Mercure Manchester Piccadilly Hotel 4 stars

Customer review rating (ALL Rating) 3.7/5 1,125 reviews

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Mercure Manchester Piccadilly Hotel - Image 1
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Mercure Manchester Piccadilly Hotel - Image 4
Portland Street, M1 4PH MANCHESTER, United Kingdom

Description

Hotel extras

  • Wedding facilities capable of accommodating 800 guests

  • Walking distance to Manchester Picadilly Station

  • Within walking-distance of Manchester Arena

  • Nearby the famous Arndale shopping Centre

Our accommodation(s)

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Hotel location

Mercure Manchester Piccadilly Hotel

Portland Street
M1 4PH MANCHESTER
United Kingdom

GPS:53.479874, -2.237445

Telephone
Fax +44 161 388 0915

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Car park
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service
Near the property
  • Car park

LEVEL 3 LOUNGE AND RESTAURANT

This individually styled restaurant offers a wide selection of internationally inspired dishes. These range from quick snacks to three course meals and are complemented by a range of fine wines from around the world.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

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ALL Rating  3.7/5  1,125 reviews

TripAdvisor Rating  3.5/5  5,015 reviews

Customer review rating 4.5/5

Michael C. Couples - Confirmed reviews ALL

All good apart from running ot of vegan sausages. Bit of a poor show that.

Thank you for taking the time to share your feedback following your stay with us. We’re delighted to hear that you enjoyed the hotel’s location, cleanliness, comfortable accommodation, and the service from our team. It’s especially pleasing to know that our facilities, including heating and fresh air in the rooms, met your expectations. I do apologise that we ran out of vegan sausages during breakfast, we appreciate you highlighting this, and we will ensure our team is better prepared to meet all dietary preferences going forward. Thank you again for your kind comments and for recommending our hotel. We look forward to welcoming you back on your next visit to Manchester. Kind Regards, Hotel Management

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TripAdvisor rating 1.0/5

OnAir01634600799 TripAdvisor review

Was here with work years ago and it was awful. The staff said it was going through a big makeover. So given its location I thought why not, give it a go now. Good God. No room keys, so you have to sit in reception and just wait for someone to come and take you upstairs. And this is a big hotel, so we are talking around 14 floors. No internet at all. "we are undergoing some work" - How does that mean you have no internet? And just as an aside, the entire air con unit was happily in pieces on the floor. The staff response was 'I think it still works'. In their defence the staff seem heinously thrown into the fire here. Nothing works and I don't think they have much in the way of support. But Manchester has some nice hotels - Do not come here. Ever.

Thank you for taking the time to share your experience. We are truly sorry to hear that your stay did not meet your expectations. We sincerely apologize for the issues you encountered with room access, internet, and the air conditioning. Unfortunately, some of these challenges were related to ongoing renovation work and maintenance, which temporarily affected our usual services. Our team did their best to assist you under these circumstances, and we regret that it was not enough to provide a smooth experience. We appreciate your acknowledgment of our staff’s efforts—they were doing their utmost despite the challenges, and your feedback will help us improve both support and training for our team. We understand your frustration and are sorry we fell short. We hope that, should you ever reconsider, we might have the opportunity to welcome you back with a fully improved experience that better reflects the standards we aim to provide.

Customer review rating 5.0/5

Ben S. Business - Confirmed reviews ALL

Great location just a short walk from the station. Welcoming service and comfortable rooms.

Thank you very much for your fantastic review and for awarding us a perfect score. We’re delighted to hear that you enjoyed our central location, comfortable rooms, and the warm, welcoming service from the team. It’s especially pleasing to know that every aspect of your stay, from check-in to breakfast and Wi-Fi — met your expectations during your business trip. Thank you also for highlighting our team’s friendliness and our commitment to sustainability; your feedback is truly appreciated and will be shared with the team. We hope to welcome you back again soon, and should you stay with us regularly, we would encourage you to explore the benefits of our ALL – Accor Live Limitless loyalty programme. Kind regards, Hotel Management Team

Customer review rating 3.0/5

Ian G. Business - Confirmed reviews ALL

The hotel is old, the sound proofing between rooms is not good - I had to change rooms during my stay as i could hear everything said in the next room

Thank you for taking the time to share your feedback following your recent business stay with us, and for your continued loyalty as a Platinum ALL member. I’m sorry to hear that aspects of your accommodation did not meet expectations, particularly regarding soundproofing between rooms and the Wi-Fi performance. I appreciate how disruptive this must have been, especially when travelling for business, and I apologise that a room move was required during your stay. That said, I’m pleased to read your positive comments about our reception and restaurant teams, who will be delighted to know their service made a strong impression. We recognise that parts of the building are dated, and I would like to reassure you that we have now commenced a full refurbishment of the property, which will address issues such as room condition, sound insulation, and connectivity to significantly improve guest comfort and overall experience. Thank you again for your honest feedback. We truly value your loyalty and hope to have the opportunity to welcome you back in the future to experience the improvements. Kind regards, Hotel Management Team

Customer review rating 2.0/5

Jason M. W. Business - Confirmed reviews ALL

Room was cold. Heating was blowing out cold air and the only way to warm up the room slightly was to turn off the heating. The heating controller may have been broken? Also, no room upgrade was offered and platinum status not acknowledged.

Thank you for taking the time to share your feedback, and for your continued loyalty as a Platinum ALL member. I am very sorry to hear that your room temperature and heating controls did not function correctly during your stay. A cold room is clearly unacceptable, particularly when travelling for business, and I apologise that this was not resolved to your satisfaction. Your comments regarding the Wi-Fi instability and the lack of recognition of your Platinum status, including the absence of an upgrade, are also noted and regretted. We fully recognise that parts of the building and its systems are no longer meeting the standards our guests expect. I would like to reassure you that we have now commenced a full refurbishment of the property, which will address heating, connectivity, and overall room quality, as well as reinforce our loyalty recognition standards. I am pleased to see that you enjoyed the breakfast offering, and thank you for sharing both positive and constructive feedback, which is invaluable to us. Once again, please accept my apologies for the shortcomings you experienced. We genuinely value your loyalty and hope to have the opportunity to welcome you back in the future under improved circumstances. Kind regards, Hotel Management Team

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Other web-users rate our hotel

  • 2,458 reviews 9.5/10 Location
  • 3,723 reviews 5.1/10 Room
  • 7,534 reviews 9.4/10 Service
  • 290 reviews 2.5/10 WiFi
  • 1,664 reviews 9.2/10 Breakfast
  • 1,412 reviews 9.4/10 Bar
  • 1,406 reviews 4.6/10 Comfort
  • 1,334 reviews 5.4/10 Cleanliness

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