Dear Khun Nattavut S., Thank you very much for your wonderful feedback regarding your stay at SO/ Sofitel Hua Hin. We are delighted to hear that you enjoyed our great location, friendly team, delicious breakfast, and spacious room, and that you had an overall perfect stay with us. We also appreciate your feedback regarding the noise when empty glass bottles are collected. Please accept our apologies for any disturbance caused. We will share your comment with the relevant team to review and improve this process. Thank you again for sharing your experience. We look forward to welcoming you back for another enjoyable stay. Kind regards from SO, SO/ Sofitel Hua Hin Management Team

Dear Khun Karn K., Thank you for taking the time to tell us about your experience at SO/ Sofitel Hua Hin. I am truly sorry that your experience did not fully meet your expectations, and please allow me to express my sincerest apologies for the inconveniences you encountered during your stay. We are particularly sorry to learn about the issues you experienced in Room 734, including the noise coming from the shower room that disturbed your sleep at around 3 AM. We also sincerely apologize for the unpleasant smell from the rubber slippers provided in the room, which understandably created a disappointing first impression upon your arrival. Please rest assured that we have taken note of your comments and will share them with the relevant departments for immediate attention and appropriate improvement, in order to prevent similar occurrences in the future. At SO/, we strive to provide a superior service experience for every guest; therefore, your feedback is very important to us. Your comments will help us continuously improve both our facilities and services. At the same time, we are very pleased to know that you were satisfied with the service provided by Khun Boss from Front Desk team. We will certainly share your kind appreciation with them, as it will be a great encouragement to the team. We truly appreciate your sharing your concerns and valuable feedback with us. It is our sincere hope that you will give us another opportunity to welcome you back and provide you with the exceptional SO/ experience that you deserve. Kind regards from SO, SO/ Sofitel Hua Hin Management Team

Dear Ms. Nisha P., Thank you very much for taking the time to share your wonderful comments regarding your stay at SO/ Sofitel Hua Hin. We are delighted to hear that you enjoyed our amazing food and great facilities. It is especially heartwarming to know that Khun Kook, Khun Boom, Khun Dean, Khun Pla, Khun Noi, and Khun Chong contributed to making your stay memorable. We will be sure to share your kind recognition with each of them, as we are certain your words will mean a great deal to our team. We are also very grateful for your appreciation of our kitchen team. Although you may not have had the opportunity to meet them personally, we will certainly pass along your thanks to our chefs and the entire culinary team. They will be thrilled to know that their dishes made such a positive impression on you. We are particularly pleased to hear that Khun Noi was able to assist with your special celebration and help make the occasion even more memorable. We are sorry to learn that you experienced an issue with your room during your stay and understand how concerning this must have been. We are glad that the matter was resolved once it was reported, and we appreciate your understanding. It is wonderful to hear that, aside from this issue, you found the room to be great. Thank you as well for your constructive suggestions regarding our toiletries. Your comments about providing better hand wash and a nicer body wash have been noted and will be shared with the relevant team as we continuously look for ways to enhance our guests’ experience. Once again, thank you for your kind words and valuable feedback, particularly your recognition of Khun Kook, Khun Boom, Khun Pla, Khun Dean, Khun Noi, Khun Chong, and our wonderful kitchen team. We truly appreciate you choosing to stay with us and hope to have the pleasure of welcoming you back to SO/ Sofitel Hua Hin for another enjoyable and memorable experience. Kind regards from SO, SO/ Sofitel Hua Hin Management Team

Dear Khun Julius N. T., We very much appreciate your wonderful comments regarding your stay at the SO/ Sofitel Hua Hin. It is always a pleasure to receive such positive feedback. We are delighted to hear that you had a very pleasant experience and were impressed by our beautiful property, facilities, and the level of customer service provided by our team. We are especially pleased that the villa and facilities were enjoyable for your boys. We are truly grateful for your recognition of our team. It is particularly heartwarming to know that Khun Apple, our Guest Relations Manager, made such a positive impression through her presence, attention to detail, and ability to promptly resolve any concerns. We will be sure to share your kind recognition with her and the entire Guest Relations team. Thank you again for sharing your experience and for your kind words of appreciation. We look forward to welcoming you and your family back to SO/ Sofitel Hua Hin for another wonderful stay. Kind regards from SO SO/ Sofitel Hua Hin Management Team

