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Mercure Oxford Eastgate Hotel 4 stars

Customer review rating 4.2/5 3,560 reviews

ALLSAFE approved hotel

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Mercure Oxford Eastgate Hotel
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+ 6 Services

Hotel extras

  • An Accor ALLSAFE certified hotel

  • Central location with nearby transport links

  • 17th Century building with original features

  • Keepers Kitchen & Bar restaurant with drinks and dishes influenced by locally sourced honey

  • Gateway to the Cotswolds and Blenheim Palace

Services in the hotel and nearby

Check-in from 14h00

Check out up to 12h00

Paying

Services and practical information
  • Online check-in
  • WIFI/Internet Access
  • Accessibility for people with reduced mobility
  • 100% non-smoking hotel
  • Air Conditioning
  • Reception open 24 hours a day
  • Early check-in/Late check-out Paying
  • Dry cleaning / Ironing Paying
  • Porter
Catering
  • Breakfast Paying
  • 1 Restaurant(s)
  • Room service
Business services
  • Copy/print service available

Hotel location

Mercure Oxford Eastgate Hotel

73 High Street
Oxford
OX1 4BE oxfordshire
united kingdom

Tel: +441865248332

Fax: (+44)1865/794163

Check-in from 14h00

Check out up to 12h00

  • AIRLINE BUS SERVICE :  High Street Stop

  • By plane

    LONDON LUTON At 102.8km / 63.88 miles

  • By plane

    OXFORD KIDLINGTON At 15.6km / 9.69 miles

  • By train

    OXFORD At 1.61km / 1 miles

GPS :51.752201, -1.249124

Our accommodation(s)

Our restaurants and bars

Keepers Kitchen & Bar

Type of cuisine: Other cooking style

Eat, Drink & unwind morning, noon & night at the Keepers Kitchen & Bar. Soak up the atmosphere and experience a twist on traditional British and European cuisine with an imaginative menu that includes honey sourced locally from the Cotswolds.

Menu (PDF)
  • Monday Closed
  • Tuesday Closed
  • Wednesday Closed
  • Thursday Closed
  • Friday Closed
  • Saturday Closed
  • Sunday Closed

Our guest reviews for
Mercure Oxford Eastgate Hotel

100% genuine reviews from our guests

Find out more

ALL Rating 4.2/5

3,560 reviews

tripadvisor

TripAdvisor Rating 4.0/5

1,478 reviews

2021 TripAdvisor Certificate of Excellence
Certificate of excellence 2021

2 night break

TripAdvisor rating 5.0/5

broafallon 20/07/2021 TripAdvisor review

Fantastic 2 night break visiting my daughter.Location in the city centre , convenient to shops, restaurants, pubs etc.Stayed in the new block and loved the quirky decor, slept in the most comfortable bed ever, air con was brilliant in the heatwave we had.All the staff were friendly and went out of their way to help.Hotel was spotless, food excellent, couldn’t fault this place.Highly recommend.

Dear Broafallon Thank you for your review in regards to your 2 night break. Glad you enjoyed the Décor and the conformable bed. Its is always a pleasure to hear that the staff went out of there way to help. I will share your kind words with all. We hope to see you again in the near future. Kind Regards Bradlee Pillay

Good location

Customer review rating 3.5/5

Njsk Couples - 18/07/2021 Confirmed reviews ALL

I think the room was over priced, it was nice with a little extra space but we had to drag heavy bags upstairs, it looked over the car park and the outside seating area which made it very noisy with no privacy.

Outstanding!

Customer review rating 5.0/5

Happy1 Solo - 16/07/2021 Confirmed reviews ALL

I wrote two complementary reviews on the Hotel and Keepers under Happy429.

Fair

Customer review rating 3.5/5

Darryll G. Couples - 16/07/2021 Confirmed reviews ALL

The hotel is in a very convenient location, and the staff are excellent and friendly. But the room was very hot as whatever air conditioning there is didn't work very well. Also, the breakfast was substandard for a hotel like this - very little appropriate fruit (we don't consider apples particularly appropriate) and no muesli, which seemed odd. Otherwise we enjoyed our stay.

Lovely location and loved the view at front of hotel

Customer review rating 5.0/5

Llyn Solo - 16/07/2021 Confirmed reviews ALL

Great room, welcoming reception staff, clean and airy room with nice welcoming touches like the wine and good to have a coffee maker too.

Great location

Customer review rating 4.5/5

Craig R. Couples - 15/07/2021 Confirmed reviews ALL

We stayed here for 4 nights from Friday 09/07/21 in a Privilege room (number 101) with bed and breakfast and parking included. on first entering the room we were pleased we had a great view of the examination rooms out of the window. we noticed a lack of storage space in the room, no set of drawers and only 2 hangers in the small wardrobe which also contained the minibar and safe. the room itself was ok but the windows were in need of a good clean.moving on to the bathroom, there were no hooks to hang your clothes, towels or bathrobes on.hotel staff from the helpful girls on reception to the breakfast restaurant were great. would we stay here again? definitely as you cannot beat the location and staff. this has been our 2nd trip here and we will be back.

Well located, had an amazing sleep

Customer review rating 5.0/5

Anonymous Couples - 14/07/2021 Confirmed reviews ALL

Really friendly staff lovely location and the room was absolutely amazing one of the comfiest beds We’ve ever slept in.

