SO/ Sofitel Hua Hin 5 stars

The kids enjoyed the stay very much! One of the best hotels we have stayed in Thailand. There are so many facilities for kids. The rooms are amazing. Service was top-notch! Aoffy and Pui were friendly and great!

We stayed here for 6 days with our 11 month old and we had the best experience - the resort has so many activities for kids and the staff is very supportive and welcoming! Being Indian vegetarians, we were a bit skeptical about the food options - but chef Puran Singh made our stay absolutely worthwhile ! He ensured we were served hot delicious food of our choice for all meals! Big thank you for your hospitality and effort. BJ at the activity centre also was really supportive in guiding us across the resort activities! Thank you for making our stay enjoyable and giving us memories for years to come!

All service is excellent and the hotel itself is so amazing, tha staff are helpful and friendly. And the front desk is so welcoming and felt like home. The view is so amazing and the pool is so fantastic 😍

All is excellent..good service mind.The room is clean and good decorated.The swimming pool is perfect.My daughter love all activities especially swimming pool activities,bicycles activities and food is delicious.Also can riding horse nearby hotel.

It was the most wonderful experience for the entire family made up of 2 adults and two 9-years old kids. The hotel has a distinctive theme - Alice in Wonderful and the design is in the details everywhere. The hotel is huge with 4 swimming pools. Highlight is the main pool with wibit. The kids spent everyday tackling it. Other than the pools, the hotel proudly host a gym, game room, spa, 18 holes mini golf course, kids tentage (for kids activities), excursions to the outdoor, more than 2km of cycling track, own beach, its own garden and many others. Everything needed in the hotel is communicated via an APP whether booking of activities or requesting amenities for your room, even making a bubble bath in your bath tub. Every staff smiled warmly and attended to our needs. Every morning when i wake and walk around at 6am to 7am, the staffs are already at work, cleaning up the facilities within the hotel with a quiet unspoken dedication. 2 restaurants within the hotel. I love the hotel offers the flexibility of ordering from either restaurants and having served anywhere within the hotel. Breakfast is a very generous and wide variety spread. There are many different rooms to serve customers needs. Great family rooms with bund beds for the kids and flexibility of the bund bed location be in the master bedroom or separately (still connected within same room). Very thoughtful room amenities and i am particularly impressed with the provision of a beach bag, yoga mats and flip flops for our usage. They also provide little dessert snacks each night. Limited international TV channels. Lucky i can cast my device to watch on tv. The Spa is one of the most awesome experience i ever had. Great decor with a signature starry night concave resting area. The therapists work their massages well on us and the quality of product use is good. They have daily activities for adults and kids. Some complimentary and some avail for a fees. I love my yoga and zumba sessions. Let's talk about things i do not like that much. Each building block has 3 or 4 floors (i can't remember) and there is no lift in the building. Although you have concierge to bring luggage up and down but still prefer to have lift since we can return to the room several times within a day. I stayed at the kids house room. I do not appreciate the toilet design whereby the rainwater showerhead is situated right in the middle of the bathroom, in front of the bath tub. The water from the showerhead splashes down and wet a big part of the bathroom. Given it is a family room where 4 of us need to use the bathroom, we have to wait for each other to finish their turns before we can use it. As it is a family room, we find the room has very limited storage space to unpack our luggage into it neatly. The pillow in the room is quite flat. I had to use the sofa cushion. A pillow menu will be helpful. The phone isnt working for F&B. I had to walk to the restaurant to order my room service. The APP, although is a fantastic idea to engage customers and provide a convenient way to provide services, the live chat person is not prompt enough. There was an occasion whereby I asked in the live chat for top up of mineral water at 8PM plus but it was never answered. Most enquiries take 15 mins to be responded. I think calling is still the best way to get things done. The restaurants pricing are quite steep if we are to go full boarding so we have to seek more affordable choices. The shuttle bus to nearby Cha-Am and Hua Hin should have more frequency. The beach although small, is cozy. However, it is littered with rubbish and some cleaning up should be done regularly. Even though it is monsoon and no one uses it, a clean beach still matter. Having said the above, I believe the entire experience is still awesome boiling down to 3 key elements. Firstly, the facilities So Sofitel boosts is unmatchable with other hotels / resorts for its affordability. Secondly, the dedication of the entire hotel team in maintaining the place. Thirdly and most importantly, it is the DNA of the staff in curating the right experiences for their customers that matter the most. I am most impressed that there are so much activities that can fill up our times during the 4D3N stay and the staff are so engaging. I would like to particularly mention Noi who is in charge of the spa, kids tent and all the activities. Not only is she personable, she carries such an energized vibe, she is bound to make anyone day bright no matter how dull anyone feels. While she serves with sincerity, I can't help to notice how dedicated she is to her job by finding any opportunity to increase non core revenue through her warmth. No hard selling, no touting. She is there when someone is looking for the experience and making it happened. She is a great yoga instructor and she inspires me to be positive in my everyday life. People like Noi are treasure to So Sofitel as they bring the experience of the hotel to every guest they meet.