Dear Guest, Thank you very much for your positive feedback and for taking the time to share your experience with us. We are delighted to hear that you enjoyed the comfortable room and found our reception team friendly and helpful. We are also pleased that you appreciated your stay overall. Thank you as well for your suggestion regarding a water station in the entrance hall. Especially on very hot days, this can certainly be a useful and welcome service for our guests. We will be happy to take your suggestion into consideration. We hope to welcome you back to ibis Konstanz on your next visit. Kind regards, Your ibis Konstanz Team

Dear Mr. R., Thank you very much for taking the time to share your wonderful feedback with us. We are delighted to hear that you and your family had such a great stay and that you appreciated our convenient location, our friendly team, the bike parking facilities, and our early breakfast option. It is a pleasure to know that you felt comfortable with us and that you are planning to return. Your kind words and excellent rating are a great motivation for our entire team. We are also happy to know that you enjoyed the cleanliness, comfort of your room, and our WLAN service. Thank you for your loyalty as an ALL Classic member and for your strong recommendation. We look forward to welcoming you and your family back to ibis Konstanz soon. Kind regards, Your ibis Konstanz Team

Sehr geehrte Ines, vielen Dank für Ihre positive Bewertung. Es freut uns sehr, dass Sie sich bei uns wohlgefühlt haben und insbesondere die Sauberkeit unseres Hauses sowie den Service unseres Teams so positiv wahrgenommen haben. Ihr Lob ist eine schöne Anerkennung für unsere Mitarbeitenden und motiviert uns, auch weiterhin unser Bestes für das Wohl unserer Gäste zu geben. Wir freuen uns darauf, Sie bald wieder bei uns am Bodensee begrüßen zu dürfen. Mit besten Grüßen vom Bodensee Ihr Ibis Konstanz Team

Dear Mr S., thank you for taking the time to share your feedback following your stay with us. We are pleased to read that you appreciated our central location by Lake Constance, the views, and the friendliness of our team. At the same time, we are sorry that certain aspects of your stay did not meet your expectations. Regarding housekeeping, we would like to clarify that our hotel participates in the "Skip the Clean" programme. This initiative is part of our commitment to reducing environmental impact and conserving valuable resources such as water, energy, and cleaning products. However, this does not mean that guests cannot receive daily housekeeping service. We communicate this programme extensively through information materials placed on the bed in every room, notices in the lifts, displays at the reception desk, and in our Guest ABC. These communications explicitly state that guests who prefer daily room cleaning can request it at reception. The same applies to towel changes and additional towels, which we are always happy to provide upon request. That being said, the environmental programme should indeed never affect the cleanliness and preparation of a room before arrival. We take your comments regarding dust, cobwebs, and the overall condition of the room very seriously and I will most certainly discuss this with our housekeeping team to ensure that our standards are consistently met. We also regret the inconvenience regarding the missing second set of towels and apologize that it required multiple requests before the matter was resolved. Thank you once again for your feedback. Guest comments help us identify areas where we can improve, and we hope to have the opportunity to provide you with a much better experience in the future. Kind regards, Michael Hotelmanager ibis Konstanz

Sehr geehrter Herr L., vielen Dank für Ihre Rückmeldung. Es freut uns sehr zu hören, dass Sie unser sehr freundliches Personal besonders hervorheben und insgesamt einen angenehmen Aufenthalt bei uns hatten. Ganz besonders schön ist es für uns, dass Sie sich während Ihres Aufenthalts wohl gefühlt haben. Nach einer intensiven Renovierungsphase sind wir besonders stolz darauf, unseren Gästen nun ein rundum erneuertes Hotel präsentieren zu können – von den Zimmern bis hin zu unseren öffentlichen Bereichen wie Rezeption, Bar und Frühstücksbereich. Leider hat Ihnen dabei die Farbgestaltung nicht so gut gefallen. Dafür haben wir auch Verständnis. Umso schöner ist es für uns zu hören, dass Sie sich bei uns dennoch wohlgefühlt haben. Wir freuen uns schon auf Ihren nächsten Besuch! Mit besten Grüßen vom Bodensee Ihr Ibis Konstanz Team

Dear Mr Gratwohl, Thank you for taking the time to share your feedback with us. We are pleased to hear that you appreciated our room and our central location. At the same time, we sincerely regret the confusion regarding the breakfast price offered during the online check-in process. We understand your disappointment and apologize that the rate displayed in the app could not be honored upon arrival. While our team tried to offer an alternative gesture, we understand that this did not adequately address your concerns. Your feedback has been shared with the relevant persons so that we can review our communication and booking processes to help prevent similar situations in the future. We also appreciate your comments regarding the booking experience and the comparison with other booking platforms. This is valuable in helping us identify areas where we can improve both our offers and the benefits provided to our loyal guests. Thank you again for your honest feedback. We hope to have the opportunity to welcome you back in the future and provide you with a much smoother experience. Kind regards, The Hotel Team

Dear Guest, thank you very much for taking the time to share your detailed feedback about your stay with us. We are delighted to hear that you enjoyed our convenient location, the quiet room, the walk-in shower, our newly renovated hotel, and especially the friendliness and efficiency of our team. Your kind words about our breakfast and our colleagues are a wonderful recognition and a great motivation for everyone at ibis Konstanz. We also appreciate your comments regarding the room design and colour choice. We understand that personal preferences vary, and we are grateful for your feedback as we continue to create a comfortable atmosphere for all our guests. It is great to know that you appreciated the cleaning service during your stay and our efforts towards sustainability. As an ALL Accor Classic member, we sincerely thank you for your loyalty and trust. We would be very happy to welcome you back to ibis Konstanz in the future and provide you with another enjoyable stay. Kind regards, Your ibis Konstanz Team

