ibis Singapore on Bencoolen 3.5 stars

Customer review rating (ALL Rating) 4.3/5 4,711 reviews

Best price
guarantee
ibis Singapore on Bencoolen - Image 1
ibis Singapore on Bencoolen - Image 2
ibis Singapore on Bencoolen - Image 3
ibis Singapore on Bencoolen - Image 4
170 Bencoolen Street, 189657 SINGAPORE, Singapore

Description

Hotel extras

  • Located in the heart of Singapore's arts & cultural, business and shopping district

  • Bus stops in front of the hotel, 5-8 min to Bugis, Rochor, Bencoolen, Bras Basah MRT Station

  • High-ceiling room, FREE WIFI and use of Bamboo Bicycle, in-house gym

  • Indulge in the international all-you-can-eat breakfast buffet at TASTE

  • Contemporary meeting and event facilities with natural daylight and high quality furniture

Our accommodation(s)

Take advantage of our Flight + Hotel offers

Discover
Discover

Hotel location

ibis Singapore on Bencoolen

170 Bencoolen Street
189657 SINGAPORE
Singapore

GPS:1.301222, 103.852673

Telephone
Fax +65 6593 2889

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Car park
  • Pets not allowed
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.3/5  4,711 reviews

TripAdvisor Rating  4.0/5  7,434 reviews

Certificate of excellence 2024

Good Hotel in a Great Location

TripAdvisor rating 5.0/5

84Cerberus84 TripAdvisor review

I would like to state I wanted to give this a 4.5 rating but there is no way to do so. So I'm just rounding up. We managed to book one of the newly renovated rooms (Deluxe Queen) on the upper floor which was great as it was farther up from the ongoing renovation works still being done on 7th & 8th floor during our stay. The room we got was generally insulated on the higher floor. I can't comment if it were on the lower floor and the non-renovated rooms though. The room size was big enough for us to have 1 large suitcase, 2 medium suitcase, 2 carryon bags and 1 laptop bag and it wasn't a "tight fit" and there was still room to move around. I have to note this as when we were looking for hotels, we found 12 to 14sqm hotel room with ensuite toilets. Ibis' rooms are 18 sqm (includes the bay window I'm guessing) but it was large enough to fit all the stuff we had with us. If we booked the smaller hotel room, I honestly don't know how we would have fit in those rooms and not trip on something. The mattress and pillows were great for us. But your mileage may vary and it will depend on your preference. I will have to knock the aircon's "sensor". It appears to be detecting if there is movement inside the room after a set amount of time, if none detected, it will go to ecomode/energy saving mode that automatically adjusts it to 25degrees at the lowest fan speed eventhough we set it at 2 fan speed either 23 or 24 degrees. So I would wake up in the middle of the night with the temperature be in the 25 degree eco setting and have to fiddle with it to revert it back to "active setting". Just something to note, but it isn't a deal breaker for me. Having the availability of a water dispenser on each floor was a boon. Didn't need to buy bottled water at all to explore and we could come back to rest and refill before leaving again. The lavatory faucet had a note that the water from it was drinkable but we didn't try to use it for drinking. I will have to point out that even the renovated rooms, their toilet still do not have a bidet which was a bit of a bummer, not a seat type bidet or a telephone type bidet sadly. I did have a travel portable bidet with me. But I hoped the newly renovated rooms would have it. Went up to the topmost floor (16th) and the gym was there but there was no roof deck you could step out to. The Gym did have large windows but provided a view from 1 side of the building only. Didn't really use the gym and just checked it out. There was always available umbrella for me to borrow which was quite nice as I didn't have to bother with having to bring one with me. At a different hotel in the area I previously booked with family, there didn't seem to be enough available for guests to borrow. Didn't try to borrow one of their bikes nor did we eat at the hotel so I won't be able to comment on their food. Had a welcome drink coffee though =) Staff were very accommodating and able to assist me with my requests for early checkin and late check out as there was availability for me to get it approved. We did request for room cleaning once in the middle of our stay but we only did so via the door sign in the morning around 830am. We didn't think to call the reception desk or use the QR Code of the door sign to digitally register in their system the request for room cleaning. Got back around noon and it still wasn't done. Called the reception and the room cleaning got done to mid afternoon since they were now prepping the rooms for new guests who will be checking in 3pm. But I guess that's something to take note of to opt to use the QR Code or call the front desk to schedule room cleaning in the morning to make sure it is booked in the system. Requests for room cleaning 2pm onwards can't be scheduled on the same day anymore. If it matters, there are 4 elevators serving all 16 floors. All were in service during our stay. Smoking rooms are located at the 4th floor only when I asked the reception desk.

Dear 84Cerberus84, Thank you for sharing your detailed review of your stay with us. We’re delighted to know you enjoyed the newly renovated Deluxe Queen room and found it spacious and comfortable. It’s great to hear our team was able to assist with your early check-in and late check-out requests, and that you appreciated the water dispensers and umbrellas. We appreciate your feedback on the air conditioning system and the lack of a bidet in the renovated rooms. Your comments are valuable and will be shared with our team for consideration in future enhancements. Additionally, we’re sorry for the delay in room cleaning and appreciate your note about using the QR code or contacting reception directly. We’ll ensure this process is better communicated to guests. Once again, thank you for your kind words and constructive feedback. We hope to welcome you back soon to enjoy more of our ongoing improvements. Warm regards, Jaber Salehi Executive Assistant Manager

