Grand Mercure Hanoi 5 stars

Customer review rating (ALL Rating) 4.7/5 664 reviews

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Description

Hotel extras

  • Contemporary design infused with Vietnamese elements.

  • Free WiFi is available throughout the hotel.

  • Enjoy the outsanding views from our rooftop bar.

  • Enjoy the delectable delicacies at our signature Vietnamese restaurant.

  • Walking distance to Temple of Literature, a historical site of Hanoi.

Our accommodation(s)

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Hotel location

Grand Mercure Hanoi

9 Cat Linh, Quoc Tu Giam, Dong Da
10000 HANOI
Vietnam

GPS:21.027828, 105.833532

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Car park
  • Shuttle
  • Restaurant
  • Wheelchair accessible
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • Room service

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

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ALL Rating  4.7/5  664 reviews

Terrible Room Condition

Customer review rating 1.0/5

Michael Friends - Confirmed reviews ALL

A nice looking hotel with an unacceptable room for sleeping as it had an awful smell (sewage?) that seemed to be activated by the cooling element of the air conditioning being turned off in the middle of the night (on both nights I stayed there). This was made worse by a general manager who seemed to be in denial ("we would have had complaints from other guests if this was a problem").

Another excellent stay at Grand Mercure Hanoi !

Customer review rating 5.0/5

Patrick D. Business - Confirmed reviews ALL

The hotel offers an excellent service at all levels and has just been renovated. Highy recommended

Good stay

Customer review rating 4.5/5

Elle Business - Confirmed reviews ALL

I enjoyed my stay at Grand Mercure. Staff is very nice and having 3 pieces free laundry a day was excellent. I find food in the lounge could be improved since taste is so so. Also it's not easy to operate the lights in the room. In particular bathroom is dark which is hard to put make up on.

Great hotel - amazing food

Customer review rating 4.5/5

Jodie A. Business - Confirmed reviews ALL

I was there for a work function. The meals provided each day were incredible and I am sure I have put on weight. As always the service is impeccable and the rooms are lovely and luxurious. It is great to see that the building next door is now pretty much complete - so this is no longer a problem with construction noise.

Dear Ms. Jodie Ellen A., Thank you for your kind words and great review of the Grand Mercure Hanoi. We are so pleased to hear that you had such a positive experience with our hotel facilities and service. At Grand Mercure Hanoi, it is our mission to provide a superior level of service and ensure guests feel as if they are at home. We appreciate you noticing our efforts and hope that you will return soon. Best regards, Hannah Phan Guest Experience Manager

Great hotel

Customer review rating 5.0/5

Chung Business - Confirmed reviews ALL

Good location for local food and convenience to travel to different parts of Hanoi. Well appointed room and services.

Dear Mr. T. Quang Chung, Thank you for sharing your valuable feedback. We are pleased to hear that you found our location convenient for exploring local food and traveling around Hanoi, and that you enjoyed our well-appointed rooms and services. It’s wonderful to know that our team was helpful during your stay. We also appreciate your suggestion regarding hygiene standards at our egg and noodle stations. Please rest assured that we take hygiene and guest safety very seriously, and we will review your feedback with our kitchen team to ensure we maintain the highest standards. Thank you again for your insights, and we look forward to welcoming you back in the future. Best regards, Hannah Phan Guest Experience Manager

Other web-users rate our hotel

  • 277 reviews 8.4/10 Location
  • 536 reviews 8.9/10 Room
  • 714 reviews 9.4/10 Service
  • 9 reviews 7.1/10 WiFi
  • 331 reviews 9.7/10 Vibe
  • 292 reviews 9.2/10 Amenities
  • 203 reviews 8.9/10 Breakfast
  • 175 reviews 8.9/10 Cleanliness

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