Dear Ms. Tanyaluck N., Thank you very much for choosing to stay with us and for taking the time to share your valuable feedback following your recent stay with friends at Mövenpick Asara Resort & Spa, Hua Hin. We are delighted to hear that you found our location convenient, particularly with its proximity to your friend’s condominium and café. We are also pleased that you enjoyed the room upgrade and appreciated having a spacious living room and private swimming pool to share with your friends. It is wonderful to know that you enjoyed our Love Chocolate Hour and took the opportunity to participate in our activities, especially the morning yoga class. We are always happy to provide a variety of experiences for our guests to relax, connect, and make the most of their stay. We are especially grateful for your excellent ratings for your accommodation, cleanliness, breakfast, our team, check-out and departure, as well as our sustainability initiatives. As an ALL Accor Classic member, we also truly appreciate your continued support and your recommendation of Mövenpick Asara Resort & Spa. We also appreciate your feedback regarding your arrival and check-in experience and Wi-Fi. Your comments are valuable to us and will be shared with the relevant teams as we continue to improve and enhance our guest experience. Your overall score of 90/100 and kind comments are truly encouraging for our entire team. We will be delighted to share your feedback with our colleagues as recognition of their efforts to deliver warm and memorable hospitality. Thank you once again for your wonderful support and for recommending us. We look forward to welcoming you and your friends back to Mövenpick Asara Resort & Spa, Hua Hin, for another enjoyable and memorable stay. Warm regards, Hatsadee Wangpimoon (Joey) Guest Experience Manager Mövenpick Asara Resort & Spa, Hua Hin

Dear Mr. Ekkawit P., Thank you very much for choosing to stay with us and for taking the time to share your excellent feedback following your recent family stay at Mövenpick Asara Resort & Spa, Hua Hin. We are delighted to know that you had such a wonderful experience with us and that you particularly enjoyed the beautiful sea view during your stay. It is also pleasing to hear that you found the booking process through the ALL Accor app easy and convenient. We are especially grateful for your excellent ratings across your accommodation, cleanliness, arrival and check-in, team service, Wi-Fi, and departure. Your perfect recommendation of our resort and the ALL Accor loyalty program is truly appreciated. We also appreciate your feedback regarding our breakfast selection. While we are pleased that you enjoyed your overall stay, we recognize that there is always an opportunity to further enhance the variety and selection available at breakfast. Your comments will be shared with our Food & Beverage team as part of our continuous improvement efforts. Thank you once again for your kind support as an ALL Accor Gold member and for recommending Mövenpick Asara Resort & Spa, Hua Hin. We look forward to welcoming you and your family back for another excellent and memorable stay. Warm regards, Hatsadee Wangpimoon (Joey) Guest Experience Manager Mövenpick Asara Resort & Spa, Hua Hin

Dear Ms. Chantranut K., Thank you very much for choosing to stay with us and for taking the time to share your wonderful feedback following your recent family stay at Mövenpick Asara Resort & Spa, Hua Hin. We are delighted to hear that you enjoyed the beautiful surroundings of our resort and the service provided by our team. It is especially pleasing to know that you had a comfortable stay and enjoyed our breakfast selection, swimming pools, and gardens. We are also grateful for your kind recognition of our team, reflected in your excellent ratings for our service, arrival and check-in, cleanliness, breakfast, and departure. Your perfect recommendation of our resort is truly appreciated and means a great deal to all of us. We also appreciate your honest comment regarding the room size and how it compared with your expectations from the photographs. We understand that the perception of space is an important part of the booking experience, and your feedback is valuable to us. We will share your comments with the relevant teams as part of our continuous efforts to ensure that our presentation and guest expectations remain well aligned. Thank you once again for your kind support and for recommending Mövenpick Asara Resort & Spa, Hua Hin. We are delighted that you enjoyed your family stay and sincerely hope to have the pleasure of welcoming you and your family back for another relaxing and memorable experience. Warm regards, Hatsadee Wangpimoon (Joey) Guest Experience Manager Mövenpick Asara Resort & Spa, Hua Hin

