Fairmont Resort Blue Mountains - MGallery Collection 4 stars

Customer review rating (ALL Rating) 4.1/5 4,603 reviews

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Fairmont Resort Blue Mountains - MGallery Collection - Image 1
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Fairmont Resort Blue Mountains - MGallery Collection - Image 4
1 Sublime Point Road, 2780 LEURA, Australia

Description

Hotel extras

  • Nature's splendour on your doorstep

  • Award-winning Ubika Day Spa & Wellness Centre in the tranquility of the Blue Mountains

  • Entertaining KidsZone, a Resort where kids feel welcome

  • Adjacent to the historic Leura Golf Course

  • 23 flexible conference and event spaces

Our accommodation(s)

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Hotel location

Fairmont Resort Blue Mountains - MGallery Collection

1 Sublime Point Road
2780 LEURA
Australia

GPS:-33.721863, 150.350239

Telephone
Fax +61 2 4785 0001

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Pets welcome
  • Shuttle
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

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ALL Rating  4.1/5  4,603 reviews

TripAdvisor Rating  3.9/5  3,482 reviews

Customer review rating 4.5/5

Michelle W. Couples - Confirmed reviews ALL

The staff are exceptional always friendly, professional and very courteous. Although the weather was unexpected there are plenty of indoor activities for all ages. We will be staying again.

Dear Michelle, Thank you for your kind words regarding our staff and the indoor activities available at our resort. We are delighted to hear that you enjoyed the views and had a positive experience despite the weather. We look forward to welcoming you back soon. Kind regards, Guest Relations Team Fairmont Resort Blue Mountains.

Customer review rating 5.0/5

Jack R. Couples - Confirmed reviews ALL

Enjoyed the walks around the resort, the pool table, and cozy room. Great breakfast in the morning too.

Dear Jack, Thank you for your kind words regarding your recent stay. We are delighted to hear that you enjoyed the beautiful walks, the pool table, and the comfort of your room, as well as our breakfast offerings. We look forward to welcoming you back in the future. Kind regards, Guest Relations Team Fairmont Resort Blue Mountains

Customer review rating 4.0/5

Tracy L. Families - Confirmed reviews ALL

Great hotel, lots of fun things to do for the kids. I have only given an 8 satisfied for the rating as I feel there could of been more entertainment over the Christmas period. We stayed on 24th and 25th but the bars in the hotel shut at 9pm. It would of been great for the adults to have something to do of a night along with having some live music like a jazz band or cover band singer..something we could of relaxed to. All The kids fun activities werent available, and if there are piny stables then there could be pony rides or a petting zoo for the kids. The slide was alos shut .Also there's not much in the way of variety of food at the hotel. The Italian restaurant downstairs was closed. Also may I suggest some late night movies playing in the cinema. Otherwise a good stay apart from a few missing aspects that would of gotten a 10/10

Thank you for your feedback. Our petting zoo starts next week; they were not open over the Christmas period. I love your idea of entertainment for 2 doctors, we will look into this. We hope you have a safe and wonderful new year.

Customer review rating 2.5/5

Robert M. Couples - Confirmed reviews ALL

The room was dated and poorly designed. Especially the bathroom. Plenty space but you still had to move awkwardly out of the bath and you have a mirror facing you when in the toilet. Also no coffee machine in the room. And TV was small for this era.

Dear Mr M., Thank you for taking the time to share your recent experience with us. I am sorry to hear that your stay did not meet your expectations, and I appreciate your candid feedback. I sincerely apologise for the condition and layout of your room, particularly the bathroom design, lack of in‑room amenities such as a coffee machine, and the size of the television. Your comments have been shared with our management and maintenance teams as we continue to review and update our accommodation offering. I also regret that your status was not acknowledged at check‑in and that you needed to request your parking benefit. This should have been handled proactively, and we will reinforce training with our Front Office team to ensure better recognition and communication. Your feedback regarding Wi‑Fi access, housekeeping standards, and the lack of information provided about the property has also been noted. These are essential elements of the guest experience, and we will be addressing these areas with the relevant teams to ensure improvements are made. Thank you as well for your comments regarding sustainability initiatives. We are continually working to enhance our environmental practices, and your observations will assist us in strengthening our approach. We appreciate you bringing these matters to our attention. Your feedback is invaluable in helping us improve, and we hope to have the opportunity to provide you with a more comfortable and seamless stay in the future. Kind regards, Fairmont Resort Team

Customer review rating 3.0/5

Christopher S. Families - Confirmed reviews ALL

To be fair the experience was very average. I appreciate it was over Christmas and the hotel was busy and booked. However, as a diamond member I did not receive any benefits pre stay and during the stay. There was a stuff up on the room type which meant I had to move rooms, there was no upgrade, no priority given at restaurants and confusion over diamond benefits.

Dear Mr S., Thank you for taking the time to share your feedback following your recent stay with us. I am sorry to hear that your experience did not meet your expectations, particularly during what should have been an enjoyable family visit over the Christmas period. I sincerely apologise for the issues you encountered with your room allocation and the inconvenience of having to move rooms. This should have been handled more smoothly, and I understand how frustrating it must have been. Your comments regarding the lack of clarity and consistency around benefits, as well as the absence of priority at our restaurants, have been shared with our Front Office and Reservations teams. We will be reinforcing training to ensure our teams are fully informed and able to deliver a seamless experience. I also appreciate your feedback regarding breakfast quality and the overall age of the property. These areas are currently under review, and your comments will assist us as we continue to improve our offering. While I am pleased to hear that our Concierge team made a positive impression, it is clear that we fell short in several other areas. Please be assured that your feedback is being taken seriously and will be used to strengthen our service delivery, particularly during peak periods. Thank you again for bringing these matters to our attention. We hope to have the opportunity to welcome you back and provide a stay that reflects the high standards we aim to deliver. Kind regards, Fairmont Resort Team

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Other web-users rate our hotel

  • 1,461 reviews 8.2/10 Location
  • 2,752 reviews 6/10 Room
  • 2,911 reviews 7.8/10 Service
  • 26 reviews 5.4/10 WiFi
  • 1,622 reviews 5.1/10 Food
  • 1,022 reviews 5.8/10 Comfort
  • 886 reviews 3.5/10 Cleanliness
  • 729 reviews 6.6/10 Breakfast

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Price from: 1 night for 1 person in the room category identified within the same price range, excluding additional services and breakfast. This refers to the lowest public price, including all taxes (Some taxes may be payable on arrival at the hotel (for example, tourist tax), depending on current local regulations.) for the accommodation concerned, found on https://all.accor.com/ site today, for a one-night stay in the next 20 days. Varies according to period and availability. The price is only guaranteed at the time of booking. All bookings (foreign) are payable in the local currency where the hotel is situated. Only the amount confirmed during the booking in the hotels local currency is guaranteed. An estimated conversion in your local currency may be given for reference but is not part of the contract. Your bank may charge you bank fees and/or exchange fees at the time of payment.