Mövenpick Asara Resort & Spa Hua Hin 5 stars

Dear Ms. Su-araya W., Thank you very much for taking the time to share your thoughtful feedback following your recent stay at Mövenpick Asara Resort & Spa Hua Hin. We are delighted to know that you and your little dog had such a wonderful first experience with us. It is truly rewarding to hear that your furry companion enjoyed the stay and that you were satisfied with our pet-friendly services. We are also pleased that you had a positive booking experience through the Accor Reservation Centre and appreciated the friendliness and patience of the reservation team in answering your questions about our pet-friendly facilities. We sincerely appreciate your kind compliments about the warm hospitality of our team. Knowing that our Heartists' genuine care and dedication contributed to making your stay enjoyable means a great deal to us. Your recognition of our breakfast, Wi-Fi, sustainability initiatives, and overall resort experience is also greatly appreciated. At the same time, thank you for sharing your valuable suggestions regarding your accommodation. We appreciate your understanding regarding the housekeeping schedule during the busy long holiday weekend. Please accept our sincere apologies for the inconvenience caused by the bedroom air conditioning and the shower faucet. Rest assured that your comments have been shared with our Engineering team for immediate inspection and corrective action. We also appreciate your honest feedback regarding the recognition of your ALL Gold membership. While the resort experienced a particularly busy arrival period over the long weekend, we regret that your experience did not fully reflect the level of recognition you expected and deserve as one of our valued loyal members. Your comments have been shared with our team as a valuable reminder to consistently deliver the personalized recognition and benefits our ALL members value. Thank you once again for choosing Mövenpick Asara Resort & Spa Hua Hin. It was our pleasure to welcome both you and your lovely companion, and we look forward to welcoming you back for another memorable and relaxing pet-friendly getaway in the near future. Warm regards, Hatsadee Wangpimoon (Joey) Guest Experience Manager Mövenpick Asara Resort & Spa Hua Hin

Dear Ms. Mariyo N., Thank you very much for taking the time to share your feedback following your recent couple's stay at Mövenpick Asara Resort & Spa Hua Hin. We are pleased to know that you enjoyed your stay with us overall and appreciate you choosing our resort for your getaway. We also sincerely thank you for your continued support as an ALL Silver member. At the same time, we sincerely apologize that several aspects of your stay did not fully meet your expectations. We regret to learn that you found our facilities, including the gardens, guest rooms, and public areas, to be in need of refurbishment and enhanced maintenance. We also acknowledge your comments regarding the accommodation, cleanliness, breakfast, arrival experience, Wi-Fi, and overall condition of the resort. Please be assured that your valuable feedback has been shared with our Engineering, Housekeeping, Food & Beverage, and Front Office teams for careful review and follow-up. Your comments are extremely important to us as we continuously work to maintain and improve both our facilities and the overall guest experience. Thank you once again for choosing Mövenpick Asara Resort & Spa Hua Hin. We truly value your constructive feedback and hope to have the opportunity to welcome you back in the future, where we can provide you with an experience that better reflects the high standards we strive to deliver. Warm regards, Hatsadee Wangpimoon (Joey) Guest Experience Manager Mövenpick Asara Resort & Spa Hua Hin

