Novotel Danang Premier Han River 5 stars

Customer review rating (ALL Rating) 4.8/5 1,923 reviews

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36 Bach Dang Street, Hai Chau District, 550000 DANANG, Vietnam

Description

Hotel extras

  • Uniquely located in the heart of Danang City

  • Easy access to tourist attractions & international airport

  • Rooms with balcony offering panoramic view of Han River & city

  • Flexible and diversified dining & venue options with amazing Dragon Bridge view

  • Unwind with spa treatments, perfectly positioned overlooking the Han River

Our accommodation(s)

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Hotel location

Novotel Danang Premier Han River

36 Bach Dang Street, Hai Chau District
550000 DANANG
Vietnam

GPS:16.077222, 108.223333

Telephone

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service
Near the property
  • Car park

THE SQUARE

Step in the Square to experience a lavish breakfast buffet each morning. Then as the sun sets, the restaurant transforms to offer theme buffet prepared live by our talented chefs in sparkling open kitchen and once a week seafood extravaganza night.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

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ALL Rating  4.8/5  1,923 reviews

Customer review rating 3.5/5

Kent J. M. Couples - Confirmed reviews ALL

Overall a satisfactory stay. Staff were very pleasant st check in and check out. A couple of Executive lounge staff at the welcome desk were not as friendly which took a bit of shine off the experience. Also not sure how the same person is able to "reserve" the best table in the lounge every night. Discovered he was a regular visitor but that shouldn't restrict other paying guests from this position. Lounge food was quite good but could've been kept warmer especially the breakfast items.

Dear Kent J. M., Thank you very much for taking the time to share your detailed feedback. We are pleased to know that you found your overall stay satisfactory and that our team at check-in and check-out made a positive impression. Your kind recognition is truly appreciated. However, we sincerely regret the aspects that fell short of your expectations. Please accept our apologies for the inconsistency in service at the Executive Lounge, as well as the situation regarding table usage. This is certainly not the experience we aim to provide, and your comments have been shared with the relevant team to ensure a more welcoming and fair environment for all guests. We also appreciate your feedback regarding the food temperature and will review this with our culinary team to improve the presentation and quality of our offerings. Furthermore, we are very concerned to learn about the cleanliness issues in your room. Please rest assured that this does not reflect our standards, and your comments have been addressed with our housekeeping team for immediate review and corrective action. Thank you once again for your constructive feedback. We truly value your insights and hope to have the opportunity to welcome you back for a much improved experience in the future. Warm regards, Tino Le – Duty Manager Novotel Danang Premier Han River

Customer review rating 4.0/5

Jeremy A. C. Couples - Confirmed reviews ALL

It was all good save the noise and bad smells that came down from the sketchy night club on the roof.

Dear Mr. C., Thank you very much for sharing your feedback and awarding us an 80/100 rating. We are pleased to know that you appreciated our convenient location and overall enjoyed your stay. At the same time, we sincerely regret to learn that external noise and unpleasant odors from the nearby nightclub affected your experience. Please accept our apologies for this inconvenience. Your comments are very important to us, and we will review possible improvements to minimize such disturbances and ensure a more comfortable environment for our guests. We truly appreciate your constructive feedback and look forward to welcoming you back to Novotel Danang Premier Han River, where we will strive to provide you with an even better stay. Best Regards, Tin Nguyen (Mr.) Front Office Manager Novotel Danang Premier Han River

Customer review rating 3.5/5

Jishnu A. S. Families - Confirmed reviews ALL

Room was good but toilet near entrance door was leaking on first night, got that fixed on 2nd day. Milk powder were insufficient and had to ask more each time. Couple of times when we dialled "0" (zero) for operator, no one answered.

