Novotel Dakar 4 stars

Customer review rating (ALL Rating) 4.2/5 385 reviews

Best price
guarantee
Novotel Dakar - Image 1
Novotel Dakar - Image 2
Novotel Dakar - Image 3
Novotel Dakar - Image 4
Avenue Abdoulaye Fadiga, BP 2073, 18524 DAKAR, Senegal

Description

Hotel extras

  • In the heart of Dakar's business district

  • Secure location right in the city center and close to the Central Bank

  • Heated outdoor swimming pool and peaceful garden

  • Views of the sea and the island of Gorée from some bedrooms

  • Our hotel is Safe Hotels certified, book with complete peace of mind!

Our accommodation(s)

Book this hotel
Room 1
See availabilities

Room

Spacious room with 2 single beds and view of the city

Photo out of - Spacious room with 2 single beds and view of the city

Choose comfort and space. Our Standard Rooms overlooking the town are a great example of what Novotel is all about and have all the usual facilities including twin beds, air conditioning, free WIFI and safe. They accommodate up to 2 adults and 1 child.

  • Views:

    City View

  • Most of the accommodation:

    Corner Room

Max. number of persons
3
Area
From 24 m² / 258 sq ft

Bedding

Single bed(s) x2

Extra bed in room for child on request

Extra bed in room for adult on request

Baby crib on request

Food And Beverage

Food And Beverage Facilities

  • Bottled water
  • Coffee/tea making facilities
  • Kettle
  • Mini-refrigerator
  • Free in Room Mineral Water

Bathroom

Bathroom Facilities

  • Bathroom doors 32 inches wide
  • Bathroom products
  • Hair dryer in bathroom
  • Mirror

Media And Technology

Internet Facilities

  • Data port in room
  • High speed internet
  • RJ 11 Outlet
  • RJ 45 Outlet

Phone Facilities

  • Direct dial telephone
  • Free access with phone card
  • Phone with 2 handsets in room

Tv Facilities

  • Satellite/cable colour TV
  • 29'/74 cm screen
  • Flat screen
  • LCD screen - Liquid crystal display

Service And Equipment

Accessibility And Security

  • Alarm clock
  • Audible smoke alarms in rooms
  • Dead bolt in rooms
  • Emergency info in rooms
  • Keycard-operated door locks
  • Room interior entrance only
  • Safe deposit box in room
  • Security Peephole
  • Self-closing rooms
  • Smoke alarm in room

Comfort Features

  • Alarm clock
  • Blackout Facilities
  • Double Glazing
  • Opening windows
  • Soundproof doors
  • Soundproof room

Electric Facilities

  • 220/240 V AC

Temperature Air Control

  • Air Conditioning

Working Area

  • Business Desk
  • Safe large enough to accommodate a laptop
  • 3 pers. max
  • 24 m² / 258 sq ft
  • Bedding 2 x Single bed(s)
  • Views: City View
  • Most of the accommodation: Corner Room
See availabilities

Spacious room overlooking the sea with a double bed, shower, work area, free Wi-Fi, hairdryer, safe, and tea and coffee making facilities. For up to 2 adults and 1 child

  • Views:

    Sea side

  • Most of the accommodation:

    Corner Room

Max. number of persons
3
Area
From 24 m² / 258 sq ft

Bedding

Double bed(s) x1

Extra bed in room for child on request

Extra bed in room for adult on request

Baby crib on request

Food And Beverage

Food And Beverage Facilities

  • Bottled water
  • Coffee/tea making facilities
  • Kettle
  • Mini Bar
  • Mini-refrigerator
  • Free in Room Mineral Water

Bathroom

Bathroom Facilities

  • Bathroom doors 32 inches wide
  • Hair dryer in bathroom

Media And Technology

Internet Facilities

  • Data port in room
  • High speed internet
  • RJ 11 Outlet
  • RJ 45 Outlet

Phone Facilities

  • Direct dial telephone
  • Free access with phone card
  • Phone with 2 handsets in room

Tv Facilities

  • Satellite/cable colour TV
  • 29'/74 cm screen
  • Flat screen
  • LCD screen - Liquid crystal display

