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Novotel Dakar Hotel 4 stars

Customer review rating 4.0/5 2,034 reviews

Novotel Dakar
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+ 21 Services
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Room 1

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Hotel extras

  • In the heart of the Dakar business district

  • Advantage 2

  • Outdoor pool and peaceful garden

  • Some rooms have view of the sea and Gorée Island

  • Secure private parking and free WiFi

Services in the hotel and nearby

Check-in from 12h00

Check out up to 12h00

Paying

Services and practical information
  • Online check-in
  • WIFI/Internet Access
  • Parking
  • Accessibility for people with reduced mobility
  • Pets allowedPaying
  • Air conditioned
  • Languages spoken at the hotel
  • Reception open 24 hours a day
  • Dry cleaning / Ironing
  • Boutiques/shopping
  • Porter
Leisure and activities
  • Outdoor unheated pool (Nearby)
  • Massage (Nearby)
  • Deep sea fishing/Sea fishing (Nearby)
Catering
  • BreakfastPaying
  • 1 restaurant(s)
  • 2 bar(s)
  • Room service
Business services
  • 10 meeting room(s)
  • Business centre
  • Copy/print service available
Information message

Hotel location

Novotel Dakar

Avenue Abdoulaye Fadiga
BP 2073
2073
18524
dakar
senegal

Tel: +221338494994

Fax: (+221)338238929

Check-in from 12h00

Check out up to 12h00

  • By plane

    Blaise Diagne Intl Airport At 60km / 37 miles

GPS :14.668828, -17.426773

Our accommodations

Spacious, contemporary design and adaptable, the Novotel room is truly a place for living. Perfect for all your needs.

Standard Room overlooking the town with a double bed

  • Max. number of persons: 3
  • Area: From 22 m² / 237 sq ft
  • Views: Courtyard side, City side *
  • Most of the accommodation: CORNER_ROOM *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Satellite/cable colour TV
  • Business Desk
  • Bathroom products(...)

Spacious room with twin beds, overlooking the town.

  • Max. number of persons: 3
  • Area: From 16 m² / 172 sq ft
  • Views: City side *
  • Most of the accommodation: CORNER_ROOM *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Satellite/cable colour TV(...)

Standard Room overlooking the sea with a double bed

  • Max. number of persons: 3
  • Area: From 25 m² / 269 sq ft
  • Views: Sea side *
  • Most of the accommodation: CORNER_ROOM *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Satellite/cable colour TV(...)

Spacious room with twin beds, overlooking the sea.

  • Max. number of persons: 3
  • Area: From 25 m² / 269 sq ft
  • Views: Sea side, Ocean/Sea view *
  • Most of the accommodation: CORNER_ROOM *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Satellite/cable colour TV(...)
Rooms

Our restaurants and bars

La Calebasse

Type of cuisine: International

KHARFOU

Non contractual photo

Lunch

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

N LOUNGE

Non contractual photo

Lunch

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Your meetings and events

Our meeting rooms

  • Number of meeting rooms: 10

  • Maximum size: 100 m²

  • Maximum capacity: 60 people

  • Maximum banquet capacity: 40 people

Find out more

Our guest reviews for
Novotel Dakar

100% genuine reviews from our guests

Find out more

ALL Rating 4.0/5

2,034 reviews

tripadvisor

TripAdvisor Rating 4.0/5

814 reviews

well locted

Customer review rating 4.0/5

Mario Business - 30/03/2020 Confirmed reviews ALL

they didn't add any point to my accor account

well located but slightly below usual novotel standard

Customer review rating 4.0/5

Stephane Business - 17/03/2020 Confirmed reviews ALL

well located hotel but slightly dark and small room, no gym

Dear Mr b.,, We are sincerely grateful for the time you spent to share your comments on your recent stay in our hotel, your detailed review will certainly assist in order to keep on improving the quality of our services for our valued guests. Regarding the size of the rooms we regret your disappointment however we would like to point out that we have different room categories at disposal and all accommodations are thoroughly described on our website, for coming occasions, we would like to offer you a personalized booking guidance through our call center, to make sure you make a reservation for the accommodation that best meets your needs and wishes. Thank you once again for making us your choice hotel and for your constructive critics, we certainly look forward to serving you again and to have the opportunity to exceed you expectations in a not too distant future. Best regards, Management Team.
Customer review rating 4.0/5

M B. Business - 24/02/2020 Confirmed reviews ALL

Stay was ok Staff friendly but room is basic although clean but not what I would expect from a four star hotel Biggest concerns are that one of my credit cards were used to pay for some of the stay although at check in I did not have enough credit on the card to reserve the full requested amount and used another card and far more worryingly two other cards that I used in an ATM in the hotel, one of which I have not used anywhere else were subsequently fraudulently used on line I cannot with 100 % fidelity confirm that the use in the ATM is the cause of subsequent fraudulent use but as stated above this is the only location where I have in the past few months used both and I have not had previous issues with these cards

Dear Mr B., Thank you for taking the time to tell us about your experience at the Novotel Dakar. We are sorry that your experience did not meet your expectations; please allow us to express our sincerest apologies. At Novotel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Best regards, Management Team.

