Novotel Dakar Hotel 4 stars

Customer review rating 4.0/5 2,211 reviews

ALLSAFE approved hotel

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Novotel Dakar
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+ 20 Services

Hotel extras

  • In the heart of Dakar's business district

  • Secure location right in the city center and close to the Central Bank

  • Heated outdoor swimming pool and peaceful garden

  • Views of the sea and the island of Gorée from some bedrooms

  • Private, secure car park and free WiFi

Services in the hotel and nearby

Check-in from 12h00

Check out up to 12h00

Paying

Services and practical information
  • Online check-in
  • WIFI/Internet Access
  • Parking
  • Accessibility for people with reduced mobility
  • Pets allowed Paying
  • Air conditioned
  • Languages spoken at the hotel
  • Reception open 24 hours a day
  • Dry cleaning / Ironing
  • Boutiques/shopping
  • Porter
Leisure and activities
  • Outdoor unheated pool (nearby)
  • Massage (nearby)
  • Deep sea fishing/Sea fishing (nearby)
Catering
  • Breakfast Paying
  • 1 Restaurant(s)
  • 2 Bar(s)
  • Room service
Business services
  • 10 Meeting room(s)
  • Business centre
  • Copy/print service available

Hotel location

Novotel Dakar

Avenue Abdoulaye Fadiga
BP 2073
2073
18524 dakar
senegal

Tel: +221338494994

Fax: (+221)338238929

Check-in from 12h00

Check out up to 12h00

  • By plane

    Blaise Diagne Intl Airport At 60km / 37 miles

GPS :14.668828, -17.426773

Our accommodation(s)

Spacious, contemporary design and adaptable, the Novotel room is truly a place for living. Perfect for all your needs.

Our restaurants and bars

La Calebasse

Type of cuisine: International

KHARFOU

Non contractual photo

  • Monday
  • Tuesday
  • Wednesday
  • Thursday
  • Friday
  • Saturday
  • Sunday

N LOUNGE

Non contractual photo

  • Monday
  • Tuesday
  • Wednesday
  • Thursday
  • Friday
  • Saturday
  • Sunday

Your meetings and events

Our meeting rooms

  • Number of meeting rooms: 10

  • Maximum size: 100

  • Maximum capacity: 60 people

  • Maximum banquet capacity: 40 people

Find out more

Our guest reviews for
Novotel Dakar

100% genuine reviews from our guests

Find out more

ALL Rating 4.0/5

2,211 reviews

TripAdvisor Rating 4.0/5

849 reviews

2021 TripAdvisor Certificate of Excellence
Certificate of excellence 2021

Well Located, Nice back ground and atmosphere.

Customer review rating 4.0/5

Sergei K. Business - 12/09/2021 Confirmed reviews ALL

Good food and service. Special thanks to Ms. Sarah for kind attention.

Dear SERGEI K., We very much appreciate your comments regarding your stay at the Novotel Dakar. It is always a pleasure to receive positive feedback. Our team was glad to welcome you ! Your opinion is precious and your satisfaction is our priority. In order to offer you the best quality of service possible, we carefully took notes of your recommandations, especially about the vegetarian food offer, and guarantee you that the necessary measures will be applied as soon as possible. Thank you again for sharing your experience, and we hope your next visit at the Novotel Dakar be as pleasant as the previous one. Sincerely, Sarah Quality Manager

Well Stay

Customer review rating 5.0/5

Stanley C. O. Solo - 02/09/2021 Confirmed reviews ALL

Novotel Dakar, it is the best I hv seen in Hotel, I don't feel like leaving the place, it was splendid. The swimming pool makes me more relaxed. The rooms are very good. The staffs are effective

Dear STANLEY O., We very much appreciate your great note and comments regarding your stay at the Novotel Dakar. It is always a pleasure to receive positive feedback. It will sure be gladly shared with our team. Your satisfaction is a priority and also the best reward for our team to keep on offering you a perfect quality of service everyday. Thank you again for sharing your experience, and we hope your next visit at the Novotel Dakar be as pleasant as the previous one. Sincerely, Sarah Quality Manager

Good friendly staff

Customer review rating 4.0/5

Peter Business - 29/08/2021 Confirmed reviews ALL

The rooms and furniture are a bit dated. Though I still enjoy staying here, the staff are friendly and the rooms are kept clean.

Dear Peter K., We very much appreciate your comments regarding your stay at the Novotel Dakar. It is always a pleasure to receive positive feedback and it will gladly be shared with our team. Your opinion is precious and also a priority for our team in order to offer you the best quality of service ever. However, be assured that we carefully took notes about the raised points like the break-fast availability and the ALL SAFE procedure programs and make sure that the necessary measures are put in place in the future. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Sarah Quality Manager

Very good location and a comfortable stay

Customer review rating 4.0/5

Ian S. Business - 12/08/2021 Confirmed reviews ALL

Good value for money, comfortable room and fair service. They could provide extra umbrellas for those rainy days..

