Mercure Brighton Seafront Hotel 4 stars

Customer review rating (ALL Rating) 4.2/5 2,045 reviews

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Mercure Brighton Seafront Hotel - Image 1
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Mercure Brighton Seafront Hotel - Image 3
Mercure Brighton Seafront Hotel - Image 4
149 Kings Road, BN1 2PP BRIGHTON, United Kingdom

Description

Hotel extras

  • Our fantastic restaurant, bar & terrace on the Brighton seafront provides an idyllic backdrop

  • Grade II listed building with original features and newly refurbished bedrooms

  • The Coast View Suite is the ideal backdrop for weddings

  • The famous Bandstand is directly opposite the hotel

Our accommodation(s)

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Hotel location

Mercure Brighton Seafront Hotel

149 Kings Road
BN1 2PP BRIGHTON
United Kingdom

GPS:50.822763, -0.155482

Telephone
Fax +44 161 388 0915

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Car park
  • Restaurant
  • Wheelchair accessible
  • Wi-Fi
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service

Coastal Brighton

Coastal is perfect for those looking to escape the bustle of the city, our restaurant on Brighton seafront allows you to indulge in fine selected dishes from our brunch & dinner menu, plus a range of exclusive local wines and Brighton-inspired cocktails.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

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ALL Rating  4.2/5  2,045 reviews

TripAdvisor Rating  3.6/5  781 reviews

Probably one of the worst hotels we have stayed in

TripAdvisor rating 1.0/5

Camper789537 TripAdvisor review

Just bear in mind this was sold as a lovers weekend retreat package, I can't imagine a worse one! Costs: We paid £328 for 2 nights, bed and breakfast, with one night a 3 course dinner from a set menu. The costs would've been much more but by creating an account and paying for the non refundable rate we managed to get it at that price point. We stayed in room 160, supposedly a "privilege" room. If you want onsite parking that would be an extra £28 per night and it's on a first come first serve basis - which by the way, you can't book and pay for it in advance when you've paid for your room, you must enquire when you arrive at the hotel, so there's no guarantee of getting a spot. First impressions: hotel facade is well presented. The Reception/Foyer/Bar is beautiful, well decorated, warm and inviting but as soon as we left the reception and walked into the threadbare carpeted hallway areas towards our room, the inviting warm glow quickly disappears. Room 160: The room was cold, poorly lit, dirty, with poorly made bed, mould over the door, the air con unit was noisy and dripped water. The room has a musty smell. The bathroom was dirty and there were cracked tiles and if your partner were to use the bathroom, the ventilation system blows the smells into your room so you might as well have been in the bathroom with them. The room was very dated; if you need to find a socket to plug your devices in to charge, you're having to unplug the existing amenities - which defeats the point. It felt like we were sleeping in the staff quarters as right outside our room was where the staff would pile up the dirty laundry for collection. Food: honestly. Don't bother. We were told that as they were hosting evening events, there would be no food served after 5.45pm. So our so-called 3 course meal was initially going to be served in the bar, hunched over a low coffee table, which is unacceptable. They then put us in the breakfast room which made us feel like we were an inconvenience. The room was cold and draughty, definitely not feeling like a romantic meal for two. The food was underwhelming. Cold and bland. The best part of the meal was the sorbet... Which probably was bought in and not even made on site, for all we know. They shouldn't have sold us a set course meal as part of the package deal if they can't actually provide that service. We would've just eaten at the many restaurants nearby but we bought the package thinking we'll just stay in the hotel for the weekend to celebrate our 15 year anniversary. The only saving grace was that the staff were lovely, the location is excellent for all the many local pubs etc and breakfast was acceptable. Not outstanding, just acceptable. We made our feelings aware to the desk staff but we won't be holding our breath to hear from the management team. The hotel feels on its last legs and is just about trying to survive. The sad thing is that the venue wasn't even fully booked up, they could have upgraded our room, they could've allowed us to park onsite for a reduced cost, they could've provided better service but it generally felt like staff were trying their best but working in a poorly managed environment with insufficient training.

Customer review rating 5.0/5

Sharon J. Friends - Confirmed reviews ALL

Friendly staff Clean and comfortable room Great breakfast

Dear Sharon j., Thank you for your kind words regarding your recent stay at our hotel. We are delighted to hear that you appreciated our location, the friendliness of our staff, and your comfortable room. It is wonderful that you enjoyed the breakfast as well. Ioannis , Operations Manager Mercure Brighton Seafront Hotel

Customer review rating 1.0/5

Lib W. Business - Confirmed reviews ALL

Staff were lovely. Please sort your rooms. Mine had a heater but it was still cold and then was roasting as no way to control temperature. I woke shivering and had to put jumper on to sleep at 2am. My colleagues said they didn’t sleep because of it. Also please put up better signs to different rooms when you get out of lift on 3 there is no sign to go the stairs to some rooms - only half the rooms have a sign and it was confusing

Dear Lib, Thank you for your feedback and kind words about our staff. We are sorry to hear about the issues you experienced with the room temperature and signage. We would like the opportunity to investigate further and speak with you directly. If you wish, please contact us via email at fr… Thanks & Regards, Harshit Sharma | Night Manager Mercure Brighton Seafront Hotel

Customer review rating 4.5/5

Patrick S. Couples - Confirmed reviews ALL

Check in was not available as room was not ready but staff were great and we were given free drink for delay

Dear Patrick, Thank you for sharing your experience with us. We’re delighted to hear that you enjoyed our great location and that our team was able to make up for the delay at check-in with a complimentary drink. Your understanding and kind words about our staff mean a lot to us. We’re glad to know you would definitely book again, and we look forward to welcoming you back to Mercure Brighton Seafront Hotel for another enjoyable stay. Warm regards, Ioannis Biternas Operations Manager

Customer review rating 5.0/5

Guy M. Couples - Confirmed reviews ALL

Except stay comfortable bed

Dear Guy M., Thank you for your positive feedback regarding your recent stay. We are pleased to hear that you found your stay enjoyable and comfortable. Your comments regarding the bed comfort will be noted for our continued efforts to enhance guest experiences. Ioannis , Operations Manager Mercure Brighton Seafront Hotel

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Other web-users rate our hotel

  • 1,263 reviews 8.2/10 Location
  • 2,442 reviews 6.1/10 Room
  • 2,428 reviews 9.1/10 Service
  • 20 reviews 3.5/10 WiFi
  • 1,042 reviews 5/10 Comfort
  • 996 reviews 4.4/10 Cleanliness
  • 920 reviews 7.8/10 Breakfast
  • 912 reviews 4.7/10 Amenities

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Price from: 1 night for 1 person in the room category identified within the same price range, excluding additional services and breakfast. This refers to the lowest public price, including all taxes (Some taxes may be payable on arrival at the hotel (for example, tourist tax), depending on current local regulations.) for the accommodation concerned, found on https://all.accor.com/ site today, for a one-night stay in the next 20 days. Varies according to period and availability. The price is only guaranteed at the time of booking. All bookings (foreign) are payable in the local currency where the hotel is situated. Only the amount confirmed during the booking in the hotels local currency is guaranteed. An estimated conversion in your local currency may be given for reference but is not part of the contract. Your bank may charge you bank fees and/or exchange fees at the time of payment.