Novotel Dakar Hotel 4 stars

Friendly staff beginning with the Security and receptionists Safietou Sane and Lessong Mbodji; The House cleaning Staff, Room Services Karim and his team were very helpful in caring for our needs.

Good customer care, Good reception from front desk and the restaurant team, Good room/laundry care

Nice staff, safe

The receptionist were great especially Ibrahima who served us. The outside restaurant was great .

I was intended to stay for 8 nights but left on the second day. I have recieved a bad service starting from the counter. I lost my swimming short in the pool shower room and it was supposed to keep it safe but even the manager could not find it. Its very sad. One year before, i had a good service and that was i wanted to stay there again but i found it not worth staying, i am sorry for being bold.

For me a hotel is not all about the building and facilities it is more about cleanliness, friendliness and safety. This is the reason that I have scored the hotel so highly. The building is not the the most modern, the facilities are not breathtaking but my room although simple was kept very clean and the cleaning staff friendly and helpful. The food in the hotel is excellent whether in the bar area or the buffet. The service was also good in this area and the staff very pleasant. You can often judge a hotel by the reception staff and my stay got off to a good start with an efficient check in to the hotel. My stay extended from a few days to over two weeks and each visit to reception was a pleasure. Apologies because all the staff were good but I particularly noticed Safietow, Abdoulaye and Jean Baptiste. always friendly, always smiling and importantly very efficient. They are a credit to the hotel.

The hotel is at a good location , situated in downtown Dakar. Its very suitable location for business travellers as most of the government offices are just a stone throw distance. Most of the time the hotel is full so if you want to book the hotel, do it on time.

The hotel is old, dirty moquette on the floor, poor quality breakfast. The bill that was presented to me was higher than supposed to be. I had to insist with the personnel to double-Check the bill and finally I was right. The bed was old and making noise at every move. I don’t advice this hotel.

Could not wait to leave. Luckily a short trip. Rooms old and moldy. Novotel should be ashamed that their brand is associated with this property. Obviously just a cash cow they are milking. And to think the rate was > $200/night. Absolutely criminal. All staff were super helpful and pleasant - only upside.

Such a bad experience never again Horrible horrible service Very dirty rooms Breakfast very limited choice Used to be much better before and much better service, more friendly and much more clean. Horrible

One person busy for 5 minutes on arrival. No bar staff. Several times I stood at the bar for more than 5 minutes before a person appeared. Managers seem present in the morning but it seems almost like the place runs itself from afternoon onwards. Had one drink with a colleague at the outside bar before joined by a colleague. Our empty glasses had been on the table already for 20 minutes then another person joined us. After calling for someone to ask the man want he wanted he failed to even notice we were empty and when I asked if we could get a drink he said (translated) "I see you had your drink but if you wish to continue drinking...drink some more!". Now I'm not sure but from a serving staff member this is downright rude surely??

The property is well placed near the town center. Good facilities, neat and clean. The views from the room are pretty good. Food was appetizing. Airport pick up and drop was provided, even when I had a 6.30 morning flight.

I would just say that the staff is outstanding and made my stay very enjoyable. They were very helpful and were willing to assist me whenever possible. Security is very tight and it made me more comfortable

I had many problems with food and I had bad stomach many time. I used to eat only fruits. Also many days I didn't find water in the room and even I claims I never get it. Also for the Shampoo and Gel are not recharged every day.

I use Novotel hotels in my travels more than often, and I must say that Novotel Dakar is one of my favorite. Rooms are spacious, service is nice, place of hotel (and pool) are great as well as food is of great quality. My only inconvenience however is that there is no gym, but the block around them is safe and empty in the evenings so I can go for a jog. Great value for money.