Sofitel Montevideo Casino Carrasco and Spa 5 stars

Customer review rating (ALL Rating) 4.4/5 1,041 reviews

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Sofitel Montevideo Casino Carrasco and Spa - Image 1
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Rbla Republica de Mexico 6451, 11500 MONTEVIDEO, Uruguay

Description

Hotel extras

  • 5 event spaces for up to 250 people

  • Year-round heated indoor and outdoor swimming pool

  • Exclusive spa, beauty salons, massage rooms and saunas

  • Exclusive bar with modern décor and beach view

  • Restaurant featuring unique, sustainable and organic culinary creations

Our accommodation(s)

Book this hotel
Room 1

Hotel location

Sofitel Montevideo Casino Carrasco and Spa

Rbla Republica de Mexico 6451
11500 MONTEVIDEO
Uruguay

GPS:-34.890555, -56.055278

Telephone
Fax +598 2601 9127

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service

RESTAURANT 1921

With a wonderful view of the beach and neighborhood of Carrasco, Restaurante 1921 offers a creative gastronomic proposal that combines our outstanding signature cuisine with local and organic products.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

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ALL Rating  4.4/5  1,041 reviews

Customer review rating 4.0/5

Laureen A. K. Business - Confirmed reviews ALL

Dear Laureen A. K., We very much appreciate your comments regarding your stay at the Sofitel Montevideo Casino Carrasco and Spa. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

Customer review rating 2.5/5

Moussa W. B. Business - Confirmed reviews ALL

Dear Ms. B., Thank you very much for taking the time to share such a detailed review of your recent stay at Sofitel Montevideo. We particularly value feedback from guests such as yourself, who have extensive travel experience and are familiar with the Sofitel brand standards across different destinations. We are sincerely sorry to hear that your experience did not meet the expectations created by your previous stays at other Sofitel properties. Our goal is to deliver a memorable experience at every stage of our guests’ journey, and it is disappointing to know that several aspects of your visit left you feeling let down. We have carefully noted your observations regarding the cleanliness of both your suite and the public areas. The issues you described do not reflect the standards we strive to maintain, and your comments have already been shared with our Housekeeping and Quality teams so that we may review our procedures and reinforce our inspection processes. We also regret the inconvenience caused by the curtain issue in your suite, as well as the lack of assistance upon your arrival. Personalized service, anticipation of our guests’ needs, and attention to every detail are fundamental elements of the Sofitel experience, and we are sorry that we did not meet your expectations during these important moments of your stay. With regard to breakfast, we truly appreciate your feedback. We are constantly looking for opportunities to enhance our guest experience, and it would be extremely valuable for us to learn more about the specific offerings, products, or experiences you believe would elevate our breakfast selection and make it feel more aligned with what you expect from a Sofitel property. Your perspective would be greatly appreciated by our team. We are grateful that, despite the concerns you have shared, you highlighted our location and would consider returning in the future. It would be a genuine pleasure to have the opportunity to regain your confidence. Should you decide to visit us again, I would like to personally invite you to contact me prior to your arrival. I would be delighted to arrange a complimentary room category upgrade, subject to availability, and to personally welcome you to the hotel to ensure that your next stay truly reflects the level of excellence, service, and attention to detail that we are committed to providing to each and every guest. Kind regards,

Customer review rating 4.0/5

Bonnie L. B. Friends - Confirmed reviews ALL

Dear Bonnie L. B., We very much appreciate your comments regarding your stay at the Sofitel Montevideo Casino Carrasco and Spa. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

Customer review rating 5.0/5

Jean M. R. B. Business - Confirmed reviews ALL

Monsieur B., Nous vous remercions pour vos commentaires suite à votre séjour à Sofitel Montevideo Casino Carrasco and Spa. C’est avec grand plaisir que nous recevons vos compliments. Aussi, nous ne manquerons pas de partager vos appréciations avec toute notre équipe. Votre satisfaction est la plus belle récompense pour notre personnel qui travaille jour après jour pour vous offrir un service irréprochable. Dans l’attente de vous accueillir de nouveau, nous vous prions de croire, Monsieur, en l’expression de nos sentiments les meilleurs

Customer review rating 4.5/5

William J. M. Solo - Confirmed reviews ALL

Dear William J. M., Thank you for taking the time to tell us about your experience at the Sofitel Montevideo Casino Carrasco and Spa. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Sofitel Hotels & Resorts, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely,

Other web-users rate our hotel

  • 277 reviews 9/10 Location
  • 516 reviews 5.3/10 Room
  • 683 reviews 8/10 Service
  • 14 reviews 2.9/10 WiFi
  • 294 reviews 8/10 Amenities
  • 228 reviews 8.3/10 Vibe
  • 200 reviews 7.8/10 Breakfast
  • 179 reviews 5.6/10 Comfort

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