Mövenpick Resort Lamantin Saly 5 stars

Dear Mr P., Thank you very much for your excellent rating! We are delighted that you enjoyed the calm atmosphere, the spaciousness, and our team. We look forward to welcoming you again soon Kind regards,

Dear Ms P., Thank you for your feedback. We are pleased that you appreciated our staff, but we regret that other aspects of your stay did not meet your expectations. Your comments have been shared with our teams for improvement We hope to have the opportunity to welcome you again. We hope to have the opportunity to welcome you again.

Dear Mr D., Thank you for taking the time to share your experience. We sincerely apologize for the issues you encountered with your room key. This type of inconvenience falls short of our standards, and we fully understand the inconvenience it caused. We also take your feedback regarding your experience at the restaurant very seriously. We want to assure you that our establishment is deeply committed to providing a respectful, fair, and non-discriminatory welcome to all our guests. In this context, asking for your name or room number upon entering the restaurant is part of our standard procedure. This applies to all our guests, both for security reasons and to personalize each guest’s experience as much as possible. However, this process must always be carried out with tact and kindness. We sincerely apologize if this made you feel you were treated unfairly or inappropriately. Your feedback has been shared with the relevant teams to improve our practices and ensure a flawless experience for everyone.

Dear Bernard M., Thank you for taking the time to share your detailed feedback. We are delighted that you appreciated the quality and kindness of our staff, and we will be happy to pass on your compliments to them. However, we regret that certain aspects of your stay did not meet your expectations. Your comments regarding the noise level and lighting during dinner, including at the beach restaurant, are taken very seriously. The dining experience should be a moment of relaxation and harmony, and we understand your disappointment. We are also sorry that the layout of the floating room and its surroundings did not meet your expectations. Your feedback regarding the view, layout, safety, and maintenance is valuable and has been shared with the relevant teams in order to assess the necessary improvements. We thank you for your constructive honesty. We have taken note of your comments on positioning and expected standards, and we are continuing our efforts to offer an experience that meets our guests' expectations. However, we are pleased to read that, despite these issues, you had a good time with us. We hope to have the opportunity to welcome you back and offer you a fully satisfying experience.

Dear Kelly, We sincerely thank you for your wonderful feedback following your family stay. We are delighted that you enjoyed the floating room experience and the comfort of the standard rooms. The rooftop terrace of the barge offers a unique setting to enjoy your stay. We are delighted to read that the pool, the beach, our half-board package, and the quality of our buffets fully met your expectations. We also take note of your comment regarding certain areas that could use renovation. Your observations are valuable and help us in our ongoing efforts to improve. We hope to have the pleasure of welcoming you back for another fabulous family stay.