Mövenpick Asara Resort & Spa Hua Hin 5 stars

Dear Khun Chayapa L., Thank you very much for taking the time to share your feedback regarding your recent stay at Mövenpick Asara Resort & Spa Hua Hin. We appreciate your kind comments about the spaciousness of the accommodation and are pleased to know that you generally had a pleasant stay with us. At the same time, we sincerely regret to learn that certain aspects of your experience did not fully meet your expectations. Please accept our apologies regarding your comment about the lack of staff during your stay. Your feedback is very important to us, and we understand how staffing levels can impact service efficiency and the overall guest experience. Please rest assured that we will share your comments with the relevant department heads to review our staffing arrangements and service flow to ensure we continue to deliver attentive and timely service to all our guests. We also appreciate your feedback regarding the condition of the room. While we are glad that you enjoyed the spacious layout, we have noted your comment that some areas appear slightly aged. Our management team continuously reviews our maintenance and refurbishment plans to ensure that our facilities remain comfortable and well maintained for our guests. Your constructive feedback is truly valuable and helps us identify areas where we can further improve. We sincerely hope to have the opportunity to welcome you and your family back again in the future for a more seamless and enjoyable stay. Warm regards, Hatsadee Wangpimoon (Joey) Guest Relations Manager Mövenpick Asara Resort & Spa Hua Hin

Dear Mr. Maxwell W., Thank you very much for taking the time to share such a detailed and thoughtful review following your recent stay with us. We truly appreciate your honest feedback and your loyalty as a Gold member of ALL – Accor Live Limitless. We are absolutely delighted to read that you found your villa outstanding and that it exceeded your expectations. It is also wonderful to know that our team left such a positive impression on you with their friendly, warm, and engaging service. Your kind words mean a great deal to all of us, and I will be sure to share your compliments with the entire team. At the same time, we are sincerely grateful for your constructive comments. Please accept our apologies regarding the coffee served at breakfast. Your feedback is very clear, and we fully understand your disappointment. In a resort experience where every detail matters, this is certainly not the standard we aim to deliver. Rest assured that we are reviewing this matter carefully with our culinary team to ensure an immediate improvement in quality. We also appreciate your comments regarding cleanliness and breakfast selection, as well as your valuable suggestion about providing recycling bins in the villa. This is a very practical and thoughtful idea that would indeed help our guests feel more involved in our sustainability efforts. Thank you for highlighting this opportunity for us to improve. Regarding your experience as an ALL Gold member, we are truly sorry to learn that you felt the recognition and overall loyalty experience did not meet your expectations. Your comparison with other international loyalty programs is noted with great respect, and your feedback is extremely important to us. While certain program structures are managed at brand level, we take personal responsibility for ensuring that every valued member feels appreciated and recognized during their stay. Please allow us another opportunity in the future to provide a more personalized and elevated experience that reflects your loyalty to Accor. It was a pleasure to welcome you as our guest, and we sincerely hope to have the opportunity to restore your confidence and create an even more exceptional experience on your next visit to Hua Hin. Warm regards, Hatsadee Wangpimoon (Joey) Guest Relations Manager Mövenpick Asara Resort and Spa, Hua Hin

Dear Khun Sirilak W., Thank you very much for taking the time to share such a detailed and thoughtful review following your recent family stay with us. We truly appreciate your honest feedback and your loyalty as a Gold member of ALL – Accor Live Limitless. We are delighted to know that you had a wonderful stay overall and that our team’s attentiveness made a positive impression on you. Your kind recognition of our breakfast team especially warms our hearts. It is exactly the level of care we aim to provide noticing the little details and responding immediately to ensure our guests’ comfort. I will be very proud to share your special mention with them. At the same time, please allow me to sincerely apologize for the areas where we did not fully meet your expectations. We regret that the turn-down service was missed on your first evening and that you had to call for the extra bed setup. Although we are glad our team responded promptly, this should have been arranged seamlessly without inconvenience to you. We also understand that the later housekeeping service on the second day may have caused some disruption, particularly during a high-occupancy period with events at the resort. Regarding the mosquitoes and the insect you encountered in the bathroom, please accept our sincere apologies. As a tropical garden resort surrounded by lush greenery and lotus ponds, we continuously carry out pest control treatments; however, we fully understand that this can still affect guest comfort. Your feedback has been shared with our housekeeping and engineering teams to reinforce preventive measures and room inspections. We are pleased to know that you found the room spacious and comfortable, and that you enjoyed restful sleep with our bedding. It is also wonderful to see your positive ratings for the pool, bar, welcome drink, and sustainability initiatives. Your comments regarding the breakfast selection, in-room dining, and fitness center are also highly appreciated. They provide us with valuable insights into how we can further enhance our facilities and overall experience, especially for our valued loyalty members. Thank you once again for your constructive feedback and for recognizing the efforts of our team. We truly hope to have the opportunity to welcome you and your family back again, and to provide an even smoother and more flawless experience on your next visit to Hua Hin. Warm regards, Hatsadee Wangpimoon (Joey) Guest Relations Manager Mövenpick Asara Resort and Spa, Hua Hin

