Name: Novotel Dakar
Address: DAKAR, 18524, SENEGAL
Telephone: (+221)338494994

Novotel Dakar 4 stars

Customer review rating (ALL Rating) 4.1/5 376 reviews

ALLSAFE approved hotel

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Description

Novotel Dakar

Hotel that makes every moment matter

Mr. Marc FRERE, General Manager of the hotel, and his team welcome you to Novotel Dakar. We would like to extend a warm welcome and hope you feel at home during your stay in the heart of Teranga capital.

Hotel Manager

Enjoy a dream stay at the Novotel Dakar, a four-star hotel located in the city center, on the Corniche in front of the island of Gorée. Our 241 bedrooms are all equipped with free WiFi, safe, minibar, air conditioning and a flat screen TV. Organize your events in our 11 meeting rooms. The hotel has a restaurant, bar lounge, outdoor terrace with pool views and free private car park.

The ocean view bedrooms offer a superb view of Gorée Island that you can visit with family or friends. The hotel is also located close to the French Cultural Institute. 5 min from the autonomous port of Dakar, the pier of the Island of Gorée and the Place d'Indépendence, the hotel has a secure strategic location, a few meters from the Central Bank.

Hotel extras

In the heart of Dakar's business district
Secure location right in the city center and close to the Central Bank
Heated outdoor swimming pool and peaceful garden
Views of the sea and the island of Gorée from some bedrooms
Private, secure car park and free WiFi

Hotel location

Novotel Dakar

Avenue Abdoulaye Fadiga, BP 2073
18524 DAKAR
Senegal

Telephone +221 33 849 49 94

+221 33 823 89 29

By plane
Blaise Diagne Intl Airport At 60km / 37 miles

GPS:14.668828, -17.426773

Hotel services

Check-in from 12h00 - Check out up to 12h00

In summary

On site

Swimming pool
Car park
Restaurant
Wheelchair accessible hotel
Air conditioning
Wi-Fi
Breakfast
Bar
Meeting rooms

La Calebasse

Our accommodation(s)

Spacious, contemporary design and adaptable, the Novotel room is truly a place for living. Perfect for all your needs.

Standard Room overlooking the town with a double bed

Max. number of persons: 3
Area: From 22 m² / 236 sq ft
Views: Courtyard View, City View Note
Most of the accommodation: Corner Room Note

*Subject to availability

Bathroom products

Spacious room with twin beds, overlooking the town.

Max. number of persons: 3
Area: From 16 m² / 172 sq ft
Views: City View Note
Most of the accommodation: Corner Room Note

*Subject to availability

Free in Room Mineral Water
Coffee/tea making facilities
Bathroom products

Standard Room overlooking the sea with a double bed

Max. number of persons: 3
Area: From 25 m² / 269 sq ft
Views: Sea side Note
Most of the accommodation: Corner Room Note

*Subject to availability

Free in Room Mineral Water
Coffee/tea making facilities

Spacious room with twin beds, overlooking the sea.

Max. number of persons: 3
Area: From 25 m² / 269 sq ft
Views: Sea side, Ocean/Sea view Note
Most of the accommodation: Corner Room Note

*Subject to availability

Free in Room Mineral Water
Coffee/tea making facilities

Our guest reviews

Very professional with gracious staff

Thaheer Business - 5/2/2022 Confirmed reviews ALL

The hotel is located in the more established part of Dakar. It's close to the ocean with easy access to great restaurants.

Dear Thaheer M., We very much appreciate your comments and great rating regarding your stay at the Novotel Dakar. It is always a pleasure to receive positive feedback. Our team was more than glad to welcome you. Your satisfaction is our priority and, at the same time, the best reward and motivation for our team in order to keep on offering you a perfect quality of service. Thank you again for sharing your experience, and we hope your next visit at the Novotel Dakar will be as pleasant as the previous one, Sincerely, Sarah Quality Manager Novotel Dakar

