Hotel Novotel Londres Excel 4 estrelas

Classificação clientes Avis (Classificação ALL) 4.4/5 9.467 comentários

Hotel ALLSAFE. Aprovado

+ 15 Serviços

Extras do hotel

  • Localizado em frente ao Centro de Exibições ExCel

  • A 3 minutos a pé da estação Royal Victoria

  • Refeições relaxantes em um ambiente elegante

  • Áreas de reuniões para todas as necessidades da sua conferência

  • Acesso gratuito à internet em todos os quartos

Este hotel participa do Planet 21 e atua em favor da Hospitalidade Positiva.

Localização do hotel

Novotel Londres Excel

7 Western Gateway
Royal Victoria Dock
E16 1AA londres
united kingdom

Fax: (+44)207/5409710

Check-in a partir das 15h00

Check out até as 12h00

  • BUS 1:  147 CUSTOM H. EXCEL

  • BUS 2:  325 CUSTOM H. EXCEL

  • BUS 3:  241 CUSTOM H. EXCEL

  • BY SUBWAY:  DLR Royal Victoria

  • METR:  DLR Royal Victoria

  • De avião

    LONDON CITY A 1,77 km / 1,1 milhas

  • De avião

    LONDON CITY AIRPORT A 1,77 km / 1,1 milhas

  • De avião

    LONDON GATWICK A 70 km / 43,5 milhas

  • De avião

    LONDON HEATHROW A 37,01 km / 23 milhas

  • De avião

    LONDON STANSTED AIRPORT A 56 km / 34,8 milhas

  • De carro

    A12,M11,M25 A 0,1 km / 0,06 milhas

  • De trem

    DLR-ROYAL VICTORIA A 0,64 km / 0,4 milhas

  • De trem

    KINGS CROSS A 12,87 km / 8 milhas

  • De trem

    LIVERPOOL STREET A 7,24 km / 4,5 milhas

  • De trem

    LONDON ST PANCRAS A 7,9 km / 4,91 milhas

  • De trem

    WATERLOO STATION A 9,66 km / 6 milhas

GPS:51.507933906, 0.0232424366

Serviços de hotéis

Check-in a partir das - Check out até as

Em resumo
  • Estacionamento
  • Restaurante
  • Hotel com acesso para cadeira de rodas
  • Bar
  • Salas de reunião

UPPER DECK RESTAURANT

Entretenha seu paladar no Novotel. Desfrute de vários pratos locais e internacionais, simples, mas autênticos, em um ambiente casual. Não importa se você quer comer ou apenas tomar um drinque, nosso restaurante tem algo que você só encontra no Novotel.

Nossas acomodações

Espaçoso, com design contemporâneo e adaptável, o quarto do Novotel é verdadeiramente um local de descanso, perfeito para todas as suas necessidades.

Suas reuniões e eventos

Nossas salas de reuniões

  • Número de salas de reuniões: 13

  • Tamanho máximo: 70

  • Capacidade máxima: 80 pessoas

  • Capacidade máxima para banquete: 50 pessoas

Saiba mais

Avaliações dos nossos hóspedes para
Novotel Londres Excel

Avaliações 100% certificadas de hóspedes que realmente se hospedaram conosco

Saiba mais

Classificação ALL 4.4/5

9.467 comentários

Classificação no TripAdvisor 4.0/5

2.874 comentários

2021 Certificado de Excelência Trip Advisor
Certificado de excelência 2021

Not impressed

Classificação TripAdvisor 1.0/5

anonymous7171626273 Business - 30/11/2021 Avaliação certificada TripAdvisor

Bed sheets were dirty Very loud noise all night from the bathroom Leaking tap Dirty room No one came to clean the room Recwption staff was very moody . Doesn’t smile . (Not the one who checked us in- b)

Excellent

Classificação TripAdvisor 5.0/5

mariOla1411 19/11/2021 Avaliação certificada TripAdvisor

Amazing stay, nice, comfortable room. Delicious breakfast.Very friendly and professional service, especially Eliza and Laura makes us feel very welcome. Definitely we’ll be back there and recommend it to everyone.

Hey mariOla1411, So nice of you to write to us. We are glad you enjoyed it all with us and hope to see you back very soon. Warm regards, Aurelija Revuckaite Guest Experience Manager

Mini honeymoon

Classificação TripAdvisor 5.0/5

lisahemp 10/11/2021 Avaliação certificada TripAdvisor

Our stay at Novotel London excel was amazing! We was there for a mini honeymoon and the staff went above and beyond to make it special! Can’t thank them enough! They upgraded us to a suite and left lovely personalised messages for us and decorated the room! Hotels in a beautiful location overlooking the docks! Roulette recommend to anyone!

