do hotel

Mercure Tunbridge Wells Hotel

8 Tonbridge Road, Pembury
TN2 4QL TUNBRIDGE WELLS
United Kingdom

Telefone +44 1892 628298

Fax +44 161 388 0915

E-mail de contato

  • De avião

    LONDON GATWICK A 93,33 km / 58 milhas

  • De trem

    HIGHBROMS STATION A 4,83 km / 3 milhas

GPS:51.146079, 0.311925

Serviços de hotéis

Check-in a partir das - Check out até as

Em resumo
No local
  • Piscina
  • Estacionamento
  • Restaurante
  • Hotel com acesso para cadeira de rodas
  • Bem-estar
  • Wi-Fi
  • Café da manhã
  • Bar
  • Salas de reunião

THE MALLOWS Foto não contratual

The Arts Restaurant offers traditional and internationally inspired cuisine, delicious desserts and a selection of fine wines to compliment your meal. You'll find individually styled surroundings which offer a relaxed atmosphere.

Nossas acomodações

All bedrooms feature a flat-screen TV and complimentary high speed WiFi. In privilege and superior rooms you'll enjoy a Nespresso coffee machine, newspaper, robe and slippers. Our signature suite is the 'Room at the Top' where there's room to sprea d out in the separate lounge area with its own chaise longue, in the king-size bed or in the double-ended bath.

Avaliações dos nossos hóspedes

Avaliações dos nossos hóspedes para
Mercure Tunbridge Wells Hotel

Avaliações 100% certificadas de hóspedes que realmente se hospedaram conosco

Saiba mais

Classificação ALL  3.8/5  611 comentários

Classificação no TripAdvisor  3.5/5  1.261 comentários

1 night half board

Classificação TripAdvisor 4.0/5

John S Avaliação certificada TripAdvisor

Hotel is a converted oast house in a pleasant location.Upon arrival we were met by a male receptionist who seemed to see his job as being as awkward as possible.Having previously rung the hotel to request a ground floor room he advised that we were on the second floor and their was only one flight of stairs that would be ok.The ground floor room was again requested and after much sighing and indicating he was undertaking a great favour the appropriate room was allocated.The room was of a good size and very clean.On the wall in the bathroom was a sticker highlighting care was needed to enter the bath and a non stick mat could be obtained from reception.Back to the same chap who immediately points out that their is a rough square in the bottom of the bath so we should stand on that and no mat would be required.Again everything seemed too much trouble for him lthough a mat was delivered to the room.Not a good start. The restaurant and breakfast were excellet

terrible

Classificação TripAdvisor 3.0/5

Compass54765736921 Avaliação certificada TripAdvisor

this was booked over the phone our card details taken reservation confirmed ,we arrived at the hotel to be told they were fully booked . we had to stay in a shabby B&B IN THE NEARBY VILLAGE WE FELT VERY LET DOWN

Mercure Tunbridge Wells

Classificação TripAdvisor 4.0/5

gerryp562022 Avaliação certificada TripAdvisor

My only fault was it was cold around the bar area otherwise it would have been perfect. The staff were very nice and the entertainment (M57) was fantastic. On a personal note I would have liked the room rates to be a bit cheaper even though they were excellent.

Disappointing

Classificação TripAdvisor 2.0/5

kaygC2441FL Avaliação certificada TripAdvisor

Whilst the room was comfy and the location ideal, we couldn't help but feel disappointed as the sauna was padlocked up, the jacuzzi cemented over and the steam room demolished. Not only that, the swimming pool was certainly not heated as advertised, it was freezing! None of this was mentioned on the website so we not expecting it at all. To top it off, there was only one towel remaining for the health club so my hubby and I had to share it after our quick dip!

