Dear Khun Veerapat K., Thank you very much for returning to SO/ Sofitel Hua Hin and for taking the time to share such a thoughtful and detailed review with us. It truly means a lot to know that your child wanted to come back and that your family was able to enjoy many happy moments together during your second stay. We are especially pleased to hear how much you appreciated Khun Neil, who went the extra mile to take care of your family, guide you around the resort, and help arrange a room that better suited your needs. We are delighted that his care helped your stay start on such a positive note. We will certainly share your kind words with Khun Neil, as we are sure this recognition will mean a great deal to him. We would also like to thank Khun P for kindly assisting in returning your child’s blanket. We are delighted that you enjoyed our breakfast, Thai dishes, boat noodle live station, cycling, swimming, and the activities at Kids Club, especially the soap-making activity. We also appreciate your helpful suggestions regarding the breakfast queue, children’s snack choices, Kids Club crowding, and the condition of the bicycles, which we will share with the relevant teams for further improvement. Regarding your dinner experience at White Oven, we are truly sorry that it did not live up to the experience you remembered from your previous visit. We understand that returning guests naturally hope to find the same quality and enjoyment they experienced before, so we are sorry that the taste, portion size, and overall value left you disappointed this time. We will share your feedback with our culinary team for careful review. We also sincerely apologize for the experience regarding the watermelon smoothie. We understand that although it was not part of the Platinum welcome drink menu, it had previously been accommodated upon request and had become a small but meaningful part of your family’s dining experience, especially for your child. We are glad that our team eventually arranged it for you, but we understand that the initial response made you feel turned down, particularly as a returning and loyal guest. We will share this feedback with the relevant teams, as we want every request to be handled with warmth and care, even when an item is not included in the standard benefit. We truly appreciate you sharing not only what you enjoyed, but also what mattered to your family and where we fell short. Your comments are valuable to us and will help us improve. Most of all, we are grateful to hear that your family would still consider returning to SO. We sincerely look forward to welcoming you back and creating another memorable family stay, with an experience that brings back the same feeling you enjoyed during your first visit. Kind regards from SO, SO/ Sofitel Hua Hin Management Team

Dear Khun Tracy W., Thank you so much for sharing such a wonderful review with us. It truly makes us happy to know that you loved every minute of your stay and found SO/ Sofitel Hua Hin to be such a special place to recharge and unwind. We are delighted that you enjoyed your stunning room, our beautiful gardens, and the peaceful setting away from the busy surroundings. It is also wonderful to hear that you had such an enjoyable dining experience and appreciated the variety and quality of our food. Your kind words about our team members mean a great deal to us. We are especially touched by your recognition of our Housekeeping team and your “10 stars out of 5” — we will certainly share this with them as a very special encouragement. We are equally pleased that our Reception team made you feel welcomed and took the time to show you around the resort. It is lovely to hear that SO Spa was a highlight of your stay and that ending the day at Beach Society with cocktails while watching the fishing boats added to your sense of relaxation. These are exactly the kind of simple, memorable moments we hope our guests take home with them. Thank you again for choosing to stay with us and for recognizing so many of the people and details that made your experience special. We sincerely hope to welcome you back to SO/ Sofitel Hua Hin for another wonderful escape and more time to recharge. Kind regards from SO, SO/ Sofitel Hua Hin Management Team

Dear Khun Juthatip V., Thank you for taking the time to share such an honest and detailed review with us. We are truly sorry that this stay did not meet your expectations, especially knowing that you and your family had such a positive impression of SO during your first visit. We understand how disappointing it must have been to return with high expectations and instead encounter recurring water leakage, insects, room maintenance and cleanliness concerns, an underwhelming breakfast, and the inconvenience of moving around the resort during the rain. We are also very sorry to hear about your experience with the Membership benefits and that what you understood at the time of purchase did not match your experience when redeeming them. We understand why this would leave you feeling disappointed, and we will share your feedback with the relevant team for review. Most importantly, we are deeply sorry to hear that your daughters, who once loved staying with us, now feel differently about returning. This is especially meaningful to us, and we truly regret that we have not been able to maintain the experience that first made SO special to your family. Thank you as well for recognizing the kindness and efforts of our team members. Your feedback, both positive and negative, is genuinely important to us, and we will take the concerns you raised seriously. We sincerely hope that your next visit will give us an opportunity to restore some of the confidence and happiness your family once had with SO. Kind regards from SO, SO/ Sofitel Hua Hin Management Team

Dear Khun Peemapat J., We very much appreciate your comments regarding your stay at the SO/ Sofitel Hua Hin. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Kind regards from SO, SO/ Sofitel Hua Hin Management Team