Dear Ms. Rachaneeporn S., Thank you very much for choosing to stay with us again and for taking the time to share such detailed feedback following your recent visit. We are delighted to hear that you continue to enjoy our spacious rooms, traditional Thai design, and the lush, shaded surroundings of Movenpick Asara Resort and Spa, Hua-Hin. It is wonderful to know that these are among the reasons you chose to return to our resort. At the same time, please accept our sincere apologies for the concerns you encountered during this stay. Your comments regarding the damaged hairdryer cord and the condition of the plug are particularly important to us. We take guest safety very seriously and have shared this matter with our Engineering team for immediate inspection and appropriate corrective action. We have also noted your feedback regarding the TV stand and will review how we can improve its usability. We are equally sorry for the inconvenience caused during check-out when the 1,000 Baht voucher used at Baan Dum Restaurant was not correctly reflected on your bill. We understand how this resulted in an unnecessary delay, and we will reinforce our billing verification procedures with the relevant teams. Thank you also for highlighting the incorrect information regarding Baan Dum Restaurant's Sunday opening time. We apologize for the confusion and will ensure that our team has accurate and up-to-date information to provide to our guests. Regarding the mosquitoes around the resort and dining areas, we appreciate you bringing this to our attention. While our lush tropical surroundings are an important part of the resort experience, we understand the discomfort caused by insects and will continue to strengthen our preventive measures. We are pleased that you enjoyed the pool and pool bar, and we are especially grateful for your kind recognition of our bartender at the pool Mr. Sky on 12 September at 4:00 PM. We will be sure to share your appreciation with the team. Your feedback is invaluable in helping us improve, and we sincerely appreciate your continued loyalty as an ALL Accor Gold member. We hope to have the opportunity to welcome you back and provide you with a smoother and more comfortable experience on your next visit. Warm regards, Hatsadee Wangpimoon (Joey) Guest Experience Manager Movenpick Asara Resort and Spa, HuaHin

Dear Khun Ankur N., Thank you very much for taking the time to share such detailed and thoughtful feedback following your recent 4-day, 3-night stay with us. We are delighted to know that you and your wife and two daughters had an extremely satisfying and relaxing experience at Mövenpick Asara Resort and Spa, Hua Hin, and that you rated your overall experience 90/100. We are especially pleased to see your outstanding ratings for your arrival and check-in, our team, check-out and departure, accommodation, cleanliness, breakfast, WiFi, and the various services and facilities you enjoyed during your stay. We are also truly grateful for your perfect recommendation score of 10/10. Most importantly, we sincerely appreciate your wonderful comments about our team. It is heartwarming to hear that you and your family were consistently welcomed with smiles and good vibes, from check-in to our restaurants, pool bar, and throughout the resort. Your generous recognition that everyone went above and beyond to assist you is a tremendous compliment. We will certainly share your kind words with our colleagues, as recognition such as yours is a wonderful motivation for the entire team. As an ALL Accor Platinum member, we sincerely appreciate your loyalty and continued support. We are delighted that your Junior Suite was upgraded to a Private Pool Villa and that this surprise brought so much joy to your daughters. We are also pleased to know that you enjoyed your welcome drink and amenity and were satisfied with the recognition you received during your stay. Your loyalty is greatly valued, and we will continue striving to ensure that our ALL members feel genuinely welcomed and appreciated. We were particularly delighted to hear about the memorable moments your family enjoyed at Baan Dum. Knowing that your daughters had the opportunity to share the stage and sing along with the live singer, and that they were so ecstatic about the experience, is truly wonderful to hear. We are equally pleased that you enjoyed the Iced Green Tea at Kampu so much that you were inspired to ask our barista for the recipe. We will be sure to share this lovely compliment with our Food & Beverage team. We are also grateful for your appreciation of the lush greenery surrounding the resort. It is wonderful to know that our natural surroundings helped provide a peaceful escape from the busy city environment and contributed to the relaxing experience you and your family were looking for. Creating a tranquil connection with nature is an important part of the experience we aim to offer at Mövenpick Asara Resort and Spa. We sincerely appreciate your constructive feedback regarding the areas of the resort that are showing their age, as well as your suggestion regarding future renovations. We understand your observation and agree that ongoing enhancement and refurbishment are important to maintaining the quality of our guest experience. Your comments regarding the Fitness Centre/Gym, which you rated 50/100, are particularly valuable, and we will share this feedback with the relevant management team for consideration as we continue to review our facilities and future improvement plans. We also appreciate you bringing the experience with the lizards in your room to our attention. As a resort surrounded by lush tropical greenery, encounters with nature can occasionally occur, and we sincerely apologize for any discomfort this may have caused. We appreciate your understanding of our natural setting, and your suggestion regarding preventive measures will be shared with our team for further consideration. We are pleased that, despite some minor hiccups during your stay, our colleagues were able to respond promptly and go above and beyond to assist you. Your recognition of their efforts is particularly meaningful to us, as we believe genuine hospitality is demonstrated not only when everything goes perfectly, but also in how we respond when challenges arise. We are equally grateful for your positive feedback regarding our sustainability initiatives, including our sustainable food initiatives and efforts to replace single-use plastic items with more sustainable alternatives. Your recognition encourages us to continue strengthening our sustainability practices while preserving the natural environment that makes our resort special. Thank you once again for choosing to stay with us and for sharing such generous, detailed, and constructive feedback. Your wonderful words, together with your valuable suggestions, are greatly appreciated by our entire team. We are especially touched by your statement that “hospitality is much more than the architecture,” and we are delighted that our people and service helped make your family’s stay so memorable. It was truly our pleasure to welcome you, your wife, and your daughters, and we sincerely look forward to welcoming your family back to Mövenpick Asara Resort and Spa, Hua Hin again and again for many more memorable experiences. Warm regards, Hatsadee Wangpimoon (Joey) Guest Experience Manager Mövenpick Asara Resort and Spa, Hua Hin

