Fairmont Resort Blue Mountains - MGallery Collection 4 stars

Customer review rating (ALL Rating) 4.0/5 4,357 reviews

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Fairmont Resort Blue Mountains - MGallery Collection - Image 1
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Fairmont Resort Blue Mountains - MGallery Collection - Image 4
1 Sublime Point Road, 2780 LEURA, Australia

Description

Hotel extras

  • Nature's splendour on your doorstep

  • Award-winning Ubika Day Spa & Wellness Centre in the tranquility of the Blue Mountains

  • Entertaining KidsZone, a Resort where kids feel welcome

  • Adjacent to the historic Leura Golf Course

  • 23 flexible conference and event spaces

Our accommodation(s)

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Hotel location

Fairmont Resort Blue Mountains - MGallery Collection

1 Sublime Point Road
2780 LEURA
Australia

GPS:-33.721863, 150.350239

Telephone
Fax +61 2 4785 0001

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Pets welcome
  • Shuttle
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

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ALL Rating  4.0/5  4,357 reviews

Customer review rating 4.0/5

Ken G. Couples - Confirmed reviews ALL

The only problem was the Shower over the bath which had a small screen not fixed to the bath. There were also no upper rails to hold onto.

Dear Mr G., Thank you for taking the time to share your feedback regarding your recent stay with us. We are delighted to learn that you found your accommodation spacious and comfortable. We also appreciate your comments regarding the shower design. Guest feedback is invaluable in helping us enhance our facilities and services, and your observations will be taken into consideration as part of our ongoing review and improvement efforts. Thank you once again for sharing your experience. We hope to have the opportunity to welcome you back to the resort in the future. Warm regards, Guest Relations Team Fairmont Resort Blue Mountains

Customer review rating 4.5/5

Reginald J. Couples - Confirmed reviews ALL

Fantastic stay.

Dear Reginald, Thank you for sharing your feedback following your recent stay with us. We are delighted to hear that you had a fantastic stay with us and that you enjoyed your overall experience. It is pleasing to know that you rated so many aspects of your visit highly, including your accommodation, cleanliness, breakfast, our team, and the check-in and check-out experience. We are especially grateful for your recognition of Sean from our restaurant team. It is wonderful to hear that he went the extra mile and provided excellent service, and we will be delighted to share your kind comments with him. Thank you again for your loyalty as an ALL Platinum member and for recommending both our resort and the loyalty programme, and look forward to welcoming you and your partner back for another memorable stay in the near future. Kind regards, Guest Relations Team Fairmont Resort Blue Mountains

Customer review rating 4.5/5

Michael S. Couples - Confirmed reviews ALL

We have stayed many times at the Fairmont, and always enjoy our time. It has a lot to offer.

Dear Michael, Thank you for taking the time to share your feedback following your recent stay at with us. We are delighted to know that you once again enjoyed your time with us and appreciated the many facilities and experiences the resort has to offer. It is especially pleasing to hear that Ken made such a positive impression during your departure, and we will be sure to pass on your kind recognition to him. We also appreciate your constructive feedback regarding your dinner at Embers. While we are pleased that you enjoyed the flavour of the rib steak, we are sorry to learn that the amount of fat detracted from your dining experience. Your comments have been shared with our culinary team for review as we continually work to enhance the quality and consistency of our offerings. Thank you again for choosing to stay with us, and we look forward to welcoming you back for another enjoyable stay soon. Kind regards, Guest Relations Team Fairmont Resort Blue Mountains

Customer review rating 5.0/5

Gemma C. Couples - Confirmed reviews ALL

My husband and I stayed for our wedding. The staff were wonderful and made sure we had everything we needed. We celebrated for dinner at Embers and the food was perfect.

Dear Gemma, Thank you for your kind feedback regarding your recent stay with us. We are delighted to hear that our team provided exceptional service and that you enjoyed your dining experience at Embers. Your satisfaction is our priority, and we appreciate your positive remarks. Kind regards, Guest Relations Team Fairmont Resort Blue Mountains

Customer review rating 1.0/5

Chang H. Families - Confirmed reviews ALL

The room wasn’t ready at 3pm even requested early check as a gold accordion member. Courtyard wasn’t clean.

Dear Chang, Thank you for taking the time to share your feedback following your recent stay with us. While we are sorry to learn that certain aspects of your stay did not fully meet your expectations, we appreciate your comments regarding your arrival experience and the presentation of the courtyard area. Feedback such as yours is invaluable, as it helps us better understand where we can improve and continue enhancing the guest experience. We are pleased to know that our team left a positive impression during your stay, and we thank you for recognizing their efforts. Your kind acknowledgment will certainly be shared with the team. Please be assured that your feedback has been shared with the relevant departments for review. We remain committed to delivering the high level of service and presentation that our guests expect and deserve. We hope to have the opportunity to welcome you and your family back in the future and provide a more seamless and enjoyable experience. Kind regards, Guest Relations Team Fairmont Resort Blue Mountains

Other web-users rate our hotel

  • 1,357 reviews 8.2/10 Location
  • 2,645 reviews 5.4/10 Room
  • 2,713 reviews 7.4/10 Service
  • 24 reviews 4.1/10 WiFi
  • 1,401 reviews 4.7/10 Food
  • 995 reviews 5.5/10 Comfort
  • 944 reviews 3/10 Cleanliness
  • 695 reviews 4.5/10 Value

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