Mercure Bristol North the Grange Hotel 4 stars

Customer review rating (ALL Rating) 4.0/5 498 reviews

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Mercure Bristol North the Grange Hotel - Image 1
Mercure Bristol North the Grange Hotel - Image 2
Mercure Bristol North the Grange Hotel - Image 3
Mercure Bristol North the Grange Hotel - Image 4
Old Gloucester Road, Northwoods, Winterbourne, BS36 1RP BRISTOL, United Kingdom

Description

Hotel extras

  • Set in 18 acres of landscaped gardens

  • Located 5 minutes from the M4, M5 & M32

  • Short drive to the city centre.

  • 7 Meeting rooms

Our accommodation(s)

Book this hotel
Room 1
See availabilities

Room

Classic room with 2 single beds

Photo out of - Classic room with 2 single beds

Classic bedroom with 2 single beds, flat-screen TV, complimentary high speed WiFi, en suite bathroom, hairdryer and tea/coffee making facilities. Sleeps 2 adults.

Max. number of persons
2

Bedding

Single bed(s) x2

Extra bed in room for child on request

Baby crib on request

Food And Beverage

Food And Beverage Facilities

  • Coffee/tea making facilities

Bathroom

Bathroom Facilities

  • Accessible bathroom
  • Hair dryer in bathroom

Media And Technology

Complementary elements

  • Radio

Internet Facilities

  • Wireless internet in your room

Tv Facilities

  • Flat screen

Service And Equipment

Accessibility And Security

  • Audible smoke alarms in rooms
  • Dead bolt in rooms
  • Emergency info in rooms
  • Keycard-operated door locks
  • Security Peephole
  • Smoke alarm in room

Comfort Features

  • Iron
  • Opening windows
  • Trouser press

Electric Facilities

  • 220/240 V AC

Room Services

  • Automatic wake up call

Working Area

  • Business Desk
  • 2 pers. max
  • Bedding 2 x Single bed(s)
See availabilities

Media And Technology

Complementary elements

  • Radio

Service And Equipment

Accessibility And Security

  • Audible smoke alarms in rooms
  • Dead bolt in rooms
  • Emergency info in rooms
  • Keycard-operated door locks
  • Security Peephole
  • Smoke alarm in room

Comfort Features

  • Iron
  • Opening windows
  • Trouser press

Electric Facilities

  • 220/240 V AC

Room Services

  • Automatic wake up call

Working Area

  • Business Desk
See availabilities

Classic family bedroom for 2 adults and 2 children, flat-screen TV, complimentary high speed WiFi, en suite bathroom, hairdryer and tea/coffee making facilities. Sleeps 2 adults and 2 children.

  • Views:

    Garden View

Max. number of persons
4

Bedding

Double sofa bed(s) x1

King size bed(s) x1

Extra bed in room for child on request

Baby crib on request

Food And Beverage

Food And Beverage Facilities

  • Coffee/tea making facilities

Bathroom

Bathroom Facilities

  • Accessible bathroom
  • Hair dryer in bathroom

Media And Technology

Complementary elements

  • Radio

Internet Facilities

  • Wireless internet in your room

Tv Facilities

  • Flat screen

Service And Equipment

Accessibility And Security

  • Audible smoke alarms in rooms
  • Dead bolt in rooms
  • Emergency info in rooms
  • Keycard-operated door locks
  • Security Peephole
  • Smoke alarm in room

Comfort Features

  • Iron
  • Opening windows
  • Trouser press

Electric Facilities

  • 220/240 V AC

Room Services

  • Automatic wake up call

Working Area

  • Business Desk
See availabilities

Classic family bedroom for 2 adults and 1 child with flat-screen TV, complimentary high speed WiFi, en suite bathroom, hairdryer and tea/coffee making facilities. Sleeps 2 adults and 1 child.

  • Views:

    Garden View

Max. number of persons
3

Bedding

King size bed(s) x1

Single sofa bed(s) x1

Extra bed in room for child on request

Baby crib on request

Food And Beverage

Food And Beverage Facilities

  • Coffee/tea making facilities

Bathroom

Bathroom Facilities

  • Accessible bathroom
  • Hair dryer in bathroom

Media And Technology

Complementary elements

  • Radio

Internet Facilities

  • Wireless internet in your room

Tv Facilities

  • Flat screen

Service And Equipment

Accessibility And Security

  • Audible smoke alarms in rooms
  • Dead bolt in rooms
  • Emergency info in rooms
  • Keycard-operated door locks
  • Security Peephole
  • Smoke alarm in room

Comfort Features

  • Iron
  • Opening windows
  • Trouser press

Electric Facilities

  • 220/240 V AC

Room Services

  • Automatic wake up call

Working Area

  • Business Desk
See availabilities

Upgraded bedroom with flat-screen TV, complimentary high speed WiFi, Nespresso coffee machine, newspaper, robe and slippers. Sleeps 2 adults.