Lots of potential, bad service

Customer review rating 4.0/5

Sara M. Business - 15/02/2020 Confirmed reviews ALL

The hotel has a perfect location, beautiful view. Unfortunately the service is so bad it makes you feel very much unwelcome. Terrible pillows, i actually complained to the director anx he promisdd to send new pillows, nothing was done. Breakfast was improved but is still miles away from being worthy of a 4star hotel, especially that the novotel brand is usually excellent in terms of food, and i have tested more novotel hotels in other countries. Novotel dakar is the exception, every rule, restriction makes you feel like you re staying there as a favor. There is no customer satisfaction culture, only what costs less, and whats less troublesome. I sincerely hope they improve it. Also the only novotel i know that doesnt have a gym!!

Dear Sara m., Thank you for taking the time to tell us about your experience at the Novotel Dakar. I am sorry that your experience did not meet your expectations; please allow me to express our sincerest apologies. About pillows, we thank you for letting us know and please, note that the housekeeper is dealing it in order to change all pillows. Necessary measures will be taken about cleaning staff so that such a situation does not happen again. The GYM is schedule for this year. We have taken note of your various constructive comments and please be assured that we value all our guests' feedback to be of utmost importance to us and will ensure that the necessary corrective measures are taken accordingly to avoid any similar situations in the future. Yours sincerely, Management Team.

Good stay

Customer review rating 4.0/5

Abdul F. Business - 30/01/2020 Confirmed reviews ALL

Service delivery was ok and the hotel ideally located by the shore line that provides a nice view to guests. The only issue is that all the power sockets are double-pin instead of three-pin power sockets.

Dear Abdul F., We very much appreciate your comments regarding your stay at the Novotel Dakar. It is always a pleasure to receive your feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. About the issue linked to power sockets, please accept our sincerest appologies. We inform you, for the next time, to ask at the reception as there are avalable adaptators for three-pin. Thank you again for sharing your experience, and we hope your next visit will be better than the previous one. Yours sincerely, Management Team.

very well located

Customer review rating 4.0/5

Patricia Business - 29/01/2020 Confirmed reviews ALL

staff were very friendly and receptive, they were also helpful

Dear PATRICIA AMOAH Y., We would like to thank you for your kind words towards our staff. As all of them work very hard, striving to surpass guest expectations, we will definitely pass on your satisfaction with their services. They will surely celebrate that you wrote that they were very nice and most helpful. Once more we thank you for choosing our hotel for your stay and very much look forward to having the opportunity to serve you again in the future. Yours sincerely, Management Team.

Good stay

Customer review rating 4.0/5

O. E. O. Business - 29/01/2020 Confirmed reviews ALL

I had an awesome experience

Dear EMMANUEL O., We very much appreciate your comments regarding your stay at the Novotel Dakar. We always find it nice to read that our guests went home with great stay memories and we are very grateful for the time and effort you spent to share your personal experience at our hotel with us. Again we thank you for this very kind review of our hotel and we look forward to serving you again in the future. Yours sincerely, Management Team.

Cordial

Customer review rating 4.0/5

Sylvia A. A. Business - 28/01/2020 Confirmed reviews ALL

Friendly

Dear Sylvia Aku A., First and foremost we would like to thank you for the praising review you shared following your recent stay to our hotel. We are delighted to read that we were able to match your expectations. Once more we thank you for choosing our hotel for your stay and very much look forward to having the opportunity to serve you again in the future. Yours sincerely, Management Team.

Good Stay

Customer review rating 4.0/5

Frank S. D. M. Business - 28/01/2020 Confirmed reviews ALL

The experience was good. I enjoyed my stay and was very pleased with the environment.

Dear Frank Stephen Dowu M., Thank you for sharing your feedback on your recent stay experience among us. Our main goal being to ensure we keep on delivering unforgettable stay experiences to our guests, your comments are crucial in this process therefore we highly value your time and constructive critics; Once more we thank you for choosing our hotel for your stay and very much look forward to having the opportunity to serve you again in the future. Yours sincerely, Management Team.

Good stay, pplite staff

Customer review rating 4.0/5

Karla Business - 28/01/2020 Confirmed reviews ALL

I gad a day room and everything was upon high standards. I enjoyed the stay, the staff was great# very polite and caring.

Dear Karla Ruiz E., First of all we would like to express our sincerest gratitude for choosing our hotel for your stay. It is indeed a great source of satisfaction to read that once again you had a pleasant stay among us. Thank you again for this heartwarming review of your stay with us, we look forward to your next visit. Yours sincerely, Management Team.

The hotel is in a well guarded and safe location .

Customer review rating 4.0/5

Anonymous Business - 27/01/2020 Confirmed reviews ALL

Overall, I had a pleasant three nights stay at your facility

Dear Mr S., We very much appreciate your comments regarding your stay at the Novotel Dakar. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Again we thank you for this wonderful review, it has been a pleasure for us to read and we look forward to serving you again soon Yours sincerely, Management Team.

