ibis Hong Kong Central & Sheung Wan 3 stars

Customer review rating (ALL Rating) 4.5/5 180 reviews

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No 28 Des Voeux Road West, Sheung Wan, 0 HONG KONG, Hong Kong SAR, China

Description

Hotel extras

  • Breathtaking Harbor View

  • In proximity to HK Macau Ferry Terminal (5 mins) and MTR (8 mins)

  • Easy access to the Airport (Bus route A11) and High Speed Rail with MTR or Express Bus

  • 15 min walk to art galleries along Hollywood Road, PMQ and Tai Kwun

  • Modern style and Michelin restaurants and bars within walking distance

Our accommodation(s)

Hotel location

ibis Hong Kong Central & Sheung Wan

No 28 Des Voeux Road West, Sheung Wan
0 HONG KONG
Hong Kong SAR, China

GPS:22.287697, 114.147558

Telephone
Fax +852 2252 2900

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Pets not allowed
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property

TASTE

The restaurant serves breakfast with international flavor and local specialties. Burnt orange, splashes of red and crisp white create vibrant, contemporary interiors amid a casual dining vibe, where guests indulge in global taste of great value for money.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.5/5  180 reviews

Customer review rating 3.0/5

Poon W. C. Solo - Confirmed reviews ALL

I have stayed at this hotel several times and am very familiar with both its strengths and shortcomings. They are still using a decades-old magnetic card access system, which fails to work about 50% of the time in the elevator. Other than this, I am generally satisfied with their service, especially as I was upgraded to a room with a harbour view this time. One day, while I was working on my laptop in the hotel room, I found the Wi-Fi to be intolerably slow. The connection speed was only around 1–2 Mbps during the day, so I called reception and asked if someone could look into the issue. The following afternoon, reception called me back and told me that a technician would come up to have a look, but in the end, no one came. Two days after my initial enquiry, while I was working on my laptop and the housekeeper was tidying the room, I suddenly heard some male voices behind me. I turned around and saw two men entering my room without even knocking on the door. Although I personally did not mind too much, I think that in a proper hotel, some basic protocol should be observed before staff enter a guest's room.

Dear Mr. Poon, Thank you for taking the time to share such detailed feedback with us, especially as a returning guest who is familiar with our hotel. It is encouraging to know that you have continued to choose ibis Hong Kong Central and Sheung Wan and that you were generally satisfied with the service during your stay. We are also glad that you enjoyed the harbour view upgrade on this occasion. At the same time, I am truly sorry that the Wi-Fi connection was so slow while you were working in the room. We understand how frustrating this must have been, particularly when you were relying on a stable connection during the day. The delay in arranging the technical follow-up, followed by the technician not arriving as advised, was certainly not the level of service we would expect. We are reviewing the handling of your request with the relevant team to ensure that such cases are followed up more promptly and effectively. I am also concerned to learn about what happened when two colleagues entered your room without knocking. Regardless of whether the room was being serviced at the time, our team should always follow the proper room-entry procedure and make their presence known before entering a guest room. I sincerely apologise for this lapse and for the uncomfortable situation it caused. Your feedback is a valuable reminder to reinforce this basic but important standard with the team. We truly appreciate your continued support and the candid way you have shared both the positive aspects and the areas where we need to do better. I hope we will have the opportunity to provide you with a smoother and more comfortable experience on your next visit. Best regards, Jennifer Siu Assistant General Manager

Customer review rating 4.0/5

Thibaut E. Business - Confirmed reviews ALL

Good location Breakfast option Clean room Nice view

Dear Ms. Thibaut, Thank you for sharing your lovely feedback with us. We are happy to know that you enjoyed the convenient location, breakfast selection and the cleanliness of your room. It is especially nice to hear that you also appreciated the view from your room, which we hope added a little extra enjoyment to your stay. We are grateful that you took the time to share your experience, and it is always encouraging for our team to know that these details helped make your stay a pleasant one. We hope to have the pleasure of welcoming you back to ibis Hong Kong Central and Sheung Wan for another enjoyable stay. Best regards, Jennifer Siu Assistant General Manager

Customer review rating 5.0/5

Hiscock R. Couples - Confirmed reviews ALL

We enjoyed the location of this Ibis and found the room to be a nice size and very comfortable. Close to MTR station and tram station. Easy walk to Central. Service was friendly and efficient and we had zero problems during our stay. Breakfast was good and fair price at the walk in rate. Harbour view in our room was phenomenal. Highly recommend this hotel.