  • Views:

    Garden View

Max. number of persons
2

Bedding

King size bed(s) x1

Extra bed in room for child on request

Baby crib on request

Food And Beverage

Food And Beverage Facilities

  • Coffee/tea making facilities

Bathroom

Bathroom Facilities

  • Accessible bathroom
  • Hair dryer in bathroom

Media And Technology

Complementary elements

  • Radio

Internet Facilities

  • Wireless internet in your room

Tv Facilities

  • Flat screen

Service And Equipment

Accessibility And Security

  • Audible smoke alarms in rooms
  • Dead bolt in rooms
  • Emergency info in rooms
  • Keycard-operated door locks
  • Security Peephole
  • Smoke alarm in room

Comfort Features

  • Iron
  • Opening windows
  • Trouser press

Electric Facilities

  • 220/240 V AC

Room Services

  • Automatic wake up call

Working Area

  • Business Desk
See availabilities

One of our best rooms! Superior bedroom with garden view, flat-screen TV, complimentary high speed WiFi, Nespresso coffee machine, newspaper, robe and slippers. Sleeps 2 adults.

  • Views:

    Garden View

Max. number of persons
2

Bedding

Queen size bed(s) x1

Extra bed in room for child on request

Baby crib on request

Food And Beverage

Food And Beverage Facilities

  • Coffee/tea making facilities

Bathroom

Bathroom Facilities

  • Accessible bathroom
  • Hair dryer in bathroom

Media And Technology

Complementary elements

  • Radio

Internet Facilities

  • Wireless internet in your room

Tv Facilities

  • Flat screen

Service And Equipment

Accessibility And Security

  • Audible smoke alarms in rooms
  • Dead bolt in rooms
  • Emergency info in rooms
  • Keycard-operated door locks
  • Security Peephole
  • Smoke alarm in room

Comfort Features

  • Iron
  • Opening windows
  • Trouser press

Electric Facilities

  • 220/240 V AC

Room Services

  • Automatic wake up call

Working Area

  • Business Desk
See availabilities

Hotel location

Mercure Bristol North the Grange Hotel

Old Gloucester Road, Northwoods, Winterbourne
BS36 1RP BRISTOL
United Kingdom

GPS:51.539042, -2.523471

Telephone
Fax +44 161 388 0915

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Car park
  • Restaurant
  • Wheelchair accessible
  • Wi-Fi
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service
  • 68 rooms
  • 2 rooms for people with reduced mobility
  • 68 non-smoking rooms
  • 3 floors

Languages spoken at the hotel

Reduced mobility Facilities

100% Non Smoking Property

Laundry / Valet Services

  • Dry cleaning / Ironing

Lounge

  • Waiting area or lounge

Wi-Fi

  • High Speed internet
  • High Speed WiFi
  • WiFi at the hotel
  • WiFi in the communal areas

Desk equipment available

  • Plugs and converters available on desks
  • Umbrellas

Iron

  • Iron at reception

Safe deposit box at reception

  • Safe deposit box at reception

Check In & Check-out facilities

  • Express check-in
  • Express check-out
  • Late Checkout

Luggage storage

  • Luggage storage

Catering

One Restaurant

One Bar

Room service

  • Cold snacks
  • Hot meals

Breakfast

  • Buffet

Business

7 Meeting rooms

Family

Services for children

  • Board games available
  • Green area
  • On site

THE BRASSERIE AT THE GRANGE

Photo out of - THE BRASSERIE AT THE GRANGE

The Brasserie at The Grange offers a diverse collection of mouth watering dishes prepared using fresh ingredients and locally sourced produce. Choose from our selection of fine wines, or enjoy a gin, carefully paired with tonics or have a cocktail.

