Adelaide Rockford 4 stars

Customer review rating (ALL Rating) 4.4/5 1,305 reviews

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164, Hindley St, 5000 ADELAIDE, Australia

Description

Hotel extras

  • 2 Mins walk to Convention Centre & 10 mins to Adelaide Oval

  • Walking distance to all city-centre sights

  • Free WiFi, ergonomic work space, LCD TV

  • Easy access to Public Transport

Our accommodation(s)

Hotel location

Adelaide Rockford

164, Hindley St
5000 ADELAIDE
Australia

GPS:-34.923305, 138.593414

Telephone
Fax +61 8 8231 1179

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Pets not allowed
  • Restaurant
  • Wheelchair accessible
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service

Rockford Restaurant and Lounge

At Adelaide Rockford, we invite you to join us in our Rockford Restaurant, Bar & Deck, which compliments exceptional cuisine with sophisticated yet relaxing ambience, fine wines and cityscape views.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.4/5  1,305 reviews

Customer review rating 1.5/5

Stuart W. Couples - Confirmed reviews ALL

Hotel was nice and staff well meaning but persistent billing problems around the bar area were disappointing and took a while to sort.

Thank you for taking the time to provide such detailed feedback regarding your stay. As an ALL Member, we value your loyalty and sincerely apologize that your experience was marred by administrative frustrations. We are pleased to hear that you found your room to be nice and well-maintained, but we deeply regret the persistent billing issues you encountered at the bar. We understand how disappointing it is to spend thirty minutes of your departure time resolving errors, and we are reviewing our internal processes to ensure our billing systems are more accurate and efficient moving forward. Furthermore, we apologize for the lack of transparency regarding our restaurant and bar hours. It is regrettable that the vouchers provided in exchange for our sustainability initiatives were unusable due to these closures. This is certainly not the experience we intend to provide, and we will be looking into more flexible options for our guests when on-site facilities are limited. We appreciate your patience while we addressed these matters and wish you all the best in your future travels.

Customer review rating 2.5/5

Lee S. Families - Confirmed reviews ALL

I was underwhelmed with the Rockford, the rooms are very tired and need an update in decor and design. I stayed on the 3rd floor and on Friday and Saturday was kept awake until close to 2am by the noise from street level. Most disappointing was the lack of services available on premises for food and beverage. Food service was restricted to a couple of hours a day, and not even a mini bar available in the room. Not great at the best of times, even less so when it's Easter weekend and there were minimal other things open. As someone who stays at Accor properties throughout APAC I picked this hotel because it was a Novotel and wanted access to facilities. It's not a cheap hotel to stay at and the experience didn't live up to the expectation.

Thank you for providing such candid and detailed feedback regarding your recent stay. As an ALL Member, we recognize that you stay at many Accor properties throughout the region, and we sincerely apologize that our facilities and service did not meet your expectations. We are very sorry for the frustration caused by the communication regarding your late arrival. Receiving a call that felt unwelcoming is certainly not the standard of service we aim to provide, and we will be addressing this with our front office team to ensure our communication remains professional and accommodating at all hours. We also appreciate your feedback regarding the room décor and the noise levels on the 3rd floor. Being located in a vibrant part of the city can present challenges with external noise, and we are sorry this impacted your family's rest. Furthermore, we understand that the limited food and beverage hours during the Easter weekend were disappointing. We are currently reviewing our service offerings and facility updates to better align with the needs of our guests. We value your loyalty and for sharing your perspective with us.

Customer review rating 4.0/5

Nigel L. Couples - Confirmed reviews ALL

Perfect location with easy walk to train station, trams and bus. Rundle st mall is within walking distance. Loved the roof top pool but could be few degrees warmer. It was a nice touch allowing access to the university gym and lap pool. The room was comfortable but could have included a pod coffee machine. The bar staff were very helpful and the bar happy hour each night was a bonus.

Thank you for taking the time to share your feedback following your stay. As an ALL Member, your loyalty is greatly appreciated. We are pleased to hear that our central location made it easy for you to explore Rundle Mall and access local transport. It is also wonderful to know that you enjoyed our nightly happy hour and the service provided by our bar team, as well as the convenience of our partnership with the local university gym. We appreciate your constructive comments regarding the rooftop pool temperature and the addition of pod coffee machines in our rooms. Feedback like yours is invaluable as we look for ways to enhance our guest experience. We are also glad to hear you noticed and appreciated our sustainability efforts with our refillable amenities. We look forward to welcoming you back to Adelaide in the future.

Customer review rating 5.0/5

Kristi S. Solo - Confirmed reviews ALL

Huge room, welcome back note and chocolate were a nice touch, friendly staff, good coffee, beautiful pool area.

Thank you for taking the time to share such a detailed review of your recent stay. We are delighted to hear that you enjoyed our spacious rooms, the beautiful pool area, and that the "welcome back" touches made your visit special. It is also wonderful to know that our reception team provided such a fabulous check-in experience. However, we sincerely apologize for the cleanliness issues you encountered. Finding a toenail and a shower in need of attention is certainly not the standard we strive for. Please be assured that your feedback has been shared with our housekeeping management to ensure more thorough inspections are conducted moving forward. We also appreciate your constructive feedback regarding our sustainability efforts. While we are glad you liked the bulk amenities, your suggestion for in-room recycling bins is a fantastic one that we will take into consideration as we continue to improve our environmental initiatives. We look forward to welcoming you back to Adelaide for an even better experience next time.

Customer review rating 4.5/5

Robert C. Couples - Confirmed reviews ALL

Pleasant and helpful staff, excellent communication and clean comfortable room with lots of space

Thank you for taking the time to share such a detailed review following your stay. We are delighted to hear that our location, comfort, and dining met all your needs, and that our team could assist with extending your stay to accommodate your travel plans. It is also great to know you appreciated the spaciousness of your room and our sustainability initiatives regarding room servicing. We have noted your concerns regarding the shower floor and the water temperature. Please be assured that this feedback has been shared with our maintenance team to ensure the comfort and safety of our future guests. We hope you enjoyed your time in Adelaide and look forward to welcoming you back again.

Other web-users rate our hotel

  • 663 reviews 9.3/10 Location
  • 968 reviews 7.7/10 Room
  • 819 reviews 8.9/10 Service
  • 7 reviews 3.6/10 WiFi
  • 325 reviews 6.9/10 Cleanliness
  • 303 reviews 8/10 Breakfast
  • 144 reviews 8.6/10 Pool

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