ibis Dakar Hotel

Customer review rating (ALL Rating) 4.1/5 1,390 reviews

ALLSAFE approved hotel

ibis Dakar
See on a map
+ 16 Services

Hotel extras

  • 24-hour reception

  • Downtown location

  • Oceanside with a view of Gorée Island

  • Free WiFi

  • Parking and swimming pool available

Hotel location

ibis Dakar

Avenue Abdoulaye Fadiga
Avenue Abdoulaye Fadiga
18524
18524 dakar
senegal

Fax: (+221)33 829 59 60

Check-in from 12h00

Check out up to 12h00

  • By plane

    Blaise Diagne Intl Airport At 60km / 37 miles

GPS:14.669276, -17.427001

Hotel services

Check-in from - Check out up to

In summary
  • Swimming pool
  • Car park
  • Shuttle
  • Wheelchair accessible hotel
  • Air conditioning
  • Wi-Fi
  • Breakfast
  • Bar

BAR Non contractual photo

Our bar is a friendly meeting place where you can relax whenever you wish.

Our accommodation(s)

Our guest reviews for
ibis Dakar

100% genuine reviews from our guests

Find out more

ALL Rating 4.1/5

1,390 reviews

TripAdvisor Rating 4.0/5

418 reviews

2021 TripAdvisor Certificate of Excellence
Certificate of excellence 2021

Excellent stay in down town Dakar

Customer review rating 4.5/5

Wpnfm-fm Business - 09/01/2022 Confirmed reviews ALL

Arriving at Ibis Dakar is like arriving back home. Very friendly staff and reliable service: all one needs.

Dear Frederik C. M., We very much appreciate your comments and your good rate regarding your stay at ibis Dakar. It is always a pleasure to receive positive feedback. We will not hesitate to share your comments with our team. wwe are sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit at Ibis Dakar will be as pleasant as the previous one. Sincerely, Prosper, The Quality Manager
Customer review rating 2.5/5

Amadou M. B. Couples - 12/12/2021 Confirmed reviews ALL

It’s was my first time to say at the place and I lost my ring in the room it’s was not a good experience for me but I will visit next time

Dear Amadou Mouctar B., Thank you for taking the time to tell us about your experience at ibis Dakar. I am sorry that your experience did not meet your expectations please allow me to express my sincerest apologies. At Ibis, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence.We appreciate for sharing your comments, and we hope that your next visit at Ibis Dakar will be more pleasant than the previous one. Sincerely, Prosper, The quality manager

Great stay, great staff

Customer review rating 5.0/5

Patricia Couples - 30/11/2021 Confirmed reviews ALL

Instantly moved from the allocated room to one with a sea view. Very friendly chambermaid and Reception staff, who helped book our next stay as online platform was slow. Breakfast fresh and plentiful. Very relaxing pool. Prefer Ibis to Radisson!

Dear Patricia D., We very much appreciate your comments and your great rate regarding your stay at ibis Dakar. Our team was more than glad to welcome you! It is always a pleasure to receive positive feedback. We will share your comments with our team, especially with Miss Seynabou and Miss Bineta . We are sure that this feedback will serve as an encouragement to all of our staff as we strive to progressively improve the quality of our services. Your total satisfaction and your confort represent the best reward for them. Thank you again for sharing your experience, and we hope your next visit at Ibis Dakar will be as perfect as the previous one. Sincerely, Prosper, The Quality manager

A warm welcome back to Africa after too long an absence

Customer review rating 4.5/5

Wpnfm-fm Business - 10/10/2021 Confirmed reviews ALL

Very good sanitary procedures in view of COVID. Extremely friendly and accommodating staff.

Dear Frederik C. M., We very much appreciate your comments regarding your stay at the ibis Dakar. It is always a pleasure to receive positive feedback. Your comments will gladly be shared with all our team. This feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Sarah Quality Manager Ibis Dakar

Comfortable stay

TripAdvisor rating 5.0/5

Jet605293 Business - 01/02/2021 TripAdvisor review

Staff was friendly, all front desk staffs- special thanks to Mr.Cheik Tidiane, Comfortable bed, Compact room with clean bathroom. Very secure complex. Internet works well. Good health and safety measures, Cleaning / disinfecting wipes and sprays are available every where in the hotel.

Hello Dear Guest, We thank you for choosing ibis Dkar for your stay and taking time to share your experience. It is always a pleasure to receive positive feedback. Your safety an security is our priority. we hope that we will have the Opportunity to receive you several many time again; With Regards Ndeye In Charge of Quality

Relaxed stay

Customer review rating 4.5/5

I. T. Business - 17/02/2020 Confirmed reviews ALL

Staff are friendly and helpful. Breakfast is tasty and full of choice.

