Mövenpick Asara Resort & Spa Hua Hin 5 stars

Dear Mr. Yan N. S., Thank you for taking the time to share your detailed feedback following your recent stay with us at Mövenpick Asara Resort & Spa Hua Hin. First and foremost, please accept our sincere apologies for the shortcomings you experienced during your visit. While we are pleased to know that you appreciated the tranquil atmosphere of our resort, the friendliness of our team members, and the high standard of cleanliness maintained by our housekeeping team, we deeply regret that several aspects of your stay fell short of your expectations and the standards we strive to deliver. We are especially concerned by your comments regarding the condition of the balcony railing in your accommodation. Guest safety is our highest priority, and we sincerely apologize for the distress and concern this issue caused. Please be assured that your feedback has been treated with the utmost seriousness and immediately shared with our Engineering and Rooms Division teams for urgent inspection and corrective action. We are grateful that you brought this matter to our attention, as it helps us ensure a safe environment for all our guests. We are equally sorry to learn of your disappointment regarding the recognition of your ALL Gold membership benefits. As a valued member of the ALL – Accor Live Limitless Loyalty Program, you deserve to feel recognized and appreciated throughout your stay. We regret that your arrival experience did not reflect this expectation and that the welcome amenity and recognition you anticipated were not delivered in a manner that met your previous experiences within the Accor network. Please accept our sincere apologies for the disappointment this caused. We also appreciate your comments regarding the application of Accor Plus dining benefits and understand your frustration concerning the breakfast offering. Your observations have been shared with our Front Office and Food & Beverage management teams for review to ensure that benefit communication is clear and that we continue to provide a more seamless and rewarding experience for our valued members. At the same time, we are grateful for your kind recognition of our housekeeping colleague, as well as Khun Jan and Khun and myself (Joey) from our restaurant team. We will be delighted to share your compliments with them, and we are certain they will be encouraged to know their warm hospitality left a positive impression on your stay. Thank you once again for sharing your valuable feedback. We sincerely regret the areas where we disappointed you and appreciate the opportunity to learn from your experience. We hope to have the privilege of welcoming you back in the future and restoring your confidence in Mövenpick Asara Resort & Spa Hua Hin with the level of service and recognition you rightfully expect. Warm regards, Hatsadee Wangpimoon (Joey) Guest Experience Manager Mövenpick Asara Resort & Spa Hua Hin

Dear Mr. Christopher B., Thank you very much for taking the time to share your feedback following your recent stay with us at Mövenpick Asara Resort & Spa Hua Hin. We are delighted to learn that nearly all aspects of your stay were excellent and that you had an enjoyable overall experience with us. It is particularly rewarding to know that our team members at both the main restaurant and beach bar made a positive impression by providing attentive and personalized service. We are also pleased that you were highly satisfied with the cleanliness of your room and appreciated the quality of our accommodation, breakfast selection, WiFi service, and sustainability efforts. As a valued ALL Silver member, we sincerely appreciate your loyalty to Accor and thank you for your continued trust and support. It is wonderful to know that you would recommend our resort to your family and friends, as well as the ALL - Accor Live Limitless loyalty program. At the same time, we sincerely appreciate your constructive suggestions regarding pool accessibility and in-room entertainment. Your recommendation to install handrails to improve safety and accessibility when entering and exiting our pools is valuable feedback, and we understand how this enhancement could provide greater comfort and confidence for our guests. We also acknowledge your comments regarding the selection of English-language television channels. Please be assured that both suggestions have been shared with our management team for review as we continuously seek opportunities to enhance our guests' experience. Thank you once again for choosing Mövenpick Asara Resort & Spa Hua Hin and for sharing your valuable feedback. We truly appreciate your comments and look forward to welcoming you back in the near future for another relaxing and memorable stay. Warm regards, Hatsadee Wangpimoon (Joey) Guest Experience Manager Mövenpick Asara Resort & Spa Hua Hin

