Mövenpick Asara Resort & Spa Hua Hin 5 stars

Dear Mr. Salvatore I., Thank you very much for taking the time to share your valuable feedback following your recent stay with us at Mövenpick Asara Resort & Spa Hua Hin. We are delighted to know that you enjoyed the beautiful resort atmosphere, our facilities, restaurants, and especially the breakfast experience. Your kind compliments regarding our team and overall hospitality are truly appreciated, and we are grateful for your valued support as an ALL Platinum member. At the same time, please accept our sincere apologies regarding the inconvenience caused by the lights and phone in your accommodation. We fully agree that all room facilities should be thoroughly checked and functioning properly prior to guest arrival. Your feedback has been shared with our Engineering and Housekeeping teams for immediate attention and improvement. Thank you once again for your constructive comments and kind support. We truly hope to have the pleasure of welcoming you back again for another memorable stay in the near future. Warm regards, Hatsadee Wangpimoon (Joey) Guest Experience Manager Mövenpick Asara Resort & Spa Hua Hin

Dear Mr. Ian M., Thank you very much for taking the time to share such a thoughtful and detailed review following your recent stay with us at Mövenpick Asara Resort & Spa Hua Hin. We are truly delighted to know that your return visit after eleven years was even more memorable than before. Your kind compliments regarding our peaceful atmosphere, pool villas, lush surroundings, breakfast experience, and especially Baan Dum Restaurant mean a great deal to all of us. It is wonderful to hear that our warm hospitality and dedication from the entire team contributed to such a relaxing holiday experience for you. Thank you as well for your constructive observations regarding some areas of the resort facilities and landscaping. We truly appreciate your valuable feedback, and your comments have been shared with the relevant teams for future improvement consideration. It was our genuine pleasure to welcome you back, and both Paul (GM.) and I were delighted to meet you during your stay. We sincerely hope to have the pleasure of welcoming you again for another relaxing getaway in the near future. Warm regards, Hatsadee Wangpimoon (Joey) Guest Experience Manager Mövenpick Asara Resort & Spa Hua Hin

Dear Ms. Priya N., Thank you very much for taking the time to share your wonderful feedback following your recent stay with us at Mövenpick Asara Resort & Spa Hua Hin. We are truly delighted to learn that you enjoyed a relaxing getaway and that your first visit to Hua Hin was such a pleasant experience. It is rewarding to know that you appreciated our peaceful natural surroundings, lovely food, and especially the warm hospitality provided by our team. Your kind words regarding Joey (myself) and View (FB. Assistant Manager) truly means a great deal to us. We are especially pleased to know that our care, attentiveness, and support during your stay helped make your experience more comfortable and memorable. Your appreciation will certainly be shared with them both and with the entire team. At the same time, we sincerely appreciate your constructive feedback regarding the cleanliness of the pool. Please accept our apologies for the inconvenience caused, and rest assured that your comments have been shared with the relevant team for further attention and improvement. Thank you once again for your valued support as an ALL- Platinum member and for your wonderful recommendation. It was a pleasure having you with us, and we sincerely look forward to welcoming you back again for another relaxing stay in Hua Hin. Warm regards, Hatsadee Wangpimoon (Joey) Guest Experience Manager Mövenpick Asara Resort & Spa Hua Hin

Dear Mr. Wittawat W., Thank you very much for taking the time to share your wonderful feedback following your recent stay with us at Mövenpick Asara Resort & Spa Hua Hin. We are truly delighted to learn that you had another memorable experience with us and that the room upgrade surprise for your brother and sister-in-law’s wedding anniversary helped make the occasion even more special. It is always our pleasure to create meaningful moments for our guests, and we are very pleased to know that our team’s warm hospitality and thoughtful service contributed to such a memorable stay. We also sincerely appreciate your valued support as an ALL Silver member and are delighted to know that you enjoyed the special room package from Thailand Tourism Expo 2026. Thank you once again for your kind recommendation and lovely comments. It was a pleasure having you with us, and we truly look forward to welcoming you back again for another relaxing and memorable stay in Hua Hin. Warm regards, Hatsadee Wangpimoon (Joey) Guest Experience Manager Mövenpick Asara Resort & Spa Hua Hin

Dear Mr. Jason M., Thank you very much for taking the time to share your detailed feedback following your recent stay with us at Mövenpick Asara Resort & Spa Hua Hin. First and foremost, please accept our sincere apologies that your experience did not fully meet your expectations, particularly regarding the comfort of the bedding, villa facilities, water pressure, and housekeeping service. We truly regret the inconvenience and disappointment caused during your stay. At the same time, we greatly appreciate your kind recognition of our team’s friendliness and service attitude. It is encouraging to know that our staff made genuine efforts to ensure you had an enjoyable stay experience. We are especially concerned to learn about the condition of the mattress topper, the shower facilities, and the housekeeping oversights you encountered. Please rest assured that your comments have been shared with our Executive Housekeeper, Engineering team, and management for immediate review and corrective action. Your feedback regarding the condition of the Ocean Front Villa and bedding quality is highly valuable and will certainly be taken into serious consideration as part of our ongoing improvement plans. We also sincerely apologize for the housekeeping response regarding the towel replacement, which clearly fell short of the attentive and professional service standards we aim to provide. Thank you once again for bringing these matters to our attention and for your valued support as an ALL Gold member. We truly appreciate your constructive feedback, as it allows us to identify areas where we must improve. We sincerely hope to have another opportunity in the future to restore your confidence and provide you with a much more comfortable and seamless stay experience. Warm regards, Hatsadee Wangpimoon (Joey) Guest Experience Manager Mövenpick Asara Resort & Spa Hua Hin