ibis Singapore on Bencoolen 3 stars

Customer review rating (ALL Rating) 4.2/5 1,612 reviews

Hotel extras

  • Located in the heart of Singapore's arts & cultural, business and shopping district

  • Bus stops in front of the hotel, 5-8 min to Bugis, Rochor, Bencoolen, Bras Basah MRT Station

  • High-ceiling room, FREE WIFI and use of Bamboo Bicycle, Loan of EZ-Link Transport Card

  • Indulge in the international all-you-can-eat breakfast buffet at TASTE

  • Contemporary meeting and event facilities with natural daylight and high quality furniture

This hotel participates to Planet 21 and is acting in favour of Positive Hospitality.

ALLSAFE approved hotel

Hotel location

ibis Singapore on Bencoolen

170 Bencoolen Street
189657 SINGAPORE
Singapore

GPS:1.301222, 103.852673

Access and transport

Hotel services

Check-in from - Check out up to

In summary
On site
  • Car park
  • Restaurant
  • Wheelchair accessible hotel
  • Well-being
  • Air conditioning
  • Wi-Fi
  • Breakfast
  • Bar
  • Meeting rooms

Our accommodation(s)

The new Sweetbed by ibis bedding offers you the ultimate in sleeping comfort by providing bedding that is wonderfully comfortable on every level: microfiber pillows and bolsters, soft large duvet and comfy topper. All rooms in our 3-star economy hotel are 18sqm and equipped with high-speed WiFi, coffee and tea making facility, colour TV, business desk and chair.

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Our guest reviews

Our guest reviews

100% genuine reviews from our guests

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ALL Rating  4.2/5  1,612 reviews

TripAdvisor Rating  4.0/5  7,368 reviews

Convenient location, comfortable bed

Customer review rating 5.0/5

Michelle Families - Confirmed reviews ALL

Absolutely loved my stay. It was so comfortable and convenient to go around and explore.

Excellent Service

TripAdvisor rating 5.0/5

ThenWe Couples - TripAdvisor review

It would be fair to say we had some issues with our room. Indeed in the end we switched rooms. But, for all those issues our review is still excellent because of the way things were managed. Staff we just fabulous. The rooms are simple but the beds are very comfortable (and I'm a fussy sleeper), the location is excellent and the breakfast was wonderful. We loved Singapore. We will definitely return and we will definitely stay here again. Thank you Ibis Bencoolen!

Excellent service recovery by the hotel team and everything works in the room

Customer review rating 4.5/5

L. Y. S. Families - Confirmed reviews ALL

Kudos to the Duty Manager, Redas, and Taste restaurant staff, Prabu, for their excellent and expeditious service recovery effort. This was after I feedback about the disorderly manner in which hotel guests were made to secure the table in Taste restaurant themselves during breakfast on 22 Jan. The trainee at the entrance told us and other guests to proceed into the restaurant to secure the tables without assistance. For my family of five, it was an impossible task unless we were prepared to sit at different tables, or wait till the breakfast crowd thins out closer to 10am. Prabu noticed our predicament and proceeded to sit us down at the bar counter and served us orange juice before securing a table for us. Following my online feedback, Redas contacted me to find out what transpired. The subsequent two mornings at Taste restaurant, the restaurant staff were on hand to assign tables to the guests while they queued in an orderly manner. This completely removed the chaotic situation which we experienced on 22 Jan. Everyone who is in groups got to sit together to enjoy breakfast. There was less 'wastage' of seats arising from situation such as when a solo guest occupied a table meant for four persons. The quick actions taken by Redas following my feedback were commendable. It gave me renewed confidence that the hotel has well trained employees running its day-to-day operations and with service excellence as well as the welfare of hotel guests in mind. Please convey my appreciation to Redas and Prabu for their exemplary display of professionalism and the abilities to problem solve to make our stay pleasant and memorable. I hope the hotel management will recognise them for their effort. We need more of such employees in our local hotels and accommodation sector.

Excellent staff

Customer review rating 5.0/5

Roland Couples - Confirmed reviews ALL

Front desk staff was excellent. Room was clean and well equipped.

Near to tourist spots

Customer review rating 4.0/5

Fe A. S. J. Families - Confirmed reviews ALL

The hotel is clean and we have everything we need, but we have 2 rooms. My mothers room is always clean when they arrives at the hotel, their room id clean, they got nee towels and new sets of coffee. but our room always a mess and they dont change towels even if we stayed there for 4days. They never change our towel in our room. Well anyways staffs there are welcoming and always smiles. Thanks ibis hotel we will surely see you again soon!

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Other web-users rate our hotel

  • 873 reviews 9.8/10 Location
  • 880 reviews 6.7/10 Room
  • 833 reviews 8.3/10 Service
  • 29 reviews 7.9/10 WiFi
  • 408 reviews 8/10 Cleanliness
  • 258 reviews 8.2/10 Breakfast
  • 12 reviews 8.5/10 Sustainability
  • 10 reviews 1.8/10 Wellness Area

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