Mövenpick Asara Resort & Spa Hua Hin 5 stars

Dear Khun Yupaporn P., Thank you very much for taking the time to share your wonderful feedback following your recent family stay with us at Mövenpick Asara Resort & Spa Hua Hin. We are truly delighted to learn that you had an exceptional experience and rated your stay 100/100. It is very rewarding to hear your kind words about our beautifully decorated surroundings and the lush greenery, as well as the excellent service provided by our team. Your recognition of our Spa manager as a special contributor is greatly appreciated, and we will be sure to share your compliments with her. We also sincerely appreciate your feedback regarding the minor issue with grass at the wheel of the additional bed. Please rest assured that this has been shared with our housekeeping team for immediate attention, as we continuously strive to maintain a flawless experience for our guests. It is wonderful to know that your overall stay, accommodation, cleanliness, breakfast, Wi-Fi, and sustainability efforts met your expectations. Your strong recommendation of our hotel and your loyalty as an ALL Classic member mean a great deal to us. Thank you once again for choosing to stay with us and for your kind recommendation. We truly look forward to welcoming you and your family back for another memorable and relaxing stay in the near future. Warm regards, Hatsadee Wangpimoon (Joey) Guest Relations Manager Mövenpick Asara Resort & Spa Hua Hin

Dear Mr. Rob F., Thank you very much for taking the time to share your wonderful feedback following your recent stay with us at Mövenpick Asara Resort & Spa Hua Hin. We are truly delighted to read that you enjoyed your stay and found our resort to be the best among your experiences in Hua Hin. Your kind comments regarding our facilities, location, and overall value are greatly appreciated. It is especially rewarding to know that you had such a memorable dining experience at Baan Dum. We are thrilled to hear your compliments about the food quality, pricing, and atmosphere. Your special recognition of Mathew and Khun Mod Dang will certainly be shared with them they will be very pleased to know they contributed to making your experience so enjoyable. We are also pleased that you found your private pool villa to be peaceful and relaxing, and that our team’s friendliness and helpfulness left a positive impression throughout your stay. At the same time, please accept our sincere apologies for the inconvenience caused by being repeatedly approached for reviews during your meals. This is certainly not the experience we aim to provide, and your feedback has been shared with the team to ensure a more respectful and seamless guest experience moving forward. We also appreciate your comments regarding the breakfast selection and booking experience, which will help us continue improving our services. Thank you once again for your kind recommendation and for choosing to stay with us as a valued ALL Silver member. We truly look forward to welcoming you back again for another relaxing and enjoyable stay in the near future. Warm regards, Hatsadee Wangpimoon Guest Relations Manager Mövenpick Asara Resort & Spa Hua Hin

Dear Mr. Kaushika H. S., Thank you very much for taking the time to share your wonderful feedback following your recent family stay with us at Mövenpick Asara Resort & Spa Hua Hin. We are truly delighted to learn that you had such an excellent experience and that you found our property to be well managed, clean, and beautiful. Receiving a perfect 100/100 rating across all aspects of your stay is incredibly rewarding for our entire team. Your kind words about our team mean a great deal to us. We are especially pleased to hear that Mr. Bank at reception and Mr. Alex made a positive impression during your stay. Your recognition will certainly be shared with them, and we are confident it will serve as great motivation for them and the entire team to continue delivering exceptional service. It is also wonderful to know that every aspect of your stay from arrival and accommodation to breakfast, cleanliness, and overall service met your expectations. We are equally grateful for your appreciation of our sustainability efforts and your strong recommendation of both our hotel and the ALL- Loyalty program. Thank you once again for choosing to stay with us and for your kind support. We truly look forward to welcoming you and your family back to Mövenpick Asara Resort & Spa Hua Hin for another memorable and enjoyable stay in the near future. Warm regards, Hatsadee Wangpimoon (Joey) Guest Relations Manager Mövenpick Asara Resort & Spa Hua Hin

Dear Mr. D., Thank you very much for taking the time to share your wonderful feedback following your recent family stay with us at Mövenpick Asara Resort & Spa Hua Hin. We are truly delighted to learn that you were “extremely satisfied” with your experience and that you found our bungalow to be beautiful and comfortable. It is especially rewarding to know that you and your family enjoyed the variety of our breakfast offerings as well as the activities designed for children creating memorable experiences for families is something we truly value. Your kind words about our team being welcoming and attentive mean a great deal to us. We are very proud of our colleagues, and your recognition will certainly be shared with everyone as encouragement to continue delivering heartfelt service. We are also pleased to know that your stay was perfect and we truly appreciate your overall rating of 90/100. Please rest assured that we will continue striving to enhance every aspect of our guest experience to make your next visit even more seamless and memorable. Thank you once again for your kind recommendation and for choosing to stay with us. It will be our great pleasure to welcome you and your family back again in the near future we look forward to creating another wonderful stay for you. Warm regards, Hatsadee Wangpimoon (Joey) Guest Relations Manager Mövenpick Asara Resort & Spa Hua Hin

Dear Khun Teerin V., Thank you very much for taking the time to share your detailed feedback following your recent stay with us at Mövenpick Asara Resort & Spa Hua Hin. First and foremost, please accept our sincere apologies for the shortcomings you experienced during your visit. We are truly disappointed to learn that your stay did not meet expectations, and we deeply regret the inconvenience caused across several aspects of your experience. Your comments regarding room maintenance and quality control are of great concern. Issues such as broken door handles, the garden door lock, and the condition of the pool are certainly unacceptable. We are especially sorry to hear about your discomfort due to the chlorine level in your private pool. Please be assured that this matter has been immediately shared with our Engineering and Pool Maintenance teams for urgent inspection and corrective action. We also sincerely apologize for the inconsistencies in service you encountered. Your feedback regarding the lack of attentiveness, particularly during arrival, assistance for senior guests, and support during departure, is taken very seriously. This is not the level of service we strive to deliver, and we will reinforce training with our team to ensure a more proactive, caring, and consistent service approach at all times. Furthermore, we regret the inconvenience experienced in our fitness center and breakfast service, including the absence of towels and the need to repeatedly request assistance. These are important details that should never be overlooked, and we will address them with the respective teams immediately. Regarding the overall condition of our facilities and landscaping, as well as your concerns about beach accessibility, we truly appreciate your candid feedback. While natural beach conditions can vary, we understand your concerns about safety and will continue to review how we can better inform and support our guests in this area. We are also sorry to learn that your arrival and check-in experience felt unwelcoming, and that you did not receive the assistance expected upon departure. Please accept our sincere apologies for these oversights. That said, we appreciate your positive remarks regarding our reservation service, and we are grateful for your honest feedback, which allows us to identify areas requiring immediate improvement. Thank you once again for sharing your experience with us. We truly hope to have the opportunity to restore your confidence in the future and provide you with a much-improved and more seamless stay. Warm regards, Hatsadee Wangpimoon (Joey) Guest Relations Manager Mövenpick Asara Resort & Spa Hua Hin