Dear Mr. Patrick G., Thank you very much for taking the time to share your feedback following your recent stay with us at Mövenpick Asara Resort & Spa Hua Hin. We are pleased to learn that you appreciated our attentive team members and convenient location. It is also rewarding to know that you were satisfied with your booking experience, arrival and check-in process, departure experience, WiFi service, and our commitment to sustainability. At the same time, we sincerely thank you for bringing to our attention the concerns you experienced regarding your accommodation and cleanliness. Please accept our sincere apologies that the condition of the room did not meet your expectations. We are particularly concerned to learn about the cleanliness of the bathtub, the presence of dead insects, and the condition of the room floors. This is certainly not reflective of the standards we strive to maintain, and we understand how these issues may have affected your comfort during your family stay. We have shared your feedback with our Housekeeping and Engineering teams for immediate review and follow-up. Additional attention will be given to our room inspection procedures to ensure that guestrooms are thoroughly cleaned, properly maintained, and prepared to the highest standards before guest arrival. We also appreciate your comments regarding the room layout and breakfast experience. Your feedback is valuable to us as we continuously seek opportunities to improve our facilities and services. As a valued ALL Classic member, we would like to sincerely thank you for your continued loyalty to Accor and for recommending both our resort and the ALL Loyalty Program to your family and friends. Your trust and support are greatly appreciated. Thank you once again for choosing Mövenpick Asara Resort & Spa Hua Hin and for sharing your valuable feedback. We hope to have the opportunity to welcome you and your family back again in the future and provide you with a much-improved experience. Warm regards, Hatsadee Wangpimoon (Joey) Guest Experience Manager Mövenpick Asara Resort & Spa Hua Hin

Dear Mr. Wayne C., Thank you very much for taking the time to share your feedback following your recent stay with us at Mövenpick Asara Resort & Spa Hua Hin. We are delighted to learn that you had such an enjoyable stay and that you appreciated the spacious accommodation, including the indoor and outdoor rain showers. It is especially rewarding to know that you enjoyed the authentic Thai cuisine at Baan Dum Restaurant and found our team members to be well-trained and attentive throughout your visit. We are also pleased to hear that you had a wonderful experience at Asara Spa and chose to return for a second treatment. Your recommendation of our spa facilities is greatly appreciated and will be shared with the team. Furthermore, we are delighted that you were satisfied with your booking experience through the Accor ALL App, breakfast selection, cleanliness, WiFi service, sustainability initiatives, and your overall arrival and departure experiences. Thank you as well for sharing your observations regarding mosquitoes during rainy weather. As our resort is situated within a lush tropical beachfront environment surrounded by ponds, gardens, and natural landscapes, mosquitoes can occasionally be present, particularly after rainfall. We continuously implement preventive pest-control measures throughout the resort and also make mosquito repellent available for guests' comfort. We appreciate your understanding and your helpful recommendation for future visitors. As a valued ALL Gold member, we would like to sincerely thank you for your continued loyalty to Accor and for recommending both our resort and the ALL Loyalty Program to your family and friends. Your trust and support mean a great deal to us. Thank you once again for choosing Mövenpick Asara Resort & Spa Hua Hin and for sharing your valuable feedback. We look forward to welcoming you back again in the near future for another relaxing and memorable stay. Warm regards, Hatsadee Wangpimoon (Joey) Guest Experience Manager Mövenpick Asara Resort & Spa Hua Hin

Dear Ms. Chanansinee S., Thank you very much for taking the time to share your feedback following your recent stay with us at Mövenpick Asara Resort & Spa Hua Hin. We are delighted to learn that you enjoyed a peaceful and relaxing atmosphere during your stay with us. It is especially rewarding to know that you were satisfied with your accommodation, breakfast selection, WiFi service, and overall departure experience. We are pleased that our resort provided a tranquil setting for your couple's getaway. At the same time, we sincerely thank you for sharing your comments regarding the cleanliness of the pool area. As our resort is nestled within a lush tropical landscape surrounded by mature trees and gardens, leaves and flowers may naturally fall into outdoor spaces throughout the day. Nevertheless, we understand your concern and appreciate your suggestion. Your feedback has been shared with our Housekeeping and Pool Maintenance teams for review to ensure that the pool area remains as clean and inviting as possible for all our guests. We also appreciate your ratings regarding the arrival experience and team service. Your comments are valuable to us as we continuously strive to enhance every aspect of the guest experience. Thank you once again for choosing Mövenpick Asara Resort & Spa Hua Hin and for sharing your valuable feedback. We truly appreciate your support and look forward to welcoming you back again in the near future for another relaxing and memorable stay. Warm regards, Hatsadee Wangpimoon (Joey) Guest Experience Manager Mövenpick Asara Resort & Spa Hua Hin