Dear Ian S., We very much appreciate your comments regarding your stay at the Novotel Dakar. Your opinion is precious and your satisfaction is the best motivation and reward for our staff. We carefully took notes about the small details you mentioned, in order to keep on improving the quality of our service. Be assured that the necessary measures will be applied to offer you the best possible experience. Thank you again for sharing your experience, and we hope your next visit at the Novotel Dakar be as pleasant as the previous one. Sincerely, Sarah Quality Manager
Customer review rating 4.0/5

Haulset K. Solo - 11/08/2021 Confirmed reviews ALL

Good!

Dear Haulset k., We very much appreciate your comments regarding your stay at the Novotel Dakar. It is always a pleasure to receive positive feedback. Our team was glad to welcome you. Your satisfaction is the best motivation and reward for our staff ! Thank you again for sharing your experience, and we hope your next visit at the Novotel Dakar be as pleasant as the previous one. Sincerely, Sarah Quality Manager

Centrally Located, Friendly Staff and nice food

Customer review rating 4.5/5

Adama J. Families - 30/07/2021 Confirmed reviews ALL

Friendly staff beginning with the Security and receptionists Safietou Sane and Lessong Mbodji; The House cleaning Staff, Room Services Karim and his team were very helpful in caring for our needs.

Dear Adama J., We very much appreciate your comments regarding your stay at the Novotel Dakar. It is always a pleasure to receive positive feedback and it will gladly be shared with all our team. We are sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Sarah Quality Manager

Good stay

Customer review rating 5.0/5

Igwe C. Business - 22/07/2021 Confirmed reviews ALL

Good customer care, Good reception from front desk and the restaurant team, Good room/laundry care

Dear IGWE C., We very much appreciate your comments regarding your stay at the Novotel Dakar. It was a pleasure for our team to receive you, and thank you for your positive feedback ! Your opinion is precious and will gladly be shared with all our team, in order to keep on improving ourselves to offer you the best quality of services. Thank you again for sharing your experience at the Novotel Dakar, and we hope your next visit will be as pleasant as the previous one. Best regards, Sarah Quality Manager

Good stay

Customer review rating 3.0/5

Ngatchou J. J. Business - 13/06/2021 Confirmed reviews ALL

Nice staff, safe

Dear MR. T., We very much appreciate your comments regarding your stay at the Novotel Dakar. It is always a pleasure to receive positive feedback. Your comments will, sure, help us to improve and provide you everyday a quality service. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, The Quality Team

It was great

Customer review rating 3.5/5

Fàma D. Couples - 06/06/2021 Confirmed reviews ALL

The receptionist were great especially Ibrahima who served us. The outside restaurant was great .

Dear Mrs. Fama D., We very much appreciate your comments regarding your stay at the Novotel Dakar. It is always a pleasure to receive positive feedback. Your comments will gladely be shared with our team, especially with those welcoming you. We are sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services, including the room and its equiments. Thank you again for sharing your experience, Mrs. D., and we hope your next visit will be as pleasant as the previous one or even better ! Sincerely, The Quality Team

not satisfied

Customer review rating 2.5/5

W. A. Business - 25/05/2021 Confirmed reviews ALL

I was intended to stay for 8 nights but left on the second day. I have recieved a bad service starting from the counter. I lost my swimming short in the pool shower room and it was supposed to keep it safe but even the manager could not find it. Its very sad. One year before, i had a good service and that was i wanted to stay there again but i found it not worth staying, i am sorry for being bold.

Surprisingly Good

Customer review rating 4.5/5

Stephen J. Business - 10/05/2021 Confirmed reviews ALL

For me a hotel is not all about the building and facilities it is more about cleanliness, friendliness and safety. This is the reason that I have scored the hotel so highly. The building is not the the most modern, the facilities are not breathtaking but my room although simple was kept very clean and the cleaning staff friendly and helpful. The food in the hotel is excellent whether in the bar area or the buffet. The service was also good in this area and the staff very pleasant. You can often judge a hotel by the reception staff and my stay got off to a good start with an efficient check in to the hotel. My stay extended from a few days to over two weeks and each visit to reception was a pleasure. Apologies because all the staff were good but I particularly noticed Safietow, Abdoulaye and Jean Baptiste. always friendly, always smiling and importantly very efficient. They are a credit to the hotel.

good location and lively environment

TripAdvisor rating 3.0/5

khpu Business - 17/12/2019 TripAdvisor review

The hotel is at a good location , situated in downtown Dakar. Its very suitable location for business travellers as most of the government offices are just a stone throw distance. Most of the time the hotel is full so if you want to book the hotel, do it on time.

Dear Mr KHPU, First and foremost we would like to thank you for the praising review you shared following your recent visit to our hotel. We are delighted to read that we were able to match your expectations. Thank you for taking the time to write to us and hope that your next visit will be better than the previous one. Yours sincerely, Management Team.

Far from a 4 stars hotel

TripAdvisor rating 2.0/5

NatalyaKo Business - 22/01/2018 TripAdvisor review

The hotel is old, dirty moquette on the floor, poor quality breakfast. The bill that was presented to me was higher than supposed to be. I had to insist with the personnel to double-Check the bill and finally I was right. The bed was old and making noise at every move. I don’t advice this hotel.