Service And Equipment

Accessibility And Security

  • Alarm clock
  • Audible smoke alarms in rooms
  • Dead bolt in rooms
  • Emergency info in rooms
  • Keycard-operated door locks
  • Room interior entrance only
  • Safe deposit box in room
  • Security Peephole
  • Self-closing rooms
  • Smoke alarm in room

Comfort Features

  • Alarm clock
  • Blackout Facilities
  • Double Glazing
  • Opening windows
  • Soundproof doors
  • Soundproof room

Electric Facilities

  • 220/240 V AC

Room Services

  • Automatic wake up call
  • Operator wake up call

Temperature Air Control

  • Air Conditioning

Working Area

  • Business Desk
  • Safe large enough to accommodate a laptop
See availabilities

Classic Room with a sea view. Natural & modern ambiance, double bed, shower, work area, free WIFI, hairdryer, safe, tea & coffee making facilities. For up to 2 adults & 1 child with special needs.

  • Views:

    Ocean/Sea view

Max. number of persons
3
Area
From 24 m² / 258 sq ft
Accessibility
Accessible room

Bedding

Double bed(s) x1

Bathroom

Bathroom Facilities

  • Hair dryer in bathroom

Media And Technology

Internet Facilities

  • Data port in room
  • High speed internet
  • RJ 11 Outlet
  • RJ 45 Outlet

Phone Facilities

  • Direct dial telephone
  • Free access with phone card
  • Phone with 2 handsets in room

Tv Facilities

  • Satellite/cable colour TV

Service And Equipment

Accessibility And Security

  • Alarm clock
  • Audible smoke alarms in rooms
  • Dead bolt in rooms
  • Emergency info in rooms
  • Keycard-operated door locks
  • Room interior entrance only
  • Safe deposit box in room
  • Security Peephole
  • Self-closing rooms
  • Smoke alarm in room

Comfort Features

  • Alarm clock
  • Blackout Facilities
  • Double Glazing
  • Opening windows
  • Soundproof doors
  • Soundproof room

Electric Facilities

  • 220/240 V AC

Temperature Air Control

  • Air Conditioning

Working Area

  • Business Desk
  • Safe large enough to accommodate a laptop
See availabilities

Suite

Presidential Suite with sea view, double bed and spacious lounge

Photo out of - Presidential Suite with sea view, double bed and spacious lounge

Modern & spacious, with sea view, separate lounge, bedroom & 2 bathrooms. It has 2 smart TVs, WIFI Internet access, 2 mini-bars, 1 coffee machine, 2 kettles, 1 iron/ironing board, dining table, 2 safes.

Max. number of persons
3
Area
From 71 m² / 764 sq ft

Bedding

Double bed(s) x1

Bathroom

Bathroom Facilities

  • Hair dryer in bathroom

Media And Technology

Internet Facilities

  • Data port in room
  • High speed internet
  • RJ 11 Outlet
  • RJ 45 Outlet

Phone Facilities

  • Direct dial telephone
  • Free access with phone card
  • Phone with 2 handsets in room

Tv Facilities

  • Satellite/cable colour TV

Service And Equipment

Accessibility And Security

  • Alarm clock
  • Audible smoke alarms in rooms
  • Dead bolt in rooms
  • Emergency info in rooms
  • Keycard-operated door locks
  • Room interior entrance only
  • Safe deposit box in room
  • Security Peephole
  • Self-closing rooms
  • Smoke alarm in room

Comfort Features

  • Alarm clock
  • Blackout Facilities
  • Double Glazing
  • Opening windows
  • Soundproof doors
  • Soundproof room

Electric Facilities

  • 220/240 V AC

Temperature Air Control

  • Air Conditioning

Working Area

  • Business Desk
  • Safe large enough to accommodate a laptop
See availabilities

Hotel location

Novotel Dakar

Avenue Abdoulaye Fadiga, BP 2073
18524 DAKAR
Senegal

GPS:14.668828, -17.426773

Telephone
Fax +221 33 823 89 29

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Pets welcome
  • Restaurant
  • Wheelchair accessible
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service
  • 241 rooms
  • 5 rooms for people with reduced mobility
  • 241 family rooms
  • 23 connecting rooms
  • 9 floors