Dear Khun Ukrit V., We very much appreciate your comments regarding your stay at the SO/ Sofitel Hua Hin. It is always a pleasure to receive positive feedback, and we are delighted to hear that you enjoyed our facilities, location, and hospitality. We are also grateful for your excellent rating for cleanliness and pleased that you found your room to be well maintained overall. At the same time, we appreciate your constructive feedback regarding the older faucets and the need for repairs. We are sorry that some of these details did not meet your expectations, and we will share your comments with our Engineering team for further inspection and appropriate follow-up. We also sincerely appreciate your feedback regarding the breakfast selection. We understand that you felt the breakfast experience was not at the same level as during your previous visits. Your comments are valuable to us, and we will share them with our Food & Beverage team for review as we continue to improve the quality and variety of our breakfast offerings. Thank you again for sharing your experience and for helping us identify areas where we can improve. We hope to have the pleasure of welcoming you back and providing an even better experience on your next visit. Kind regards from SO SO/ Sofitel Hua Hin Management Team

Dear Khun Pornpansa B., We very much appreciate your comments regarding your stay at SO/ Sofitel Hua Hin. We are pleased to hear that you found your room spacious, clean, and comfortable, with all the amenities you expected. We are also delighted to know that Khun Bow from SO/ SPA made a positive impression with her friendly and polite service. Your kind recognition will certainly be shared with her as an encouragement. At the same time, we sincerely apologize for the inconvenience caused by the cockroach found in the bathroom and the noise disturbance from the corridor during the night. We fully understand how these issues affected your comfort and sleep, and we regret that your stay did not provide the peaceful experience you expected. Your feedback has been shared with the relevant teams for further inspection and appropriate action, particularly regarding room cleanliness, pest prevention, and noise concerns. Thank you again for sharing your valuable feedback. We hope to have the opportunity to welcome you and your wife back and provide you with a more comfortable and restful experience. Kind regards from SO, SO/ Sofitel Hua Hin Management Team

Dear Khun Supannee S., We very much appreciate your comments regarding your stay at the SO/ Sofitel Hua Hin. It is wonderful to hear that you and your family enjoyed a peaceful and restful stay with us, as well as our food, spa, and service. We are especially pleased to hear your kind recognition of Khun Au, Khun Wan, and the SO Spa team. Your compliments will certainly be shared with them as a great encouragement. At the same time, we sincerely appreciate your feedback regarding the defective equipment and fixtures in your room. We understand how important it is for every aspect of the room to be in good condition, and we will share your comments with our Engineering and Housekeeping teams for further inspection and necessary improvements. Thank you again for sharing your valuable feedback. We hope to have the pleasure of welcoming you and your family back to SO/ Sofitel Hua Hin for an even more enjoyable stay. Kind regards from SO, SO/ Sofitel Hua Hin Management Team

Dear Khun Sheng K. T., We very much appreciate your wonderful comments regarding your stay at the SO/ Sofitel Hua Hin. It is always a pleasure to receive such positive feedback. We are delighted to hear that you enjoyed the peaceful and private atmosphere of the resort, the lovely sea breeze, and the warm interactions with our team. We are especially pleased with your 100/100 ratings for breakfast and our team, and it is wonderful to know that you had such positive experiences with our colleagues at Front Desk, Beach Society, and White Oven. We also appreciate your constructive feedback regarding the open-plan room layout and the floor stains that became more noticeable when the TV/wardrobe was rotated. We will share your comments with our Housekeeping and relevant teams for further attention as we continue to enhance the comfort and presentation of our rooms. Thank you again for sharing your experience and for recognizing the dedication of our team members. Your kind words are a wonderful encouragement to us all, and we look forward to welcoming you back to SO/ Sofitel Hua Hin for another relaxing and enjoyable stay. Kind regards from SO SO/ Sofitel Hua Hin Management Team

Dear Khun Gagan S., We very much appreciate your wonderful comments regarding your stay at SO/ Sofitel Hua Hin. It is a great pleasure to hear that you and your family had an amazing experience and enjoyed the wide range of activities available throughout the resort. We are delighted that you were able to spend quality time together without needing to leave the resort. We are especially pleased to hear your kind recognition of Khun Boss and Khun Chong for making your check-in and check-out smooth and enjoyable. We are also touched to know that the little bunny gift from Chong brought so much happiness to your daughter. Such thoughtful gestures are exactly what we hope to create for our guests, and we will certainly share your kind words with both of them. Thank you once again for sharing your wonderful experience. We look forward to welcoming you and your family back to SO/ Sofitel Hua Hin for another memorable stay. Kind regards from SO, SO/ Sofitel Hua Hin Management Team

