Pullman Dakar Teranga 5 stars

Customer review rating (ALL Rating) 4.4/5 693 reviews

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10, Rue Colbert, Place de L' independance, 10200, BP 3380 DAKAR, Senegal

Description

Hotel extras

  • In an arty location on the Plateau, the hotel hosts major cultural events.

  • Swim a few lengths in the heated pool, then relax on the private beach.

  • Pullman Spa is a real haven of peace with a traditional Moroccan hammam.

  • Sunday brunch is a must-do of the city!

  • Our hotel is Safe Hotels certified: book with complete peace of mind!

Our accommodation(s)

Hotel location

Pullman Dakar Teranga

10, Rue Colbert, Place de L' independance, 10200
BP 3380 DAKAR
Senegal

GPS:14.667778, -17.431611

Telephone
Fax +221 33 823 50 01

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Pets welcome
  • Shuttle
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • Room service
Near the property
  • Car park

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.4/5  693 reviews

Customer review rating 3.0/5

Joseph-daniel S. Business - Confirmed reviews ALL

Team is very friendly and professional. Hotel location is very good. But after 10 years of its renovation it has degraded big time and is no longer a Pullman standard. Rooms, bathrooms are almost falling apart. Humidity smell, floor covering bumping up, TV, etc…

Customer review rating 0.5/5

Steve J. Families - Confirmed reviews ALL

Broken hotel . Waste my hard working money. Only positive was the ocean view. Room is outdated , power went out everytime we used the iron. So do iron until you made your coffee. Shower is awful nothing to stop the water from flowing on the bathroom floor . Balcony door handle came off in my hand when I opened it. TV channels are awful. 2 ⭐️ ⭐️ STAR hotel posing like a 5 STAR ⭐️ staff is so so.

Cher Steve J., Nous vous remercions d’avoir pris le temps de partager votre ressenti suite à votre séjour parmi nous. Nous sommes sincèrement désolés que votre expérience n’ait pas été à la hauteur de vos attentes. Nous sommes toutefois heureux que vous ayez apprécié la vue sur l’océan, qui constitue en effet l’un des atouts de notre établissement. Concernant les coupures de courant mentionnées lors de l’utilisation du fer à repasser, après vérification, il apparaît que l’appareil utilisé n’était pas celui fourni par l’hôtel. Nos installations électriques sont calibrées pour les équipements mis à disposition en chambre. L’utilisation d’appareils personnels peut occasionner des déclenchements de sécurité, destinés à protéger les installations et garantir la sécurité de nos clients. Notre équipe restait naturellement disponible pour vous proposer une solution adaptée. S’agissant de l’état de la chambre et des équipements (douche, poignée de porte du balcon), nous regrettons sincèrement les désagréments rencontrés. Une intervention technique aurait pu être organisée immédiatement. Par ailleurs, un changement de chambre vous a été proposé durant votre séjour, option que vous avez choisi de ne pas retenir, ce que nous respectons pleinement. Nous prenons néanmoins vos remarques très au sérieux. Elles ont été transmises aux équipes concernées afin de procéder aux vérifications nécessaires et d’améliorer continuellement la qualité de nos prestations. Nous sommes désolés que notre établissement n’ait pas répondu à vos attentes et espérons avoir l’opportunité de vous offrir une meilleure expérience à l’avenir. Cordialement. Awa Diop Diagne Responsable Qualité

Customer review rating 4.5/5

Mounir S. Business - Confirmed reviews ALL

Nice central stay for n sunny Dakar

Cher Mounir S., Nous vous remercions pour votre fidélité envers le groupe Accor et votre préférence envers le Pullman Dakar Teranga, nous apprécions vos commentaires positifs concernant votre séjour au Pullman Dakar Teranga. Nous sommes ravis que vous ayez apprécié notre emplacement central et que votre expérience ait été agréable. A très vite pour un autre séjour d'exception. Cordialement. Awa Diop Diagne Responsable Qualité

Customer review rating 1.5/5

Dhevendra P. Business - Confirmed reviews ALL

One day before check out i requested a wake up call, the front desk took a note but however there was no wakd up. Luckily I manage to wake up on time. Imagine I did not wake up, I would have missed my plane. Secondly the day I was going to leave my room for check out, I looked for my passport. I could not find it, I emptied my luggage, checked everywhere, nothing. I phoned the reception, they did not take my call. I went downstairs at reception to check, my passport was there kept in an envelope. The passport was taken at check in for registration and which never returned to me. The reception should have returned it to me immediately or informing me to collect it. Imagine I did not checked the passport before leaving the hotel and reaching the airport without passport. What would be the consequences, this is unacceptable for this kind of service.

Dear Dhevendra P., Thank you for taking the time to share your feedback. We are truly sorry for the inconvenience and stress you experienced during your departure. We fully understand your concern regarding the wake-up call that was requested but not delivered. This is a basic and essential service, and we sincerely apologize for this failure. Please be assured that this does not reflect the standards of service we strive to provide. We also deeply regret the situation concerning your passport. It should have been returned to you immediately after registration or, at the very least, you should have been clearly informed that it was being held at reception. We completely understand how distressing this must have been, especially given the potential consequences had you arrived at the airport without it. Please rest assured that your comments have been taken very seriously. We are currently reviewing our internal procedures to ensure that both wake-up call requests and the handling of personal documents are managed with the utmost care and attention in the future. While we are relieved that you were ultimately able to catch your flight, we fully recognize that this does not diminish the stress caused. We sincerely hope you will give us another opportunity to restore your confidence in our services. Should you wish to discuss this matter further, please do not hesitate to contact us directly. Awa Diop Diagne Quality Manager

Customer review rating 4.5/5

Gabriele A. Business - Confirmed reviews ALL

I’ve had a comfortable stay, all the personnel is professional and super kind

Dear Gabriele A., Thank you for your kind words regarding your recent stay. We are delighted to hear that you found our venue appealing and our staff professional and kind. Your feedback is invaluable in maintaining our high standards of service. Looking forward to see you again at Pullman Dakar Teranga. Cordialement Waly Gueye Quality Service

Other web-users rate our hotel

  • 175 reviews 9.2/10 Location
  • 345 reviews 8/10 Room
  • 1,096 reviews 9.4/10 Service
  • 15 reviews 7.5/10 WiFi
  • 396 reviews 8.9/10 Food
  • 251 reviews 9.2/10 Vibe
  • 168 reviews 8.8/10 Breakfast
  • 140 reviews 8/10 Cleanliness

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