Hey lisahemp, Thanks for all the cool comments. So glad you had a fantastic Accor experience. SEEYOUSOON <3 Aurelija Revuckaite Guest Experience Manager

Stayed for the Excel beauty show

Classificação TripAdvisor 5.0/5

hollieloffman1 21/10/2021 Avaliação certificada TripAdvisor

The hotel is lovely and the perfect distance to Excel exhibit centre. The rooms were lovely the only downside was the sofa bed wasn’t actually a sofa bed but frames put together so I did fall through them multiple times 😂 the staff were friendly and very helpful. Would 100% book again

Hey hollieloffman1, Thanks so much for your loyalty and kind words! There is no feeling more amazing than receiving such positive feedback about our team, we shall be celebrating for this! Thank you thank you! Aurelija Revuckaite Guest Experience Manager

Great hotel

Classificação TripAdvisor 5.0/5

wandadonnan Business - 28/09/2021 Avaliação certificada TripAdvisor

I stayed one night as attending a trade show in the Excel. Very clean and well organised hotel. Check in was quick, rooms clean and temperature was just right. Breakfast very good, although cereal holders could have been more visible.

Hi wandadonnan, Cheers to your review! I am so excited to read you've enjoyed our location and were looked after by our amazing team. I will be sure to pass your praises onto other departments. We will look out for your next visit! Many thanks again, Warm regards, Aurelija Revuckaite Guest Experience Manager

Lovely hotel

Classificação TripAdvisor 5.0/5

_dalcamerondylan 08/09/2021 Avaliação certificada TripAdvisor

Great stay for my hubby's birthday, I told the hotel it was his birthday and wen we got there we had a room upgrade and they had put balloons and a card on the bed,which was really nice gesture,so thank you novotel for this ,the hotel is clean and hotel staff are polite and friendly. Our room was lovely and spotlessly clean and comfortable will definitely be staying again.

Hi _dalcamerondylan, Thanks so much for sharing your thoughts! So pleased to see you were looked after by our team. Commitment to service and guest satisfaction is a main focus and we are delighted to hear you enjoyed your stay. The pride and dedication our hotel team takes in providing exceptional customer service to our valued guests speaks strongly to our company’s core values. Hope to see you back soon in house. Many thanks, Aurelija Revuckaite Guest Service Manager

Great Location, Noise problem on last day

Classificação TripAdvisor 3.0/5

KarlD1234 Business - 06/09/2021 Avaliação certificada TripAdvisor

Stayed here many times and never had a problem. Usual high levels of Customer Service, helpful staff & great facilities. However on the last morning, someone decided to start very loud drilling in the next room at 0800 (after a particularly late night for me!) even drilling into the adjoining wall. Very inconsiderate behaviour, which was shrugged off at check out in a gallic shrug kind of way.

Hi KarlD1234, Thanks very much for writing. So glad you enjoyed it with but sad we missed out on the 5* due to the noise from the current works happening at the hotel. Please rest assured that we take all feedback very seriously and I wish to thank you for bringing this to our attention. We'd love to see you back soon and please do not hesitate to get in touch with me on aurelija.revuckaite@accor.com prior to your arrival and I will assure that you do not encounter any issues. Many thanks again for sharing your experience. Kind regards, Aurelija Revuckaite Guest Service Manager

London excel stay

Classificação TripAdvisor 5.0/5

Tour304289 10/03/2020 Avaliação certificada TripAdvisor

This is an excellent hotel within easy reach of central London, we have stayed here on many occasions and have always been made very welcome. The rooms are always clean and spacious and the breakfast is very good and plentiful.

WOW thanks for the awesome review Tour304289. We really appreciate your kind comments and we are all delighted to read them. We hope to welcome you back in the near future. Many Thanks, Niall McGurn Operations Manager

Great Hotel and location

Classificação TripAdvisor 5.0/5

Stephen W Business - 02/03/2020 Avaliação certificada TripAdvisor

I was visiting the Excel for business and this hotel was within 2 mins walk so that appealed to me. Fantastic room, friendly staff and great breakfast. Would definitely recommend and would stay here again.