Dear Mr. Martin H., Thank you very much for taking the time to share your detailed feedback following your recent stay with us. We are pleased to know that you and your partner enjoyed a relaxing stay at Mövenpick Asara Resort and Spa, Hua Hin, and that you rated your overall experience 70/100. We are especially happy to hear that you enjoyed your villa, in particular the private pool area, and that you found our team lovely and very helpful. Your perfect rating of 100/100 for our team is greatly appreciated. We are also grateful for your kind mention of our hostess as a special contributor to your satisfaction. We will certainly share your appreciation with her and the team, as recognition from our guests is a wonderful encouragement. At the same time, we sincerely appreciate your honest comments regarding the overall upkeep of the areas around the pool and waterfront, including the condition of some of the seating. We understand how these areas contribute significantly to the atmosphere and enjoyment of the resort, and we are sorry that their condition did not meet your expectations. We are pleased that you recognized that maintenance work was already taking place, and your comments will be shared with the relevant teams as we continue our ongoing efforts to improve and refresh the resort. We are also very pleased to know that you found your villa and the surrounding areas very clean, reflected in your 90/100 cleanliness rating. This is encouraging for our Housekeeping team and reinforces the importance of maintaining high standards throughout the resort. Regarding breakfast, we sincerely appreciate your constructive feedback. We are sorry that the breakfast selection was rated 50/100 and did not meet the standard you expected from a hotel of our brand and level in Hua Hin. We understand that breakfast is an important part of the overall stay experience, and your comments will be shared with our Food & Beverage team for review and consideration as we continue to improve both the selection and presentation. As an ALL Accor Silver member, we sincerely appreciate your loyalty and support. We also value your feedback through your 5/10 recommendation of the ALL Accor experience, and we hope that future visits will provide you with an experience that better reflects the value and standards you associate with the program. Thank you once again for your thoughtful and candid feedback. Your comments are valuable to us and help us identify where further attention is needed. We sincerely hope to have the opportunity to welcome you and your partner back to Mövenpick Asara Resort and Spa, Hua Hin and provide you with an even more comfortable, well-maintained, and memorable stay. Warm regards, Hatsadee Wangpimoon (Joey) Guest Experience Manager Mövenpick Asara Resort and Spa, Hua Hin

