Sofitel Nanjing Galaxy Suning 5 stars

Customer review rating (ALL Rating) 3.9/5 127 reviews

Sofitel Nanjing Galaxy Suning - Image 1
Sofitel Nanjing Galaxy Suning - Image 2
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9 Shanxi Road, Jiangsu Province, 210009 NANJING, China

Description

Hotel extras

  • Located in Nanjing city center downtown area.

  • Free WIFI access throughout the hotel including public areas and guestrooms.

  • Fitness Center including indoor sun glass proofed roof heated swimming pool and GYM

  • Room size all over 40sqm.

  • Chinese restaurant features Huaiyang Nanjing cuisines hosted by Platinum Award Executive Chef.

Our accommodation(s)

Single Bed

SUPERIOR ROOM, One King-size Bed, City Views

  • 3 pers. max
  • 37 m² / 398 sq ft
  • Bedding 1 x Queen size bed(s)
  • Views: City View
  • Most of the accommodation: Balcony

Hotel location

Sofitel Nanjing Galaxy Suning

9 Shanxi Road, Jiangsu Province
210009 NANJING
China

GPS:32.067501, 118.772475

Telephone
Fax +86 25 8371 0505

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • Room service

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  3.9/5  127 reviews

TripAdvisor Rating  4.5/5  2,241 reviews

Poor Service and Staff don't speak English

TripAdvisor rating 2.0/5

andyseow2024 Couples - TripAdvisor review

Hotel is relatively new and comfortable. But service was really poor. From check in to the Lounge, none of the staff was able to speak English. At the lounge, my Platinum membership was totally useless and got me nowhere!

Unreasonable deductions, very bad experience

TripAdvisor rating 1.0/5

XiaoruiLiang Families - TripAdvisor review

The hotel service attitude is very poor, deducting money at will, the overall experience is very bad !!! I booked this hotel on October 3rd and 4th. The hotel called me before I checked in and told me that I was not feeling well (I was still seeing a doctor that day) and might not be able to check in. The hotel said ok, hope I get well soon, and colleagues will follow up later. I think the hotel will help me cancel the reservation. But this is not the case. The hotel did not help me cancel the reservation, nor did they contact me on October 3rd. They just deducted the money from me. I only found out about this when I checked my credit card bill yesterday. The hotel made the following mistakes. 1. The hotel said it would record my physical discomfort, but it did not record it and did not follow up. 2. The hotel did not follow up on the day when it did not find out that I checked in. 3. The hotel even issued a full room notice on the day. If I did not check in, how could it be full? Is it deceiving consumers? Based on the above reasons, I ask the group to investigate this matter and criticize and educate the people involved. This is not an ordinary hotel, but a Sofitel hotel. There should be high-quality services here, not such a bad experience. I hope to get an apology and refund from the hotel as soon as possible.

Nice and friendly staffs

TripAdvisor rating 5.0/5

Gingcong S TripAdvisor review

It is wonderful hotel with high quality. The breakfast and dinner all very delicious. The room is very big and beautiful. the bed is comfort. The wash room is luxe.The reception are friendly. The location is closed Metro station and the bus station. The executive lounge is nice deco and service very good. I hope to stay again when I visit Nanjing.

Customer review rating 3.5/5

Christopher B. Solo - Confirmed reviews ALL

Construction noise (8 a.m. on a sunday), no pre info about pool closure, overall condition of the product is worn and in bad shape. Rooms are old even if you go for "the new" rooms (15th floor), Restaurant looks like an average food court (no five star level). I went there for a leisure/ relaxing stay over the weekend. This is clearly not the right place for a relaxing stay. The hotel aims for families. I wanted to upgrade to a suite, but they are all changed to family rooms with single beds and kids play areas etc. The hotel seems to be a local managed brand and not an international hotel at all. However, hospitality of Frank, Rax and the club lounge team was very good. They are the reason why I rated this a satisfying stay.

Pleasant stay

Customer review rating 4.0/5

F Couples - Confirmed reviews ALL

Overall its a pleasant stay.. check in check out was smooth. good view from rooms. However i found finger nail on carpet after check in. Little bit dissappointed on cleanliness. I request ice bucket to be send but staff told me no availables on that time.

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Other web-users rate our hotel

  • 4,097 reviews 9.4/10 Location
  • 7,806 reviews 8.8/10 Room
  • 9,392 reviews 9.1/10 Service
  • 70 reviews 5.2/10 WiFi
  • 2,077 reviews 8.4/10 Cleanliness
  • 1,900 reviews 9.1/10 Breakfast

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Price from: 1 night for 1 person in the room category identified within the same price range, excluding additional services and breakfast. This refers to the lowest public price, including all taxes (Some taxes may be payable on arrival at the hotel (for example, tourist tax), depending on current local regulations.) for the accommodation concerned, found on https://all.accor.com/ site today, for a one-night stay in the next 20 days. Varies according to period and availability. The price is only guaranteed at the time of booking. All bookings (foreign) are payable in the local currency where the hotel is situated. Only the amount confirmed during the booking in the hotels local currency is guaranteed. An estimated conversion in your local currency may be given for reference but is not part of the contract. Your bank may charge you bank fees and/or exchange fees at the time of payment.