Sofitel Dubai Downtown 5 stars

Customer review rating (ALL Rating) 4.7/5 3,723 reviews

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Description

Hotel extras

  • A stone-throw away from the Metro and Dubai Mall

  • Infinity pool with Burj Khalifa view

  • Le Petit Prince Kids Club

  • 10 Chic restaurants, bars and lounges

  • Flexible event venues

Our accommodation(s)

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Hotel location

Sofitel Dubai Downtown

Downtown Dubai, Sheikh Zayed Road
126272 Dubai
United Arab Emirates

GPS:25.20018, 55.26918

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Pets not allowed
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.7/5  3,723 reviews

TripAdvisor Rating  4.7/5  7,966 reviews

Certificate of excellence 2025

Clean rooms.

TripAdvisor rating 5.0/5

D B TripAdvisor review

Great location close to Metro and walkway. Friendly, attentive staff and room cleaning was great. A big thanks to Sunil and Raju.

Customer review rating 3.5/5

Huiyi C. Business - Confirmed reviews ALL

Stay was comfortable and the staff were very friendly - from check in to check out, i never experienced any issues with the service! Would love for it to be my company;s hotel of choice for our future travels, except that the wifi seems to be slightly slow at some times in the night. I am also awaiting the receipt of my stay - will that be forwarded to me? I was told that it would be sent on the 5th but till date i have yet to receive any - i settled the city tax on my stay and would need a receipt for that. Thank you!

Customer review rating 0.5/5

Yousef A. Business - Confirmed reviews ALL

Too bad reception and room service always don’t respond for calls the duty managers Lee and Claire both are the worst hotel managers I have ever seen

Customer review rating 0.5/5

Ahmad A. Business - Confirmed reviews ALL

My accommodation was covered by the company, the reception was unprofessional at all. They insisted to have authorization on my card. It’s been nine days and yet the authorization amount was not reversed to my credit card. I will never go there again

Customer review rating 5.0/5

Jaafar R. Families - Confirmed reviews ALL

Highly recommend, had a wonderful stay at sofitel dubai. Special thanks to Amira at the front desk and Mustafa who handled the luggage. They were very accommodating, friendly, provided the best customer service possible. They helped us get into our room as soon as we arrived, helped with all of our requests, and were extremely friendly, welcoming and polite. The staff were absolutely amazing, couldn't have asked for anything else. The buffet breakfast was the best I've ever had. The room was very large, spacious and luxurious. And the location was very convenient, walking distance to Dubai Mall and Burj Khalifa.

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Other web-users rate our hotel

  • 1,930 reviews 9.6/10 Location
  • 2,497 reviews 8.8/10 Room
  • 4,134 reviews 9.4/10 Service
  • 13 reviews 5.8/10 WiFi
  • 986 reviews 8.4/10 Breakfast
  • 938 reviews 8.3/10 Comfort
  • 893 reviews 8.6/10 Cleanliness
  • 692 reviews 8.9/10 Vibe

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