Cooking style
International
Capacity
70
BS36 1RP Bristol, United Kingdom
Telephone +44 1454 355012
Menu PDF

Other informations

Services

  • Air conditioning
  • Free Wireless internet (WiFi)
  • Non Smoking Area
  • Terrace
  • Exceptional View

Payment

  • Cash
  • Credit card
  • Apple Pay
  • Contactless

Credit cards

  • Accor Business Account
  • American Express
  • Mastercard
  • China UnionPay
  • Visa

The Brasserie at The Grange offers a diverse collection of mouth watering dishes prepared using fresh ingredients and locally sourced produce. Choose from our selection of fine wines, or enjoy a gin, carefully paired with tonics or have a cocktail.

The Conservatory Bar provides friendly surroundings in which to enjoy an after dinner drink or a speciality coffee as you relax after your meal and continue to enjoy the tranquil atmosphere of the hotel.

Breakfast is served from 06:30 -09:30 Monday to Friday and from 07:30 - 10:30 on Saturday and Sunday

For a big day to remember, choose the country-house setting of the hotel. The Park Suite has its own bar and French doors opening onto the courtyard, and holds up to 200 guests. The Conservatory Bar and Lounge seats up to 70 guests for civil ceremonies.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.0/5  498 reviews

Customer review rating 4.0/5

Kerry S. Couples - Confirmed reviews ALL

Dear Kerry, Thank you for taking the time to share such detailed feedback. We’re pleased to hear that you found the hotel welcoming, enjoyed our location and comfortable bed, and that our team were lovely and helpful throughout your stay. We are, however, sorry that several aspects of your experience fell short of the standards we aim to provide. The dust you found in the room, including around the smoke detector, should certainly have been picked up during our housekeeping checks, and we apologise for this. We also apologise for the shortage of towels and for the difficulties you experienced with the shower. Your comments regarding breakfast are particularly helpful. We understand how important it is to have suitable options clearly identified when you have dietary requirements, and we’re sorry that the choices available did not meet your gluten- and dairy-free needs. We will share your feedback regarding labelling, dietary options and the replenishment of hot food with our team. We truly appreciate your kind comments about our staff, and we will make sure they receive your recognition. Thank you again for highlighting these areas for improvement, and we hope to have the opportunity to provide you with a more comfortable and enjoyable stay in the future. Kind Regards Mohammad Tabish Alam

Customer review rating 1.5/5

Leo /. W. M. Families - Confirmed reviews ALL

Dear Leo/W. M., Thank you for taking the time to share your feedback. While I wish you had a better experience, it is feedback like this that we learn from and use to improve. We work hard to deliver an exceptional guest experience, and it's apparent in this case that we fell short. If you give us a chance to earn back your trust, I can assure you that we will do our best to give you the great hotel experience that so many of our guests have grown so fond of. Sincerely, Mohammad Tabish Alam

Customer review rating 5.0/5

Alison F. Couples - Confirmed reviews ALL

Dear Alison, Thank you for your lovely review. We’re delighted to hear that you had a great weekend with us and enjoyed our excellent breakfast and evening meals in the brasserie. It’s wonderful to know that you found our team welcoming and friendly, and that you had a comfortable night’s sleep. We also appreciate your honest comments regarding the furnishings and bathroom. We’re always looking at ways to improve and refresh the hotel, and your feedback is very helpful. Thank you again for staying with us, and we hope to welcome you back for another enjoyable stay in the future. Kind Regards Mohammad Tabish Alam

Customer review rating 4.5/5

Nicola K. Couples - Confirmed reviews ALL

Dear Nicola, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Mohammad Tabish Alam

Customer review rating 4.0/5

Michelle C. Friends - Confirmed reviews ALL

Dear Michelle, Thank you for taking the time to share your feedback. We’re delighted to hear that you found our staff helpful and friendly — we’ll be sure to pass on your kind comments to the team. We’re sorry to hear that you were disappointed with the condition and cleanliness of the hotel and rooms. We appreciate you bringing this to our attention, and we understand how important it is for our guests to feel comfortable and satisfied during their stay. Your comments have been noted and will be shared with the relevant team as we continue to work on improvements. Thank you again for your honest feedback. Kind Regards Mohammad Tabish Alam

Dear Kerry, Thank you for taking the time to share such detailed feedback. We’re pleased to hear that you found the hotel welcoming, enjoyed our location and comfortable bed, and that our team were lovely and helpful throughout your stay. We are, however, sorry that several aspects of your experience fell short of the standards we aim to provide. The dust you found in the room, including around the smoke detector, should certainly have been picked up during our housekeeping checks, and we apologise for this. We also apologise for the shortage of towels and for the difficulties you experienced with the shower. Your comments regarding breakfast are particularly helpful. We understand how important it is to have suitable options clearly identified when you have dietary requirements, and we’re sorry that the choices available did not meet your gluten- and dairy-free needs. We will share your feedback regarding labelling, dietary options and the replenishment of hot food with our team. We truly appreciate your kind comments about our staff, and we will make sure they receive your recognition. Thank you again for highlighting these areas for improvement, and we hope to have the opportunity to provide you with a more comfortable and enjoyable stay in the future. Kind Regards Mohammad Tabish Alam

