Dear Jeremy C. A. W., Thank you very much for your lovely feedback. We are delighted to know that you enjoyed your stay and were touched by the warmth and dedication of our team. A special thank you for recognizing Ms. Phuong at the Premier Lounge and Ms. Giang at Reception. We will certainly share your kind words with them. We are also very happy to hear that our team was able to help reunite your son with his beloved teddy bear — we can imagine how special that little moment must have been for him! Your appreciation means a great deal to all of us, and we hope to have the pleasure of welcoming you and your family back to Novotel Danang Premier Han River very soon. Warm regards, Tino Le (Mr.) - Duty Manager Novotel Danang Premier Han River

Dear Ajay K. A., Thank you very much for sharing your wonderful feedback. We are delighted to know that you had A. great stay experience and that Chang and Jennifer were able to assist with all your requests while delivering such warm and thoughtful hospitality. Your kind recognition will certainly be shared with them and the team as A. meaningful encouragement. We are especially happy to hear that you would love to return, and we look forward to welcoming you back to Novotel Danang Premier Han River for another memorable stay. Warm regards, Tino Le (Mr.) - Duty Manager Novotel Danang Premier Han River

Dear Althea O. B. J., Thank you very much for choosing Novotel Danang Premier Han River for such a special occasion, and for sharing this wonderful feedback. We are truly honored to have been part of your week-long birthday celebration in Vietnam with your son. It is a pleasure to know that you enjoyed the exceptional service, relaxing spa experience, and warm hospitality from our Premier Lounge team. We are especially glad that the views from the 29th floor allowed you to enjoy the Dragon Bridge fire show from the lounge balcony, and that the Breakfast, Afternoon Tea, and Pre-Dinner experiences, together with our special 18th anniversary cocktails, made your stay even more memorable. I am also very grateful for your kind words about my assistance at the Front Desk. It was my pleasure to help, and knowing that you felt well taken care of means a great deal to me personally. Hearing that this first experience with Accor has inspired you to consider our brands for your future travels is the greatest compliment we could receive. We sincerely look forward to welcoming you and your son again, whether in Da Nang or at another Accor destination around the world. Warm regards, Tino Le (Mr.) - Duty Manager Novotel Danang Premier Han River

Dear Cheryl A. D. G., Thank you very much for choosing Novotel Danang Premier Han River, even as a last-minute decision, and for sharing your lovely feedback. We are delighted to know that you were very satisfied with your stay. It is wonderful to hear that you enjoyed the excellent service, comfortable room, convenient location, and especially the beautiful view of the Dragon Bridge. Knowing that your spontaneous choice turned into such a positive experience is a great compliment to our team. We hope to have the pleasure of welcoming you back to Novotel Danang Premier Han River on your next visit to Da Nang. Warm regards, Tino Le (Mr.) - Duty Manager Novotel Danang Premier Han River

Dear Yeow A. L., Thank you very much for returning to Novotel Danang Premier Han River and for taking the time to share such a detailed, honest, and constructive review. We truly appreciate not only your kind recognition, but also the fact that you chose to share your feedback directly with us with the genuine intention of helping us improve. We are delighted to know that you enjoyed your upgrade, the Dragon Bridge view, Premier Lounge access, welcome drinks, comfortable room, breakfast, and the warm interactions you had throughout your stay. It is especially wonderful to hear that Ms. Rosa from the Premier Lounge and Ms. Vy from Front Office stood out positively and made a meaningful contribution to your experience. Your kind words will certainly be shared with both of them, as well as with the wider team. We also sincerely appreciate your honest observations regarding the increased number of guests during the National Day holiday period and how this may have affected the team's ability to attend to everyone as promptly and consistently as we would wish. Your comments about your experience in getting assistance, as well as your perception that some guests may have received more attention than others, are important for us to reflect on. Regardless of how busy the hotel may be, every guest should feel equally welcomed, acknowledged, and cared for. We are grateful that, despite these points, you still had a very good stay and continue to wish for an even better experience on your future visits. Your continued trust and willingness to return mean a great deal to us. Thank you once again for your thoughtful feedback, your loyalty, and your kind wishes to our team. We look forward to welcoming you back to Novotel Danang Premier Han River and hopefully making your next stay even more enjoyable and seamless. Warm regards, Tino Le (Mr.) - Duty Manager Novotel Danang Premier Han River

