SO/ Sofitel Hua Hin 5 stars

Customer review rating (ALL Rating) 4.5/5 1,997 reviews

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SO/ Sofitel Hua Hin - Image 1
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115 Moo 7 Tambol Bangkao, Phetchaburi, 76120 HUA HIN, Thailand

Description

Hotel extras

  • Located seaside with direct access to a private beach

  • 108 Themed rooms and pool villas created around the Evolution of Life

  • Activities for all ages: Wibit Adventure Float, 18 hole minigolf, Tennis court and Kids Club.

  • Versatile indoor & outdoor venues, ideal for stylish Meetings & Weddings for up to 600 guests.

  • 4 Outdoor swimming pools including a wet bubble pool

Our accommodation(s)

Hotel location

SO/ Sofitel Hua Hin

115 Moo 7 Tambol Bangkao, Phetchaburi
76120 HUA HIN
Thailand

GPS:12.835595, 99.997316

Telephone
Fax +66 32 473 190

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Pets welcome
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.5/5  1,997 reviews

Customer review rating 3.5/5

Anna D. B. Families - Confirmed reviews ALL

It was good, but not the same anymore. We first came on Oct 2023 and management has clearly changed since then. Sure, there is normal wear and tear in the property, but upkeep has been ok. F&B is still great. We clearly remember two staff members (a man and a woman, probably supervisors) who took excellent care of guests themselves, the rest of the crew were nice and kind too, but didn’t yet quite have the same initiative as the two. Food was still great, particularly the breakfast buffet and the beach bar. Kids tent staff were excellent. Ice and Jeena really engaged with the kids and kept the place clean, safe, and fun Pool and activities staff were just…there. Not like before where you really appreciated their presence and ready assistance. Moving the pool towels in-room makes very little sense. Lugging around towels down the stairs with kids in a hotel with no elevators is not only inconvenient but really unsafe. Housekeeping really needs more looking after. There was a standing rollaway bed outside the landing on our floor for at least two days. Random, unsightly, and a safety issue. Rooms were clean enough, but basic things were lacking or not replenished unless requests were made multiple times. There was no coffee machine in our room until we asked. The rationed capsules of two a day were kind of laughable. Mini bar snacks were not replenished unless asked. These little things give off cheap and stingy, and not like the usual Accor experience we’ve had in this resort and other Accor family resorts we’ve been to on past holidays. Tech-wise, smart tv is appreciated, but streaming could be made simpler. Merely having the netflix, amazon, youtube, disney apps etc. would suffice, as most people would be able to log on with their account anyway. Pairing is simple enough, but doesn’t work on all devices, and when it does, gets randomly disconnected from time to time. The new hotel app has not proved to be useful, as messages sent were unanswered and requests made were unheeded anyway. Again, these are little things. They didn’t completely ruin our holidays and we have no regrets staying at SO, we had a great time and will have great memories anyway. But as hoteliers would know, these little things really do matter.

Dear Khun Anna D. B., Thank you very much for returning to SO/ Sofitel Hua Hin and for taking the time to share such detailed and constructive feedback. We are pleased to know that you still enjoyed our F&B offerings, especially the breakfast buffet and beach bar, and that Ice and Jeena from our Kids Tent team made a positive impact on your children’s experience. Your kind recognition will certainly be shared with them. At the same time, we sincerely regret that some aspects of your recent stay did not feel consistent with your previous visit. Your comments regarding housekeeping, pool towel arrangements, in-room amenities, team attentiveness, and our technology experience have been carefully noted and shared with the respective departments for review and improvement. We understand that it is often the small details that truly shape the overall experience. We truly appreciate your honest feedback and your continued trust in us. It would be our pleasure to welcome you back again and provide a stay that fully reflects the standards you expect from us and the Accor family. Sincerely, Kusuma Rodchan Resort Guru

Customer review rating 5.0/5

Thamrongsak V. Couples - Confirmed reviews ALL

All Hotel staff have very good service mind, Especialy K.Aob.