Dear Kay G Thank you for taking the time to tell us about your experience from your recent stay. I am pleased you found the room comfy and location good. I am sorry that your leisure experience did not fully meet your expectations; please allow me to express my sincerest apologies. We appreciate all feedback, therefore your comments are very important to us. We do not advertise on our website or any third party sites that we offer sauna, steam room or jacuzzi. The jacuzzi was removed 5 years ago and a decision was made last year to remove the other facilities. We are currently on going works to remove these fully. I must apologise for the pool temperature on this occasion. We actually run the pool at around 31 -32 degrees, which is higher than normal leisure clubs. However, we experienced an issue with a valve and a contractor had to be called to site so I am sincerely sorry that this was not to the usual temperature we operate at. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to welcome you back again and redeem your faith in the service and standard we provide. Please do feel free to contact me direct if you wish to discuss further. Sincerely, Nathan Ruthven, General Manager

Good Service but Hotel needs updating

Classificação TripAdvisor 3.0/5

keithtF4161HC Avaliação certificada TripAdvisor

The carpet in the entrance was dangerous (note appears that this was to be replaced as trader seen onsite the day we left). Rooms were very cold and relied on electric panel heaters which were old and inefficient. The staff in attendance at Breakfast time and during our get together following my Father's funeral were truly excellent. Thank you

Comfortable and well located hotel

Classificação TripAdvisor 4.0/5

Richard C Avaliação certificada TripAdvisor

Comfortable room, friendly staff, and good breakfasts, with plenty of parking in a good location for exploring this part of Kent. Hotel meets standards on essential elements of a short hotel stay although we were not sure how to adjust our bedroom heater. We plan a return visit.

lacklustre hotel way past its prime

Classificação TripAdvisor 2.0/5

thedukeofderwenfawr Avaliação certificada TripAdvisor

We were looking forward to our stay in The Mercure Tunbridge Wells, but unfortunately the hotel did not live up to expectations. As a wheelchair user we had no option but to book an accessible classic room. The room was tiny and not at all suitable for accessible use. The bed was too high to comfortably get into , although once in it was extremely comfortable .However there was insufficient manoeuvring space within the room and equally in the bathroom very little thought had gone into assisting people with disabilities. The room itself was ,nonetheless, spotlessly clean however the décor of the room left a lot to be desired and looked old and tired, with bits of the carpet almost threadbare. Equally the room could have done with a coat of paint etc. Moving on to staff the reception staff were mostly very helpful and friendly, there was one gentleman who's attitude was clearly questionable and was most unhelpful towards myself when trying to pick up a parcel for myself from reception. Until I showed him a photo of the delivery he denied knowledge of its existence and then miraculously it appeared. Overall however the vast majority of staff we spoke to were friendly and helpful. We did not eat at the hotel as we felt prices were too steep and not much choice ended up going into Pembury for meals. Likewise returning late to the hotel we did try to get a drink at the bar but it was closing at 10pm just as we arrived. To summarise I fail to see how this hotel has four stars, it certainly needs modernisation.

Great Staff but a strange management choice

Classificação TripAdvisor 3.0/5

wurldwarker Avaliação certificada TripAdvisor

Great staff, nice hotel but the pool was only open to guests between 6pm and 8pm which is a strange time as guests are either yet to return or are preparing to go out for dinner. Surely 7am to 9am would be a better 2 hour slot for a pre-breakfast swim. Also, no safe pedestrian access off the site, we had to walk down the roadway when going out at night. But all the staff were great, helpful and friendly.

could have done better

Classificação TripAdvisor 2.0/5

honessld Avaliação certificada TripAdvisor

under covid 19 restrictions, breakfast in a bag if your lucky and it arrives, bar nearly open, restraunt ok ish, bill at the end of a pre paid pre booked stay could have been interesting, ( price of rooms dependent on how busy the hotel is ) but argued the point and got it sorted, generally I think the hotel could have tried a bit harder,

Dear honessld, Thank you for taking the time to tell us about your experience at the Mercure Tunbridge Wells Hotel. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. We have now opened our restaurant for breakfast and have all facilities open that we can have at this point within government guidelines. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future.

Nice Hotel, busy Road

Classificação TripAdvisor 4.0/5

Tim R Solo travel - Avaliação certificada TripAdvisor

Nice hotel. Good pool, sauna and steam room. Staff very nice. I had to switch rooms as the noise from the traffic in my original room was very disturbing. Staff moved me with no fuss. New room had just been refurbished so I think some work was left to do - mainly light bulbs not working. Also the fan in the bathroom didn't work. I'm sure this will be picked up and remedied however.

