Mercure Maidstone Great Danes Hotel 4 stars

Customer review rating (ALL Rating) 3.8/5 703 reviews

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Mercure Maidstone Great Danes Hotel - Image 1
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Mercure Maidstone Great Danes Hotel - Image 4
Hollingbourne, Nr Maidstone, ME17 1RE MAIDSTONE, United Kingdom

Description

Hotel extras

  • 30 minutes by car to Bluewater shopping centre

  • In-house bar & restaurant serving British classics

  • 26 acres of private landscaped gardens

  • Feel Good Health Club with gym, sauna and pool

Our accommodation(s)

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Hotel location

Mercure Maidstone Great Danes Hotel

Hollingbourne, Nr Maidstone
ME17 1RE MAIDSTONE
United Kingdom

GPS:51.258732, 0.616822

Telephone
Fax +44 161 388 0915

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service

The Bar & Brasserie

Come and sample traditional British and internationally inspired cuisine and a selection of fine wines to compliment your meal at The Bar & Brasserie. Enjoy a relaxed atmosphere whether you are sat in the bar area, or at your table.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  3.8/5  703 reviews

TripAdvisor Rating  3.6/5  2,082 reviews

Great stay

TripAdvisor rating 5.0/5

J8218WVcharlies TripAdvisor review

I have stayed here plenty in the past, had a great stay as usual. Poppy on the front desk was very helpful whenever I needed her.

Customer review rating 3.5/5

Kay S. Couples - Confirmed reviews ALL

Nice hotel, big beds, small bathroom.

Dear Kay, Thank you for your feedback regarding your recent stay. We are pleased to hear you enjoyed our rooms and found the hotel to your liking. We appreciate your comments about the bathroom size and will take them into consideration for future enhancements. In addition, we are truly sorry to hear about your experience during your event. We understand how frustrating it must have been to find the seating plan incomplete and for there to be confusion around table arrangements and dietary requirements. This is not the level of service we aim to provide, especially during such a special occasion. Your comments have been taken seriously and we are reviewing our planning procedures to ensure this does not happen again. Kind regards, Poppy Guest Service Supervisor

Customer review rating 3.5/5

Natalie T. Friends - Confirmed reviews ALL

We stayed as we were going to one of the Christmas parties with a group of friends. The downstairs reception areas bar etc were lovely clean and well looked after. Very modern. Unfortunately the room wasn’t as nice, our bathroom has broken tiles from water damage and being held together by masking tape, the bedroom needed a lick of paint and upgrading due to drink staines up the wall. The carpet was sticky. Bed was very comfy though which saved the room. The corridors when we checked in were littered with empty dirty glasses etc that still hadn’t been cleared when we when down at 7pm for the party, just made it smell of booze. Staff very friendly, rooms and pool area just need updating.

Dear Natalie, Thank you for taking the time to share your experience regarding your recent stay. We appreciate your positive comments about the reception areas and the comfort of the bed in your room. However, I am disheartened to learn that the condition of your room did not meet your expectations and that you encountered issues with cleanliness in the corridors. We strive to maintain high standards throughout our hotel, and I apologize for any inconveniences you experienced. Your feedback regarding the bathroom's condition and the cleanliness of the public areas is valuable, and it will be reviewed with our team. We are committed to ensuring a pleasant environment for all our guests. Thank you again for your insights, and I hope you will consider visiting us in the future for an improved experience. Kind regards, Poppy Guest Service Supervisor

Customer review rating 5.0/5

Andy C. Business - Confirmed reviews ALL

Having had a number of bad experiences at the hotel i can only say from the event to the room, to the food, the people, everything was tip top!

Dear Mr C., Thank you for your positive feedback. We are delighted to hear that your recent stay met your expectations and that you enjoyed the event, room, food, and service provided by our team. We look forward to welcoming you back to Mercure Maidstone Great Danes Hotel. Kind regards, Poppy Guest Service Supervisor

Customer review rating 1.0/5

Andrew O. Business - Confirmed reviews ALL

had a 1 night stay in room 211. Was interrupted twice during the afternoon coming to the bedroom door saying I had been down and asked to move room, I hadn't. But maybe I should have moved room as the radiator would not turn down the thermostatic valve broken so the room was so hot. And the shower was unusable as far too hot would scold your skin, did not matter which way you turned the dial it was only hot! I had asked for early check in and late check out but I did not use these but was still charged so be warned check before you leave. I did contact the hotel and they have now refunded this, but no compensation for the interruption's, heating too hot or the unusable shower. Bed was comfortable and the breakfast was good, a great selection.

Dear Mr O., Thank you for taking the time to share your feedback regarding your recent stay with us. We are pleased to hear that you found the bed comfortable and enjoyed the breakfast selection. However, we sincerely apologize for the inconveniences you experienced during your visit. It is regrettable that you faced interruptions regarding a room change that was not initiated by you. Additionally, we recognize that the heating issue and the malfunctioning shower greatly impacted your comfort. Our maintenance team is always striving to ensure that all facilities are in proper working order, and your comments will be forwarded for review to prevent future occurrences. Regarding your early check-in and late check-out request, we appreciate your understanding in this matter and are glad that the charges were addressed. We understand your disappointment with the lack of compensation for the inconveniences, and your feedback is valuable as we continually seek to improve our guest experience. Thank you once again for your comments, and we hope you will consider staying with us again in the future. Best regards, Poppy Guest Service Supervisor

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Other web-users rate our hotel

  • 560 reviews 9.4/10 Location
  • 1,536 reviews 5.5/10 Room
  • 1,747 reviews 8.7/10 Service
  • 15 reviews 8/10 WiFi
  • 723 reviews 9.1/10 Breakfast
  • 722 reviews 5.3/10 Comfort
  • 600 reviews 5.3/10 Amenities
  • 593 reviews 5.3/10 Cleanliness

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Price from: 1 night for 1 person in the room category identified within the same price range, excluding additional services and breakfast. This refers to the lowest public price, including all taxes (Some taxes may be payable on arrival at the hotel (for example, tourist tax), depending on current local regulations.) for the accommodation concerned, found on https://all.accor.com/ site today, for a one-night stay in the next 20 days. Varies according to period and availability. The price is only guaranteed at the time of booking. All bookings (foreign) are payable in the local currency where the hotel is situated. Only the amount confirmed during the booking in the hotels local currency is guaranteed. An estimated conversion in your local currency may be given for reference but is not part of the contract. Your bank may charge you bank fees and/or exchange fees at the time of payment.