Dear Ekkawi C. Thank you for your kind feedback. We are delighted to hear that you enjoyed the clean and well-prepared room, and that our friendly staff made your stay memorable. Your recommendation is truly appreciated and serves as a wonderful encouragement for our team at Novotel Danang Premier Han River. We look forward to welcoming you back soon for another enjoyable stay in Da Nang. Warm regards, Nga TRAN (Ms.) Front Office Manager Novotel Danang Premier Han River

Dear John S. B., Thank you for sharing such kind feedback about your recent stay at Novotel Danang Premier Han River. We are delighted to know that you found our hotel to be one of the nicest you have stayed at, and we truly appreciate your recognition of our friendly and helpful staff. It is especially rewarding to hear that our cleaning team’s thoughtfulness and the excellent service provided by our breakfast and dinner staff contributed to your enjoyable experience. Your compliments are a great encouragement for our entire team to continue delivering warm hospitality and attentive care. We look forward to welcoming you back soon for another memorable stay in Da Nang. Warm regards, Nga TRAN (Ms.) Front Office Manager Novotel Danang Premier Han River

Dear Dayita P. R., Thank you for taking the time to share your feedback following your stay at Novotel Danang Premier Han River. We are pleased to know that you enjoyed the beauty of Da Nang and found our food generally good. We sincerely regret that the buffet selection did not fully meet your expectations, particularly regarding the availability of lamb and chicken. Your comments are very valuable, and we will share them with our culinary team to improve the variety and consistency of our offerings. We truly appreciate your constructive feedback and hope to have the opportunity to welcome you back, so we may provide you with an even more satisfying dining experience along with the warm hospitality of our team. Warm regards, Nga TRAN (Ms.) Front Office Manager Novotel Danang Premier Han River

Dear Ms. P., Thank you so much for your kind review and for choosing Novotel Danang Premier Han River. We are truly delighted to know that you were very happy with your stay and found the hotel excellent in all aspects. Simple yet heartfelt feedback like yours means a great deal to our team, as it reassures us that our efforts to provide exceptional hospitality are making a positive difference. Thank you once again for your support and trust. It was a pleasure having you with us, and we look forward to welcoming you back for another memorable stay in the near future. Best Regards, Thao Nguyen (Ms.) - Duty Manager Novotel Danang Premier Han River

Dear Mr. H., Thank you for your feedback and for choosing Novotel Danang Premier Han River. We are delighted to know that you had a very good stay with us. Your positive rating is greatly appreciated and serves as wonderful encouragement for our team to continue delivering memorable experiences to all our guests. We look forward to welcoming you back again in the near future. Best Regards, Thao Nguyen (Ms.) - Duty Manager Novotel Danang Premier Han River

Dear Mr. Quang H., Thank you very much for your wonderful feedback and for your continued loyalty as an ALL Accor Plus Explorer Platinum member. It is always a pleasure to welcome you back to Novotel Danang Premier Han River. We are delighted to know that you enjoyed our convenient location, had a comfortable stay, and found our Premier Lounge experience impressive. As one of our valued Platinum members, it is especially rewarding to hear that your stay was both relaxing and enjoyable. Your kind words mean a great deal to our team and serve as a wonderful reminder of why we are passionate about creating memorable experiences for our guests. Thank you once again for your trust and support. We truly appreciate your loyalty and look forward to welcoming you back for another exceptional stay by the Han River in the near future. Best Regards, Thao N. (Ms.) - Duty Manager Novotel Danang Premier Han River

