SO/ Sofitel Hua Hin Hotel 5 stars

Staffs are very friendly, polite and helpful. The hotel is beautiful and environmentally friendly. The rooms are excellent and unique. Absolutely coming back every year!

At pool, i got a small accident inside the pool. There was a person who took care of me to clean my wounds and put on the bandages for me to continue swimming. Of course, bandages got wet and ripped out. So i asked 2 more to change. Day after, i went to change at the pool, the staff (a filipino at kid’s club) said i took all bandages that they have, they got no more. I feel hotel should have more bandages as people always have small accidents there, especially at pool. It costs not much. Finally i got them at receptionist at the entrance. Its a small matter but the word caused a lot on feeling. Btw, all staffs from reception are nice :)

Cleanliness is very poor, the room is not ready to welcome new customers, toilet is still not clean, the bin is full, the bed is smelly, the soap gel bottle is empty. But spa is so good, hotel is suitable for kids and family

Fun and excited

Overall is good. Room is clean. Amenities are all as I need. Activities are ready as normal but seem like Wibit got some missing part as adult is unable to get on. Breakfast is good as usual. My dinner at White Oven is not as good as expected but not bad. Some negative comment is that I came here for the third time and wonder if hotel stop offering Welcome drink as I haven’t got the drink on my first and this time. My room as some problem with remote control on TV but my husband spend some time fixing by his own as it was late at night.

Love staying there. Location is good and private. Enjoy all activities at the hotel. Only negative feedback I would give is too many children and I could hear them screaming clearly next door.

we enjoy spend time there. Also, we like facilities that provided by hotel such as sport and kid club.

Overall, it’s a good stay w/ excellent services and a couple of opportunities to improve. 1. Make sure staff wears mask at all time. There were a few times that I found gardeners, hotel cleaners and restaurant chiefs not wearing masks. It might sound reasonable for chief not to wearing mask when tasting food but I found one didn’t wear mask for long time in the kitchen. 2. Note in the menus when certain foods are not included in membership benefits. With the membership I had I should get 50% discount on foods but I was informed only when billing that the stake I ordered would get only 10% discount because it was a special menu.

we looking for the nice place and warm welcome in HUAHIN/chaam, finally we found SO/Sofitel is suitable for us, then we booked, and made an online check- in since a day before my stay. surprising when we arrived this place, we have to waiting for 1.50 hrs. for room cleansing. OMG.however manager offer compromise package to handle angry customer as well.

We would like to thank all of the staff members who took extremely good care of us during our stay at Sofitel. Special thanks to Khun Ice (Front Receptionist), Khun Arm (Baker/Chef), Khun Ton (Head manager of the restaurant) and Mr. Shubam Chandra, the hotel manager.

Amazing place to relax with your kids and family. The pool was the best and kids were occupied all with day with various activities. I will definetly be back for a longer stay. Cheers to the awesome team at So Sofitel. You guys made all the difference.

It’s all excellent ( facilities, swimming pool, food). Service mind of staff were very good. Room is big and very comfortable. This hotel is very friendly with family. Breakfast is also good. I’ll be come back again.

This property is the best for family trip in this area. Nice staff, great location. It is good for all age. Can be there all day without to go out. It has several activities, for example, three pools, spa, kids club.

After a wonderful stay with my husband a few weeks ago, I returned recently for a 2-night, 2 rooms stay with my mother and 3 friends on Feb 19-21. We continue to like the modern, spacious rooms and were very please with one of your rooms upgraded to an even spacier "family room" overlooking the pool: great, modern rooms. We also appreciated the drink vouchers. However, we were trully disappointed this time by the overall poor service experience, with a 07:30 forced wake-up on a Sunday morning through the hotel service topping the list - due to higher occupancy, hotel has switched back to regular buffet breakfast - but when arriving at 09:45 the buffet was empty, and not replenished at all - we agreed explicitly at check-in with reception on our room cleaning times (in the afternoon) - but those were not at all respected. Coming back from breakfast we find cleaning in our room, and were forced to wait outside until they finished - worst, on Sunday morning at 07:30 the staff is waking us up to deliver plates and cutlery - which we never had asked for, and it must have been clear was not for us !?! Admittedly the hotel was quite fully booked - but especially given the hotel knows this, and in these times there can be fore sure no shortage of qualified staff we felt seriously let down by the service experience this time - disappointed.

Hotel for families looking for activities or for couples who have to relax in the pool villa.The staff here are friendly and good service. When My family stay,kids tent is not available, but My family can be used for outdoor activities such as mini golf or cycling. This hotel our children loved it.