Dear Mr. Jonathan A. D. Thank you very much for taking the time to share your detailed feedback following your recent stay with us. Please allow us to sincerely apologize that your experience at Mövenpick Asara Resort and Spa, Hua Hin did not meet the standard you expected from our brand. We are particularly concerned to learn that your overall experience was rated 60/100 and that your stay left you feeling undervalued as a guest. We are especially sorry regarding your arrival and check-in experience, which you rated 40/100. We understand your disappointment that no team member offered assistance with your luggage upon arrival. Providing a warm welcome and attentive assistance from the moment our guests arrive is an important part of our service, and we regret that we fell short on this occasion. We are also very sorry about the condition of your terrace. We fully appreciate that the terrace was a key reason you selected this particular room, and finding leaves and branches scattered across the area significantly affected the experience you had specifically booked. While we are pleased to know that the room itself was clean, we recognize that the overall cleanliness experience was not satisfactory, reflected in your rating of 40/100. Your comments will be shared with our Housekeeping and relevant operational teams for immediate attention. Regarding the ceiling fan, we sincerely apologize for the inconvenience and, more importantly, the way your concern was handled. We understand how frustrating it must have been to wait without a follow-up, contact us again, and then receive different explanations before finally being informed that the fan was decorative. Regardless of the intended function of the fan, our response should have been prompt, consistent, and clearly communicated. The lack of proactive follow-up and inconsistent information understandably affected your confidence in our service, and for this we are truly sorry. We also take note of your feedback regarding our team, accommodation, and overall service standards. While we are pleased that you rated our breakfast selection 90/100 and your check-out and departure 80/100, we recognize that these positive aspects did not outweigh the shortcomings you experienced during your stay. We are equally sorry that your experience has led you to a 4/10 likelihood of recommending the hotel and that you would not currently consider returning. Your feedback is very valuable to us, particularly because it highlights the importance of consistent service, proactive communication, and attention to detail at every stage of the guest journey. Please be assured that your comments have been shared with the relevant department leaders for review and follow-up. We will use your feedback as an opportunity to strengthen our arrival procedures, housekeeping checks, and internal communication when responding to guest requests. Thank you once again for your honesty and for giving us the opportunity to reflect on your experience. We sincerely regret that we did not meet your expectations on this occasion, and we hope that you may consider giving us another opportunity in the future to provide the attentive, seamless, and welcoming experience that you expected from Mövenpick. Warm regards, Hatsadee Wangpimoon (Joey) Guest Experience Manager Mövenpick Asara Resort and Spa, Hua Hin

Dear Ms. Chaovana V., Thank you very much for taking the time to share your wonderful feedback following your recent stay with us. We are delighted to know that you had an enjoyable stay at Mövenpick Asara Resort and Spa, Hua Hin, and that you rated your overall experience 90/100. We are especially pleased to see your excellent ratings for your booking experience, arrival and check-in, accommodation, cleanliness, our team, check-out and departure, WiFi, and our sustainability efforts. We are also grateful for your 10/10 recommendation of the resort, reflecting your overall positive experience with us. As an ALL Accor Gold member, we sincerely appreciate your loyalty and continued support. We are pleased to know that you were fully satisfied with your ALL experience and would recommend the loyalty program with a 10/10 rating. Your continued trust in Mövenpick and ALL Accor is greatly appreciated. We are also grateful for your positive comments about our beautiful resort and the experience you enjoyed with us. At the same time, we sincerely appreciate you bringing the lighting around the walkway near the small pool to our attention. We fully understand your concern regarding visibility and safety at night. Your safety and comfort are extremely important to us, and we have shared your feedback with the relevant team for review and consideration of improvements to the lighting in this area. Thank you once again for choosing Mövenpick Asara Resort and Spa, Hua Hin, and for sharing your valuable feedback. It was our pleasure to welcome you, and we sincerely hope to have the opportunity to welcome you back for another beautiful, relaxing, and memorable stay in the future. Warm regards, Hatsadee Wangpimoon (Joey) Guest Experience Manager Mövenpick Asara Resort and Spa, Hua Hin

