Grand Mercure Hanoi 5 stars

Customer review rating (ALL Rating) 4.7/5 633 reviews

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9 Cat Linh, Quoc Tu Giam, Dong Da, 10000 HANOI, Vietnam

Description

Hotel extras

  • Contemporary design infused with Vietnamese elements.

  • Free WiFi is available throughout the hotel.

  • Enjoy the outsanding views from our rooftop bar.

  • Enjoy the delectable delicacies at our signature Vietnamese restaurant.

Our accommodation(s)

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Hotel location

Grand Mercure Hanoi

9 Cat Linh, Quoc Tu Giam, Dong Da
10000 HANOI
Vietnam

GPS:21.027828, 105.833532

Telephone
Fax +84 24 3244 4747

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Car park
  • Shuttle
  • Restaurant
  • Wheelchair accessible
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • Room service

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.7/5  633 reviews

Good stay

Customer review rating 5.0/5

Ricky T. Couples - Confirmed reviews ALL

Good service

Dear Mr. Yew Thiam T., We very much appreciate your comments regarding your stay at the Grand Mercure Hanoi. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Hannah Phan Guest Experience Manager

Excellent stay!

Customer review rating 5.0/5

Patrick Business - Confirmed reviews ALL

Grand Mercure Hanoi is a very high-standard hotel offering top services in a amazing place. I particularly appreciated the interior design and architecture, as well as professionalism and kindness of the staff. Well done !

Dear Mr. Patrick Jean Pierre D., Thank you for your wonderful feedback at Grand Mercure Hanoi! We’re delighted to hear that you enjoyed the hotel’s high standards, stunning design, and architecture. Your kind words about the professionalism and kindness of our staff mean a great deal to us and will be shared with the team. We truly appreciate your support and look forward to welcoming you back for another exceptional experience. Best regards, Hannah Phan Guest Experience Manager

Very convenient location and helpful staff

Customer review rating 4.5/5

Julia Business - Confirmed reviews ALL

As usual the room was clean and spacious and the staff extremely helpful, the only negative was that someone in a nearby room was making a lot of noise- sounded like they were ten pin bowling and dropping the ball. Perhaps a gentle reminder in the room to be considerate of other guests ?

Dear Ms. Julia G., Thank you for your kind feedback. We’re delighted to hear that you enjoyed the cleanliness and spaciousness of the room, and that our staff were helpful during your stay. We sincerely apologize for the noise disturbance caused by nearby guests. We understand how important a peaceful environment is, and will certainly take your suggestion into consideration by reminding guests to be mindful of noise levels. We look forward to welcoming you back soon! Best regards, Hannah Phan Guest Experience Manager

Beautiful hotel with great service

Customer review rating 4.5/5

Alan Couples - Confirmed reviews ALL

Beautiful hotel and each step into the hotel gets better. The staff at the Executive Lounge are well trained and professional. They focus on client experience and comfort; many times knowing exactly what are one’s favourites. Ms Hannah, the Experience Manager should be complimented for leading a strong team. Location wise is not too bad although not walking distance to the Hoan Kiem lake (centrepoint).

Dear Mr. Teong Soon Alan Y., Thank you for your kind words and for taking the time to share your experience with us. We are delighted to hear that you found our hotel beautiful and that your experience improved with each step. It’s especially rewarding to know that the team at our Executive Lounge left such a positive impression with their professionalism and focus on guest comfort. Their ability to anticipate and cater to your preferences is something we take great pride in. While our location is slightly removed from Hoan Kiem Lake, we’re glad to know it was still convenient for your needs. We hope the peaceful setting offered a nice complement to your time exploring the city. We look forward to welcoming you back soon for another exceptional stay. Best regards, Hannah Phan Guest Experience Manager

Great attentive staff.

Customer review rating 5.0/5

Keith D. Families - Confirmed reviews ALL

Brilliant service from all.

Dear Mr. Keith D., Thank you for your kind words about Grand Mercure Hanoi! We're thrilled to hear that you experienced brilliant service and that our staff was attentive to your needs. Your satisfaction is our top priority, and we truly appreciate your positive feedback. We look forward to welcoming you back in the future! Sincerely, Hannah Phan Guest Experience Manager

Other web-users rate our hotel

  • 258 reviews 8.8/10 Location
  • 511 reviews 9.1/10 Room
  • 680 reviews 9.3/10 Service
  • 9 reviews 7.1/10 WiFi
  • 327 reviews 9.7/10 Vibe
  • 274 reviews 9/10 Amenities
  • 196 reviews 8.6/10 Breakfast
  • 169 reviews 9.2/10 Cleanliness

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Price from: 1 night for 1 person in the room category identified within the same price range, excluding additional services and breakfast. This refers to the lowest public price, including all taxes (Some taxes may be payable on arrival at the hotel (for example, tourist tax), depending on current local regulations.) for the accommodation concerned, found on https://all.accor.com/ site today, for a one-night stay in the next 20 days. Varies according to period and availability. The price is only guaranteed at the time of booking. All bookings (foreign) are payable in the local currency where the hotel is situated. Only the amount confirmed during the booking in the hotels local currency is guaranteed. An estimated conversion in your local currency may be given for reference but is not part of the contract. Your bank may charge you bank fees and/or exchange fees at the time of payment.