Novotel Jakarta Gajah Mada 4 stars

Customer review rating (ALL Rating) 4.2/5 587 reviews

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Jl Gajah Mada No 188, Jakarta Barat, 11120 JAKARTA, Indonesia

Description

Hotel extras

  • 15 minutes away to Central Business District

  • Convenient access to shopping, dining, and cultural attractions.

  • A 30-minute drive to Soekarno-Hatta International Airport

  • Easy access to Jakarta International Expo Kemayoran, Mangga Besar, Kemayoran, Ancol

  • 12 minutes away to very popular Mangga Dua Shopping Center

Our accommodation(s)

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Hotel location

Novotel Jakarta Gajah Mada

Jl Gajah Mada No 188, Jakarta Barat
11120 JAKARTA
Indonesia

GPS:-6.147345, 106.815573

Telephone
Fax +62 21 29365555

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Pets not allowed
  • Shuttle
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • Room service

The Square Restaurant

Delight your palate at Novotel Jakarta Gajah Mada with contemporary Indonesian and international cuisine. Enjoy inventive, balanced dishes at Square Restaurant or in the comfort of your room.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.2/5  587 reviews

TripAdvisor Rating  4.7/5  3,823 reviews

Customer review rating 3.5/5

Rochmad Z. N. Business - Confirmed reviews ALL

Quite, clean, no have coffe machines when breakfast, can’t enjoyed fresh coffe. Your staff in Restaurant & housekeeping lack of smile.

Dear Mr. Rochmad Z. N., Thank you for sharing your feedback with us. We are pleased to hear that you found our hotel quiet and clean during your stay. However, we sincerely apologize for the inconvenience caused by the absence of a coffee machine at breakfast and for not being able to enjoy fresh coffee as expected. We also regret to learn that the service interactions with our Restaurant and Housekeeping teams did not reflect the warm and attentive hospitality we strive to provide. Your comments have been shared with the respective departments as part of our ongoing efforts to improve our service quality. We truly appreciate your valuable feedback, and we hope to have the opportunity to welcome you back for a more pleasant and seamless experience in the future. Best regards, Novotel Jakarta Gajah Mada

Good hotel in Harmoni Area

TripAdvisor rating 4.0/5

arie438130 TripAdvisor review

Stayed here for 3 nights. I booked the superior suite. The room is great with ample space for living room and bed room. The bad point is the wifi signal is not stable. Beside that, everything was perfect. Food is great, however breakfast was little bit dissapointing. The room service however was good with plenty of choices. The hotel is great and i will want to go there again someday.

Dear Valued Guest, Thank you for sharing your experience with us and for choosing to stay at Novotel Jakarta Gajah Mada for three nights. We are delighted to hear that you enjoyed the Superior Suite and appreciated the spacious layout of the living and bedroom areas. We sincerely apologize for the inconvenience caused by the unstable Wi-Fi signal and the aspects of breakfast that did not meet your expectations. Your feedback has been shared with the relevant teams as we continuously work to improve our facilities and services. We are also pleased to know that you enjoyed our food offerings and found the room service satisfying with a wide variety of options. It is wonderful to hear that your overall stay was pleasant and that you would consider returning in the future. We look forward to welcoming you back and providing an even better experience on your next visit. Best regards, Novotel Jakarta Gajah Mada

Customer review rating 1.5/5

James M. Business - Confirmed reviews ALL

Taps leaking, light bulbs not working, TV not working, very dirty carpets, sheets with stains, sheets and linen grey, cafe food horrendous, cafe poorly maintained, cannot get a working coffee machine.......

Dear Mr. James M., Thank you for providing valuable feedback regarding your recent stay at Novotel Jakarta Gajah Mada. I have personally reviewed your detailed comments regarding the leaking taps, non-working light bulbs and TV, the extremely dirty carpets, stained linens, and the unacceptable state of our café facilities. Please accept our sincerest apologies for these significant shortcomings. The conditions you described are well below the standards of service and quality we promise our guests, and certainly not the experience expected by a valued Accor Silver member. We have already initiated immediate action with our operational teams to rectify these systemic issues, including a deep clean of all specified areas, maintenance checks on all room amenities, and a review of our F&B operations. As a gesture of our apology and following a final discussion with the management team regarding the extent of the failures during your stay, we have processed 3,000 Accor Live Limitless points to your membership account today. You should see these points available shortly. We understand that we failed to provide a basic, comfortable, and sanitary environment during this visit. While we cannot undo your experience, we hope you view this compensation as a tangible commitment to making things right. We hope you will allow us the opportunity to restore your confidence in our hotel and the Accor brand during a future stay. Best Regards, Syahrin Duty Manager

Excellent stay

TripAdvisor rating 5.0/5

Muhammad Harli F TripAdvisor review

Had an excellent stay here and a one of their staffs, Mas Keri is really helpful by doing his job. The food was delicious, the room is clean, and i’d be happy to come back here

Dear Muhammad Arlif We are pleased to learn that your stay was thoroughly enjoyable, and that you were satisfied with the cleanliness of our rooms as well as the quality of our culinary offerings. We are also delighted to hear your commendation for our team member, Keri. Your kind feedback will be conveyed to him as a well-deserved recognition and encouragement to continue delivering exemplary service. We sincerely look forward to the privilege of welcoming you back on your next visit. Sincerely, Duty Manager

Best restaurant review

TripAdvisor rating 5.0/5

Go11134262058 TripAdvisor review

For excellent service and the best staff, delicious food and cleanliness, and a very strategic location in the city...

Dear Valued Guest, We are delighted to know that you experienced excellent service, were assisted by our dedicated staff, and enjoyed the delicious food and cleanliness of our facilities. We also appreciate your acknowledgment of our strategic location, which we hope added convenience to your stay in the city. Your kind feedback serves as valuable encouragement for our team to continue delivering the highest standards of hospitality. We look forward to welcoming you back on your next visit. Sincerely, Duty Manager

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Other web-users rate our hotel

  • 281 reviews 7.9/10 Location
  • 741 reviews 7.3/10 Room
  • 638 reviews 8.8/10 Service
  • 50 reviews 4/10 WiFi
  • 442 reviews 7.3/10 Cleanliness
  • 278 reviews 5.9/10 Amenities
  • 238 reviews 6.3/10 Comfort
  • 182 reviews 5.1/10 Vibe

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Price from: 1 night for 1 person in the room category identified within the same price range, excluding additional services and breakfast. This refers to the lowest public price, including all taxes (Some taxes may be payable on arrival at the hotel (for example, tourist tax), depending on current local regulations.) for the accommodation concerned, found on https://all.accor.com/ site today, for a one-night stay in the next 20 days. Varies according to period and availability. The price is only guaranteed at the time of booking. All bookings (foreign) are payable in the local currency where the hotel is situated. Only the amount confirmed during the booking in the hotels local currency is guaranteed. An estimated conversion in your local currency may be given for reference but is not part of the contract. Your bank may charge you bank fees and/or exchange fees at the time of payment.