Languages spoken at the hotel

  • English
  • Spanish
  • French
  • Italian

Reduced mobility Facilities

100% Non Smoking Property

Laundry / Valet Services

  • Laundry / Valet Services
  • Pressing
  • Dry cleaning / Ironing

Wi-Fi

  • High Speed internet
  • WiFi at the hotel
  • WiFi in the communal areas
  • High speed transmission line

Air conditioning

Check In & Check-out facilities

  • Express check-in
  • Express check-out
  • Late Checkout

Porter

  • Porter

Currency exchange

  • Currency exchange

Pets

Pets allowed

Catering

One Restaurant

2 Bars

Room service

  • Cold snacks
  • Hot meals

Breakfast

  • Buffet

Business

10 Meeting rooms

Business Center

  • Self service business center
  • Business center with support staff

Family

Services for children

  • Play area

Well-being

PISCINE

  • Outside
  • On site

Sports and leisure

Gym

  • On site

Deep sea fishing/Sea fishing

  • Nearby
  • On site
  • Indoor parking
  • Private
  • 70 parking spaces
  • Parking opened 24/7
  • Max Limited Height: 0.02 m / 6.56 ft

Services & equipment

  • Stairs

Vehicles

  • Motorcycle places

Security

  • Well-lit parking
  • Parking with security service
  • Extinguisher
  • Video surveillance in parking
  • Controled access parking
  • Parking equipped with lights
  • Patrolled parking
  • Park with sand pit
  • Smoke extractors in car park

La Calebasse

Opening hours
Monday Closed
Tuesday Closed
Wednesday Closed
Thursday Closed
Friday Closed
Saturday Closed
Sunday
  • -
Subsequent opening hours

Menu average price: 22.87 € 15000 XOF

Brunch Details

  • brunch buffet
  • reservation recommended

Other informations

Services

  • Air conditioning
  • Wheelchair access
  • Free Wireless internet (WiFi)
  • Booster Seats available (for Baby)
  • Non Smoking Area
  • Reservation recommended

Payment

  • Cash
  • Credit card
  • Cheque

Credit cards

  • American Express
  • Mastercard
  • Visa

Wine and other drinks information

  • Apéritif
  • Cocktail
  • Wine by the glass available
  • Soft drinks
  • Digestifs

Accommodate food

  • Brunch
  • Children menu
  • Gluten-free menu
  • Halal menu
  • Salt-free menu
  • Vegetarian menu

N LOUNGE

Photo out of - N LOUNGE

Bar Type
BAR
Capacity
100
Accessibility
Accessible service
Telephone +221 33 849 49 94

Other informations

Services

  • Free Wireless internet (WiFi)
  • Wheelchair access
  • Smoking Area
  • Musical Entertainment
  • Terrace

Payment

  • Cash
  • Credit card

Credit cards

  • American Express
  • Mastercard
  • Visa

Wine and other drinks information

  • Apéritif
  • Cocktail
  • Wine by the glass available
  • Soft drinks
  • Voss Sparkling
  • Digestifs

Snacks facilities

  • Cold snacks
  • Hot snacks

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.2/5  385 reviews

Customer review rating 0.5/5

Julien E. H. Business - Confirmed reviews ALL

Dear Julien E. H., Thank you for sharing your feedback regarding your recent experience at our hotel. I apologize that your accommodations did not meet your expectations and that the room's view was not as anticipated. We appreciate your comments about the friendliness of our staff, particularly Lamine, as we strive to provide excellent service. Your insights are valuable as we continuously work to enhance our facilities and services. We hope to have the opportunity to welcome you back in the future for a more enjoyable stay. Goodbye, Bineta S SARR Guest Relation /Front Desk Novotel Dakar

Customer review rating 4.0/5

Manish R. S. Business - Confirmed reviews ALL

Dear Manish R. S., We thank you for your positive feedback regarding our staff and our location. We appreciate your input regarding the renewal of bathroom amenities. Your experience is important to us, and we will take your comments into account to better meet the expectations of our guests in the future. Sincerely, Awa Diouf Front Desk / Guest Relation Novotel Dakar