Dear Mr. Dulyawat S., Thank you very much for taking the time to share your detailed feedback following your recent stay with us. We sincerely apologize that your overall experience at Mövenpick Asara Resort and Spa, Hua Hin did not meet the level of service you expected, reflected in your overall rating of 60/100. We truly appreciate your honest comments, as they highlight several important areas where we need to improve. We are particularly sorry to learn about your arrival and check-in experience, which you rated 40/100. We understand your expectation of being warmly greeted upon arrival and having your welcome drink offered in a timely manner. We regret that this did not happen as smoothly as it should have, and that the welcome drink was only provided after your check-in had been completed. This is certainly not the seamless and attentive arrival experience we aim to provide. We are also concerned by your comments regarding the breakfast experience. We sincerely apologize that used plates were not cleared from your table in a timely manner and that our team did not notice your needs until the table had become full. Your observation is well taken, and we will reinforce with our Food & Beverage team the importance of being attentive, proactive, and responsive throughout the breakfast service. Furthermore, we are very sorry to hear about the presence of an ant in your room and on the bakery items in the breakfast area. Cleanliness and food hygiene are of the utmost importance to us, and we take this feedback seriously. Your comments will be shared with both our Housekeeping and Food & Beverage teams for immediate review and appropriate follow-up. As an ALL Accor Classic member, we also regret that you felt insufficiently recognized during your stay, reflected in your rating of 50/100. We appreciate your honest comparison with your experiences at other hotels, and we understand that recognition should be consistent and meaningful regardless of membership level. We will share your feedback with the relevant teams and reinforce the importance of ensuring that our ALL members feel welcomed, acknowledged, and valued throughout their stay. We also acknowledge your feedback regarding our sustainability efforts, which you rated 60/100, while appreciating your more positive rating of 80/100 for our initiatives to replace single-use plastic items with more sustainable alternatives. We will continue working to strengthen our sustainability practices and communicate our efforts more effectively to our guests. While we are pleased that some aspects of your stay, including your breakfast selection and booking experience, received more positive ratings, we recognize that the overall experience fell short of your expectations. We are particularly disappointed that we did not deliver the level of hospitality you anticipated from Mövenpick. Please be assured that your feedback has been shared with the relevant department leaders for review and follow-up. Your comments are an important reminder that every stage of the guest journey, from arrival and recognition to attentive service and cleanliness, must be handled with consistency and care. Thank you once again for your honesty and for giving us the opportunity to learn from your experience. We sincerely regret the shortcomings during your stay and hope that you will consider giving us another opportunity to welcome you back and provide the attentive, smooth, and genuinely hospitable experience you expected from us. Warm regards, Hatsadee Wangpimoon (Joey) Guest Experience Manager Mövenpick Asara Resort and Spa, Hua Hin

Dear Mr. Terence D., Thank you very much for taking the time to share your wonderful feedback following your recent anniversary stay with us. We are absolutely delighted to know that you and your partner had such a lovely and memorable stay at Mövenpick Asara Resort and Spa, Hua Hin, and that you rated your overall experience an outstanding 100/100. It is wonderful to hear that you enjoyed the privacy, cleanliness, and comfort of your private pool, as well as the excellent service provided by our team. We are especially pleased to know that you felt nothing was too much trouble and that our colleagues took care of you with genuine smiles throughout your stay. We are particularly grateful for your kind words about Khun Sky our Mixologist from our Ocean Bar. It is wonderful to hear how much you appreciated his exceptional service, personable manner, and passion for creating cocktails. Your observation of his dedication to looking after not only the bar but also the entire pool area is truly appreciated. We will certainly share your lovely compliments with Khun Sky and the team, as recognition such as yours is a great encouragement to our colleagues. As an ALL Accor Gold member, we sincerely appreciate your loyalty and are delighted to know that you rated the recognition received during your stay an excellent 100/100. We are also pleased that you enjoyed your welcome drink and welcome amenity, and that you had such positive experiences with our dining, pool bar, room service, and other facilities. Thank you once again for choosing Mövenpick Asara Resort and Spa, Hua Hin to celebrate your special anniversary and for sharing such heartfelt feedback. It was truly our pleasure to welcome you, and we sincerely hope to have the opportunity to welcome you and your partner back for another wonderful and memorable stay with us in the future. Warm regards, Hatsadee Wangpimoon (Joey) Guest Experience Manager Mövenpick Asara Resort and Spa, Hua Hin