Parfait

N. Y. Business - 4/30/2022 Confirmed reviews ALL

Excellente

Monsieur N., Nous vous remercions pour vos commentaires suite à votre séjour à Novotel Dakar. C’est avec grand plaisir que nous recevons vos compliments. Notre équipe a été plus que ravie de vous accueillir. Aussi, nous ne manquerons pas de partager vos appréciations avec toute notre équipe, notamment avec Mesdames Ndeye Khady BASSE et Astou NDIAYE. Votre satisfaction est la plus belle récompense pour notre personnel qui travaille jour après jour pour vous offrir un service irréprochable. Dans l’attente de vous accueillir de nouveau au Novotel Dakar, nous vous prions de croire, cher Monsieur N., en l’expression de nos sentiments les meilleurs. Bien à vous, Sarah Chargée de la Qualité Novotel Dakar

Great location but pathetic hotel

Abhisekh B. Business - 4/29/2022 Confirmed reviews ALL

Rooms were too small, such a beautiful location but such bad construction. Negligible windows in the rooms, pathetic vegetarian food. The staff was very polite and respectful.

Nothing fancy

Idu Business - 4/28/2022 Confirmed reviews ALL

Had a negative experience. We checked in after midnight and the Manager was rigid and unfriendly

Dear Idu O., Thank you for taking the time to tell us about your experience at the Novotel Dakar. We are more than sorry that your experience did not meet your expectations; please allow us to express our sincerest apologies. At Novotel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Sarah Quality Manager NOVOTEL DAKAR

Anonymous Business - 4/16/2022 Confirmed reviews ALL

All the staff I had to deal with are very professional which is the strongest point. The rooms are cold. I remember that around ten years ago when I stayed in the hotel I had the same feeling.

Dear SABRINA A., We very much appreciate your comments regarding your stay at the Novotel Dakar. Our team was more than glad to welcome you. It is always a pleasure to receive positive feedback. We will gladly share your comments with our team. Be assured that this feedback will serve us as an encouragement, to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit at the Novotel Dakar will be as pleasant as the previous one. Sincerely, Sarah Quality Manager Novotel Dakar

Good stay

Friday O. Business - 4/16/2022 Confirmed reviews ALL

My experience with the staff was fantastic.

Dear Friday O., We very much appreciate your comments regarding your stay at the Novotel Dakar. It is always a pleasure to receive positive feedback. We will share your comments with our team. Be assured that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Sarah Quality Manager Novotel Dakar

Rate/Quality poor

Tour588231 Business - 4/13/2022 TripAdvisor review

Very expansive compare to the quality. The rooms are old, TV old. Water pressure in shower not good. Quality of food not good. Choice of beer always out of stock. No fresh juice at breakfast. No good coverage of camera in parking space

Dear Tour588231, Thank you for taking the time to write us a review and rate regarding your stay at the Novotel Dakar. Our team was more than glad to welcome you. Your satisfaction is our priority and at the same time the best motivation and reward for our team in order to ameliorate the quality of our services. We are more than sorry that your experience among us didn't meet your expectations. Please, allow us to express our sincerest apologizes. At Novotel, we strive to offer you an unique experience. Be assured that we carefully took notes of the mentionned points to fix, and that the appropriate measures will be put in place as soon as possible. Thank you again for sharing your precious opinion. We hope your next stay at the Novotel Dakar to be much better than the previous one. Sincerely,

Well located and very good staff but room getting old

S. Business - 4/3/2022 Confirmed reviews ALL

Food was nice, staff very professional and offering good service, location on the coast is very convenient to walk on the coast. But rooms are getting old and basic maintenance is not at the level you can expect for a room at 200euros: curtains, window, bathroom. Tea & coffee in the room are very limited. Reservation through internet was not possible: website not working, I called the hotel and booked through reservation desk.

Dear Frederic S., Thank you for taking the time to tell us about your experience at the Novotel Dakar. We are more than sorry that your experience did not meet your expectations; please allow us to express our sincerest apologies. At Novotel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Sarah Quality Manager Novotel Dakar

Ibrahim B. Couples - 3/30/2022 Confirmed reviews ALL

I believe the rooms are very expensive and the quality is poor. Also there is no smart TV that one can watch TV on, and also there is no DSTV, one is limited to very minimal challenges that offer nothing. A 4 star hotel should do better than what Novotel offers.

