Mercure Oxford Eastgate Hotel 4 stars

We had a most enjoyable overnight stay. We were made to feel very welcome and as it was my partner’s birthday we were treated to a free room upgrade and they left cakes and a card in our room which was a really lovely touch. Great location too. Would definitely go back.

I have stayed at this hotel many times and I can say honestly that in all the hotels I stay in, the staff here are the best! Absolutely outstanding! They make it their ambition to treat each guest like they are their only guest! Extraordinary and well done to them!

Despite the COVID restrictions in place the hotel was perfect for our weekend stay, the friendly, professional service that we received was definitely worth a positive mention.

This is one of the loveliest Mercure hotels we have stayed in! The staff were so friendly and helpful from the second we walked in. The location is perfect for easily exploring Oxford and great value - we will definitely come back!

A lovely room. Very friendly, helpful and efficient staff. Particular mention must go to Nella who did so much to meet our needs and make it such a great stay. Also to Komnas for the very friendly and efficient room service.

The hotel is well appointed with generous sized rooms. The reception team are warm, friendly, welcoming & helpful. The room was clean, tidy & well kept.

Very tired hotel with filthy carpets. Woodwork was scuffed and paint chipped. Had much nicer stays with in a Premier Inn!

I was made welcome and there staff did everything in their power to make my stay pleasant.

Friendly and efficient.

Looked after very well by the Team at the Mecure. Nice room, breakfast fine though dinner options were disappointing.

Fantastic stay in the Mercure Oxford Eastgate hotel over 31st October. Weird times with new measures but our stay felt comforting and we were so well looked after. Check in was smooth, the room was ready by 2pm and we were even upgraded to a privilege room after leaving a note that it was my partners birthday. Little touches like a handwritten card and chocolates when we got into the room made it all more memorable. Staff so welcoming and happy to help. We will stay again when we return to Oxford. Thank you for a lovely stay.

We enjoyed our short stay at the hotel. The COVID precautions were followed well and we felt safe. The room was a good size, clean and the shower was great. We had breakfast which was simple but nicely cooked. Our room was hot though plus the windows didn’t open, we needed the air conditioning to keep the temperature down. The staff were really helpful and friendly.

I treated my son and his wife to a night in your hotel for his 40th birthday and they absolutely loved it. He said he and his wife had a wonderful welcome which made his birthday extra special. They said the room was superb, elegant and clean with a lovely view of Oxford’s wonderful architecture. Thank you for making my birthday gift such a treat.

The room was so tiny you had to walk sideways to get past bed and not hit tv on wall to get to the bathroom .. window would not shut and if pulled looked like it would fall off , so was cold and rain came in . Afternoon tea was poor ... and breakfast was awful , at least 4 people around us including myself got the wrong breakfast delivered as the staff had difficulty understanding the order , was no choice just informed full English what eggs you want poached or fried ? Sent beans back 3 times 1st were stone cold , 2nd lot just warm then 3rd lot bought out when finished the breakfast and plates cleared away , I understand that there has to be reduced menu but surely what little there is could be done well

This hotel is extremely convenient as its location is perfect: right in the middle of town. Service is great and the employees are always helpful and pleasant. They also are very respectful of the safety/hygiene measures during the pandemic.