Mövenpick Resort Lamantin Saly 5 stars

Customer review rating (ALL Rating) 4.2/5 502 reviews

Mövenpick Resort Lamantin Saly - Image 1
Mövenpick Resort Lamantin Saly - Image 2
Mövenpick Resort Lamantin Saly - Image 3
Mövenpick Resort Lamantin Saly - Image 4
Saly Nord, Mbour, Thiès, 2383 Dakar, Senegal

Description

Hotel extras

  • New! Luxury floating rooms with their own home theater and hot tub!

  • Waterfront hotel with a fine sandy beach adorned with coconut palms.

  • Ideal for families, the Little Bird Club is entirely dedicated to little adventurers.

  • Sporty types can enjoy volleyball, beach football, paddleboarding, petanque, and water sports.

  • Book with full peace of mind in our Safe Hotels certified hotel!

Our accommodation(s)

Hotel location

Mövenpick Resort Lamantin Saly

Saly Nord, Mbour, Thiès
2383 Dakar
Senegal

GPS:14.44898, -17.03529

Telephone
Fax +221 33 957 07 77

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Shuttle
  • Restaurant
  • Wheelchair accessible
  • Wi-Fi
  • Air conditioning
  • Bar
  • Meeting rooms
  • Room service

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.2/5  502 reviews

Customer review rating 4.0/5

Mildred W. Solo - Confirmed reviews ALL

Ideal place for rest and recuperation. Great location and well kept resort.

Dear Mildred W., Thank you for your kind words! We’re delighted that you enjoyed the location and the upkeep of our resort. We look forward to welcoming you again soon.

Customer review rating 1.0/5

Elsa B. Couples - Confirmed reviews ALL

We stayed one night. Not great from check in to check out. I had read bad reviews about the resort and thought it couldn’t be that bad, but it actually was. When we arrived for check in, the technician to make our room keys was not there so we didn’t get our keys straight away. We had to wait an hour and a half and had to come back to the reception to pick them up since no one gave us any news. Upon arrival in the room, the AC was not working - and it was 35 degrees outside / very hot. Therefore we couldn’t stay in the room. A technician came by, stayed a few minutes, said he would be back but never did and we had to go back to the reception to ask when it would be fixed. It ended up being fixed a few hours later, but meanwhile the room was not usable because we booked the cocoon floating room which heats up very fast on water. The activities were also not great : not much to do & not well managed (no towels in the gym for example). Food was overall not great - we ended up being both sick the next day. Finally, at 10:45PM someone from the hotel came to our room to knock, insistently so we ended up opening after him knocking a few times. What a surprise when his only need was to check our water pressure…. At almost 11PM when we were already in bed… we declined him entering in our room at that hour. You can understand why we were very disappointed, the resort is clearly not at the standards of the Accor group and the Movenpick brand.

Dear Elsa B., We are very sorry to hear that your recent stay fell so far short of your expectations and the Mövenpick standards we aim to uphold. Please accept our sincere apologies for the inconveniences you experienced from the delay at check-in and the air conditioning issue to the late-night disturbance and overall service shortcomings. We completely understand your disappointment and appreciate you bringing these matters to our attention. We have already shared your feedback with our teams to ensure these situations are promptly addressed and do not reoccur. We truly hope you will consider giving us another chance to deliver the genuine hospitality and quality you should always expect from Mövenpick.

Customer review rating 3.0/5

Aminata S. F. Friends - Confirmed reviews ALL

Overall, my stay was good and I had a pleasant experience. However, the first room I was given had no electricity and seemed quite old, so I had to ask for another one. Also, at the beach, I noticed that the sunbeds had some mold on them, which made me think they might not be cleaned regularly.

Dear Aminata, Thank you for sharing your impressions following your stay. We have read both your positive and negative comments and we are sorry to hear that your experience did not meet your expectations. We would like to assure you that we always strive to provide the highest level of service. We hope that despite these points of dissatisfaction, we will have the pleasure of welcoming you back in the future. We look forward to seeing you again.

Customer review rating 2.0/5

Ali E. S. Families - Confirmed reviews ALL

we spent more than 30 minutes just for check-in, which is far too long. We asked for an extra towel since we were three people in the room, but no one ever brought it. I also requested to have the garbage changed because I have a baby and it was full of diapers, but again, no one came. On top of that, the food at the Saturday buffet was disgusting

Dear Guest, We would like to thank you very much for your visit and for taking the time to share your feedback with us. We are truly sorry to hear about the inconveniences you experienced during your stay and sincerely apologize. We hope you will give us the opportunity to welcome you back and remain at your disposal.

Customer review rating 1.5/5

Keiko M. Families - Confirmed reviews ALL

This is our 6th time to stay at Lamantin. As before, the check-in and check-out takes a very long time. I was waiting in a line (right after somebody who was at the counter) and it took 20 minutes to be attended, and the receptionist let somebody behind me cut the line. Spa service was below mediocre. The room was dated, with a broken drawer and a door difficult to open. For each consumption of drinks etc., we cannot put it in the room (which other 5 star hotel would allow us to do).

Dear Keiko M., Thank you for choosing to stay at the Mövenpick Resort Lamantin Saly once again. Thank you also for sharing your experience with us; it is important for improving the quality of our service. We will share your comments with our teams so that we can take corrective action to address the delays and shortcomings you highlighted. We look forward to providing you with a more satisfying experience next time, as we have done in the past.

Other web-users rate our hotel

  • 178 reviews 9.5/10 Location
  • 314 reviews 6/10 Room
  • 494 reviews 8.8/10 Service
  • 24 reviews 0.6/10 WiFi
  • 300 reviews 8.1/10 Food
  • 90 reviews 6.8/10 Cleanliness
  • 26 reviews 8.4/10 Breakfast

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Price from: 1 night for 1 person in the room category identified within the same price range, excluding additional services and breakfast. This refers to the lowest public price, including all taxes (Some taxes may be payable on arrival at the hotel (for example, tourist tax), depending on current local regulations.) for the accommodation concerned, found on https://all.accor.com/ site today, for a one-night stay in the next 20 days. Varies according to period and availability. The price is only guaranteed at the time of booking. All bookings (foreign) are payable in the local currency where the hotel is situated. Only the amount confirmed during the booking in the hotels local currency is guaranteed. An estimated conversion in your local currency may be given for reference but is not part of the contract. Your bank may charge you bank fees and/or exchange fees at the time of payment.