Grand Mercure Hanoi 5 stars

Customer review rating (ALL Rating) 4.7/5 712 reviews

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Grand Mercure Hanoi - Image 1
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9 Cat Linh, O Cho Dua Ward, 10000 HANOI, Vietnam

Description

Hotel extras

  • Contemporary design infused with Vietnamese elements.

  • Free WiFi is available throughout the hotel.

  • Enjoy the outsanding views from our rooftop bar.

  • Enjoy the delectable delicacies at our signature Vietnamese restaurant.

  • Walking distance to Temple of Literature, a historical site of Hanoi.

Our accommodation(s)

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Hotel location

Grand Mercure Hanoi

9 Cat Linh, O Cho Dua Ward
10000 HANOI
Vietnam

GPS:21.027828, 105.833532

Telephone
Fax +84 24 3244 4747

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Pets not allowed
  • Shuttle
  • Restaurant
  • Wheelchair accessible
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.7/5  712 reviews

Customer review rating 5.0/5

Peter E. D. Business - Confirmed reviews ALL

Always great stay very comfortable and excellent staffing.

Dear Mr. D., Thank you very much for your kind feedback. We are truly delighted to learn that our convenient location met your business needs and that you had a comfortable stay, complemented by our attentive service. We sincerely look forward to the pleasure of welcoming you back to Grand Mercure Hanoi in the near future. Yours sincerely, Nguyen The Quang Front Office Manager Grand Mercure Hanoi

Customer review rating 4.5/5

Tiantian W. Business - Confirmed reviews ALL

Service is quite good and helped me to combine two separate beds.

Dear Tiantian W., Thank you for your kind words regarding our location and comfortable bedding. We are pleased to hear that our team was able to assist you in combining the beds for your comfort. Your feedback is greatly appreciated. Nguyen The Quang Front Office Manager

Customer review rating 4.5/5

Sunita D. C. S. Solo - Confirmed reviews ALL

Had a great stay. Hotel was in a good location. Room was very comfortable. Only gripe was that I noticed the kettle and coffee machine were not cleaned properly before i checked in to room. Upon asking them to clean the kettle it was sorted out quickly. Reception staff were extremely helpful with all enquiries. 9/10 only bcs of the kettle cleanliness.

Dear Ms. S., Thank you very much for your positive feedback about your great stay, good location, and very comfortable room. We are pleased to know that our reception staff were extremely helpful with all your enquiries and that the issue with the unclean kettle was resolved quickly upon your request.​ We sincerely apologize for the housekeeping oversight with the kettle and coffee machine cleanliness, which impacted your overall experience and resulted in a 9/10 rating. This has been escalated to our housekeeping team for immediate training and process improvements to ensure all amenities meet our premium standards moving forward.​ We hope to welcome you back to Grand Mercure Hanoi soon to deliver the perfect 10/10 experience. Warm regards, Le Minh Thu Guest Experience Manager Grand Mercure Hanoi

Customer review rating 5.0/5

Thomas W. Families - Confirmed reviews ALL

I had a wonderful stay at this hotel. The staff provided excellent service, and they even surprised me with a birthday cake, which made my trip extra special. The room was clean, comfortable, and well-maintained. Highly recommend!

Dear Mr. W., Thank you very much for your wonderful feedback. We are delighted to hear that you had a wonderful stay with us and that our staff provided excellent service, including the special birthday cake surprise that made your trip extra memorable.​ It is also gratifying to know that you found the room clean, comfortable, and well-maintained, which reflects our commitment to high standards. Your high recommendation truly motivates the team, and we look forward to welcoming you back to Grand Mercure Hanoi for another special occasion. Warm regards, Le Minh Thu Guest Experience Manager Grand Mercure Hanoi

Customer review rating 0.5/5

Elise M. A. D. B. Business - Confirmed reviews ALL

Cleaning, cockroaches, hospitality, bed, check in time. This is not a good place. It is rather a 3 stars hotel.

Other web-users rate our hotel

  • 299 reviews 8.5/10 Location
  • 519 reviews 9/10 Room
  • 704 reviews 9.2/10 Service
  • 8 reviews 9.2/10 WiFi
  • 306 reviews 9.4/10 Amenities
  • 299 reviews 9.7/10 Vibe
  • 198 reviews 8.9/10 Breakfast
  • 174 reviews 8.7/10 Cleanliness

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Price from: 1 night for 1 person in the room category identified within the same price range, excluding additional services and breakfast. This refers to the lowest public price, including all taxes (Some taxes may be payable on arrival at the hotel (for example, tourist tax), depending on current local regulations.) for the accommodation concerned, found on https://all.accor.com/ site today, for a one-night stay in the next 20 days. Varies according to period and availability. The price is only guaranteed at the time of booking. All bookings (foreign) are payable in the local currency where the hotel is situated. Only the amount confirmed during the booking in the hotels local currency is guaranteed. An estimated conversion in your local currency may be given for reference but is not part of the contract. Your bank may charge you bank fees and/or exchange fees at the time of payment.