Mercure Manchester Piccadilly Hotel 4 stars

Customer review rating (ALL Rating) 3.7/5 1,103 reviews

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Mercure Manchester Piccadilly Hotel - Image 1
Mercure Manchester Piccadilly Hotel - Image 2
Mercure Manchester Piccadilly Hotel - Image 3
Mercure Manchester Piccadilly Hotel - Image 4
Portland Street, M1 4PH MANCHESTER, United Kingdom

Description

Hotel extras

  • Wedding facilities capable of accommodating 800 guests

  • Walking distance to Manchester Picadilly Station

  • Within walking-distance of Manchester Arena

  • Nearby the famous Arndale shopping Centre

Our accommodation(s)

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Hotel location

Mercure Manchester Piccadilly Hotel

Portland Street
M1 4PH MANCHESTER
United Kingdom

GPS:53.479874, -2.237445

Telephone
Fax +44 161 388 0915

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Car park
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service
Near the property
  • Car park

LEVEL 3 LOUNGE AND RESTAURANT

This individually styled restaurant offers a wide selection of internationally inspired dishes. These range from quick snacks to three course meals and are complemented by a range of fine wines from around the world.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  3.7/5  1,103 reviews

TripAdvisor Rating  3.5/5  5,013 reviews

Customer review rating 3.5/5

Stephen H. Business - Confirmed reviews ALL

We stay at the hotel frequently, Hotel is great parking is very expensive especially if you stay a few days may need to look elsewhere in the city in future.

Thank you for your continued loyalty and for sharing your feedback. We’re delighted to hear that you consistently enjoy our hotel, accommodations, and service. We appreciate your note about the parking costs and understand how that can impact longer stays. Your comments are very helpful, and we’ll take them into consideration as we continue to improve the guest experience. We look forward to welcoming you back on your next visit.

Customer review rating 5.0/5

C. C. W. Couples - Confirmed reviews ALL

Wonderful stay from the moment we entered! dropped off our bag early and went off shopping! Came back picked up bag and went off to room! we'd been upgraded to a corner room with a lovely view towards the Town Hall! Room was spacious clean and tidy! Didn't have dinner there but came back and had a few drinks in the bar! Lovely comfy nights sleep! Breakfast was lovely restaurant was quite full but we got a table by the window looking out over Picadilly Gardens! Check out was smooth! all in all a wonderful stay!!

Thank you so much for taking the time to share your fantastic experience at Mercure Manchester Piccadilly. We are delighted to hear that from check-in to check-out, your stay was so enjoyable, and that you appreciated your corner room upgrade with its view of the Town Hall. It’s wonderful to know that you enjoyed our bar, had a comfortable night’s sleep, and breakfast by the window over Piccadilly Gardens. We’re especially grateful for your kind words about Paul and Neil at breakfast — we’ll be sure to pass your compliments on to them. Your recommendation and perfect scores mean a lot to us. We truly look forward to welcoming you back on your next visit and providing another memorable stay!

Customer review rating 1.5/5

Paul O. Couples - Confirmed reviews ALL

On arrival there was no WiFi in the room, a mini fridge was on the floor restricting free movement, the kettle etc was on a shelf with no plug socket. We then found the Air Conditioning wasn’t working which the maintenance team tried too fix to no avail, they offered to change our room by as all our luggage etc was unpacked we said we would make do. We the food the bathroom extraction wasn’t working and the shower head was spraying water over the bathroom, this was reported but no one came to rectify this over our stay, there was also tiles loose around the bath and the final issue was that of having one towel over our stay, all in all totally unacceptable in a 4 star hotel. Other areas of the hotel and staff were fine however, that in no way made up for the experience of room 623, we’ve stayed in your hotels in Liverpool and Nottingham and both were extremely better than the Manchester Piccadilly Mercure.

