Mercure Manchester Piccadilly Hotel 4 stars

Customer review rating (ALL Rating) 3.7/5 1,124 reviews

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Mercure Manchester Piccadilly Hotel - Image 1
Mercure Manchester Piccadilly Hotel - Image 2
Mercure Manchester Piccadilly Hotel - Image 3
Mercure Manchester Piccadilly Hotel - Image 4
Portland Street, M1 4PH MANCHESTER, United Kingdom

Description

Hotel extras

  • Wedding facilities capable of accommodating 800 guests

  • Walking distance to Manchester Picadilly Station

  • Within walking-distance of Manchester Arena

  • Nearby the famous Arndale shopping Centre

Our accommodation(s)

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Hotel location

Mercure Manchester Piccadilly Hotel

Portland Street
M1 4PH MANCHESTER
United Kingdom

GPS:53.479874, -2.237445

Telephone
Fax +44 161 388 0915

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Car park
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service
Near the property
  • Car park

LEVEL 3 LOUNGE AND RESTAURANT

This individually styled restaurant offers a wide selection of internationally inspired dishes. These range from quick snacks to three course meals and are complemented by a range of fine wines from around the world.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

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ALL Rating  3.7/5  1,124 reviews

Customer review rating 1.0/5

Osama A. Couples - Confirmed reviews ALL

First I am a platinum member and usually when I check in any of the Accor Hotel they said thank you for your loyalty secondly the Hotel was not fully booked and I was not offered un upgraded. The room is ok but not very clean and did not get the welcome fruits and a note from the manager saying thank you for staying with us. Next morning when I took a shower the towel have blood on them which should be checked by housekeeping before putting them on the bathroom. I complained so many times but nothing happened. Finally they did not clean the room every day until I talked to them

Thank you for sharing your feedback. We sincerely apologize for the disappointing experience you had during your stay. As a Platinum member of ALL – Accor Live Limitless, you should have been properly recognized and thanked for your loyalty. We regret that this was not done, and that the associated benefits and welcome amenities were not delivered as expected. We are especially concerned about your comments regarding cleanliness, particularly the issue with the towel. Please accept our sincere apologies, as this does not reflect our standards. Your remarks have been shared with the relevant teams to ensure immediate improvement. We are truly sorry that your concerns were not addressed promptly and that housekeeping service was inconsistent. This is not the level of service we strive to provide. We hope to have the opportunity to regain your trust in the future.

Customer review rating 3.5/5

Leung S. Business - Confirmed reviews ALL

The staff were very helpful and great hospitality. Room was tiny and appreciated the direction towards mordenization.

Thank you for taking the time to share your detailed feedback following your recent business stay with us. We’re delighted to hear that you found our location convenient and that our team’s hospitality and helpfulness made a positive impression. Your kind words about our staff truly mean a lot, and we will be proud to share your comments with them. We’re also pleased that you appreciated our modernisation efforts, cleanliness, breakfast selection, and smooth booking, arrival, and departure experiences. As a valued ALL Silver member, your continued trust and loyalty are greatly appreciated. At the same time, we thank you for your constructive remarks regarding the room size and WiFi speed. We understand that comfort and reliable connectivity are especially important during business trips, and your feedback has been noted as we continue working to improve both our facilities and technical performance. It’s wonderful to know you value our commitment to sustainability and would recommend our loyalty programme — that is truly encouraging. We hope to have the pleasure of welcoming you back soon and providing an even more comfortable stay on your next visit.

Customer review rating 0.5/5

Darrell R. Business - Confirmed reviews ALL

Not at all a 4 star hotel. Everything is pretty tatty. My room hadn’t been properly cleaned and this had to be flagged to management multiple times and still was rectified.

Dear Mr R., We sincerely apologise for the issues you experienced during your stay. It is deeply concerning to hear that your room was not properly cleaned and that the problems were not fully resolved despite bringing them to management’s attention. This is certainly not the standard we aim to provide, especially for a valued ALL Diamond member like yourself. Your comments regarding the condition of the hotel and the need for refurbishment and deep cleaning have been shared with our management and housekeeping teams to ensure immediate attention and improvements. Please know that your feedback is taken very seriously, as maintaining a clean and comfortable environment for our guests is our top priority. We regret that your stay did not meet your expectations and hope to have the opportunity to restore your trust in the future with a fully improved and comfortable experience. Kind regards, Olivia Guest Relations Manager

Customer review rating 4.0/5

Jasmine S. Couples - Confirmed reviews ALL

Friendly, welcoming staff. Decent size room for two. Very clean, comfortable beds. Well equipped bathroom

Thank you very much for your fantastic and detailed 8/10 review! We’re delighted to hear that you had such a positive experience with us and that you found the hotel to be friendly, welcoming, and comfortable. It’s wonderful to know you enjoyed the room size, comfortable beds, well-equipped bathroom, and the high standards of cleanliness. We’re also pleased that you found the booking process on the Mercure website easy and good value for money. Your excellent scores for arrival and check-in, our team, WiFi, check-out, and overall value truly mean a great deal to us. We’re especially grateful for your 10/10 recommendation of both the hotel and the ALL – Accor Live Limitless loyalty programme, and we sincerely appreciate your continued loyalty as a Classic member. Thank you again for your kind feedback. We look forward to welcoming you back for another great stay in the near future.

Customer review rating 3.5/5

John S. Couples - Confirmed reviews ALL

Hotel a little tired and showing its age however the bathroom had recently been refurbished, nice new suite, but I am not sure how long it will be before the paint peels off overpainted tiles. The view from the window was excellent but the widow (glass frame and double glazing fitments were filthy more akin to a third rate poorly maintained bed and breakfast. Paying for the parking was a nightmare. Accor should make it clear the the parking for the hotel altho’ convenient , is nothing to do with the hotel and whilst the receptionist pointed out the phone number to make the parking payment the company, Ringo, had suspended this service forcing me to download the app and subscribe to Ringo, this took a frustrating 15 minutes!

Thank you for taking the time to share your detailed feedback following your recent stay with us. We appreciate your kind words about the refurbished bathroom, the suite, and the excellent view from your room. We are, however, sorry to hear that other aspects of your stay did not meet your expectations. Your comments regarding the cleanliness of the windows, the overall condition of the room, and the WiFi connection have been shared with our team for review, as we continually strive to improve our facilities and guest experience. We also understand your frustration regarding the parking process with Ringo. While parking is independently managed, we will work to ensure clearer communication for our guests to make this process smoother in the future. Thank you again for your honest review. Your feedback is invaluable, and we hope to have the opportunity to welcome you back so we can provide a more seamless and enjoyable experience.

Other web-users rate our hotel

  • 2,422 reviews 9.5/10 Location
  • 3,668 reviews 5.1/10 Room
  • 7,448 reviews 9.4/10 Service
  • 290 reviews 2.2/10 WiFi
  • 1,645 reviews 9.2/10 Breakfast
  • 1,397 reviews 4.6/10 Comfort
  • 1,393 reviews 9.4/10 Bar
  • 1,311 reviews 5.2/10 Cleanliness

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