Mövenpick Resort Lamantin Saly 5 stars

Dear Bernard M., Thank you for taking the time to share your detailed feedback. We are delighted that you appreciated the quality and kindness of our staff, and we will be happy to pass on your compliments to them. However, we regret that certain aspects of your stay did not meet your expectations. Your comments regarding the noise level and lighting during dinner, including at the beach restaurant, are taken very seriously. The dining experience should be a moment of relaxation and harmony, and we understand your disappointment. We are also sorry that the layout of the floating room and its surroundings did not meet your expectations. Your feedback regarding the view, layout, safety, and maintenance is valuable and has been shared with the relevant teams in order to assess the necessary improvements. We thank you for your constructive honesty. We have taken note of your comments on positioning and expected standards, and we are continuing our efforts to offer an experience that meets our guests' expectations. However, we are pleased to read that, despite these issues, you had a good time with us. We hope to have the opportunity to welcome you back and offer you a fully satisfying experience.

Dear Kelly, We sincerely thank you for your wonderful feedback following your family stay. We are delighted that you enjoyed the floating room experience and the comfort of the standard rooms. The rooftop terrace of the barge offers a unique setting to enjoy your stay. We are delighted to read that the pool, the beach, our half-board package, and the quality of our buffets fully met your expectations. We also take note of your comment regarding certain areas that could use renovation. Your observations are valuable and help us in our ongoing efforts to improve. We hope to have the pleasure of welcoming you back for another fabulous family stay.

Dear Louise, Thank you so much!!! 🤍 We are delighted to read your message! The whole team, especially Aminata and Khady, would like to express their heartfelt thanks. We look forward to welcoming you back for another wonderful experience.

Monsieur F., Merci d’avoir partagé votre avis. Nous sommes ravis que notre personnel ait contribué à rendre votre séjour agréable. Nous prenons également note de votre remarque concernant la vétusté de la chambre et allons continuer à améliorer nos installations. Nous espérons avoir le plaisir de vous accueillir à nouveau.

Dear Aminata, Thank you very much for this wonderful review! Your satisfaction with our customer service, cuisine, floating rooms, and personalized attention truly means a lot to us. It is a real pleasure to know that your stay was both serene and memorable. Thank you for your recommendation, and we very much look forward to welcoming you back to Mövenpick Saly in the future.