Hi Stephen, Thanks very much for taking your time to write us a 5 star review. We really appreciate your kind words and really look forward to welcoming you back to Novotel London ExCel in the near future. Many Thanks, Niall McGurn Operations Manager

London

Classificação TripAdvisor 4.0/5

deschryverfrank 27/02/2020 Avaliação certificada TripAdvisor

Check went very slow. Room was too warm. Hard beds. Other services were ok. We were before in the Greenwich hotel but as it was fully booked, we were guided to Excel. This locations was less reachable by DLR (transfer lines) and more by foot

We very much appreciate your comments regarding your stay at the Novotel London Excel. We apologise for the temperature of the room and the comfort beds. I have mentioned this to management so please rest assured that we are looking to this issue for you. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Sahara Mitchell Guest Relations Agent

Great Service

Classificação TripAdvisor 4.0/5

drlw231 Business - 27/01/2020 Avaliação certificada TripAdvisor

Excellent location for Excel and excellent service in this hotel with some beautiful views of the Thames and millennium dome. Great food too in the restaurant. Be prepared for the 6:40am flights at the nearby City Airport if you are a light sleeper. It can however also be an expensive stay if there are events on nearby.

Hi David W, Thank you very much for taking your time to write a review of your experience with us at Novotel London ExCel. We really appreciate your kind review and look forward to welcoming you back in the near future. Many Thanks, Niall McGurn Operations Manager

Not impressed

Classificação TripAdvisor 3.0/5

keeplookingforward Friends getaway - 16/01/2020 Avaliação certificada TripAdvisor

The only issues I had with my stay was whilst the room was very clean etc. when I opened the bin in the bathroom I discovered it had not been emptied and was filled with the sanitary protection etc. of the previous occupant. To be fair when I complained to the front desk and told them I expected the bin to be emptied before I returned to the hotel that night it was. I asked that someone contact me to explain and apologise no one did. The refilling up at breakfast is really slow. When the coffee machine needed to be emptied an individual did so but did not check the machine was left in working order and we had to find another individual to do so.

Hello Joy, Thank you for taking the time to tell us about your experience at the Novotel London Excel. I would firstly like to sincerely apologise for the issue with your bathroom bin. At Novotel, we strive to provide a superior service experience for every customer, therefore your feedback is important to us. We are currently speaking with our Houskeeping team to ensure inspection checks are more thorough and our Reception to to guarantee requests are followed up. Please rest assured that we are taking the appropriate measures to address this issue and ensure that this does not happen again. Regarding breakfast in our restaurant we are looking into expanding the amount of coffee machine we have during these times, so I hope this will be in full swing soon. We appreciate you sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Sahara Mitchell Guest Relations

Surprisinly Excellent Stay!

Classificação TripAdvisor 5.0/5

508annj Business - 16/01/2020 Avaliação certificada TripAdvisor

Great hotel near London City Airport! Hotel is modern, clean and spacious, located in an interesting dockside area. Restaurant was very good, and all staff were helpful and friendly. Very good value for London. I chose this hotel as I wanted a reasonably priced hotel near the airport, the Novotel Excel certainly exceeded my expectations.

We very much appreciate your rating and comments regarding your stay at the Novotel London Excel. It is always a pleasure to receive positive feedback. and I will be sure to let my team know what an amazing job they did. We are so happy you enjoyed yourself at our hotel. Thank you for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Sahara Mitchell Guest Relations Agent

My stay at Novetel

Classificação TripAdvisor 4.0/5

277claudetter Family - 05/01/2020 Avaliação certificada TripAdvisor

I stayed on New Eve with my family. Check in was good reception staff were brilliant. When I booked Francesca upgraded my room which was very nice of her because I will be celebrating my birthday soon. The only down fall with the room it was very cold with no heating. I had to ask for two heaters. There was a smell coming from the fridge which I reported but nothing was done about it. So we just put up with the smell. The sauna was not working so I just went in the steam room. Apart from those small issues we all had a lovely stay hope to vist again.

Hi 277claudetter, Thanks for much for taking your time to write a review of your experience with us at Novotel London ExCel. It's nice to see that Francesca arranged a room upgrade for your birthday :). I have taken note of your feedback and the room and sauna and will feed this back to our teams to place corrective action in place. Many Thanks, Niall McGurn Operations Manager

Lovely stay

Classificação TripAdvisor 5.0/5

Brian G Couples - 03/01/2020 Avaliação certificada TripAdvisor

Had a great stay- fantastic location not far from central London. Everything about the hotel was grest although drinks in the bar were pricey. Service first class and meal in the restaurant was great.