Dear Tim R, We very much appreciate your comments regarding your stay at the Mercure Tunbridge Wells Hotel. It is always a pleasure to receive any feedback and is very important to me. I will be sure to share your comments with all my team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. We are currently working on our bedrooms as to improve guests experience with us. Thank you again for sharing your experience, and we all very much look forward to having the opportunity to welcome you back again soon. Kind regards Nathan Ruthven General Manager

Ambiance excellent. and Excellent Staff Make for pleasant stay

Classificação TripAdvisor 4.0/5

annettec504 Família - Avaliação certificada TripAdvisor

Staff couldn't have been more helpful. Dogs were welcomed.( we have two small dachshunds)My husband and I are disabled and need sticks to walk, and the hotel does not seem to cater specifically for Disabled .We had only asked for ground floor, so don't know if they do cater for disabled. No heating in or near bathrooom , and it was very cold.The entrance doors, were very difficult to use. staff brilliant. .

Dear annettec504, We very much appreciate your comments regarding your stay at the Mercure Tunbridge Wells Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. We do have disabled bedrooms available. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Nathan Ruthven General Manager

A bit expensive

Classificação TripAdvisor 3.0/5

shamme25 Família - Avaliação certificada TripAdvisor

Compared to other hotels this is a bit expensive. The furnitures of the room are very old. No lift service. Long passage through couple of doors to reach the room. The room was quite small for family with kids.

Dear Shamme25 Many thanks for taking the time out to post your review following your recent stay with us, I really do appreciate your feedback. I am sorry to hear that we did not fully meet your expectation on this occasion. I do hope we can have the opportunity to welcome you back again in the future. Kind regards Nathan Ruthven

Overall okay

Classificação TripAdvisor 4.0/5

pannis0n Couples - Avaliação certificada TripAdvisor

Overall good. Restaurant in the evening and breakfast very nice. Bar area pleasant. Rooms a bit tired. A few picky things - Hairdryer did not work, iron holder missing from wall, dusty on wendskirting and ceiling. A bit more care with cleaning and attention to detail would help.

Dear pannis0n Thank you for taking the time out to post your review and we very much appreciate your comments regarding your stay at the Mercure Tunbridge Wells Hotel. It is always a pleasure to receive any feedback as this is very important to me. I will be sure to share your comments with all my team but in particular Andra my housekeeping manager. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. I am pleased you enjoyed the restaurant in the evening and breakfast. Thank you again for sharing your experience, and we all very much look forward to having the opportunity to welcome you back again soon. yours sincerely, Nathan Ruthven

A relaxing overnight

Classificação TripAdvisor 5.0/5

Jerome_norris Couples - Avaliação certificada TripAdvisor

We were down from Cheshire to pick up a car. Tired after a lot of driving, the hotel provided comfort and convenience. Attentive staff and clean comfortable room. Excellent breakfast and a welcoming breakfast team.

Dear Jerome_norris Many thanks for takign the time out to provide us with your review. We very much appreciate your comments regarding your stay at the Mercure Tunbridge Wells Hotel. It is always a pleasure to receive feedback. I will share your comments with all our team. I am sure that this feedback will serve as an encouragement to our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we all very much look forward to welcoming you back again soon. Kind regards, Nathan Ruthven, General Manager

Disappointed

Classificação TripAdvisor 3.0/5

Q4961EHpaulm Couples - Avaliação certificada TripAdvisor

Unfortunately this hotel did not inspire. The rooms are not air-conditioned, although fans are supplied. Not allowed to open the windows fully, due to health and safety. The hot water failed on Sunday morning. The receptionist could confirm resolution, because unable to get hold of the manager or maintenance. No compensation offered, but others were. The internet failed too and the Sunday morning. The bar staff and the party staff were good. Overall disappointed.

