Novotel Suites Malaga Centro 4 stars

Customer review rating (ALL Rating) 4.5/5 1,438 reviews

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Novotel Suites Malaga Centro - Image 1
Novotel Suites Malaga Centro - Image 2
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Novotel Suites Malaga Centro - Image 4
Calle San Jacinto 7, 29007 MALAGA, Spain

Description

Hotel extras

  • 24-hour snack bar

  • 20 min. walk to Playa de la Malagueta

  • Located in the historic center

  • Pet-friendly

  • Two children up to the age of 15 free of charge in family suite

Our accommodation(s)

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Hotel location

Novotel Suites Malaga Centro

Calle San Jacinto 7
29007 MALAGA
Spain

GPS:36.718666, -4.427143

Telephone

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Car park
  • Pets welcome
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • 100% Non Smoking Property
  • Room service

SU BAR LES COMPTOIRS NOMADES

Non contractual photo

The 24-hour bright bar with its minimalist contemporary décor has a bar and tables. It has a snack menu, as well as options such as light salads or sausage tables.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

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ALL Rating  4.5/5  1,438 reviews

TripAdvisor Rating  4.0/5  2,175 reviews

Certificate of excellence 2024

Well located

Customer review rating 4.0/5

Lrv Families - Confirmed reviews ALL

Good experience. Friendly. Correct room. Clean.

Dear guest, We really appreciate that you have taken the time of sharing your stay as well as the great score given. It is always a pleasure to receive positive feedback and especially about our team. We hope to welcome you back soon Kind regards Reception team

Customer review rating 3.5/5

Anonymous Couples - Confirmed reviews ALL

I stayed for 8 nights at Novotel Suites in Málaga, and unfortunately, I wasn't completely satisfied with my experience. The curtain in my room was stained with blood, which was quite disturbing, and I also had issues with ants in the bathroom. These problems definitely need to be addressed to improve the quality of the stay. However, I want to especially mention two receptionists, Mariana and Roxana from Romania, who were incredibly kind and helpful throughout my stay. Their professionalism and friendliness made the situation more bearable and partially made up for the issues I faced. With some improvements, the overall experience could be much better.

Dear guest, We really appreciate that you have taken the time of sharing your stay as well as the great score given. It is always a pleasure to receive positive feedback and especially about our team. With regard to points for improvement, we are grateful for the various points you have provided us with. We will pass them on to the housekeeping department. We hope to welcome you back soon.

Good stay

Customer review rating 4.5/5

Mohamed G. Families - Confirmed reviews ALL

Hôtel is good located in the centre of the city. Access is also easy by car with underground external parking. Welcome is professional and staff is responsive

Dear guest, We really appreciate that you have taken the time of sharing your stay as well as the great score given. It is always a pleasure to receive positive feedback and especially about our team. We hope to welcome you back soon Kind regards Reception team

To be avoided

TripAdvisor rating 1.0/5

Marcel C Families - TripAdvisor review

This novohotel shares the same building with an ibis budget, and offers worse services than the most basic hotel in the Accor chain. Employees do not receive the most basic and elementary training. I will explain. Look at this situation: I was leaving the hotel garage, late to go to the airport to catch an international flight, and there was an employee standing in her car next to the gate, which wouldn't open. After waiting a few minutes and honking the horn, I went to her and politely asked her to reverse so I could get out. She said she couldn't because there was a car parked behind her. I went to talk to him so he could back up, so she could clear the way, and he said it would be sorted out. Only then did I notice that they were both Novo Hotel employees, and were wearing their work uniform, each one, the man and the woman, in their own car. I waited a little longer and when the situation was not resolved, I asked both employees to back up to clear the exit, to which the guy in the car behind said that the situation would be resolved. As another 5 minutes passed and my family was already nervous and worried, I spoke to Ambis again and demanded that they clear the way out, as there was a problem with the woman's access card, which the man - hotel employee -he said he didn't like my tone of voice and that he wouldn't leave. I told him that I would go up to complain to the management and he replied that I could complain to the Pope and he would not leave. look: employees at the hotel, inside the hotel building (parking lot) disrupting the lives of guests who just want to get to the airport. In fact, 15 minutes had already passed! I then tried to leave through the garage entrance door, but I couldn't access the gate from the inside. My wife went to complain to management, but there was no manager. just a reception employee who went down to the garage and stood still, without action. Then, fortunately, someone from the garage appeared and opened the door for her and him, who left in their cars, hurriedly, without addressing the colleague who had come down to remedy the problem. Everything could have been resolved if they had had the good sense to not have obstructed the passage of an entire garage, with more than 4 floors, when the exit was denied. I've never seen anything like this, in the hundreds of hotels I've stayed in in my life, from the most diverse categories and cultural backgrounds. Novohotel Malaga, an experience to be avoided!

Leaking ceiling and cistern

Customer review rating 2.5/5

Bishnupriya D. Families - Confirmed reviews ALL

The Novotel experience was not a very positive one - firstly it came up as an accommodation for four (one double bed and two sofa beds) and I kept on wiring to the hotel to clarify if it was apt for four adults. No reply came but when we landed there - they asked us to take another room at an exhorbitant price. When we refused they agreed to let us stay in the same room which was not really for four. The pictures and suite concept is deceptive. It is really a largish room. Also the WC cistern was leaking and the ceiling was pouring down water the entire night.

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Other web-users rate our hotel

  • 797 reviews 9.3/10 Location
  • 999 reviews 8.2/10 Room
  • 866 reviews 9.2/10 Service
  • 12 reviews 9.1/10 WiFi
  • 380 reviews 6/10 Breakfast
  • 332 reviews 8.5/10 Cleanliness
  • 173 reviews 8.5/10 Vibe
  • 130 reviews 4.3/10 Value

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Price from: 1 night for 1 person in the room category identified within the same price range, excluding additional services and breakfast. This refers to the lowest public price, including all taxes (VAT and tourist tax included) for the accommodation concerned, found on https://all.accor.com/ site today, for a one-night stay in the next 20 days. Varies according to period and availability. The price is only guaranteed at the time of booking. All bookings (foreign) are payable in the local currency where the hotel is situated. Only the amount confirmed during the booking in the hotels local currency is guaranteed. An estimated conversion in your local currency may be given for reference but is not part of the contract. Your bank may charge you bank fees and/or exchange fees at the time of payment.