Dear Mrs. M. M. Krisha, Thank you very much for taking the time to share your wonderful feedback following your stay at SO/ Sofitel Hua Hin. We are delighted to hear that you enjoyed your experience with us. Your kind words mean a great deal to our team, and I will be pleased to share your compliments with the colleagues (K.Bua , K.Niel. K.Apple and teams) who contributed to making your stay a memorable one. At SO/ Sofitel Hua Hin, we are always inspired by our guests’ feedback, as it encourages us to continue creating beautiful moments and delivering heartfelt hospitality and it was a pleasure having you and your family here with us. Thank you once again for choosing to stay with us. We look forward to welcoming you back to SO/ Sofitel Hua Hin for another memorable experience.

Dear Khun Trina E., Thank you very much for sharing your feedback following your recent stay at SO/ Sofitel Hua Hin. We are delighted that you chose our resort for your get-together and that you continue to enjoy staying at Sofitel properties around the world as a valued ALL Gold member. At the same time, we appreciate your honest feedback regarding the lunch experience. Your comments are important to us, and we will share them with our Food & Beverage team for further review and improvement. Thank you once again for your continued trust and support. We look forward to welcoming you back to SO/ Sofitel Hua Hin and providing an even more enjoyable dining experience on your next visit. Kind regards from SO, SO/ Sofitel Hua Hin Management Team

Dear Khun Sasithorn J., Thank you very much for taking the time to share your feedback following your stay at SO/ Sofitel Hua Hin. We are pleased to hear that you enjoyed our breakfast selection and received excellent service from our team throughout your stay. However, we sincerely apologize for the inconvenience caused by the faulty bathtub stopper in room 834. We understand how disappointing it must have been to find the bathtub unusable throughout your stay, especially after you had already informed our team of the issue. We would like to inform you that the bathtub stopper has now been repaired. We will also reinforce the importance of thorough room inspections with our inspection team to ensure that all facilities are properly checked and in good working condition for our future guests. Your feedback will also be shared with our Engineering and Neat & Tidy teams to help prevent similar issues from happening again. Thank you once again for bringing this matter to our attention. Your feedback helps us identify areas for improvement, and we sincerely hope to have another opportunity to welcome you back and provide you with a more comfortable and seamless experience. Kind regards from SO, SO/ Sofitel Hua Hin Management Team

Dear Mr. Tom M. M., Thank you very much for taking the time to share your wonderful feedback following your stay at SO/ Sofitel Hua Hin. We are delighted to hear that you enjoyed your experience with us. Your kind words, particularly your comment that our hotel is the best resort hotel you have ever stayed at, mean a great deal to our team. I will be pleased to share your compliments with the colleagues who contributed to making your stay a memorable one. At SO/ Sofitel Hua Hin, we are always inspired by our guests’ feedback, as it encourages us to continue creating beautiful moments and delivering heartfelt hospitality. Thank you once again for choosing to stay with us. We look forward to welcoming you back to SO/ Sofitel Hua Hin for another memorable experience. Kind regards from SO, SO/ Sofitel Hua Hin Management Team

Dear Khun Bhavat S., Thank you very much for taking the time to share your wonderful feedback following your stay at SO/ Sofitel Hua Hin. We are delighted to hear that you enjoyed our great location, the peaceful beach, and, most importantly, the exceptional service provided by our team. Your kind words mean a great deal to us and encourage us to continue delivering heartfelt hospitality and memorable experiences to all our guests. We are especially pleased to know that Khun Aoffy made a positive contribution to your satisfaction. We will be delighted to share your kind recognition with her, as such appreciation is a wonderful motivation for our team to continue providing warm, attentive, and personalized service. At SO/ Sofitel Hua Hin, we are always inspired by our guests’ feedback, which encourages us to continually improve and create beautiful moments throughout every stay. Thank you once again for choosing to stay with us and for recognizing the efforts of our team. We look forward to welcoming you back to SO/ Sofitel Hua Hin for another relaxing and memorable experience. Kind regards from SO, SO/ Sofitel Hua Hin Management Team

Dear Khun Jeremy M., Thank you very much for taking the time to share such a detailed and thoughtful review following your stay at SO/ Sofitel Hua Hin. We are truly delighted to hear that you had such a wonderful experience with us. It means a great deal to know that the warmth and friendliness of our teams, from the restaurants and bars to Housekeeping, Engineering, Pool and Lifeguard teams, made you feel genuinely welcomed throughout your stay. We are also pleased that you appreciated the daily check-ins from our Guest Relations team. We will be very happy to share your kind words with everyone as a wonderful encouragement for the team. It is lovely to hear that you enjoyed the peaceful surroundings, your room and private pool, and the sense of privacy and comfort they provided. Thank you as well for your thoughtful suggestion regarding the screening around the private pool. We understand the importance of privacy and will share your feedback with the relevant team for consideration. We also appreciate you bringing the television and remote control issue to our attention. We sincerely apologies for the inconvenience and will share your comments with our Engineering team so that the equipment can be checked and any underlying issue addressed for our future guests. We are especially happy to hear that our food was one of the highlights of your stay. Whether enjoying room service, à la carte dining or our buffet, it is wonderful to know that you found both our Thai and Western dishes to be consistently enjoyable. We are equally delighted that you had excellent experiences at our Spa and felt that the service and treatments reflected the five-star experience you expected. Thank you once again for your kind words and valuable feedback. Knowing that you felt well looked after from beginning to end and would be happy to return means a great deal to all of us. We very much look forward to welcoming you back to SO/ Sofitel Hua Hin for another memorable stay. Kind regards from SO, SO/ Sofitel Hua Hin Management Team