Dear guest, Thank you for choosing the Novotel Dakar for your stay & for taking the time to leave a review. Thanks to your detailed review, we now have information on where we need to improve. We deeply apologize was the misfortunes you have experienced, it doesn't reflect the quality of services we intend to provide. We have taken your concerns into account and we will work on finding a solution in order to provide you the best for your next stay. While hoping to see you soon, we hope that you will give us the chance to provide you better services. The Management Team

Hotel rooms need to be renovated. Even the linens were old (towels gray instead of white).

TripAdvisor rating 1.0/5

johkollar Business - 30/09/2017 TripAdvisor review

Could not wait to leave. Luckily a short trip. Rooms old and moldy. Novotel should be ashamed that their brand is associated with this property. Obviously just a cash cow they are milking. And to think the rate was > $200/night. Absolutely criminal. All staff were super helpful and pleasant - only upside.

Dear guest, we thank you for choosing the Novotel Dakar during your stay and for taking the time to write a review. We deeply apologize for the state of your room, we assure you that our property's maintenance are doing their best so it doesn't happen again. We are happy to know that our service was flexible enough for you and that our staff was helpful. We're hoping to see you very soon. Ndeye Codou, Public relations

Horrible

TripAdvisor rating 1.0/5

Walid B Business - 13/03/2017 TripAdvisor review

Such a bad experience never again Horrible horrible service Very dirty rooms Breakfast very limited choice Used to be much better before and much better service, more friendly and much more clean. Horrible

Dear Guest, Thank you for taking the time to tell us about your experience at the Novotel Dakar. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Novotel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing , and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, General Manager

Where were all the staff?

TripAdvisor rating 3.0/5

M P Business - 07/02/2017 TripAdvisor review

One person busy for 5 minutes on arrival. No bar staff. Several times I stood at the bar for more than 5 minutes before a person appeared. Managers seem present in the morning but it seems almost like the place runs itself from afternoon onwards. Had one drink with a colleague at the outside bar before joined by a colleague. Our empty glasses had been on the table already for 20 minutes then another person joined us. After calling for someone to ask the man want he wanted he failed to even notice we were empty and when I asked if we could get a drink he said (translated) "I see you had your drink but if you wish to continue drinking...drink some more!". Now I'm not sure but from a serving staff member this is downright rude surely??

Hello Dear Guest, We thank you for choosing Novotel Dakar For your stay and taking time to write us. Im realy sorry about this matter with bar staff, and please accept my sinceres apologies. Be sure that we are taking the appropriate measures to address the problem and prevent future occurrence. We hope you will give us the opportunity to better serve you in a close future. With regards General Manager

Quick in and out trip

TripAdvisor rating 4.0/5

brucealvice Business - 02/09/2016 TripAdvisor review

The property is well placed near the town center. Good facilities, neat and clean. The views from the room are pretty good. Food was appetizing. Airport pick up and drop was provided, even when I had a 6.30 morning flight.

Hello Dear Guest, we thank you for choosisng Novotel for your stay and taking time to write us. We really appreciate your feed back and will share your comment with all our staff. We hope to receive you again and in a close future. With Regards General Manager

Awesome hotel in a true African hospitality

TripAdvisor rating 5.0/5

ngoan e Solo travel - 04/08/2016 TripAdvisor review

I would just say that the staff is outstanding and made my stay very enjoyable. They were very helpful and were willing to assist me whenever possible. Security is very tight and it made me more comfortable

Hi Dear Guest, we thank you for choosing Novotel Dakar for your stay and taking time to write us. your comments ares very appreciate and as you have seen your security is our priority. And we hope to receive you again several times. With Regards General Manager

Food and Buffet is terrible

TripAdvisor rating 2.0/5

Anis_Souilem Business - 14/03/2016 TripAdvisor review

I had many problems with food and I had bad stomach many time. I used to eat only fruits. Also many days I didn't find water in the room and even I claims I never get it. Also for the Shampoo and Gel are not recharged every day.

Hi Dear Anis Souilem Thank you for taking the time to tell us about your experience at the Novotel Dakar. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Novotel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Best regards

Fine Hotel

TripAdvisor rating 5.0/5

joma0405 Business - 18/12/2015 TripAdvisor review

I use Novotel hotels in my travels more than often, and I must say that Novotel Dakar is one of my favorite. Rooms are spacious, service is nice, place of hotel (and pool) are great as well as food is of great quality. My only inconvenience however is that there is no gym, but the block around them is safe and empty in the evenings so I can go for a jog. Great value for money.

Hello Dear Guest, We thank you for taking your time to write us following your stay at Novotel Dakar. It is a real pleasure to know that you appreciated your stay at Novotel Dakar. you gave a nice description of our hotel, and we are going to share your comments with all the team and we shall continue to work still of advantage to give you some more of satisfaction during your next stay. We hope to receive you still in a close future. With Regards Thomas SIMONNET Général Manager

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