Thank you for taking the time to share your detailed feedback regarding your recent stay at Mercure Manchester Piccadilly. We sincerely apologize that your experience in room 623 fell far below the standards you rightly expect from a 4-star hotel and from our Mercure brand. We are very sorry for the issues you encountered with the WiFi, air conditioning, bathroom facilities, and the overall room setup. It is unacceptable that maintenance requests were not fully resolved during your stay, and we completely understand how frustrating this must have been. The lack of sufficient towels and the safety concerns you highlighted are also serious matters, and we appreciate you bringing them to our attention. While we are pleased to hear that other areas of the hotel and some of our staff met your expectations, we understand that this did not make up for the significant issues in your room. Please be assured that your feedback has been shared with our management and maintenance teams so that we can address these matters and prevent similar situations in the future. We value your loyalty as an ALL Accor member and hope you will give us the opportunity to restore your confidence in our brand. If you plan to visit Manchester again, we would welcome the chance to personally ensure you have a comfortable and enjoyable stay. Thank you once again for your honest feedback.

Customer review rating 3.0/5

Jennifer M. Couples - Confirmed reviews ALL

Great location and quiet stay, but the room needs attention. The hotel is in an excellent spot and it was surprisingly quiet at night, which I appreciated. However, the room felt shabby and rundown for the price. The pillows were lumpy (even the replacement wasn’t much better), the sheets were paper-thin, and the shower leaked. There were visible cracks and overall it felt tired and not well maintained. Even the windows didn’t close properly. If this had been my first Mercure experience, I don’t think I’d be keen to book another.

Thank you for taking the time to share your feedback. We’re pleased to hear you enjoyed our great location and the quiet surroundings, but I’m truly sorry that your room fell short of expectations. The issues you experienced with the pillows, bedding, leaking shower, and windows not closing properly are unacceptable, and we sincerely apologise for the discomfort caused. Please rest assured that your comments have been passed on to our maintenance and housekeeping teams to ensure these matters are addressed promptly. We value your loyalty as an ALL Accor Classic member and appreciate your honest feedback, which helps us improve. We hope to have the opportunity to welcome you back and provide the quality stay you deserve.

Xmas

TripAdvisor rating 3.0/5

lin64 TripAdvisor review

Booked with my daughter to get into the festive spirit and see enjoy the German market and see a show . On checking in noticed oil heater and a very cold room . We put on heating only for it to blow out cold air . We contacted reception who send someone straight away he said hotel was fully booked and been told by maintenance there was problem but offered extra heater . We had no choice as it was 5 pm to late to find another hotel for the evening etc . We left without having a shower due to the ❄️condition in the bathroom. I asked to speak to a manager who was very apologetic and offered refund in form of points to book another stay in any their hotel . I’ve noticed from another review the must have been a where of the problem before hand so it your staying on the 9 th floor check before you accept your room

Thank you for taking the time to share your experience. I’m very sorry to hear about the heating issues you and your daughter encountered during your stay, especially at such a festive time. I completely understand how uncomfortable and disappointing this must have been, and I apologise for the inconvenience caused. We appreciate your understanding regarding the hotel being fully booked and the prompt response from our team to provide an extra heater. I’m sorry you felt unable to enjoy your stay fully and that the bathroom conditions impacted your experience. Your feedback about the known issue on the 9th floor is valuable, and we are working closely with maintenance to resolve it as soon as possible to prevent future disruptions. Thank you again for your honest comments. We hope to have the opportunity to welcome you and your daughter back for a much warmer and more comfortable stay.

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Other web-users rate our hotel

  • 2,448 reviews 9.5/10 Location
  • 3,713 reviews 5.1/10 Room
  • 7,498 reviews 9.4/10 Service
  • 284 reviews 2.5/10 WiFi
  • 1,641 reviews 9.2/10 Breakfast
  • 1,400 reviews 4.5/10 Comfort
  • 1,399 reviews 9.4/10 Bar
  • 1,342 reviews 5.2/10 Cleanliness

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Price from: 1 night for 1 person in the room category identified within the same price range, excluding additional services and breakfast. This refers to the lowest public price, including all taxes (Some taxes may be payable on arrival at the hotel (for example, tourist tax), depending on current local regulations.) for the accommodation concerned, found on https://all.accor.com/ site today, for a one-night stay in the next 20 days. Varies according to period and availability. The price is only guaranteed at the time of booking. All bookings (foreign) are payable in the local currency where the hotel is situated. Only the amount confirmed during the booking in the hotels local currency is guaranteed. An estimated conversion in your local currency may be given for reference but is not part of the contract. Your bank may charge you bank fees and/or exchange fees at the time of payment.