Dear Mr. Jonathan A. D. Thank you very much for taking the time to share your detailed feedback following your recent stay with us. Please allow us to sincerely apologize that your experience at Mövenpick Asara Resort and Spa, Hua Hin did not meet the standard you expected from our brand. We are particularly concerned to learn that your overall experience was rated 60/100 and that your stay left you feeling undervalued as a guest. We are especially sorry regarding your arrival and check-in experience, which you rated 40/100. We understand your disappointment that no team member offered assistance with your luggage upon arrival. Providing a warm welcome and attentive assistance from the moment our guests arrive is an important part of our service, and we regret that we fell short on this occasion. We are also very sorry about the condition of your terrace. We fully appreciate that the terrace was a key reason you selected this particular room, and finding leaves and branches scattered across the area significantly affected the experience you had specifically booked. While we are pleased to know that the room itself was clean, we recognize that the overall cleanliness experience was not satisfactory, reflected in your rating of 40/100. Your comments will be shared with our Housekeeping and relevant operational teams for immediate attention. Regarding the ceiling fan, we sincerely apologize for the inconvenience and, more importantly, the way your concern was handled. We understand how frustrating it must have been to wait without a follow-up, contact us again, and then receive different explanations before finally being informed that the fan was decorative. Regardless of the intended function of the fan, our response should have been prompt, consistent, and clearly communicated. The lack of proactive follow-up and inconsistent information understandably affected your confidence in our service, and for this we are truly sorry. We also take note of your feedback regarding our team, accommodation, and overall service standards. While we are pleased that you rated our breakfast selection 90/100 and your check-out and departure 80/100, we recognize that these positive aspects did not outweigh the shortcomings you experienced during your stay. We are equally sorry that your experience has led you to a 4/10 likelihood of recommending the hotel and that you would not currently consider returning. Your feedback is very valuable to us, particularly because it highlights the importance of consistent service, proactive communication, and attention to detail at every stage of the guest journey. Please be assured that your comments have been shared with the relevant department leaders for review and follow-up. We will use your feedback as an opportunity to strengthen our arrival procedures, housekeeping checks, and internal communication when responding to guest requests. Thank you once again for your honesty and for giving us the opportunity to reflect on your experience. We sincerely regret that we did not meet your expectations on this occasion, and we hope that you may consider giving us another opportunity in the future to provide the attentive, seamless, and welcoming experience that you expected from Mövenpick. Warm regards, Hatsadee Wangpimoon (Joey) Guest Experience Manager Mövenpick Asara Resort and Spa, Hua Hin

Dear Ms. Chaovana V., Thank you very much for taking the time to share your wonderful feedback following your recent stay with us. We are delighted to know that you had an enjoyable stay at Mövenpick Asara Resort and Spa, Hua Hin, and that you rated your overall experience 90/100. We are especially pleased to see your excellent ratings for your booking experience, arrival and check-in, accommodation, cleanliness, our team, check-out and departure, WiFi, and our sustainability efforts. We are also grateful for your 10/10 recommendation of the resort, reflecting your overall positive experience with us. As an ALL Accor Gold member, we sincerely appreciate your loyalty and continued support. We are pleased to know that you were fully satisfied with your ALL experience and would recommend the loyalty program with a 10/10 rating. Your continued trust in Mövenpick and ALL Accor is greatly appreciated. We are also grateful for your positive comments about our beautiful resort and the experience you enjoyed with us. At the same time, we sincerely appreciate you bringing the lighting around the walkway near the small pool to our attention. We fully understand your concern regarding visibility and safety at night. Your safety and comfort are extremely important to us, and we have shared your feedback with the relevant team for review and consideration of improvements to the lighting in this area. Thank you once again for choosing Mövenpick Asara Resort and Spa, Hua Hin, and for sharing your valuable feedback. It was our pleasure to welcome you, and we sincerely hope to have the opportunity to welcome you back for another beautiful, relaxing, and memorable stay in the future. Warm regards, Hatsadee Wangpimoon (Joey) Guest Experience Manager Mövenpick Asara Resort and Spa, Hua Hin

