Mercure Manchester Piccadilly Hotel 4 stars

Customer review rating (ALL Rating) 3.7/5 1,199 reviews

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Mercure Manchester Piccadilly Hotel - Image 1
Mercure Manchester Piccadilly Hotel - Image 2
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Mercure Manchester Piccadilly Hotel - Image 4
Portland Street, M1 4PH MANCHESTER, United Kingdom

Description

Hotel extras

  • Wedding facilities capable of accommodating 800 guests

  • Walking distance to Manchester Picadilly Station

  • Within walking-distance of Manchester Arena

  • Nearby the famous Arndale shopping Centre

Our accommodation(s)

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Hotel location

Mercure Manchester Piccadilly Hotel

Portland Street
M1 4PH MANCHESTER
United Kingdom

GPS:53.479874, -2.237445

Telephone
Fax +44 161 388 0915

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Car park
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service
Near the property
  • Car park

LEVEL 3 LOUNGE AND RESTAURANT

This individually styled restaurant offers a wide selection of internationally inspired dishes. These range from quick snacks to three course meals and are complemented by a range of fine wines from around the world.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

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ALL Rating  3.7/5  1,199 reviews

Customer review rating 3.0/5

Cherie D. Couples - Confirmed reviews ALL

The lady who checked me in was rude in my opinion Spoke to let me know I was next in line but didn’t look up from the computer which made me feel like I had misheard She then did the same again when I didn’t step forward which made me look stupid While checking us in her attention was on what was going on around her behind the desk with other staff and constantly left us stood there waiting mid check in while she dealt with other things She’d be better dealing with the customer she’s serving and have confidence that the other staff can do their job without her intervention. The room was clean but very basic the bathroom was dated and the sink would not hold water. Lots of areas of the hotel are tired and need updating Breakfast was lovely I think the parking cost is extortionate especially even you have paid to stay at the hotel

Dear Cherie, Thank you for taking the time to share your feedback following your recent stay with us. I was very disappointed to read about your arrival experience and the impression given during check-in. Please accept my sincere apologies that you felt overlooked and uncomfortable at reception. This is certainly not the level of service we aim to provide, and your comments will be discussed with the team to ensure greater focus and attentiveness is given to our guests at all times. I also appreciate your feedback regarding the condition of the room and bathroom facilities. Whilst I am pleased you found the room clean and enjoyed the breakfast, I am sorry that parts of the hotel appeared tired and did not meet your expectations. We are currently in the process of upgrading the hotel, and your comments regarding the sink and general upkeep have been noted and will be reviewed with our maintenance team. I also understand your concerns regarding the parking charges and appreciate you highlighting this. Thank you once again for your valuable feedback. We do hope you may consider giving us another opportunity in the future to provide you with a much-improved experience. Kind Regards, Alex Director of Operations

Customer review rating 5.0/5

Alex B. Couples - Confirmed reviews ALL

Great location. Comfortable rooms. Nice bed. Staff were great. Good buffet breakfast and vegan sausages cooked up specially for me.

Thank you very much for taking the time to share your feedback following your recent stay with us. We are delighted to hear that you enjoyed your experience, particularly the comfort of the room, our great location, and the service provided by our team. It is especially pleasing to know that the team were able to accommodate your request for vegan sausages at breakfast, and that this helped make your stay more enjoyable. Your kind comments are truly appreciated and will be shared with the team, as they are a great source of motivation and recognition for their efforts. We are very pleased to see that you would recommend us so highly, and we look forward to welcoming you back again in the future for another comfortable stay. Kind Regards, Mercure Team

Customer review rating 2.5/5

Shaun M. L. Business - Confirmed reviews ALL

Room itself was ok, but air conditioning didnt work and was too hot.

Thank you for taking the time to share your feedback following your recent stay with us. I was sorry to read that your experience was impacted by the air conditioning not functioning correctly, resulting in the room being uncomfortably warm. Please accept our sincere apologies for the inconvenience this caused you during your stay. This is certainly not the standard of comfort we aim to provide our guests. I am pleased to see that you found the room cleanliness and aspects of our service and facilities satisfactory, however I fully appreciate that the temperature issue had a significant impact on your overall experience. Please be assured that I have shared your comments with our Maintenance team so they can investigate the air conditioning in the room and ensure any necessary corrective action is taken to prevent a recurrence. We truly value your feedback as an ALL Accor Classic member, as it helps us improve the experience we deliver to our guests. We hope to have the opportunity to welcome you back in the future and provide you with a more comfortable stay. Kind Regards Mercure Team

Customer review rating 5.0/5

Megan S. Couples - Confirmed reviews ALL

I went for my anniversary with my boyfriend and the room was decorated the receptionist was so lovely i think her name was Becky

Thank you for the great review of our hotel! We are glad that chose to stay with us on your anniversary. We are happy to hear you had a great time and Becky was able to make your stay special we hope to see you again very soon.

Customer review rating 1.5/5

Hayley P. Families - Confirmed reviews ALL

I have come back from our stay with bites all over my arms, when I went to the doctors thinking I had chicken pox because some of the lumps were weeping. I went to the doctor and she confirmed bug bites most likely bed bugs! I had to take antihistamine due to the itching. This was the second time we stayed at the hotel and we were on a different floor. I felt this room was not to usual standard of the hotel

Thank you for taking the time to tell us about your experience at the Mercure Manchester Piccadilly Hotel. I'm glad you found our staff to be helpful. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. Please rest assured that we have taken your claims very seriously and have conducted a thorough investigation into the matter. Kind Regards, Chloe

Other web-users rate our hotel

  • 2,271 reviews 9.5/10 Location
  • 3,479 reviews 5/10 Room
  • 6,598 reviews 9.4/10 Service
  • 305 reviews 2.5/10 WiFi
  • 1,613 reviews 9.2/10 Breakfast
  • 1,363 reviews 4.4/10 Comfort
  • 1,254 reviews 9.4/10 Bar
  • 1,240 reviews 5.2/10 Cleanliness

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