SO/ Sofitel Hua Hin

SO/ Sofitel Hua Hin 5 stars

Customer review rating (ALL Rating) 4.6/5 2,043 reviews

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Hotel extras

  • Located seaside with direct access to a private beach

  • 109 Themed rooms and pool villas created around the Evolution of Life

  • Activities for all ages: Wibit Adventure Float, 18 hole minigolf, Tennis court and Kids Club.

  • Beach Society; beach club and restaurant featuring monthly events.

  • MyResorts program: MyGlass all day free flow beverages and MyKids all day children benefits.

This hotel participates to Planet 21 and is acting in favour of Positive Hospitality.

ALLSAFE approved hotel

Hotel location

SO/ Sofitel Hua Hin

115 Moo 7 Tambol Bangkao, Phetchaburi
76120 HUA HIN
Thailand

GPS:12.835595, 99.997316

Telephone +66 32 709 555

Fax +66 32 473 190

Access and transport

Hotel services

Check-in from - Check out up to

In summary
On site
  • Swimming pool
  • Car park
  • Restaurant
  • Wheelchair accessible hotel
  • Well-being
  • Air conditioning
  • Wi-Fi
  • Breakfast
  • Bar
  • Meeting rooms

Our accommodation(s)

All guestrooms equipped with rain shower system, bathtub, double vanity wash basins, HIS & HER amenities, illy coffee machine, complimentary inroom private bar snacks, with 4 metres high ceiling and private terrace or balcony. Each TV can be connected to stream content from your devices. The pool access rooms provide direct access to Signature Pool where as Family room types include bunk beds for children. The spacious SO Pool Villas offers privacy with a plunge pool.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.6/5  2,043 reviews

TripAdvisor Rating  4.5/5  1,086 reviews

It was the same, disappointed.

TripAdvisor rating 2.0/5

sirisakl Families - TripAdvisor review

This is the second time we stayed this property, last time we stayed here was in 2019. This time we stayed here for 2 nights in almost similar room type but different building (old one). The room types here is a bit massive, you need to pay attention into it. A little bit odds happened since before my arrival date, I've never received any confirmation email from the hotel, I did booking through the phone. I couldn't complain as they might take note my email incorrectly and I didn't double check much details during check-in, I was busy with my son. By the way, at the check-in, we were treated by welcome drink, I cannot remember what it is, the point is we wait for nothing. We just sat and walk around the area which is pretty small without taking any check-in action until I have to ask for. This might be my fault as I thought they known we were waiting to check-in as they served welcome drinks to us. We booked this hotel for anniversary but no special setup or recognition. We asked the room on the ground floor as our son still scared to take elevator at that time, and we got the room on the ground floor. By the way, this hotel doesn't have elevator :-) You might known already about their facilities and activities offered by this property from other reviewers, which are still superb, we're totally agreed on that. So I'm going to skip that part. The supper negative experience this time is about the room as we had unexpected visitors at the first night (one in the balcony, one in the bathroom, and another over the headboard of the bed). When we found the first visitor (in the bathroom), we give a call to reception and 10 mins later maid came in and managed to move visitor out of the room. After the maid left for less than 5 mins, we found another visitor over the headboard. We called to reception again and asked how they going to manage this situation, we're told us they would ask maid to get it off and spraying with insecticide. Immediately, we ask them whether it's safe for us and emphasize that we have an infant. We got a replied that it would be safe so we asked them to check again. We waited for a while another maid came and help to get the visitor off. then we waited response from the front desk and also started packing stuff as we were thinking to move to another hotel, even it's at 8pm. We did followup call and we got another room but it was not on the ground floor. We accepted the new as it's better than changing to another hotel at that time. Certainly, we received apologies from the hotel and we're told that hotel would provide snacks complimentary on the next day. On the next day, we did notice in the evening that we hadn't received anything so we had to ask for :-/, really not sure they forgot or they sent to the wrong room. By the way, what we got are fruit plates, unexpected delicious cookies, color books and a teddy bear. We also noticed several staffs didn't take off their shoes before getting in the room. I might be wrong for this one, usually, I noticed this is pretty common for 4-5 star resorts in Huahin, or even in Thailand. And, I should be wrong as their manager also noticed this and mentioned to the staff to take off the shoes before getting in. The good side, we didn't use much facilities as we have an infant. We had good experiences in every meals at white oven, we had 2 breakfast and 2 dinners at this place. It's a bit pricy for us as we didn't have any discount. But, if you have a dinning Accors member then it would be very good option.