Dear Khun Weerakaru T., We very much appreciate your comments regarding your stay at the SO/ Sofitel Hua Hin. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Kind regards from SO, SO/ Sofitel Hua Hin Management Team

Dear Khun Kanokporn T., We very much appreciate your comments regarding your stay at SO/ Sofitel Hua Hin. We are pleased to hear that you enjoyed our location and found it convenient for your stay. At the same time, we sincerely appreciate your feedback regarding the pricing at Beach Society. We understand that value for money is an important part of the overall dining experience, and your comments will be shared with our Food & Beverage team for further consideration. Thank you again for sharing your valuable feedback. We hope to have the pleasure of welcoming you back to SO/ Sofitel Hua Hin and providing you with an even more enjoyable experience on your next visit. Kind regards from SO, SO/ Sofitel Hua Hin Management Team

Dear Khun Pierre J. M. F., We very much appreciate your kind comments regarding your stay at SO/ Sofitel Hua Hin. It is a great pleasure to hear that you had a very relaxing stay and were pleased with the quality of service provided by our team. We are especially grateful for your recognition of SO Da, SO Nack, SO Apple, and SO Aoffy. Your kind words will certainly be shared with them as a wonderful encouragement. We are also pleased to know that the minor issues you encountered during your stay were addressed promptly. We appreciate your understanding and are glad that our team was able to assist you without delay. Thank you as well for noticing the daily towel service and for sharing your thoughtful feedback with us. Thank you again for taking the time to share your experience. We look forward to welcoming you back to SO/ Sofitel Hua Hin for another relaxing and memorable stay. Kind regards from SO, SO/ Sofitel Hua Hin Management Team

Dear Khun Siripong K., Thank you for taking the time to share such detailed feedback regarding your stay at the SO/ Sofitel Hua Hin. I am truly sorry that your overall experience did not meet your expectations, particularly as an ALL Accor member, and please allow me to express my sincerest apologies. We sincerely appreciate your understanding regarding the room arrangement and are pleased that we were able to accommodate your initial request for a room without stairs. However, we fully understand your concern that the room was still located quite far from the swimming pool, particularly given that we were aware of your difficulty walking. We acknowledge that greater consideration should have been given to the overall convenience and location of the room. We are equally sorry for the shortcomings you experienced during your stay, including the lack of communication regarding the evening turndown service, our inability to provide ice upon request, the stain on the curtain, and the bathtub faucet that was not functioning. We understand that while each matter may appear minor individually, together they can significantly affect the overall impression and sense of care during a stay. In particular, we recognize that the room condition should have been identified through our inspection process before the room was assigned to you. Your comments regarding communication, proactive service, attention to detail, and room quality checks are extremely valuable to us. We will share your feedback with the relevant departments and management team so that these areas can be reviewed and appropriate measures taken to prevent similar shortcomings from occurring again. We are also truly sorry to learn that this experience has affected your confidence in continuing your ALL Accor membership. As a valued member, we understand that you expect a consistent level of care and recognition, and we regret that we did not deliver the experience you deserved on this occasion. Thank you once again for sharing your concerns so openly, while also recognizing the friendliness and willingness to assist of our team. We sincerely hope you will give us another opportunity to restore your confidence and provide the level of service and experience that you rightfully expect from SO/ Sofitel Hua Hin. Kind regards from SO SO/ Sofitel Hua Hin Management Team

Dear Khun Chanipa K., We very much appreciate your comments regarding your stay at the SO/ Sofitel Hua Hin. It is always a pleasure to receive positive feedback, and we are delighted to hear that you enjoyed the service, particularly at our breakfast restaurant and SO Spa. We are especially pleased that Khun Au and Khun Bow provided such a memorable Spa experience, and we will be sure to share your kind recognition with them. At the same time, we sincerely apologize that the overall condition and maintenance of your Two-Bedroom Pool Villa did not meet your expectations. We appreciate you highlighting the concerns regarding the swimming pool, room door, and the cleanliness and water clarity of the Wibit Pool. We understand how these details can affect the overall comfort and enjoyment of your stay. Your feedback is very important to us, and we will share these comments with our Engineering, Housekeeping, and Pool teams for immediate review and appropriate follow-up to ensure our facilities are maintained to the standards our guests expect. Thank you again for sharing your experience. We hope to have the opportunity to welcome you back and provide you with a more enjoyable and well-maintained stay in the future. Kind regards from SO SO/ Sofitel Hua Hin Management Team