Dear T. I., We very much appreciate your comments regarding your stay at the ibis Dakar. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be better than the previous one. Yours sincerely, Management Team.

Satisfying

Customer review rating 5.0/5

Anonymous Families - 13/02/2020 Confirmed reviews ALL

First class desk staff

Dear Mr J., We very much appreciate your comments regarding your stay at the Ibis Dakar. Thank you very much for sharing this great review of your recent stay at Ibis. We are thrilled that you have enjoyed your stay and certainly agree that our dedicated staff plays a key role to our guests' overall experience. The entire team works very hard to ensure that we deliver a high standard of service and a warm, memorable experience. We are thrilled you enjoyed your recent stay with us. Thank you for making us your choice hotel when visiting the area. We look forward to welcoming you back again very soon. Best regards, Management Team.

Good stay

Customer review rating 3.5/5

André K. A. Business - 11/02/2020 Confirmed reviews ALL

Calm and confortable

Dear Mr A., Thank you again for sharing your experience, we very much appreciate your comments regarding your stay at the Ibis Dakar. It is always a pleasure to receive positive feedback. We hope your next visit will be as pleasant as the previous one. Thank you for making us your choice hotel when visiting the area. We look forward to welcoming you back again very soon. Best regards, Management Team.

Good

Customer review rating 4.5/5

P. B. Business - 10/02/2020 Confirmed reviews ALL

Friendly and Efficient staff. Great location

Dear Mr P., We very much appreciate your comment regarding your stay at the Ibis Dakar. It is always a pleasure to receive positive feedback. We are thrilled that you have enjoyed your stay and certainly agree that our dedicated staff plays a key role to our guests' overall experience. The entire team works very hard to ensure that we deliver a high standard of service and a warm, memorable experience. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Kind regards, Management Team.

Good stay in down town Dakar

Customer review rating 4.5/5

Frederik Business - 08/02/2020 Confirmed reviews ALL

A very warm welcome for a frequent visitor like myself. Very attentive staff. Comfort as one would expect to find in an IBIS anywhere. The facilities of the Novotel next door - like the pool - are an added plus.

Dear Mr M., First of all we would like to express our sincerest gratitude for your trust and loyalty to Ibis Hotel and for taking the time to write to us. It is indeed a great source of satisfaction to read that once again you had a pleasant stay among us. Thank you again for sharing your experience, and we hope your next visit will be better than the previous one. Yours sincerely, Management Team.

Welcoming staff

Customer review rating 4.5/5

V. Friends - 06/02/2020 Confirmed reviews ALL

I stayed at the Dakar Ibis hotel during my recent tour of West Africa. I found the entire hotel staff to be most welcoming courteous and prompt response to all requests. Front desk, food service, maintenance and security guards were all more than eager to ensure I had a pleasant stay. My thanks to everyone.

Dear Mr V., We very much appreciate your comments regarding your stay at the Ibis Dakar. It is always a pleasure to receive positive feedback. We will share your comments with our team. We are sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. We certainly agree that our dedicated staff plays a key role to our guests' overall experience. The entire team works very hard to ensure that we deliver a high standard of service and a warm, memorable experience Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Kind regards, Management Team.

I stay at this hotel 4 x per year and am very satisfied.

Customer review rating 4.5/5

Benjamin B. G. Business - 05/02/2020 Confirmed reviews ALL

everything is as expected.

Dear Mr g., First of all we would like to express our sincerest gratitude for your trust and loyalty to hotel for your stays. It is indeed a great source of satisfaction to read that once again you had a pleasant stay among us. Again we thank you for this very kind review of our hotel and we look forward to serving you again in the future. Yours sincerely, Management Team.

I did not like feedback i received from my colleague

Customer review rating 0.5/5

Cherif M. S. Business - 15/01/2020 Confirmed reviews ALL

I booked for a colleague , she was not satisfied by the quality of service , even though we paid lot of money they were no LOTION,NO SOAP and lot of noise , she couldnt even sleep well. I called the Customer Service and the agent (MALE) i spoken to was very unpolite..

Dear Mr G., Thank you for taking the time to tell us about your experience at the ibis Dakar. We are sorry that your experience did not meet your expectations; please allow us to express our sincerest apologies. At Ibis, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Yours sincerely, Management Team.

Feels like home!