Dear Ms. Warinthorn S., Thank you very much for taking the time to share your feedback following your recent family stay with us. We are pleased to know that you had a comfortable stay at Mövenpick Asara Resort and Spa, Hua Hin, and that you rated your overall experience 90/100. We are also happy to see your positive ratings for our booking process, arrival and check-in, our team, check-out and departure, WiFi, and our sustainability efforts. As an ALL Accor Platinum member, we sincerely appreciate your loyalty and continued support. We are pleased to know that you enjoyed your welcome drink and welcome amenity, and that you felt well recognized as an ALL member during your stay. We also greatly appreciate your kind mention of K. Dream and K. Nook. our front office team. We will certainly share your compliments with them and the team, as recognition from our guests is a wonderful encouragement. We also appreciate your constructive feedback regarding the resort’s facilities and cleanliness. We understand your comment that some areas may feel a little dated, and we value your feedback as we continue to look for opportunities to maintain and improve our facilities. We have also noted your comment regarding the difficulty in locating the garbage bin and will share this with the relevant team for consideration. Furthermore, we are sorry to see that your treatment experience was rated 70/100. While we are pleased that many aspects of your stay met your expectations, we would have liked this experience to be more satisfying. Your feedback is important to us and will be shared with the relevant team so that we may identify areas for improvement. Thank you once again for choosing to stay with us and for sharing your valuable feedback. It was our pleasure to welcome you and your family, and we sincerely hope to have the opportunity to welcome you back to Mövenpick Asara Resort and Spa, Hua Hin for an even more enjoyable and memorable stay in the future. Warm regards, Hatsadee Wangpimoon (Joey) Guest Experience Manager Mövenpick Asara Resort and Spa, Hua Hin

Dear Mr. Karl R., Thank you very much for taking the time to share your feedback following your recent stay with us. We are delighted to know that you and your companion enjoyed your 12-day stay at Mövenpick Asara Resort and Spa, Hua Hin, and that you found your room and balcony area to be spacious and comfortable. We are equally pleased to hear that our team's friendliness and helpfulness stood out during your visit, and we truly appreciate your rating of 80/100 for your overall experience, as well as your positive ratings for your arrival and check-in, accommodation, and cleanliness. As an ALL Accor Classic member, we sincerely appreciate your loyalty and thank you for your rating of 8/10 for recommending {brand} to friends, colleagues, and family. We truly value your continued support and will continue striving to provide you with enjoyable experiences and the benefits you deserve during your future stays. We also thank you for your honest comments regarding the cleanliness of the outside shower area, as well as your feedback on the breakfast selection. We are sorry that the outside shower area did not meet the standard you expected, and we understand this may have limited your enjoyment of that space. Please be assured that your comments will be shared with our housekeeping and food & beverage teams as we continue looking for opportunities to improve these areas and further enhance our guests' experience. Thank you once again for choosing to stay with us and for sharing your valuable feedback. It was our pleasure to welcome you and your companion, and we sincerely hope to have the opportunity to welcome you back to Mövenpick Asara Resort and Spa, Hua Hin for another relaxing and memorable stay in the future. Warm regards, Hatsadee Wangpimoon (Joey) Guest Experience Manager Mövenpick Asara Resort and Spa, Hua Hin

