ibis Styles Kingsgate 3 stars

Dear GringoEnMiami, Thank you for taking the time to provide your feedback. We're delighted to hear that our hotel's cleanliness and central location met your expectations. We appreciate your understanding of the dated aspects, and please know that we are actively working on enhancements. Your early check-in experience and positive remarks about the room amenities are very much appreciated. We value your feedback as it helps us strive for continuous improvement. Should your travels bring you back to the area, we would be honored to host you again. Warm regards, ibis Styles Kingsgate Hotel

Dear Travel30134963042, Thank you for your valuable feedback. We appreciate your positive comments on our friendly staff, location, and breakfast. We apologise for any inconvenience caused by the curtains and external lights. Your insights are crucial, and we'll certainly address these concerns. Thank you for bringing this to our attention! We look forward to welcoming you back to experience the improvements. Best regards, ibis Styles Kingsgate Hotel

Hi Joybelle1962, Thank you for taking the time to share your positive feedback about your recent stay at our hotel in Melbourne. We are delighted to hear that you had a great experience and found our location convenient, being close to trams, the Skybus, and train station. We appreciate your kind words about our friendly reception staff. Providing excellent customer service is a priority for us, and we are so so pleased to hear that it made a positive impact on your stay. We understand that our room sizes are slightly compact, but we are glad that you found them clean and suitable for your needs. Thank you for recommending our hotel to others seeking a budget friendly and comfortable stay in Melbourne. We look forward to welcoming you back on your future visits to the city. Warm regards, ibis Styles Kingsgate Hotel

Dear GenkiSensei1, We genuinely appreciate you taking the time to share your detailed feedback about your recent stay with us. We apologise that your experience did not meet your expectations, and we regret the inconveniences you faced due to the room allocated. We acknowledge that room allocation is a crucial aspect of guest satisfaction, and it's disheartening to learn that you were placed in a room that did not provide the comfort and tranquility we strive to offer. We're working diligently to prevent such oversights and ensure that every guest's preferences and needs are taken into account during the allocation process. We sincerely appreciate your positive note about the early check-in, and we will work on improving the check-in experience to ensure it is warm and welcoming for all guests. Your insights are invaluable to us, and we are committed to learning from them to enhance our guest experiences and make necessary changes for the better. If you decide to stay with us again, we will do our utmost to ensure you have a much more comfortable and pleasant stay. Thank you for your understanding and for giving us the opportunity to improve. Kind regards, ibis Styles Kingsgate Hotel

Dear WingsofSunrise, We are genuinely sorry to hear about your disappointing experience during your recent stayl. Your feedback is extremely important to us, and we deeply regret that we did not meet your expectations on this occasion. We apologise for the discomfort you experienced with the bed's firmness and the resulting sleep disturbance and pain. Your comfort and well being are of paramount importance to us, and we should have been able to address this issue promptly. It is disheartening to hear that our previous efforts to resolve this matter were not successful, and we are taking your comments seriously. We understand your frustration with our inability to provide a more suitable bedding solution during your stay. We will certainly look into the possibility of keeping mattress toppers or alternative bedding options readily available to ensure that our guests' sleep quality is not compromised in the future. Your feedback highlights areas where we need to improve, and we are committed to addressing these concerns to enhance the overall guest experience. We sincerely apologise for falling short in demonstrating our commitment to client satisfaction during your stays. We regret that you do not plan to return based on this experience. Should you decide to give us another chance, please do not hesitate to contact our management team directly so that we can personally oversee your reservation and ensure a more pleasant and restful stay. Your comfort and satisfaction remain our top priorities. Thank you for sharing your feedback, and we hope to have the opportunity to regain your trust in the future. Kind regards, Front Office Team