Customer review rating 4.5/5

Hugo L. Business - 11/01/2020 Confirmed reviews ALL

Very pleasant stay in Ibis Dakar. The staff always very friendly, helpful and professional. The rooms could have some refurbishment, but still very cosy and feels like home. Thanks

Dear Mr L., We very much appreciate your comments regarding your stay at the ibis Dakar. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. About the refurbishment of the rooms, We thank you for this remark and rest assured that we are going to take it into account. Thank you again for sharing your experience, and we hope your next visit will be better than the previous one. Yours sincerely, Management Team.

it wAS GOOD EXPERIENCE

Customer review rating 4.0/5

Mustapha N. Business - 30/12/2019 Confirmed reviews ALL

IT WAS GOOD EXPERIENCE AS ALWAYS

Dear Mr N., We very much appreciate your comments regarding your stay at the ibis Dakar. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be better than the previous one. Yours sincerely, Management Team

Very positive!

Customer review rating 5.0/5

Danielle Business - 10/12/2019 Confirmed reviews ALL

Regardless of reaching the hotel very late the welcome was excellent. The beds are very confortable and breakfast very nice. It was my best Ibis experience. The staff are all very kind and professional. On the internet I read of a free shuttle service being organized by the hotel for guests coming from the airport but then when I called to ask for this service I heard that one needs to book oneself through an agency. It was not a problem for me of course but sometimes on the internet you find old information which is not relevant any more.

Dear Mrs H., We would like to express our gratitude for the comments you made about your recent stay at Ibis Dakar . They help us to understand how our guests experience their stay with us. It is always our goal to achieve maximum customer satisfaction and we are delighted to hear that your stay at our hotel was an enjoyable one. We continuously strive to deliver high standards and to ensure that all our guests leave with beautiful vacation memories. About the shuttle, we didn't have it. But we work together with a private company called HERTZ. For your next visit, please, contact our service booking in order to have the détails. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Yours sincerely, Management Team

Fair

Customer review rating 3.5/5

Nkechi O. Business - 04/12/2019 Confirmed reviews ALL

My mattress was very soft and hurt my back throughout my stay. I also did not have a fridge in my room while other rooms did. Only one elevator worked and it made movement delayed in the hotel. The breakfast was boring and monotonous. I didn’t like it.

Customer review rating 3.5/5

Shyam K. S. Business - 01/12/2019 Confirmed reviews ALL

Hotel was good, located nicely. Daily breakfast was also good. I continuously faced problems with dinner as at Hotel Ibis only Pizza & Pasta was available and at Novotel which share common premises, restaurant staff's behavior was ridiculous. They were only interested in catering few European clients. I faced similar problems for a couple of nights and then I left having dinner in Hotel, in stead I preferred to go out for dinner.

Dear S., Although we sincerely regret your disappointment with your stay in our Ibis Hotel, we would like to thank you for sharing your comments as it will help us to identify areas of concern and act immediately so as to enhance our future guests' experience among us. Please, accept our sincerest apologies and rest assured that necessary measures will be taken for improvng of evocated prestations quality. Yours sincerely, Management Team

Dakar last day

Customer review rating 5.0/5

Cecilia C. Solo - 01/12/2019 Confirmed reviews ALL

Very friendly staff great location and excellent service. Room extremely clean and very relaxing place for a vacation

Dear Mrs C. DIAZ, We would like to express our gratitude for the comments you made about your recent stay. They help us to understand how our guests experience their stay with us. It is always our goal to achieve maximum customer satisfaction and we are delighted to hear that your stay at Ibis Dakar Hotel was an enjoyable one. We continuously strive to deliver high standards and to ensure that all our guests leave with beautiful vacation memories. Yours sincerely, Management Team

IBIS Dakar can only and surely do better

TripAdvisor rating 2.0/5

attilalajos Business - 18/11/2019 TripAdvisor review

Upon arrival and in spite of prior online check-in, there was a long waiting time to get the roomkey. Giving Coke/Sprite/soda as a welcome drink doesn't display much creativity, though effort is appreciated. Overall odor in the seemingly cleaned room was very bad. Breakfast offer rather simple, with cold fried eggs and omlette, insufficiently small dining area. Throughout the 3days stay only one elevator (out of two) was functioning, hence terribly long waiting times to go up and down. Mid-day bar unattended, hence long waiting time to get served at all. The double bed was extremely short: if you're taller than 170cm you'll have your feet floating in the air... On the positive side, fair speed in sending technician to change battery in the broken electronic doorlock. Staff was polite, nice and assisting. Overall, very bad value for money.

Dear Mr LAJOS We are really sorry to hear that you did not enjoy the experience in our hotel to the fullest as we strive to make each stay with us an unforgettable one. Please,accept our sincerest apologies. Discussions involving the respective team members and management have taken place to analyse your comments, and we would like to assure you that all of your concerns will be addressed and attended to. Yours sincerely, Management Team

Our most recent 20 reviews

In partnership with TripAdvisor

Our other hotels nearby

All our hotels in dakar