Mercure Manchester Piccadilly Hotel 4 stars

Customer review rating (ALL Rating) 3.6/5 1,229 reviews

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Mercure Manchester Piccadilly Hotel - Image 1
Mercure Manchester Piccadilly Hotel - Image 2
Mercure Manchester Piccadilly Hotel - Image 3
Mercure Manchester Piccadilly Hotel - Image 4
Portland Street, M1 4PH MANCHESTER, United Kingdom

Description

Hotel extras

  • Wedding facilities capable of accommodating 800 guests

  • Walking distance to Manchester Picadilly Station

  • Within walking-distance of Manchester Arena

  • Nearby the famous Arndale shopping Centre

Our accommodation(s)

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Room 1

Hotel location

Mercure Manchester Piccadilly Hotel

Portland Street
M1 4PH MANCHESTER
United Kingdom

GPS:53.479874, -2.237445

Telephone
Fax +44 161 388 0915

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Car park
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service
Near the property
  • Car park

LEVEL 3 LOUNGE AND RESTAURANT

This individually styled restaurant offers a wide selection of internationally inspired dishes. These range from quick snacks to three course meals and are complemented by a range of fine wines from around the world.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

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ALL Rating  3.6/5  1,229 reviews

Customer review rating 0.5/5

Svetan R. Business - Confirmed reviews ALL

Dear Mr. R., Thank you for taking the time to share your feedback following your recent stay with us. We are truly sorry to learn that your experience did not meet your expectations. We regret the issues you encountered with the condition of your room, the leaking shower, the breakfast offering, and the WiFi, as well as the confusion regarding your Diamond member welcome amenity. This is certainly not the experience we strive to provide, especially for our valued ALL loyalty members. Your comments have been shared with our management team and the relevant departments so that they can review these matters carefully and take the necessary actions to improve both our facilities and the consistency of our service. We appreciate your honest feedback, as it helps us identify opportunities for improvement. Thank you for choosing to stay with us, and we hope to have the opportunity to provide you with a much better experience in the future. Regards Alex Operations Manager

Customer review rating 4.0/5

Mario A. V. Business - Confirmed reviews ALL

Dear Mr. V., Thank you for taking the time to share your feedback and for choosing to stay with us again. We truly appreciate your loyalty as an ALL Accor Diamond member. We are delighted to hear that you continue to value our convenient location for both business and leisure travel. At the same time, we sincerely apologize that your experience was impacted by our ongoing renovation works and that you were unable to enjoy the breakfast you remembered from your previous stay. We also appreciate your comments regarding the room upgrade. While upgrades are always subject to availability, we understand the importance of communicating this clearly to our valued loyalty members. Your feedback has been shared with our front office team to ensure we provide better communication in the future. Thank you once again for your understanding during this exciting period of improvement. We look forward to welcoming you back soon and providing you with the enhanced experience you know and expect from us. Kind regards, Alex Operations Manager

Customer review rating 1.5/5

Alexander F. Families - Confirmed reviews ALL

Thank you, Alexander, for taking the time to share your detailed feedback. We sincerely apologise that your stay was affected by several issues, including the noise from our ongoing refurbishment works, the lack of Wi-Fi, and the difficulties you experienced with the key cards. We completely understand how frustrating it must have been to be disturbed by construction noise, particularly during a family stay, and we regret that the refurbishment was not clearly communicated before your arrival. We also apologise that the Wi-Fi issue impacted your experience, and we appreciate you highlighting how important this service is for our guests. While we are pleased to hear that our team members were friendly and that you found the cleanliness and check-in service satisfactory, we recognise that the absence of a manager available to address your concerns left you feeling unsupported. This is not the level of service we aim to provide, and your feedback regarding communication and management availability has been shared with the relevant teams. Thank you also for recognising the value of our location and for your continued support as an ALL Silver member. We hope that once our refurbishment works are complete and improvements have been made, we will have the opportunity to welcome you and your family back for a much-improved stay. Regards Alex Operations Manager

Customer review rating 2.5/5

Simon O. Solo - Confirmed reviews ALL

Dear Simon, Thank you for taking the time to share your feedback following your recent stay. I am sorry to learn that your experience did not meet your expectations. While our central location is convenient for many guests, I appreciate your comments regarding the surrounding area and understand how this may have impacted your overall impression of your visit. I also regret that the ongoing refurbishment works, the condition of certain public areas, and aspects of your room did not reflect the standards we aim to provide. Your observations regarding the bar furniture and the beverage served have been noted and will be shared with the relevant teams for immediate review. Most importantly, I apologise that your Platinum status recognition fell short of expectations. We value the loyalty of our Accor members, and I am disappointed that you did not feel appropriately acknowledged during your stay. Your comments regarding the Mercure brand experience and overall value for money are appreciated. Guest feedback plays an important role in helping us identify areas where we need to improve, particularly as we work through our refurbishment programme. Thank you again for your honest feedback. We hope to have the opportunity to welcome you back in the future and provide a significantly improved experience. Kind regards, Guest Relations Nikki

Customer review rating 2.5/5

Mark T. Families - Confirmed reviews ALL

Dear Mark, Thank you for sharing your feedback. We sincerely apologize for the inconvenience caused by the lack of Wi-Fi during your stay, particularly as this was advertised as an available facility. We understand how frustrating this must have been. We are also sorry that the ongoing building works affected your experience. We appreciate your comments regarding the lack of prior notification, and we understand that guests should be made aware of any significant works or facility limitations before booking so they can make an informed decision. Your feedback has been shared with our management team as we continue to improve both our communication and guest experience. We regret that we did not meet your expectations on this occasion and appreciate you bringing these concerns to our attention. Kind regards, Guest Relations Nikki

Other web-users rate our hotel

  • 2,092 reviews 9.4/10 Location
  • 3,273 reviews 4.9/10 Room
  • 5,974 reviews 9.3/10 Service
  • 312 reviews 2.2/10 WiFi
  • 1,517 reviews 9.1/10 Breakfast
  • 1,311 reviews 4.1/10 Comfort
  • 1,158 reviews 5.3/10 Cleanliness
  • 1,143 reviews 9.5/10 Bar

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