Dear Khun Yeung T. K., We very much appreciate your comments regarding your stay at the SO/ Sofitel Hua Hin. It is always a pleasure to receive such wonderful feedback. We are delighted to hear that you felt truly welcomed and well looked after, and that you enjoyed the peaceful resort atmosphere, comfortable accommodation, and high standard of hospitality. Your kind words are a wonderful encouragement to our entire team. We also appreciate your feedback regarding the dinner experience and your suggestion to offer a wider variety of cuisines. We understand that having more diverse dining options would further enhance the overall experience, and we will certainly share your suggestion with our Food & Beverage team for their consideration. Thank you again for sharing your experience, and we hope your next visit will be just as relaxing and enjoyable as the previous one. Kind regards from SO SO/ Sofitel Hua Hin Management Team

Dear Khun Tipsuda S., Thank you for taking the time to share your feedback regarding your stay at SO/ Sofitel Hua Hin. We are pleased to know that you appreciated the room decoration. At the same time, we sincerely regret that some aspects of the room and pool did not meet your expectations, particularly when travelling with young children. We understand your concern regarding the room design and the presence of corners, as safety and comfort are especially important for families with young children. We also apologize that the pool cleanliness did not meet the standard you expected. Your feedback will be shared with our relevant teams for further review and improvement. Thank you again for bringing these concerns to our attention. We hope to have the opportunity to welcome you and your family back and provide a more comfortable and enjoyable experience. Kind regards from SO, SO/ Sofitel Hua Hin Management Team

Dear Khun Prudchadee B., Thank you very much for taking the time to share such a detailed review of your family stay at SO/ Sofitel Hua Hin. We are delighted to know that you and your family enjoyed our wide range of activities and facilities, especially the swimming pool, mini golf, pickleball, tennis, bicycles, and games. It is wonderful to hear that your children had such a great time and that you also enjoyed the food, comfortable room, and warm service from our team. At the same time, we sincerely apologize for the confusion regarding your birthday request and the incorrect reference to your daughter. We fully understand how this could have caused concern about whether your booking details had been handled correctly, especially for such a special occasion. We are also sorry that the arranged room upgrade was not provided upon arrival as expected. While we are pleased that this was resolved on the following day, we understand that this was disappointing, particularly on your birthday. Your feedback regarding communication and booking arrangements is very valuable, and we will share it with our Reservations team to help ensure greater accuracy and consistency in handling special requests and pre-arrival arrangements. Thank you again for your understanding and for highlighting the many positive aspects of your stay. We are truly pleased that, despite these issues, you and your family had an enjoyable holiday, and we very much look forward to welcoming you back for another wonderful family stay. Kind regards from SO, SO/ Sofitel Hua Hin Management Team

Dear Khun Wasupol T., We very much appreciate your comments regarding your stay at the SO/ Sofitel Hua Hin. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Kind regards from SO, SO/ Sofitel Hua Hin Management Team

Dear Khun Elizabeth A. (. M., Thank you very much for taking the time to share your detailed feedback following your stay at SO/ Sofitel Hua Hin. We are delighted to know that you and your family had a lovely stay and that your children enjoyed the wide range of activities available at the resort. It is also wonderful to hear that you found the room spacious and comfortable, enjoyed our excellent breakfast selection, and received warm service from our team. We are sorry, however, that the lack of chairs on your balcony meant you were unable to enjoy some quiet time after your children went to bed. We understand how valuable this space can be for parents and will share your feedback with the relevant team for consideration. We also appreciate your honest comments regarding beverage pricing and the visibility of additional paid activities and amenities for children. We understand your concern that these offerings may sometimes feel like pressure to spend, particularly for families, and your feedback will be shared with the relevant teams as we review how we communicate and present these options to our guests. Thank you again for your valuable feedback. We hope to have the pleasure of welcoming you and your family back to SO/ Sofitel Hua Hin and providing an even more enjoyable experience next time. Kind regards from SO, SO/ Sofitel Hua Hin Management Team