Mövenpick Resort Lamantin Saly 5 stars

Customer review rating (ALL Rating) 4.1/5 255 reviews

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Mövenpick Resort Lamantin Saly - Image 1
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Mövenpick Resort Lamantin Saly - Image 3
Mövenpick Resort Lamantin Saly - Image 4
Saly Nord, Mbour, Thiès, 2383 Dakar, Senegal

Description

Hotel extras

  • Waterfront hotel with a fine sandy beach adorned with coconut palms.

  • Ideal for families, the Little Bird Club is designed for young adventurers.

  • Enjoy volleyball, beach football, paddle board, pétanque & water sports.

  • Discover Senegalese culture during our rich activities and theme evenings.

  • Our hotel is Safe Hotels certified, book with complete peace of mind!

Our accommodation(s)

Hotel location

Mövenpick Resort Lamantin Saly

Saly Nord, Mbour, Thiès
2383 Dakar
Senegal

GPS:14.44898, -17.03529

Telephone

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Shuttle
  • Restaurant
  • Wheelchair accessible
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.1/5  255 reviews

Not good as last

Customer review rating 2.5/5

H. Families - Confirmed reviews ALL

Before 2 year I visited and that was the reason to go back but this time the food was not good as last time. Other services are ok. But food wasn’t good

Dear SUFI H., Thank you for taking the time to tell us about your experience at the Mövenpick Resort Lamantin Saly. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mövenpick, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely,

Wonderful experience in Lamantin

Customer review rating 5.0/5

Ignacio Families - Confirmed reviews ALL

Amazing place, great staff at the hotel, incredible experience for all our family. We have all enjoyed very much in Lamantin. The hotel is 10 for its facilities and environment but staff (reception; restaurants; fitness; entertainers; etc.) and the treatment we have received have just made our stay unforgettable.

Dear Ignacio N., We very much appreciate your comments regarding your stay at the Mövenpick Resort Lamantin Saly. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

Noisy

Customer review rating 2.0/5

Anonymous Families - Confirmed reviews ALL

I was very disappointed with my room I stayed a week and had noise every day ! Actually my first time that I slept so badly in a 5 star hotel woke up every day at 6.30 am during a supposed holiday !! The location of the room number 4 was a disaster. But I would like to inform that the staff was very nice but when they wanted to changes our room for a room without view whilst we paid for a sea view without any compensation. That was strange for me because normally in hotels you get upgraded not downgraded! So my first experience in your more upper class hotel was not good !

Dear Carina Pascale D., We are deeply sorry that your experience was not fully satisfactory and apologise for this. We will share your comments with our teams in order to understand the causes of these shortcomings and will implement corrective actions. We look forward to welcoming you back as a customer and seeing how our service has improved. Sincerely,

It was an ok stay

Customer review rating 2.5/5

Erin Friends - Confirmed reviews ALL

In fairness, I was only there for one night so my experience is limited. I did not have an opportunity to take full advantage of the property. The food (dinner and breakfast following morning) was just ok. My dinner was literally taken from me. I walked away from the table to get desert and covered my plate so the food would not be overtaken by flies. When I came back, the person cleaning tables had prematurely thrown away my food! I didn’t even bother to get more because I was so bothered by that — even though it was food that I had paid for. I was not allowed to charge my one drink to my room like at any other resort so I was forced to go back to my room to get cash. That’s ridiculous. Who walks around a resort needing to bring cash? In all of my extensive travels, this is the only place I have had to do this. My room walls look like they could use fresh paint but it was overall tidy and had a nice layout. The last thing is about having a place for people to lounge who have to checkout but whose flights don’t leave for awhile. Given it was so humid outside, I asked if there is was some place I could wait that wasn’t outside while waiting to pass the time before going to the airport. I was placed in what was the equivalent of a shower with a stool near where stewards keep the luggage. Eventually, I went back to the front desk and asked to be some place air conditioned and was then told I could go wait in the dining area. That’s actually the first place that they could have suggested. Overall, it seems like a decent resort but could work on the customer experience.

Dear Erin Rachelle B., Thank you for taking the time to tell us about your experience at the Mövenpick Resort Lamantin Saly. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mövenpick, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely,

topissimo

Customer review rating 5.0/5

Wazni Families - Confirmed reviews ALL

week end tres agreable, personnels gentils, agreables , et tres polis

Monsieur D., Nous vous remercions pour vos commentaires suite à votre séjour au Mövenpick Resort Lamantin Saly. Votre satisfaction est la plus belle récompense pour notre personnel qui travaille jour après jour pour vous offrir un service irréprochable. Nous espérons avoir le plaisir de vous revoir très bientôt. Dans l’attente de vous accueillir de nouveau, nous vous prions de croire, Monsieur, en l’expression de nos sentiments les meilleurs.

Other web-users rate our hotel

  • 82 reviews 9/10 Location
  • 205 reviews 5.4/10 Room
  • 300 reviews 8.2/10 Service
  • 11 reviews 3.4/10 WiFi
  • 214 reviews 6.9/10 Food
  • 87 reviews 9.5/10 Beach
  • 54 reviews 5.6/10 Cleanliness
  • 24 reviews 6.6/10 Breakfast

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Price from: 1 night for 1 person in the room category identified within the same price range, excluding additional services and breakfast. This refers to the lowest public price, including all taxes (VAT and tourist tax included) for the accommodation concerned, found on https://all.accor.com/ site today, for a one-night stay in the next 20 days. Varies according to period and availability. The price is only guaranteed at the time of booking. All bookings (foreign) are payable in the local currency where the hotel is situated. Only the amount confirmed during the booking in the hotels local currency is guaranteed. An estimated conversion in your local currency may be given for reference but is not part of the contract. Your bank may charge you bank fees and/or exchange fees at the time of payment.