Novotel London Blackfriars 4 stars

Customer review rating (ALL Rating) 4.6/5 2,317 reviews

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Novotel London Blackfriars, 46 Blackfriars Road, SE1 8NZ LONDON, United Kingdom

Description

Hotel extras

  • Green Key Certified Hotel

  • Pet Friendly hotel - allowed in common areas. Service dogs welcome without any restrictions

  • Southbank location, 15-minute walk to St. Paul's, Tate Modern, London Eye, Waterloo station

  • 182 rooms with 55" Tv's and 10 accessible ones, Fully equipped meeting rooms, free Wi-Fi

  • Indoor heated swimming pool, saunarium and fitness centre

Our accommodation(s)

Hotel location

Novotel London Blackfriars

Novotel London Blackfriars, 46 Blackfriars Road
SE1 8NZ LONDON
United Kingdom

GPS:51.505157, -0.104709

Telephone
Fax +44 20 7633 2650

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Pets welcome
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service

MAM

Our new Mediterranean restaurant brings sunshine, flavours, and vibes of the Med to South Bank! Enjoy fresh dishes, cocktails, DJ nights, and coastal vibes—perfect for after-work drinks or weekend dinners. MAM is the place to be!

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.6/5  2,317 reviews

TripAdvisor Rating  4.4/5  3,680 reviews

Certificate of excellence 2025

Not as good as usual standards

TripAdvisor rating 2.0/5

138andrewn TripAdvisor review

Have stayed here about 5 times now and all other times have been 5/5, this time though I am leaving disappointed, The temperature of the rooms is low at 21 with signs around hotel telling you why this is great... if it was great you wouldnt need the signs, the air con in room does work though however you need to set it to 30 for heat to come out and warm up the room, the biggest issue has been that for 3 days I have had to run the cold tap so that the shower gets hot, they did try to fix the problem but couldn't and no offer of another room just thats the best they can do..... When its cold an wet outside you want a nice room to come back too an for the cost you would expect more hence the 2 star review The staff are great, location is great , very clean and friendly, i still like sgaying here. The family room main bed is really good the child's bed is basically a hospital trolley its ok I suppose They advertised brand new tvs and media hub, which my daugheter wanted for Netflix and me for the football on Now tv, Yet the tv has no smart features when we asked why they said its controlled by a centre in Solihull and have no idea, having freeview tv does not count as a media hub!!!

There is a need for improvement

TripAdvisor rating 4.0/5

Jannaly TripAdvisor review

I stayed two nights at the hotel. The location is good, close to few tube stations, the staff was very friendly, the room spacious, the swimming pool and gym really good. Free water, tee, coffee and cookies in the room. The bar staff were also great. In overall, it was a nice, welcoming atmosphere in the lobby. But, there is a need for improvement: first, the room carpet had lots of stains that can be removed easily, similar in the bathroom, limescale everywhere, the shower was weak and difficult to adjust, either is too hot or too cold. The queen double bed had two mattresses, never seen that before and even mattress was comfortable you could feel the gap between. Those little things can be and should be fixed in a four star hotel. Therefore one star less. I would come again but not for the price I paid this time, almost 300£ per night.

Customer review rating 3.5/5

Peter H. Families - Confirmed reviews ALL

I do not wish this to be public as my troubles seem petty. If you were in a hotel in France and couldn’t get a coffee in room or have coffee from housekeeping or find one at breakfast there would be uproar. No one in the hotel took the total lack of English breakfast tea in a pricey hotel in London England seriously. No tea for us over 70s old northern English people. No we don’t drink anything other than ordinary black tea in London. If we are abroad we will fit in with the local culture but even in Paris you can order black tea. I put this to the staff, politely and was met with disdain. I also had to mention that the locker in the swimming area failed to work and a member of my family had to walk up to reception to get help. Even the staff couldn’t initially work it and stated they knew that locker was a problem. Again I politely mentioned this to staff in the hope they could put a notice on the locker. I did not get any affirmation that this would be considered even and someone having to walk to the hotel reception and queue in a towel was dismissed as normal. Just a little understanding would have been helpful. I am old and have stayed in many, many hotels. This is my first complaint.

Customer review rating 5.0/5

Refik A. Families - Confirmed reviews ALL

Especially your personel , a man named RAMı was very friendly. İ appreciate him . Thank you RAMI. Front desk advisor.

Dear Refik A., We very much appreciate your comments regarding your stay at the Novotel London Blackfriars. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Katie Walsh Guest Service Manager

Customer review rating 4.5/5

Eleni M. Families - Confirmed reviews ALL

Great value for money!

Dear Eleni M., We very much appreciate your comments regarding your stay at the Novotel London Blackfriars. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Katie Walsh Guest Service Manager

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Other web-users rate our hotel

  • 1,542 reviews 9.7/10 Location
  • 1,754 reviews 7.7/10 Room
  • 1,781 reviews 8.9/10 Service
  • 27 reviews 7/10 WiFi
  • 962 reviews 8.3/10 Breakfast
  • 838 reviews 7.4/10 Comfort
  • 776 reviews 7.3/10 Cleanliness
  • 504 reviews 7/10 Pool

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