Novotel Dakar 4 stars

Customer review rating (ALL Rating) 4.1/5 605 reviews

Avenue Abdoulaye Fadiga, BP 2073, 18524 DAKAR, Senegal

Hotel extras

  • In the heart of Dakar's business district

  • Secure location right in the city center and close to the Central Bank

  • Heated outdoor swimming pool and peaceful garden

  • Views of the sea and the island of Gorée from some bedrooms

  • Private, secure car park and free WiFi

ALLSAFE approved hotel

Hotel location

Novotel Dakar

Avenue Abdoulaye Fadiga, BP 2073
18524 DAKAR
Senegal

GPS:14.668828, -17.426773

Telephone
Fax +221 33 823 89 29

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Restaurant
  • Wheelchair accessible hotel
  • Air conditioning
  • Wi-Fi
  • Breakfast
  • Bar
  • Meeting rooms

La Calebasse

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.1/5  605 reviews

TripAdvisor Rating  4.0/5  949 reviews

Certificate of excellence 2023

Good stay

Customer review rating 4.5/5

Souleymane M. Business - Confirmed reviews ALL

Wonderful time with nice and well-equipped room and more variety of foods

Dear Souleymane M., We very much appreciate your comments regarding your stay at the Novotel Dakar. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Aby Myriam POUYE Service qualité

The hotel is completely DISHONEST

TripAdvisor rating 1.0/5

scapa a TripAdvisor review

Upon check in the hotel charged 100 EUR as a deposit against expenses, promising to refund it upon check out. I did not incur any expense, in addition to the room, which was charged separately. At check-out, I was told that the charge was refunded but it was not. A few days later I noticed that the charge was not refunded. After nearly 2 months, despite countless emails, the hotel has NOT refunded the charge, despite admitting that it should be refunded. The only word that I can find for such behavior is fraud. Novotel Dakar seriously damages the brand name of Novotel and Accor.

Dear Scapa Thank you for taking the time to share your experience with us. We apologize for the late responses. I am sorry that your experience did not meet your expectations; please allow me to offer you my sincerest apologies. Your refund request is currently being processed by the bank. Please be assured that we are taking the appropriate steps to resolve the problem and prevent any recurrence. We thank you for sharing your concerns with us and hope that you will give us the opportunity to serve you better in the near future.

WELL LOCATED, GOOD STAY, NICE FOOD, AND PROFESSIONAL STAFF

Customer review rating 4.5/5

F. L. Business - Confirmed reviews ALL

Very clean, nice food nice beach and welcoming staff. I can't wait to be back again. Please could you send me a copy of my receipts by email? I happen to have lost them

Dear L. F., We very much appreciate your comments regarding your stay at the Novotel Dakar. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Aby Myriam POUYE Quality service

needs renovation

Customer review rating 3.0/5

Pk Business - Confirmed reviews ALL

I have been staying in Novotel Dakar since 2016. It is my preffered place to stay due to its location, service and good staff. But, over the last few years the rates have increased without any visible improvement in the hotel services. During my current stay I observed that airconditioning needs overhaul. Even though my room was changed but AC was not functional in the new room either. Rooms furniture, bathrooms, mattresses need improvement with regard to type of room rent currently.

Dear Punit K., Thank you for taking the time to share your experience at Novotel Dakar. We thank you for your loyalty, we take note of all your comments and we will make the necessary improvements. At Novotel, we strive to provide superior service to each and every one of our guests, which is why your feedback is very important to us. Please be assured that we are taking the necessary steps to resolve the problem and prevent it from happening again. We look forward to see you again. Sincerely, Aby Myriam POUYE Service qualité

Good stay

Customer review rating 4.5/5

Barry H. Business - Confirmed reviews ALL

I arrived late on the Tuesday for one night. I was well looked after and the checking in time was friendly and fasat. Well done team :)

Dear Barry H., We very much appreciate your comments regarding your stay at the Novotel Dakar. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Aby Myriam POUYE Service qualité

In partnership with TripAdvisor

Other web-users rate our hotel

  • 99 reviews 8.8/10 Location
  • 193 reviews 5.7/10 Room
  • 616 reviews 9.3/10 Service
  • 10 reviews 9.7/10 WiFi
  • 87 reviews 4.4/10 Comfort
  • 84 reviews 7.4/10 Cleanliness
  • 76 reviews 7.8/10 Breakfast
  • 56 reviews 5.2/10 Amenities

Powered by Trustyou

All our hotels in Dakar