Dear Ms. Natalie B., Thank you very much for your wonderful and detailed review following your recent 7-day stay with us. We are truly delighted to know that you had such a pleasant and comfortable experience at our resort. It is lovely to hear that you enjoyed your Junior Suite overlooking the Emerald Pool and that you found the atmosphere peaceful and relaxing. Spending quiet moments by the pool, surrounded by nature, is exactly the kind of tranquil escape we hope our guests can enjoy. We are also pleased that you found your room spacious, airy, and comfortably cooled, ensuring a restful stay throughout the week. Your kind words about our team truly mean the world to us. Knowing that our staff were attentive, helpful, and “couldn’t do enough” for you is the highest compliment we could receive. We will do our very best to identify and recognize the young lady who served your morning coffee so excellently — she will be so proud to know she made such a positive impression on your stay. We are equally delighted that you enjoyed our extensive breakfast selection, the delicious seafood restaurant, and the immaculate cleanliness of the resort. Your perfect scores in so many areas are incredibly motivating for our entire team. At the same time, we sincerely appreciate your constructive feedback regarding the outdoor areas, particularly the boardwalks, and the number of sun umbrellas available. Please be assured that your comments have been shared with our Engineering and Management teams for review. Maintaining our facilities to the highest standard is very important to us, and your observations help us prioritize improvements. We also understand how essential adequate shade is in our tropical climate, and we will evaluate how we can enhance guest comfort around the pool areas. Thank you once again for your thoughtful feedback and for choosing to stay with us. It was truly a pleasure to welcome you, and we very much hope to have the opportunity to host you again for another relaxing escape in Hua Hin. Warm regards, Hatsadee Wangpimoon (Joey) Guest Relations Manager Mövenpick Asara Resort and Spa, Hua Hin

Dear Mr. Peter A., Thank you for taking the time to share such detailed feedback following your recent stay with us. We truly appreciate your loyalty as a Classic member of the ALL – Accor Live Limitless program and your decision to book your couple’s getaway with us through your travel agent. I was delighted to read your kind comments about our team, particularly your recognition of Film. I will personally ensure your praise is shared it is always encouraging for our colleagues to know their efforts made a positive impact. I am also pleased that your arrival, cleanliness standards, accommodation, check-out experience and our sustainability efforts met your expectations. At the same time, I sincerely appreciate your constructive observations, as they help us identify where we must improve. Please accept my apologies regarding the issues with doors and window frames not sealing properly and allowing external noise. This is certainly not the standard we aim to maintain, and I have shared your comments with our maintenance team for immediate review. I also regret your disappointment with certain aspects of the pool areas, including the condition of some beds, the limited availability of umbrellas, and the pool cleanliness during your stay. These concerns have been escalated to both our maintenance and housekeeping teams for corrective action. Your point about towel usage is well noted, and we will review how we can better encourage responsible use in line with our sustainability commitments. Thank you as well for your honest feedback regarding food pricing and breakfast selection. While we continuously review our offerings to ensure quality and value, we understand that perception of value is essential, and your comments will form part of our ongoing evaluation. Your suggestions are particularly appreciated from adding local wildlife signage and considering pond filtration improvements, to the creative idea of transforming the upstairs area of the main restaurant into an evening jazz-style bar space for couples. Thoughtful insights like yours are invaluable as we plan future enhancements. We are grateful for your overall rating of 80/100 and your candid recommendation score. Our goal is always to move that closer to a perfect experience, and your feedback gives us clear direction on how to do so. Thank you once again for your valuable comments and for choosing to stay with us. We very much hope to welcome you back in the future and provide a stay that exceeds your expectations in every respect. Warm regards, Hatsadee Wangpimoon (Joey) Guest Relations Manager Movenpick Asara Resort and Spa, HuaHin.