Great stay for my hubby's birthday, I told the hotel it was his birthday and wen we got there we had a room upgrade and they had put balloons and a card on the bed,which was really nice gesture,so thank you novotel for this ,the hotel is clean and hotel staff are polite and friendly. Our room was lovely and spotlessly clean and comfortable will definitely be staying again.

Stayed here many times and never had a problem. Usual high levels of Customer Service, helpful staff & great facilities. However on the last morning, someone decided to start very loud drilling in the next room at 0800 (after a particularly late night for me!) even drilling into the adjoining wall. Very inconsiderate behaviour, which was shrugged off at check out in a gallic shrug kind of way.

This is an excellent hotel within easy reach of central London, we have stayed here on many occasions and have always been made very welcome. The rooms are always clean and spacious and the breakfast is very good and plentiful.

I was visiting the Excel for business and this hotel was within 2 mins walk so that appealed to me. Fantastic room, friendly staff and great breakfast. Would definitely recommend and would stay here again.

Check went very slow. Room was too warm. Hard beds. Other services were ok. We were before in the Greenwich hotel but as it was fully booked, we were guided to Excel. This locations was less reachable by DLR (transfer lines) and more by foot

Excellent location for Excel and excellent service in this hotel with some beautiful views of the Thames and millennium dome. Great food too in the restaurant. Be prepared for the 6:40am flights at the nearby City Airport if you are a light sleeper. It can however also be an expensive stay if there are events on nearby.

The only issues I had with my stay was whilst the room was very clean etc. when I opened the bin in the bathroom I discovered it had not been emptied and was filled with the sanitary protection etc. of the previous occupant. To be fair when I complained to the front desk and told them I expected the bin to be emptied before I returned to the hotel that night it was. I asked that someone contact me to explain and apologise no one did. The refilling up at breakfast is really slow. When the coffee machine needed to be emptied an individual did so but did not check the machine was left in working order and we had to find another individual to do so.

Great hotel near London City Airport! Hotel is modern, clean and spacious, located in an interesting dockside area. Restaurant was very good, and all staff were helpful and friendly. Very good value for London. I chose this hotel as I wanted a reasonably priced hotel near the airport, the Novotel Excel certainly exceeded my expectations.

I stayed on New Eve with my family. Check in was good reception staff were brilliant. When I booked Francesca upgraded my room which was very nice of her because I will be celebrating my birthday soon. The only down fall with the room it was very cold with no heating. I had to ask for two heaters. There was a smell coming from the fridge which I reported but nothing was done about it. So we just put up with the smell. The sauna was not working so I just went in the steam room. Apart from those small issues we all had a lovely stay hope to vist again.

Had a great stay- fantastic location not far from central London. Everything about the hotel was grest although drinks in the bar were pricey. Service first class and meal in the restaurant was great.

Stayed at this hotel on my wedding night, they really Exceeded my expectations. Great device, Lovely room with great decor . It was perfect. I will definitely stay again and I will definitely recommend this hotel.

This is the 2nd time I have stayed at the Novotel Excel, though this time as a family. On arriving at the hotel I went to check in while my son and wife went to take advantage of the foot massaging machines in the lounge area and the receptionist, Jordan, made small talk by asking if we had anything planned. I said we were off to see a show in the centre of London and hoped that my 11 year old son would stay awake as he didn't when we took him to see Hamilton earlier in the year. Jordan mentioned she had also seen Hamilton and that it was great, gave me our room keys and wished us a pleasant stay. The room itself was spotlessly clean, curtains already drawn and with a nice bathroom and excellent shower. Decent water pressure is something I personally always treasure. The beds, even the "sofa bed" for my son (not always the case in family rooms) were extremely comfortable and we had a great nights sleep. Breakfast was varied and plentiful, offering a range of both hot and cold food. The staff in the restaurant all pleasant and very efficient, no table appeared to remain dirty for more than a moment or two, even though the hotel was clearly very busy that morning. We checked out and took the Emirates Cable Car to the O2 centre and spent a few hours there, returning back to the hotel in the early afternoon to pay for the parking before leaving. It was then we met Jordan again, who asked us about how the show went the evening before and hoped our son hadn't fallen asleep this time. Sometimes it's the small things that make a stay extra special and Jordan is clearly a credit to, and a reflection of, the management and team at Novotel Excel. Will stay again.

A lovely hotel with lovely facilities and a great location for access to the rest of London. The highlight of our stay was definitely the service from the staff. Nothing was too much trouble! We would definitely stay again!

I enjoyed a very comfortable overnight stay at the Novotel Excel hotel made more enjoyable and pleasant by the excellent and welcoming reception staff and in particular Thibault who was the person who assisted me. He was very friendly, warm and professional and dealt very efficiently with my requests, thank you. The room I was allocated was very comfortable and clean as well as warm which was most welcome on a very cold Winter day.

Ideal Hotel for the Excel Business conferences,within walking distance of the exhibition centre an close to restaurants and shops Staff are very friendly Breakfast service good if you are early, later can get busy