Dear Mr. Dulyawat S., Thank you very much for taking the time to share your detailed feedback following your recent stay with us. We sincerely apologize that your overall experience at Mövenpick Asara Resort and Spa, Hua Hin did not meet the level of service you expected, reflected in your overall rating of 60/100. We truly appreciate your honest comments, as they highlight several important areas where we need to improve. We are particularly sorry to learn about your arrival and check-in experience, which you rated 40/100. We understand your expectation of being warmly greeted upon arrival and having your welcome drink offered in a timely manner. We regret that this did not happen as smoothly as it should have, and that the welcome drink was only provided after your check-in had been completed. This is certainly not the seamless and attentive arrival experience we aim to provide. We are also concerned by your comments regarding the breakfast experience. We sincerely apologize that used plates were not cleared from your table in a timely manner and that our team did not notice your needs until the table had become full. Your observation is well taken, and we will reinforce with our Food & Beverage team the importance of being attentive, proactive, and responsive throughout the breakfast service. Furthermore, we are very sorry to hear about the presence of an ant in your room and on the bakery items in the breakfast area. Cleanliness and food hygiene are of the utmost importance to us, and we take this feedback seriously. Your comments will be shared with both our Housekeeping and Food & Beverage teams for immediate review and appropriate follow-up. As an ALL Accor Classic member, we also regret that you felt insufficiently recognized during your stay, reflected in your rating of 50/100. We appreciate your honest comparison with your experiences at other hotels, and we understand that recognition should be consistent and meaningful regardless of membership level. We will share your feedback with the relevant teams and reinforce the importance of ensuring that our ALL members feel welcomed, acknowledged, and valued throughout their stay. We also acknowledge your feedback regarding our sustainability efforts, which you rated 60/100, while appreciating your more positive rating of 80/100 for our initiatives to replace single-use plastic items with more sustainable alternatives. We will continue working to strengthen our sustainability practices and communicate our efforts more effectively to our guests. While we are pleased that some aspects of your stay, including your breakfast selection and booking experience, received more positive ratings, we recognize that the overall experience fell short of your expectations. We are particularly disappointed that we did not deliver the level of hospitality you anticipated from Mövenpick. Please be assured that your feedback has been shared with the relevant department leaders for review and follow-up. Your comments are an important reminder that every stage of the guest journey, from arrival and recognition to attentive service and cleanliness, must be handled with consistency and care. Thank you once again for your honesty and for giving us the opportunity to learn from your experience. We sincerely regret the shortcomings during your stay and hope that you will consider giving us another opportunity to welcome you back and provide the attentive, smooth, and genuinely hospitable experience you expected from us. Warm regards, Hatsadee Wangpimoon (Joey) Guest Experience Manager Mövenpick Asara Resort and Spa, Hua Hin

Dear Mr. Terence D., Thank you very much for taking the time to share your wonderful feedback following your recent anniversary stay with us. We are absolutely delighted to know that you and your partner had such a lovely and memorable stay at Mövenpick Asara Resort and Spa, Hua Hin, and that you rated your overall experience an outstanding 100/100. It is wonderful to hear that you enjoyed the privacy, cleanliness, and comfort of your private pool, as well as the excellent service provided by our team. We are especially pleased to know that you felt nothing was too much trouble and that our colleagues took care of you with genuine smiles throughout your stay. We are particularly grateful for your kind words about Khun Sky our Mixologist from our Ocean Bar. It is wonderful to hear how much you appreciated his exceptional service, personable manner, and passion for creating cocktails. Your observation of his dedication to looking after not only the bar but also the entire pool area is truly appreciated. We will certainly share your lovely compliments with Khun Sky and the team, as recognition such as yours is a great encouragement to our colleagues. As an ALL Accor Gold member, we sincerely appreciate your loyalty and are delighted to know that you rated the recognition received during your stay an excellent 100/100. We are also pleased that you enjoyed your welcome drink and welcome amenity, and that you had such positive experiences with our dining, pool bar, room service, and other facilities. Thank you once again for choosing Mövenpick Asara Resort and Spa, Hua Hin to celebrate your special anniversary and for sharing such heartfelt feedback. It was truly our pleasure to welcome you, and we sincerely hope to have the opportunity to welcome you and your partner back for another wonderful and memorable stay with us in the future. Warm regards, Hatsadee Wangpimoon (Joey) Guest Experience Manager Mövenpick Asara Resort and Spa, Hua Hin

Dear Ms. Warinthorn S., Thank you very much for taking the time to share your feedback following your recent family stay with us. We are pleased to know that you had a comfortable stay at Mövenpick Asara Resort and Spa, Hua Hin, and that you rated your overall experience 90/100. We are also happy to see your positive ratings for our booking process, arrival and check-in, our team, check-out and departure, WiFi, and our sustainability efforts. As an ALL Accor Platinum member, we sincerely appreciate your loyalty and continued support. We are pleased to know that you enjoyed your welcome drink and welcome amenity, and that you felt well recognized as an ALL member during your stay. We also greatly appreciate your kind mention of K. Dream and K. Nook. our front office team. We will certainly share your compliments with them and the team, as recognition from our guests is a wonderful encouragement. We also appreciate your constructive feedback regarding the resort’s facilities and cleanliness. We understand your comment that some areas may feel a little dated, and we value your feedback as we continue to look for opportunities to maintain and improve our facilities. We have also noted your comment regarding the difficulty in locating the garbage bin and will share this with the relevant team for consideration. Furthermore, we are sorry to see that your treatment experience was rated 70/100. While we are pleased that many aspects of your stay met your expectations, we would have liked this experience to be more satisfying. Your feedback is important to us and will be shared with the relevant team so that we may identify areas for improvement. Thank you once again for choosing to stay with us and for sharing your valuable feedback. It was our pleasure to welcome you and your family, and we sincerely hope to have the opportunity to welcome you back to Mövenpick Asara Resort and Spa, Hua Hin for an even more enjoyable and memorable stay in the future. Warm regards, Hatsadee Wangpimoon (Joey) Guest Experience Manager Mövenpick Asara Resort and Spa, Hua Hin