Dear Ms. Hazal B., Thank you very much for taking the time to share your feedback following your recent stay with us. We are delighted to know that you had a wonderful and peaceful stay with us. We are especially pleased to see your perfect 100/100 rating for your overall experience, along with your 10/10 recommendation of our hotel. We are also delighted with your perfect ratings for your booking experience, arrival and check-in, accommodation, our team, check-out and departure, and Wi-Fi. Your kind words about our wonderful service are greatly appreciated and will certainly be shared with our team as encouragement. As an ALL Accor Classic member, we sincerely appreciate your continued loyalty and are particularly grateful for your perfect 10/10 recommendation of the ALL Accor loyalty program. We are pleased to know that you had a positive experience as one of our valued members, and we hope to continue providing you with the recognition and benefits you deserve during your future stays. We are also delighted with your perfect 100/100 rating for our commitment and efforts toward sustainability. We appreciate your recognition of our ongoing initiatives and will continue to look for opportunities to further enhance our sustainability efforts. Thank you once again for choosing to stay with us and for sharing your valuable feedback. It was our pleasure to welcome you and your family, and we sincerely hope to have the opportunity to welcome you back to Mövenpick Asara Resort and Spa, Hua Hin for another peaceful, pleasant, and memorable stay in the future. Warm regards, Hatsadee Wangpimoon (Joey) Guest Experience Manager Mövenpick Asara Resort and Spa, Hua Hin

Dear Ms. Victoria T., Thank you very much for taking the time to share your wonderful feedback following your recent stay at Mövenpick Asara Resort & Spa Hua Hin. We are absolutely delighted to know that you had a perfect getaway in Hua Hin and that our team played such an important role in making your stay memorable. It is especially heartwarming to hear that our Bar team remembered you by name and recalled your favorite drinks from your previous stay in March. Creating this sense of genuine recognition and personalized service is something we truly value. We are also pleased that you enjoyed our cheese and wine event on the beach at sunset. We are delighted that this special experience added an extra touch to your stay and helped make your time with us even more memorable. Thank you as well for your kind recognition of Paul, our General Manager, and our colleagues Dream and Sky. We will be very happy to share your compliments with them. Your comments are a wonderful encouragement to the entire team, and we are especially pleased to know that Paul went above and beyond to make your stay special. We sincerely appreciate your excellent ratings across your arrival and check-in, accommodation, cleanliness, our team, and check-out and departure, as well as your perfect rating for your booking experience. Your 9/10 recommendation is also greatly appreciated. At the same time, we sincerely apologize for the inconvenience caused by the Wi-Fi connection. We are sorry to hear that the connection was extremely slow, that the connection required several attempts to remain stable, and that you had to rely on your mobile hotspot during your stay. We understand how frustrating this must have been, particularly when you expected a reliable internet connection. Your feedback regarding the connection speed has been shared with our relevant team for further investigation and improvement. Thank you once again for your continued support and for sharing such thoughtful feedback with us. It was truly our pleasure to welcome you back to Mövenpick Asara Resort & Spa Hua Hin, and we are delighted to hear that you plan to return. We look forward to welcoming you back again and creating another memorable stay for you. Warm regards, Hatsadee Wangpimoon (Joey) Guest Experience Manager Mövenpick Asara Resort & Spa Hua Hin

Dear Ms. Nattanan P., Thank you very much for taking the time to share your feedback following your recent stay at Mövenpick Asara Resort & Spa Hua Hin. We are delighted to know that you had a wonderful experience with us and were impressed by our good location and the warm, attentive service provided by our team. We are especially pleased to receive your excellent rating of 100/100 for our team, as well as for your arrival and check-in and check-out and departure. We sincerely appreciate your perfect 10/10 recommendation of our resort and your strong endorsement of the ALL Accor loyalty program. It is also wonderful to know that you were very satisfied with our commitment and efforts toward sustainability. We are particularly grateful for your kind recognition of Ms. Dream from our Reception team. We will be delighted to share your compliments with her, as such recognition is a great encouragement to our colleagues and motivates them to continue providing genuine and attentive service to our guests. We also appreciate your comments regarding the cleanliness of some areas during the rainy season. We understand that wet conditions can affect certain areas of the resort, and we will continue to pay close attention to these areas to ensure that they are properly maintained and kept as comfortable and safe as possible for our guests. Thank you once again for choosing Mövenpick Asara Resort & Spa Hua Hin and for sharing your valuable feedback with us. It was our pleasure to welcome you and your family, and we sincerely hope to have the opportunity to welcome you back for another enjoyable and memorable stay in the future. Warm regards, Hatsadee Wangpimoon (Joey) Guest Experience Manager Mövenpick Asara Resort & Spa Hua Hin