Dear Khun Alexey V., Thank you so much for taking the time to share such a heartfelt and beautifully detailed review of your nine-day stay with us. It truly means a great deal to know that your time at SO/ Sofitel Hua Hin became one of the finest moments of your journey. Nine days is a meaningful amount of time to spend with us, and we are especially touched that what you remember most is the warmth, attentiveness, and genuine care from our team members. Knowing that even the small requests were met with a welcoming spirit is a wonderful encouragement for all of us. We are also delighted that you enjoyed the peaceful setting of the resort, as well as your dining experiences at White Oven and the cocktails at Beach Society. It is wonderful to hear that you appreciated the distinctive room design, quality amenities, the convenience of our mobile app, and your experience at SO Spa. Your kind recognition of our Reservations team is particularly meaningful. Taking care of special requests before arrival is an important part of creating a seamless stay, and we are so pleased that their attention and efficiency helped set a positive tone from the very beginning. We will certainly share your thoughtful words with them and with all the team members who helped make your stay special. Thank you again for choosing to spend such a significant part of your journey with us, and for taking the time to recognize the many people and details that contributed to your experience. We sincerely hope SO/ Sofitel Hua Hin will remain a special place for you, and we look forward to welcoming you back whenever your travels bring you our way again. Kind regards from SO, SO/ Sofitel Hua Hin Management Team

Dear Khun Rosanna O., We very much appreciate your comments regarding your stay at the SO/ Sofitel Hua Hin. It is always a pleasure to receive positive feedback. I will share your comments with our team, especially Front Desk Team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Kind regards from SO, SO/ Sofitel Hua Hin Management Team

Dear Khun Ditte M. F., Thank you very much for sharing your wonderful experience at SO/ Sofitel Hua Hin. We are delighted to hear that you and your family enjoyed your stay and appreciated our family-friendly facilities and variety of activities for children. It is also wonderful to know that you enjoyed the spacious and comfortable room, as well as your relaxing spa treatment. Your kind feedback is a great encouragement to our team, and we are pleased that SO/ Sofitel Hua Hin helped create a memorable family getaway for you. Thank you once again for your kind review. We look forward to welcoming you and your family back for another enjoyable stay. Kind regards from SO, SO/ Sofitel Hua Hin Management Team

Dear Khun Suchaya P., Thank you very much for taking the time to share your wonderful experience at SO/ Sofitel Hua Hin. We are delighted to hear that you enjoyed the comfort of your room, our variety of complimentary activities, and the warm and friendly service from our team, from the lobby to our security colleagues. We are also pleased that you appreciated our beachfront location and diverse breakfast selection. It is wonderful to know that your stay was a memorable getaway and that you felt you received great value for your experience. Your kind comments will be shared with our entire team as encouragement to continue creating memorable stays for our guests. Thank you once again for your kind feedback. We look forward to welcoming you back to SO/ Sofitel Hua Hin for another enjoyable stay. Kind regards from SO, SO/ Sofitel Hua Hin Management Team

Dear Khun Vartitar J., Thank you very much for your wonderful and heartfelt comments regarding your stay at SO/ Sofitel Hua Hin. It is truly heartwarming to know that, after your first visit when your son was only two years old, SO/ Sofitel Hua Hin continues to be a special place for your family and that you once again enjoyed our facilities, signature pool, and the space we have created for families. We are especially delighted that the warmth, attentiveness, and genuine hospitality of our team made you feel so welcome and well cared for. Your kind recognition of our management team and the pride and care you experienced throughout the resort means a great deal to us. We will certainly share your wonderful feedback with the entire team as a meaningful encouragement. We also sincerely appreciate your constructive feedback regarding the essential oil fragrance in the dining area and the breakfast selection. Your comments are valuable and will be shared with the relevant teams for further consideration and improvement. Thank you once again for your continued support as an ALL member and for recognizing the efforts of our team. We are truly grateful for your kind words and look forward to welcoming you and your family back to SO/ Sofitel Hua Hin for many more memorable stays. Kind regards from SO, SO/ Sofitel Hua Hin Management Team

Dear Khun Annop S., Thank you very much for sharing your comments regarding your stay at SO/ Sofitel Hua Hin. We sincerely apologize that the cleanliness of your room did not meet your expectations and that the service you received did not reflect the professional standards. We understand how important both cleanliness and attentive service are to the overall guest experience. Your feedback is highly appreciated and will be shared with our Housekeeping and relevant teams for review and improvement. We are committed to continuously improving our standards and ensuring that our guests receive the quality of service they deserve. Thank you again for bringing these concerns to our attention. We hope to have the opportunity to welcome you back and provide you with a more comfortable and satisfying experience. Kind regards from SO, SO/ Sofitel Hua Hin Management Team

