Novotel London Blackfriars 4 stars

Customer review rating (ALL Rating) 4.6/5 2,322 reviews

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Novotel London Blackfriars, 46 Blackfriars Road, SE1 8NZ LONDON, United Kingdom

Description

Hotel extras

  • Green Key Certified Hotel

  • Pet Friendly hotel - allowed in common areas. Service dogs welcome without any restrictions

  • Southbank location, 15-minute walk to St. Paul's, Tate Modern, London Eye, Waterloo station

  • 182 rooms with 55" Tv's and 10 accessible ones, Fully equipped meeting rooms, free Wi-Fi

  • Indoor heated swimming pool, saunarium and fitness centre

Our accommodation(s)

Hotel location

Novotel London Blackfriars

Novotel London Blackfriars, 46 Blackfriars Road
SE1 8NZ LONDON
United Kingdom

GPS:51.505157, -0.104709

Telephone
Fax +44 20 7633 2650

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Pets welcome
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service

MAM

Our new Mediterranean restaurant brings sunshine, flavours, and vibes of the Med to South Bank! Enjoy fresh dishes, cocktails, DJ nights, and coastal vibes—perfect for after-work drinks or weekend dinners. MAM is the place to be!

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.6/5  2,322 reviews

TripAdvisor Rating  4.4/5  3,683 reviews

Certificate of excellence 2025

Customer review rating 4.5/5

Jane H. Couples - Confirmed reviews ALL

Lovey hotel staff friendly and helpful. Only negative was being given an accessible room

Dear Jane H., We very much appreciate your comments regarding your stay at the Novotel London Blackfriars. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Katie Walsh Guest Service Manager

Amazing

TripAdvisor rating 5.0/5

supriobanerjee TripAdvisor review

Amazing experience and consistently great courtesy people like Hansel, the front office supervisor, who makes the check in process a breeze. Feels like coming back home. Thanks and keep it up

Customer review rating 4.0/5

Biljana B. Solo - Confirmed reviews ALL

in overall was good, friendly staff, good swimming pool, but some more attention to cleanliness is required in the hotel. The room carpet was very dirty and there were stains in the bathroom, and on the furniture that didn't require hard work.

Dear Biljana B., We very much appreciate your comments regarding your stay at the Novotel London Blackfriars. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Katie Walsh Guest Service Manager

Customer review rating 1.5/5

Andrew N. Families - Confirmed reviews ALL

Have stayed here about 5 times now and all other times have been 5/5, this time though I am leaving disappointed, The temperature of the rooms is low at 21 with signs around hotel telling you why this is great... if it was great you wouldnt need the signs, the air con in room does work though however you need to set it to 30 for heat to come out and warm up the room, the biggest issue has been that for 3 days I have had to run the cold tap so that the shower gets hot, they did try to fix the problem but couldn't and no offer of another room just thats the best they can do..... When its cold an wet outside you want a nice room to come back too an for the cost you would expect more hence the 2 star review The staff are great, location is great , very clean and friendly, i still like sgaying here. The family room main bed is really good the child's bed is basically a hospital trolley its ok I suppose They advertised brand new tvs and media hub, which my daugheter wanted for Netflix and me for the football on Now tv, Yet the tv has no smart features when we asked why they said its controlled by a centre in Solihull and have no idea, having freeview tv does not count as a media hub!!! Also the pool is also too cold commented on by 100s of people and you still keep it too cold, dont advertise a hot looking hot tub on your photos when its just an additional part of the main pool with some bubbles The review may sound harsh but its because I like the hotel an want to come again but for the first time ill be looking elsewhere to book next time

Dear Andrew N., Thank you for taking the time to tell us about your experience at the Novotel London Blackfriars. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Novotel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Katie Walsh Guest Service Manager

Not as good as usual standards

TripAdvisor rating 2.0/5

138andrewn TripAdvisor review

Have stayed here about 5 times now and all other times have been 5/5, this time though I am leaving disappointed, The temperature of the rooms is low at 21 with signs around hotel telling you why this is great... if it was great you wouldnt need the signs, the air con in room does work though however you need to set it to 30 for heat to come out and warm up the room, the biggest issue has been that for 3 days I have had to run the cold tap so that the shower gets hot, they did try to fix the problem but couldn't and no offer of another room just thats the best they can do..... When its cold an wet outside you want a nice room to come back too an for the cost you would expect more hence the 2 star review The staff are great, location is great , very clean and friendly, i still like sgaying here. The family room main bed is really good the child's bed is basically a hospital trolley its ok I suppose They advertised brand new tvs and media hub, which my daugheter wanted for Netflix and me for the football on Now tv, Yet the tv has no smart features when we asked why they said its controlled by a centre in Solihull and have no idea, having freeview tv does not count as a media hub!!!

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Other web-users rate our hotel

  • 1,542 reviews 9.7/10 Location
  • 1,752 reviews 7.6/10 Room
  • 1,781 reviews 8.9/10 Service
  • 27 reviews 7/10 WiFi
  • 959 reviews 8.2/10 Breakfast
  • 836 reviews 7.3/10 Comfort
  • 781 reviews 7.3/10 Cleanliness
  • 502 reviews 7/10 Pool

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