Dear Mr. Hiscock, Dear Mr. Hiscock, Thank you for sharing your wonderful feedback following your stay with us, and for your continued loyalty as an ALL-Silver member. We are delighted to know that you enjoyed our convenient location, comfortable room, and the beautiful harbour view from your room. It is also lovely to hear that our friendly and efficient service, as well as our breakfast offering, contributed to making your stay a pleasant one. Your kind words are a great encouragement to our team, and we truly appreciate your recommendation. At the same time, we sincerely appreciate your constructive comments regarding the condition of the guest room. We regret that the flooring and bathroom caulking did not meet your expectations and gave an impression of wear. While we are pleased to know that you found the room, bedding, and overall housekeeping standards clean and comfortable, we understand how these maintenance items may have affected your perception of the room's overall condition. Please rest assured that your observations have been shared with the relevant departments for review. Feedback such as yours is invaluable in helping us identify areas where improvements can be made and ensuring that we continue to provide the best possible experience for our guests. Thank you once again for your valuable feedback and for choosing to stay with us. We greatly appreciate your support and loyalty throughout your travels, and we wish you many pleasant journeys ahead. Best regards, Jennifer Siu Assistant General Manager

Customer review rating 2.5/5

Dennis E. L. Couples - Confirmed reviews ALL

The bed was very hard / uncomfortable so we didn’t sleep very well and woke up feeling stiff every morning. The air con was very noisy so we had to turn it off to be able to sleep. The hair dryer seemed very old

Dear Ms. Dennis, Thank you for taking the time to share your detailed feedback following your stay at ibis Hong Kong Central & Sheung Wan. We are sorry to learn that the room comfort did not fully meet your expectations, particularly regarding the bed firmness, air conditioning noise, and the condition of the hair dryer. We understand the importance of a comfortable sleeping environment, and we regret that these aspects affected the quality of your rest. Your comments have been shared with the relevant teams for further review and follow-up. We appreciate your feedback, as it helps us identify areas where we can continue to improve our facilities and guest experience. We hope to have the opportunity to welcome you back in the future and provide you with a more comfortable stay. Best regards, Jennifer Siu Assistant General Manager

Customer review rating 4.0/5

Li T. Families - Confirmed reviews ALL

We arrived early (before 12noon) from an overnight flight and got checked into our room straightaway, it was invaluable as we could freshen up and start our day in HK. Staff members were helpful. An area to improve though is cleanness: there were hairs and fluff from previous guests around the bed, the floor mat and there was a smell at the bathroom.

Dear Miss Li, Thank you for sharing your feedback following your recent stay with us. We are pleased to know that you enjoyed our convenient location and spacious room, and that our team was able to accommodate an early check-in after your overnight flight. We understand how valuable it is to settle into a room and refresh before starting the day, and we are glad this helped make your arrival in Hong Kong more comfortable. It is also encouraging to hear that you found our team members helpful throughout your stay. At the same time, we sincerely apologize for the cleanliness issues you encountered. Finding hairs and fluff around the bed and floor mat, as well as noticing an unpleasant smell in the bathroom, is certainly not the experience we aim to provide. Please accept our apologies for these shortcomings. Your comments have been shared with our Housekeeping team for immediate review and follow-up. We will reinforce our room inspection procedures to ensure greater attention to detail and maintain the standards our guests expect and deserve. Thank you once again for your valuable feedback. We appreciate both your positive comments and your constructive observations, as they help us improve. We hope to have another opportunity to welcome you and provide you with a more seamless experience in the future. Best regards, Jennifer Siu Assistant General Manager

Other web-users rate our hotel

  • 3,585 reviews 9.4/10 Location
  • 3,439 reviews 6.7/10 Room
  • 2,017 reviews 8.6/10 Service
  • 53 reviews 7.7/10 WiFi
  • 1,225 reviews 7.6/10 Cleanliness
  • 751 reviews 7.5/10 Breakfast
  • 47 reviews 3.7/10 Wellness Area
  • 17 reviews 3.8/10 Bar

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