Mercure Oxford Eastgate Hotel 4 stars

We stayed here for 4 nights from Friday 09/07/21 in a Privilege room (number 101) with bed and breakfast and parking included. on first entering the room we were pleased we had a great view of the examination rooms out of the window. we noticed a lack of storage space in the room, no set of drawers and only 2 hangers in the small wardrobe which also contained the minibar and safe. the room itself was ok but the windows were in need of a good clean.moving on to the bathroom, there were no hooks to hang your clothes, towels or bathrobes on.hotel staff from the helpful girls on reception to the breakfast restaurant were great. would we stay here again? definitely as you cannot beat the location and staff. this has been our 2nd trip here and we will be back.

Really friendly staff lovely location and the room was absolutely amazing one of the comfiest beds We’ve ever slept in.

Business stay. Good service from friendly staff. A few teething problems with new accommodation block.

Perfectly located, friendly, helpful staff in all areas. Superb room and nice food in dining room. Thank you for our bottle of wine for our anniversary too. Luckily we managed to park on site and again staff were helpful. Very clean hotel and felt perfectly covid safe. Would stay again and highly recommend.

Front of house staff were excellent (especially Aziz), but my room was not cleaned at all after the first night, the shower did not drain, the room was noisy, the air conditioning did not work and the room was too warm. The breakfast is sad - lacking quality, taste and value. Not recommended.

Staff have been lovely and friendly and we had a good stay . Restaurant staff were also excellent The room itself was good but a little tired. There was no housekeeping during our stay which we Would have liked the basic change of Towel and beds made. The tv wasn’t working when I first arrived but the staff were quick to try and help resolve.

We have stayed at the hotel several times in the past month. Each time we have had a lovely room. Staff at both reception and in the restaurant have always been very friendly and helpful.

Stayed Overnight on 1st July. Beautiful Hotel, we were so lucky to get a gorgeous room in the new building I think we may have been among the first guests to stay in it! We also managed to get parked in the Hotel Car Park where space is very limited so that was a real bonus.

If we had to spend more than one night here, this hotel had the potential to spoil the Oxford experience. Parking If you consider staying at this hotel, please be aware that YOU WILL BE CHARGED £20 PER NIGHT for parking your car !!! We didnt know anything about this. Thats not all. As instructed, we had to park the car in a way that we blocked two other cars in their tiny carpark. Although we explained that this made us uncomfortable, they clearly had a plan which is the hotel routine. They asked us to leave our car keys with them so they will move our car if the customers whose cars we blocked wanted to leave the hotel. We arrived at 6pm and we the room was pre-booked so we didnt have a plan B, therefore, we had to go with their plan. Not what we expected. Room Medium size, quite clean, however, not as described. We didnt have a standard double or king bed, but two singles next to each other. Not what we expected. Breakfast Buffet style, with 2 cooked breakfast options. We choose full english. This consisted of 1 egg, 1 sausage, 2 (extremely fatty) bacon, bakes beans, 1 hash brown. Now what we expected. Overall We left sooner than originally planned, at about 9am. PROs - Good location. Friendly staff. Air con. Large TV. Good shower and bathroom facility. Early checkin (2pm), late check out (1pm).

Situation great off side Street stones through from Botanical Gardens. Privilege room was big and roomy great sized bathroom with all the extras. Breakfast was good small portions but lovely. Staff all really helpful and friendly

Pleasantly satisfied with most aspects of our short staff. The room was comfortably, the hotel well appointed clean and tidy. We used the car park which was a major benefit. Breakfast was good but our evening meal was disappointing. The highlight of the stay was the cheerful, friendly and very obliging staff, particularly Quiddy, who is bound to brighten everyone's day!

We stayed here in November 2019 and very much enjoyed our stay. However, this time we found the room to be incredibly stuffy. You could hardly open the windows as they were on a chain and the AC failed to work. Reception kindly provided us with a fan but this didn't make a huge amount of difference. At times we had to wedge our door open to just try and get some air into the room. We also were so excited for your breakfast menu that you provided last time. I appreciate that COVID has made things more challenging but to only have the cooked breakfast on the menu was a little disappointing. We can't fault the reception staff as they were always very obliging with anything we needed but it just wasn't the 5* stay we had last time.

The hotel is ideally situated. The room was particularly comfortable and the staff were extremely friendly and welcoming.

excellent

We stayed for one night, from check in to check out the staff were very friendly. Hotel is perfectly located for sight seeing