Dear Khun Sirisak, First of all, we would like to thank you for your valuable time giving us the feedback after your stay with us at SO/ Sofitel Hua Hin during 10-12/07/22. Your feedback is very important to us and I wish to assure you that we take all comments seriously and we will address these issues accordingly. At SO/ Sofitel Hua Hin we all take great pride in providing our guests with the highest standards of service in every area to ensure guests’ comfort and satisfaction; therefore, on behalf of SO/Sofitel Hua Hin and all team members, my name is Karan Suwannaphong, holding the position of Guest Relations Manager/Resort Guru at SO Sofitel Hua Hin would like to express my personal sincere apologies for the unexpected experiences and disappointment you have had during your stay and I am very sorry to learn that we failed to meet your expectations on these occasions and rest assured that I have personally spoken with the concerned departments and report to the management team to avoid recurrence and immediately get them improved. As for your information, we have already taken care of the situations including pre arrival experience that we have more concern about guest's preferences prior their arrival, the check-in process where sometimes we are having high traffic on the arrival and we are trying our best to accommodate guest request, room experience that we have already had deep cleaning in all buildings to ensure the maximum hygiene of the guests. These have brought us into actions partly because from your comments you have provided to us during your stay and we are very appreciating for your kind suggestions. On the positive note, we are pleased to know that you and your family had good experiences at our White Oven restaurant both your breakfast and dinner and enjoyed our tons of activities and facilities provided during your stay. We are encouraging you and your family to experience our new courses Wibit at the signature pool which are more fun and challenging than previous ones! In accordance with our H2O Water Scooters which you should not have missed! And our newly family get-together Scooter Sidecar & Chopper Bikes which you and your son will have a chance to ride together around the resort as well. Khun Sirisak, once again, thank you very much for your valuable feedback which brought into our attentions, we would appreciate if you would be willing to give us the opportunity at a second chance. Please kindly contact me directly at +66 80 045 1878 or resortguru@so-sofitel-huahin.com for your next visit and it would be such a pleasure to personally welcome you and your family back at SO Sofitel Hua Hin again. Kind Regards from SO, Karan Suwannaphong (SO Boy) Guest Relations Manager/Resort Guru

Good hotel to stay

Customer review rating 4.0/5

Sb Families - Confirmed reviews ALL

Good and big room Some Staff should be trained to know more about hotel room before u let them brought guest to the room Good deco. Nice garden

Dear Khun Sichon B., Thank you for taking the time to tell us about your experience at the SO/ Sofitel Hua Hin. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At SO/, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Kind regards from SO, Pathomporn P. Assistant SO Guest Manager

Great service พนักงานดีมากๆทุกแผนก

Customer review rating 5.0/5

Vipaporn Couples - Confirmed reviews ALL

Nice and relax. All staff are helpful and friendly.

