Adelaide Rockford 4 stars

Customer review rating (ALL Rating) 4.4/5 1,357 reviews

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164, Hindley St, 5000 ADELAIDE, Australia

Description

Hotel extras

  • 2 Mins walk to Convention Centre & 10 mins to Adelaide Oval

  • Walking distance to all city-centre sights

  • Free WiFi, ergonomic work space, LCD TV

  • Easy access to Public Transport

Our accommodation(s)

Hotel location

Adelaide Rockford

164, Hindley St
5000 ADELAIDE
Australia

GPS:-34.923305, 138.593414

Telephone
Fax +61 8 8231 1179

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Pets not allowed
  • Restaurant
  • Wheelchair accessible
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service

Rockford Restaurant and Lounge

At Adelaide Rockford, we invite you to join us in our Rockford Restaurant, Bar & Deck, which compliments exceptional cuisine with sophisticated yet relaxing ambience, fine wines and cityscape views.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.4/5  1,357 reviews

Customer review rating 3.5/5

Peter D. Couples - Confirmed reviews ALL

Our booking through Accor wasn’t recognised in the hotel system so we had a wait of twenty minutes. Ended up in a slightly different room than what we had booked. Also it very noisy at night being on level four directly under the pool area with people running around.

Thank you for taking the time to share your feedback. We sincerely apologise for the delay on arrival due to your booking not being immediately located in our system. We understand how frustrating this must have been, particularly after booking through the Accor ALL App, and we regret that this impacted your check-in experience. We are also sorry that the room allocated was not the exact type you had reserved and for the disturbance caused by noise from the pool area above. In addition, the musty odour you experienced is certainly not the standard we aim to provide and will be followed up with our housekeeping and maintenance teams. We do appreciate your positive comments regarding our team and your overall stay, and we are grateful for your loyalty as a member. Thank you again for your valuable feedback.

Customer review rating 5.0/5

Tamara R. Solo - Confirmed reviews ALL

The staff is always friendly and polite and helpful eager to please.

Thank you for taking the time to share your wonderful feedback. We are delighted to read that you had another enjoyable stay with us and that our team’s friendly and helpful service continues to make a positive impression. It is also great to know that you find the booking process easy to use, your room consistently clean and comfortable, and that your arrival and departure experiences were seamless, even with a late check-in. We truly appreciate your suggestion regarding protecting the desks and will take this into consideration as we continue to maintain our guest rooms. Thank you as well for recognising our team for their efforts and for supporting our sustainability initiatives during your stay. We look forward to welcoming you back again for another pleasant visit.

Customer review rating 0.5/5

Natalia C. Business - Confirmed reviews ALL

The iron, which was not in a working condition. Obviously, dropped multiple times and the surface was crooked

We are very sorry to hear about the damage to your dress and the issues with the iron during your stay. This is certainly not the experience we want our guests to have, and we understand how frustrating this must have been. Please note that our housekeeping team will be informed so they can continue to monitor and maintain all equipment for our guests. We appreciate you taking the time to provide your comments.

Customer review rating 2.0/5

Linda E. Business - Confirmed reviews ALL

We checked out today after two night at the Rockford. We were pretty happy with our accomodation, and enjoyed the pool area, both husband and I having a swim, as the weather was hot. And it was good to sit up at the pool area and cool off. It was our favourite feature of the Hotel. The breakfast was enjoyable, I was a little disappointed there was no bircher muesli that many Novotel Hotels feature. We also ate in the restaurant. Our stay was spoiled by an incident that happened in our room, (Room 418), on Friday night. My husband touched the bathroom tap to turn it on and received a sharp electric shock. Not a static shock, but a true electric shock. Right then the power 'blew off' as the safety switch kicked in. Thank goodness for the safety switch as otherwise I think it would have had a terrible outcome. We did have the electric jug plugged in on the vanity bench, away from the basin for safety. I had boiled the jug a few minutes earlier. There was not water on the bench, but we had just been swimming and there was a little water on the floor. We contacted reception immediately as we were very concerned, but I don't think the person at the desk really understood our concerns. This morning as we left we mentioned it again to another person at the reception desk who noted our concern. I truly hope the room is investigated immediately, especially the elected jug. I would hate someone else, especially a child to be shocked. We think maybe the jug is faulty and dangerous. Hope you check this out, we were left shaken. Kind regards, Linda E.

Thank you for taking the time to share your feedback. We are glad you enjoyed the pool and other aspects of your stay, but we are deeply concerned to hear about the incident in your room. Please be assured that your comments have been passed on to our housekeeping and maintenance teams for immediate investigation, including all electrical equipment in the room, to ensure the safety of all our guests. Safety is our top priority, and we take reports like this very seriously. We appreciate you bringing this to our attention and regret that this experience caused you distress.

Customer review rating 3.5/5

Tim W. Families - Confirmed reviews ALL

We got in late on Friday night due to delayed flight. When we got the hotel, doors were locked, had to wait for receptionist it notice us as she was on the phone. Walked between the ramp door and the main doors. My partner is a member of Accor and we had a letter welcoming us and said there was a welcome drink as part of his membership. When he asked at the bar, the girls said he wasn’t ent to led to this as he was not at that level. The next night we dined in the restaurant as we were too tired and tried to get the drink and the girl said the same thing. He showed her the app on his phone etc to prove his membership. We didn’t bother asking for it again. Disappointing. We really shouldn’t have got that letter then.

Thank you for sharing your feedback. We’re glad you enjoyed the comfort of your room and the overall stay, but we’re very sorry for the issues you experienced with late check-in and the confusion around the welcome drink. We completely understand how frustrating this must have been, especially after a long travel day. Please be assured we’ve shared your comments with our team to ensure reception and bar staff are more attentive and that communications about membership benefits are accurate. We hope to have the opportunity to welcome you back and provide the seamless experience you expect.

Other web-users rate our hotel

  • 685 reviews 9.2/10 Location
  • 995 reviews 7.7/10 Room
  • 844 reviews 9/10 Service
  • 7 reviews 6.5/10 WiFi
  • 342 reviews 7/10 Cleanliness
  • 317 reviews 8.4/10 Breakfast
  • 145 reviews 8.2/10 Pool

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