SO/ Sofitel Hua Hin 5 stars

Customer review rating (ALL Rating) 4.5/5 1,950 reviews

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SO/ Sofitel Hua Hin - Image 1
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115 Moo 7 Tambol Bangkao, Phetchaburi, 76120 HUA HIN, Thailand

Description

Hotel extras

  • Located seaside with direct access to a private beach

  • 108 Themed rooms and pool villas created around the Evolution of Life

  • Activities for all ages: Wibit Adventure Float, 18 hole minigolf, Tennis court and Kids Club.

  • Versatile indoor & outdoor venues, ideal for stylish Meetings & Weddings for up to 600 guests.

  • 4 Outdoor swimming pools including a wet bubble pool

Our accommodation(s)

Hotel location

SO/ Sofitel Hua Hin

115 Moo 7 Tambol Bangkao, Phetchaburi
76120 HUA HIN
Thailand

GPS:12.835595, 99.997316

Telephone
Fax +66 32 473 190

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Pets welcome
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.5/5  1,950 reviews

Customer review rating 5.0/5

Huangguang D. Families - Confirmed reviews ALL

Everything is perfect here for a family stay. Many activities there and we really enjoyed our stay. All the staff are kind and helpful with very good service. Breakfast is good and unique with authentic Thai cuisine.

Dear Khun Huangguang D., We very much appreciate your comments regarding your stay at the SO/ Sofitel Hua Hin. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Kusuma Rodchan Resort Guru

Customer review rating 4.5/5

Ho Y. C. Families - Confirmed reviews ALL

Check in was delayed by hour but was given appropriate rewards to make up for (late checkout and waiver of pet surcharge). Guest manage was seemless, rooms were clean and well kept. View, surroundings and facilities were among the best I have ever experienced from any hotels in Huahin but breakfast was 7/10.

Dear Khun Ho Y. C., We very much appreciate your comments regarding your stay at the SO/ Sofitel Hua Hin. It is always a pleasure to receive positive feedback. I will share your comments with our team, especially to Khun Cartoon. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. At the same time, please accept our sincere apologies for the delayed check-in experience. We truly regret any inconvenience this may have caused and are actively working to improve our processes to ensure a smoother and more efficient arrival experience for our guests. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Kusuma Rodchan Resort Guru

Customer review rating 3.5/5

Natalia M. Couples - Confirmed reviews ALL

Nice place with friendly staff. Very responsive reception and great Spa facilities. Not great sleep in the rooms that have pool access. It’s a children’s pool and was full of noise since 08 am. Felt very unrested after this weekend….

Dear Khun Natalia M., We very much appreciate your comments regarding your stay at the SO/ Sofitel Hua Hin. It is always a pleasure to receive positive feedback. We are delighted to hear that you enjoyed our spa facilities, found our team friendly, especially to Khun Noy, and appreciated the responsiveness of our reception staff. I will gladly share your kind comments with our team, as it will certainly encourage us to continue delivering high-quality service. At the same time, please accept our sincere apologies for the inconvenience you experienced during your stay. We regret that the noise from the children’s pool affected your rest, particularly in the pool access room. We understand how important a peaceful and relaxing environment is, and we are sorry that this aspect fell short of your expectations, leaving you feeling unrested. Your feedback is truly valuable, and we will take it into consideration as we work on improving the guest experience, especially in balancing family-friendly areas with the need for relaxation. Thank you again for sharing your experience, and we hope to have the opportunity to welcome you back for a more restful and enjoyable stay. Sincerely, Kusuma Rodchan Resort Guru

Customer review rating 4.0/5

Kanya P. Families - Confirmed reviews ALL

The hotel is the one my child always likes to stop by after we return from Hua Hin—this time was the same. My child enjoys riding a bike and playing in the water. However, it seems that the quality of the service has significantly declined in some areas. This time, it started with a booking mistake regarding our room type. There was also a delay in getting our food, although I understand it was during a holiday season when there were more customers than usual

Dear Khun Kanya P., We very much appreciate your comments regarding your stay at the SO/ Sofitel Hua Hin. It is always a pleasure to receive positive feedback. I will share your kind comments with our team, especially knowing that your child enjoys visiting us, riding a bike, and playing in the water. We are delighted to be part of your family’s experience each time you return to Hua Hin. At the same time, please accept our sincere apologies for the shortcomings you encountered during this visit. We truly regret the booking error regarding your room type, as well as the delay in food service. While we understand that the holiday season brings a higher volume of guests, this should not have affected the quality and consistency of your experience. Please also accept our apologies if you felt that our service standards have declined, as this is certainly not the impression we wish to leave. Your feedback is extremely valuable, and we are taking it seriously as we work to improve our processes and service delivery to ensure a more seamless and enjoyable stay for all our guests. Thank you again for sharing your experience, and we hope to have the opportunity to welcome you and your family back for a much-improved stay. Sincerely, Kusuma Rodchan Resort Guru

Customer review rating 1.0/5

Nima H. Friends - Confirmed reviews ALL

An unpleasant experience. Apparently a big event was organized at the hotel on that day and the staff was overwhelmed. We checked in around 14h30 , the outside of the villa was dirty and not cleaned. I tried to call the lobby but no one was answering.. I finally went to the lobby to inform the manager or deputy manager. Ag night after dinner we wanted to seat near the beach to enjoy the sea and the weather but.. a bulldozer was doing big work on the beach of the hotel. On the morning we wanted to go for a swim before breakfast and the bulldozer was still there.. when I asked the staff at the breakfast they answered the bulldozer is not from the hotel and they can't do anything.. how the hotel can operate when it small beach is not accessible for so long?

Dear Khun Nima H., Thank you for taking the time to tell us about your experience at the SO/ Sofitel Hua Hin. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At SO/, we strive to provide a superior service experience for every guest; therefore, your feedback is very important to us. We regret to learn about the inconvenience you experienced during your stay, particularly regarding the overall condition upon arrival, the difficulty in reaching our team, and the disturbances that affected your ability to fully enjoy the beachfront and surrounding atmosphere. Please rest assured that we are taking the appropriate measures to address these concerns and to prevent future occurrence. We are also reviewing our operational processes to ensure better coordination and communication, especially during busy periods. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Kusuma Rodchan Resort Guru

Other web-users rate our hotel

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  • 896 reviews 8.1/10 Amenities
  • 530 reviews 8.8/10 Vibe
  • 417 reviews 5.8/10 Cleanliness
  • 397 reviews 9.1/10 Breakfast

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