Customer review rating 0.5/5

Agniel B. Business - Confirmed reviews ALL

Dear Mrs. B., Thank you for taking the time to share your detailed feedback following your recent stay with us. As a regular and valued guest of our hotel, I am particularly concerned to learn that your experience fell so far below both your expectations and the standards of service we aim to provide. Please accept my sincere apologies for the multiple inconveniences you experienced, particularly regarding the insect bites, the handling of your dietary requirements, the repeated disturbances in your room, the laundry service, the handling of your personal belongings, the noise disturbance and the billing issue you mentioned. I fully understand how the accumulation of these incidents could have affected your overall perception of your stay, and I am especially sorry that you felt your concerns were not addressed with the level of attention and professionalism you expected from us. During your stay, our Rooms Division Manager, together with our Front Office Manager, met with you personally to review your concerns and assist you. Following your feedback, the matters raised have also been reviewed with the relevant department heads, and the necessary corrective actions are being addressed with the teams concerned. Your comments regarding your dietary requirements and the respect of your privacy are particularly important to us. These are fundamental aspects of our service, and we are reinforcing our procedures and team awareness to avoid similar situations in the future. Mrs. B., we genuinely value your loyalty and therefore regret even more that this stay has left you with such a negative impression. I sincerely hope that this experience will not define the relationship and trust you have built with our hotel over your previous stays. I would personally welcome the opportunity to speak with you and, most importantly, to have the chance to regain your confidence on a future visit. Once again, please accept my sincere apologies, and thank you for bringing these matters to our attention. Kind regards, Bineta S SARR Guest Relation /Front Desk Novotel Dakar

Customer review rating 4.5/5

Anonymous Business - Confirmed reviews ALL

Dear Richard Bidegaray, Thank you for taking the time to share your experience at Novotel Dakar. We are pleased to hear that you enjoyed the comfort of your room and appreciated our location. Your feedback regarding the need for renovations and disturbances from neighboring rooms is noted, and we value your insights as they help us enhance our services. We hope to welcome you back to our hotel in the future for an even better stay. Best regards, Bineta S SARR Guest Relation /Front Desk Novotel Dakar

Customer review rating 4.5/5

Mbaye M. Families - Confirmed reviews ALL

Dear Mbaye m., We sincerely thank you for your positive feedback regarding your stay at Novotel Dakar. We are delighted to learn that you appreciated the cleanliness, comfort, and variety of our breakfast. Your special mention of our colleague Awa will be shared with her, as we value excellence in customer service. Your satisfaction is our priority, and we hope to have the pleasure of welcoming you back soon. Sincerely, Awa Diouf Front Desk / Guest Relations Novotel Dakar

Dear Julien E. H., Thank you for sharing your feedback regarding your recent experience at our hotel. I apologize that your accommodations did not meet your expectations and that the room's view was not as anticipated. We appreciate your comments about the friendliness of our staff, particularly Lamine, as we strive to provide excellent service. Your insights are valuable as we continuously work to enhance our facilities and services. We hope to have the opportunity to welcome you back in the future for a more enjoyable stay. Goodbye, Bineta S SARR Guest Relation /Front Desk Novotel Dakar

Customer review rating 4.0/5

Manish R. S. Business - Confirmed reviews ALL

Location is perfect, staff is great and overall stay was good. I would recommend renewing the bathroom utilities everyday. During my stay of 18 days, the utilities were not renewed. Even after my daily reminders, the housekeeping staff renewed them only 2-3 times in 18 days.

