Fairmont Resort Blue Mountains - MGallery Collection 4 stars

Customer review rating (ALL Rating) 4.0/5 4,370 reviews

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Description

Hotel extras

  • Nature's splendour on your doorstep

  • Award-winning Ubika Day Spa & Wellness Centre in the tranquility of the Blue Mountains

  • Entertaining KidsZone, a Resort where kids feel welcome

  • Adjacent to the historic Leura Golf Course

  • 23 flexible conference and event spaces

Our accommodation(s)

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Hotel location

Fairmont Resort Blue Mountains - MGallery Collection

1 Sublime Point Road
2780 LEURA
Australia

GPS:-33.721863, 150.350239

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Pets welcome
  • Shuttle
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.0/5  4,370 reviews

Customer review rating 5.0/5

Stewart D. Couples - Confirmed reviews ALL

Check in lady was really nice and helpful. Room was good - quiet and great outlook

Dear D., Thank you for your kind words regarding your recent stay with us. We are pleased to hear that our check-in staff made a positive impression and that you found your room to be quiet with a beautiful outlook. Your feedback is valuable to us, and we look forward to welcoming you back for another enjoyable experience in the future. Warm regards, Guest Relations Team Fairmont Resort Blue Mountains

Customer review rating 0.5/5

Helen S. Couples - Confirmed reviews ALL

The room and bathroom were old and dated. ‘King’ bed was two singles pushed together and very hard to sleep on. Pillows were lumpy. Only one robe for two people and only one pool towel for two people.

Dear Helen S., Thank you for sharing your feedback regarding your recent stay. I am sorry to learn that you found the accommodations and amenities did not meet your expectations. Your comments about the bed and towels have been noted, and I appreciate you bringing these matters to our attention as we strive to enhance our guests' experiences. Thank you again for your feedback. Warm Regards, Fairmont Resort Blue Mountains - MGallery Collection

Customer review rating 3.0/5

Asmaa I. Families - Confirmed reviews ALL

This resort has great facilities however in the past few years especially this visit, it was not clean especially our room. My room was very dusty and dirty. The restaurant/bar also didn’t have much food choices for kids. Kids loved the play area.

Dear Asmaa I., Thank you for sharing your feedback regarding your recent stay. We take cleanliness very seriously, and I regret to hear that your room did not meet our standards during your visit. Additionally, I appreciate your comments about the dining options for children; we are always looking to enhance our offerings. It is delightful to know that your children enjoyed the play area. Best regards, Fairmont Resort Blue Mountains - MGallery Collection

Customer review rating 4.5/5

Grant M. Families - Confirmed reviews ALL

So many wonderful experiences - swim, skate, golf, sauna, pool, billiards - we did them all.

Dear Grant, Thank you for sharing your delightful experience at Fairmont Resort Blue Mountains. We are thrilled to hear that you enjoyed our diverse range of activities, from swimming and skating to golfing and relaxing in the sauna. Your enthusiasm is greatly appreciated. Kind regards, Guest Relations Team Fairmont Resort Blue Mountains

Customer review rating 0.5/5

Cheng S. K. Friends - Confirmed reviews ALL

One of the most disappointing hotel stays I have experienced, from check-in to room management, even though I am a Gold Accor and Explorer member.

Dear Cheng S. K., Thank you for sharing your feedback regarding your recent stay at Fairmont Resort Blue Mountains. We sincerely regret that your experience did not meet your expectations, especially as a valued Gold Accor and Explorer member. Your insights regarding check-in and room management have been noted, and we appreciate you bringing these matters to our attention as we strive to uphold our brand standards. Warm regards, Guest Relations Team Fairmont Resort Blue Mountains

Other web-users rate our hotel

  • 1,397 reviews 8.3/10 Location
  • 2,677 reviews 5.9/10 Room
  • 2,794 reviews 7.5/10 Service
  • 26 reviews 3.1/10 WiFi
  • 1,516 reviews 4.8/10 Food
  • 1,016 reviews 5.4/10 Comfort
  • 908 reviews 3.6/10 Cleanliness
  • 689 reviews 6.5/10 Breakfast

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