Wow thanks for the awesome review Brian G. We really appreciate your lovely review and i will share it with my team. We hope we can welcome you back to Novotel London ExCel in the near future. Many Thanks, Niall McGurn Operations Manager

Great hotel

Classificação TripAdvisor 5.0/5

aidah042000 Couples - 01/01/2020 Avaliação certificada TripAdvisor

Stayed at this hotel on my wedding night, they really Exceeded my expectations. Great device, Lovely room with great decor . It was perfect. I will definitely stay again and I will definitely recommend this hotel.

Hi aidah042000, Thanks for the terrific review, i am delighted to read you had a great time with us and i look forward to welcome you back in the near future. Many Thanks, Niall McGurn Operations Manager

A Wonderful Stay at a Welcoming Hotel

Classificação TripAdvisor 5.0/5

Rotmm Family - 31/12/2019 Avaliação certificada TripAdvisor

This is the 2nd time I have stayed at the Novotel Excel, though this time as a family. On arriving at the hotel I went to check in while my son and wife went to take advantage of the foot massaging machines in the lounge area and the receptionist, Jordan, made small talk by asking if we had anything planned. I said we were off to see a show in the centre of London and hoped that my 11 year old son would stay awake as he didn't when we took him to see Hamilton earlier in the year. Jordan mentioned she had also seen Hamilton and that it was great, gave me our room keys and wished us a pleasant stay. The room itself was spotlessly clean, curtains already drawn and with a nice bathroom and excellent shower. Decent water pressure is something I personally always treasure. The beds, even the "sofa bed" for my son (not always the case in family rooms) were extremely comfortable and we had a great nights sleep. Breakfast was varied and plentiful, offering a range of both hot and cold food. The staff in the restaurant all pleasant and very efficient, no table appeared to remain dirty for more than a moment or two, even though the hotel was clearly very busy that morning. We checked out and took the Emirates Cable Car to the O2 centre and spent a few hours there, returning back to the hotel in the early afternoon to pay for the parking before leaving. It was then we met Jordan again, who asked us about how the show went the evening before and hoped our son hadn't fallen asleep this time. Sometimes it's the small things that make a stay extra special and Jordan is clearly a credit to, and a reflection of, the management and team at Novotel Excel. Will stay again.

WOW thanks for this fantastic review. It is amazing to read this and the fact that you have highlighted Jordan for her service levels is great. I will share this with all of our team especially Jordan, who i know for sure will be delighted. We look forward to welcoming you back in the near future. Many Thanks, Niall McGurn Operations Manager

Incredible staff

Classificação TripAdvisor 4.0/5

sremblance Family - 24/12/2019 Avaliação certificada TripAdvisor

A lovely hotel with lovely facilities and a great location for access to the rest of London. The highlight of our stay was definitely the service from the staff. Nothing was too much trouble! We would definitely stay again!

Thanks for taking your time to write a review sremblance, we really appreciate your kind words. Delighted to see you had a great time in London and that our team were there to make your stay more enjoyable. We hope to welcome you back to Novotel London ExCel in the near future. Many Thanks, Niall McGurn Operations Manager

Comfortable overnight stay

Classificação TripAdvisor 5.0/5

DVW61 Business - 16/12/2019 Avaliação certificada TripAdvisor

I enjoyed a very comfortable overnight stay at the Novotel Excel hotel made more enjoyable and pleasant by the excellent and welcoming reception staff and in particular Thibault who was the person who assisted me. He was very friendly, warm and professional and dealt very efficiently with my requests, thank you. The room I was allocated was very comfortable and clean as well as warm which was most welcome on a very cold Winter day.

WOW thanks for the awesome review DVW61. It's fantastic to read that you had a great time with us and Thibaut was a stand out for you. I will ensure i pass this message onto him. We look forward to welcoming you back in the near future. Many Thanks, Niall McGurn Operations Manager

Well run Hotel

Classificação TripAdvisor 4.0/5

ChillActor Business - 09/12/2019 Avaliação certificada TripAdvisor

Ideal Hotel for the Excel Business conferences,within walking distance of the exhibition centre an close to restaurants and shops Staff are very friendly Breakfast service good if you are early, later can get busy

WOW thanks for the awesome review ChillActor. I am delighted you enjoyed your stay with us and we look forward to welcoming you back in the near future. Many Thanks, Niall McGurn Operations Manager

Nossas mais recentes avaliações de 20

Em parceria com o TripAdvisor

Nossos outros hotéis nas proximidades

Todos os nossos hotéis em londres