Dear Manish R. S., We thank you for your positive feedback regarding our staff and our location. We appreciate your input regarding the renewal of bathroom amenities. Your experience is important to us, and we will take your comments into account to better meet the expectations of our guests in the future. Sincerely, Awa Diouf Front Desk / Guest Relation Novotel Dakar

Customer review rating 0.5/5

Agniel B. Business - Confirmed reviews ALL

This was by far the worst stay I have ever experienced. The service was consistently poor, and the staff showed a lack of professionalism throughout my stay. I suffered insect bites in my room, the food quality was disappointing, and my dietary requests were repeatedly ignored. Even though I specifically asked for no chili, it was regularly added to my meals. I was disturbed thrice in my room because staff had mistaken me for another guest. The laundry service was unreliable, did not answer calls, and failed to return my clothes on time. The cleaning staff touched my personal items without permission, forcing me to discard some products for safety reasons. The housekeeper's attitude was arrogant and unhelpful. To make matters worse, I was asked to pay for charges that had already been settled. Maintenance work created excessive noise on a Sunday afternoon, and reception failed to properly record or address my complaints. Overall, the hotel failed to meet even basic service standards. I would not return and cannot recommend it to others.

Dear Mrs. B., Thank you for taking the time to share your detailed feedback following your recent stay with us. As a regular and valued guest of our hotel, I am particularly concerned to learn that your experience fell so far below both your expectations and the standards of service we aim to provide. Please accept my sincere apologies for the multiple inconveniences you experienced, particularly regarding the insect bites, the handling of your dietary requirements, the repeated disturbances in your room, the laundry service, the handling of your personal belongings, the noise disturbance and the billing issue you mentioned. I fully understand how the accumulation of these incidents could have affected your overall perception of your stay, and I am especially sorry that you felt your concerns were not addressed with the level of attention and professionalism you expected from us. During your stay, our Rooms Division Manager, together with our Front Office Manager, met with you personally to review your concerns and assist you. Following your feedback, the matters raised have also been reviewed with the relevant department heads, and the necessary corrective actions are being addressed with the teams concerned. Your comments regarding your dietary requirements and the respect of your privacy are particularly important to us. These are fundamental aspects of our service, and we are reinforcing our procedures and team awareness to avoid similar situations in the future. Mrs. B., we genuinely value your loyalty and therefore regret even more that this stay has left you with such a negative impression. I sincerely hope that this experience will not define the relationship and trust you have built with our hotel over your previous stays. I would personally welcome the opportunity to speak with you and, most importantly, to have the chance to regain your confidence on a future visit. Once again, please accept my sincere apologies, and thank you for bringing these matters to our attention. Kind regards, Bineta S SARR Guest Relation /Front Desk Novotel Dakar

Customer review rating 4.5/5

Anonymous Business - Confirmed reviews ALL

I appreciated the comfort of the room even if some renovation should be planned some day. Only one time I had to cope with a neighbor talking loud on the phone in the middle of the night...

Dear Richard Bidegaray, Thank you for taking the time to share your experience at Novotel Dakar. We are pleased to hear that you enjoyed the comfort of your room and appreciated our location. Your feedback regarding the need for renovations and disturbances from neighboring rooms is noted, and we value your insights as they help us enhance our services. We hope to welcome you back to our hotel in the future for an even better stay. Best regards, Bineta S SARR Guest Relation /Front Desk Novotel Dakar

Customer review rating 4.5/5

Mbaye M. Families - Confirmed reviews ALL

I stayed at Novotel Dakar for two days and had a wonderful experience. The hotel was very clean, comfortable, and well maintained. The breakfast was excellent, with a great variety of delicious food every morning. I would also like to thank a member of staff called Awa. She was incredibly kind, welcoming, and helpful throughout my stay. Her excellent customer service made me feel valued and added to my positive experience.

Dear Mbaye m., We sincerely thank you for your positive feedback regarding your stay at Novotel Dakar. We are delighted to learn that you appreciated the cleanliness, comfort, and variety of our breakfast. Your special mention of our colleague Awa will be shared with her, as we value excellence in customer service. Your satisfaction is our priority, and we hope to have the pleasure of welcoming you back soon. Sincerely, Awa Diouf Front Desk / Guest Relations Novotel Dakar

Customer review rating 0.5/5

Nikesh M. Business - Confirmed reviews ALL

Very poor

Cher Nikesh, Nous vous remercions d'avoir pris le temps de partager vos impressions concernant votre séjour. Nous sommes désolés d'apprendre que votre expérience n'a pas été à la hauteur de vos attentes, notamment en ce qui concerne les articles de toilette. Votre retour est précieux pour nous. Cordialement, Awa Diouf Frond Desk /Guest Relation Novotel Dakar

