Mercure Hull Grange Park Hotel 4 stars

Customer review rating (ALL Rating) 4.0/5 582 reviews

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Mercure Hull Grange Park Hotel - Image 1
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Grange Park Lane, Willerby, HU10 6EB HULL, United Kingdom

Description

Hotel extras

  • 600 free car parking spaces exclusive to hotel guests

  • 19th century hotel set among 12 acres of landscaped gardens

  • On-site swimming pool, jacuzzi and gym facilities

  • 12 flexible meeting rooms can cater for up 450. International Suite holds up to 550 guests

Our accommodation(s)

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Hotel location

Mercure Hull Grange Park Hotel

Grange Park Lane, Willerby
HU10 6EB HULL
United Kingdom

GPS:53.766179, -0.452092

Telephone
Fax +44 161 388 0915

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service

THE BRASSERIE

Non contractual photo

The hotel's friendly, professional team make sure dishes from The Brasserie menu are served just the way you like. Order afternoon tea with scones and tempting snacks from the lounge menu, or take advantage of room service 24 hours a day.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

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ALL Rating  4.0/5  582 reviews

TripAdvisor Rating  3.8/5  1,514 reviews

Grubby and dated. No way should this be a 4 star

TripAdvisor rating 2.0/5

F1965WQchrisb TripAdvisor review

Can't believe this is a 4 star. Grubby and dated. Not at all impressed and wouldn't stay again. The photos say it all. Carpet was dirty and stained. Towel rail fell of the wall when I went to rake a towel off. Bathroom moudly round the bath and on the tiles and floor. Kettle was filthy.

Outstanding stay

TripAdvisor rating 5.0/5

Kerry J TripAdvisor review

This is our second time visiting mecure hull lovely atmosphere as hosting a Christmas party , lovely decorations for Christmas , pool and hot tub was brilliant , a much needed break away , breakfast was out of this world was the highlight of our stay plenty to choose from all lovely and hot will be back soon , service was exceptional

Customer review rating 2.0/5

David W. Couples - Confirmed reviews ALL

We got told on arrival we had been given an upgraded room. This was definitely bigger but lacked character and charm of the room we'd originally booked...I dont even think it had originally been a hotel room! It had polystyrene ceiling tiles and looked old, shabby, especially the carpet and bathroom, which didn't even have an extractor fan..This wasn't a great room! The poor chef doing the breakfast the next morning seemed stressed and run off her feet. A 3rd of the breakfast options on the cooked side just wasn't available and we had to wait until brought out of the back. The thing that I found the most unprofessional and not great was at check out, we were asked if everything was okay with our stay... We replied that it wasn't the best... He said I'm sorry about that but failed to ask us why? He didn't seem in the slightest interested! That was the final straw! So in all not a great experience when you consider how much it cost! Very disappointing to say the least.

Dear David W., Thank you for taking the time to share your feedback regarding your recent stay at Mercure Hull Grange Park Hotel. I sincerely regret to learn that your experience did not meet your expectations. It is disappointing to hear that the upgraded room did not provide the comfort and charm you anticipated. We aim to offer accommodations that reflect our commitment to quality, and I appreciate you bringing this to our attention. Your comments regarding the breakfast options and the service experienced during breakfast have also been noted, as we strive to maintain high standards in all aspects of our hospitality. Furthermore, I apologize for the lack of engagement during your check-out process. Our team is trained to address guest feedback thoroughly, and it is concerning to hear that this was not your experience. Your insights are valuable, and I assure you that they will be reviewed to enhance our service. Thank you once again for your feedback, and I hope you consider staying with us in the future for a more positive experience. Warm regards, The Front Office Team Mercure Hull Grange Park Hotel

Customer review rating 4.5/5

Lorna R. Couples - Confirmed reviews ALL

Great hotel for dog owners. The staff are very friendly and welcoming to humans too! It’s due a refurbishment but it’s worth staying for the easy going environment

Dear Lorna R., Thank you for your kind feedback regarding your recent stay. We are pleased to hear that you appreciated our welcoming environment and the pet-friendly atmosphere. Your comments about the need for refurbishment are noted, and we appreciate your understanding as we strive to enhance guest experiences. Best regards, Mercure Hull Grange Park Hotel

Customer review rating 2.0/5

Gordon L. Families - Confirmed reviews ALL

Dinner in the restaurant was very poor. Gristly pork belly bites, very limp salad, anaemic and soggy chipolata sausages. Ordered tap water for our table of 3, was brought 1 glass. Ordered mint tea for two, was brought black tea.

Dear Gordon L., Thank you for sharing your feedback regarding your recent dining experience. I regret that the quality of the food and beverage service did not meet your expectations. Please be assured that your comments will be reviewed with our culinary team to enhance our offerings. Warm regards, The Front Office Team Mercure Hull Grange Park Hotel

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Other web-users rate our hotel

  • 324 reviews 9.3/10 Location
  • 1,151 reviews 5.8/10 Room
  • 1,502 reviews 9/10 Service
  • 23 reviews 5.6/10 WiFi
  • 623 reviews 9.2/10 Breakfast
  • 491 reviews 4.9/10 Cleanliness
  • 351 reviews 4.6/10 Vibe
  • 191 reviews 5.9/10 Value

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Price from: 1 night for 1 person in the room category identified within the same price range, excluding additional services and breakfast. This refers to the lowest public price, including all taxes (Some taxes may be payable on arrival at the hotel (for example, tourist tax), depending on current local regulations.) for the accommodation concerned, found on https://all.accor.com/ site today, for a one-night stay in the next 20 days. Varies according to period and availability. The price is only guaranteed at the time of booking. All bookings (foreign) are payable in the local currency where the hotel is situated. Only the amount confirmed during the booking in the hotels local currency is guaranteed. An estimated conversion in your local currency may be given for reference but is not part of the contract. Your bank may charge you bank fees and/or exchange fees at the time of payment.