Dear Ms. Areeya K., Thank you very much for taking the time to share your wonderful feedback following your recent stay at Mövenpick Asara Resort & Spa Hua Hin. We are delighted to know that you and your family, including your two dogs, had such a fantastic stay with us. It is especially wonderful to hear that you appreciated the spaciousness of our two-bedroom suite, which provided plenty of room for your dogs to relax and play comfortably. We are also pleased to know that you enjoyed the generous size and comfort of the bed and had a restful night's sleep. We sincerely appreciate your excellent ratings for your accommodation, cleanliness, breakfast selection, our team, check-out and departure, Wi-Fi, and our sustainability efforts. Your perfect 10/10 recommendation of our resort is particularly appreciated and is a wonderful encouragement to our team. As a valued ALL Accor Classic member, we are also delighted to know that you would highly recommend the ALL loyalty program. We are pleased that your booking experience through the Mövenpick website was excellent as well. Thank you once again for choosing Mövenpick Asara Resort & Spa Hua Hin and for sharing your experience with us. We are thrilled that our resort provided a comfortable and enjoyable environment for both your family and your beloved pets. It was our pleasure to welcome you, and we sincerely hope to have the opportunity to welcome you all back for another relaxing and memorable stay in the future. Warm regards, Hatsadee Wangpimoon (Joey) Guest Experience Manager Mövenpick Asara Resort & Spa Hua Hin

Dear Mr. William H., Thank you very much for taking the time to share your feedback following your recent family stay at Mövenpick Asara Resort & Spa Hua Hin. We are delighted to know that you and your family had such a wonderful experience with us, and we are especially pleased that your new son enjoyed the swimming pool, beach area, and Kids Club. It is heartwarming to hear that these facilities allowed him to enjoy a variety of activities throughout the day, and we are equally delighted that breakfast became a favorite for the whole family. We sincerely appreciate your perfect overall rating of 100/100 and your 10/10 recommendation of our resort. Your excellent ratings for your arrival and check-in, accommodation, breakfast selection, our team, check-out and departure, and Wi-Fi are greatly appreciated and serve as wonderful encouragement to our entire team. We also appreciate your feedback regarding the timing of our housekeeping service. We are pleased that you had a good overall experience, while we understand that the timing of room cleaning was occasionally unexpected. Your comments are valuable and have been shared with our relevant team as we continue to improve the coordination and convenience of our housekeeping services for our guests. We are also grateful for your positive feedback regarding our sustainability efforts. Your rating of 90/100 encourages us to continue strengthening our responsible practices while maintaining a comfortable and enjoyable experience for our guests. Thank you once again for choosing Mövenpick Asara Resort & Spa Hua Hin for such a special family trip. It was our pleasure to welcome you, and we sincerely hope to have the opportunity to welcome you and your family back for another memorable and enjoyable stay in the future. Warm regards, Hatsadee Wangpimoon (Joey) Guest Experience Manager Mövenpick Asara Resort & Spa Hua Hin

Dear Ms. Chernkwan M., Thank you very much for taking the time to share your feedback following your recent stay at Mövenpick Asara Resort & Spa Hua Hin. We are delighted to know that you had an excellent experience with us and that you were impressed by the hospitality provided by our team. It is wonderful to hear that you found our staff well trained and appreciated their excellent service and attention to detail. Your perfect overall rating of 100/100 and your 10/10 recommendation are truly appreciated and a great encouragement to our entire team. We sincerely appreciate your outstanding ratings for your arrival and check-in, accommodation, cleanliness, breakfast selection, our team, and check-out and departure. We are especially pleased that our commitment to sustainability also met your expectations, reflected in your excellent rating of 100/100. We also appreciate your constructive feedback regarding the Wi-Fi connection speed. We understand how important a fast and reliable internet connection can be, particularly for our guests who may need to stay connected during their stay. Your comments have been shared with our relevant team for review as we continuously strive to improve the quality and reliability of our services. Thank you once again for choosing Mövenpick Asara Resort & Spa Hua Hin and for sharing such wonderful feedback. It was our pleasure to welcome you and your family, and we sincerely hope to have the opportunity to welcome you back for another exceptional and memorable stay in the future. Warm regards, Hatsadee Wangpimoon (Joey) Guest Experience Manager Mövenpick Asara Resort & Spa Hua Hin

