Novotel Dakar Hotel 4 stars

Rooms were not at app good at the standred of 4 stars. Not satisfied at all Either way. Still credit card money not released by the hotel after almost a week even.

Service with the staff generally gpod

Great service. Good food. Great view.

they didn't add any point to my accor account

well located hotel but slightly dark and small room, no gym

Stay was ok Staff friendly but room is basic although clean but not what I would expect from a four star hotel Biggest concerns are that one of my credit cards were used to pay for some of the stay although at check in I did not have enough credit on the card to reserve the full requested amount and used another card and far more worryingly two other cards that I used in an ATM in the hotel, one of which I have not used anywhere else were subsequently fraudulently used on line I cannot with 100 % fidelity confirm that the use in the ATM is the cause of subsequent fraudulent use but as stated above this is the only location where I have in the past few months used both and I have not had previous issues with these cards

The hotel has a perfect location, beautiful view. Unfortunately the service is so bad it makes you feel very much unwelcome. Terrible pillows, i actually complained to the director anx he promisdd to send new pillows, nothing was done. Breakfast was improved but is still miles away from being worthy of a 4star hotel, especially that the novotel brand is usually excellent in terms of food, and i have tested more novotel hotels in other countries. Novotel dakar is the exception, every rule, restriction makes you feel like you re staying there as a favor. There is no customer satisfaction culture, only what costs less, and whats less troublesome. I sincerely hope they improve it. Also the only novotel i know that doesnt have a gym!!

Service delivery was ok and the hotel ideally located by the shore line that provides a nice view to guests. The only issue is that all the power sockets are double-pin instead of three-pin power sockets.

staff were very friendly and receptive, they were also helpful

I had an awesome experience

Friendly

The experience was good. I enjoyed my stay and was very pleased with the environment.

I gad a day room and everything was upon high standards. I enjoyed the stay, the staff was great# very polite and caring.

Overall, I had a pleasant three nights stay at your facility

The hotel is at a good location , situated in downtown Dakar. Its very suitable location for business travellers as most of the government offices are just a stone throw distance. Most of the time the hotel is full so if you want to book the hotel, do it on time.