Customer review rating 5.0/5

Maxime D. Couples - Confirmed reviews ALL

It was lovely and we have a great time The staff was very friendly and they when beyond our expectation

Cher Maxime, Nous vous remercions pour votre commentaire élogieux. Nous sommes ravis que votre séjour ait été agréable et que notre personnel ait contribué à rendre votre expérience mémorable. Votre satisfaction est notre priorité et nous espérons vous accueillir à nouveau prochainement. Cordialement, Awa Diouf Front Desk /Guest Relation Novotel Dakar

Customer review rating 4.5/5

Paul-antoine T. Business - Confirmed reviews ALL

Great stay. Quiet place. Good food

Dear Paul-Antoine T., Thank you for your positive feedback. We are delighted to hear that you enjoyed your stay, appreciated the quiet atmosphere, and found our food to your liking. Your satisfaction is our priority, and we look forward to welcoming you back. Best regards, Bineta S SARR Guest Relation Novotel Dakar

Customer review rating 3.5/5

Aissata C. Couples - Confirmed reviews ALL

The hotel needs to be refreshed and needs balcony

Dear Aissata C., Thank you for your feedback. We appreciate your observations regarding the need for updates and the addition of balconies. Your comments are valuable to us as we continually strive to enhance our guests' experiences. Goodbye, Bineta S SARR Guest Relation Novotel Dakar

Customer review rating 4.0/5

Tiffany T. Couples - Confirmed reviews ALL

We enjoyed our stay at Novotel Dakar. We arrived lat at night around 9pm and we were greeted with two drinks from the bar. We were also able to eat at the delicious buffet. We were exhausted and hungry from our long travels, so this was a pleasant perk to our stay.

Chère Tiffany, Nous vous remercions pour votre retour positif concernant votre séjour au Novotel Dakar. Nous sommes ravis d'apprendre que vous avez apprécié l'accueil chaleureux avec les boissons et le buffet délicieux. Votre satisfaction est notre priorité, et nous nous efforçons de rendre chaque séjour agréable. Nous espérons vous accueillir à nouveau très bientôt. Cordialement, Awa Diouf Front Desk /Guest Relation Novotel Dakar

Customer review rating 4.5/5

Dheneshwaran V. Business - Confirmed reviews ALL

I was extremely satisfied during my last 2 months. The reception crew team are excellent. The canteen crew are great. (Demba Eduad) and the team. The bar crew are awesome, and also the kitcchen staff. and those taking care of the rooms, cleaners, electricians, laundry, etc., are all doing great. Thanks a lot, to Novotel Dakar team. Conclusively, the Novotel management team are also very fantastic.

Customer review rating 5.0/5

Lydie L. Business - Confirmed reviews ALL

I am familiar with this hotel and really like the people. Oumar has been very welcoming and always available for anything.

Chère Lydie, Nous vous remercions sincèrement pour vos commentaires élogieux. Il est gratifiant de savoir que vous avez apprécié la chaleur de notre équipe, ainsi que le confort de votre suite. Votre satisfaction est notre priorité et nous espérons vous accueillir à nouveau très bientôt. Cordialement, Awa Diouf Front Desk /Guest Relation Novotel Dakar

Customer review rating 5.0/5

Ugwuanyi I. Business - Confirmed reviews ALL

The entire team is very polite and respectful,

Cher Ugwuanyi, Nous vous remercions sincèrement pour vos commentaires positifs concernant le confort de votre séjour ainsi que la courtoisie de notre équipe. Votre satisfaction est notre priorité, et nous sommes ravis d'avoir pu contribuer à une expérience agréable. Cordialement, Awa Diouf Front Desk /Guest Relation Novotel Dakar

Customer review rating 4.0/5

Miloud A. Business - Confirmed reviews ALL

Nice hotel, very well located.