Great location, lovely staff.

Customer review rating 4.0/5

Anonymous Business - 14/07/2021 Confirmed reviews ALL

Business stay. Good service from friendly staff. A few teething problems with new accommodation block.

Central location, perfect stay, great staff

Customer review rating 5.0/5

Alison P. Couples - 14/07/2021 Confirmed reviews ALL

Perfectly located, friendly, helpful staff in all areas. Superb room and nice food in dining room. Thank you for our bottle of wine for our anniversary too. Luckily we managed to park on site and again staff were helpful. Very clean hotel and felt perfectly covid safe. Would stay again and highly recommend.

Friendly staff, but poor quality of service

Customer review rating 2.0/5

Dominic M. C. Families - 13/07/2021 Confirmed reviews ALL

Front of house staff were excellent (especially Aziz), but my room was not cleaned at all after the first night, the shower did not drain, the room was noisy, the air conditioning did not work and the room was too warm. The breakfast is sad - lacking quality, taste and value. Not recommended.

Well located, friendly staff

Customer review rating 4.0/5

Anonymous Friends - 13/07/2021 Confirmed reviews ALL

Staff have been lovely and friendly and we had a good stay . Restaurant staff were also excellent The room itself was good but a little tired. There was no housekeeping during our stay which we Would have liked the basic change of Towel and beds made. The tv wasn’t working when I first arrived but the staff were quick to try and help resolve.

Another excellent stay!

Customer review rating 5.0/5

Steve L. Couples - 13/07/2021 Confirmed reviews ALL

We have stayed at the hotel several times in the past month. Each time we have had a lovely room. Staff at both reception and in the restaurant have always been very friendly and helpful.

Great Location

Customer review rating 4.5/5

Sharon Couples - 12/07/2021 Confirmed reviews ALL

Stayed Overnight on 1st July. Beautiful Hotel, we were so lucky to get a gorgeous room in the new building I think we may have been among the first guests to stay in it! We also managed to get parked in the Hotel Car Park where space is very limited so that was a real bonus.

Not what expected

Customer review rating 3.0/5

Sas Couples - 12/07/2021 Confirmed reviews ALL

If we had to spend more than one night here, this hotel had the potential to spoil the Oxford experience. Parking If you consider staying at this hotel, please be aware that YOU WILL BE CHARGED £20 PER NIGHT for parking your car !!! We didnt know anything about this. Thats not all. As instructed, we had to park the car in a way that we blocked two other cars in their tiny carpark. Although we explained that this made us uncomfortable, they clearly had a plan which is the hotel routine. They asked us to leave our car keys with them so they will move our car if the customers whose cars we blocked wanted to leave the hotel. We arrived at 6pm and we the room was pre-booked so we didnt have a plan B, therefore, we had to go with their plan. Not what we expected. Room Medium size, quite clean, however, not as described. We didnt have a standard double or king bed, but two singles next to each other. Not what we expected. Breakfast Buffet style, with 2 cooked breakfast options. We choose full english. This consisted of 1 egg, 1 sausage, 2 (extremely fatty) bacon, bakes beans, 1 hash brown. Now what we expected. Overall We left sooner than originally planned, at about 9am. PROs - Good location. Friendly staff. Air con. Large TV. Good shower and bathroom facility. Early checkin (2pm), late check out (1pm).

Well located Hotel

Customer review rating 5.0/5

Pauline Friends - 11/07/2021 Confirmed reviews ALL

Situation great off side Street stones through from Botanical Gardens. Privilege room was big and roomy great sized bathroom with all the extras. Breakfast was good small portions but lovely. Staff all really helpful and friendly

Excellent location.

Customer review rating 4.5/5

Richard B. Couples - 09/07/2021 Confirmed reviews ALL

Pleasantly satisfied with most aspects of our short staff. The room was comfortably, the hotel well appointed clean and tidy. We used the car park which was a major benefit. Breakfast was good but our evening meal was disappointing. The highlight of the stay was the cheerful, friendly and very obliging staff, particularly Quiddy, who is bound to brighten everyone's day!

Well located but a few things disappointed us this time

Customer review rating 2.5/5

Carolyn R. Friends - 09/07/2021 Confirmed reviews ALL

We stayed here in November 2019 and very much enjoyed our stay. However, this time we found the room to be incredibly stuffy. You could hardly open the windows as they were on a chain and the AC failed to work. Reception kindly provided us with a fan but this didn't make a huge amount of difference. At times we had to wedge our door open to just try and get some air into the room. We also were so excited for your breakfast menu that you provided last time. I appreciate that COVID has made things more challenging but to only have the cooked breakfast on the menu was a little disappointing. We can't fault the reception staff as they were always very obliging with anything we needed but it just wasn't the 5* stay we had last time.

Great stay

Customer review rating 4.5/5

Peter L. Couples - 09/07/2021 Confirmed reviews ALL

The hotel is ideally situated. The room was particularly comfortable and the staff were extremely friendly and welcoming.

excellent with good parking in city centre close to amenities

Customer review rating 4.0/5

Barry R. Couples - 08/07/2021 Confirmed reviews ALL

excellent

Great hotel, very friendly staff

Customer review rating 5.0/5

Neil C. Couples - 07/07/2021 Confirmed reviews ALL

We stayed for one night, from check in to check out the staff were very friendly. Hotel is perfectly located for sight seeing

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