Novotel Mumbai Juhu Beach 4 stars

Customer review rating (ALL Rating) 3.7/5 1,273 reviews

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Novotel Mumbai Juhu Beach - Image 1
Novotel Mumbai Juhu Beach - Image 2
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Balraj Sahani Marg, Juhu Beach, 400 049 MUMBAI, India

Description

Hotel extras

  • 20 mins from Airport, Beachfront hotel in Juhu overlooking Arabian Sea

  • Gada da Vida - Chic sea lounge overlooking the sea

  • Experience newly renovated rooms with modern decor

  • Pet friendly hotel

  • Hookah is not permitted in the hotel premises

Our accommodation(s)

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Hotel location

Novotel Mumbai Juhu Beach

Balraj Sahani Marg, Juhu Beach
400 049 MUMBAI
India

GPS:19.108683, 72.824364

Telephone
Fax +91 22 6693 4455

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Shuttle
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • Room service

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  3.7/5  1,273 reviews

TripAdvisor Rating  4.0/5  4,200 reviews

Certificate of excellence 2024

Misleading information given to me

TripAdvisor rating 1.0/5

639kamrang TripAdvisor review

One of the worst experience with Novotel Juhu Mumbai Hotel staff and the way they handled my case of early check out.. I had informed one of the front desk lady Sanika about the early check out on Friday night as against my scheduled check out on saturday morning. She never informed me that she would need a mail from my travel desk to process this request . on the day on Check out , i was told by her that she can't waive off the tariff of one day as i had not sent any mail to the Hotel reservation and to which i confronted her about not informing me the night before. To my utter disbelief and surprise she blatantly clamed to have informed me about the process , which by the way was a big lie. Suddenly the duty manager pops out of nowhere and assures me that once they receive a mail , they would not charge me an extra day. So i called my travel desk and asked him to send an email to the hotel as advised by the duty manager and the mail was sent to them at 0940 am. I left the hotel for airport and to my surprise i got a call from Kirti this time saying that they have not received any mail from my travel desk. I am sitting on the plane that is about to take off , i still manage to forward the same mail sent to them by my travel desk and i fly off to my destination. When i reach home after few hours , i again receive a call from Kirti saying that they can't waive off the tarriff as it is not their policy and can't be approved. I asked her why was this not told to me when i was at the hotel that morning. To which she responds that we at front desk ca not take this decision and only reservation manager can do that. I requested her to let me speak to the reservation manager and it took me 10 calls to get through to Mr Abid Baig to whom i explained every bit of the story and he assured me that he will look into the matter and call me back. He never called and instead asked one of the front desk guy - Shivam to call me and give me the same old story of policy and approval and stuff. Everyone in the tea had been telling different stories to me and i am surprised that a senior manager like Mr Abid Baig didn't have the courtesy to personally call and sort this out after committing a call back to me. I would advise everyone travelling to Mumbai not to book this hotel , no matter what. They are unprofessional , liars and least bothered about client satisfaction. It s not always about food, rooms, or location but about the kind of service that you get and believe me , their is a nightmare.

Bad service and awful room

TripAdvisor rating 1.0/5

Gaurav K Families - TripAdvisor review

My booking was for kind bed superior room but at the time of checkin i was told that they don’t have that room available and was given a twin bed room that was absolutely awful. I was told that next day i will be shifted to the room category that i had booked. I was a terrible experience and i will never be booking this hotel again

Amazing staff at sampan Chinese restaurant

TripAdvisor rating 5.0/5

Abhishek G TripAdvisor review

Pretty and Aditya are an asset to company. They are so service oriented 5 stars to them. The Sampan Chinese restaurant is amazing in Novotel hotel. I liked ambience. Food, service gesture Everything is amazing and the portions are big. Hotel guest has discount

Not Worthy of the Novotel Name

TripAdvisor rating 2.0/5

Jason C TripAdvisor review

I like the Novotel brand, and as a frequent traveler whenever I see a Novotel is an option, I happily stay there as I’m assured of a modern, stylish, high quality hotel with excellent service at a reasonable price. Sadly the Novotel Juju Beach is not worthy of the Novotel name. This was one of the worst stays I’ve had anywhere in the world. My supposedly 'Premier' room was far from and shabby at best. There were stains on the carpets, net curtains, walls and sofa, a number of the electrical sockets were loose, the soap dispenser in the bathroom came away from the wall when used and the furniture and fittings looked as if they were third hand. The bed was also the most uncomfortable I’ve ever stayed in, leaving me with a painful back each morning and to top it all off the air con was stuck on one temperature. Then we come to the service throughout the hotel. From reception to the bar to the main restaurant, service was either slow, chaotic or surly and in the case of the bar, all three. Breakfast was generally absolute chaos with guests getting fed up of the long queues and just eating outside, which proved to be a good decision as the staff were so slow to replenish the more popular food choices there was often just a few scant morsels to choose from. This hotel is not worthy of the Novotel name and the management should be ashamed to run it under that brand.

The Accor Hotel beside beach in Mumbqi

TripAdvisor rating 5.0/5

Miles G TripAdvisor review

The Hotel very responsive to our need Business Trip for two pwrsons need atwin Toom although fully booked. The alounhe area provide Variety of Food mfor Accir Elite, Lounge service level was Great. The lounge staffs on stanby Kartikey and Sainath very attentive to guests

Dear Sir / Maam , Namaste from Novotel Mumbai Juhu Beach. Many thanks for sharing your positive experience at our hotel. It is a pleasure to hear that you enjoyed your stay with us. Commitment to excellence and guest satisfaction are our utmost priority and we are glad you were impressed by our team and service. Your kind words of encouragement go a long way in motivating our team to continue to deliver exceptional experience for all our guests. The team is looking forward to welcoming you to another memorable experience in the future. Warm Regards, Vishal Gupta General Manager Novotel Mumbai Juhu Beach

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Other web-users rate our hotel

  • 1,213 reviews 9.6/10 Location
  • 2,177 reviews 7.7/10 Room
  • 3,287 reviews 7.5/10 Service
  • 24 reviews 6.8/10 WiFi
  • 823 reviews 6.3/10 Cleanliness
  • 523 reviews 7.7/10 Breakfast
  • 391 reviews 9.1/10 Beach
  • 349 reviews 4.3/10 Value

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Price from: 1 night for 1 person in the room category identified within the same price range, excluding additional services and breakfast. This refers to the lowest public price, including all taxes (VAT and tourist tax included) for the accommodation concerned, found on https://all.accor.com/ site today, for a one-night stay in the next 20 days. Varies according to period and availability. The price is only guaranteed at the time of booking. All bookings (foreign) are payable in the local currency where the hotel is situated. Only the amount confirmed during the booking in the hotels local currency is guaranteed. An estimated conversion in your local currency may be given for reference but is not part of the contract. Your bank may charge you bank fees and/or exchange fees at the time of payment.