Dear Mr. Karl R., Thank you very much for taking the time to share your feedback following your recent stay with us. We are delighted to know that you and your companion enjoyed your 12-day stay at Mövenpick Asara Resort and Spa, Hua Hin, and that you found your room and balcony area to be spacious and comfortable. We are equally pleased to hear that our team's friendliness and helpfulness stood out during your visit, and we truly appreciate your rating of 80/100 for your overall experience, as well as your positive ratings for your arrival and check-in, accommodation, and cleanliness. As an ALL Accor Classic member, we sincerely appreciate your loyalty and thank you for your rating of 8/10 for recommending {brand} to friends, colleagues, and family. We truly value your continued support and will continue striving to provide you with enjoyable experiences and the benefits you deserve during your future stays. We also thank you for your honest comments regarding the cleanliness of the outside shower area, as well as your feedback on the breakfast selection. We are sorry that the outside shower area did not meet the standard you expected, and we understand this may have limited your enjoyment of that space. Please be assured that your comments will be shared with our housekeeping and food & beverage teams as we continue looking for opportunities to improve these areas and further enhance our guests' experience. Thank you once again for choosing to stay with us and for sharing your valuable feedback. It was our pleasure to welcome you and your companion, and we sincerely hope to have the opportunity to welcome you back to Mövenpick Asara Resort and Spa, Hua Hin for another relaxing and memorable stay in the future. Warm regards, Hatsadee Wangpimoon (Joey) Guest Experience Manager Mövenpick Asara Resort and Spa, Hua Hin

Dear Ms. Hazal B., Thank you very much for taking the time to share your feedback following your recent stay with us. We are delighted to know that you had a wonderful and peaceful stay with us. We are especially pleased to see your perfect 100/100 rating for your overall experience, along with your 10/10 recommendation of our hotel. We are also delighted with your perfect ratings for your booking experience, arrival and check-in, accommodation, our team, check-out and departure, and Wi-Fi. Your kind words about our wonderful service are greatly appreciated and will certainly be shared with our team as encouragement. As an ALL Accor Classic member, we sincerely appreciate your continued loyalty and are particularly grateful for your perfect 10/10 recommendation of the ALL Accor loyalty program. We are pleased to know that you had a positive experience as one of our valued members, and we hope to continue providing you with the recognition and benefits you deserve during your future stays. We are also delighted with your perfect 100/100 rating for our commitment and efforts toward sustainability. We appreciate your recognition of our ongoing initiatives and will continue to look for opportunities to further enhance our sustainability efforts. Thank you once again for choosing to stay with us and for sharing your valuable feedback. It was our pleasure to welcome you and your family, and we sincerely hope to have the opportunity to welcome you back to Mövenpick Asara Resort and Spa, Hua Hin for another peaceful, pleasant, and memorable stay in the future. Warm regards, Hatsadee Wangpimoon (Joey) Guest Experience Manager Mövenpick Asara Resort and Spa, Hua Hin

Dear Ms. Victoria T., Thank you very much for taking the time to share your wonderful feedback following your recent stay at Mövenpick Asara Resort & Spa Hua Hin. We are absolutely delighted to know that you had a perfect getaway in Hua Hin and that our team played such an important role in making your stay memorable. It is especially heartwarming to hear that our Bar team remembered you by name and recalled your favorite drinks from your previous stay in March. Creating this sense of genuine recognition and personalized service is something we truly value. We are also pleased that you enjoyed our cheese and wine event on the beach at sunset. We are delighted that this special experience added an extra touch to your stay and helped make your time with us even more memorable. Thank you as well for your kind recognition of Paul, our General Manager, and our colleagues Dream and Sky. We will be very happy to share your compliments with them. Your comments are a wonderful encouragement to the entire team, and we are especially pleased to know that Paul went above and beyond to make your stay special. We sincerely appreciate your excellent ratings across your arrival and check-in, accommodation, cleanliness, our team, and check-out and departure, as well as your perfect rating for your booking experience. Your 9/10 recommendation is also greatly appreciated. At the same time, we sincerely apologize for the inconvenience caused by the Wi-Fi connection. We are sorry to hear that the connection was extremely slow, that the connection required several attempts to remain stable, and that you had to rely on your mobile hotspot during your stay. We understand how frustrating this must have been, particularly when you expected a reliable internet connection. Your feedback regarding the connection speed has been shared with our relevant team for further investigation and improvement. Thank you once again for your continued support and for sharing such thoughtful feedback with us. It was truly our pleasure to welcome you back to Mövenpick Asara Resort & Spa Hua Hin, and we are delighted to hear that you plan to return. We look forward to welcoming you back again and creating another memorable stay for you. Warm regards, Hatsadee Wangpimoon (Joey) Guest Experience Manager Mövenpick Asara Resort & Spa Hua Hin

