SO/ Sofitel Hua Hin Hotel 5 stars

Nice decor, good location, food was average

We start the good impression with reception and restaurant staff who took very good care with colde beverage and let me sit in White oven during raining time. The room is well decoration (prettier than Alila I had ever stayed) and bathroom is quite big. I love overall decoration that I can take a photo in all points at the hotel! But unfortunately, the storm did come during our vacation, so I can't swim (even we stay at pool access room), can't stroll along the beach, can't take a photo about 2/3 days :( Only one thing, the location is quite far from town, local restaurant (Thai dishes at White oven are quite not spicy), other attraction points. We hardly see the hotel sign when driving at night.

As I love activities provided By So Sofitel HuaHin, so I’d booked 2 bedroom pool villa, 1 pool access room and 2 deluxe room for my big family. And this is not disappointed, my family loves it much. Staff is also provided a great service. However, there are some improvement areas needed on cleanliness and maintenance. Firstly, as I know, Accor brand set Hygiene as the most important thing, but I found cockroach in my 2-bedroom pool villa!!!, which is the most expensive room of the hotel!. This is the most disappointed for the 4-5 star hotel with Accor brand. I called the reception, but they said they can do thing now because it’s too late night. What they can do is they would send staff to clean the room on the next day morning. So I need to deal with cockroach myself on that night. On the next day, staff had called to offer me to change the room, but I dont want to pack and repack my stuff. So I had denied such impractical offer. I think hotel staff could do it better than just calling for this issue. At least hotel manager should come to say sorry himself face-to-face, not only just call the guest likes this. It seem like the hotel did not treat this as a serious issue!!!. In addition, the room and pool were not properly cleaned before I check-in, these could be because full occupancy. I needed to ask staff to do cleaning during my stay. Secondly, one of deluxe room I booked had some smell, so the staff upgraded to 2nd-floor pool access room. Unfortunately, the upgraded room is not properly maintenance. The light bulbs are not bright. Water leaked when it rained during the night!. My sister needed to move again on the second night!. Even the staff offered to upgrade them to the one-bed room pool villa and provided late checkout to compensate this. But I dont think this should be happened to any guests. As we come for rest. But we need to pack and unpack our stuff twice!!! How could we have a rest!. In addition, I would to recommend the hotel to change the old towels. As we had provided the very old towels In our rooms many times. This also made us disappointed for 4-5 star hotel under Accor brand. Besides these 2 big issues, we have enjoyed our stay at So Sofitel Huahin. Even i am not a platinum member, but I think as a hotel guest, I should receive what I pay!. Hope my feedback could make some improvements for your hotel under Accor brand.

Overall was amazing since arrival until departure. Staff attentiveness is great. I was mentioned to welcome me back which is really nice touch. Special shout out to Khun Nok (GM) . Khun Ex(Night shift) who taking care of my requested the whole night. Khun Jong+ or Tong+ (buggy,bell boy service) for help me out with all the belonging. Breakfast is extremely good. Variety choice of foods and juice. Really love the cheese station and ice cream tho.

Our family enjoy the stay and the pool activities