เรียน คุณ Vipaporn B., ทางโรงแรมโซ โซฟิเทล หัวหิน ขอขอบพระคุณ คุณ Vipaporn เป็นอย่างสูงสำหรับความคิดเห็นเกี่ยวกับการเข้าพักกับเราครับ จากคะแนนความพึงพอใจ 100/100 ทางโรงแรมรู้สึกยินดีเป็นอย่างยิ่งที่ทราบว่า คุณ Vipaporn พึงพอใจในการบริการ รวมไปถึงได้รับสิทธิประโยชน์ในสถานะ Platinum และได้รับประสบการณ์ในการเข้าพักที่เป็นไปตามความคาดหวังครับ โดยเฉพาะอย่างยิ่งในส่วนของการบริการจากพนักงานของเรา อย่างไรก็ตามเราจะนำความคิดเห็นในเรื่องความหลากหลายของอาหารเช้าจากคุณ Vipaporn และจะรายงานเรื่องนี้ให้กับผู้มีหน้าที่รับผิดชอบทราบ โดยจะพยายามหาแนวทางปรับปรุงแก้ไขอย่างทันท่วงทีครับ ขอขอบคุณ คุณ Vipaporn อีกครั้งที่ได้กรุณาสละเวลาแบ่งปันประสบการณ์ในการเข้าพักกับเราครั้งนี้ ตลอดจนคำแนะนำดังกล่าว และเราหวังเป็นอย่างยิ่งว่าทาง โรงแรมโซ โซฟิเทล หัวหิน จะมีโอกาสได้ต้อนรับ คุณ Vipaporn อีกครั้งในเร็ววันนี้ครับ ขอแสดงความนับถือ การัณย์ สุวรรณผ่อง (SO Boy) Guest Relations Manager/Resort Guru

Good service with utility

Customer review rating 4.0/5

Kangjang Families - Confirmed reviews ALL

This place is good vacation and many acitivity for family.

Dear Khun Anupong P., Thank you very much for your valuable time giving us the feedback after your stay with us at SO/ Sofitel Hua Hin. We are glad to see that you were happy with the overall stay including our activities and the service from our staff especially the staff at Kids club except for the Wifi signal which was not met your expectation. I would like to express my sincere apologies for any inconveniences may caused and rest assured that I have personally spoken with the concerned department to avoid recurrence and immediately get them improved. On the positive note, we are also glad to know that you were satisfied with your Platinum benefit and we would like thank you for being our valuable guest with us. Once again, thank you very much for your feedback which brought into our attention and I wish I could have an opportunity to personally welcome you back to SO/ Sofitel Hua Hin in the near future. Kind Regards from SO, Karan Suwannaphong (SO Boy) Guest Relations Manager/Resort Guru

Amazing Resort That You Don’t Want to Miss

TripAdvisor rating 5.0/5

shaunchoh Solo travel - TripAdvisor review

I’m giving SO/ Hua Hin five stars because the system doesn’t allow ten stars. This hotel has the best team of staff I have ever met. Everyone greets me by my last name, and takes ownership of all problems, ensuring that every single issue is resolved satisfactorily. They constantly check with me whether everything is ok, and the daily turndown snack ensures I’m well fed. There are many facilities in the hotel compound, I’m sure families will love it. But if you’re someone who likes tranquility like me, I suggest getting a villa as the main pool might be a bit overwhelming with the screaming kids. Otherwise, you can enjoy the adult pool in front of the gym, or do some reading at the small private beach. I must also commend the chefs, because the food is simply amazing, the lobster pasta at Beach Society and crab paste fried rice at White Oven blew me away. I particularly like the swings at the beach, and it would be great if one can be installed at each of the private villas, replacing the couch under the shelters now. Also, special thanks to Khun Boy for making sure I’m well taken care of even on your off day. If Khun Boy’s boss is reading this, give him a raise already, he’s been walking around speaking to all the guests to make them feel at home. Thank you again to the great team at SO/, including the SO/ Spa ladies, you all have been great and I’ll be back for more! Shaun Choh

Dear Mr. Choh, Thank you for choosing SO/Sofitel Hua Hin, and for taking the time to write a review! We are so glad to hear that you very enjoyed your time ,foods and our services. Thank you for express your compliments to our hosts. I will share your comments with our team. SO/Sofitel Hua Hin aims to provide a truly unique experience, and we are thrilled that we were able to exceed your expectations. We look forward to welcoming you back to our hotel in the future. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Kind regards from SO, Pathomporn P. Assistant SO Guest Manager

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Other web-users rate our hotel

  • 167 reviews 7.7/10 Location
  • 813 reviews 7.3/10 Room
  • 1,004 reviews 8.7/10 Service
  • 7 reviews 7.1/10 WiFi
  • 524 reviews 7.8/10 Amenities
  • 249 reviews 6.9/10 Breakfast
  • 245 reviews 5.2/10 Cleanliness
  • 110 reviews 5.6/10 Value

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