Novotel Nanjing Central Suning

Novotel Nanjing Central Suning

Customer review rating (ALL Rating) 4.5/5 14 reviews

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Description

Hotel extras

  • Free WIFI, satellite TV, many rooms with city views

  • Hot Chinese and Western breakfast buffet

  • Delicated Chinese and international dining

  • Choice of restaurants and shopping nearby

This hotel participates to Planet 21 and is acting in favour of Positive Hospitality.

ALLSAFE approved hotel

Hotel location

Novotel Nanjing Central Suning

No 68 Huaihai Road, Qinghuai District, Jiangsu Province
210005 NANJING
China

  • BUS:  1,2,3,4,5,16,25 XINJIEKOU

  • METRO:  1 & 2 XINIJIEKOU

  • By plane

    NANJING LUKOU At 41km / 25.48 miles

  • By train

    NJ RAILWAY STATION At 12km / 7.46 miles

GPS:32.037348, 118.786186

Hotel services

Check-in from - Check out up to

In summary
On site
  • Car park
  • Restaurant
  • Wheelchair accessible hotel
  • Well-being
  • Air conditioning
  • Wi-Fi
  • Breakfast
  • Bar
  • Meeting rooms

Our accommodation(s)

Spacious, contemporary in design, and adaptable, the Novotel room is truly a place for living, perfect for all your needs.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.5/5  14 reviews

TripAdvisor Rating  4.5/5  316 reviews

A pleasant stay

TripAdvisor rating 5.0/5

elena_april Solo travel - TripAdvisor review

It was a short stay in the city centre of Nanjing. The Reception and Premium Lounge staff is really friendly. Especially Manager Sunny. Very professional, very attentive, very polite, very smiling. I felt so welcomed. Thank you so much for your hospitality and great care. Will be glad to come back there again.

Thanks for staying with us at the Novotel Nanjing Central Suning. I’m happy to hear that you enjoyed your stay and that Sunny was helpful! I’ll be sure to share your comments with them. See you soon,

My Trip to Nanjing

TripAdvisor rating 5.0/5

870sweet Couples - TripAdvisor review

The Front Office Staffs especially the Manager, Sunny Jiang were excellent, very friendly and very helpful. Our getting around on public transports were their effort. Our requests in our online booking were all met especially our late check out. Our thanks to them for a wonderful stay although it was only for a night. Will stay there again in my next trip.

Dear Guest, Thank you for posting your comment. We were very happy to read your positive review, and are glad that we could contribute to making your trip to Nanjing a great experience. Personalized service is of great importance for Novotel Nanjing Central, and we invest heavily in training to ensure every guest feels special. Thank you once again for your thoughtful feedback.

Great location, good service and friendly staff

TripAdvisor rating 5.0/5

Sean1006 Solo travel - TripAdvisor review

The hotel is very close to metro station (Xin Jie Kou). Great service and friendly staff. Breakfast was delicious with a lot of choices. I enjoyed my stay very much and will definitely stay at this hotel when I visit Nanjing next time.

Dear Guest, Thank you for posting your comment. We were very happy to read your positive review, and are glad that we could contribute to making your trip to Nanjing a great experience. Personalized service is of great importance for Novotel Nanjing Central, and we invest heavily in training to ensure every guest feels special. Thank you once again for your thoughtful feedback.

What about air con

TripAdvisor rating 4.0/5

Trek08008740320 Families - TripAdvisor review

All staff from check in to concierge to catering were excellent. Restaurant above average with very good 'hot pot' deal . BUT air conditioning is switched off to rooms so have to order a fan!!! Not acceptable for a Novotel class hotel

Dear guest I would like to personally thank you for your mail, and your comments. I understand your disappointment with the service provided to you, and would like to thank you for your constructive feedback. We deeply regret that you have had an unpleasant experience while staying at Novotel Nanjing Central. We have taken note of your comments, and have discussed them with the related department and will follow up on this personally. We hope that we can work together towards solving this issue, and welcome you once again in the future. Yours sincerely, Joyce Luan, Marketing and Communications manager

Bad experience in dining

TripAdvisor rating 3.0/5

Excursion33572979175 Couples - TripAdvisor review

I have tried the hot pot dinner buffet after checked in first night. There is CNY10 different for walk-in customers (CNY109) and hotel guest (CNY99). The food was really bad, no matter raw for hot pot or cooked food. First, not much options, second and also the worst is taste of food was really bad. Third is cannot imagine the service of the restaurant in a 4 stars hotel was like this. Regarding the breakfast, although the service is comparatively better than dinner, the options for food is also limited.

Dear guest I would like to personally thank you for your comments. I understand your disappointment with our product and the service provided to you, and would like to thank you for your constructive feedback. We deeply regret that you have had an unpleasant experience while staying at Novotel Nanjing Central. We have taken note of your comments, and have discussed them with concerned department. We hope that we can work together towards solving this issue, and welcome you once again in the future. Yours sincerely, Joyce, Marketing and Communications Manager

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