Mercure Oxford Eastgate Hotel

Customer review rating (ALL Rating) 4.0/5 569 reviews

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Mercure Oxford Eastgate Hotel - Image 1
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Mercure Oxford Eastgate Hotel - Image 4
73 High Street, Oxford, OX1 4BE OXFORDSHIRE, United Kingdom

Description

Hotel extras

  • Central location with nearby transport links

  • 17th Century building with original features

  • Eastgate Brasserie

  • Gateway to the Cotswolds and Blenheim Palace

Our accommodation(s)

Hotel location

Mercure Oxford Eastgate Hotel

73 High Street, Oxford
OX1 4BE OXFORDSHIRE
United Kingdom

GPS:51.752201, -1.249124

Telephone
Fax +44 1865 794163

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Pets welcome
  • Restaurant
  • Wi-Fi
  • Breakfast
  • 100% Non Smoking Property
  • Room service

EASTGATE BRASSERIE

Non contractual photo

Eat, Drink and unwind morning, noon and night at the Eastgate Brasserie. Soak up the atmosphere and experience a twist on traditional British and European cuisine within a contemporary setting.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.0/5  569 reviews

Customer review rating 5.0/5

Glynis B. Families - Confirmed reviews ALL

Spent a lovely weekend in Oxford at the Mercure Hotel. The room was well appointed with good views and there was a good supply of bathroom toiletries available.

Customer review rating 3.5/5

Angela R. Solo - Confirmed reviews ALL

Clean comfortable room, good shower room, but stained and dirty carpet!!

Dear Angela R., Thank you for taking the time to share your feedback following your stay at the Mercure Oxford Eastgate Hotel. I am pleased to hear that you found your room clean and comfortable and that you enjoyed the shower room. However, I am very sorry to learn about the condition of the carpet. Please accept our sincere apologies for this oversight, as this is certainly not the standard we aim to maintain. Your comments have been shared with our housekeeping and maintenance teams so that the issue can be addressed promptly and prevented in the future. We truly appreciate you bringing this to our attention and hope to have the opportunity to welcome you back for a more seamless and comfortable stay. Sincerely, Andrew Merrill General Manager

Customer review rating 1.5/5

Peter T. Business - Confirmed reviews ALL

Our travel agent booked a standard room with double bed but upon arrival the room had a single bed and the reception team noted that that the hotel was full and it wasnt possible to move to a room with double bed. This was very disappointing.

Dear Peter T., Thank you for taking the time to share your feedback regarding your stay at the Mercure Oxford Eastgate Hotel. I am truly sorry that your experience did not meet your expectations, and please accept my sincerest apologies for the disappointment caused. Following a review of your booking, we found that your travel agent initially reserved a double room directly with the hotel, but subsequently cancelled this reservation. A new booking was later made through Expedia for a single room. We understand how this situation may have led to confusion and inconvenience, and we regret any frustration this may have caused. At Mercure, we are committed to delivering a superior service experience to every guest, and your feedback is invaluable in helping us improve. Please be assured that we are reviewing this matter carefully and taking appropriate steps to prevent similar situations in the future. Thank you again for bringing this to our attention. We truly value your feedback and hope to have the opportunity to welcome you back and provide you with a much-improved experience in the near future. Sincerely, Andrew Merrill General Manager

Customer review rating 3.5/5

Deborah M. L. Friends - Confirmed reviews ALL

The accommodations themselves were great, beautiful building/location etc. What really let down the service was twofold: First, the car parking - £30 a night is near criminal, especially when you get calls and texts at 8am asking to move the car because the person at the desk doesn't know how to! What would've happened if I'd already left for the day? Ridiculous. Secondly, I left a phone charger in the room when I left. I called the following day to see if it had been found and was told someone would call me back. I haven't received a call, nor do I think the person I spoke to was too interested in my issue. Very disappointing seeing as I had a really good experience when we first arrived (Tony was fantastic at getting us settled)

Dear Deborah, Thank you for taking the time to share your detailed feedback following your stay at the Mercure Oxford Eastgate Hotel. I am pleased to read that you enjoyed the accommodation itself and appreciated the building and location. I am also delighted to hear your kind comments about Tony, and I will be sure to pass on your praise to him for the warm welcome he provided on arrival. That said, I am very sorry to learn about the aspects of your stay that fell short of expectations. Please accept our sincere apologies for the frustration caused by the parking situation. We understand how disruptive it must have been to receive early-morning calls and messages, and your comments regarding the handling of this matter have been taken very seriously. This is certainly not the experience we wish to provide, and we will be reviewing our procedures to ensure clearer communication and better coordination moving forward. I am also concerned to hear about your experience regarding the missing phone charger. I apologise that you did not receive a follow-up call as promised and that your enquiry was not handled with the care and urgency it deserved. This is disappointing to hear, and we will be addressing this with the team to ensure lost property enquiries are managed more attentively and reliably in the future. Thank you again for bringing these matters to our attention. We value your feedback greatly and hope you will consider staying with us again, giving us the opportunity to restore your confidence and provide the high standard of service you should expect from us. Warmest regards Andrew Merrill General Manager

Customer review rating 3.5/5

David F. Couples - Confirmed reviews ALL

We had a mostly pleasant stay, our room was clean and comfortable. Breakfast was tasty, and we particularly appreciated the luggage storage, which enabled us to make the most of our time in Oxford. The only two quibbles were that we were put in an interconnecting room, and there was very little sound proofing between the rooms, meaning we were unable to avoid eavesdropping on our neighbours. Secondly, there was a distinct smell of damp in the corridor of the lower basement, and to a lesser extent in our bathroom, which rather took the edge off the luxe feel.

Dear David, Thank you for taking the time to share your feedback following your stay at the Mercure Oxford Eastgate Hotel. I am delighted to read that you had a mostly pleasant stay and that you found your room clean and comfortable. It is also wonderful to know that you enjoyed the breakfast and were able to take advantage of our facilities to make the most of your time in Oxford. Your positive comments are truly appreciated and will be shared with the team. At the same time, I am sorry to learn about the concerns you experienced. Please accept our apologies for the inconvenience caused by being allocated an interconnecting room and for the lack of soundproofing you encountered. We understand how important privacy and comfort are to our guests, and your feedback has been noted carefully. Thank you again for your valuable feedback. We hope to have the pleasure of welcoming you back in the future and providing you with an even more comfortable and seamless experience.

Other web-users rate our hotel

  • 632 reviews 9/10 Location
  • 844 reviews 5.7/10 Room
  • 610 reviews 7.9/10 Service
  • 19 reviews 5.9/10 WiFi
  • 447 reviews 4.6/10 Comfort
  • 310 reviews 6.2/10 Breakfast
  • 295 reviews 3.9/10 Amenities
  • 284 reviews 4.3/10 Cleanliness

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