SO/ Sofitel Hua Hin 5 stars

Customer review rating (ALL Rating) 4.5/5 1,953 reviews

SO/ Sofitel Hua Hin - Image 1
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115 Moo 7 Tambol Bangkao, Phetchaburi, 76120 HUA HIN, Thailand

Description

Hotel extras

  • Located seaside with direct access to a private beach

  • 108 Themed rooms and pool villas created around the Evolution of Life

  • Activities for all ages: Wibit Adventure Float, 18 hole minigolf, Tennis court and Kids Club.

  • Versatile indoor & outdoor venues, ideal for stylish Meetings & Weddings for up to 600 guests.

  • 4 Outdoor swimming pools including a wet bubble pool

Our accommodation(s)

Hotel location

SO/ Sofitel Hua Hin

115 Moo 7 Tambol Bangkao, Phetchaburi
76120 HUA HIN
Thailand

GPS:12.835595, 99.997316

Telephone
Fax +66 32 473 190

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Pets welcome
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.5/5  1,953 reviews

Customer review rating 3.5/5

Pimpimol S. Families - Confirmed reviews ALL

Nice location and many activities available, but the team's service is quite bad, with a very slow response to my request to follow up on our luggage. We were waiting for our stuff to be sent to our room for almost 2 hours, and we needed to go to the reception once again to follow up on our bags. We then found that the bags were still in the same place, even though the staff told us more than 4 times that they were checking and the bags would be delivered soon.

Dear Khun Pimpimol S., Thank you for taking the time to tell us about your experience at the SO/ Sofitel Hua Hin. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. We sincerely regret to learn about the inconvenience you experienced regarding the delay in delivering your luggage to your room. I understand how frustrating it must have been to wait nearly two hours and to repeatedly follow up with our team, only to find that your luggage had not yet been delivered despite several assurances from our staff. Please accept our apologies for the poor service and slow response you encountered during your stay. At SO/, we strive to provide a superior service experience for every guest; therefore, your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address this issue with our team to prevent future occurrences and improve our service efficiency and communication. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Kusuma Rodchan Resort Guru

Customer review rating 3.5/5

Rinrada K. Couples - Confirmed reviews ALL

- one of my favorite hotel, comfortable room, nice and friendly service - love the venue, big and spacious space to run / cycle + dog friendly - this stay is a little disappointed when compared to other times mainly from 1. no dog amenities in room when notice in advanced and paid for dog fee upon check in 2. waited over 30 mins for staff to collect bag during check out

Dear Khun Rinrada K., We very much appreciate your comments regarding your stay at SO/ Sofitel Hua Hin. It is always a pleasure to receive such thoughtful feedback. We are delighted to hear that you found your stay comfortable and enjoyed our lovely venue, spacious environment, and wide range of activities. We are especially pleased to know that our resort is well suited for families with children and groups of families travelling together, as well as being a pet-friendly destination where guests can enjoy open spaces for walking, running, and cycling. At the same time, we sincerely thank you for sharing your constructive feedback regarding your recent experience compared to previous stays. We regret to learn that certain aspects did not meet your expectations this time, particularly the absence of in-room pet amenities despite prior notice. We also apologize for the delay in luggage collection during check-out. This is not the level of service we aim to provide, and your comments have been shared with the relevant teams for immediate review and improvement. We will ensure your feedback is communicated to all team members, and we are confident it will serve as an important reminder and encouragement for continuous improvement in our service standards. Thank you once again for sharing your experience. We truly hope to have the opportunity to welcome you and your beloved pet back for a more seamless and enjoyable stay in the future. Sincerely, Kusuma Rodchan Resort Guru

Customer review rating 5.0/5

James P. C. Families - Confirmed reviews ALL

So Hua Hin is well out of Bangkok. So it takes some dedication to make the journey but it proved to be incredibly worth it. All staff and their level of service was second to none. Some of the most consistent across the board we have experienced all over the world. Special mention to the best Guest Experience Manager we have encountered - Kusuma. Thank you for looking after us in every way.

Dear Khun James P. C., We very much appreciate your comments regarding your stay at the SO/ Sofitel Hua Hin. It is always a pleasure to receive such wonderful and thoughtful feedback. We are truly delighted to hear that you found the journey from Bangkok worthwhile and that your overall experience exceeded expectations. We sincerely appreciate your recognition of our team’s dedication and are truly grateful for your kind remarks about the consistency and high standard of service you experienced throughout your stay, which we are delighted to know stood out among your global travels. We would also like to sincerely thank you for your loyalty as Limitless member, and truly appreciate you choosing to stay with us. I will personally share your wonderful feedback with the entire team. I am sure it will serve as a great encouragement as we continue striving to deliver exceptional experiences to all our guests. Thank you once again for your trust and support. We look forward to welcoming you back to SO/ Sofitel Hua Hin in the near future. Sincerely, Kusuma Rodchan Resort Guru

Customer review rating 4.0/5

Pornpisa P. Families - Confirmed reviews ALL

Comfortable stay, nice staff and many activity to do

Dear Khun Pornpisa P., We very much appreciate your comments regarding your stay at the SO/ Sofitel Hua Hin. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. At the same time, we would like to sincerely apologize for the serious concern you experienced regarding the cleanliness of your room. We are truly sorry to learn that a dead cockroach was found in your room during your stay. Please accept our sincerest apologies for this unacceptable incident, as this does not reflect the cleanliness and hygiene standards that we are committed to providing for our guests. Please rest assured that we are taking this matter very seriously and will immediately address it with our housekeeping and pest control teams to ensure strict corrective actions are taken to prevent such occurrences in the future. Thank you again for sharing your experience, and we sincerely hope to have the opportunity to restore your confidence and provide you with a much improved stay on your next visit. Sincerely, Kusuma Rodchan Resort Guru

Customer review rating 4.5/5

Thanisa B. Families - Confirmed reviews ALL

No roof at parking lot. Nice place for pet friendly and kid to stay together at the same time.

Dear Khun Thanisa B., We very much appreciate your comments regarding your stay at the SO/ Sofitel Hua Hin. It is always a pleasure to receive positive feedback. I will share your comments with our team, especially to Khun Noi. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Kusuma Rodchan Resort Guru

Other web-users rate our hotel

  • 313 reviews 6.9/10 Location
  • 1,262 reviews 7.6/10 Room
  • 1,828 reviews 8.9/10 Service
  • 13 reviews 5/10 WiFi
  • 922 reviews 8.1/10 Amenities
  • 554 reviews 8.9/10 Vibe
  • 423 reviews 6/10 Cleanliness
  • 412 reviews 9.1/10 Breakfast

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