Pullman Beijing South Hotel

It was easy, delightful and in a great location. The staff were always so helpful.

Charlie in the concierge's desk is very good.

Getting felt in comfortable environment. Staffs are getting friendly while conversation

I like it so much, Celine is the best customer service I ever seen.

warmly welcomed,very nice room

the room looks good and the food is good.

clean, confortable, good breakfast

Experience was not good from concierge to restaurants. Mainly the attitude of the staff.

I like amenities in place, restaurant, Han´s Plaza is near and near to subway!

breakfast selection is poor... and despite asking for coffee 3 times..we didn't receive it even after 30minutes..only good staff there is Cindy who is helpful. concierge service also lousy.staff input wrong address and can driver sent us to wrong address because of that. when I feedback to the mgr next morning in Chinese, he only said likely it is miscommunication and didtn bother to apologize. yet when my Indian and French colleague told him the same thing in English, he apologies profusely. is this racism against a fellow Chinese who speaks in Mandarin and not English ?

This was my second short business trip to Beijing South which was enjoyable during my stay at the Pullman. The staff were courteous and helpful.

during my stay, I need a domestic deliver service the front desk lady; 梁凌燕 Bertha , She helped to take care all the delivery service, I was very impress. I will stay in Pullman hotel again due to this kind of customer service. I am very satisfied.

I booked a club suite. the club was terrible; no service, staff not know what to do. No food and beverage limited.

Room is neart, facility deploy makes Fengshui inside flowing. The bedding makes people relax and easily to be in dream. The whole environment makes you feel safe and comfortable. However, in such a five star hotel can't find a pencil sharpener. and reception answers " sorry, no pencil sharperner" which is absolutly not good enough. you can find buy even offer a pencil instead of offering pencil sharpener, should not answer a simple word "NO". THis is not a complex request. The point is: do you really care about your customer's needs and request?

1- Reception: people no professional and on top of that they do not speak english. Restaurant, same food on buffet all time from several times I have been there with also service not professional and do not speak English. 2- Security: if the key-card to access to room doesen't work the receptionists provide a card to access to rooms without requiring any ID card o passport to the person, meaning that everybody can claim to be the owner of one room number to get the key-card on reception !!!!! 3- Early checking: you must charge some ectra fee for an early checking and not a full day as most of flights from Europe arrives early in the morning with people arriving to hotel from 8am 4- ooms: strong smell to food on rooms and corridors 5- Receipts for restaurant that are charged to rooms: you provide only 2 sheets for signature that you keep on your side without providing a copy to customer. 6- Checkout and final bill: you provide a document that is written notice instead of Invoice and on top of that your system is not providing right information because its not mentioned the total number of days in you hotel. As you see you still need to work hard for improvements to host international customers and I hope this helps and is not just a waste of time for me that I am a frequent customer to this hotel and in the company we recomend also this hotel to our customers coming from other countries to visit our factory. Awaiting an email from your side fir your comments. mv… Best regards MV