Sofitel Nanjing Galaxy Suning 5 stars

Customer review rating (ALL Rating) 4.0/5 182 reviews

Sofitel Nanjing Galaxy Suning - Image 1
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Description

Hotel extras

  • Located in Nanjing city center downtown area.

  • Free WIFI access throughout the hotel including public areas and guestrooms.

  • Fitness Center including indoor sun glass proofed roof heated swimming pool and GYM

  • Room size all over 40sqm.

  • Chinese restaurant features Huaiyang Nanjing cuisines hosted by Platinum Award Executive Chef.

Our accommodation(s)

Single Bed

SUPERIOR ROOM, One King-size Bed, City Views

  • 3 pers. max
  • 37 / 398 sq ft
  • Bedding 1 x Queen size bed(s)
  • Views: City View
  • Most of the accommodation: Balcony

Hotel location

Sofitel Nanjing Galaxy Suning

9 Shanxi Road, Jiangsu Province
210009 NANJING
China

GPS:32.067501, 118.772475

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • Room service

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.0/5  182 reviews

TripAdvisor Rating  4.5/5  2,229 reviews

Customer review rating 3.5/5

Christopher B. Solo - Confirmed reviews ALL

Construction noise (8 a.m. on a sunday), no pre info about pool closure, overall condition of the product is worn and in bad shape. Rooms are old even if you go for "the new" rooms (15th floor), Restaurant looks like an average food court (no five star level). I went there for a leisure/ relaxing stay over the weekend. This is clearly not the right place for a relaxing stay. The hotel aims for families. I wanted to upgrade to a suite, but they are all changed to family rooms with single beds and kids play areas etc. The hotel seems to be a local managed brand and not an international hotel at all. However, hospitality of Frank, Rax and the club lounge team was very good. They are the reason why I rated this a satisfying stay.

Pleasant stay

Customer review rating 4.0/5

F Couples - Confirmed reviews ALL

Overall its a pleasant stay.. check in check out was smooth. good view from rooms. However i found finger nail on carpet after check in. Little bit dissappointed on cleanliness. I request ice bucket to be send but staff told me no availables on that time.

No longer a 5 star hotel

Customer review rating 1.5/5

Anonymous Solo - Confirmed reviews ALL

The quality of food served at breakfast is disappointing.

The hotel has lowered the standard of the Sofitel brand.

TripAdvisor rating 2.0/5

BobTchao Families - TripAdvisor review

I had a very unpleasant stay. I booked a room with Accor membership benefits and confirmed with customer service in advance that it would qualify for official points. At check-in, I also confirmed with the front desk, who assured me that my membership number was in the system, that my room had been upgraded, and that I was given breakfast for two. However, more than a week after checking out, despite several communications with the hotel, the response varied. Sometimes they said there were official points and that they would add them later, and other times they claimed there were none, saying it was a non-official booking. This clearly seems to be an issue between Accor's official booking system and the hotel, but the burden ultimately fell on me, the guest. It was very disappointing.

nobody speak english

Customer review rating 2.0/5

I. C. Business - Confirmed reviews ALL

Incredible. No possibilities to have informations if you are not à chinese speaking person.

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Other web-users rate our hotel

  • 3,084 reviews 9.3/10 Location
  • 5,980 reviews 8.5/10 Room
  • 7,430 reviews 8.9/10 Service
  • 51 reviews 5.2/10 WiFi
  • 1,688 reviews 8.2/10 Cleanliness
  • 1,453 reviews 8.8/10 Breakfast
  • 492 reviews 9.3/10 Pool

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