Grand Mercure Beijing Central 4 stars

Front desk had English speakers, and room service and cleaning all good... Only negative was there was occasionally a bit of noise and floor coverings due to refurbishment for the 7 days I was there in early/mid-Jan - plus the pool and one of the restaurants was also closed during this period, which I was not made aware of in advance. As it was, they upgraded my room, and didn't really have time to use the pool anyway (although it would have been nice - and I can imagine this could be disappointing for some)... Other than that, a well above average stay...

Good: *) Very helpful staff, though English was a challenge with them. *) Clean, neat rooms with a a very comfortable bed, sheets & pillows. *) Quick check-in, good wifi. What could have been better: *) Fresh & hot Vegetarian food options in breakfast were hardly any. Vegans like me are always left to fend with bakery stuff / fruits. *) The place used for breakfast was a make shift one - pretty congested & seating was on round table with multiple people across

It was the comfortable stay with Grand Mercure with clean facilities and food service. Only 1 area to improve - on Accor the bed size mentioned is king size without measurement but actually grand mercure does not have actual king size bed But finally they shifted us to another 2 double bed upgrade. Thanks for it.

We arrived late evening and the check-in procedure was smooth. Hotel room was good and compliment from a hotel was pretty tasty. We asked for a baby cot in our room and it was already there. Promoted breakfast was nice.

Service mind and helpful staff Room is clean, bed is sooo good Surrounded by local restaurants which the tatse is good Near shopping mall (walking distance) and Beijing South Railway station (4-5km) S

MY wife was sick when we arrived and you allowed us to check in early.

An exceptional welcome back from reception to departure although my schedule did not allow me to stay in Grand Mercure central for the last 6 months. When you meet Dennis only one time you understand that the all crew got his warm hosting personality coming down under. I have been staying here for now close to 3 years and do feel like home with a special touch. Unfortunately, I do not speak Chinese and the all staff make sure that I am well attended; from seamless check in to the bar having a coffee with guest who feel good about the service. As I spent some time at the lounge at level 10, there it is a special moment; I have been delighted to acknowledge how much the lounge Mgr can remember what I usually eat for my breakfast, she is just exceptional of attention. Another place I usually do not miss even if I come to Beijing for 1 night is the gym which is well managed by the same lady and man very courteous, the place is spotless. My special moment during the stay was meeting George from the front desk who come up to the lounge at the request of the lounge Mgr (I am sorry I forgot her name), I acknowledged another level of service, maybe influence by a perfect English but definitely a 5 stars level of service, knowledgeable and efficient. In no time, booking for the entrance tickets to forbidden city during my next trip in Beijing for leisure with my family was done and where about. My experience with Grand Mercure central is great and do hope to find the same level in other brands of the Accor group. Harry P.

I am staying in the Grand Mercure Beijing Central since years. The staff is very friendly, rooms are big and clean (which is most important).

The experience at the hotel was pretty good: great location and service, the personnel was very kind and polite. The structure is old and I had a problem with smoke in the corridor of the 8th floor: it seemed like there was fire, but we found out that it came from a creepy door in the middle of the corridor.

Accommodations were fine - however, I don't think I got credit on my Accor rewards program: #30…30CJ

The hotel is ideally located in central Beijing. The hotel accommodation is reasonable, and staff is friendly and helpful. The location is very good, with easy accesses and short distance from the subway stations and shopping center.

The hotel was close to a big shopping centre in xidan and the forbidden city. One metro line from the silk factory and the zoo. The staff were very accommodating and helpful particularly the manager who helped us get a taxi to the airport the last day and also to ring our tour company. The pool was nice but be advised you need a swim cap that you can purchase for 20cny. The only downsides were the roads closed around the hotel due to its central location at 4pm the last day we were there and we needed to get to the airport for a flight at 1.50 am meaning we sat in the airport from 4.30pm. This wasn't the hotels fault it was due to a practice for the military parade but still it was annoying. Also the first day we stayed toilet roll and water was not topped up in our room but the next day everything was restocked including some noodles to snack on.

The hotel is conveniently located quite close to Tien An Men square and Forbidden City and not far for the financial center of Beijing. Rooms spacious. Good breakfast an restaurant. Very good service. Staff helpful.

Issues happen – but you can always tell how good a business is by the way they resolve issues….. We turned up at the hotel and due to a misunderstanding the rooms we booked were not available. The Hotel Manager (Cindy) took this issue very seriously and resolved the room issue as quickly and efficiently as possible without delaying or impacting our holiday. Overall the hotel is in a great location for the metro and near major sites, clean and with good facilities such swimming pool, gym etc. As mentioned the staff are excellent and cannot do enough to make your stay comfortable and help with sightseeing etc. It was a great hotel to stay at for the end of our holiday and I would not hesitate to recommend it or stay there again.

Sadly the check in overshadowed everything else in the stay. Having booked a multi destination tour of China, I paid for all my hotel bookings only to find that the email the hotel had sent me saying the balance to pay was nil and that it was all paid was in fact just a guarantee. So after a long flight we are sat in the lobby unable to access banks due to not having a vpn and wanting to turn around and go straight home. There was very little assistance at all despite the fact they knew from my emails that I was terminally ill. I don’t speak Mandarin but learnt a few key phrases and had an English/Chinese translating app. Still not very helpful. So I ended up paying for the hotel three times-my bank eventually confirmed that the guarantee had fallen off the original card. In addition to this, the hotel automatically switch the currency paid to that of your card-hence making more money on the booking. I asked them to pay in the local currency as this was the whole purpose of using this card and it was £7 cheaper. Whilst I found that unsatisfactory the hotel was clean and modern. WiFi was very poor-kept pushing you out and then you couldn’t get back in. Breakfast was an interesting event-lots of steamed vegetables and an egg blunter where you could have omelettes made for you but I ended up having a few pieces of fruit as a lot of the dishes weren’t labelled and it seems the Chinese like to slip pork into everything. We ate one meal in the hotel which was rubbish. Absolutely rubbish and overpriced but we ate it because we were starving. My pizza was like a shop bought base with some sliced tomato, tomato purée and cheese on. Awful. My husbands starter and meal did not resemble the menu item and it took a long time for the meal to come. The room was comfortable, quiet, the air con was good. We didn’t turn on the tv. Shower was good and there was a hairdryer (we were on the executive floor.) The usual Grand Mercure shampoos and body lotion were available. Not far from Tianamen square and a ten minute walk to a shopping mall the location wasn’t bad. In fact our guide said it was a good location. The poor service overshadowed the visit, they are not set up for Western Tourists and they don’t want to accommodate them. I am not going to recommend this hotel to anyone else. I would not return here.