Novotel Dakar 4 stars

Customer review rating (ALL Rating) 4.1/5 338 reviews

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Description

Hotel extras

  • In the heart of Dakar's business district

  • Secure location right in the city center and close to the Central Bank

  • Heated outdoor swimming pool and peaceful garden

  • Views of the sea and the island of Gorée from some bedrooms

  • Our hotel is Safe Hotels certified, book with complete peace of mind!

Our accommodation(s)

Hotel location

Novotel Dakar

Avenue Abdoulaye Fadiga, BP 2073
18524 DAKAR
Senegal

GPS:14.668828, -17.426773

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Pets welcome
  • Restaurant
  • Wheelchair accessible
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service

La Calebasse

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.1/5  338 reviews

Customer review rating 1.5/5

Clarence B. Business - Confirmed reviews ALL

Card was debited before the end of my stay when I was assured it wasn’t going to be debited. Also, I was nearly compelled to pay a rate for a Junior suite when I had changed into a standard room.

Customer review rating 1.0/5

Jean-pierre S. Business - Confirmed reviews ALL

the staff was rude and unfriendly, asking us all the time about payment, or disregarding us at the bar or the restaurant

Cher Jean-Pierre, Nous vous remercions d'avoir pris le temps de partager votre expérience. Nous sommes désolés d'apprendre que l'attitude de notre personnel n'a pas été à la hauteur de vos attentes. Votre retour sera pris en compte pour améliorer notre service. Cordialement, Awa Diouf Front Desk /Guest Relation Novotel Dakar

Customer review rating 0.5/5

Nehal S. Business - Confirmed reviews ALL

First my agent had already paid for my stay, still they asked me to pay full. They don’t check total reservation days, harassment calls to check out or pay!!! When full amount already paid for all 5 days. Room service is pathetic, when asked for water they respond only two bottles are free!!! At least check if you have even provided water or not? Food and drinks are very expensive and service is very poor- they don’t trust anyone, asks for payment first before delivery. This attitude won’t go long. No sorry, No thanks— arrogance attitude and pretend not knowing English only speaks French

Dear Nehal, Thank you for sharing your feedback regarding your recent stay with us. I sincerely apologize for the experiences you encountered during your visit. It is disheartening to hear about the interactions with our staff, as we strive to provide respectful and courteous service. I appreciate your comments regarding the clarity of our payment processes, and I will ensure that this concern is communicated to our team for further review. I regret that our room service did not meet your expectations and that you found our food and drink prices to be excessive. We aim to deliver quality service and value to all our guests, and your comments will be taken into consideration as we continually seek to improve. Thank you once again for your insights. We value all feedback and hope for the opportunity to provide a more positive experience in the future. Best regards, Awa Diouf Front Desk /Guest Relation Novotel Dakar

Customer review rating 4.5/5

Abou A. D. Business - Confirmed reviews ALL

Next to everything

Dear Abou A., Thank you for your positive feedback regarding our location. We are pleased to know that our proximity to various attractions enhanced your stay. We hope to welcome you back to Novotel Dakar in the future. Best regards, Awa Diouf Front Desk /Guest Relation Novotel Dakar

Customer review rating 4.5/5

Mounir S. Business - Confirmed reviews ALL

Good stay in Central Dakar for Business week

Dear Mounir, Thank you for your positive feedback. We are delighted to hear that you enjoyed your stay in central Dakar during your business week. We appreciate your choice of Novotel Dakar and hope to welcome you back soon. Best regards, Awa Diouf Front Desk /Guest Relation Novotel Dakar

Other web-users rate our hotel

  • 122 reviews 9.6/10 Location
  • 152 reviews 6.7/10 Room
  • 871 reviews 9.3/10 Service
  • 14 reviews 9.5/10 WiFi
  • 302 reviews 8.8/10 Food
  • 230 reviews 9.5/10 Breakfast
  • 74 reviews 6.1/10 Cleanliness
  • 33 reviews 9/10 Pool

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