Novotel Dakar Hotel 4 stars

The experience was good. I enjoyed my stay and was very pleased with the environment.

I gad a day room and everything was upon high standards. I enjoyed the stay, the staff was great# very polite and caring.

Overall, I had a pleasant three nights stay at your facility

Well locate, good stay and serene environment. Good view of Dakar. The food was also quite nice. I wasn't too keen on the choice of room service menu. That is the only fault I had. Otherwise it was a wonderful stay.

It was really fantastic,though there is differences in food i eat in my home in Nigeria,despite that i was very much ok with the ones I ate.

Very comfortable, excellent amenities, courteous service

I had a wonderful stay at the Hotel, generally the staff were great with quick response time especially in the restaurant. to cap it all they are very friendly.

It was very good ,Overall satisfaction level is very good

I felt at home. The staff were really friendly and ready to help me have comfort. I had a good stay

The hotel is at a good location , situated in downtown Dakar. Its very suitable location for business travellers as most of the government offices are just a stone throw distance. Most of the time the hotel is full so if you want to book the hotel, do it on time.

My stay got off to a bad start when I asked to add one night to the start of my reservation given unexpected travel one day early due to weather in the US. At end of first flight I got email from Accor saying all properties in Dakar were booked and my request could not be accommodated. I began searching Hotels.com and the Pullman was offered there so I pre paid and made the reservation. At the end of my second leg of flight, on arrival to Dakar now I had an email from Novatel with a reservation confirmation for the additional night! I went to Novatel to see if I could in fact check in and stay for the whole 4 night stay and could they assist me to cancel the Pullman. Unfortunately, because I booked through Hotels.com the Novatel could not cancel the PUllman and so recommended that I do stay at the PUllman. I of course would never have made the Pullman reservation had I not received the email from Accor saying all properties booked for my extra night. So I checked in and out of two hotels during my stay, not ideal!

Most of your staff were extremely efficient and friendly

It was not my first time in this hotel. The rooms are quite spacious and very clean. I only regret that the TV screen is very small, I don't think it meets the criteria of a 4 star hotel. The breakfast was good. The receptionists are nice and competent. The staff at the restaurant can be very slow sometimes and do not give enough care to the clients. I was given a room with a very small window with quasi no view; as a gold member I was expecting a better room. Also, I found the hotel to be very expensive compared to the quality.

I was very disappointed with your service. I did my reservation in time ; asked for a double bedroom as l was traveling with my wife. On arrival at Novotel, l was not met by any staff...l had to turn around and around in my car because there was nowhere to park. When l finally got a lot and presented myself at the desk and the staff there, obviously lacking appropriate training , asked me to wait in the waiting area. I remain there for almost 20mn and he almost ignored me. I had to return at the desk in order to make thing happens. Then l had to wait another 15 mn to get somebody assist and bring a cart for my luggage. But the surprise was upstairs. I had made a reservation for a double bedroom but l found myself in a single bedroom at almost the price of a double bedroom. The condition in the room was very poor, l had to convince the staff in order to bring another foot-towel for the WC because there was only one the bathroom. In addition the room is too small and l felt like being in a prison cell. In a nutshell , a very bad experience ... of course , l planned to stay for 10 days but l left after two and went to spend the rest of my vacation at Saly Portudal.

a part the noise due to some work at the next building, which bored me a lot, what i didn't like the most was the staff, expecially at the front desk. Rude and not collaborative at all. We had to solve some problem with the payment and the invoice, but the woman at the desk didn't do anything in order to help and her behaviors were very rude. So at the end, I was right and due her behavior, you have to cancel the invoce, make a new one and you have to refund me the money, because the italian embassy have paid for my accommodation, as i repeated 1000 times to this lady who refused to listen to me.. So this is a very waste of time.