Mercure Brighton Seafront Hotel 4 stars

Customer review rating (ALL Rating) 4.2/5 1,746 reviews

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Mercure Brighton Seafront Hotel - Image 1
Mercure Brighton Seafront Hotel - Image 2
Mercure Brighton Seafront Hotel - Image 3
Mercure Brighton Seafront Hotel - Image 4
149 Kings Road, BN1 2PP BRIGHTON, United Kingdom

Description

Hotel extras

  • Our fantastic restaurant, bar & terrace on the Brighton seafront provides an idyllic backdrop

  • Grade II listed building with original features and newly refurbished bedrooms

  • The Coast View Suite is the ideal backdrop for weddings

  • The famous Bandstand is directly opposite the hotel

Our accommodation(s)

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Hotel location

Mercure Brighton Seafront Hotel

149 Kings Road
BN1 2PP BRIGHTON
United Kingdom

GPS:50.822763, -0.155482

Telephone
Fax +44 161 388 0915

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Car park
  • Restaurant
  • Wheelchair accessible
  • Wi-Fi
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service

Coastal Brighton

Coastal is perfect for those looking to escape the bustle of the city, our restaurant on Brighton seafront allows you to indulge in fine selected dishes from our brunch & dinner menu, plus a range of exclusive local wines and Brighton-inspired cocktails.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

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ALL Rating  4.2/5  1,746 reviews

TripAdvisor Rating  3.5/5  704 reviews

In need of a major update

TripAdvisor rating 2.0/5

Multiarte TripAdvisor review

Having previously been Accor Gold I have stayed in many Mercure properties throughout Europe. This is by far the worst Hotel I have stayed in! The hotel is in a fantastic sea front position and the staff are all very friendly and welcoming (hence the 2 rating) but that is where the positives end. All of the public areas are looking so tired and scruffy, most of the carpets are stained and grubby. I had booked a single room and on arrival I was told I'd been upgraded to a double. I made the mistake of dropping my case inside the room and going straight out before inspecting the room. On returning very late that evening I had the first chance to inspect the room (#300). On the plus side the bed and linen were clean, the room was small and the furnishings very dated and well worn. On opening the bedroom frosted glass window my view was of a scruffy external wall and stairwell with hardly any natural light. The bathroom should have come with a health warning, the laminate floor had gaps everywhere which were filled with grime, the bath panel was battered and all the screw heads were exposed, around the shower screen there was mould and grime. The shower head was like a museum piece and was in serious need of a descaling. The snagging list for the bathroom alone would have run to several pages (I have pictures which I will add later). I can honestly say that this room was not fit for purpose and I would invite the Mercure management to tell me if they are proud to be putting their brand to it. On checking out I discussed with the reception supervisor who was apologetic and assured me that they have lovely rooms, I would like to think that this room is the only bad one in the hotel but I'm not convinced. I regret not going to reception to ask to be moved the night before. Unfortunately my bad experience did not finish with the room, I had ordered the breakfast which was awful. All of the fried ingredients were swimming in grease, the fruit option consisted only of cubes of melon in preserve jars which was weird and to top it all the machine coffee was awful. The breakfast room and furnishing are very dated and scruffy. Overall the hotel needs some serious money spent on a major update.

Lovely helpful staff

Customer review rating 4.5/5

Trevor M. Couples - Confirmed reviews ALL

Great decor in an old building with happy helpful staff.

Dear Trevor, Thank you for your recent stay at our hotel and for taking the time to share your feedback with us. We are thrilled to hear that you enjoyed our great decor in an old building and that you found our staff to be lovely and helpful. we are proud to have a team of dedicated professionals who work hard to provide exceptional service to our guests. Your feedback will be shared with our team to continue to inspire and motivate them. Thank you again for choosing to stay with us, and we hope to have the pleasure of welcoming you back in the near future. Best regards, Ioanni Operations Manager

Great Art

Customer review rating 4.0/5

Rich Friends - Confirmed reviews ALL

Really enjoyed the stay, friendly staff, good location along the seafront. Standard room in the Mews part of the hotel small but just right for a one night stay. Good breakfast with a selection of various hot and cold food. Absolutely loved the art and photographs. My only gripe was the shower was very weak

Dear Rich Thank you for taking the time to share your feedback with us. We are delighted to hear that you enjoyed your stay with us, and that you found our staff friendly and our location convenient. We are also glad to hear that you appreciated the artwork and photographs throughout the hotel. We take all feedback seriously, and we are sorry to hear that the shower in your room did not meet your expectations. We will certainly look into this and address any necessary improvements. Thank you again for choosing to stay with us, and we hope to have the opportunity to welcome you back in the near future. Kind regards, Ioannis Operations Manager

Small changes could make a massive impact

TripAdvisor rating 3.0/5

RPEVAGF TripAdvisor review

Although the service was brilliant, there are some small things that I feel need changing to make a big difference. Pillows - lumpy, cheap nasty pillows that ruined our nights sleep. Coffee - No option of a filter coffee, I couldn't even purchase one at the bar. Instead, a machine of cheap bitter, see-through coffee that wasn't even drinkable. Breakfast - Despite being the first downstairs, it was luke warm. It seemed that it had been left on the hot plate for a long time. Good quality, just cold. The reception staff were amazing and couldn't do enough. Unfortunately we won't be staying again as it wasn't a comfortable nights sleep.

Really nice hotel

Customer review rating 5.0/5

Andrea G. Families - Confirmed reviews ALL

Very friendly staff , room was clean and bed was comfy, would stay again

Dear Andrea, Thank you for your recent stay at our hotel and for taking the time to share your feedback with us. We are thrilled to hear that you found our hotel to be really nice, and that you enjoyed the friendly staff, clean room, and comfy bed. we strive to create memorable experiences for all of our guests, and we are glad to hear that we met your expectations. We look forward to the opportunity to welcome you back in the near future. Thank you again for choosing to stay with us! Best regards, Ioanni Operations Manager

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Other web-users rate our hotel

  • 1,076 reviews 8.1/10 Location
  • 2,208 reviews 6.2/10 Room
  • 2,095 reviews 9/10 Service
  • 16 reviews 3.9/10 WiFi
  • 883 reviews 4.8/10 Comfort
  • 864 reviews 4.6/10 Cleanliness
  • 842 reviews 7.6/10 Breakfast
  • 796 reviews 4.8/10 Amenities

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Price from: 1 night for 1 person in the room category identified within the same price range, excluding additional services and breakfast. This refers to the lowest public price, including all taxes (Some taxes may be payable on arrival at the hotel (for example, tourist tax), depending on current local regulations.) for the accommodation concerned, found on https://all.accor.com/ site today, for a one-night stay in the next 20 days. Varies according to period and availability. The price is only guaranteed at the time of booking. All bookings (foreign) are payable in the local currency where the hotel is situated. Only the amount confirmed during the booking in the hotels local currency is guaranteed. An estimated conversion in your local currency may be given for reference but is not part of the contract. Your bank may charge you bank fees and/or exchange fees at the time of payment.