Customer review rating 1.5/5

Leo /. W. M. Families - Confirmed reviews ALL

We booked an assisted room + bathroom. However, the gated shower facility looked in appearance the turn of the century! It was dirty & unusable. We expected a modern wet room, not an archic relic of the past. In our room the wallpaper was peeling off the wall & had a stale aroma!! Which was very disappointing, considering it was a very special occasion! It was also even with all the lights switched on really dark with no ceiling light! We believe that the whole hotel needs total refurbishment & updating. In addition, there are no ramps on either entrance or exit to enable my mobility access or for push chairs or wheel chairs; which is a legal requirement in a hotel now! In order to get access to the bedrooms there are numerous fire doors which are impossible to access singly with a walking aid or mobility scooter. All this is very distressing & stressful.

Dear Leo/W. M., Thank you for taking the time to share your feedback. While I wish you had a better experience, it is feedback like this that we learn from and use to improve. We work hard to deliver an exceptional guest experience, and it's apparent in this case that we fell short. If you give us a chance to earn back your trust, I can assure you that we will do our best to give you the great hotel experience that so many of our guests have grown so fond of. Sincerely, Mohammad Tabish Alam

Customer review rating 5.0/5

Alison F. Couples - Confirmed reviews ALL

Had a lovely weekend away. Hotel bordering on the “tired” side in terms of furnishings and a bit outdated (bathroom) but comfy bed made up for that. Excellent breakfast and evening meals in the brasserie restaurant. Welcoming and friendly staff. All in all great stay.

Dear Alison, Thank you for your lovely review. We’re delighted to hear that you had a great weekend with us and enjoyed our excellent breakfast and evening meals in the brasserie. It’s wonderful to know that you found our team welcoming and friendly, and that you had a comfortable night’s sleep. We also appreciate your honest comments regarding the furnishings and bathroom. We’re always looking at ways to improve and refresh the hotel, and your feedback is very helpful. Thank you again for staying with us, and we hope to welcome you back for another enjoyable stay in the future. Kind Regards Mohammad Tabish Alam

Customer review rating 4.5/5

Nicola K. Couples - Confirmed reviews ALL

I was here for a wedding had a beautiful day staff were very helpful and friendly beds were comfy and the breakfast was brilliant,only thing I would say it is desperate need for a touch of paint everywhere as looking really tired inside

Dear Nicola, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Mohammad Tabish Alam

Customer review rating 4.0/5

Michelle C. Friends - Confirmed reviews ALL

Staff very helpful and friendly👍👍Hotel itself and rooms are very tired and mucky…very much in need of renovation.

Dear Michelle, Thank you for taking the time to share your feedback. We’re delighted to hear that you found our staff helpful and friendly — we’ll be sure to pass on your kind comments to the team. We’re sorry to hear that you were disappointed with the condition and cleanliness of the hotel and rooms. We appreciate you bringing this to our attention, and we understand how important it is for our guests to feel comfortable and satisfied during their stay. Your comments have been noted and will be shared with the relevant team as we continue to work on improvements. Thank you again for your honest feedback. Kind Regards Mohammad Tabish Alam

Customer review rating 5.0/5

Cheuk H. N. Couples - Confirmed reviews ALL

We got a free drink from the bar from the lucky draw when we checked in. The hotel was nice, clean, large rooms, good bar, good breakfast. It's not close to city centre so if you're no driving, don't consider it. Driving to Bristol city centre takes 15-20 minutes.

