Pullman Dakar Teranga 5 stars

Customer review rating (ALL Rating) 4.4/5 689 reviews

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10, Rue Colbert, Place de L' independance, 10200, BP 3380 DAKAR, Senegal

Description

Hotel extras

  • In an arty location on the Plateau, the hotel hosts major cultural events.

  • Swim a few lengths in the heated pool, then relax on the private beach.

  • Pullman Spa is a real haven of peace with a traditional Moroccan hammam.

  • Sunday brunch is a must-do of the city!

  • Our hotel is Safe Hotels certified: book with complete peace of mind!

Our accommodation(s)

Hotel location

Pullman Dakar Teranga

10, Rue Colbert, Place de L' independance, 10200
BP 3380 DAKAR
Senegal

GPS:14.667778, -17.431611

Telephone
Fax +221 33 823 50 01

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Pets welcome
  • Shuttle
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • Room service
Near the property
  • Car park

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.4/5  689 reviews

Customer review rating 1.5/5

Dhevendra P. Business - Confirmed reviews ALL

One day before check out i requested a wake up call, the front desk took a note but however there was no wakd up. Luckily I manage to wake up on time. Imagine I did not wake up, I would have missed my plane. Secondly the day I was going to leave my room for check out, I looked for my passport. I could not find it, I emptied my luggage, checked everywhere, nothing. I phoned the reception, they did not take my call. I went downstairs at reception to check, my passport was there kept in an envelope. The passport was taken at check in for registration and which never returned to me. The reception should have returned it to me immediately or informing me to collect it. Imagine I did not checked the passport before leaving the hotel and reaching the airport without passport. What would be the consequences, this is unacceptable for this kind of service.

Customer review rating 4.5/5

Gabriele A. Business - Confirmed reviews ALL

I’ve had a comfortable stay, all the personnel is professional and super kind

Dear Gabriele A., Thank you for your kind words regarding your recent stay. We are delighted to hear that you found our venue appealing and our staff professional and kind. Your feedback is invaluable in maintaining our high standards of service. Looking forward to see you again at Pullman Dakar Teranga. Cordialement Waly Gueye Quality Service

Customer review rating 0.5/5

Mohamed B. Business - Confirmed reviews ALL

Booking cancelled, room overcharged, room not cleaned, platinum status ignored. But nice view. Last time going to this hotel.

Dear Mohamed B., Thank you for taking the time to detail your experience. We sincerely apologize that your stay did not meet the standards we are committed to providing. The issues you mention—cancellation and rebooking upon arrival, price difference upon departure, uncleaned room, insufficient attention to your Platinum status—are taken very seriously. What you describe is not in line with our usual procedures or the experience we wish to offer our loyal customers. Regarding the billing issue you mention, our investigation with the front desk has revealed nothing. We invite you to contact us directly so that we can review the file together and, if necessary, make the necessary adjustments. We also regret the lack of follow-up regarding the maintenance of your room and room service. Even though corrective action was taken the next day, this should not have required a follow-up from you. Finally, we would like to apologize for the lack of recognition of your Platinum status. The loyalty of our members is essential, and the attention given to them must be impeccable. We understand your disappointment and sincerely hope to be able to talk with you in order to restore your confidence. Best regards Awa Diop Diagne Quality Manager

Customer review rating 4.5/5

Evelyn G. Solo - Confirmed reviews ALL

I chose Pullman because of its location and overall amenities. The full buffet breakfast was wonderful with great selections including made to order omelets. The property is beautiful and my Seaview room was calming and restful. Room service was prompt with my order and the meal was delicious.

Dear Evelyn G., Thank you for your positive feedback regarding your recent stay at Pullman Dakar Teranga. We are delighted to hear that you enjoyed our prime location, the delightful buffet breakfast, and your calming Seaview room. It is gratifying to know that our room service met your expectations. Your kind words motivate us to continue providing exceptional experiences for our guests. We look forward to see you again at Pullman Dakar Teranga. Sincerely, Walu Gueye Quality Service

Customer review rating 5.0/5

Steven P. Business - Confirmed reviews ALL

Overall great stay with very helpful staff.

Dear Steven P., Thank you for your kind words regarding your recent stay with us. We are delighted to hear that you found your experience comfortable and that our staff were able to assist you effectively. We look forward to seeing you again at Pullman Dakar Teranga Best regards, Waly Gueye Quality Service

Other web-users rate our hotel

  • 171 reviews 9.2/10 Location
  • 332 reviews 8.1/10 Room
  • 1,085 reviews 9.4/10 Service
  • 14 reviews 8.3/10 WiFi
  • 391 reviews 8.8/10 Food
  • 248 reviews 9.3/10 Vibe
  • 168 reviews 8.9/10 Breakfast
  • 135 reviews 8.4/10 Amenities

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