ibis Hua Hin 3 stars

Customer review rating (ALL Rating) 4.3/5 777 reviews

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Petchkasem Road Hua Hin 87, Prachubkirikhan, 77110 HUA HIN, Thailand

Description

Hotel extras

  • Free Wi-Fi

  • Walking distance to Hua Hin beach and Cicada Market

  • The perfect choice for relaxing family getaways

  • Pet-Friendly Hotel (condition apply)

  • 5 mins away from Blúport, shopping mall

Our accommodation(s)

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Hotel location

ibis Hua Hin

Petchkasem Road Hua Hin 87, Prachubkirikhan
77110 HUA HIN
Thailand

GPS:12.538938, 99.964921

Telephone
Fax +66 32 610 349

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Pets welcome
  • Shuttle
  • Restaurant
  • Wheelchair accessible
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property

TASTE RESTAURANT

All-you-can-eat breakfast buffet There s nothing like a hearty balanced breakfast to start the day. Enjoy the ibis all you can eat buffet breakfast: hot dishes (eggs, ham, pancakes ...) or healthy food as well as pastries,coffee,tea and local specialties.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

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ALL Rating  4.3/5  777 reviews

Customer review rating 3.5/5

Nattika T. Couples - Confirmed reviews ALL

Overall, I had a pleasant stay. The hotel offers a great location and excellent value for money. Especially on the Heartist rate, the pricing remains very attractive, which is much appreciated. One area I would like to highlight for improvement is related to my check-out experience. I had to check out quite early at 7:00 AM, and while it was great that the hotel provides additional parking space, it was not very convenient that there was no shuttle service available before 8:00 AM. When I inquired with the receptionist, I was informed that there was no driver scheduled at that time. I believe it could be beneficial to consider arranging manpower, especially over weekends, to accommodate guests who may need to check out early. Even limited shuttle availability during early hours would greatly enhance the overall guest experience. That said, my stay was enjoyable overall, and I hope this small feedback can be helpful in further improving service standards to ensure all guests have the best possible experience. Thank you very much, and I look forward to staying with you again.

Dear Valued Guest, Thank you for taking the time to tell us about your experience at the ibis Hua Hin. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Ibis, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Wipaporn Achakingkaew Front Office Manager

Customer review rating 1.0/5

Tamera G. Business - Confirmed reviews ALL

Bizarre, inflexible policies (one pillow/blanket per guest) and unhappy front of house staff at a clean but older hotel made this a less than enjoyable stay.

Dear Ms. G., Warm greetings from ibis Hua Hin. First and foremost, please allow us to sincerely apologize for any inconvenience and disappointment you experienced during your recent stay with us. We truly regret that your experience did not fully meet your expectations. Thank you very much for taking the time to share your feedback. Your comments are important to us, and we have carefully reviewed them with our team. We would like to clarify that our hotel operates in accordance with Accor brand standards and established operational policies. Regarding additional pillows and blankets, guests are welcome to request additional items within the provided entitlement, and our team is always happy to assist. We would also like to confirm that the hotel does not have any policy requiring a deposit for such items. In terms of the welcome drink benefit, this is provided in line with the membership level and applicable entitlements. Our records indicate that the drink voucher was redeemed accordingly during your stay. Regarding drinking water, the hotel provides two complimentary bottles per room per day, and additional water is available upon request with a nominal charge, in line with ibis brand standards. We sincerely regret if there was any misunderstanding or if our communication was not clear during your stay. Please be assured that your feedback has been shared with the relevant teams to further improve our service and communication. Thank you once again for your valuable feedback. We truly appreciate your loyalty as an Accor member, and we hope to have the opportunity to welcome you back for a more pleasant experience in the future. Kind regards, Wipaporn Achakingkaew Front Office Manager ibis Hua Hin

Customer review rating 1.5/5

Sasiwimol D. Families - Confirmed reviews ALL

The rooms appear outdated and not well maintained. Some areas of the floor were dirty and sticky, and there was visible dust along with a musty odor.

Dear Valued Guest, Thank you for taking the time to tell us about your experience at the ibis Hua Hin. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Ibis, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Wipaporn Achakingkaew Front Office Manager

Customer review rating 3.5/5

Korakot S. Couples - Confirmed reviews ALL

The hotel is located in good locations within Hua Hin city. Good service. The initial room I got has problem with television and hotel staff change rooms quickly. Breakfast is not much variety, but not too bad. Overall, the service is worth the price I paid for.

Customer review rating 5.0/5

Kingjan P. Couples - Confirmed reviews ALL

The hotel was well located, the room was neat and clean. All staffs were nice and friendly.

Dear Valued Guest, We very much appreciate your comments regarding your stay at the ibis Hua Hin. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Wipaporn Achakingkaew Front Office Manager

Other web-users rate our hotel

  • 1,375 reviews 9/10 Location
  • 1,699 reviews 6.4/10 Room
  • 1,286 reviews 8.6/10 Service
  • 46 reviews 7.2/10 WiFi
  • 895 reviews 3.9/10 Comfort
  • 858 reviews 7.1/10 Cleanliness
  • 619 reviews 6.3/10 Breakfast
  • 236 reviews 4.8/10 Amenities

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