Fairmont Resort Blue Mountains - MGallery Collection 4 stars

Customer review rating (ALL Rating) 4.0/5 4,330 reviews

Fairmont Resort Blue Mountains - MGallery Collection - Image 1
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Description

Hotel extras

  • Nature's splendour on your doorstep

  • Award-winning Ubika Day Spa & Wellness Centre in the tranquility of the Blue Mountains

  • Entertaining KidsZone, a Resort where kids feel welcome

  • Adjacent to the historic Leura Golf Course

  • 23 flexible conference and event spaces

Our accommodation(s)

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Room 1

Hotel location

Fairmont Resort Blue Mountains - MGallery Collection

1 Sublime Point Road
2780 LEURA
Australia

GPS:-33.721863, 150.350239

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Pets welcome
  • Shuttle
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

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ALL Rating  4.0/5  4,330 reviews

Customer review rating 3.5/5

Joshua G. Families - Confirmed reviews ALL

Dear Joshua G., Thank you for taking the time to share your detailed feedback. We’re pleased to hear that you and your family enjoyed our resort amenities and that the spacious, comfortable rooms and breakfast buffet were highlights of your stay. We appreciate your honest comments regarding the condition of the rooms, including the carpets, furnishings, and bathroom facilities. Your observations have been shared with our team as we continue to invest in maintaining and improving our guest accommodation. We are also sorry to learn that the lunch and dinner offerings did not meet your expectations in terms of variety, value, and quality. We understand your concerns about the availability of activities and dining options during the week. Guest feedback like yours is invaluable in helping us review and enhance our offerings to ensure a consistently enjoyable experience for all visitors, regardless of when they stay. Thank you again for your balanced review. We hope to have the opportunity to welcome you back in the future and provide an experience that better reflects the high standards we aim to deliver. Kind regards, Guest Relations Team Fairmont Resort Blue Mountains

Customer review rating 3.5/5

Peter T. Families - Confirmed reviews ALL

Dear Peter, Thank you for providing your feedback regarding your recent stay with us. I sincerely apologize for the inconveniences you encountered upon your arrival, including the cleanliness of your room and the ongoing maintenance in the courtyard. Your comments are valuable as they help us to improve our services. Concerning the dining restrictions for your assistance animal, we understand how important this is for our guests, and we appreciate your understanding of our policies. Additionally, I regret to hear about the service experience with our barista, as our goal is to ensure all guests feel welcomed and appreciated. Kind regards, Guest Relations Team Fairmont Resort Blue Mountains

Customer review rating 3.5/5

Katrina C. Families - Confirmed reviews ALL

Dear Katrina C., Thank you for taking the time to share your feedback following your recent stay with us. We are delighted to hear that you and your family enjoyed the wide range of activities available for children. Creating memorable experiences for families is something we take great pride in, and it is wonderful to know that your children had plenty to enjoy during your overnight stay. We also appreciate your comments regarding the condition of the guest room. While we are pleased that you enjoyed the spacious room and beautiful view, we understand that aspects of the décor and furnishings appeared dated and did not fully meet your expectations. Please be assured that your feedback has been shared with the relevant team for consideration. Thank you again for your valuable feedback. We hope to have the opportunity to welcome you and your family back in the future for an even more enjoyable stay. Kind regards, Guest Relations Team Fairmont Resort Blue Mountains

Customer review rating 3.5/5

Yaprak H. Families - Confirmed reviews ALL

Dear Yaprak, Thank you for sharing your thoughts. It is pleasing to hear that you found your room to be spacious and clean, and that our staff made a positive impression. We apologize your dining experience did not meet your expectations. We appreciate your feedback and aim to enhance our guests' experiences in the future. Kind regards, Guest Relations Team Fairmont Resort Blue Mountains

Customer review rating 3.0/5

Peter B. Families - Confirmed reviews ALL

Dear Peter, Thank you for taking the time to share your feedback following your recent stay with us and for choosing Fairmont Resort Blue Mountains as the venue for your special family celebration. We are delighted to hear that you enjoyed our location and that Embers Grill provided a memorable dining experience, with both the food and service receiving positive recognition. We appreciate your comments regarding your experiences at the Sublime Lounge and the Azzurro Trattoria. While we are pleased that you enjoyed some of our dining offerings, we understand that there were opportunities for improvement in the quality of certain dishes and the timeliness of service. Your feedback has been shared with our Food & Beverage team as we continually work to enhance the guest experience across all our dining venues. Thank you also for bringing the housekeeping details to our attention. We understand how important it is to have all room amenities properly replenished, and we appreciate you highlighting the occasions where bath and hand towels were not fully stocked as expected. This feedback will be shared with the team to help ensure greater consistency moving forward. Thank you again for your valuable comments. We are pleased that you and your family enjoyed your time with us overall and hope to have the opportunity to welcome you back again in the future for a more enjoyable stay. Kind regards, Guest Relations Team Fairmont Resort Blue Mountains

Other web-users rate our hotel

  • 1,361 reviews 8.3/10 Location
  • 2,641 reviews 5.6/10 Room
  • 2,724 reviews 7.4/10 Service
  • 23 reviews 2.7/10 WiFi
  • 1,434 reviews 4.7/10 Food
  • 1,000 reviews 5.4/10 Comfort
  • 923 reviews 3.3/10 Cleanliness
  • 678 reviews 4.4/10 Value

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