Mövenpick Asara Resort & Spa Hua Hin 5 stars

Dear Ms. Sirikarn P., Thank you very much for taking the time to share your feedback following your recent family stay at Mövenpick Asara Resort & Spa Hua Hin. We are delighted to know that you and your family had an enjoyable stay with us and that you found our resort to be a great place to spend quality time together, especially as pet parents traveling with your dog. It is wonderful to receive your positive ratings for your accommodation, cleanliness, our team, check-out experience, and your recommendation of our resort. We also sincerely appreciate your continued support as an ALL Classic member. Thank you as well for your thoughtful and constructive suggestions regarding additional pet-friendly facilities. We truly appreciate your recommendation to provide beach towels and a dedicated pet shower area near the beach. We understand how convenient these facilities can be for guests traveling with pets after enjoying time on the beach, and we are grateful that you shared your experience from other hospitality properties. Please be assured that your feedback has been shared with our management team for consideration as we continuously explore opportunities to enhance our pet-friendly offerings and overall guest experience. We also appreciate your ratings regarding arrival and check-in, breakfast selection, Wi-Fi service, and our sustainability initiatives. Your valuable feedback helps us identify areas where we can further improve and better meet the expectations of our guests. Thank you once again for choosing Mövenpick Asara Resort & Spa Hua Hin. We truly value your feedback and look forward to welcoming you, your family, and your beloved pet back for another memorable stay in the future. Warm regards, Hatsadee Wangpimoon (Joey) Guest Experience Manager Mövenpick Asara Resort & Spa Hu

Dear Mr. Mathieu C., Thank you very much for taking the time to share your feedback following your recent family stay at Mövenpick Asara Resort & Spa Hua Hin. We sincerely appreciate your continued loyalty as an ALL Diamond member and are grateful for your positive comments regarding our team. It is encouraging to know that you were pleased with your booking experience, arrival and check-in, accommodation, check-out process, Wi-Fi service, and the recognition you received as a valued ALL member. However, we are truly sorry to learn that your overall dining experience did not meet your expectations. Please accept our sincere apologies for the food quality, limited selection, and slow kitchen service throughout your stay. We fully understand your disappointment, particularly as you expected the dining experience to reflect the high standards of the Mövenpick brand. Your feedback has been shared with our Executive Chef and Food & Beverage team for immediate review, and we will continue to work on improving both the quality of our cuisine and the efficiency of our service. We also regret your comments regarding the cleanliness of your accommodation, the condition of certain hotel facilities, the pool, and our Kids' services. Please be assured that your observations have been communicated to our Housekeeping, Engineering, and Recreation teams for further attention as part of our ongoing commitment to maintaining our resort to the highest standards. Furthermore, we sincerely apologize for the oversight in not providing your welcome drink and welcome amenity. As an ALL Diamond member, these benefits should have been extended to you upon arrival, and we regret that we fell short on this occasion. Appropriate follow-up has been conducted with the relevant teams to prevent a recurrence. Thank you once again for your honest and constructive feedback. We truly value your comments, as they help us improve our products and services. We hope to have the opportunity to regain your trust and welcome you and your family back for a stay that better reflects the level of quality and hospitality you rightfully expect from Mövenpick. Warm regards, Hatsadee Wangpimoon (Joey) Guest Experience Manager Mövenpick Asara Resort & Spa Hua Hin

Dear Mr. Chi M. C., Thank you very much for taking the time to share your feedback following your recent family stay at Mövenpick Asara Resort & Spa Hua Hin. We are delighted to know that you enjoyed our comfortable environment, beautiful views, and delicious food, and that our breakfast selection made such a positive impression during your stay. We are also grateful for your kind ratings for your arrival and check-in experience, cleanliness, our team, Wi-Fi service, check-out process, and our commitment to sustainability. At the same time, we sincerely apologize for the inconveniences you encountered during your stay. We are very sorry to learn that the wooden door lock malfunctioned, resulting in you being locked inside your accommodation and requiring assistance from our front desk team. Please also accept our apologies for the delay in replenishing the coffee capsules and for the inconsistency in the bath salt amenities provided. Your comments have been shared with our Engineering and Housekeeping teams to ensure these issues are addressed and to prevent similar situations from occurring in the future. We truly appreciate your recommendation of our resort and your balanced feedback. It is through valuable comments such as yours that we are able to continuously improve our facilities and services to provide a better experience for all our guests. Thank you once again for choosing Mövenpick Asara Resort & Spa Hua Hin. We sincerely appreciate your feedback and hope to have the opportunity to welcome you and your family back for an even more seamless and enjoyable stay. Warm regards, Hatsadee Wangpimoon (Joey) Guest Experience Manager Mövenpick Asara Resort & Spa Hua Hin

Dear Mr. Kimble M., Thank you very much for taking the time to share your feedback following your recent couple stay at Mövenpick Asara Resort & Spa Hua Hin. We sincerely appreciate your comments and are pleased to know that you found your accommodation satisfactory and that your Wi-Fi experience met your expectations. We also value your loyalty as an ALL Silver member and thank you for choosing to stay with us. At the same time, we are truly sorry to learn that your overall experience did not meet your expectations. We regret that the dining experience at our seafood restaurant fell short, and we are disappointed to hear that the quality of the food did not encourage you to return during your stay. Your comments regarding the breakfast selection and the overall dining experience have been shared with our Culinary and Food & Beverage teams for careful review as we continuously strive to improve the quality and consistency of our offerings. We also appreciate your feedback regarding your arrival, accommodation, cleanliness, our team, and check-out experience. Please be assured that your comments have been shared with the respective department heads to identify opportunities for improvement and to ensure we deliver the high standards of service our guests expect. Thank you once again for taking the time to provide your honest feedback. We truly value your comments, as they help us improve the guest experience. We hope to have the opportunity to welcome you back to Mövenpick Asara Resort & Spa Hua Hin in the future and provide you with a stay that exceeds your expectations. Warm regards, Hatsadee Wangpimoon (Joey) Guest Experience Manager Mövenpick Asara Resort & Spa Hua Hin

Dear Mr. Saengchai W., Thank you very much for taking the time to share your feedback following your recent family stay at Mövenpick Asara Resort & Spa Hua Hin. We are delighted to learn that you chose to stay with Mövenpick once again and that Hua Hin remains your preferred destination. It is especially rewarding to know that you appreciate the relaxing atmosphere of our resort and the warm, professional service provided by our team. Your kind words about our staff, who attended to every request with professionalism, are truly appreciated and will be shared with the entire team as wonderful encouragement. We are grateful for your positive ratings across many aspects of your stay, including your accommodation, breakfast, Wi-Fi service, and our sustainability initiatives. It is also our pleasure to know that you would recommend our resort to your family and friends. At the same time, we sincerely appreciate your valuable feedback regarding the cleanliness of your room. We apologize that the floor remained sticky and that the room and bathroom did not appear to receive the expected level of cleaning on the second day of your stay. Please be assured that your comments have been shared with our Housekeeping team to reinforce our cleaning standards and ensure greater consistency in our daily room servicing. Thank you once again for choosing Mövenpick Asara Resort & Spa Hua Hin. We truly appreciate your continued support and look forward to welcoming you and your family back again soon for another comfortable and memorable stay. Warm regards, Hatsadee Wangpimoon (Joey) Guest Experience Manager Mövenpick Asara Resort & Spa Hua Hin