Dear Khun Dilokchai R., Thank you very much for taking the time to share such detailed feedback regarding your stay at SO/ Sofitel Hua Hin. We are truly sorry that your experience started on an unpleasant note, particularly with your pre-arrival interaction with our Reservations team and the challenges you faced upon arrival. We especially regret that the arrival experience did not provide the level of comfort and assistance you needed, given your wife’s mobility limitations. Your comments regarding the lobby setup, check-in process, and welcome experience are highly appreciated and will be shared with the relevant teams for further review. At the same time, we are very pleased to hear that Khun Apple and our on-site team were able to provide warm, attentive, and proactive assistance throughout your stay. We will certainly share your kind recognition with Khun Apple and the team, particularly those who took the time to check on your wife and offer assistance around the resort. We also sincerely apologize for the leaking bathroom sink and appreciate your understanding while our team promptly attended to the issue. Your feedback regarding the room condition and breakfast quality has also been noted and will be shared with the relevant departments for further improvement. It is wonderful to know that you enjoyed exploring the resort with our electric tricycle, and we hope that, should you choose to visit us again in the future, we will have the opportunity to provide a smoother and more enjoyable experience under better circumstances. Thank you once again for your honest and constructive feedback. Kind regards from SO, SO/ Sofitel Hua Hin Management Team

Dear Khun Emma D., Thank you very much for taking the time to share such a detailed and wonderful review of your relaxing retreat at SO/ Sofitel Hua Hin. We are delighted to hear that you enjoyed our beautiful resort, facilities, pool and beach, as well as exploring the area by bicycle and visiting the nearby bat cave. It is especially wonderful to know that our team, Guest Relations, Beach Society, and Housekeeping made you feel warmly welcomed and well cared for throughout your six-night stay. We are also pleased that you enjoyed your spacious pool-access room and appreciated our sustainability initiatives, including the use of glass water bottles. Thank you as well for your constructive feedback regarding the variety of dining options during a longer stay. We completely understand that after six days, having more variety can enhance the experience. We will share your comments with our Food & Beverage team for consideration, while we are pleased that you enjoyed the quality of the food and the relaxed atmosphere at Beach Society. It is wonderful to know that SO/ Sofitel Hua Hin provided the relaxing experience you were looking for. Thank you again for your kind recommendation, and we sincerely look forward to welcoming you back for another memorable retreat. Kind regards from SO, SO/ Sofitel Hua Hin Management Team

Dear Ms. Kylie J. W., Thank you very much for taking the time to share your feedback regarding your family holiday at SO/ Sofitel Hua Hin. We are delighted to hear that you had a fabulous stay and enjoyed our pools, mini golf, Kids Club, movie night, and the thoughtful little extras such as the bunnies, birthday cake, and marshmallows. We are especially pleased that these touches helped make your family holiday extra special. At the same time, please accept our sincerest apologies for the disappointing service you experienced at Beach Society. Having to ask multiple times to place your food order and for cutlery, as well as having one meal arrive after the rest of your party had finished eating, is certainly not the level of service we aim to provide. We fully understand your frustration and regret the inconvenience caused. Your feedback is very important to us, and we will share it with the Beach Society and Food & Beverage teams for further review and improvement, particularly regarding order follow-up and service attentiveness. Thank you again for your honest feedback. We truly hope to have the opportunity to welcome you and your family back and provide the seamless and enjoyable experience you deserve. Kind regards from SO, SO/ Sofitel Hua Hin Management Team

Dear Khun Tanyaporn L., We very much appreciate your comments regarding your stay at the SO/ Sofitel Hua Hin. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Kind regards from SO, SO/ Sofitel Hua Hin Management Team

