Mövenpick Resort Lamantin Saly 5 stars

Customer review rating (ALL Rating) 4.0/5 165 reviews

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Description

Hotel extras

  • MINI BEACH

  • THE BEACH

  • SPORTS AND LEISURE PLACE

  • MICE

  • AFRICAN TRADITIONS

Our accommodation(s)

Hotel location

Mövenpick Resort Lamantin Saly

Saly Nord, Mbour, Thiès
2383 Dakar
Senegal

GPS:14.44898, -17.03529

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Shuttle
  • Restaurant
  • Wheelchair accessible
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.0/5  165 reviews

Excellent service

Customer review rating 5.0/5

Derek Business - Confirmed reviews ALL

Very clean and secure. Friendly staff, best pool with mature gardens

Dear Derek C., We very much appreciate your comments regarding your stay at the Mövenpick Resort Lamantin Saly. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

Well located, calm and a little old

Customer review rating 4.0/5

Anonymous Friends - Confirmed reviews ALL

We had a very lovely stay at Lamentin Resort, Salt. The place was calm, nice beach, good opportunity to swim in the sea, most of the staff was kind and helpful although some of them were rather arrogant. The food was okay, different restaurant possibilities. Lacking a little of variety. The rooms were old and need refurbish on all level, as a couple we were in a communication room of which the door could go open easily, not isolated so we could hear everything. Our friend's room was located in a unit that contained rooms available for airplane crew. So it needed to be cleaned every day and night, lots of noise. We do not have any problem with crews staying in the hotel but do not put them in a unit with people on holiday seeking for rest.

Dear Murielle D., We very much appreciate your comments regarding your stay at Mövenpick Resort Lamantin Saly. We are delighted that you appreciated our privileged location, the tranquility of our beach and the kindness of the staff. Regarding the food, we are glad that you found the options satisfactory, although we note your observation regarding variety. We will continue to diversify our offering to better meet your expectations. We are sorry to hear that you experienced issues with your room. Your comfort is our top priority and we apologize for any inconvenience this may have caused to your stay. Your feedback is valuable to us and we will use it to improve our services and facilities in the future. We hope to have the opportunity to welcome you again and offer you an experience that will fully meet your expectations. Sincerely,

Good stayBUT

Customer review rating 3.5/5

David S. Friends - Confirmed reviews ALL

The one night stay was rather spoiled by the non-appearance of the pre-arranged transfer from Dakar airport. Calls to hotel received responses like "your flight was delayed" The flight actually arrived early. However once at the hotel everything was perfect

Dear David S., We very much appreciate your comments regarding your stay at Mövenpick Resort Lamantin Saly. We are delighted that your stay lived up to your expectations. We also take note of your feedback and assure you that they will be taken into account to satisfy you. Thank you again for sharing your experience and we hope your next visit will be as pleasant as the last. Sincerely,

Disappointing Stay

Customer review rating 2.0/5

Spargo Business - Confirmed reviews ALL

I have stayed at this hotel before with no problems but my last stay was not good. It started with the pre-booked airport pick-up which was over an hour late to collect me and required may phone calls to the hotel. The room was very disappointing, very dark with little light and light switched were hard to find. The in-room safe did not work. The room air-conditioning was struggling to cope with the heat and was not really up to the task. A had a number of cockroaches on the walls around the best, some small and appeared young, the whole room just felt it needed a good scrub, and not clean, bright and welcoming. The dinner buffet was ok but again not as good as previously. I did not try the breakfast, pool, gym and other facilities so no comment. I also tried to change my booking to add another day using the email on the website in… but the email kept bouncing and I had no other email address and did not have a Senegalese phone to call so had to book another hotel. I found it very hard to change a booking I already had. I will be definitely looking for another hotel when I return to Dakar.

Dear Malcolm S., Thank you for taking the time to tell us about your experience at Mövenpick Resort Lamantin Saly. We are deeply sorry to learn that your recent stay did not live up to your usual expectations. Your satisfaction is our top priority and we sincerely regret any inconvenience encountered. We would like to assure you that all of your concerns have been carefully noted and we are committed to taking the necessary steps to remedy these issues. We have also taken note of your comment regarding the reservation and would like to inform you that the correct reservation address is now HC… We sincerely hope to have the opportunity to welcome you back to the hotel to provide you with an experience that fully reflects our high standards of quality and excellence. Sincerely,

Great stay

Customer review rating 5.0/5

Stephen G. Couples - Confirmed reviews ALL

Suite was lovely, housekeeping did a great job, pool area was fantastic, food options were amazing and staff were great!

Dear Mr G., We very much appreciate your comments regarding your stay at the Mövenpick Resort Lamantin Saly. It is always a pleasure to receive positive feedback. We are delighted that you enjoyed your stay. We strive to provide an exceptional experience. We hope your next visit will be as pleasant as your last. Yours sincerely

Other web-users rate our hotel

  • 81 reviews 8.9/10 Location
  • 184 reviews 5.6/10 Room
  • 269 reviews 8.1/10 Service
  • 11 reviews 3.7/10 WiFi
  • 189 reviews 7.4/10 Food
  • 83 reviews 9.4/10 Beach
  • 60 reviews 8.3/10 Amenities
  • 54 reviews 6.3/10 Cleanliness

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