Dear Ms. Jennifer O., Thank you very much for taking the time to share your wonderful feedback following your recent stay at Mövenpick Asara Resort & Spa Hua Hin. We are delighted to know that you were impressed with so many aspects of your experience, particularly the friendliness of our team, the beautiful gardens and waterways, and the dining experience at Kampu Restaurant. It is also wonderful to hear that you enjoyed your accommodation, cleanliness, breakfast, Wi-Fi, and the overall service provided throughout your stay. We sincerely appreciate your excellent ratings across many aspects of your visit, including your booking experience through the Accor ALL App, arrival and check-in, accommodation, cleanliness, breakfast, team service, check-out, and our sustainability efforts. We are especially pleased that the unexpected villa upgrade added to your experience and that, despite arriving at midnight, you were warmly welcomed by our team. Your kind recommendation of our resort and the ALL – Accor Live Limitless loyalty program, as an ALL Gold member, means a great deal to us. A special thank you for recognizing Khun Vee our FB. Manager and all our waiting staff for their attentive service during breakfast and dinner. We will be delighted to share your kind compliments with them, and we are certain they will be encouraged to know that their warm hospitality contributed to your enjoyable stay. We are also very grateful for your kind words regarding Khun Rin, our Housekeeping team member. We truly appreciate your consideration in supporting our sustainability efforts by requesting that towels and bed linens only be changed when necessary. It is wonderful to hear that Rin continued to maintain your room to a high standard while respecting your preferences. We will certainly share your compliments with her. We are also pleased to know that our Pool team provided excellent service during your stay. While we are delighted that you enjoyed your overall experience, we sincerely regret that your dinner at Baan Dum Restaurant, particularly the seafood and lobster, did not meet your expectations, especially as it was a special occasion for you. Please accept our sincere apologies for the disappointment. Your valuable feedback has been shared with our Food & Beverage team for their review and attention, as we continuously strive to ensure that every dining experience meets the high standards our guests expect. Thank you once again for choosing Mövenpick Asara Resort & Spa Hua Hin. It was a pleasure to welcome you, and we truly appreciate your thoughtful feedback and recognition of our team. We look forward to the opportunity to welcome you back for another memorable and enjoyable stay in the future. Warm regards, Hatsadee Wangpimoon (Joey) Guest Experience Manager Mövenpick Asara Resort & Spa Hua Hin

Dear Mr. Wai M. J. C., Thank you very much for taking the time to share your wonderful feedback following your recent stay at Mövenpick Asara Resort & Spa Hua Hin. We are delighted to know that you had a peaceful, comfortable, and rejuvenating stay with us. It is a pleasure to hear that you enjoyed the relaxing atmosphere and were impressed by the friendly service provided by our team throughout your stay. We are especially pleased that you found the arrival and check-in experience easy and professional. We sincerely appreciate your positive ratings across many aspects of your visit, including your accommodation, cleanliness, team service, check-out and departure, Wi-Fi, and our sustainability efforts. Your kind recommendation of our resort, as well as your recognition as an ALL Classic member, means a great deal to us. We are particularly grateful for your lovely comments about the way our villas and rooms are blended with nature. Creating a peaceful environment that harmoniously connects our guests with the surrounding natural landscape is an important part of the experience we strive to provide, and it is wonderful to know that you found this impressive. A special thank you as well for your kind words about our team. We are delighted to know that everyone contributed positively to your stay, and we will be pleased to share your appreciation with the team as encouragement for their continued warm and attentive service. We also appreciate your feedback regarding the breakfast selection and will take your comments into consideration as we continuously look for ways to enhance our dining experience. Thank you once again for choosing Mövenpick Asara Resort & Spa Hua Hin. It was our pleasure to welcome you, and we look forward to welcoming you back for another peaceful, comfortable, and memorable stay in the future. Warm regards, Hatsadee Wangpimoon (Joey) Guest Experience Manager Mövenpick Asara Resort & Spa Hua Hin

