Mercure Bolton Georgian House Hotel 3 stars

Customer review rating (ALL Rating) 3.9/5 316 reviews

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Mercure Bolton Georgian House Hotel - Image 1
Mercure Bolton Georgian House Hotel - Image 2
Mercure Bolton Georgian House Hotel - Image 3
Mercure Bolton Georgian House Hotel - Image 4
Manchester Road, Blackrod, BL6 5RU BOLTON, United Kingdom

Description

Hotel extras

  • On-site swimming pool, jacuzzi, spa and gym facilities

  • Bolton town centre is located just 5 miles away

  • Located within 1.5 miles of the University of Bolton Stadium and Horwich Parkway station.

  • Nine function rooms for up to 300 guests

Our accommodation(s)

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Hotel location

Mercure Bolton Georgian House Hotel

Manchester Road, Blackrod
BL6 5RU BOLTON
United Kingdom

GPS:53.576499, -2.560394

Telephone
Fax +44 161 388 0915

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service

BRASSERIE RESTAURANT

The Brasserie Restaurant offers traditional and internationally inspired cuisine, delicious desserts and a selection of fine wines to complement your meal in a relaxed atmosphere for an enjoyable dining experience.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

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ALL Rating  3.9/5  316 reviews

TripAdvisor Rating  4.0/5  1,098 reviews

Certificate of excellence 2024

Tired, worn out hotel, desperately needs a re-fit

Customer review rating 0.5/5

J T. Solo - Confirmed reviews ALL

The door to my room failed to open. My old dog was trapped inside, the hotel didn't even have any spare batteries for the door lock and had to take some from another door. The maintenance guy lived 20 minutes away. It took 30 minutes before he finally had to agree with me to drill the door open as I threatened to call the Fire Brigade. My dog had been stuck in there for an hour. My dog was fine but what if child or person having a heart attack had been stuck in that room ?? Their health and safety policy obviously needs a review, I wouldn't feel safe staying there again.

Dear Josie T., Thank you for taking the time to tell us about your experience at the Mercure Bolton Georgian House Hotel. I am sorry that your door lock failed whilst at the hotel. Our Maintenance manager attended site on his day off following a call from the hotel. If there had been a situation with an injury or child in the room we would of course call the emergency services to attend. unfortunately somethings are beyond our control with a lock failure. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely,

Good stay

Customer review rating 4.0/5

Anonymous Friends - Confirmed reviews ALL

Had a really nice stay. Room was lovely and clean. Staff friendly. Only downside was the pillows were rock hard but that’s a personal preference

Dear Alana W., We very much appreciate your comments regarding your stay at the Mercure Bolton Georgian House Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

Comfortable and welcoming

Customer review rating 4.5/5

Paul Couples - Confirmed reviews ALL

We were made to feel very welcome in the hotel. The staff were friendly and efficient, our room comfortable and characterful and the food generally of good quality. We particularly appreciated the swimming pool and made full use of it.

Dear Paul D., We very much appreciate your comments regarding your stay at the Mercure Bolton Georgian House Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

Good value - lovely service

TripAdvisor rating 4.0/5

AndieH Families - TripAdvisor review

What I like most about this hotel is the staff who were unfailingly kind and helpful - special shout out to Sheila, Kim and Ben who did a great job of looking after us. It is a little tired in places but it is clean and comfortable and good value for money.

Thank you for taking the time to provide your review following your stay with us here at the hotel. Especially nice to see a name mention for Sheila, Kim and Ben.

Knock down and start again?!

Customer review rating 2.0/5

Lee G. Families - Confirmed reviews ALL

The whole hotel team are A1! Greetings to Irene, Kim on the bar. Unfortunately, the other names I did not catch. Not sure if the lack of uniform is a new concept? However, the remainder leaves more than a lot to be desired. Although the hotel rooms are clean, they really need a massive cash injection. In fact, the whole hotel does. The breakfast room is probably as loveless as it gets. The bar area is ok, however some comfy seating would not go amiss. The showers need anti-slip rubber mats (provided when requested). The shower tap was very difficult to turn on and the pressure was sub-par. The key card system is also so antiquated that proximity contact to a mobile phone wiped the data causing us to return to reception on NUMEROUS occasions (daily) to reprogram the cards, which was a huge inconvenience. The outside space is a disgrace. I understand that it is winter and leaves are flying around everywhere, however the wood palette and bin bag filled with litter next to the car park and the road to the car park are quite disgraceful. I think the management ought to take a look outside the building now and again to see what the first and last impressions really surmount too. It is not good a good reflection of what a hotel should extrude. The exterior of the back of the old Georgian house and the roof above the C&B facilities should also be looked at, as well as your waste management space. The pool and the changing facilities (I did not use the gym) follow on from the above. Unfortunately, I did not take any photos, which is perhaps a good thing. The changing room and the sauna in the male changing room are, to be frank, disgusting. Not sure if you sublet this space but the broken cabinets, body hair and general lack of hygiene in such spaces is unforgivable. The net above the pool to capture the rust falling from the girders is commendable but not addressing the issue at large. Missing ceramic tiles on the pool's edge is also a risk, especially as there were so many children there. Finally, to finish on a positive note, as I said, the team was very helpful and accommodating, and the food was good and well-presented and dealt well with one of our partys' dietary needs. So thank you.

Dear Lee G., Thank you for taking the time to tell us about your experience at the Mercure Bolton Georgian House Hotel. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely,

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Other web-users rate our hotel

  • 261 reviews 9.1/10 Location
  • 832 reviews 5.8/10 Room
  • 863 reviews 8.8/10 Service
  • 21 reviews 0.2/10 WiFi
  • 357 reviews 5.5/10 Cleanliness
  • 344 reviews 8.3/10 Breakfast
  • 252 reviews 3.7/10 Vibe
  • 164 reviews 6.1/10 Value

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Price from: 1 night for 1 person in the room category identified within the same price range, excluding additional services and breakfast. This refers to the lowest public price, including all taxes (Some taxes may be payable on arrival at the hotel (for example, tourist tax), depending on current local regulations.) for the accommodation concerned, found on https://all.accor.com/ site today, for a one-night stay in the next 20 days. Varies according to period and availability. The price is only guaranteed at the time of booking. All bookings (foreign) are payable in the local currency where the hotel is situated. Only the amount confirmed during the booking in the hotels local currency is guaranteed. An estimated conversion in your local currency may be given for reference but is not part of the contract. Your bank may charge you bank fees and/or exchange fees at the time of payment.