Dear Ms. Nattanan P., Thank you very much for taking the time to share your feedback following your recent stay at Mövenpick Asara Resort & Spa Hua Hin. We are delighted to know that you had a wonderful experience with us and were impressed by our good location and the warm, attentive service provided by our team. We are especially pleased to receive your excellent rating of 100/100 for our team, as well as for your arrival and check-in and check-out and departure. We sincerely appreciate your perfect 10/10 recommendation of our resort and your strong endorsement of the ALL Accor loyalty program. It is also wonderful to know that you were very satisfied with our commitment and efforts toward sustainability. We are particularly grateful for your kind recognition of Ms. Dream from our Reception team. We will be delighted to share your compliments with her, as such recognition is a great encouragement to our colleagues and motivates them to continue providing genuine and attentive service to our guests. We also appreciate your comments regarding the cleanliness of some areas during the rainy season. We understand that wet conditions can affect certain areas of the resort, and we will continue to pay close attention to these areas to ensure that they are properly maintained and kept as comfortable and safe as possible for our guests. Thank you once again for choosing Mövenpick Asara Resort & Spa Hua Hin and for sharing your valuable feedback with us. It was our pleasure to welcome you and your family, and we sincerely hope to have the opportunity to welcome you back for another enjoyable and memorable stay in the future. Warm regards, Hatsadee Wangpimoon (Joey) Guest Experience Manager Mövenpick Asara Resort & Spa Hua Hin

Dear Ms. Areeya K., Thank you very much for taking the time to share your wonderful feedback following your recent stay at Mövenpick Asara Resort & Spa Hua Hin. We are delighted to know that you and your family, including your two dogs, had such a fantastic stay with us. It is especially wonderful to hear that you appreciated the spaciousness of our two-bedroom suite, which provided plenty of room for your dogs to relax and play comfortably. We are also pleased to know that you enjoyed the generous size and comfort of the bed and had a restful night's sleep. We sincerely appreciate your excellent ratings for your accommodation, cleanliness, breakfast selection, our team, check-out and departure, Wi-Fi, and our sustainability efforts. Your perfect 10/10 recommendation of our resort is particularly appreciated and is a wonderful encouragement to our team. As a valued ALL Accor Classic member, we are also delighted to know that you would highly recommend the ALL loyalty program. We are pleased that your booking experience through the Mövenpick website was excellent as well. Thank you once again for choosing Mövenpick Asara Resort & Spa Hua Hin and for sharing your experience with us. We are thrilled that our resort provided a comfortable and enjoyable environment for both your family and your beloved pets. It was our pleasure to welcome you, and we sincerely hope to have the opportunity to welcome you all back for another relaxing and memorable stay in the future. Warm regards, Hatsadee Wangpimoon (Joey) Guest Experience Manager Mövenpick Asara Resort & Spa Hua Hin

Dear Mr. William H., Thank you very much for taking the time to share your feedback following your recent family stay at Mövenpick Asara Resort & Spa Hua Hin. We are delighted to know that you and your family had such a wonderful experience with us, and we are especially pleased that your new son enjoyed the swimming pool, beach area, and Kids Club. It is heartwarming to hear that these facilities allowed him to enjoy a variety of activities throughout the day, and we are equally delighted that breakfast became a favorite for the whole family. We sincerely appreciate your perfect overall rating of 100/100 and your 10/10 recommendation of our resort. Your excellent ratings for your arrival and check-in, accommodation, breakfast selection, our team, check-out and departure, and Wi-Fi are greatly appreciated and serve as wonderful encouragement to our entire team. We also appreciate your feedback regarding the timing of our housekeeping service. We are pleased that you had a good overall experience, while we understand that the timing of room cleaning was occasionally unexpected. Your comments are valuable and have been shared with our relevant team as we continue to improve the coordination and convenience of our housekeeping services for our guests. We are also grateful for your positive feedback regarding our sustainability efforts. Your rating of 90/100 encourages us to continue strengthening our responsible practices while maintaining a comfortable and enjoyable experience for our guests. Thank you once again for choosing Mövenpick Asara Resort & Spa Hua Hin for such a special family trip. It was our pleasure to welcome you, and we sincerely hope to have the opportunity to welcome you and your family back for another memorable and enjoyable stay in the future. Warm regards, Hatsadee Wangpimoon (Joey) Guest Experience Manager Mövenpick Asara Resort & Spa Hua Hin

