Mövenpick Asara Resort & Spa Hua Hin 5 stars

Dear Ms. Xianjing G., Thank you very much for taking the time to share your feedback following your recent stay with us. We are pleased to know that you appreciated the friendliness and attentiveness of our team, and that many aspects of your stay, including your accommodation, cleanliness, and booking experience, met your expectations. At the same time, please accept our sincere apologies that your breakfast experience and ALL Gold member recognition did not fully meet your expectations, especially during such a special occasion as your wedding anniversary. We truly regret that we were unable to provide a room upgrade during your stay, as upgrades are subject to availability upon arrival. Your comments regarding the breakfast selection and WiFi accessibility have been shared with the respective teams as we continuously strive to improve our guest experience. Thank you once again for your valuable feedback and continued trust as a valued ALL Gold member. We sincerely hope to have the opportunity to welcome you back for a more memorable stay in the future. Warm regards, Hatsadee Wangpimoon (Joey) Guest Experience Manager Mövenpick Asara Resort & Spa Hua Hin

Dear Mr. Francis D. N., Thank you very much for taking the time to share your wonderful feedback following your recent stay with us. We are truly delighted to learn that you had an excellent stay and enjoyed our Luxury Escapes package. It is especially rewarding to know that you were pleased with the warm and attentive service provided by our team, as well as the presentation and maintenance of your pool room. We are also very pleased that you enjoyed the food and beverage experience, and that the drink package complemented your stay well. Your positive feedback regarding our cleanliness, breakfast selection, WiFi, and sustainability efforts is greatly appreciated. Thank you once again for your kind recommendation and continued trust as a valued ALL Classic member. It was a pleasure having you stay with us, and we sincerely look forward to welcoming you back for another relaxing and memorable getaway in the near future. Warm regards, Hatsadee Wangpimoon (Joey) Guest Experience Manager Mövenpick Asara Resort & Spa Hua Hin

Dear Khun Chulanee S., Thank you very much for taking the time to share your feedback following your recent family stay with us. We are delighted to learn that you enjoyed the lush and relaxing atmosphere of our resort, surrounded by greenery, and that you found your pool villa spacious and comfortable. It is especially pleasing to know that you appreciated the size of your private pool and bathroom, and that you considered your stay to be a good value experience in Hua Hin. We also appreciate your kind comments regarding our team, and we are pleased to hear that our staff, particularly at the pool area, contributed positively to your stay. At the same time, we sincerely regret the inconveniences you experienced regarding the cleanliness of your private pool and certain areas of the villa. While our natural surroundings are a defining feature of the resort, we fully agree that this should be complemented by attentive and consistent cleaning. Your feedback has been shared with our Housekeeping and Engineering teams to enhance maintenance routines and ensure better upkeep of both private and public areas. We also regret that your booking experience was not as smooth as expected. While we are glad that our team provided helpful support during the voucher purchase, we acknowledge the delays and inconvenience you faced when making your reservation. Your comments have been shared with the relevant team to improve response times and streamline communication across all booking channels. Thank you once again for your kind support and valuable feedback. It was a pleasure having you with us, and we look forward to welcoming you and your family back for another relaxing stay in the future. Warm regards, Hatsadee Wangpimoon (Joey) Guest Experience Manager Mövenpick Asara Resort & Spa Hua Hin

Dear Mr. Francis S. O., Thank you very much for taking the time to share your detailed feedback following your recent family stay with us. We are truly pleased to learn that you had an overall satisfactory experience and that our team made a positive impact on your stay. Your kind words regarding the attentiveness and dedication of our staff mean a great deal to us. We are especially delighted to hear your recognition of GM Paul for his presence during breakfast, as well as Khun Matthew at Baan Dum Restaurant and our team member at Kampu Restaurant for their warm and helpful service. We are also grateful for your appreciation of the early check-in and late check-out arrangements, our breakfast selection, reliable WiFi, and our commitment to sustainability. It is rewarding to know that these aspects contributed positively to your experience. At the same time, we sincerely appreciate your constructive feedback regarding several areas for improvement. Your comments on the sourdough bread quality, the air conditioning moisture in your villa, and the condition of the power outlets have been shared with our respective teams for further review and corrective action. Additionally, we take note of your observations regarding the variation in welcome drinks and your expectations as a valued Platinum member, as well as the maintenance of the private pool area. We are nevertheless pleased that you appreciated the birthday setup arranged for your special occasion, and we thank you for your understanding and thoughtful approach in sharing your feedback for improvement. We are grateful for your recommendation and your continued trust in our brand. It was a pleasure having you and your family with us, and we sincerely look forward to welcoming you back for an even more seamless and enjoyable stay in the near future. Warm regards, Hatsadee Wangpimoon (Joey) Guest Relations Manager Mövenpick Asara Resort & Spa Hua Hin

Dear Khun Kitsada M., Thank you very much for taking the time to share your feedback following your recent family stay with us. We are truly delighted to learn that you had such a positive experience and that everything met your expectations. It is especially rewarding to know that you were pleased with the overall stay, from your arrival and accommodation to the cleanliness, WiFi, and the attentiveness of our team. We are also very pleased that you enjoyed our breakfast selection and appreciated our commitment to sustainability, as well as our sustainable food initiatives. Your kind ratings in these areas mean a great deal to us. At the same time, we appreciate your feedback regarding your dinner experience, fitness center, treatment services, and kids services. Your comments have been shared with the respective teams as we continuously strive to enhance all aspects of our guest experience. We are grateful for your recommendation and are delighted to know that you would consider staying with us again. It was a pleasure having you and your family with us, and we very much look forward to welcoming you back for another memorable stay in the near future. Warm regards, Hatsadee Wangpimoon (Joey) Guest Relations Manager Mövenpick Asara Resort & Spa Hua Hin