Novotel Dakar 4 stars

Customer review rating (ALL Rating) 4.1/5 411 reviews

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Description

Hotel extras

  • In the heart of Dakar's business district

  • Secure location right in the city center and close to the Central Bank

  • Heated outdoor swimming pool and peaceful garden

  • Views of the sea and the island of Gorée from some bedrooms

  • Private, secure car park and free WiFi

Our accommodation(s)

Hotel location

Novotel Dakar

Avenue Abdoulaye Fadiga, BP 2073
18524 DAKAR
Senegal

GPS:14.668828, -17.426773

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Restaurant
  • Wheelchair accessible
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service

La Calebasse

Non contractual photo

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.1/5  411 reviews

TripAdvisor Rating  4.0/5  958 reviews

Certificate of excellence 2023

Only well located

Customer review rating 2.5/5

D. Business - Confirmed reviews ALL

The rooms are not at ACCOR standard especially for a Novotel at 250€ the night : painting, bathroom, equipments … Breakfast is so poor and mostly every morning I went down (x4) It is the last time I am staying there

Dear D., we sincerely apologize for not meeting your expectations. We are committed to providing high-quality service and will address the issues you mentioned with our team. Your feedback is invaluable to us. We hope to have the opportunity to welcome you back. Best regards, Aby Myriam POUYE Quality service

O.k. stay

Customer review rating 3.5/5

Anonymous Business - Confirmed reviews ALL

Room missed thje city view as announed upon reservation, need for one more towel (face). Personnel edxtremely nice and at disposal.

Dear guest, we apologize for the oversight with the city view in your room and the missing towel. We appreciate your kind words about our friendly staff. Your feedback is valuable to us for improvement. We hope to welcome you back for a better experience. Best regards, Aby Myriam POUYE Service qualité

Rude and inelegant front desk employee (lady)

TripAdvisor rating 2.0/5

edalmann Business - TripAdvisor review

On the date of my arrival (May 20, 2024, at 8am) the receptionist who attended to me was rude, rude, unavailable and very aggressive. She did not provide me with information regarding access to the room, she refused to insist on my payment via Visa credit card, she refused to clearly write her name so that I could report her bad behavior. The room I stayed in did not correspond to my reservation instructions through HRS (from the World Bank), it did not have a view of the sea or pool. The mattress was extremely soft, without comfort, which prevented me from sleeping well, I needed a more rigid/orthopedic mattress, as I was at work and it is very important to be able to rest well and wake up without back pain. It was not a pleasant experience at all.

Dear edalmann, We sincerely apologize for the unsatisfactory experience you encountered with our front desk employee. Providing exceptional customer service is our top priority, and we regret that we fell short during your check-in. Rest assured that we will address this issue internally to ensure it does not happen again. Regarding the room discrepancy and the mattress comfort, we understand the importance of a good night's sleep, especially during work trips. We will investigate the room assignment process to prevent such errors in the future. Your feedback is invaluable to us, and we will strive to improve based on your comments. We hope to have the opportunity to welcome you back and provide you with a much-improved stay. Warm regards Aby Myriam POUYE

Good location and efficient service

Customer review rating 4.5/5

Navraj Business - Confirmed reviews ALL

The stay was very comfortable and would love to visit again.

Dear Navraj, thank you for your positive review. We are delighted to hear that you enjoyed the good location and efficient service. We look forward to welcoming you back again at Novotel Dakar. Goodbye and warm regards, Aby Myriam POUYE Service qualité

A place to stay in Dakar

TripAdvisor rating 3.0/5

Roger B TripAdvisor review

Well, there seems to be no relation to the price you pay versus what you get at this property. It never felt like a particularly good value to me, the rooms are a bit old and there seems to be nothing interesting aside from a small market that is particularly interesting nearby. The photos I see emphasize the food, which seemed acceptable to me, but no more. While I have no specific complaints about this hotel, I can't say that they tried particularly hard to make me want to come back either.

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Other web-users rate our hotel

  • 96 reviews 8.8/10 Location
  • 182 reviews 5.1/10 Room
  • 700 reviews 9.2/10 Service
  • 15 reviews 8.5/10 WiFi
  • 325 reviews 8.6/10 Food
  • 82 reviews 7.2/10 Breakfast
  • 70 reviews 3.7/10 Amenities
  • 67 reviews 4.9/10 Cleanliness

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