Grand Mercure Hanoi 5 stars

Customer review rating (ALL Rating) 4.6/5 431 reviews

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Description

Hotel extras

  • Contemporary design infused with Vietnamese elements.

  • Free WiFi is available throughout the hotel.

  • Enjoy the outsanding views from our rooftop bar.

  • Enjoy the delectable delicacies at our signature Vietnamese restaurant.

Our accommodation(s)

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Hotel location

Grand Mercure Hanoi

9 Cat Linh, Quoc Tu Giam, Dong Da
10000 HANOI
Vietnam

GPS:21.027828, 105.833532

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Car park
  • Shuttle
  • Restaurant
  • Wheelchair accessible
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • Room service

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

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ALL Rating  4.6/5  431 reviews

good stay

Customer review rating 5.0/5

Quan H. Business - Confirmed reviews ALL

thank you for the free upgrade. my boss is very happy!

Well located, tastefully design hotel

Customer review rating 5.0/5

Natalie Business - Confirmed reviews ALL

Rooms were an oasis in the vibrant and busy Hanoi. The rooms were also tastefully designed and maintained with outstanding service and care.

Dear Ms. Jair Lui N., We very much appreciate your comments regarding your stay at Grand Mercure Hanoi. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Hannah Phan Guest Experience Manager

the best choice for accor members

Customer review rating 5.0/5

Quang N. Business - Confirmed reviews ALL

The Grand Mercure Ha Noi is a splendid addition to Hanoi's luxury hotel scene. The service has improved to an exceptional level after 1 year of running thanks for your listening to al contribution I made. The front office and club lounge team, featuring Quang, Hanna, Edgar, Linh, and Giang, has consistently delivered fast, professional service, adeptly meeting all my needs and preferences during my stays. Moreover, PT Dung at the gym deserves a special mention for his friendly demeanor and proactive assistance, enhancing my workout experiences significantly. I am genuinely hopeful this high caliber of hospitality continues in my future visits. The Grand Mercure Ha Noi is setting a standard for excellence that is both commendable and noteworthy.

Dear Dr. N. Ngoc Quang, We very much appreciate your comments regarding your stay at the Grand Mercure Hanoi. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Hannah Phan Guest Experience Manager

Disappointed - Needs better training program

Customer review rating 1.0/5

Steven C. Friends - Confirmed reviews ALL

Checkin/Out. 9 Room/cleanliness 9 Restaurant/food 1 Had 2 one night reservations 4/18 and 4/21. So disappointed that I cancelled the 2nd.

Dear Mr. Steven Chi C., Thank you for taking the time to tell us about your experience at the Grand Mercure Hanoi. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Grand Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Hannah Phan Guest Experience Manager

Great friendly and efficient staff

Customer review rating 4.5/5

Gregory Couples - Confirmed reviews ALL

Honeymoon stay that made us feel welcome. Full of great food and impeccable service.

Dear Mr. Gregory Robert J., Thank you very much for spending time to share your experience at Grand Mercure Hanoi! It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Hannah Phan Guest Experience Manager

Other web-users rate our hotel

  • 169 reviews 9/10 Location
  • 363 reviews 9/10 Room
  • 462 reviews 9.4/10 Service
  • 5 reviews 7.6/10 WiFi
  • 227 reviews 9.8/10 Vibe
  • 171 reviews 8.9/10 Amenities
  • 130 reviews 8.9/10 Breakfast
  • 116 reviews 9/10 Cleanliness

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