Dear Ms. Chernkwan M., Thank you very much for taking the time to share your feedback following your recent stay at Mövenpick Asara Resort & Spa Hua Hin. We are delighted to know that you had an excellent experience with us and that you were impressed by the hospitality provided by our team. It is wonderful to hear that you found our staff well trained and appreciated their excellent service and attention to detail. Your perfect overall rating of 100/100 and your 10/10 recommendation are truly appreciated and a great encouragement to our entire team. We sincerely appreciate your outstanding ratings for your arrival and check-in, accommodation, cleanliness, breakfast selection, our team, and check-out and departure. We are especially pleased that our commitment to sustainability also met your expectations, reflected in your excellent rating of 100/100. We also appreciate your constructive feedback regarding the Wi-Fi connection speed. We understand how important a fast and reliable internet connection can be, particularly for our guests who may need to stay connected during their stay. Your comments have been shared with our relevant team for review as we continuously strive to improve the quality and reliability of our services. Thank you once again for choosing Mövenpick Asara Resort & Spa Hua Hin and for sharing such wonderful feedback. It was our pleasure to welcome you and your family, and we sincerely hope to have the opportunity to welcome you back for another exceptional and memorable stay in the future. Warm regards, Hatsadee Wangpimoon (Joey) Guest Experience Manager Mövenpick Asara Resort & Spa Hua Hin

Dear Ms. Jennifer O., Thank you very much for taking the time to share your wonderful feedback following your recent stay at Mövenpick Asara Resort & Spa Hua Hin. We are delighted to know that you were impressed with so many aspects of your experience, particularly the friendliness of our team, the beautiful gardens and waterways, and the dining experience at Kampu Restaurant. It is also wonderful to hear that you enjoyed your accommodation, cleanliness, breakfast, Wi-Fi, and the overall service provided throughout your stay. We sincerely appreciate your excellent ratings across many aspects of your visit, including your booking experience through the Accor ALL App, arrival and check-in, accommodation, cleanliness, breakfast, team service, check-out, and our sustainability efforts. We are especially pleased that the unexpected villa upgrade added to your experience and that, despite arriving at midnight, you were warmly welcomed by our team. Your kind recommendation of our resort and the ALL – Accor Live Limitless loyalty program, as an ALL Gold member, means a great deal to us. A special thank you for recognizing Khun Vee our FB. Manager and all our waiting staff for their attentive service during breakfast and dinner. We will be delighted to share your kind compliments with them, and we are certain they will be encouraged to know that their warm hospitality contributed to your enjoyable stay. We are also very grateful for your kind words regarding Khun Rin, our Housekeeping team member. We truly appreciate your consideration in supporting our sustainability efforts by requesting that towels and bed linens only be changed when necessary. It is wonderful to hear that Rin continued to maintain your room to a high standard while respecting your preferences. We will certainly share your compliments with her. We are also pleased to know that our Pool team provided excellent service during your stay. While we are delighted that you enjoyed your overall experience, we sincerely regret that your dinner at Baan Dum Restaurant, particularly the seafood and lobster, did not meet your expectations, especially as it was a special occasion for you. Please accept our sincere apologies for the disappointment. Your valuable feedback has been shared with our Food & Beverage team for their review and attention, as we continuously strive to ensure that every dining experience meets the high standards our guests expect. Thank you once again for choosing Mövenpick Asara Resort & Spa Hua Hin. It was a pleasure to welcome you, and we truly appreciate your thoughtful feedback and recognition of our team. We look forward to the opportunity to welcome you back for another memorable and enjoyable stay in the future. Warm regards, Hatsadee Wangpimoon (Joey) Guest Experience Manager Mövenpick Asara Resort & Spa Hua Hin