V Villas Hua Hin - MGallery 5 stars

We stayed at the V Villa Hua Hin from September 20-25, 2019. I will have to say the location, the staffs and the set-up of the resort is very nice but there are a few issues of which I would like to bring up and came to someone's attention. We have booked a one-bedroom pool villa but unfortunately the room was not very ideal. It was dim and has lots of mosquitoes and bugs. Anyway, we stayed for one night and the next day we asked your staff to show us other types of villas. Your staff showed us a two-bedroom pool villa and the Presidential 3-bedroom pool villa. My wife found the 2-bedroom pool villa far much better than the one-bedroom pool villa. So she asked your staff to give her a quote for upgrading to this villa. Your staff came back with a quote 15000 Baht. I asked her if that was the best the resort can do so she went to talk with the manager and came back with 13000 baht all included. We took that as 13000 Baht covered the upgrade for 4 nights (FYI, by the time we moved to the 2-bedroom villa it was passed 6pm already). On the day we checked out of the resort, we realized that it’s 13000 Baht extra per night. We were shocked but your staff insisted that price was for one night. As our ride to Bangkok was waiting, we did not want to waste time to argue so we settled the bill and left for airport. But we think we have to tell someone what had happened. Besides, there were a few things about the hotel that we think needs to be improved: 1. Cleanliness is the first priority. When we moved to the two bedroom villa we found the pillow with blood stain, I immediately ask Tan (the Butler) to come and change it. Blood stain is not good! (Picture attached) 2. The couch was covered with some kind of mucus, don’t know what’s it. It was gross. (Picture attached) 3. The water boiler was so dirty that my wife needs to clean it up before she can use it. 4. The breakfast and F&B, lots of rooms for improvement. That was supposed to be another perfect moment with the Accor Hotel Group but with the misunderstanding, it changed my perspective for the Group.

As many time return guests we appreciate the excellent location and the extraordinary friendlyness of staff. Hope you can keep the service level despite some cost savings are visible... We will definitely return again. To make it perfect we would wish to have a more flexible way of booking. Due to our night flight arrival and departure we need early check in / late check out.

I WOULD HAVE SCORED YOU 10/10 APART FROM TWO ISSUES -- WHICH ARE WHERE TOP CLASS RESORTS DIFFERENTIATE THEMSELVES. CUSTOMER SERVICE 10/10, SETTING AND PRIVACY 10/10

Nice place Good staff Great meal Wonderful surprised Thankful for my birthday

It is a very nice place, quiet, private, has a fitness center, spa, breakfast is delicious, staff smiling always

The room was beautiful and big same as in the website. Morning buffet was in good quality and tasty despite not many choices of food. The staff seemed not trained properly and did not explain us about the 3000 Bt voucher correctly.

Clean, comfort Only one comment on your TV system, you have used a very old technology of analogue system. The signal quality is very poor and some local channel does not work. Nowadays, in Thailand we have improved to Digital TV System.

Love the room, love the atmosphere, love the surroundings. Breakfast is great and afternoon tea in the pool is lovely. Service is superb as usual.

Beautiful property. Service at the restaurant needs major improvement. Hotel deals offered to guest need to be prepared for guest without asking again. Communication is key.

excellence

Very good experience, all the service staff are very responsible and kind.I was staying at the hotel from 6/12 to 6/16, room number 20, everything was perfect until the service staff picked us up to the lobby for check-out. The hotel staff asked if we saw the teddy bear on the bed? We didn't see the teddy bear in the room from the first day of stay. Although the hotel staff did not say anything at the end, it was questioned that the items taken away from the hotel affected our feeling of leaving. Did the teddy bear find it? Or is the housekeeping staff not placed at all?

- Services are excellent, everyone esp Khun Nisa our Butler. - The room looks new and luxurious. I had a very comfy night. - Floating afternoon tea was interesting and the taste was so good. - Breakfast coming with Champagne was luxurious. The taste of the foods was also good. - BBQ in villa was cool. We love the way when family has activity together and the seafood was very fresh. However it’s a little bit too hot at the beginning. After that I turn to be more chilled. - Evening cocktail was pretty set up. Nice music with beautiful sunset view. - The main pool is beautiful. - I love all detail service such as providing face mask, ear plug, chocolates, fruits, changing used amenity when turning down. This makes the resort different from any others. Overall we had a perfect time. Thank you :)

A good choice of luxurious and relaxing escape with stunning sea view by the restaurant.

I love it so peaceful and comfortable luxury pool villa. All Foods are also excellent quality and good taste. All staffs are service minded with warm welcome. I would definitely come here again. The sunrise scene is awesome.

Good service throughout our stay. Food was also nice and the property was well maintained.