Calm and Safe

Saleh M. Business - 3/15/2022 Confirmed reviews ALL

Near the town, good service, calm and safe

Dear Saleh M., We very much appreciate your comments regarding your stay at the Novotel Dakar. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

Crew feedback - Noisy during the day

Qe Business - 2/26/2022 Confirmed reviews ALL

NOISY DURING THE DAY, RENOVATIONS - NOT SUITABLE FOR REST

Untrained and Rude Staff

Hiten Business - 2/21/2022 Confirmed reviews ALL

The staff needs proper training. They are rude and lack courtesy.

Cool stay

Victor A. Business - 2/14/2022 Confirmed reviews ALL

Good experience but cost of room is too high.

Unlike in the past, the Novotel Dakar staff were very friendly, willing to help and efficient.

Anonymous Business - 2/10/2022 Confirmed reviews ALL

I don't think that either rooms or breakfast are compatible with the hotel's 4 star rating. The room was drab with a dirty net curtain. There was very little fruit available at breakfast. The breakfast cereals were kept in open bowls, which is unhygienic. Notwithstanding these criticisms, I enjoyed my stay as the staff were really trying to please.

Good stay

Joseph F. N. Business - 2/7/2022 Confirmed reviews ALL

I like the place and breakfast is well done with different options. Staff are also very friendly and helpful especially Ababacar and Safiatou at the front office

NIce hotel well located

Andre L. Business - 2/3/2022 Confirmed reviews ALL

Hotel was well located close to the sea with a swimming pool Nice terrace with local music Staff professional and always ready to help

J H. Business - 1/9/2022 Confirmed reviews ALL

The hotel itself was nice, clean and well located. The staff’s constant trying to get extra money from us was very frustrating

Dear H. Hageman, Many thanks for taking the time to share with us your precious opinion about your stay at the Novotel Dakar. We were more than glad to welcome.you among us. We are sorry to read that your experience didn’t meet your expectations. Please, allow us to express our sincerest apologizes, especially regarding our staff members. Your complete satisfaction is a priority for us in order to offer you a perfect quality of services. Be assured that we carefully took notes of all the mentionned points and .we garantee you that all the necessary mesures will be taken in order to avoid such inconvenience to occur in the future. Please feel free to write us at the following email address : h0… to discuss about the details of your experience. Thank you again for your time and we hope to see you again soon at the Novotel Dakar. Sincerely, The Quality Team

Location is excellent

Sanjally S. Business - 1/9/2022 Confirmed reviews ALL

Wonderful, decent professional staffs, very secure and the health safety regulations are satisfactory and services offered are good

Dear Sanjally s., We very much appreciate your comments regarding your stay at the Novotel Dakar. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit at Novotel Dakar will be as pleasant as the previous one. Sincerely, Prosper, The Quality Manager

honest

r0bertmensah Business - 12/20/2021 TripAdvisor review

i have always enjoyed my stay at Novotel so my rating of stay is a good service by the various departments of the hotel. my only concern has to do with occasions when there was a party that went beyond 1am that make sleeping a bit difficult. other than that i would stay my stay was very good by all standards.

Casual hotel but clean, expensive breakfast, not a big variety of choices in food at the restaurant.

samia L Business - 10/13/2021 TripAdvisor review

Even though I was told I was given a VERY BEAUTIFUL ROOM, the one I got was very casual, the TV screen is very small, just a small window in the room. I was very disappointed by this Novotel. At the restaurant the choice is very limited. Breakfast is expensive, almost 20€.

Dear Samia L, Thank you for taking the time to write us about your experience at the Novotel Dakar. It was a pleasure for our team to welcome you. Your comfort and satisfaction is our priority, this is why your opinion is very important. However, we are more than sorry to read that your stay among us didn't meet your expectations. Please, allow us to express our sincerest apologies. In Novotel, we strive to provide you a perfect quality of service. Therefore, be assured that the appropriate measures will be put in place as soon as possible to avoid this kind of problem to happen. We are also currently in the process of renovating the hotel rooms, especially with TVs as a priority. Do not hesitate to contact us at this email adress : H0529-AM@accor.com to discuss more about the details of your stay. Thank you again for sharing your precious opinion and we hope to win back your trust during your next visit ! Best regards,

Our most recent 20 reviews

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