Dear Jishnu A. S., Thank you very much for taking the time to share your feedback. We are pleased to know that you found the room comfortable overall. However, we sincerely apologize for the inconveniences you experienced, particularly with the maintenance issue in the bathroom, the delay in replenishing amenities, and the difficulty in reaching our operator. This is certainly not the level of service we strive to provide, and your comments have been shared with the relevant teams for immediate improvement. We also regret that your early arrival was not as smooth as expected. While early check-in is subject to room availability, we understand your situation after a long overnight flight, and we apologize for not being able to better accommodate your request or communicate more effectively upon arrival. Thank you once again for your constructive feedback. We truly value your insights and hope to have the opportunity to provide you with a more seamless and comfortable experience in the future. Warm regards, Tino Le – Duty Manager Novotel Danang Premier Han River

Customer review rating 5.0/5

Sofian H. Families - Confirmed reviews ALL

We went there as a family trip. Location were great with so we could plan our holidays the best way. The view on the river and the bridges were stunning, the facilities like the gym and the pool were nice but the kids room weren’t that great with the very little toys and play equipment. And as usual in Vietnam, service were above expectations : the staff were in the highest level of attention to us. I definitely recommend this place.

Dear Mr. H., Thank you very much for sharing your experience and awarding us the highest rating of 100/100. We are delighted to know that you and your family enjoyed our convenient location, the stunning views of the river and bridges, and the facilities such as the gym and pool. It is also wonderful to hear that our team’s attentive service exceeded your expectations, making your family trip memorable. At the same time, we appreciate your constructive feedback regarding the kids’ room facilities, and we will take this into consideration as we continue to improve our offerings for families. Your recognition and recommendation are a great encouragement for us to keep enhancing our services. We sincerely look forward to welcoming you and your family back to Novotel Danang Premier Han River for another enjoyable stay. Best Regards, Tin Nguyen (Mr.) Front Office Manager Novotel Danang Premier Han River

Customer review rating 0.5/5

Catherine M. H. Families - Confirmed reviews ALL

My teen gets tired / neurodivergent overwhelm.  She goes out in the morning and rests in the afternoon. She said no to room cleaning yesterday afternoon - I was buying a drink.  We have spent the next 24 hrs requesting towels (they didn't arrive so I got from the pool)  and have had the room cleaning light on.  It is now over two days and two visits to the front desk and we still don't have fresh towels or a clean room.  I cannot leave because there is nowhere for my daughter alone when housekeeping arrive.  We are Accor program members and this is our second stay in a week.  We asked for one thing pre arrival - a higher floor , we didn't get that either.  I suspect cleaners work top to bottom hence why mid afternoon with the please clean light on for 24 hours we still don't have fresh towels

Xin chào! Dear Ms. Catherine M. H., Warmest greetings from Novotel Danang Premier Han River. First of all, we are very sorry for the inconvenience caused and kindly ask for your understanding that there may have been some miscommunication during the interaction between our housekeeping team and you regarding room cleaning and touch up stuff. Regarding your request for a higher floor above the 18th floor, we sincerely regret that at the time of your check‑in, the hotel had to rely on room availability at that moment and was therefore unable to arrange it immediately. However, as discussed earlier today, we are still happy to support a room move to a higher floor should you change your mind. If you have any special requests or need additional support during your stay, please do not hesitate to let us know. Our team is available 24/7, and whenever you need any assistance, please feel free to contact our hotline by dialing “0”. We will be more than happy to support you right away and try our best to arrange everything possible to ensure you have the most comfortable and pleasant experience with us. Best regards, Ngan Huynh Guest Relations Manager Novotel Danang Premier Han River

Other web-users rate our hotel

  • 1,194 reviews 9.2/10 Location
  • 1,927 reviews 9.2/10 Room
  • 2,405 reviews 9.5/10 Service
  • 14 reviews 9.3/10 WiFi
  • 828 reviews 9.5/10 Breakfast
  • 779 reviews 9.5/10 Cleanliness
  • 702 reviews 9.2/10 Food
  • 660 reviews 9.1/10 Vibe

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