Fairmont Resort Blue Mountains - MGallery Collection 4 stars

Customer review rating (ALL Rating) 4.0/5 4,545 reviews

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1 Sublime Point Road, 2780 LEURA, Australia

Description

Hotel extras

  • Nature's splendour on your doorstep

  • Award-winning Ubika Day Spa & Wellness Centre in the tranquility of the Blue Mountains

  • Entertaining KidsZone, a Resort where kids feel welcome

  • Adjacent to the historic Leura Golf Course

  • 23 flexible conference and event spaces

Our accommodation(s)

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Hotel location

Fairmont Resort Blue Mountains - MGallery Collection

1 Sublime Point Road
2780 LEURA
Australia

GPS:-33.721863, 150.350239

Telephone
Fax +61 2 4785 0001

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Pets welcome
  • Shuttle
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

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ALL Rating  4.0/5  4,545 reviews

Customer review rating 3.0/5

Karyn V. N. Couples - Confirmed reviews ALL

I think the service in the Embers restaurant could be a bit more polished, to give a higher level experience (for the prices that are being charged). Food was nice though. We were a little disappointed we didn't get an acknowledgement of our ACCOR status in our room when we arrived. It is actually the 1st time at any Accor Hotel that we have stayed in over the years, that we did NOT receive a little something in our room when we arrived. Was also not able to have an upgrade, even though I know upgraded rooms were available. We were told that you never do an upgrade at that level.

Dear Karyn V. N., Thank you for taking the time to share your feedback regarding your recent stay at Fairmont Resort Blue Mountains. We appreciate your comments about the service in Embers restaurant, and we will certainly review this with our team to enhance the dining experience for our guests. We are disappointed to learn that your ACCOR status was not acknowledged upon your arrival. We strive to provide a warm welcome to all our valued guests, and we regret that this was not your experience. Regarding room upgrades, our policy can vary depending on availability and specific circumstances, but we understand your concerns and will use your feedback to reassess our communication on such matters. We hope to have the opportunity to welcome you back in the future for a more satisfying stay. Kind regards, Guest Relations Team Fairmont Resort Blue Mountains

Customer review rating 5.0/5

Amanda D. Couples - Confirmed reviews ALL

Clean, comfortable room with balcony, staff fantastic, grounds beautiful & spa massage outstanding.

Dear Amanda, Thank you for your kind feedback regarding your recent stay. We are delighted to hear that you enjoyed the cleanliness and comfort of your room, as well as the beautiful grounds and outstanding spa services. Your compliments to our staff assisting with your booking are very appreciated, and we will be sure to pass your positive feedback onwards. Thank you again for staying with us and we hope to have the opportunity to welcome you back again soon! Kind regards, Guest Relations Team Fairmont Resort Blue Mountains

Customer review rating 5.0/5

Kelera L. Families - Confirmed reviews ALL

It was a birthday and retirement getaway, the staff truly made the experience unforgettable.

Dear Kelera, Thank you for your kind words regarding your recent stay at Fairmont Resort Blue Mountains. We are delighted to hear that our staff contributed to making your birthday and retirement celebration unforgettable. Your feedback means a lot to us, and we hope to have the opportunity to welcome you back again soon. Kind regards, Guest Relations Team Fairmont Resort Blue Mountains

Customer review rating 2.0/5

Gregory F. Solo - Confirmed reviews ALL

Location is nice and rooms are comfortable. However the customer experience was rather disappointing. I arrived at 7pm at the hotel. Tried to book a table at the dine in restaurant but was declined as it was full. The reception amenities list represented the lounge was open for food until 9pm but when i got there a few minutes before 8pm they were closing… so i could rush a burger and a beer and got back into my room. Probably not the chilling evening i was expecting

Dear Gregory, Thank you very much for taking the time to share your detailed feedback with us. While we are pleased to hear that you enjoyed our location and found the rooms comfortable, we are truly sorry that the rest of your experience fell short of expectations. Please accept our sincere apologies for the inconvenience you encountered with our dining options. Arriving to find the restaurant fully booked and the lounge closing earlier than indicated is understandably frustrating—especially after a long day when you were hoping for a relaxing evening. We also appreciate your feedback about breakfast. While we are glad you enjoyed the buffet selection, we understand your concerns regarding the additional cost for coffee. We are currently reviewing this aspect of our offering to ensure it aligns with guest expectations and provides better value. We strive to deliver a seamless and enjoyable experience for all our guests, and it’s clear we missed the mark during your stay. As a loyal ALL member, your comfort and satisfaction are especially important to us, and we hope you will give us another opportunity to provide you with the relaxing and enjoyable stay you originally anticipated. Warm Regards, Guest Relations Team, Fairmont Resort Blue Mountains.

Customer review rating 4.5/5

Christopher O. Couples - Confirmed reviews ALL

We stayed for two nights, and our room was very clean and comfortable. The shower over bath combo was a bit "old school".

Dear Christopher, Thank you for your kind feedback regarding your recent stay. We are pleased to hear that you found your room comfortable and clean. We appreciate your comments on the shower over bath combination and will consider your thoughts as we continually seek to enhance our facilities. We hope to welcome you again soon. Kind regards, Guest Relations Team Fairmont Resort Blue Mountains

Other web-users rate our hotel

  • 1,408 reviews 8.2/10 Location
  • 2,713 reviews 5.8/10 Room
  • 2,809 reviews 7.5/10 Service
  • 24 reviews 3.6/10 WiFi
  • 1,558 reviews 4.9/10 Food
  • 1,008 reviews 5.6/10 Comfort
  • 894 reviews 3.3/10 Cleanliness
  • 686 reviews 6.6/10 Breakfast

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