Good stay

Customer review rating 4.0/5

Aishatu Y. E. Business - 24/01/2020 Confirmed reviews ALL

Well locate, good stay and serene environment. Good view of Dakar. The food was also quite nice. I wasn't too keen on the choice of room service menu. That is the only fault I had. Otherwise it was a wonderful stay.

Dear Mr AISHATU YINUSA E., We very much appreciate your comments regarding your stay at the Novotel Dakar. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. About the room service, we take good note and rest assured we will take it into account. Thank you again for sharing your experience, and we hope your next visit will be better than the previous one. Yours sincerely, Mangement Team.

Well stay

Customer review rating 4.0/5

Bali N. D. Business - 22/01/2020 Confirmed reviews ALL

It was really fantastic,though there is differences in food i eat in my home in Nigeria,despite that i was very much ok with the ones I ate.

Dear BALI N., We very much appreciate your comments regarding your stay at the Novotel Dakar. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Yours sincerely, Management Team

Excellent dining

Customer review rating 4.0/5

Louise G. Friends - 20/01/2020 Confirmed reviews ALL

Very comfortable, excellent amenities, courteous service

Dear Mrs LOUISE G., We very much appreciate your comments regarding your stay at the Novotel Dakar. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be better than the previous one Yours sincerely, Management Team

the experiences was great and the service was exceptional

Customer review rating 4.0/5

Bakary S. Business - 22/12/2019 Confirmed reviews ALL

I had a wonderful stay at the Hotel, generally the staff were great with quick response time especially in the restaurant. to cap it all they are very friendly.

Dear Mr S., Firstly we would like to thank you for the lovely review you shared following your recent stay to our hotel. We are delighted to read that we were able to match your expectations. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Yours sincerely, Management Team

Mr

Customer review rating 4.0/5

Samba S. Solo - 21/12/2019 Confirmed reviews ALL

It was very good ,Overall satisfaction level is very good

Dear Mr s., We very much appreciate your comments regarding your stay at the Novotel Dakar. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be better than the previous one. Yours sincerely, Management Team.

very comfortable and friendly Hotel

Customer review rating 4.0/5

Anonymous Solo - 17/12/2019 Confirmed reviews ALL

I felt at home. The staff were really friendly and ready to help me have comfort. I had a good stay

Dear Mr F., First and foremost we would like to thank you for the praising review you shared following your recent stay to our hotel. We are delighted to read that we were able to match your expectations. We thank you for choosing Novotel Dakar for your stay and hope that your next visit will be better than the previous one. Yours sincerely, Management Team.

good location and lively environment

TripAdvisor rating 4.0/5

khpu Business - 17/12/2019 TripAdvisor review

The hotel is at a good location , situated in downtown Dakar. Its very suitable location for business travellers as most of the government offices are just a stone throw distance. Most of the time the hotel is full so if you want to book the hotel, do it on time.

Dear Mr KHPU, First and foremost we would like to thank you for the praising review you shared following your recent visit to our hotel. We are delighted to read that we were able to match your expectations. Thank you for taking the time to write to us and hope that your next visit will be better than the previous one. Yours sincerely, Management Team.

Disappointed in communication from Accor regarding need to amended reservation

Customer review rating 4.0/5

Anonymous Business - 09/12/2019 Confirmed reviews ALL

My stay got off to a bad start when I asked to add one night to the start of my reservation given unexpected travel one day early due to weather in the US. At end of first flight I got email from Accor saying all properties in Dakar were booked and my request could not be accommodated. I began searching Hotels.com and the Pullman was offered there so I pre paid and made the reservation. At the end of my second leg of flight, on arrival to Dakar now I had an email from Novatel with a reservation confirmation for the additional night! I went to Novatel to see if I could in fact check in and stay for the whole 4 night stay and could they assist me to cancel the Pullman. Unfortunately, because I booked through Hotels.com the Novatel could not cancel the PUllman and so recommended that I do stay at the PUllman. I of course would never have made the Pullman reservation had I not received the email from Accor saying all properties booked for my extra night. So I checked in and out of two hotels during my stay, not ideal!

Dear Louise M., Thank you for taking the time to tell us about your experience at the Novotel Dakar. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. Actually when you made the reservation, the hotel was full. When we had availability, we thought of you. And since your reservation at Pullman is made via an agency, we could not cancel it. Our apologies once again for this inconvenience Yours sincerely, Management Team

Mainly good.

Customer review rating 4.0/5

James B. Business - 08/12/2019 Confirmed reviews ALL

Most of your staff were extremely efficient and friendly

Dear Mr B., Firstly we would like to thank you for the lovely review you shared following your recent stay to our hotel and are delighted to read that we were able to match your holiday expectations. But about your check out we constate that it is not ok(if we see the note). Please, if it is possibble we give us a detail feedback about it. Thank you for taking the time to write to us and we hope that your next visit will be better than the previous one. Yours sincerely Management Team.
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