Dear Q4961EHpaulm Many thanks for taking the time out to provide us with your review of the hotel. We very much appreciate your comments regarding your stay at the Mercure Tunbridge Wells Hotel and please allow me to express my sincere apologies that on this occasion we did not fully meet your expectation. It is always important to receive any feedback and I will be sure to share your comments with all my team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously review and improve the quality of our services. We will use your comments to investigate further and set measures to improve. I am sorry about the hot water, unfortunately we experienced an issue out of the control of the hotel and an external contractor had to be called. This is certainly not typical of the hotel and I am sorry for the inconvenience this caused. Thank you again for sharing your experience, and we all very much look forward to having the opportunity to welcome you back again so we can redeem your faith in the service and standard we can provide.. Sincerely,

Disappointing hotel

Classificação TripAdvisor 3.0/5

skinwah1 Couples - Avaliação certificada TripAdvisor

Hotel in need of a refurbishment, trouser press fell to bits and washbasin was badly cracked. Bedroom window had dropped and required lifting to shut it. this may sound negative but the staff and food were every good but hampered by lack maintenance of the building.

Dear skinwah1 Many thanks for taking the time out to provide us with your review of the hotel. We very much appreciate your comments regarding your stay at the Mercure Tunbridge Wells Hotel and please allow me to express my sincere apologies that on this occasion we did not fully meet your expectation. It is always important to receive any feedback and I will be sure to share your comments with all my team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously review and improve the quality of our services. We will use your comments to investigate further and set measures to improve. Thank you again for sharing your experience, and we all very much look forward to having the opportunity to welcome you back again so we can redeem your faith in the service and standard we can provide.. Sincerely,

Location

Classificação TripAdvisor 4.0/5

Allan B Couples - Avaliação certificada TripAdvisor

Have stayed here several times, always found the staff friendly and helpful, the rooms good,although some could do with new windows. Breakfast pretty good as well. Its a handy place fro us as family near by.

Dear Allan B Many thanks for taking the time out to post your review and for choosing to book with us again. It is always a pleasure to have you stay with us and we look forward to your next trip. Hope to see you again soon. kind regards

Son and Family enjoyed themselves

Classificação TripAdvisor 5.0/5

ailz95 Família - Avaliação certificada TripAdvisor

I paid for this trip for son, daughter-in-law and granddaughter. They live in Lancashire so we don't see a lot of them. They loved the swimming, and the breakfasts. We saw them every day and it was wonderful to have them so close. They will be very happy to stay again.

Dear ailZ95 We very much appreciate your comments regarding your son and families stay at the Mercure Tunbridge Wells Hotel. I am so pleased to hear they had a great stay and better still will come back again! It is always a pleasure to receive positive feedback. I will share your comments with all our team. I am sure that this feedback will serve as an encouragement to our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we all very much look forward to welcoming you and your lovely family back again soon. Kind regards,

A tad pretentious - more concerned with coach tours than the business traveller

Classificação TripAdvisor 2.0/5

Peter D Negócios - Avaliação certificada TripAdvisor

An average hotel in a good location; however, priority is given to coach tours, which limits availability in the dining room and causes delays in service. Breakfast was served on time and was hot, but the orange juice was of poor quality.

Dear Peter D Many thanks for taking the time out to post your review. All feedback is important and I appreciate your comments. Please accept my apologies that the felt the group we had staying with us took priority. I will review this with the team on how we manage other bookings more efficiently. I am pleased you enjoyed your breakfast, we receive many positives on this so this i great to hear. We are just about to change our supplier for our juices so I do hope you see a difference on your next visit to us. We very much hope we have an opportunity to welcome you back again in the future. We would love to be your preferred choice when in the area on business so please do contact me direct if there is anything we can help with this. Kind regards Nathan Ruthven

Friendly staff, great services

Classificação TripAdvisor 4.0/5

Connector03742053531 Couples - Avaliação certificada TripAdvisor

Wonderful staff who were always attentive throughout meals, check-in process and using the facilities. Great pool and sauna. Good breakfast and restaurant food was good. Well priced too. Rooms could do with a bit of an update but still very comfortable.

Dear Connector03742053531, We very much appreciate your comments regarding your stay at the Mercure Tunbridge Wells Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Kind regards John Mitchell Operations Manager

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