Pullman Dakar Teranga 5 stars

Customer review rating (ALL Rating) 4.5/5 397 reviews

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Pullman Dakar Teranga - Image 1
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10, Rue Colbert, Place de L' independance, BP 3380 DAKAR, Senegal

Description

Hotel extras

  • In an arty location on the Plateau, the hotel hosts major cultural events.

  • Swim a few lengths in the heated pool, then relax on the private beach.

  • Pullman Spa is a real haven of peace with a traditional Moroccan hammam.

  • Sunday brunch is a must-do of the city!

  • Our hotel is Safe Hotels certified: book with complete peace of mind!

Our accommodation(s)

Hotel location

Pullman Dakar Teranga

10, Rue Colbert, Place de L' independance
BP 3380 DAKAR
Senegal

GPS:14.667778, -17.431611

Telephone
Fax +221 33 823 50 01

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Pets welcome
  • Shuttle
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • Room service
Near the property
  • Car park

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.5/5  397 reviews

TripAdvisor Rating  4.5/5  1,912 reviews

Certificate of excellence 2024

Great stay!

Customer review rating 4.5/5

Sophia L. Business - Confirmed reviews ALL

So much improve with Pullman Dakar! From the first time I was there to 1 year later, there is tremendous improvement with service, restaurant, housekeeping etc etc .. However, there are a few things to take note of , front desk does not answer the phone at times, staff is not fulfilling what was requested by guest. On 5th November, I checked in at 9pm. One of the bellboy, can’t remember his name, helped me with my luggage to my room. After helping me, I asked for 4 bottles water because the requested water was not given to me which I’ve requested over email. After which I gave him a XOF 2000 tips, thinking he helped me with my luggage and he could help me to get more water which he promised! Guess what? He disappeared into thin air! I tried calling the front desk 5 times, no one answered the phone. Finally when someone answered, he promised to get the same boybell to bring it up. Well, surprised surprise! No water after waiting for 2 hours! Sometimes I’ve given up hope to ask for anything with this hotel. Yes you’ve improved a lot, but there are still room for improvement. - cleanliness of the room (floor is still black and brown when cleaned) - no one is answering the phone at the front desk - insects in the room - for platinum member please do not give me the corner room at 620 or anything near the corner which is closer to the main road. I would prepare closer to the ocean. There were so much noise from downstairs and the bin truck! - crickets outside the room too! First time! Having said that, internet is very stable and fast now. I would like to compliment the housekeeping supervisor Fatou, for always remembering me when I check in. She is the only one who brought me more water! She told me the weather is really hot, you should drink more water which I needed it! Thank you Fatou! You’re the best!

Great location and superb staff! Hotel needs a little love and care though...

Customer review rating 2.5/5

Jeremy &. N. Business - Confirmed reviews ALL

We had a decent stay at the Pullman. They do need to invest in upkeep and maintenance of the facility though. The general condition of the hotel, rooms and amenities does not meet the expectation level of an All Accor facility. Gym equipment was broken and disrepair so we could not keep up our usual training schedule. Dining area chairs are stained and musty. Same for the loungers around the pool area. Breakfast was okay but many of the pastries were not fresh. Thankfully the staff were wonderful and that made the stay at least somewhat comfortable. I have a specific shout-out to Ndeye Fatou. We had her as a waitress on several occasions in the dining room and she was fantastic! Very caring, genuine and good at her job. Thank you!

Extremly well located for my needs

Customer review rating 4.5/5

D. O. Business - Confirmed reviews ALL

Very pleasant stay

Dear O. D., Thank you for the lovely review you shared following your recent visit to our Pullman Dakar Teranga hotel and we hope your next visit will be as pleasant as the previous one. See you soon. Sincerely, Awa Diop Diagne Quality Manager

Thank you for a lovely stay ☺️

TripAdvisor rating 5.0/5

teeohsee Couples - TripAdvisor review

Lovely hotel with lovely staff. Wide menu (but for room service, double-check that the menus match up to ensure the dishes are available!) The beach club was super relaxing and the breakfast buffet was really good. Front desk give good recommendations for the local area Only cons for us - slight delay in housekeeping requests and the live music events were a bit short. We will be back. Special shout out to Ann, Fode and Alex on the front desk for being very helpful and kind!

Dear Teeohsee, Thank you for sharing these wonderful comments on TripAdvisor, we are delighted to read that you enjoyed your stay with us. We have also taken careful note of your constructive remarks about room service and housekeeping, and will be taking appropriate measures with the managers concerned to ensure that such a situation does not arise again. We look forward to welcoming you back to Pullman Dakar Teranga, sincerely. Awa Diop Diagne Quality Manager

Great Stay, but Disappointing Changes to Gym and Restaurant Experience

Customer review rating 4.0/5

Edward R. G. Business - Confirmed reviews ALL

I have always enjoyed my stays at the Pullman Hotel, and this visit was no exception in terms of comfort and service. The staff are consistently attentive and quick to respond, which I greatly appreciate. I’d especially like to thank Gerti, Bintou, Jean, and the rest However, I was quite disappointed with the decision to move the gym to its new location. The room faces the street, and the large windows make it feel like you are exercising in a shop window, visible to passersby. This is especially uncomfortable for clients, particularly women. It’s a humiliating setup, and I believe the gym should be returned to its previous location as soon as possible. On top of that, there are no mirrors, and the TV is positioned in a way that makes it impossible to watch while working out. Another issue I encountered was with the restaurant. The air conditioning often doesn’t work properly, making the atmosphere uncomfortably hot at times. Overall, while I enjoyed my stay as usual, these aspects detracted from the experience and I hope the management will address them very soon.

Dear Edward G., First of all we would like to express our sincere gratitude for your trust and loyalty to the Pullman Dakar Teranga during your stays in Dakar. We are sorry to hear of your disappointment regarding the relocation of the fitness room and the air conditioning in the restaurant, as comfort is an important part of our guests' experience. This is why we have taken good note of your comments and are sharing them with the Direction to improve these aspects of our services. Please accept our sincerest apologies for the imperfections you experienced during your stay and we hope to serve you better during your next stay. Sincerely, Awa Diop Diagne Quality Manager

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Other web-users rate our hotel

  • 197 reviews 9.6/10 Location
  • 325 reviews 8.2/10 Room
  • 1,192 reviews 9.5/10 Service
  • 10 reviews 4.5/10 WiFi
  • 453 reviews 9.2/10 Food
  • 261 reviews 9.7/10 Vibe
  • 168 reviews 9.6/10 Breakfast
  • 121 reviews 8.8/10 Cleanliness

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Price from: 1 night for 1 person in the room category identified within the same price range, excluding additional services and breakfast. This refers to the lowest public price, including all taxes (Some taxes may be payable on arrival at the hotel (for example, tourist tax), depending on current local regulations.) for the accommodation concerned, found on https://all.accor.com/ site today, for a one-night stay in the next 20 days. Varies according to period and availability. The price is only guaranteed at the time of booking. All bookings (foreign) are payable in the local currency where the hotel is situated. Only the amount confirmed during the booking in the hotels local currency is guaranteed. An estimated conversion in your local currency may be given for reference but is not part of the contract. Your bank may charge you bank fees and/or exchange fees at the time of payment.