Dear Cheuk, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Mohammad Tabish Alam

Customer review rating 3.5/5

Michael A. Solo - Confirmed reviews ALL

I had a double room ,the fixtures and fittings were tired. I did not have a headboard, the quilts were not wide enough to cover the mattress

Dear Michael, Thank you for taking the time to share your feedback with us. We’re sorry to hear that the condition of your room did not meet your expectations. We appreciate your comments regarding the tired fixtures and fittings, as well as the lack of a headboard. We also apologise that the quilt provided was not wide enough to comfortably cover the mattress. These are not the standards we aim to provide our guests, and your feedback has been noted and will be shared with our housekeeping and maintenance teams for review. We hope you’ll consider staying with us again and allow us the opportunity to provide you with a more comfortable and enjoyable experience. Kind Regards Mohammad Tabish Alam

Customer review rating 4.5/5

Kunal G. Couples - Confirmed reviews ALL

I really liked my stay at Mercure Bristol North hotel. The room was cosy with all the available facilities, the location seemed good- right into the woods, breakfast was nice too. But what I was most impressed about was the hospitality of the staff. They were always available to help me out with a smile on their face, perhaps one of the best hotel staff I have ever come across.

Dear Kunal, Thank you so much for your wonderful review! We’re delighted to hear that you really enjoyed your stay with us and that you found your room cosy and well equipped. It’s lovely to know that you enjoyed our peaceful woodland setting and breakfast as well. Most importantly, we’re thrilled that our team made such a positive impression on you. Your kind words about their friendly, helpful approach mean a great deal to us, and we’ll be sure to share your feedback with the whole team. Thank you again for your kind comments. We hope to have the pleasure of welcoming you back to Mercure Bristol North soon! Kind Regards Mohammad Tabish Alam

Customer review rating 4.5/5

Steve B. Families - Confirmed reviews ALL

Nice room which was very clean however bathroom needs attention. Food was good. The afternoon tea was lovely, the evening 3 course meal was fine, the chicken was hard so could not eat but the pudding was lovely. Breakfast was fine but a bit more choice would have been nice. Most staff were friendly and helpful apart from one young girl at breakfast was abrupt and rude

Dear Steve, Thank you for taking the time to share your detailed feedback following your stay with us. We’re pleased to hear that you found your room clean and enjoyed the food, particularly the afternoon tea and dessert. It’s also lovely to know that most of our team were friendly and helpful. We’re sorry to hear about the issues you experienced. We apologise that the bathroom was not up to the standard we aim to provide, and we will ensure this is followed up with our housekeeping and maintenance teams. We’re also disappointed that your chicken was overcooked and appreciate you bringing this to our attention so we can address it with our kitchen team. Your comments regarding the breakfast selection are also appreciated, and we’ll take these into consideration as we continue to review our offering. Finally, we’re sorry that you experienced an abrupt and unfriendly interaction at breakfast. This is certainly not the level of service we expect from our team, and your feedback will be shared with the relevant management team. Thank you again for your honest feedback. We hope to have the opportunity to welcome you back and provide you with a much-improved experience. Kind Regards Mohammad Tabish Alam

Customer review rating 3.5/5

Tanya P. Families - Confirmed reviews ALL

Hotel is well situated, beautiful grounds, food and staff are brilliant. Hotel is very tired and in need of a full refurbishment.

Dear Tanya, Thank you for taking the time to share your feedback. We hope to welcome you back to our hotel very soon! Sincerely, Mohammad Tabish Alam

Customer review rating 2.0/5

Amanda B. Couples - Confirmed reviews ALL

Great location and what can be said is that it is the outstanding team that make this place special. Welcoming and friendly throughout and that is the highlight. The breakfast was fine and the dinner was fine too. But the state of the bedrooms and corridors was not acceptable. The bedroom was clean but..the furniture and all of the walls and fittings are about 10 years beyond needing replacement. Would I go back. For the friendly welcome yes. For an expectation that Mercure offer well refurbished and maintained bedrooms - no. A real shame on whoever is responsible for the upkeep and reinvesting. Huge potential - wasted.

Dear B., Thank you for taking the time to share your feedback. While I wish you had a better experience, it is feedback like this that we learn from and use to improve. We work hard to deliver an exceptional guest experience, and it's apparent in this case that we fell short. If you give us a chance to earn back your trust, I can assure you that we will do our best to give you the great hotel experience that so many of our guests have grown so fond of. Sincerely, Mohammad Tabish Alam

Customer review rating 4.0/5

Ian B. Couples - Confirmed reviews ALL

Beautiful hotel in stunning surroundings. Very friendly staff and an excellent breakfast. The hotel is a little 'tired' in areas but the overall value for money was fabulous.

Dear Ian, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Mohammad Tabish Alam

Customer review rating 5.0/5

Phillip J. V. H. Couples - Confirmed reviews ALL

Perfect location just off M4. Perfect for bringing our dog. Large grounds for exercising. Hotel is a little tired but that doesn’t affect the comfort and ease of stay. Staff are really friendly and can’t do enough for you.