Dear Mr. Chalump S., Thank you very much for taking the time to share your feedback following your recent family stay at Mövenpick Asara Resort & Spa Hua Hin. We are delighted to know that you enjoyed a relaxing vacation with us and appreciated our resort, delicious food, and especially our swimming pool. It is also wonderful to hear that our Heartists (our staff) made a positive impression throughout your stay. Your kind recognition of the entire team is sincerely appreciated, and we will be pleased to share your compliments with everyone. At the same time, please accept our sincere apologies for the unpleasant odor from the sanitary system that you experienced during the night. While we are pleased that our team was able to provide a temporary solution promptly, we understand that this inconvenience affected your comfort. Please be assured that your comments have been shared with our Engineering team for a thorough inspection and permanent corrective action. We also appreciate your feedback regarding the breakfast selection and thank you for clarifying that you did not use the hotel's Wi-Fi during your stay. Your comments are valuable to us as we continuously seek opportunities to enhance our guest experience. We sincerely appreciate your continued support as an ALL Platinum member. Your loyalty and recommendation of both our resort and the ALL – Accor Live Limitless loyalty program mean a great deal to us, and we remain committed to providing the exceptional experience you expect and deserve. Thank you once again for choosing Mövenpick Asara Resort & Spa Hua Hin. It was our pleasure to welcome you and your family, and we look forward to welcoming you back for another relaxing and memorable stay in the near future. Warm regards, Hatsadee Wangpimoon (Joey) Guest Experience Manager Mövenpick Asara Resort & Spa Hua Hin

Dear Mr. Sirisingh T., Thank you very much for taking the time to share your wonderful feedback following your recent family stay at Mövenpick Asara Resort & Spa Hua Hin. We are delighted to know that you had a relaxing and comfortable stay with us. It is a pleasure to hear that you enjoyed your spacious and clean accommodation, the large bathroom, and our swimming pool. We are also pleased that our team made a positive impression with their helpful and friendly service, contributing to an enjoyable experience throughout your stay. We sincerely appreciate your excellent ratings across many aspects of your visit, including your booking experience through the Accor ALL app, accommodation, cleanliness, Wi-Fi, and your recognition as an ALL Gold member. Your recommendation of both our resort and the ALL – Accor Live Limitless loyalty program means a great deal to us. A special thank you for recognizing Mr. Bank our Front Office Team. We will be delighted to share your kind compliments with him, and we are certain he will be encouraged to know that his warm hospitality made your stay even more memorable. We also appreciate your valuable feedback regarding the cocktails at our bar. Thank you for your suggestion to improve the quality of the raw ingredients. Your comments have been shared with our Food & Beverage team for review as we continuously strive to enhance our dining and beverage experiences. Thank you once again for choosing Mövenpick Asara Resort & Spa Hua Hin. It was our pleasure to welcome you and your family, and we look forward to welcoming you back for another relaxing and memorable stay in the near future. Warm regards, Hatsadee Wangpimoon (Joey) Guest Experience Manager Mövenpick Asara Resort & Spa Hua Hin