Dear Khun Thamrongsak V., Thank you very much for your kind review and for choosing to stay at SO/ Sofitel Hua Hin. We are truly delighted to hear that you were impressed with our team’s service mind. Your generous words mean a great deal to all of us. On a personal note, I would like to sincerely thank you for your special mention of me. It was my absolute pleasure to take care of you, and I am very grateful for your recognition. Your encouragement inspires us to continue delivering heartfelt and attentive service to every guest. We look forward to welcoming you back again in the near future. Sincerely, Kusuma Rodchan Resort Guru

Customer review rating 2.0/5

Chuenkamol S. Families - Confirmed reviews ALL

The check in was smooth. We got the 3rd floor which is not ideal due to us. We have 77 years old women but the hotel only has stairs. The room is huge and pretty nice, the bathroom is huge, it has a bathtub, a huge overhead shower on the ceiling which there is no way to shower, also the bathtub-shower does not work properly. A unique design but not practical, the toilet is beside the overhead shower so no one can't use when there is someone showering. Breakfast is good and lots of choices. During the stay, I just realized that hotel is a pet friendly, I wasn't sure if the pets are allowed to stay in the room too. Just FYI for other guests. The worst part was the restaurant by the sea. (not sure the name of restaurant) We went with an elderly woman, and the restaurant was crowded, although there were many empty tables. We waited for a table to be cleared so we could sit down, but the staff were completely inattentive and didn't clear the table for us. We waited for a long time, so we called the front desk to check with another restaurant to see if we could get a seat there. When we were about to leave, the staff finally told us to sit down, even though we had been waiting for a very long time. This is the hotel with the worst restaurant service we've ever experienced. First time and Last time at the same time for this hotel. So sorry for the ACCOR.

Dear Khun Chuenkamol S., Thank you for taking the time to share your feedback regarding your stay at SO/ Sofitel Hua Hin. We are glad that your check-in was smooth and that you found the room and breakfast satisfactory. At the same time, we sincerely apologize for the challenges you experienced, particularly regarding the accessibility of the third-floor room, the practicality of the bathroom design, and any confusion about our pet-friendly policy. Your comments are very important, and we will review them carefully to better inform future guests and improve their experience. We are especially sorry to hear about your experience at our seaside restaurant. The service you described does not reflect the standards we strive to uphold, and we sincerely apologize for the inconvenience and frustration this caused. Your feedback has been shared with the restaurant team to ensure improvements are made in attentiveness and table management. We truly regret that these issues impacted your stay and hope that, despite this, you were able to enjoy some aspects of your visit. Your feedback is invaluable in helping us enhance the experience for all our guests. Sincerely, Kusuma Rodchan Resort Guru

Customer review rating 2.5/5

Fie M. M. Families - Confirmed reviews ALL

Positive: Friendly, welcoming staff, especially at the front office. Really excellent breakfast and delicious dinner at White Oven (even though it was expensive). Negative: There aren’t many sun loungers. By the largest pool there are none at all (only rooms with direct pool access border this area). At the second pool there are only 5 cabanas and 4 sun loungers (with limited shade options), and the last pool is adults-only. So not really a lot of options to be on a sun lounger while your kids are in the pool. The pools are also very cold. The rooms are extremely noisy—you can hear everything from outside, especially from the corridor. The hotel is very isolated, and it was difficult to get a Bolt since we were a larger group of 7 people. Cha-am is a locally oriented Thai town and not very geared toward foreigners.

Dear Khun Fie M. M., Thank you for taking the time to share your experience at SO/ Sofitel Hua Hin. We are truly sorry that your stay did not meet your expectations and that aspects such as the limited sun loungers, pool temperatures, room noise, and transport challenges caused disappointment. Please accept our sincere apologies for any inconvenience this may have caused. Your feedback is very important to us, and we have shared your comments with the relevant teams to ensure we address these issues and improve the guest experience. At the same time, we are grateful for your kind words regarding our staff and dining, and we hope to have the opportunity to welcome you back and provide a stay that fully reflects the high standards we aim to deliver. Sincerely, Kusuma Rodchan Resort Guru

Customer review rating 4.5/5

Thanyapas S. Couples - Confirmed reviews ALL

Well located. Friendly staff most of area especially front and porter. Thank you HSKP team for arranging my request. Memorable stay.

Dear Khun Thanyapas S., We very much appreciate your comments regarding your stay at the SO/ Sofitel Hua Hin. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Kusuma Rodchan Resort Guru

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