Pullman Dakar Teranga 5 stars

Customer review rating (ALL Rating) 4.4/5 647 reviews

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10, Rue Colbert, Place de L' independance, 10200, BP 3380 DAKAR, Senegal

Description

Hotel extras

  • In an arty location on the Plateau, the hotel hosts major cultural events.

  • Swim a few lengths in the heated pool, then relax on the private beach.

  • Pullman Spa is a real haven of peace with a traditional Moroccan hammam.

  • Sunday brunch is a must-do of the city!

  • Our hotel is Safe Hotels certified: book with complete peace of mind!

Our accommodation(s)

Hotel location

Pullman Dakar Teranga

10, Rue Colbert, Place de L' independance, 10200
BP 3380 DAKAR
Senegal

GPS:14.667778, -17.431611

Telephone
Fax +221 33 823 50 01

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Pets welcome
  • Shuttle
  • Restaurant
  • Wheelchair accessible
  • Wi-Fi
  • Air conditioning
  • Bar
  • Meeting rooms
  • Room service
Near the property
  • Car park

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.4/5  647 reviews

TripAdvisor Rating  4.4/5  2,070 reviews

Certificate of excellence 2025

Customer review rating 3.5/5

Nia G. Solo - Confirmed reviews ALL

Great location. Inconsistency in staff friendliness/quality.

Customer review rating 2.5/5

Ben B. Solo - Confirmed reviews ALL

I was excited to stay here, and Hotel has a very pretty location and view, and nice design. Access to the pool and the beach is also unique and very nice. But if you book here, don’t expect to get much service. I’d emailed an advance to try to book various tours or local reservations and was not able to get anything sorted in advance, which is a letdown when traveling to a development country like this and staying at a top-tier hotel. The front desk is extremely chaotic, and there are loose papers all over every day that make me think there’s a lack of systems for the staff to stay organized. My room and view in bed and bathroom were all quite nice and in good condition. The bar has a very nice menu and generally had good service, But around a holiday, they kept running out of basic things like tonic, Which just shouldn’t happen. The spa is quite nice as well, although they seemed reticent to book an appointment, And buying things from the gift shop required cash only which was difficult. The hotel also does not provide any sort of local guide or recommendations, which would be extremely helpful as online maps like Google maps are just less accurate in Dakar. In general, I would get help if I assertively asked for it, But always in a very sort of unfriendly and transactional way, Even if the staff wasn’t being rude, It just seemed that they weren’t trained on hospitality. And I am a global traveler, so I try to adapt to local standards and expectations and be quite empathetic with my communication. So generally speaking, this is a decent hotel for a hotel itself, but expect minimum support in navigating the local area or the hotel itself, And its services. As an example when I left to go to the airport, they were surprised that I hadn’t booked ground transportation yet it was never offered or suggested upon check-in or when I emailed in advance or when I booked the reservation or the many times I was at the front desk. Things like that are just a missed opportunity to take care of guests and provide more service and earn more revenue for the hotel.

Dear Ben B., Thank you for your loyalty to the Accor group and for choosing the Pullman Dakar Teranga for this occasion. We appreciate your detailed feedback and for highlighting the strengths of our establishment, particularly the location, the view, the design, and the comfort of your room and our facilities. We sincerely apologize that the quality of service and support did not meet your expectations, particularly with regard to the preparation of your stay, the organization of the reception, and the lack of proactivity in offering our services. Your comments have been shared with the relevant teams and we assure you that all corrective and preventive measures will be taken and implemented to prevent such a situation from happening again. We hope to have the opportunity to welcome you back and offer you a smoother and warmer experience. Happy new year 2026! Best regards. Awa Diop Diagne Quality Manager

Great except for the check-in

TripAdvisor rating 4.0/5

828TJA TripAdvisor review

A mixed experience. We were part of a group. They knew months ahead when we would arrive. It took an hour to check us in. Actually, it's an improvement because the two previous times it took an hour and a half. Half the front desk staff was chatting with each other. It's like it was their first day in business. The room was clean and adequately furnished. However, the shower had no curtain nor door and the glass partition was far too narrow so an amazing amount of the shower went onto the bathroom floor. What a mess. The breakfast buffet was extensive and tasty.

Dear 828TJA, Thank you for sharing your feedback regarding your recent stay at Pullman Dakar Teranga. We are pleased to hear that you enjoyed the cleanliness of your room and the extensive breakfast buffet. However, I sincerely apologize for the delays experienced during your check-in process and the inconvenience caused by the shower design in your room. Please be assured that your comments regarding the check-in efficiency and the staff's engagement have been noted. We understand the importance of a smooth arrival experience and will continue to work on enhancing our service standards. As for the shower, we appreciate your input, which is invaluable as we strive to improve our facilities. Thank you once again for your valuable feedback. We hope to have the opportunity to welcome you back in the future at Pullman Dakar Teranga. Best regards Waly Gueye Quality Service

Pullman

TripAdvisor rating 5.0/5

Chukwudi E TripAdvisor review

I haven’t completed my stay but overall a great hotel. Ali was very helpful and hospitable with all my needs. Thank you very much

Dear Chukwudi E, Thank you for your positive feedback regarding your stay at Pullman Dakar Teranga. We are delighted to hear that Ali provided you with exceptional service. Your satisfaction is our priority, and we look forward to welcoming you for the remainder of your stay. Sincerely Waly Gueye Quality Service

Customer review rating 4.5/5

Khalil S. Business - Confirmed reviews ALL

nice as usual

Cher Khalil S., Nous vous remercions pour vos aimables paroles concernant notre emplacement et notre personnel. Nous sommes ravis d'apprendre que votre expérience au Pullman Dakar Teranga a de nouveau été agréable. Vos retours sont grandement appréciés, et nous nous réjouissons de vous accueillir à nouveau dans le futur au Pullman Dakar Teranga. Sincèrement Waly Gueye Service Qualité

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Other web-users rate our hotel

  • 166 reviews 9.4/10 Location
  • 326 reviews 8.1/10 Room
  • 1,102 reviews 9.4/10 Service
  • 13 reviews 7.3/10 WiFi
  • 249 reviews 9.4/10 Vibe
  • 166 reviews 9.3/10 Breakfast
  • 129 reviews 7.8/10 Cleanliness
  • 87 reviews 7.9/10 Comfort

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Price from: 1 night for 1 person in the room category identified within the same price range, excluding additional services and breakfast. This refers to the lowest public price, including all taxes (Some taxes may be payable on arrival at the hotel (for example, tourist tax), depending on current local regulations.) for the accommodation concerned, found on https://all.accor.com/ site today, for a one-night stay in the next 20 days. Varies according to period and availability. The price is only guaranteed at the time of booking. All bookings (foreign) are payable in the local currency where the hotel is situated. Only the amount confirmed during the booking in the hotels local currency is guaranteed. An estimated conversion in your local currency may be given for reference but is not part of the contract. Your bank may charge you bank fees and/or exchange fees at the time of payment.