Novotel London Brentford 4 stars

Customer review rating (ALL Rating) 4.3/5 1,225 reviews

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Great West Road, TW80GP BRENTFORD, United Kingdom

Description

Hotel extras

  • Spacious modern hotel with parking in the heart of West London

  • Relax in the gym, heated indoor pool and stylish sanarium

  • Enjoy excellent international cuisine and British classics

  • Discover world-famous attractions like Kew Gardens

  • Flexible West London meeting rooms for events and functions

Our accommodation(s)

Hotel location

Novotel London Brentford

Great West Road
TW80GP BRENTFORD
United Kingdom

GPS:51.491003, -0.302124

Telephone
Fax +44 20 3693 1810

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Pets welcome
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service

GOURMET BAR & RESTAURANT

Serving a menu of international dishes and homegrown classics, our hotel restaurant in Brentford caters to every taste. From sharing Indian to Asian noodles, Thai curries to gourmet burgers, moreish cheesecake to exotic fruit salad, we've got you covered.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.3/5  1,225 reviews

TripAdvisor Rating  4.3/5  1,499 reviews

Certificate of excellence 2025

Unclear car parking information

TripAdvisor rating 3.0/5

Aigul G TripAdvisor review

it’s not my first time with Novotel. The room met expectations, with no surprises, but two issues ruined the experience. First, the hotel website states there are 70 underground parking spaces for £15, but that’s all. I chose to drive to London and entered the postcode. When I arrived at the underground parking, signage was unclear. I assumed that any bay could be used for parking. However, you need to find a bay marked with “H”; otherwise, you’ll receive a PCN ticket immediately. I showed this poor parking information to the reception staff, who admitted that several customers had faced the same issue. I wonder why clearer instructions couldn’t be provided, especially about locating specific bays. It's so easy. The second issue happened the next day at the swimming pool. While swimming, my daughter noticed a poo at the bottom of the pool. The day manager was not very helpful. he nearly shrugged his shoulders. I was do surprised. I know it's not the staff's fault that some guests think it's ok to leave their faeces in the swimming pool but you expect that manager will be more proactive.

AMAZING!

TripAdvisor rating 5.0/5

DonJam80 TripAdvisor review

We stayed at the hotel for one night as we watched the England v New Zealand Rugby match (what a game)! The location compared to Twickenham was great and the taxi from the hotel was very competitive. The team are amazing, very attentive, friendly and always willing to help. The F&B area was really funky, we enjoyed a nice drink in the comfy chairs when we came back from the game and enjoyed a lavish breakfast was amazing. We checked out the lovely pool but didn't get chance to use it, next time. We will definitely be back again and for longer next time.

Customer review rating 4.5/5

Josef P. Business - Confirmed reviews ALL

From check in to use the facilities , great experience, the only downside was , water pressure is very low.

Dear Josef P., Thank you for your positive feedback regarding your recent stay. We are pleased to hear that our staff provided attentive service and that you enjoyed your experience. We appreciate your comment about the water pressure and will certainly take it into consideration for future improvements. Kind regards, Novotel London Brentford

Customer review rating 4.5/5

Randip S. Business - Confirmed reviews ALL

Polite and professional staff, clean hotel

Dear Randip S., Thank you for your kind words regarding our location and the professionalism of our staff. We are pleased to hear that you found our hotel to be clean. Your feedback is greatly appreciated and motivates us to maintain our high standards. Best regards, Novotel London Brentford

Customer review rating 4.5/5

Katie L. Business - Confirmed reviews ALL

Staying away from home for work and had a really warm welcome from staff at reception and in the restaurant. Made it a much nicer experience than I have had elsewhere.

Dear Katie L., Thank you for your kind words regarding our staff and the welcoming atmosphere at our hotel. We are delighted to hear that your experience surpassed your expectations during your work stay. Your feedback is invaluable in maintaining our high standards. Best regards, Muhammad Abbas Novotel London Brentford

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Other web-users rate our hotel

  • 584 reviews 8/10 Location
  • 1,183 reviews 7.3/10 Room
  • 1,216 reviews 8/10 Service
  • 17 reviews 4.8/10 WiFi
  • 572 reviews 8.3/10 Cleanliness
  • 413 reviews 8.2/10 Breakfast
  • 341 reviews 7.8/10 Pool

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Price from: 1 night for 1 person in the room category identified within the same price range, excluding additional services and breakfast. This refers to the lowest public price, including all taxes (Some taxes may be payable on arrival at the hotel (for example, tourist tax), depending on current local regulations.) for the accommodation concerned, found on https://all.accor.com/ site today, for a one-night stay in the next 20 days. Varies according to period and availability. The price is only guaranteed at the time of booking. All bookings (foreign) are payable in the local currency where the hotel is situated. Only the amount confirmed during the booking in the hotels local currency is guaranteed. An estimated conversion in your local currency may be given for reference but is not part of the contract. Your bank may charge you bank fees and/or exchange fees at the time of payment.