Dear Mr. Nigel Carr, Thank you very much for taking the time to share your feedback following your second visit to Mövenpick Asara Resort & Spa Hua Hin. We are delighted to know that you had another enjoyable stay with us and felt well looked after during your visit. It is particularly wonderful to welcome you back for a second time, and we sincerely appreciate your continued trust and support. We are also pleased to know that you had a positive experience with our team and that you received attentive care from our Manager, Paul Perrottet. We truly appreciate your kind recognition of him, especially as you had the opportunity to reconnect following your previous stay. We will be delighted to share your compliments with him. We are grateful for your positive ratings for your accommodation, cleanliness, breakfast selection, our team, and check-out and departure, as well as your 9/10 recommendation of our resort. Your feedback is a great encouragement to us. We have also noted your comments regarding the timing of the room cleaning. We understand that, during a short stay, housekeeping service may occasionally coincide with a guest's movements and plans. While we appreciate that you did not consider this a major concern, your feedback is valuable and will be shared with our Housekeeping team so that we can continue to improve the coordination and timing of our service. We also appreciate your feedback regarding the Wi-Fi and your other comments. Every piece of feedback helps us better understand our guests' experiences and identify opportunities for improvement. Thank you once again for choosing Mövenpick Asara Resort & Spa Hua Hin for your second visit. It was a pleasure to welcome you back, and we sincerely hope to have the opportunity to look after you again for another relaxing and enjoyable stay in the future. Warm regards, Hatsadee Wangpimoon (Joey) Guest Experience Manager Mövenpick Asara Resort & Spa Hua Hin

Dear Mr. Monthien Satimanon, Thank you very much for taking the time to share your feedback following your recent stay at Mövenpick Asara Resort & Spa Hua Hin. We are delighted to know that you enjoyed a comfortable stay with us and appreciated the cleanliness of the resort, the efficiency of our services, and the friendliness of our team. Your excellent overall rating of 90/100 and your 10/10 recommendation are truly appreciated and a wonderful encouragement to our entire team. We sincerely appreciate your perfect ratings for your booking experience through the Accor ALL App, arrival and check-in, accommodation, cleanliness, our team, check-out and departure, and Wi-Fi. We are also pleased to know that you enjoyed our dining and leisure facilities, particularly your dinner, bar experience, and swimming pool, all of which received excellent ratings. We are grateful as well for your positive feedback regarding our sustainability efforts, including our sustainable food initiatives and our efforts to reduce single-use plastic items. Your appreciation encourages us to continue strengthening our responsible practices while maintaining a high level of comfort and service for our guests. We also appreciate your rating of our breakfast selection at 80/100 and your feedback on the other services you experienced during your stay. Your comments are valuable as we continuously look for opportunities to further enhance the overall guest experience. Thank you once again for choosing Mövenpick Asara Resort & Spa Hua Hin and for being a valued ALL Accor member. It was our pleasure to welcome you, and we sincerely hope to have the opportunity to welcome you back for another comfortable and enjoyable stay in the future. Warm regards, Hatsadee Wangpimoon (Joey) Guest Experience Manager Mövenpick Asara Resort & Spa Hua Hin

Dear Ms. Nopalak Supatanasinkasem, Thank you very much for taking the time to share your feedback following your recent family stay at Mövenpick Asara Resort & Spa Hua Hin. We are delighted to know that you had a comfortable and enjoyable stay with us. It is wonderful to hear that you appreciated our warm reception, convenient location, and your pleasant room situated close to the pool. We are especially pleased that we were able to accommodate your preferred room, helping to make your family stay even more enjoyable. We sincerely appreciate your excellent overall rating of 90/100 and your 10/10 recommendation of our resort. Your perfect ratings for your booking experience, arrival and check-in, accommodation, cleanliness, our team, check-out and departure, and Wi-Fi are greatly appreciated and serve as wonderful encouragement to our entire team. We are also truly grateful for your outstanding feedback across our additional services and facilities. It is particularly pleasing to know that you enjoyed our sustainable food initiatives, efforts to reduce single-use plastic, dining experiences, bar, in-room dining, fitness center, swimming pool, treatment experience, and Kids services, all of which received perfect ratings. Your perfect rating for our sustainability commitment is also greatly appreciated. We are proud that our efforts to incorporate more sustainable practices into the guest experience have met your expectations. Thank you once again for choosing Mövenpick Asara Resort & Spa Hua Hin and for sharing such positive feedback. It was our pleasure to welcome you and your family, and we sincerely hope to have the opportunity to welcome you back for another comfortable and memorable stay in the future. Warm regards, Hatsadee Wangpimoon (Joey) Guest Experience Manager Mövenpick Asara Resort & Spa Hua Hin