Dear Khun Filipe G. F. S., Thank you very much for taking the time to share your thoughtful feedback following your stay at SO/ Sofitel Hua Hin. We are delighted to hear that you enjoyed the new look and feel of the hotel, particularly the rooms and the combination of concrete and different textures throughout the spaces. It is wonderful to know that these details added a unique dimension to your experience. We also appreciate your honest feedback regarding the beach and the large stones in the water. We understand that this can make walking in the water less comfortable, and we will share your comments with the relevant team as we continue to improve the overall guest experience. At the same time, please accept our sincere apologies for the breakfast experience not meeting your expectations. We will share your comments with our chef and use your feedback to further improve our breakfast experience for you and our future guests. Thank you once again for your valuable feedback. We look forward to welcoming you back to SO/ Sofitel Hua Hin and hope to provide you with an even more enjoyable experience next time. Kind regards from SO, SO/ Sofitel Hua Hin Management Team

Dear Khun Benjama A., Thank you very much for taking the time to share your wonderful feedback following your stay at SO/ Sofitel Hua Hin. We are delighted to hear that your kids enjoyed the outdoor activities and that you found your room nice and cozy. Your kind words mean a great deal to our team, especially the Reception Team. I will be pleased to share your compliments with the team members who contributed to making your stay a memorable one. At the same time, please accept my sincere apologies for the gecko found in your room. I completely understand how this unexpected encounter may have made you feel frightened and affected your ability to rest comfortably. I will coordinate with our Housekeeping Team to investigate how this happened and check for any possible gaps or points of entry, including ensuring that the room door was properly closed, to help prevent a similar incident from happening again. Thank you once again for choosing to stay with us. We look forward to welcoming you and your family back to SO/ Sofitel Hua Hin for another memorable experience. Kind regards from SO, SO/ Sofitel Hua Hin Management Team

Dear Khun Virasinee J., We very much appreciate you taking the time to share your comments regarding your stay at SO/ Sofitel Hua Hin. It is always a pleasure to receive positive feedback, and I will be sure to share your kind words with our team. I am certain that your feedback will serve as great encouragement to all our team members as we continue to strive for the highest quality of service. Thank you once again for sharing your experience with us. We sincerely hope to have the opportunity to welcome you back and provide you with an even more enjoyable and memorable stay next time. Kind regards from SO, SO/ Sofitel Hua Hin Management Team

Dear Khun Akrakorn A., Thank you very much for taking the time to share your experience with us, and especially for returning to SO/ Sofitel Hua Hin. It truly means a lot to know that you and your family continue to enjoy your time with us and that SO remains a place your children love. We are pleased that the extra-bed request was quickly corrected upon your arrival, and we appreciate your understanding. We are also sorry, however, about the air-conditioning issue in the fitness room. We understand how uncomfortable it must have been to exercise with insufficient airflow, and we regret that the issue could not be resolved while you were using the facility. We will share your feedback with our Engineering team for further inspection and follow-up. Thank you again for your continued trust and for choosing to return to us. We sincerely look forward to welcoming you and your family back for your next stay and hope to make it another enjoyable experience for everyone. Kind regards from SO, SO/ Sofitel Hua Hin Management Team

Dear Khun Jiraporn K., We very much appreciate you taking the time to share your comments regarding your stay at SO/ Sofitel Hua Hin. It is always a pleasure to receive positive feedback, and I will be sure to share your kind words with our team. I am certain that your feedback will serve as great encouragement to all our team members as we continue to strive for the highest quality of service. Thank you once again for sharing your experience with us. We sincerely hope to have the opportunity to welcome you back and provide you with an even more enjoyable and memorable stay next time. Kind regards from SO, SO/ Sofitel Hua Hin Management Team

Dear Khun Duangtawan R., Please accept our sincere apologies for the delayed response to your review. Thank you for taking the time to share your experience with us. We are truly sorry for the inconvenience and, most importantly, the concern you experienced regarding the discoloured bathtub water and the digital door lock. We fully understand that being unable to secure your room properly is a serious matter, and we deeply regret that this affected your sense of safety and comfort during your stay. As shared with you directly, we have already followed up with our Engineering Team regarding both matters. The water system has been thoroughly checked, and the affected door lock system has been replaced. We have also carried out inspections of the door locks in our guest rooms to ensure they are functioning properly and securely. We sincerely appreciate your patience and understanding while we addressed these concerns. We also regret that our follow-up regarding your experience was delayed, and we are sorry that you had to wait for our response. We truly hope that the special offer shared with you for your next stay will give us the opportunity to welcome you and your family back and restore your confidence in SO/ Sofitel Hua Hin. Your feedback has been taken seriously, and we are grateful for the opportunity to learn and improve. Once again, please accept our sincere apologies, and thank you for giving us the opportunity to address your concerns. Kind regards from SO, SO/ Sofitel Hua Hin Management Team