Dear Phillip, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Mohammad Tabish Alam

Customer review rating 4.0/5

Raymond R. Couples - Confirmed reviews ALL

Pleasantly surprised by the dinner menu, breakfast was up to usual standard. The property is in need of a refreshment to the decor, many areas of white paint need attention. The staff were very helpful.

Dear R., Thank you for taking the time to share your feedback. We hope to welcome you back to our hotel very soon! Sincerely, Mohammad Tabish Alam

Customer review rating 1.0/5

Mooneen C. Friends - Confirmed reviews ALL

Assigned wrong room type and no air conditioning was a surprise for a 4 star rated establishment. Hotel in bad need of refurbishment. Had to leave and find alternative accommodation at Leonardo Hotel Bristol which was amazing and lived up to its reputation and reviews!

Dear C., Thank you for taking the time to share your feedback. While I wish you had a better experience, it is feedback like this that we learn from and use to improve. We work hard to deliver an exceptional guest experience, and it's apparent in this case that we fell short. If you give us a chance to earn back your trust, I can assure you that we will do our best to give you the great hotel experience that so many of our guests have grown so fond of. Sincerely, Mohammad Tabish Alam

Customer review rating 2.5/5

Daren O. Couples - Confirmed reviews ALL

We used the hotel for 1 night on our journey supporting our son’s cycle from John O Groats to Lands end. It is well in need of a bit of TLC. Comfortable bed but chipped bath and sad tired decor.

Dear Daren, Thank you for taking the time to share your feedback. While I wish you had a better experience, it is feedback like this that we learn from and use to improve. We work hard to deliver an exceptional guest experience, and it's apparent in this case that we fell short. If you give us a chance to earn back your trust, I can assure you that we will do our best to give you the great hotel experience that so many of our guests have grown so fond of. Sincerely, Mohammad Tabish Alam

Customer review rating 4.0/5

Hewitt A. Business - Confirmed reviews ALL

Nice old house, no faff at all, pleasant people all helpful.

Dear Hewitt, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Mohammad Tabish Alam

Customer review rating 3.0/5

Simon U. Couples - Confirmed reviews ALL

We have stayed at the Mercure Bristol North previously, and our views haven't changed - and neither has the hotel. It is looking very tired and in need of refurbishment; also the corridor where our room was smelt musty and damp - in the middle of the hottest summer....

Dear Simon, Thank you for taking the time to share your feedback following your recent stay with us. We’re sorry to hear that your experience did not meet your expectations, particularly as you have stayed with us previously. We appreciate your comments regarding the condition of the hotel and understand your concerns about the areas being in need of refurbishment. We are also disappointed to hear about the musty and damp smell in the corridor, especially during the warmer weather. Please be assured that we take this feedback seriously and will share your comments with our maintenance and management teams for further investigation. We value your continued custom and are sorry that we were unable to provide the standard of stay you had hoped for on this occasion. We hope to have the opportunity to welcome you back in the future and provide you with a much-improved experience. Kind Regards Mohammad Tabish Alam

Customer review rating 5.0/5

Tim M. Solo - Confirmed reviews ALL

Had a lovely relaxing night, thank you, very peaceful in the garden view room. The bed was extremely comfortable and breakfast was superb

Dear Tim, Thank you for your lovely review. We’re delighted to hear that you had such a relaxing and peaceful stay in one of our garden view rooms. It’s wonderful to know you found the bed extremely comfortable and enjoyed our superb breakfast. We’re so pleased we could make your stay an enjoyable one. We look forward to welcoming you back again soon! Kind Regards Mohammad Tabish Alam

Customer review rating 5.0/5

Sandra L. Couples - Confirmed reviews ALL

All the staff were extremely helpful. Appreciated the dog treat box. First class service thank you.

Dear Sandra, Thank you so much for your wonderful feedback. We’re delighted to hear that our team provided you with first-class service and were so helpful throughout your stay. Thank you again for your kind words, and we hope to welcome you and your furry friend back again soon. Kind Regards Mohammad Tabish Alam

Other web-users rate our hotel

  • 425 reviews 9.3/10 Location
  • 858 reviews 5.4/10 Room
  • 969 reviews 8.7/10 Service
  • 22 reviews 5.7/10 WiFi
  • 465 reviews 5.8/10 Amenities
  • 383 reviews 8.5/10 Breakfast
  • 284 reviews 4.9/10 Cleanliness
  • 271 reviews 4.8/10 Vibe

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