Dear Mr. Keith W., Thank you very much for taking the time to share your wonderful feedback following your recent family stay at Mövenpick Asara Resort & Spa Hua Hin. We are truly honored to welcome you back for your third stay with us, and it brings us immense joy to know that your experience was once again a fantastic one. It is especially rewarding to hear your kind compliments about our amazing team, comfortable rooms, beautiful pools, and our bar's superb cocktails. Knowing that our team made you feel genuinely cared for and that we were able to promptly resolve any concerns you encountered is exactly the level of hospitality we strive to deliver. We are especially grateful for your generous recognition of Joey, Paul, Sky, Keng, and indeed the entire team. Your thoughtful words will certainly be shared with everyone, and they will be delighted to know their dedication helped make your stay so memorable. We also sincerely appreciate your perfect ratings across every aspect of your stay, including your booking experience, arrival and check-in, accommodation, cleanliness, breakfast, Wi-Fi, sustainability initiatives, and check-out experience. Your continued loyalty as an ALL Platinum member and your recommendation of both our resort and the ALL – Accor Live Limitless loyalty program mean a great deal to us. Thank you once again for choosing Mövenpick Asara Resort & Spa Hua Hin. It is always a pleasure to welcome you and your family, and we look forward to creating many more memorable stays together in the years to come. Warm regards, Hatsadee Wangpimoon (Joey) Guest Experience Manager Mövenpick Asara Resort & Spa Hua Hin

Dear Mr. Burin C., Thank you very much for taking the time to share your feedback following your recent family stay at Mövenpick Asara Resort & Spa Hua Hin. We sincerely appreciate your kind recognition of our team's service and are pleased to know that you were satisfied with your booking experience, arrival and check-in, breakfast, check-out, and Wi-Fi. As one of our valued ALL Platinum members, we are also grateful for your continued loyalty and support. At the same time, I would like to extend my sincerest apologies that the condition of your Pool Villa and our resort facilities did not meet your expectations. We are truly sorry to learn that the cleanliness of your private pool remained unsatisfactory even after it was serviced, that the villa was not cleaned to the standard you rightfully expected, and that the air conditioning did not perform properly during your stay. We also regret your experience at the main swimming pool, including the cleanliness, the non-functioning underwater lights, and the rough surface on the pool entry, which affected your comfort and enjoyment. Please be assured that your valuable feedback has been shared with our Executive Housekeeper, Engineering Manager, and Recreation team for their immediate attention and corrective action. A thorough inspection of the pool maintenance procedures, guest room cleanliness standards, air conditioning performance, and the condition of our swimming pool facilities has been initiated to ensure these concerns are addressed promptly. Your comments have also been shared with our management team as part of our ongoing commitment to continuously improve our resort and guest experience. Thank you once again for your valuable feedback and for recognizing the efforts of our team despite the shortcomings you encountered. We sincerely hope you will give us another opportunity to restore your confidence and provide you with the exceptional experience you deserve on your next visit. Warm regards, Hatsadee Wangpimoon (Joey) Guest Experience Manager Mövenpick Asara Resort & Spa Hua Hin

Dear Ms. Apinya T., Thank you very much for taking the time to share your feedback following your recent family stay at Mövenpick Asara Resort & Spa Hua Hin. We are pleased to know that you enjoyed the comfort of your room and appreciated the warm and attentive service provided by our team. It is especially rewarding to hear that you were happy with all of our colleagues, and we will be delighted to share your kind compliments with the entire team. We are also grateful for your positive ratings for your arrival experience, accommodation, breakfast, and check-out. At the same time, I would like to sincerely apologize for the shortcomings you experienced during your stay. We regret to learn that the garden area and private pool of your villa did not meet your expectations, and we are particularly sorry that the lighting and jacuzzi were not functioning properly. We also apologize for the condition of the empty pond near the lobby and for the cleanliness issue at the dog park. Please be assured that your valuable feedback has been shared with our Engineering, Landscaping, Housekeeping, and Recreation teams for immediate review and corrective action. We also appreciate your comments regarding Wi-Fi connectivity and the visibility of our sustainability initiatives. Your observations have been shared with the relevant department heads as we continuously seek opportunities to improve both our facilities and our communication of our environmental efforts. Thank you once again for choosing Mövenpick Asara Resort & Spa Hua Hin and for your support as an ALL Classic member. We truly value your feedback and hope to have the opportunity to welcome you and your family back for a more seamless and enjoyable stay in the future. Warm regards, Hatsadee Wangpimoon (Joey) Guest Experience Manager Mövenpick Asara Resort & Spa Hua Hin