A mixed experience at Ibis

TripAdvisor rating 3.0/5

Eviltrav Couples - TripAdvisor review

We stayed for one night recently during a very brief stop in Singapore. The welcome at check in was wonderful, very efficient and friendly. We were assigned one of the newly renovated rooms and were given the run of the mini bar. The room is certainly small, but certainly functional. The bathroom is a good size and the shower is great. The bench next to the window would have made a smart place to put more storage within. It was also very difficult to sit on, but that's a minor complaint. The main drawback to the room are the bed and the AC. The bed is very very hard, which in fairness is not unusual in SE Asia. But this was hard even for the region and we found it difficult to sleep on. Be sure to keep this in mind if you struggle with really hard beds. The AC in the room worked, but not particularly well. It cooled the room a bit, just very slowly. We woke up a couple of times during the night covered in sweat. Given this was a newly renovated room, it's probably not getting better any time soon. Back onto some positives, the location is fantastic with heaps of shops and restaurants in the area. The whole neighbourhood has a really buzzy feel to it which was really cool. I'll also mention the breakfast buffet that was included in our room charge, it was fantastic! Huge variety and constantly being refreshed, it was really nice to wake up to. So, would I recommend this hotel? If you don't mind a hard bed and a warmish room, maybe? It's a good price in a good location with good service. But, for a newly renovated room we were uncomfortable, so I think I'd look elsewhere next time.

Dear Eviltrav, Thank you for sharing your feedback on your recent stay with us. We're delighted to hear you enjoyed our warm check-in, the newly renovated room with complimentary mini bar, and the fantastic breakfast buffet. It’s also great that you appreciated our vibrant location. We’re sorry to learn about the challenges with the firm bed and the air conditioning. Your feedback is invaluable, and we’ll address these concerns with our team to enhance guest comfort. Thank you for your thoughtful suggestions, and we hope to have the chance to welcome you back for a more comfortable stay in the future. Warm regards, Jaber Salehi Executive Assistant Manager

Great hotel

TripAdvisor rating 5.0/5

perthstorm76 Couples - TripAdvisor review

Hotel is in a great location, close to shopping and food options. Short walk to Haji Lane and Bugis area. Great breakfast options at the hotel and many vegetarian options. The room was clean and comfortable and couldn't fault the staff. Highly recommended

Dear perthstorm76, Thank you for your wonderful feedback! We're thrilled to hear you enjoyed our prime location near shopping, dining, Haji Lane, and Bugis. It's great to know you appreciated our breakfast selection, especially the vegetarian options, and found your room clean and comfortable. Our team will be delighted by your kind words. Thank you for recommending us, and we hope to welcome you back soon for another fantastic stay! Jaber Salehi Executive Assistant Manager

Wonderful stay at the Ibis on Bencoolen!

TripAdvisor rating 5.0/5

AConradB Families - TripAdvisor review

We had a fantastic stay at the Ibis Singapore on Bencoolen! The hospitality and comfort provided by the team made our experience truly memorable. The breakfast was wonderful, and the hotel's location is ideal for exploring the city. We are already planning our next visit with the family. Highly recommend this hotel for its excellent service and welcoming atmosphere!

Dear AConradB, Thank you so much for your wonderful review! We're thrilled to hear you had a fantastic stay with us at ibis Singapore on Bencoolen. It’s great to know that our team’s hospitality, the breakfast, and our convenient location made your experience memorable. We're excited to hear that you're already planning to return with your family, and we look forward to welcoming you back for another exceptional stay. Thank you for recommending us! Kind Regards, Jaber Salehi Executive Assistant Manager

Great location

TripAdvisor rating 5.0/5

wonderwomentravels Couples - TripAdvisor review

Our stay at Ibis Bencoolen was fantastic. Great service and great staff. Located within an easy walk to Bugis MRT and Bugis Junction shopping centre. Highly recommend this hotel, proximity and ease of getting around was great. Rooms are compact as Ibis usually are but cleanliness was on point. Best sleep. Great mattress. Cannot fault anything with this hotel. Will definitely stay again.

Dear wonderwomentravels, Thank you for your wonderful review! We're delighted to hear you had a fantastic stay at ibis Bencoolen and enjoyed our convenient location, friendly service, and comfortable rooms. It’s great to know our mattress and cleanliness made a positive impression. We look forward to welcoming you back for another exceptional stay! Safe travels, and see you soon! Kind Regards, Jaber Salehi Executive Assistant Manager

In partnership with TripAdvisor

Other web-users rate our hotel

  • 2,991 reviews 9.7/10 Location
  • 2,810 reviews 6.8/10 Room
  • 2,422 reviews 8.5/10 Service
  • 89 reviews 8.6/10 WiFi
  • 1,306 reviews 8.7/10 Cleanliness
  • 904 reviews 8.2/10 Breakfast
  • 17 reviews 4.5/10 Sustainability

Powered by Trustyou

Our other establishments nearby

All our hotels in Singapore

Price from: 1 night for 1 person in the room category identified within the same price range, excluding additional services and breakfast. This refers to the lowest public price, including all taxes (Some taxes may be payable on arrival at the hotel (for example, tourist tax), depending on current local regulations.) for the accommodation concerned, found on https://all.accor.com/ site today, for a one-night stay in the next 20 days. Varies according to period and availability. The price is only guaranteed at the time of booking. All bookings (foreign) are payable in the local currency where the hotel is situated. Only the amount confirmed during the booking in the hotels local currency is guaranteed. An estimated conversion in your local currency may be given for reference but is not part of the contract. Your bank may charge you bank fees and/or exchange fees at the time of payment.