Mercure Manchester Piccadilly Hotel 4 stars

Customer review rating (ALL Rating) 3.5/5 1,206 reviews

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Hotel extras

  • An ALLSAFE Clifton Environmental certified hotel

  • Wedding facilities capable of accommodating 800 guests

  • Walking distance to Manchester Picadilly Station

  • Within walking-distance of Manchester Arena

  • Nearby the famous Arndale shopping Centre

Our accommodation(s)

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Hotel location

Mercure Manchester Piccadilly Hotel

Portland Street
United Kingdom

GPS:53.479874, -2.237445

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Car park
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service
Near the property
  • Car park


This individually styled restaurant offers a wide selection of internationally inspired dishes. These range from quick snacks to three course meals and are complemented by a range of fine wines from around the world.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  3.5/5  1,206 reviews

TripAdvisor Rating  3.5/5  4,845 reviews

Pleasant stay

TripAdvisor rating 4.0/5

Lisa T TripAdvisor review

Stayed one night at the Mercure Manchester Piccadilly Hotel for an awards event. Our rooms were basic but clean and functional. The snacks and drinks in the bar were very good and served promptly by friendly staff. The event staff were very professional and the food service was also very good. Cheryl on Reception was very polite and helpful with our various questions. Good customer service is not present in a lot of cases these days, but Cheryl and the staff at this hotel should be commended for their great customer service.

It sounds like you had a pleasant experience during your stay at the Mercure Manchester Piccadilly Hotel! Clean and functional rooms, along with tasty snacks and drinks served promptly by friendly staff, can definitely enhance your stay. Professional event staff and excellent food service are also key elements for a successful event experience. It's wonderful to hear that Cheryl on Reception stood out with her politeness and helpfulness in addressing your questions. Great customer service truly makes a difference, and it's fantastic that Cheryl and the rest of the staff at the hotel exceeded your expectations in this regard. Thank you for taking the time to share your positive feedback!

Great Location

Customer review rating 3.0/5

Graham Solo - Confirmed reviews ALL

The staff in the hotel were lovely and I enjoyed the personal touches which made me feel welcome. However there were issues with the room and what I was told was an upgraded room. Particularly with mould around the window and on the secondary glazing.

Dear Graham M., Thank you for taking the time to tell us about your experience at the Mercure Manchester Piccadilly Hotel. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely,

Excellent hotel, well located

Customer review rating 5.0/5

Janina M. Couples - Confirmed reviews ALL

We have stayed here on numerous occasions and have always been very pleased with the standard. Breakfast is excellent and this time we ate dinner too which we were very impressed with.

Dear Janina M., We very much appreciate your comments regarding your stay at the Mercure Manchester Piccadilly Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

Exceptional customer service

TripAdvisor rating 5.0/5

Justin J TripAdvisor review

I stayed over for 1 night as I was attending a family event. Upon arrival I was greeted by Cheryl. She was the most professional, welcoming & gracious receptionist I've ever come across. She was so polite & nothing was too much trouble for her. She helped me with my parking & even ordered my taxi for me to the family event. The hotel itself is quite nice. The reception is welcoming & the room was nice too. Clean, comfy & a nice big tv (which I like). I'd definitely stay here again & Cheryl is a credit to the team. Thank you so much for your help & warm welcome.

Thank you for sharing your experience with us! We're thrilled to hear that Cheryl provided you with such professional, welcoming, and gracious service during your stay. It's wonderful to know that she went above and beyond to assist you with parking and arranging a taxi for your family event. We'll be sure to pass along your kind words to Cheryl. Additionally, we're glad that you found our hotel to be welcoming, with a clean and comfortable room, and amenities that suited your preferences. Thank you for choosing to stay with us, and we look forward to welcoming you back for another pleasant stay in the future! If there's anything more we can do to make your next visit even better, please don't hesitate to let us know. Safe travels!

Breakfast at maisie’s

TripAdvisor rating 5.0/5

Excursion51881321656 TripAdvisor review

Greeted at breakfast this morning with the friendliest service from maisie. i requested to have my eggs a certain way and she saw that it was fine just as i had asked. the restaurant was spotless. it was a very nice breakfast. the views really added to the experience

Thank you for sharing your breakfast experience with us! We're delighted to hear that Maisie provided you with friendly service and accommodated your request for eggs just the way you like them. It's wonderful to know that you found the restaurant spotless and that the views added to your experience. We'll be sure to pass along your kind words to Maisie. Thank you for choosing to dine with us, and we hope to have the pleasure of welcoming you back for another enjoyable breakfast in the future! If there's anything more we can do to make your next visit even better, please don't hesitate to let us know. Safe travels!

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Other web-users rate our hotel

  • 2,012 reviews 9.3/10 Location
  • 3,407 reviews 4.4/10 Room
  • 3,590 reviews 8.6/10 Service
  • 254 reviews 1.5/10 WiFi
  • 1,334 reviews 4.1/10 Cleanliness
  • 1,283 reviews 4.1/10 Comfort
  • 917 reviews 2.8/10 Amenities
  • 855 reviews 8.3/10 Breakfast

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