Dear Mr. R., Thank you very much for taking the time to share your kind comments and for your continued loyalty as an ALL Accor Plus Explorer Platinum member. We truly appreciate your trust and support, and it was our pleasure to welcome you back to Novotel Danang Premier Han River. We are delighted to know that you had a wonderful stay with us. Your generous recognition of Rosa, Tu, Nga, Nami, and the entire Executive Lounge Team means a great deal to us. Creating warm, personalized, and memorable experiences for our guests is what our Heartists are passionate about, and we are thrilled to hear that their genuine hospitality helped make your stay even more special. Your kind words will certainly be shared with the team, who will be encouraged and proud to know that they made such a positive impact on your visit. Thank you once again for choosing Novotel Danang Premier Han River. We are truly grateful for your loyalty and look forward to welcoming you back soon for another memorable stay and many more special moments at the Executive Lounge. Best Regards, Thao Nguyen (Ms.) - Duty Manager Novotel Danang Premier Han River

Dear Ju Y. K., Thank you very much for sharing such a heartfelt review and for choosing to stay with us again. We are especially pleased to know that your mother was satisfied with the clean and comfortable environment, as well as the variety and quality of our breakfast. It is wonderful to hear that our team's warm hospitality helped make her first visit to Da Nang a pleasant and memorable one. Thank you for placing your trust in Novotel Danang Premier Han River for such a special trip with your mother. We truly appreciate your continued support and look forward to welcoming you both back again in the future. Warm regards, Tino Le Duty Manager Novotel Danang Premier Han River

Dear Shih H. H., Thank you very much for your wonderful feedback. We are delighted to know that you enjoyed your comfortable room with stunning views, our delicious and varied breakfast, and our convenient location. We are especially pleased that Linh from our Front Office team made you feel warmly welcomed with her helpful service. Your kind recognition will certainly be shared with Linh and the team. Thank you for choosing Novotel Danang Premier Han River. We look forward to welcoming you back again soon. Warm regards, Tino Le Duty Manager Novotel Danang Premier Han River

Dear Fendi T., Thank you very much for your kind feedback. We are delighted to know that you enjoyed our great service and found your room clean and tidy. Your positive comments are a wonderful encouragement to our team. Thank you for choosing Novotel Danang Premier Han River. We look forward to welcoming you back again soon. Warm regards, Tino Le Duty Manager Novotel Danang Premier Han River

Dear Pinta D. N., Thank you very much for your wonderful feedback. We are delighted to know that you and your family enjoyed your weekend stay with us. It is great to hear that you were pleased with the cleanliness of your room, the quality of our food, and the excellent service provided by our team. Thank you for choosing Novotel Danang Premier Han River. We truly appreciate your kind words and look forward to welcoming you and your family back again soon. Warm regards, Tino Le Duty Manager Novotel Danang Premier Han River

Dear Louis V., Thank you very much for your kind feedback. We are delighted to know that you appreciated the prompt and attentive service from our Reception and Concierge teams, and especially from our Premier Lounge team. Your recognition is a wonderful encouragement to our colleagues, and we will certainly share your kind words with them. Thank you for choosing Novotel Danang Premier Han River. We look forward to welcoming you back again soon. Warm regards, Tino Le Duty Manager Novotel Danang Premier Han River

Dear Francis F., Thank you very much for taking the time to share your thoughtful feedback. We are pleased to know that you enjoyed our great location, the Premier Lounge access, and especially our breakfast, which we are delighted to hear was one of the highlights of your stay. We also appreciate your honest comments regarding the atmosphere and overall feeling of our Executive Floor. We understand that the experience and ambience should be consistent with the premium facilities and service offered, and your observation is valuable as we continue looking for ways to enhance our guests’ experience. Thank you for choosing Novotel Danang Premier Han River. We hope to have the pleasure of welcoming you back and providing an even more complete experience next time. Warm regards, Tino Le Duty Manager Novotel Danang Premier Han River