Dear Florian, thank you very much for taking the time to share your feedback. We are sorry to hear that several aspects of your stay did not meet your expectations. In particular, we regret that the cleanliness of your bathroom was not up to our usual standards and that you experienced challenges related to staffing and service. This is not the level of quality we aim to provide, and we will carefully review your comments with our team to ensure improvements are made. We would also like to clarify the parking situation. Unfortunately, we do not have our own parking spaces and it is not possible to reserve parking in the public garage located beneath the hotel. We understand that this can be inconvenient at times and regret any frustration this may have caused. Your comment regarding the value for money is also noted and will be taken into consideration as part of our ongoing quality evaluation. After an intensive renovation phase, we are especially proud to now present our guests with a fully renewed hotel – from the rooms to our public areas such as the reception, bar, and breakfast area. We are therefore all the more pleased to hear that you generally felt comfortable during your stay. We look forward to welcoming you again in the future. Kind regards from Lake Constance Your Ibis Konstanz Team

Dear Rob, Thank you very much for your kind review and for highlighting the cleanliness of our hotel as well as the friendliness of our team. We are delighted to hear that you enjoyed your stay with us. Following an extensive renovation phase, we are especially proud to present our guests with a completely refreshed hotel – from the guest rooms to our public areas, including the reception, bar, and breakfast area. It is therefore particularly rewarding to know that you felt comfortable and well looked after during your visit. We are already looking forward to welcoming you back soon! Kind regards, Your Ibis Konstanz Team

Dear Michael, Thank you very much for your wonderful review and for your kind words about our newly renovated hotel, modern rooms, breakfast selection, and front desk team. We are especially pleased to hear that arranging an early check-in helped make your stay even more comfortable. After an extensive renovation period, we are particularly proud to present our guests with a completely refreshed hotel – from the guest rooms to our public areas, including the reception, bar, and breakfast area. It is all the more rewarding to hear that you felt comfortable during your stay with us. We are already looking forward to welcoming you back on your next visit! Kind regards from Lake Constance, Your Ibis Konstanz Team

Dear Sally, Thank you for taking the time to leave such a detailed review of your stay. We are pleased to hear that both our staff and our rooms met your expectations. Please note that a kettle is available at our reception against a security deposit. We are sorry to learn that breakfast did not provide the great experience we strive to offer our guests at the start of their day. We always aim to serve fresh eggs and sausages; however, especially during busy periods, it can be challenging to maintain the right balance between keeping food hot and ensuring that enough is available at all times. Thank you for your valuable feedback. We hope to welcome you back to our hotel soon and provide you with an even better experience. Kind regards, Your Ibis Konstanz Team

Dear Mr. A., Thank you for your kind review. Our team is always delighted to hear that they were able to assist our guests and make them feel welcome. We are sorry to hear that the air conditioning did not meet your expectations. Please understand that we are currently experiencing unusually high temperatures, which are not typical for Konstanz. We hope you had a safe journey home and send our warmest regards from Lake Constance to the USA. Kind regards, Your Ibis Konstanz Team

Dear Matthew, thank you very much for taking the time to share such detailed feedback about your stay with us. We are delighted that you enjoyed our central location, the building, your room, and our breakfast. It is also wonderful to hear that you appreciated the desk and shelving, as we know how important a comfortable workspace can be when traveling. At the same time, we are sorry to learn about the inconveniences you experienced. We regret that the desk chair did not meet your expectations and that the shower drain was slow, which understandably affected your comfort. Please be assured that we will follow up on this matter with our maintenance team to prevent this from happening again. Should you notice anything like this during a future stay, we would be grateful if you inform our reception team right away so we can assist you immediately. We also truly appreciate your comments regarding sustainability. Your suggestion about providing recycling options in guest areas is very valuable, and we will take this into consideration as we continue to improve our environmental efforts. A special thank you as well for your kind words about our team. We are very pleased to hear that your check-in experience was friendly and helpful, and we will gladly share your feedback with the colleague on duty that day. We hope to welcome you back soon and provide you with an even more comfortable stay. Best regards from Lake Constance, Your Ibis Constance Team

Thank you very much for your kind review. We are delighted to hear that you had a great stay and that our team, especially at reception, made such a positive impression. It is wonderful to know that you felt well supported with helpful tips and local knowledge, and that we were able to provide attentive and considerate service to your friend’s daughter. Your feedback means a lot to us and will be gladly shared with the team. We hope to welcome you back again soon. Kind regards, Your Team

Dear Andrea, thank you very much for taking the time to share your feedback about your stay with us. We are very pleased that you had a comfortable stay and we truly appreciate that you rated us positively despite the ongoing renovation works. Your understanding during this time means a lot to us. At the same time, we sincerely apologize that the renovation of our lobby was not communicated clearly enough before your arrival. Your feedback is very valuable, and we will make sure to improve how we inform our guests about such works in the future. Our team is doing its best to keep any inconvenience during this modernization phase to a minimum so that we can soon offer our guests an even more pleasant environment. We would be very happy to welcome you back after the renovation is completed so you can experience our hotel in its new look. Kind regards, Your ibis Konstanz Team

Dear Bernt, many thanks for your wonderful feedback! We are delighted to hear that you felt comfortable with us. Your feedback inspires us to continue serving our guests with dedication and heart. We hope to welcome you back very soon! Kind regards from Konstanz, The ibis Konstanz Team

Dear Richard, Thank you so much for your wonderful feedback! We’re delighted to hear that you felt comfortable with us. Your kind words motivate us to continue giving our best with dedication and care for our guests. We truly hope to welcome you back again very soon! Warm regards from Constance, Your ibis Konstanz Team