Cher Miloud, Nous vous remercions pour vos commentaires positifs concernant notre emplacement et l'hôtel lui-même. Votre satisfaction est notre priorité et nous sommes ravis que vous ayez apprécié votre séjour parmi nous. Cordialement, Awa Diouf Front Desk /Guest Relation Novotel Dakar

Customer review rating 3.5/5

Olusoji A. Business - Confirmed reviews ALL

I stay because of location. I wish the rooms and amenities could be a little more comfortable

Customer review rating 5.0/5

Jaqueline W. Business - Confirmed reviews ALL

The staff were helpful, the room comfortable and the breakfast menu good.

Chère Jaqueline, Nous vous remercions pour vos commentaires positifs. Nous sommes ravis d'apprendre que votre séjour a été agréable et que notre personnel, ainsi que le confort de votre chambre et le petit-déjeuner, ont répondu à vos attentes. Cordialement, Awa Diouf Front Desk /Guest Relation Novotel Dakar

Customer review rating 3.0/5

Carlo Z. Business - Confirmed reviews ALL

Room and location comfortable, personnel helpful but buffet for the dinner was below expectations. Good for a short stay.

Cher Carlo, Nous vous remercions pour vos commentaires concernant votre séjour. Nous sommes heureux que vous ayez trouvé notre emplacement et notre personnel satisfaisants. Nous prenons note de votre retour sur le buffet du dîner afin d'améliorer notre offre culinaire. Cordialement, Awa Diouf Front Desk /Guest Relation Novotel Dakar

Customer review rating 1.5/5

Clarence B. Business - Confirmed reviews ALL

Card was debited before the end of my stay when I was assured it wasn’t going to be debited. Also, I was nearly compelled to pay a rate for a Junior suite when I had changed into a standard room.

Cher Clarence, Nous vous remercions d'avoir partagé vos préoccupations. Nous regrettons que votre expérience ait été entachée par des malentendus concernant le règlement et le changement de chambre. Votre retour est précieux et sera pris en compte pour améliorer nos services. Cordialement, Awa Diouf Front Desk /Guest Relation Novotel Dakar

Customer review rating 1.0/5

Jean-pierre S. Business - Confirmed reviews ALL

the staff was rude and unfriendly, asking us all the time about payment, or disregarding us at the bar or the restaurant

Cher Jean-Pierre, Nous vous remercions d'avoir pris le temps de partager votre expérience. Nous sommes désolés d'apprendre que l'attitude de notre personnel n'a pas été à la hauteur de vos attentes. Votre retour sera pris en compte pour améliorer notre service. Cordialement, Awa Diouf Front Desk /Guest Relation Novotel Dakar

Customer review rating 0.5/5

Nehal S. Business - Confirmed reviews ALL

First my agent had already paid for my stay, still they asked me to pay full. They don’t check total reservation days, harassment calls to check out or pay!!! When full amount already paid for all 5 days. Room service is pathetic, when asked for water they respond only two bottles are free!!! At least check if you have even provided water or not? Food and drinks are very expensive and service is very poor- they don’t trust anyone, asks for payment first before delivery. This attitude won’t go long. No sorry, No thanks— arrogance attitude and pretend not knowing English only speaks French

Dear Nehal, Thank you for sharing your feedback regarding your recent stay with us. I sincerely apologize for the experiences you encountered during your visit. It is disheartening to hear about the interactions with our staff, as we strive to provide respectful and courteous service. I appreciate your comments regarding the clarity of our payment processes, and I will ensure that this concern is communicated to our team for further review. I regret that our room service did not meet your expectations and that you found our food and drink prices to be excessive. We aim to deliver quality service and value to all our guests, and your comments will be taken into consideration as we continually seek to improve. Thank you once again for your insights. We value all feedback and hope for the opportunity to provide a more positive experience in the future. Best regards, Awa Diouf Front Desk /Guest Relation Novotel Dakar

Other web-users rate our hotel

  • 117 reviews 9.7/10 Location
  • 153 reviews 6.7/10 Room
  • 893 reviews 9.4/10 Service
  • 14 reviews 9.2/10 WiFi
  • 308 reviews 9/10 Food
  • 238 reviews 9.7/10 Breakfast
  • 73 reviews 6.7/10 Cleanliness
  • 10 reviews 10/10 Beach

Powered by Trustyou

Frequently asked questions

Our other establishments nearby

All our hotels in Dakar Hotels