Dear Mr. Timothy S., We very much appreciate your detailed comments regarding your stay at the SO/ Sofitel Hua Hin. It is always a pleasure to receive such positive feedback. We are delighted to hear that you enjoyed our secluded setting, friendly and helpful team, family-friendly facilities, and your overall experience with us. We are particularly grateful for your kind recognition of Khun Apple, Khun Lily, and our Kids Club team. We are also very glad that our team was able to respond quickly and assist your daughter-in-law when she was injured at the Kids area, including arranging transportation and support during her hospital treatment. We are pleased that our team could be there when your family needed assistance. At the same time, we sincerely appreciate your constructive feedback regarding the cabanas, Wi-Fi connection speed, pool experience, and the facilities in the room. We will share these comments with the relevant teams for further review and improvement. We also take note of your feedback regarding the decoration of the toilet near White Oven and the volume and style of the restaurant music, particularly in creating an atmosphere more suited to a relaxing beach resort. Thank you again for taking the time to share such comprehensive feedback. Your comments are invaluable in helping us continuously improve while maintaining the warm and attentive service that you appreciated. We look forward to welcoming you and your family back to SO/ Sofitel Hua Hin for another enjoyable getaway. Kind regards from SO, SO/ Sofitel Hua Hin Management Team

Dear Mr. Oliver B., Thank you very much for taking the time to share such a thoughtful and detailed review of your recent stay at SO/ Sofitel Hua Hin. It is truly special for us to know that you have stayed with us several times and that your recent visit was your first return since celebrating your wedding with us in 2022. We are delighted that you continue to enjoy the atmosphere of the resort, our newly renovated beach bar, variety of activities, pools, and dining experiences. Most importantly, we are deeply grateful for your kind recognition of our team. Knowing that our colleagues made you feel genuinely welcomed, cared for, and looked after means a great deal to us. Your appreciation will certainly be shared with the entire team as wonderful encouragement. At the same time, we sincerely appreciate your constructive feedback regarding the condition of the bathtub and bathroom fixtures, insects in the room and terrace, ants around some resort areas, and the condition of certain recreational facilities. We fully understand how these issues can affect the comfort and enjoyment of your stay, and we sincerely apologize for the inconvenience caused. Your detailed observations have been noted and will be shared with our Engineering, Housekeeping, and Operations teams for further inspection and appropriate improvement. We are especially grateful that you chose to share these comments constructively because you genuinely care about SO/ Sofitel Hua Hin and would like to see the resort continue to improve. Your continued support, particularly after such a meaningful stay with us in 2022, is something we truly value. Thank you once again for your loyalty, your kind words, and your honest feedback. We sincerely hope to welcome you and your partner back again, and we look forward to making your next stay even more enjoyable and memorable. Kind regards from SO, SO/ Sofitel Hua Hin Management Team

Dear Khun Narathip P., Thank you very much for your wonderful feedback and for choosing to stay with us again at SO/ Sofitel Hua Hin. We are delighted to know that you enjoyed your second stay and were pleased with our comfortable rooms, facilities, SO Spa, and high-quality breakfast. It is especially heartwarming to hear that SO/ Sofitel Hua Hin is your favorite hotel. Your kind words are a great encouragement to our entire team. We truly appreciate your continued support and look forward to welcoming you back for another memorable stay. Kind regards from SO, SO/ Sofitel Hua Hin Management Team

Dear Khun Nattavut S., Thank you very much for your wonderful feedback regarding your stay at SO/ Sofitel Hua Hin. We are delighted to hear that you enjoyed our great location, friendly team, delicious breakfast, and spacious room, and that you had an overall perfect stay with us. We also appreciate your feedback regarding the noise when empty glass bottles are collected. Please accept our apologies for any disturbance caused. We will share your comment with the relevant team to review and improve this process. Thank you again for sharing your experience. We look forward to welcoming you back for another enjoyable stay. Kind regards from SO, SO/ Sofitel Hua Hin Management Team

Dear Khun Karn K., Thank you for taking the time to tell us about your experience at SO/ Sofitel Hua Hin. I am truly sorry that your experience did not fully meet your expectations, and please allow me to express my sincerest apologies for the inconveniences you encountered during your stay. We are particularly sorry to learn about the issues you experienced in Room 734, including the noise coming from the shower room that disturbed your sleep at around 3 AM. We also sincerely apologize for the unpleasant smell from the rubber slippers provided in the room, which understandably created a disappointing first impression upon your arrival. Please rest assured that we have taken note of your comments and will share them with the relevant departments for immediate attention and appropriate improvement, in order to prevent similar occurrences in the future. At SO/, we strive to provide a superior service experience for every guest; therefore, your feedback is very important to us. Your comments will help us continuously improve both our facilities and services. At the same time, we are very pleased to know that you were satisfied with the service provided by Khun Boss from Front Desk team. We will certainly share your kind appreciation with them, as it will be a great encouragement to the team. We truly appreciate your sharing your concerns and valuable feedback with us. It is our sincere hope that you will give us another opportunity to welcome you back and provide you with the exceptional SO/ experience that you deserve. Kind regards from SO, SO/ Sofitel Hua Hin Management Team